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Jurnal Internasional
Jurnal Internasional
ABSTRACT:
The purpose of this research study is to check the overall job satisfaction associate with demographic factors:
Gender, Age, Ethnicity, Civil Status, Experience, Educational Qualification, Bank Types and Distance to
Working Place in Ampara region, Sri Lanka government and private bank employees. Overall job satisfaction can
be measured through the Ability Utilization, Motivation, Social Status, Compensation, Security, Supervision and
Working Condition.
In order to collect required data for this study, the Minnesota Satisfaction Questionnaire (MSQ) was used as a
tool. The questionnaire was administrated to employees of private and government banks. 180 questionnaires
were personally administered among the respondents but received only 105 questionnaires which indicate the
58.33% response of the respondents. Simple random sampling method was used in the study to select the sample.
Reliability test, Principle Component Analysis, Independent Samples t-test, ANOVA and Mean Comparison test
were used for analyzing the data.
The independent sample t-test result reveals that, there is a significant different between (gender and overall job
satisfaction) and (type of bank and overall job satisfaction) whereas there is no different between (civil status and
overall job satisfaction). Furthermore, ANOVA result concludes that, there is no significant different between
(year of experience and overall job satisfaction), (age and overall job satisfaction), (ethnicity and overall job
satisfaction) and (educational qualification and overall job satisfaction) but there is significant different between
(Distance to Working Place and overall job satisfaction) at 5% significant level. Mean comparison test was used
to differentiate the overall job satisfaction associated with Distance to Working Place factor.
Keywords: Bank employees, Job satisfaction, ANOVA, Reliability test, Principle component analysis
INTRODUCTION
Banks are very important organization for
nations economy. In Sri Lanka private and
government banks are available. Generally
people are link with banks based on different
needs.
Job satisfaction means employee satisfaction.
Employee is one of the key factors of the
organization success. No organization can
succeed without a certain level of satisfaction
and effort from its employees. Job satisfaction
A. Jahufer
Literature Review
160
161
A. Jahufer
Conceptual Model
Data Collection
Data Analysis
Questionnaire
Respondents
provided
the
required
information on a structured questionnaire based
162
Demographic Factors:
Gender
Type of Bank
Ethnicity
Age
Marital Status
Educational Qualifications
Years of Experiences
Distance to working place
Ability Utilization
Motivation
Social Status
Compensation
Security
Supervision
Working Condition
Frequency
Percent
Male
79
75.2
Female
26
24.8
Private
50
47.6
Years of
experience
Gender
Type of
Bank
Ethnicity
Age
Marital
Status
Government
55
52.4
Muslim
54
51.4
Tamil
41
39.0
Sinhalese
8.6
below 30
62
59.0
30-35
22
21.0
above 35
21
20.0
Single
47
44.8
Married
57
54.3
Educational
Qualification
Distance to
working
place
less than 5
60
57.1
5-10
25
23.8
above 10
20
19.0
O/L
4.8
A/L
44
41.9
Diploma
29
27.6
Degree
19
18.1
Post Graduate
3.8
Other
3.8
32
30.5
5-10 km
16
15.2
10-20 km
21
20.0
20-30 km
12
11.4
above 30 km
24
22.9
Reliability Test
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A. Jahufer
Cronbach's Alpha
Ability Utilization
0.847
Motivation
0.767
Social Status
0.826
Compensation
0.832
Security
0.858
Supervision
0.920
Working Condition
0.871
164
N of Items
ANOVA
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A. Jahufer
Ethnicity
Age
Years of experience
Educational
Qualification
Distance to Working
Place
Source of Variations
Sum of Squares
Mean Square
Between Groups
3.278
1.639
Within Groups
132.532
101
1.312
Total
135.810
103
Between Groups
1.205
0.602
Within Groups
134.784
102
1.321
Total
135.989
104
Between Groups
0.340
0.170
Within Groups
135.648
102
1.330
Total
135.989
104
Between Groups
9.404
1.881
Within Groups
126.584
99
1.279
Total
135.989
104
Between Groups
29.309
7.327
Within Groups
106.680
100
1.067
Total
135.989
104
166
df
Sig.
1.249
0.291
0.456
0.635
0.128
0.880
1.471
0.206
6.868
0.000
Multiple Comparisons
Overall Job Satisfaction Tukey HSD
(I) Q13
Mean Difference
(I-J)
Std. Error
5-10 km
0.31485906
0.31624802
10-20 km
-0.10062894
0.29006510
(J) Q13
Sig.
Lower Bound
Upper Bound
0.857
-0.5637343
1.1934524
0.997
-0.9064815
0.7052236
-0.09453240
0.34962535
0.999
-1.0658539
0.8767891
above 30 km
-1.19535948*
0.27890454
0.000
-1.9702060
-0.4205130
-0.31485906
0.31624802
0.857
-1.1934524
0.5637343
10-20 km
-0.41548801
0.34274680
0.744
-1.3676996
0.5367236
20-30 km
-0.40939146
0.39443059
0.837
-1.5051899
0.6864069
5-10 km
above 30 km
-1.51021854
0.33335469
0.000
-2.4363372
-0.5840999
0.10062894
0.29006510
0.997
-0.7052236
0.9064815
5-10 km
0.41548801
0.34274680
0.744
-0.5367236
1.3676996
20-30 km
0.00609655
0.37376522
1.000
-1.0322898
1.0444829
0.30862647
0.005
-1.9521498
-0.2373112
10-20 km
*
above 30 km
-1.09473054
0.09453240
0.34962535
0.999
-0.8767891
1.0658539
5-10 km
0.40939146
0.39443059
0.837
-0.6864069
1.5051899
10-20 km
-0.00609655
0.37376522
1.000
-1.0444829
1.0322898
above 30 km
-1.10082708
0.36517176
0.026
-2.1153393
-0.0863149
0.27890454
0.000
0.4205130
1.9702060
5-10 km
1.51021854
0.33335469
0.000
0.5840999
2.4363372
10-20 km
1.09473054*
0.30862647
0.005
0.2373112
1.9521498
20-30 km
0.36517176
0.026
0.0863149
2.1153393
20-30 km
above 30 km
1.19535948
1.10082708
CONCLUSION
The purpose of the study is to identify the
overall job satisfaction contribute with
demographic factors in Ampara region
government and private bank employees. The ttest result concludes that, there is a significant
different between (gender and overall job
satisfaction) and (type of bank and overall job
satisfaction) whereas there is no different
between (civil status and overall job
satisfaction). Hence, overall job satisfaction for
government and private, male and female bank
167
A. Jahufer
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