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    Case Study 1 UPSGlobal Operations With The DIAD IV

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    كمال الطوير
    This document contains a case study about UPS global operations and the role of information technology. It discusses how UPS uses smart labels, the DIAD IV handheld device, and wireless communication between drivers and processing centers. Packages are picked up, information is sent to processing centers, packages are sorted and loaded onto trucks guided by the DIAD IV. Upon delivery, signatures are collected digitally. IT has transformed package delivery by making it more efficient, reliable, and lower cost, allowing UPS to achieve strategic objectives like operational efficiency, compressed delivery times, and new tracking services.

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    Case Study 1 UPSGlobal Operations With The DIAD IV

    Uploaded by

    كمال الطوير
    193 views3 pages
    This document contains a case study about UPS global operations and the role of information technology. It discusses how UPS uses smart labels, the DIAD IV handheld device, and wireless communication between drivers and processing centers. Packages are picked up, information is sent to processing centers, packages are sorted and loaded onto trucks guided by the DIAD IV. Upon delivery, signatures are collected digitally. IT has transformed package delivery by making it more efficient, reliable, and lower cost, allowing UPS to achieve strategic objectives like operational efficiency, compressed delivery times, and new tracking services.

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    Case Study - UPSGlobal Operations With the DIAD IV

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    Case Study 1 UPSGlobal Operations With the DIAD IV

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    This document contains a case study about UPS global operations and the role of information technology. It discusses how UPS uses smart labels, the DIAD IV handheld device, and wireless communication between drivers and processing centers. Packages are picked up, information is sent to processing centers, packages are sorted and loaded onto trucks guided by the DIAD IV. Upon delivery, signatures are collected digitally. IT has transformed package delivery by making it more efficient, reliable, and lower cost, allowing UPS to achieve strategic objectives like operational efficiency, compressed delivery times, and new tracking services.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    193 views3 pages

    Case Study 1 UPSGlobal Operations With The DIAD IV

    Uploaded by

    كمال الطوير
    This document contains a case study about UPS global operations and the role of information technology. It discusses how UPS uses smart labels, the DIAD IV handheld device, and wireless communication between drivers and processing centers. Packages are picked up, information is sent to processing centers, packages are sorted and loaded onto trucks guided by the DIAD IV. Upon delivery, signatures are collected digitally. IT has transformed package delivery by making it more efficient, reliable, and lower cost, allowing UPS to achieve strategic objectives like operational efficiency, compressed delivery times, and new tracking services.

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    Management Information

    Systems
    Course Lecturer Asst.Prof.Dr. Messer NAT
    Kamal A. Mutug Tawer
    Student ID: 20132397
    Department of Information
    Systems Engineering,

    Case study 1

    UPS Global Operations with the DIAD IV


    1. What are UPS Smart Labels? What role do they play in
    UPS operations?
    UPS Smart Labels are bar coded labels that are used to initiate a UPS
    transaction. The bar code label contains all the key information about the
    customer, the package size, destination and weight. This information is sent
    immediately to a UPS processing center at the very time it is created with a
    UPS drivers hand held computer (the DIAD IV). The smart labels become the
    control document used throughout the transaction right through to final
    delivery.

    2. Write out the steps a package takes from pick-up by a UPS


    driver to delivery including the role of DIAD, the UPS Data
    Center, and the UPS Package Center.

    Smart label created.


    Information sent to processing center.
    Information processedstored, address corrected.
    Information matched to dispatch plan.
    Package is sorted.
    Another label is printed specifying delivery truck and position on truck.
    Geo software used to continuously update dispatch plans for trucks
    based on current load.

    Information is displayed on the DIAD IV identifying drop off order,

    position on truck.
    At delivery, package scanned. Information sent wirelessly to processing

    center.
    Customers sign on the dotted line on the DIAD IV.
    Main processing centers store complete track of package for customer
    tracking.

    3. What role does wireless communication play in the UPS


    systems?
    DIAD IV is wirelessly connected to the main processing centers and the
    package centers. Generally UPS trucks contain a transceiver to work with the
    local driver's DIAD IV, and then communicate that information wirelessly back
    to the UPS processing center.

    4. How has information technology transformed the package


    delivery business?
    Package delivery used to take many days and even weeks prior to the
    development of the UPS technologies described in this video. Now next day
    service is available anywhere in the United States, and around the world.
    Information technology has made the industry much more efficient, reliable,
    and lower in cost to the customer. IT has enhanced the competitive position of
    UPS and others like FedEx vis a vis the U.S. Postal Service, and prior local
    delivery services which no longer exist because of the success of UPS and
    FedEx.

    5. How does UPSs investment in IT help it achieve the


    strategic business objectives described in Chapter 1?
    The most important contributions of technology to UPS strategic objectives is
    the greatly enhanced operational efficiency; the compression of time to
    deliver; the development of new services like tracking, and overnight or 2-day
    service; the closeness to the customer; improvements in the quality and
    speed of decisions related to packages.

    Firms that made these investments in IT benefit by achieving significant


    competitive advantage over others in the package delivery business. FedEx
    remains a much smaller but competitive service especially in the overnight
    market. Other competitors have largely disappeared.

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