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    MIS Assignment

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    diaamustafa
    UPS uses various technologies like DIAD, barcodes, wireless communication, ERP and GPS to improve efficiency and lower costs. This supports UPS's strategy of operational excellence and customer intimacy. The information systems help with real-time tracking, routing, billing and addressing to improve decision making. If these systems were unavailable, UPS would not be as efficient, competitive or able to provide the high level of customer service it currently offers.

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    MIS Assignment

    Uploaded by

    diaamustafa
    25 views3 pages
    UPS uses various technologies like DIAD, barcodes, wireless communication, ERP and GPS to improve efficiency and lower costs. This supports UPS's strategy of operational excellence and customer intimacy. The information systems help with real-time tracking, routing, billing and addressing to improve decision making. If these systems were unavailable, UPS would not be as efficient, competitive or able to provide the high level of customer service it currently offers.

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    UPS uses various technologies like DIAD, barcodes, wireless communication, ERP and GPS to improve efficiency and lower costs. This supports UPS's strategy of operational excellence and customer intimacy. The information systems help with real-time tracking, routing, billing and addressing to improve decision making. If these systems were unavailable, UPS would not be as efficient, competitive or able to provide the high level of customer service it currently offers.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    25 views3 pages

    MIS Assignment

    Uploaded by

    diaamustafa
    UPS uses various technologies like DIAD, barcodes, wireless communication, ERP and GPS to improve efficiency and lower costs. This supports UPS's strategy of operational excellence and customer intimacy. The information systems help with real-time tracking, routing, billing and addressing to improve decision making. If these systems were unavailable, UPS would not be as efficient, competitive or able to provide the high level of customer service it currently offers.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    ‫بسم هللا الرحمن الرحيم‬

    Sudan International University


    MBA

    Management information systems


    Assignment
    “UPS Competes Globally with Information Technology”

    Name:
    Mohammed Hassballa Omer Alameen

    Index:
    MBA-B21-20-018
    CASE STUDY QUESTIONS:

    1. What are the inputs, processing, and outputs of UPS’s


    package tracking system?

    Inputs: The inputs include package information, customer signature, pickup,


    delivery, time-card data, weather conditions, traffic information, and current
    stop location for best route consideration, delivery trucks speed billing and
    customer clearance documentation.
    Processing: The data are transmitted to a central computer and stored for
    retrieval. Data are also reorganized so that they can be tracked by customer
    account, date, driver, and other criteria.
    Outputs: The outputs include pickup and delivery times, location while on
    route, and package recipient. The outputs also include multiple reports such
    as all packages for a specific account or a specific driver, a driver’s route,
    shipping information, rate calculations and package tracking

    2. What technologies are used by UPS? How are these


    technologies related to UPS’s business strategy?

    The technologies used by UPS are DIAD, Barcode Scanner, Wireless


    Communication, ERP, Web service and GPS tracking device.
    These technologies are related to UPS’s business strategy because they
    improve efficiency and make parcel service’s cheaper. UPS also uses
    Delivery Information Acquisition Device (DIAD) which can be accessed by
    wireless network. Drivers can know more detailed information ( for
    example, geographic location of entire fleet) from handheld PCs that
    captures customer signatures automatically.
    These technologies also help the strategy to increase flexibility in business.
    These technologies help the business to integrate tracking, rating, address
    validation and other stuffs to be done easily in a real time.
    3. What strategic business objectives do UPS’s information
    systems address?

    • Operational excellence: by using advanced information technology to


    provide the best and most efficient service to its customers while achieving
    the companies’ goals effectively.

    • Customer and supplier intimacy: Customers can download and print their
    own labels using special software provided by UPS or by accessing the UPS
    website. Moreover, the customers also have real time information about the
    route, shipping rate and other information related to their packages.

    • Improved decision making: with the availability of data at abundance and


    accurately, made possible by the use of Special software, managers have a
    better chance of making good decisions that positively impact their business
    process such as creating the most efficient delivery route for each driver
    considering traffic, weather conditions, and the location of each stop.
    Moreover, UPS decreased a lot of its fuel consumption costs by taking a
    decision to cut one daily mile driven per driver.

    4. What would happen if UPS’s information systems were


    not available?

    If UPS’s information system were not available then UPS Company


    wouldn’t be as efficient as it is now.
    From the customer perspective, these technologies provide value because
    they help customers complete their tasks more efficiently. This is because
    we know that the information system solve is to keep the level of services
    high yet bring the costs and prices down to compete with other competitors.
    If these systems were not available then UPS will not be able to compete
    with others and it will not become the largest package deliver company as it
    is today.

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