Question 2 (CSC Management)

Question 2
What technologies are used by UPS? How are these technologies

related to UPS'sbusiness strategy?
To assist its business operations and keep its competitive edge, UPS uses
a number of technologies. These technological advancements are
essential for increasing productivity, better customer service, and
streamlining overall business operations. The following are some of the
main technologies that UPS employs and how they relate to the
company's business plan:
Scannable Bar-coded Labels
UPS uses scannable bar-coded labels on shipments that provide

information about the sender, the intended recipient, and the delivery
instructions. Through the course of delivery, this technology provides
effective tracking and processing of products. It fits with UPS's aim of
providing consumers with trustworthy and open package tracking,
ensuring precise and on-time deliveries.
Advanced Information Technology
Advanced Information Technology: In order to streamline its operations,

UPS extensively invests in advanced information technology solutions.
These systems comprise central computer networks for tracking
packages, distribution centres with route optimisation software, and
computer centres that interpret data from smart labels. These innovations
help UPS increase operational effectiveness, reduce fuel usage, and give
consumers access to real-time package tracking data. The emphasis on
information technology fits nicely with UPS's plan to provide excellent
customer service while keeping costs down.
Handheld Computers (Delivery Information Acquisition Device -

DIAD)
Delivery Information Acquisition Devices (DIADs), which are handheld

computers, are used by UPS drivers to access wireless mobile phone
networks. Drivers can access their daily routes, obtain client signatures,
and send package tracking data to the main computer network via the
DIADs. This technology improves customer service by streamlining the
delivery process and enabling real-time information sharing. It is
consistent with UPS's aim of utilising technology to enhance customer
satisfaction and optimise delivery processes.
Automated Package Tracking System
UPS uses an automated package tracking system that uses bar code
scanners to read shipment information at several locations along the
package's route. consumer care employees can verify the status of
packages and reply quickly to consumer enquiries thanks to this
technology, which feeds data into the main computer network. The
package tracking system supports UPS's aim of offering dependable and
effective delivery services while increasing transparency and increasing
customer happiness.
Web-based Tools and Mobile Apps

Web-based Tools and Mobile Apps: UPS provides its clients with web-
based tools and mobile apps that allow them to track parcels, look up
delivery routes, estimate shipping costs, print labels, and arrange pick-up
times. Customers may obtain real-time delivery information and handy
self-service alternatives thanks to these technologies. By making
information accessible to clients, UPS raises customer satisfaction and
solidifies its dedication to providing superior service. The mobile apps
and web-based solutions fit UPS's approach of leveraging technology to
empower consumers and improve their experience.
Post Sales Order Management System (OMS)
Post Sales Order Management System (OMS): UPS's web-based OMS

controls inventories for crucial parts fulfilment as well as international
service orders. Companies can use this system to evaluate their key
components inventory, choose the best routing options, place online
orders, and follow the progress of their parts from the warehouse to the
customer. The OMS supports UPS's aim of offering entire supply chain
and logistics solutions to paying clients, enabling them to cut costs and
boost productivity.
Overall, UPS's use of technologies such as scannable labels, advanced

information systems, handheld computers, package tracking systems,
web-based tools, and post-sales management systems aligns with its
business strategy of delivering exceptional service, optimizing operations,
and providing innovative solutions to customers. These technologies
enable UPS to maintain its leadership in the package delivery industry
and effectively compete with rivals like FedEx and Airborne Express.
REFERENCE
1. Smart Label: UPS - Moldova. (n.d.). Smart Label: UPS - Moldova.

https://www.ups.com/md/en/help-center/packaging-and-supplies/documentation-
labels/export/smart-label.page
2. Supply Chain Technology & Innovation | UPS Supply Chain Solutions - United
States. (n.d.). Supply Chain Technology & Innovation | UPS Supply Chain Solutions -
United States. https://www.ups.com/us/en/supplychain/insights/innovation-
technology.page
3. Smaller, faster UPS handheld computer coming to drivers today. (2012, February
29). Smaller, Faster UPS Handheld Computer Coming to Drivers Today - the Verge.
https://www.theverge.com/2012/2/29/2833318/ups-diad-v-handheld-shipping-
computer-launched
4. Rosencrance, L. (n.d.). UPS uses technology to speed international shipments.

Computerworld. https://www.computerworld.com/article/2578502/ups-uses-
technology-to-speed-international-shipments.html
5. Stay Connected - UPS Mobile App | UPS - United States - United States. (n.d.).
Stay Connected - UPS Mobile App | UPS - United States - United States.
https://www.ups.com/us/en/support/manage-your-profile/stay-connected.page
6. W. (2009, June 16). UPS unveils post-sales order management system | Logistics
Manager. Logistics Manager. https://www.logisticsmanager.com/11701-ups-unveils-
post-sales-order-management-system/

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Question 2

What technologies are used by UPS? How are these technologies

Scannable Bar-coded Labels

UPS uses scannable bar-coded labels on shipments that provide

Advanced Information Technology

Advanced Information Technology: In order to streamline its operations,

Handheld Computers (Delivery Information Acquisition Device -

Delivery Information Acquisition Devices (DIADs), which are handheld

Automated Package Tracking System

Web-based Tools and Mobile Apps

Post Sales Order Management System (OMS)

Post Sales Order Management System (OMS): UPS's web-based OMS

Overall, UPS's use of technologies such as scannable labels, advanced

1. Smart Label: UPS - Moldova. (n.d.). Smart Label: UPS - Moldova.

4. Rosencrance, L. (n.d.). UPS uses technology to speed international shipments.

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