1.Certification of a company to the ISO 9002 standard does not include which of the following requirements?

b) Design control

2.A quality control program is considered to be## d) a system of activities to provide quality of products and
services.

3.The "quality function" of a company is best described as## b) that collection of activities through which
"fitness for use" is achieved.

4.In preparing a product quality policy for your company, you should do all of the following except

c) include procedural matters and functional responsibilities.

5.What natural phenomenon created the necessity to control product and process quality?)## b) Variation

6.The three basic elements of a quality system are## b) Quality Management, Quality Control and Quality
Assurance

7.What are the two basic categories of quality? ##a) Design and Conformance Quality

8.The Law of Large Numbers states that ##c) individual occurrences are unpredictable and group occurrences
are predictable.

9.Statistical quality control is best described ##c) the study of the characteristics of a product or process, with the
help of numbers, to make them behave the way we want them to behave.

10.Which of the following is the most important element in Statistical Quality Control?## a) The Feedback
Loop

11.When measurements are accurate and precise##, b) the data are clustered closely around the central
value.

12.All of the following are included in a quality system except## d) employee salaries.

13.Which of the following best describes a statistical distribution?## a) A model that shows how data are
distributed over a range of measurements.

14.Which of the following are two types of data used in statistical quality control? c) Variables and Attributes
Data

15.The primary reason for evaluating and maintaining surveillance over a supplier's quality program is to

d) make sure the supplier's quality program is functioning effectively.

16.Which one of the following are ISO 9001 requirements?## b) Quality Manual

17.Which of the following does not generate product-quality characteristics?## b) Inspector

18.Incoming material inspection is based most directly on## b) purchase order requirements.

19.The acronym ISO means## c) equal.

20.Products should be subjected to tests which are designed to## c) approximate the conditions to be
experienced in customer's application

21.The advantage of a written procedure is## c) it is a perpetual coordination device

22.In spite of the Quality Engineer's best efforts, situations may develop in which his decision is overruled.
The most appropriate action would be to## c) document findings, report them to superiors and move on the
next assignment.

23.If a test data does not support a Quality Engineer's expectations, the best thing to do is## c) re-evaluate
the expectations of the test based upon the data.

24.In case of conflict between contract specifications and shop practice,## d) contract specifications normally
apply.

25.A quality audit program should begin with## d) a charter of policy, objectives and procedures.

26.Auditors should report to someone who is independent from## c) the function being audited.

27.Analysis of data on all product returns is important because## d) All of the above

28.All of the following are considerations when a total quality management (TQM) program is implemented
except## c) the manager responsible for product quality.

29.According to Juran, all of the following are widespread errors in perception that have led many managers
astray except## d) return on investment is everything.

30.An essential technique in making training programs effective is to## c) feed back to the employee
meaningful measures of his performance.

31.An engineer has the job of providing a written plan of quality related tasks to his manager, including a
detailed timeline, for the following year. Which of the following tools should be used?## c) Gantt Chart

32.The time it takes to answer a technical support line has a continuous uniform distribution
over an interval from 17 to 20 minutes. All of the following are true except

a) P(x = 18.5) = 1/2

33. For two events, A and B, which one of the following is a true probability statement?
b) P(A or B) = P(A) + P(B) if A and B are mutually exclusive
34. What is the probability of getting a head or a tail in 1 toss of a coin?

d) 1

35. What is the probability of getting a head and a tail in 2 tosses of a fair coin? And, what is
the probability of getting a head and a tail, in that order, in 2 tosses of a fair coin?

c) 1/2, 1/4

36.A coin is tossed 10 times. The first 9 tosses come up heads. What is the probability that the
10th toss will come up heads?

d) 1/2

37. What is the probability of obtaining exactly 2 heads in 4 tosses of a fair coin?

b) 3/8

38. What is the probability of getting a 3 when rolling a single die? ( A die is one of a pair of
dice)
c) 1/6
39. What is the probability of getting an odd number when rolling a pair of dice? (Spots on the
two dice sum to odd number)

b) 1/2

40. What is the probability of obtaining a sum of 7 when rolling a pair of dice?

c) 1/6
41. What is the probability that Bob, Amy and Jon will all pass the exam?

a) 1/8

42. What is the probability that neither Bob, Amy nor Jon will pass the exam?

c) 1/12
43. What is the probability that only one of the three will pass the exam?

d) 3/8
44. Four people shoot at a target and the probability that each will hit the target is 1/2
(50%).What is the probability that the target will be hit?
b) 15/16

45. A committee of 5 people is chosen at random from a room that contains 4 men and 6
women. What is the probability that the committee is composed of 2 men and 3 women?
b) 10/21

46. A vendor is trying to sell you a box of 50 fuses that contains exactly 5 defective fuses. You
select 2 fuses from the box for testing. If both are good you will buy the entire box. If one or
both are defective, you will not buy the box. What is the probability that you will buy the box?
b) .8082

47. What is the probability of winning the Super Lotto? (Winning = getting all 6 numbers outof
47)
a) 1/10,737,573
48. A box contains 12 connectors, 9 good and 3 defective. What is the probability of obtaining exactly 2
good and 1 defective connector in drawing 3 parts from the box without replacement?
b) .4909

49. A box contains 12 connectors, 9 good ones and 3 defective ones. What is the probability of
obtaining exactly 2 good and 1 defective connector in drawing 3 parts from the box with replacement?

a) .4219

50. You have been asked to sample a lot of 300 units from a vendor whose past quality has been about
2% defective. A sample of 40 pieces is drawn from the lot and you have been told to reject the lot if you
find two or more parts defective. What is the probability of rejecting the lot?
c) 0.191

51. What is the probability that all 4 capacitors are good?

d) .8145

52. What is the probability that all 4 capacitors are defective?

d) .00000625

53. What is the probability that 0 bearings will be defective?

a) .3487

54. What is the probability of obtaining exactly 1 defective bearing?

b) .3874

55. What is the probability of obtaining exactly 3 defective bearings?

a) .0574

56. What is the probability of obtaining more than 1 defective bearing?

c) .2639

57. How many defective connectors would be expected in a sample of 200 parts if the process averages
2% defective?

c) 4

58. What is the probability of obtaining exactly 2 defective connectors in a sample of 6 parts if
the process averages 2% defective?
b) .0055

59. All of the following are probabilistic events except

c) the acceleration of an apple when it drops from a tree.

60. What is the probability that all 5 chips are good?

a) .9900

61. What is the probability that 1 or more chips are defective?

d) .0100

62. What is the probability that more than 1 chip is defective?

c) .00008
63. What is the probability that the shipment contains no defective transistors?

a) .9511

64. What is the probability that the shipment contains exactly 1 defective transistor?
b) .0478

65. What is the probability that the shipment contains 2 or more defective transistors?
d) .0011

66. What is the probability of finding exactly 2 defects on the selected board?
b) .2706

67. What is the probability of finding less than 2 defects on the selected board?

a) .4060

68. What is the probability of finding more than 2 defects on the selected board?
d) .3235

69. What is the probability that the selected roll contains 0 defects?

a) .1353

70. What is the probability that the selected roll contains exactly 1 defect?
d) .2706

71. What is the probability that the selected roll contains more than 1 defect?
b) .5941

72. What is the probability of finding exactly 2 defective decals in any given day? (Assume one
defect per defective decal.)
c) .2240

73. What is the probability of buying a decal that contains more than 1 defect?
d) .0017

74. A parts dealer buys parts from a warehouse. Parts are made by either Company A or
Company B but are not identified as to which company produces them. One company
produces all parts in one shipment or lot. On the average, we know:
Company A produces 2.5% defective parts.
Company B produces 5.0% defective parts.
The warehouse states that 70% of parts will come from Company A and 30% from Company B.
If the dealer selects 4 parts at random from a lot and finds 1 defective part, what is the
probability that the lot was produced by Company A?
b) .5580