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    Questionnaire On Customer Satisfaction

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    Amita Ojha
    Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."[1]

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    Questionnaire On Customer Satisfaction

    Uploaded by

    Amita Ojha
    2K views3 pages
    Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."[1]

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    Questionnaire on customer satisfaction

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    © Attribution Non-Commercial (BY-NC)

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    Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."[1]

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    2K views3 pages

    Questionnaire On Customer Satisfaction

    Uploaded by

    Amita Ojha
    Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."[1]

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 3

    QUESTIONNAIRE

    Dear sir/madam ,I Amita Ojha ,student of Disha Institute of Management and Technology ,Raipur, conducting a research for major project for Fourth semester MBA program .It is for educational purpose and is completely confidential.

    1. Your name: 2. Your gender: a) Male b) Female

    ( ) ( )

    3. Your age(in years),please tick one: a) 20-30 ( ) b) 30-40 ( ) c) 40-50 ( ) d) 50-above ( )


    4. What is your highest educational qualification? a) Phd. ( ) b) Masters ( ) c) Diploma ( ) d) Bachelors ( ) e) Schools ( ) 5. Your monthly household income(per month): Monthly salary income a) Below 10000 ( ) b) 10000-20000 ( ) c) 21000-30000 ( ) d) 31000-above ( ) 6. How often do you visit big bazaar? a) Once in a week b) Twice in a month c) During special offers d) Whenever the need arises

    ( ) ( ) ( ) ( )

    7. Are you satisfied with the personnel in big bazaar, please rate it as 5-excellent; 1poor:

    Factors

    Excellent

    Good

    Average

    Below average

    Poor

    a)

    Staff was available in a timely manner.

    b) Staff greeted you and offered to help you. c) Staff answered your questions.

    d) Staff showed knowledge of the products/services e) Staff was courteous throughout. Overall, how would you rate customer service of big bazaar?

    f)

    8. Kindly rate the factors with which you are satisfied 5-very satisfied;1-very dissatisfied:
    Factors Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied

    a) store layout b) membership card c) Availability of products d) Happy with prices of product e) Product quality f) Product assortment g) Gift voucher redemption process h) CSA assistance i) ambience of store j) billing process k) Customer service desk is cooperative

    9.

    Rate as per your satisfaction from different retail stores present in raipur :
    Retail stores Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied

    a)

    Big bazaar(pand ri city center) b) Big bazaar(36cit y center mall) c) Vishal mega mart d) Easy day e) Kishore mall

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