TERMS OF USE

Users of this Service Note shall be deemed to agree with the following Terms of Use.

1. USERS

This Service Note is only for authorized persons with user ID and password issued by
Roland DG Corporation.

2. PURPOSE

Authorized persons can use this Service Note only for the purposes of selling and
providing to the customers maintenance service of CJ-540/SC-540.

3. REUSE

Authorized persons shall not disclose, transfer, rent or distribute this Service Note
to, or allow this Service Note to be used in any manner by, any third party other than
authorized persons.

4. REPRODUCTION

Authorized persons shall not copy, change or alter this Service Note without permission
of Roland DG Corporation.

5. EFFECT OF VIOLATION

Regardless of circumstances, we will vigorously respond to any violation hereof, through

legal action.

6 Troubleshooting

6 Troubleshooting

6-1 WHITE FINE LINES / BANDING / MISSING DOT / SCRATCHY PRINTING / BLURRED
PRINTING
NO
1

CHECKING POINT
Temporary clogging in nozzles

ACTION
Manual Head cleaning

REFERENCE

OUTLINE

Users Manual

Nozzle condition becomes poor due to the foreign substance

attached to the surface of the head or very slight drying of the ink.
The amount of the ink which can be accepted is different between
the each media. If the ink amount is not proper, the printing image
becomes blotted or banding appears in the printing image because
of too much ink. It is necessary to do the Calibration when printing
on the media which has a different thickness. If the Calibration is
not adjusted properly, white lines or banding appear because of
the bad feeding amount.

Wrong setting for the media

Apply correct setting

Transformation of Cap

Cap Top Replacement

[3-3 CAP TOP

REPLACEMENT]

Cleaning is not performed efficiently and the white or dark lines

appear in the printing image.

Wiper wears out

Wiper Replacement

[3-2 WIPER
REPLACEMENT]

Wiper cannot remove the foreign substances stuck on the surface

of the head. In that condition, ink is not fired properly and the
white or dark fine lines appear in the printing image.

Foreign substances

Manual Cleaning

Users Manual

When foreign substances are stuck on the surface of the head,

ink is not fired properly resulting in the white or dark fine lines in
the printing image. The same thing happens when foreign
substances are stuck on the cleaning wiper or cap, because the
head cleaning cannot be performed efficiently in that condition.

Pump tube is clogged

Pump Replacement

[3-5 PUMP
REPLACEMENT]

Cleaning is not performed efficiently because ink is not sucked

well. As a result, white or dark lines appear in the printing image.

Ink Damper is clogged

Replace Ink Damper

Ink is not supplied to the head properly. As a result, the white or

dark lines appear in the printing image, or printing becomes
scratchy.
When the ink cartridge is approaching to its empty, the negative
pressure of the ink increases resulting in the scratchy printing or
missing dot due to lack in ink supply. When the [INK CONTROL]
in the menu is set to [LATER], the machine doesn't stop the job
when the ink cartridge becomes almost empty.

Ink cartridge is almost empty

Replace Ink Cartridge

Head is out of adjustment

Head Alignment

[4-4 HEAD
ALIGNMENT]

10

Head Rank is incorrect

Set Head Rank

[3-1 HEAD
REPLACEMENT]

Head rank setting affects the amount of the fired ink. If it is not set
properly, the printing image becomes light or dark or blurred.

11

Broken head
or
Life of head

Head Replacement

[3-1 HEAD
REPLACEMENT]

Ink cannot be fired correctly and results in missing dot when the
head is broken or reaches its life. When the head is electrically
broken, it sometimes prints unnecessary lines.

[3-7 BOARD
REPLACEMENT]

If the signal sent to the Head is not normal, the Head doesn't work
properly.

12

Broken MAIN BOARD or HEAD BOARD Replace MAIN BOARD or HEAD BOARD

When the Bias or Vertical adjustment is not adjusted properly,

white or dark fine lines appear in the printing image. When the
Horizontal or Bi-direction adjustment is not performed properly,
banding appears in the printing image.

6-1

6 Troubleshooting

6-2 DOES NOT PRINT AT ALL

NO

CHECKING POINT

ACTION

REFERENCE

OUTLINE

Ink Cartridge is almost empty

Confirm remaining ink. /

Replace the Ink Cartridge.

Users Manual

When the ink cartridge is approaching to its empty, the negative

pressure of the ink increases and ink is not fired properly due to lack in
ink supply. When the [INK CONTROL] in the menu is set to [LATER]
the machine doesn't stop the job when the ink cartridge becomes
almost empty.

Foreign substances

Manual Cleaning

Users Manual

When foreign substances are stuck on the surface of the head, ink is
not fired properly.

Wiper wears out

Wiper Replacement

[3-2 WIPER
It cannot remove the foreign substances stuck on the surface of the
REPLACEMENT] head.

Air bubbles in Ink line

Powerful Cleaning

Pump Tube is clogged

Pump Replacement

Ink Damper is clogged or broken

Ink Damper Replacement

Broken Ink Tube

Ink Tube Replacement

Bad contact with Flexible Cable

or
Cut line in Flexible Cable

Re-fix / Replace Flexible Cable

Broken Head
or
Life of Head

Head Replacement

10

Broken MAIN BOARD or HEAD BOARD

Replace MAIN BOARD or HEAD BOARD

Users Manual

If there are air bubbles in the link line, ink is sometimes not fired. Air
bubbles tend to go into the ink line by installing and uninstalling the ink
cartridge so many times. All the air bubbles inside the lines can be
removed by the powerful cleaning.

[3-5 PUMP
Cleaning is not performed properly because ink is not sucked
REPLACEMENT] efficiently.
Ink is not supplied to the head properly.
[3-6 INK TUBE
Ink is not supplied to the head properly.
REPLACEMENT]
When there is a bad contact with the Flexible cable connected to the
head, or there is a cut line in the Flexible cable, the head doesn't work
properly.
[3-1 HEAD
When the head is mechanically or electrically broken, the head doesn't
REPLACEMENT] work properly.
[3-7 BOARD
If the signal sent to the Head is not normal, the Head doesn't work
REPLACEMENT] properly.

6-3 INK DROPS ON MEDIA

NO

CHECKING POINT

ACTION

REFERENCE

OUTLINE
When foreign substance such as fiber dust is stuck on the
surface of the head, ink sometimes leaks from it.

Foreign substances

Manual Cleaning

Media strikes Head

Change Media

Broken Ink Damper

Ink Damper Replacement

Broken Ink Tube

Ink Tube Replacement

[3-6 INK TUBE

REPLACEMENT]

When the Ink Tube is broken, ink flows through the head nozzles
and results in ink dropping.

Broken Head

Head Replacement

[3-1 HEAD
REPLACEMENT]

When the Head is broken mechanically, ink flows through the

head nozzles and results in the ink dropping.

Broken MAIN BOARD or HEAD BOARD

Replace MAIN BOARD

or HEAD BOARD

[3-7 BOARD
REPLACEMENT]

Ink firing could not be controlled correctly and sometimes results

in the ink dropping.

6-2

Users Manual

If the media tends to curl or become bumpy due to ink, the head
sometimes strikes the media and it causes the ink dropping
problem. It can be avoided by using the Media Clamps or
changing the head height.
When there is a hole in the Ink Damper, ink flows through the
head nozzles and results in ink dropping.

6 Troubleshooting

6-4 SHIFTING IN PRINTING

NO

CHECKING POINT

ACTION

REFERENCE

OUTLINE

Media is not set correctly.

Set Media correctly.

Users Manual

Media is not set straight. Make sure to set the Media straight referring to
the Users Manual.

Encoder Scale is dirty / broken.

Clean or Replace Encoder Scale.

When Encoder Scale is dirty or broken, the printing image can be shifted
[3-9 Encoder Scale
in a staircase pattern because the printing position in the scanning
Replacement]
direction cannot be detected correctly.

Encoder Module is dirty / broken

Clean or Replace Encoder Module

When Encoder Scale is dirty or broken, the printing image can be shifted
in a staircase pattern because the printing position in the scanning
direction cannot be detected correctly.

Head is out of position.

Head Alignment.

[4-4 HEAD
ALIGNMENT]

When the 2 heads are not aligned, the color shifting occurs and when
the bidirectional and horizontal adjustment is not correct, the shifting
occurs in every band.

ABSORPTION FAN is not working.

Replace the FAN / Servo Board.

[3-7 BOARD
REPLACEMENT]

When the ABSORPTION FAN is not working, Media floats on the BED
and this results in the Shifting in Printing.

6-5 VERTICAL BANDING

NO

CHECKING POINT

Encoder Scale is dirty.

LM Guide is dirty.

There is a dirt in teeth of

Drive Gear.

There is a dirt in teeth of

Motor Gear.

ACTION

Clean / Replace Encoder

Scale.

REFERENCE

OUTLINE

[3-9 Encoder
Scale
Replacement]

When there is scratch or dirt on the Encoder Scale,

the printing image could be damaged its quality and
the vertical bandings could be appeared at the position
where there is scratch or dirt. Use KIMWIPE for
cleaning or replace it. Never use chemicals, such as
alcohol, for cleaning.

Clean LM Guide.

When there is dirt on the LM Guide, the Head carriage

has the big moving resistance and the printing image
becomes to be changed from the other part at the
position where there is there is a dirt . And it results in
the vertical banding.

Clean Drive Gear.

When there is a dirt in the teeth of the Drive Gear, the

movement of the Head Carriage is changed at the
position where there is a dirt. And it results in the
periodical vertical bandings.

Clean Motor Gear.

When there is a dirt in the teeth of the Motor Gear,

the movement of the Head Carriage is changed at the
position where there is a dirt. And it results in the
periodical vertical bandings.

6-3

6 Troubleshooting

6-6 PRINT DOES NOT MATCH WITH CUT

NO

CHECKING POINT

ACTION

Within tolerance

Explain to User

Elasticity in Media

Revised1

REFERENCE

OUTLINE
Shifting of Printing and Cutting Position within 0.5mm / within 0.3% of distance traveled is in tolerance.
Media will expand or shrink depending on the temperature and humidity. Therefore, if the elasticity differs
when printing and when cutting, Printing and Cutting Positions will be shifted. By accustoming the media to
the environment before printing, it could make the difference of elasticity minimum.

The machine's environment is

not optimized.

Carry out the Environment

Matching.

Offset value of [CUTTING

ADJ.] is not zero (0). .

Set the Offset value to zero

(0).

Print / Cut Position Adjustment

is not correct

Print / Cut Position

Adjustment

Calibration for Carriage Moving

Direction is not correct

Calibration

Crop Mark Sensor is dirty

Clean the Crop Mark Sensor

Sensitivity of Crop Mark

Sensor is low

Crop Mark Sensor Adjustment

[4-7 Crop Mark Sensor

Adjustment]

Tool / Crop Mark Sensor

Position Adjustment is not
correct

Tool / Crop Mark Sensor

Position Adjustment

[4-8 Tool / Crop Mark

Sensor Position
Adjustment]

Uses Manual

Carry out [ENV. MATCH] in User's menu. Cutting position in the carriage moving direction is detected by the
Motor ENCODER while the printing position is detected by the ENCODER SCALE. The ENCODER SCALE
expands and contracts depending on the environment (temperature & humidity), and it causes the Print/Cut
shifting problem in the carriage moving direction. (The shifting amount becomes bigger as it is far from the
carriage standby position.) This function adjusts the machine to optimize its state to the environment where
it is used. This function is the same adjustment as [LINEAR CALIB.] in Service menu.

When you are performing printing and cutting, use a value of "0" the menu of [CALIBRATION] -- [CUTTING
ADJ.]. This setting is using the machine for cutting only.

Print / Cut Position Adjustment is to calibrate the error in the relative positions of Head and Tool Carriage
[4-9 Print / Cut Position
due to the manufacturing tolerance and correct an error in printing and cutting positions. Therefore, if this
Adjustment]
adjustment is not performed correctly, printing and cutting positions will be shifted.

[4-10 Calibration]

Media Feeding amount is slightly different in each media because of the difference in its thickness. When
the feeding amount changes, landing position of the dots will be changed and results in banding.

Print / Cut Offset Adjustment can not be done correctly when the Crop Mark Sensor is dirty. When Crop
Mark Sensor is dirty, relative positions of Printing and Cutting can not be corrected and cause printing and
cutting positions to be shifted.
When the sensitivity of Crop Mark Sensor is low, relative positions of Printing and Cutting can not be
corrected and cause printing and cutting positions to be shifted.

Tool / Crop Mark Sensor Position Adjustment is to calibrate the error in the relative positions of Tool and
Crop Mark Sensor. Therefore, printing and cutting positions will be shifted when the relative position of Tool
and Crop Mark Sensor is shifted from the correct position. And also, based on the fact that this adjustment
is correctly done, the Print / Cut Offset Adjustment is performed. Therefore, the printing and cutting position
will shift even not using Crop Marks.

6-7 STITCH CUT

NO

CHECKING POINT

ACTION

Blade tip is wearing out

Replace the Blade

When blade wears out, it will be caught by the vinyl and results in stitch cut.

Blade Holder tip is caught

by the media

Don't use Blade

Extension Function

Blade holder tip gets caught by the vinyl depending on the surface condition or
type of media. In this case, try cutting without using the blade extension
function.

Scratch in Cutter Protection

Replace the Cutter

Protection

Cutter Protection is where the blade lands for cutting. If there is scratch in the
[3-12 Cutter Protection
Cutter Protection, blade is caught by the vinyl because it sticks deeper into the
_ Replacement]
vinyl and results in stitch cut.

Bearing inside Blade Holder

doesn't rotate smoothly.

Replace the Blade

Holder

Tool Height is not correct

Tool Height Adjustment

[4-11 Tool Height

Adjustment]

When Tool Height is not adjusted, blade hits the Bed strongly and bounces
which results in stitch cut. In most cases, stitch cut at the beginning is caused
by this reason.

Tool Pressure is not correct

Tool Pressure
Adjustment

[4-12 Tool Pressure

Adjustment]

When Tool Pressure is not adjusted, blade hits the Bed strongly and bounces
which results in stitch cut.

Holder part of Tool Carriage Fix Holder part of Tool

/ Tool Carriage ASS'Y are Carriage / Tool Carriage
loose.
ASS'Y again.

[3-4 Tool Carriage _

Replacement]

When Holder part of Tool Carriage / Tool Carriage ASS'Y are loose, the cutting
is unstable and results in the stitch cut.

Tool doesn't move up/down

smoothly

Replace the Tool

Carriage

[3-4 Tool Carriage _

Replacement]

When Tool doesn't move up and down smoothly, blade sometimes hits the Bed
strongly and bounces which results in stitch cut. In most cases, stitch cut at the
beginning is caused by this reason.

Solenoid Driver IC on Servo

Board is broken

Replace IC23 on the

Servo Board

6-4

REFERENCE

OUTLINE

There are bearings inside the Blade Holder. When the bearings don't rotate
smoothly, direction of the blade slightly shifts from the correct direction and
therefore, it will be caught by the vinyl which results in stitch cut.

When Solenoid Driver IC breaks, sometimes high pressure will be generated. In

this case, blade hits the Bed strongly and bounces which results in stitch cut.

6 Troubleshooting

6-8 START AND END POINTS DO NOT MATCH

NO

CHECKING POINT

ACTION

REFERENCE

Blade Offset doesn't match

with offset set in the machine

Match Offset

User's Manual

Blade used on the machine has offset and therefore, tip is shifted from its center. When the offset
setting done on the machine doesn't match with the blade offset, offset correction won't be done.
Therefore, the starting and ending points won't match especially when cutting circles.

Middle Pinch Roller is not

used

Use Middle Pinch Roller

User's Manual

There are 4 Pinch Rollers, left, right and middle. When using only left and right pinch rollers, middle
part of the media won't follow both edges when the media is fed. Therefore, the starting and ending
points won't match. It is recommended to use the middle pinch rollers especially when using wide
media.

Scratch in Cutter Protection

Replace the Cutter

Protection

[3-12 Cutter Protection _

Replacement]

Blade tip is wearing out

Replace the Blade

When blade tip wears out, offset will be changed. Therefore, as same as 1, the starting and ending
point won't match especially when cutting circles.

Bearing inside Blade Holder

doesn't rotate smoothly

Replace the Blade

Holder

There are bearings inside the Blade Holder. When the bearings don't rotate smoothly, direction of the
blade slightly shifts from the correct direction and therefore, starting and ending points do not match.

Holder part of Tool Carriage / Fix Holder part of Tool

Carriage / Tool Carriage
Tool Carriage ASS'Y are
ASS'Y again.
loose.

[3-4 Tool Carriage _

Replacement]

Tool Height is not correct

Tool Height Adjustment

[4-11 Tool Height

Adjustment]

Tool Pressure is not correct

Tool Pressure
Adjustment

[4-12 Tool Pressure

Adjustment]

Motor Gear is meshed too

tight or too loose

Adjust Backlash

OUTLINE

Cutter Protection is where the blade lands for cutting. If there is scratch on the Cutter Protection, blade
doesn't rotate smoothly and therefore, starting and ending point won't match.

When Holder part of Tool Carriage / Tool Carriage ASS'Y are loose, the cutting is unstable and starting
and ending points do not match.
When Tool Height is not adjusted, blade hits the Bed strongly and bounces. Therefore, the cutting at
the very beginning won't be done and cause the starting and ending points to be shifted.
When Tool Pressure is not adjusted, blade hits the Bed strongly and bounces. Therefore, the cutting at
the very beginning won't be done and cause the starting and ending points to be shifted. And also,
when the Tool Pressure is set too high by the user, the blade offset changes because the blade tip goes
deep into the vinyl. Therefore, the starting and ending points will be shifted.
When Motor Gear is meshed too tight or too loose, Tool Carriage and Grit Roller will be driven unstable
and results in starting and ending points to shift.

6-9 DISTORTED FIGURE

NO

CHECKING POINT

ACTION

REFERENCE

Blade Holder is set loose

on Tool Carriage

Secure the Blade Holder

User's Manual

When Blade Holder is set loose on Tool Carriage, the blade tip becomes very
shaky when cutting and results in distorted figure.

Blade Offset doesn't match

with offset set in the
machine

Match Offset

User's Manual

Blade used on the machine has offset and therefore, tip is shifted from its center.
When the offset setting done on the machine doesn't match with the blade offset,
offset correction won't be done and results in distorted figure.

2 Middle Pinch Rollers are

not used

Use Middle Pinch Roller

User's Manual

There are 4 Pinch Rollers, left, right and 2 for the middle. When media is pinched
with only 2 Pinch Rollers at both sides, middle part of the media doesn't follow the
both edges and results in distorted figure. Make sure to set the Middle Pinch
Rollers especially using wider media.

Blade tip is wearing out

Replace the Blade

OUTLINE

When blade tip wears out, offset will be changed. Therefore, it results in distorted
figure like the way 2.
There are bearings inside the Blade Holder. When the bearings don't rotate
smoothly, direction of the blade slightly shifts from the correct direction and
results in distorted figure.

Bearing inside Blade Holder

Replace the Blade Holder
doesn't rotate smoothly

Holder part of Tool

Carriage is loose

Replace the Tool Carriage

[3-4 Tool Carriage _

Replacement]

When holder part of Tool Carriage is loose, direction of the blade slightly shifts
from the correct direction and results in distorted figure.

Tool Carriage is loose

Replace the Tool Carriage

[3-4 Tool Carriage _

Replacement]

When the Tool Carriage is loose, the blade tip becomes shaky and results in
distorted figure.

Motor Gear is meshed too

tight or too loose

Adjust Backlash

When Motor Gear is meshed too tight or too loose, Tool Carriage and Grit Roller
will be driven unstable and results in distorted figure.

6-5

6 Troubleshooting

6-10 MEDIA SHIFTING

NO

CHECKING POINT

ACTION

OUTLINE

Flanges for the Media is Fix the Flanges with

Media Flanges are fixed by the stoppers. If the stoppers are not fixed, roll shifts to
User's Manual
loose
Stopper
left and right during media feeding and results in media shifting.

Flanges are not set

correctly to the Media

Media is not set straight

to the machine

Grit Roller is dirty

Clean the Grit

Roller

When dust such as pieces of vinyl is stick to the grit roller, power to hold the media
will be weakened and results in media shifting. Use brush to clean the Grit Roller.

Pinch Roller is wearing

out

Replace the Pinch

Roller

When pinch rollers wear out, power to hold the media will be weakened and results
in media shifting. Referential time for replacement of pinch roller is 24 months.

Grit Roller is loose

Fix the Grit Roller

When Grit Roller becomes loose, feeding amount between left and right edges will
be different and results in media shifting.

Setup Media again User's Manual

When the flanges are not fully inserted to the media tube, media will be fed
eccentric and results in media shifting.

The most effective measure against media shifting is to set the media straight to the
machine. Small tilting of the media when setting it up could result in big shifting
Setup Media again User's Manual especially doing long print. It is recommended to setup the media by adding tension
towards front and check the shifting by prefeed function before actually start
printing.

6-11 MOTOR ERROR

REFERENCE

Revised4

NO

CHECKING POINT

ACTION

REFERENCE

OUTLINE

Media Jam

Remove cause of Media Jam.

Motor breakage / life

Motor Replacement

When the Motor is broken or reaches its life, the Motor cannot obey the
order from the CPU and it results in the Motor Error.

Power Supply voltage for

Motor is not supplied

Replace Switching Power

Supply

When the Power Supply voltage for the Motor is not supplied, the Motor
cannot move and it results in the Motor Error.

Broken Servo Board

Replace Servo Board.

Dirt in teeth of Drive Gear.

Clean Drive Gear.

When there is a dirt in the teeth of the Drive Gear and it cannot rotate,
the Motor Error occurs.

Weight of Media exceeds

usable Media.

Use usable Media.

When the weight of Media is too heavy, the Motor Error occurs due to
the too much load for feeding Media.

When the edges of the media curls or the media absorbs the Ink and
becomes to be irregular surface of the media, the Head Carriage
catches on the media during printing and results in the Motor Error.

When the Servo Board is broken, the Power Supply voltage for the
[3-7 BOARD
Motor is not supplied and the Motor cannot move. It results in the Motor
REPLACEMENT]
Error.

<ERROR DESCRIPTION>
SCAN MOTOR ERROR
CODE : 0000
0000
LAST ERROR
CURRENT ERROR

6-6

Display the Axis which the Error happens.

6 Troubleshooting

< ERROR LIST >

Bit
No.

0001
0004

0008
0005
0009
0010
0040

0080

MEANING

CAUSE

Feed Motor Deviation Error

Feed Motor Overcurrent Error 1
(Big load is put on the motor movement
instantaneously.)
Feed Motor Overcurrent Error 2
(A little load is put on the motor movement for a
long time.)

< User side >

1. Media Jam
2. Pull or Move the Carriage by hands.
0001 and 0004 occurred at the same time.
3. Carriage runs into a thing/hands.
Revised 10
2
4. Media is stuck because the media end is not separated from the
0001 and 0008 occurred at the same time.
paper tube.
5. Heavy media is used.
Scan Motor Deviation Error
Scan Motor Overcurrent Error 1
< Mechanical Side >
(Big load is put on the motor movement
1. There is a bad contact/cut-line in the cable.
instantaneously.)
2. Screw fixing the tool carriage to wire is shifted.
Scan Motor Overcurrent Error 2
3. Motor is broken./Life
(A little load is put on the motor movement for a 4. Head/Servo Board is broken.
long time.)

0050

0010 and 0040 occurred at the same time.

0090

0010 and 0080 occurred at the same time.

Revised 10
2

6-12 ERROR MESSAGE

NO CHECKING POINT
1

Service Call

Internal Error

ACTION

REFERENCE

Refer to Service
Call

Refer to Service
Call

Restart machine

OUTLINE

This message is displayed when the unexpected error happens. In

the most case, the error can be fixed by restarting the machine. If
the error still happens in spite of restarting the machine, it
sometimes could be solved by carrying out the Limit Initialization or
changing some setting values.

6-7

6 Troubleshooting

SERVICE CALL
CODE No.

Revised1

0002

MEANING
Sub CPU
Communication Error

CONTENTS
Disorder of communication with Sub CPU

0101

Limit Position Error

Limit Initialization in the Service Mode has not been

done.

Revised4

0102

Limit Sensor Error

Revised4

0103

Revised4

CAUSE
Sub Board does not work correctly.
Sub CPU does not work correctly.
There is a bad connection between Main
Board and Sub Board.
Limit Initialization in Service Mode has not
been done.

ACTION
1) Check Cable Connection between Main
Board and Servo Board
2) Servo Board Replacement
3) Main Board Replacement
1) Carry out Limit Position Initialize.

Even though the machine carries out the regular

movement, the output of the Limit Sensor does not
reach the expected value.

Limit Sensor does not work correctly or is

broken.

1) Limit Sensor Replacement

2) Check the mechanical Backlash or loose
with the scanning axes.

Head Origin Sensor

Error

Even though the machine carries out the regular

movement, the output of the Head Lock Sensor does
not reach the expected value.

Head Lock Sensor does not work correctly 1) Head Lock Sensor Replacement
or is broken.
2) Check the mechanical Backlash or loose
with the scanning axes.

0104

Cap Unit Protection

Error

Even though the machine carries out the regular

movement, the output of Cap Sensor does not
become to reach the expected value.

0105

Tool Carriage
Connection Error

0106

Tool Carriage
Disconnection Error

Machine fails to disconnect the Tool Carriage to the

Head Carriage.

Disorder of Cap Motor

Loose of Connection Part
Fault of the Limit Position Initialize value
Limit Sensor does not work correctly or is
broken.

0107

Unset up of the Linear

Encoder

Linear Encoder Setup has not been done.

Linear Encoder Setup has not been done.

0108

Wiper Unit Protection

Error

Even though the machine carries out the regular

movement, the output of the Wiper Height Sensor
does not become to reach the expected value.

0109

Wiper Protection Error

0110

Linear Encoder Error

0111

Tool / Crop Mark Sensor This error occurs when the machine performs the Auto Tool / Crop Mark Sensor Adjustment has
Adjustment Error
Crop Mark Detection or the Auto Print / Cut adjustment not been performed.
without the Tool / Crop Mark Sensor Adjustment.

6-8

Disorder of Cap Motor

Fault of Cap Unit
Fault of Cap Sensor
Cut-line or short-circuit of Cable and
Flexible Cable
Machine fails to connect the Tool Carriage to the Head Fault of Tool Carriage Connection
Carriage.
Loose of Connection Part
Fault of the Limit Position Initialize value
Limit Sensor does not work correctly or is
broken.

Disorder of Wiper Height Sensor

Fault of Wiper Unit
Fault of Wiper Height Sensor
Disconnection or short-circuit of Cable
and Flexible Cable
Even though the machine carries out the regular
Disorder of Wiper Sensor
movement, the output of the Wiper Sensor does not
Fault of Wiper Unit
reach the expected value.
Fault of Wiper Sensor
Cut-line or short-circuit of Cable and
Flexible Cable
Input value from Linear Encoder is not changed when Read error of Linear Encoder
Linear Encoder is set up the Origin.
Read error of Encoder on Scan Motor side
When Motor stops during printing, Motor does not
Wire is not fixed to Head Carriage firmly.
complete the movement which is supposed to be
done.

1) Cap Motor Replacement

2) Cap Unit Replacement
3) Cap Sensor Replacement
4) Cable and Flexible Cable Replacement
1) Check the mechanical Backlash or loose
with the Tool Carriage part.
2) Lock Position Adjustment
3) Limit Position and Cut Down Position
Initialize
4) Limit Sensor Replacement
1) Check the mechanical Backlash or loose
with the Tool Carriage part.
2) Lock Position Adjustment
3) Limit Position and Cut Down Position
Initialize
4) Limit Sensor Replacement
1) Carry out Linear Encoder Setup.
1) Wiper Motor Replacement
2) Wiper Unit Replacement
3) Wiper Height Sensor Replacement
4) Cable and Flexible Cable Replacement
1) Wiper Motor Replacement
2) Wiper Unit Replacement
3) Wiper Sensor Replacement
4) Cable and Flexible Cable Replacement
1) Confirm whether Encoder Scale is between
the slit of Encoder Module in a whole width of
the machine.
2) Linear Encoder Replacement
3) Scan Motor Replacement
4) Confirm Cable Connection between Linear
Encoder Board and Print Carriage Board.
5) Confirm Connection between Wire and
Head Carriage.
6) Main Board Replacement
1 ) Tool / Crop Mark Sensor Adjustment