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Assignment On Job Description and Job Specification

This job description is for a Customer Relation Officer position at BRAC Bank Limited in Chittagong, Bangladesh. The officer will be responsible for selling bank loan products, maintaining relationships with existing and new clients, and working to expand the bank's business. Duties include surveying the local area to identify potential borrowers, preparing and submitting loan proposals, assisting clients, and ensuring loan targets are met. The ideal candidate will have a BBA/MBA degree and relevant work experience, strong communication skills, and the ability to work independently and influence others.

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Dr-Farrukh Uddin
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© Attribution Non-Commercial (BY-NC)
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5K views

Assignment On Job Description and Job Specification

This job description is for a Customer Relation Officer position at BRAC Bank Limited in Chittagong, Bangladesh. The officer will be responsible for selling bank loan products, maintaining relationships with existing and new clients, and working to expand the bank's business. Duties include surveying the local area to identify potential borrowers, preparing and submitting loan proposals, assisting clients, and ensuring loan targets are met. The ideal candidate will have a BBA/MBA degree and relevant work experience, strong communication skills, and the ability to work independently and influence others.

Uploaded by

Dr-Farrukh Uddin
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Assignment on Job Description

Submitted ToProfessor Dr. Md. Moazzam Husain Course: Human Resource Management Course Code: MGT 5303 Department of Business Administration

Submitted ByMd. Farrukh Uddin ID: M102061 3rd Trimester Program- EMBA

International Islamic University Chittagong (IIUC)

BRAC BANK LIMITED


Brief
BRAC Bank is one of the fastest growing Banks of our country. The BRAC BANK LIMITED has been started its Banking business since 2002 through authorization from Bangladesh Bank. Now it has 72 branches of Bank & 180 ATM booths, 59 SME sales & service center and 429 SME unit office, 32 cash deposit machines, 1560 POS terminals, 19 utility service bill payment booths and also 1900 remittance delivery points across all over the country. At present Mr. Mahabubur Rahman operates total banking activities as a managing director and Rumi Ali who is Chairman of the Bank. Now BRAC Bank is doing its Banking business with good reputation. BRAC Banks total customer touch point is 3814 and it s serving now 878837 customers all over the country. Besides these recently BRAC bank has started its banking activities across the country.

Job Description
Name: Md. Farrukh Uddin Job Title: Customer Relation Officer Recommended Salary Grade: Executive Grade Job Family: Bank Product Sales Division: Small & Medium Enterprise Department: Small Business Loan Job Code: 14921 Exempt/Non Exempt: N/A EEOC: Senior Officer Reports To: Zonal Manager Location: Chittagong Date: December 2010

Job Summary
The position is responsible for selling bank loan products to the potential clients and maintaining relationship to the existing and new client of the bank. On the other hand to expand banking business and select a positive business enterprise where the bank can provide loan facilities without risk. For these reasons a Customer Relation Officer needs to survey the selected area find out the potential client. This job is fully target oriented and the officer s stability & promotion in the bank is completely depending on his/her target achievement.

Scope and Impact of Job


Responsibilities (Budget or Revenue): This position is responsible for the achievement of bank budgeted target in the area of Small & Medium Enterprise loan section. Supervisory Responsibilities (Direct and Indirect): None Other: To build up relationship with existing client and convince the new entrepreneur and also marketing different products of the bank.

Primary & Secondary Responsibility


y y y y y y y y y y Survey the selected area. Identify the probable customer/borrower. Visit the potential enterprises whose are interested for bank loan. Collect necessary data about enterprise and entrepreneur. If the data fulfill the loan requirement then prepare a loan proposal. At first it would be approved by the Zonal Manager. After approvement of Zonal Manager send the loan proposal to the credit department. The Credit Risk Management inquiry about the enterprise with the officers cooperation. If the inquiry result becomes positive then the loan must be approved. After approve a loan the officer needs to collect other required documents for the disbursement of loan amount. y y y Help the new client to open the bank account for collecting their loan amount. Try to diversify a loan in different sector of business. Need to give assurance to the borrower for feeling comfortable.

Job Specification
Educational Requirements: BBA/MBA or Hon s/Masters in commerce background with strong academic records from any recognized university. Related Work Experience: Fresher s can apply but experience in the related field of any bank/financial institute give the priority. Other Requirements: y Age must be below 32 years. y Familiar with Microsoft office program and Accounting software (ERP). y Must be fluent in both Bengali and English communication. y Discipline, Energetic, Diligent, Initiative and Ability to perform in all situations. y Good interpersonal skill, Strong analytical skill, Independent working to perform all the relevant duties as well as banking activities capabilities. y Self motivated and self starter, Capable to influence others and gaining commitment, Supervision skill, Team player and High level of professional integrity would be required.

Notification
Any persuasion or lobbing will be treated as disqualification for the candidate of the mentioned position.

Contact
BRAC Bank Limited Head Office: 1 Gulshan Avenue, Gulshan, Dhaka- 1212 Tel: 880-2-8836501-28, 9884292 Fax: 880-2-9898910 E-mail: enquiry@bracbank.com Website: www.bracbank.com

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