AZ Trainer Profile - Rumpa Das

Profile Synopsis
Rumpa Das
Rumpa Das has an overall Training experience of 14 years across domains like
Communication Skills, Proper Grooming & Culture Sensitization and Soft Skills,
Leadership Development, Organizational Development, Content Development, Team
Bonding, Team Management & Development, Competency Development, Neuro
Linguistic Programming (Coaching and Counseling).
Some of the companies and Institutions I have been associated with over the years are IBM
Daksh, JPMorgan Chase, JPMC Asset Management, JPMC- CIB, Cap One, American
Express, GE, Zenta (Accenture), Serco (Intelenet), EXL Services, CIPLA, Tata
Communication Limited, Mahindra and Mahindra, Larsen & Toubro (Hydro-Carbon),
Capgemini, Insperia Solutions, Red Dot Training, Exult Solutions, London Institute,
Kaleidoscope Consulting, S.P. Jain Institute of Management, Knolskape, Cognizant, IOT
Infrastructure & Energy Services Limited (IOT Indian Oil Corporation) VDF and RJIT.
Rumpa also has experience in creative writing and takes up writing assignments
(Newsletters, Blog Entry, Article writing etc).
She is a certified Master Practitioner for NLP and conducts one-on-one counseling and
coaching sessions.
Profile and Skill Set
Expertise in Training & Development: - Excellent Presentation Skills, Interpersonal &
Influencing skills. As a Master NLP Practitioner, she uses the NLP tools and counseling
methodologies to create a better learning impact. She has had the exposure to being both a
high level strategist and a ground level implementer.
Diverse exposure to business: Exposure to global practices in leading blue-chip companies
across sectors ranging from Education, IT, Pharma, Telemarketing, Telecom, Credit cards,
Customer Service and Recoveries.
Good Operational Understanding: A Creative Change Agent who works with an

entrepreneurial approach. She believes in being result-oriented with a strong emphasis on
integrity and relationships.
Exposure to associate and work with Senior Executives: Exposure to the Executive Search
world has enhanced Rumpas skill for relationship management with Senior Level
professionals, it has sharpened her selling skills by creating need for job changes at senior
levels, to understand their thought processes and diverse working styles and accordingly
design the pitch and intervention. She is skilled at research and development and uses this skill
to add value to all projects and interventions she takes up.
Domain Expertise:
Campus to Corporate Programs

Building Language, Soft Skills and Culture capabilities as per Client requirements
Building Leadership Capabilities within the Organization across levels (Team

Leader and above)
Creating Competency Maps for multiple levels and requirements in an organization
Designing Assessment Centers and Development Centers
Designing Content for Leader ship and Management Development Programs
Training Need Identification and Analysis to build Training Curriculum to

support business and increase revenue
Create and Deliver programs for Campus Faculty
Developing Content as per the TNI findings
Designing Training support for various Organizational Developmental programs
Training Programs for Communication Skills across levels; Soft Skills, Selling Skills,
Negotiation, Rapport Building, Cross Selling Skills and Cultural Sensitization to
manage Client relationships better.
Brief on some of the Workshops Designed and Conducted:

Transactional Analysis, Effective Coaching and Feedback Skills, Change Management,
Adult Learning Techniques, Effective Client Relationship Management, Emotional
Intelligence, Customer Service The Collaborative Way, Effective Communication and
Presentation Skills, Servant Leadership, Effective Time Management, Competency Based
Training and Recruitment, Interview Skills, Situational Leadership, The 7 Habits of
effectiveness, Servant Leadership, Effective Coaching Skills for Managers and Leaders.
This is a brief synopsis of some of the programs created and/or delivered:
Leadership Programs (Situational Leadership, Servant Leadership, One

Minute Manager etc): To build and enhance Leadership capabilities
Coaching for Trainers, Project Managers, Team Managers: Part of the

Succession Planning project. Coaching for People Management, Perception
Management, Communicating with Impact and Team Management
Emotional Intelligence: Retention, Performance Improvement, Team Management

and enhanced Leadership abilities Transactional Analysis Ego States and Strokes:
Understanding of Self as a Manager / Leader and understanding the various people
styles and which style to adopt when dealing with people
Communication and Presentation Skills / Soft Skills / Cultural Sensitization /

Collaborative Customer Service: To improve communication with Clients and within
Teams and become more effective presenters. Improve understanding of the Clients hence
providing enhanced Customer Service. Cultural Sensitization plays a key role when
dealing with Foreign Clients, Process Transition and Negotiating Business Deals.
Coaching and Feedback Skills for Managers: An essential methodology used to

ensure higher effectiveness and efficiency for Managers and Leaders
Time Management: A critical tool to maximize efforts and improve efficiency

Some of the OD interventions:
MDP for Team Leaders and Project Leaders , Managers (end to end intervention, design,
delivery and assessment)
Creating, delivering and assessing a Mater Trainer Program for the Training team of
65 people
Designing and delivering a Coaching and Feedback intervention to streamline Feedback

and Coaching mechanism between Operations, Training, & Quality
Competency Based Hiring framework designed for frontline hiring; Recruitment

and Training Team calibrated on that framework
Competency Mapping for Performance Management
Designing Competency Frameworks for departments to bring more clarity to the

Job Roles and aid in succession planning
Creating Post Training Evaluation mechanisms / grids and conducting the same
Having worked very closely with various Operation and HR Leaders and functions across, she
has an innate understanding of people, performance and continuous improvement in business
environments.
Certifications:
Certified Practitioner NLP

Certified Master Practitioner NLP
Certified in Transactional Analysis Foundation Course

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Profile Synopsis

Good Operational Understanding: A Creative Change Agent who works with an

Campus to Corporate Programs

Building Leadership Capabilities within the Organization across levels (Team

Training Need Identification and Analysis to build Training Curriculum to

Brief on some of the Workshops Designed and Conducted:

This is a brief synopsis of some of the programs created and/or delivered:

Leadership Programs (Situational Leadership, Servant Leadership, One

Coaching for Trainers, Project Managers, Team Managers: Part of the

Emotional Intelligence: Retention, Performance Improvement, Team Management

Communication and Presentation Skills / Soft Skills / Cultural Sensitization /

Coaching and Feedback Skills for Managers: An essential methodology used to

Designing and delivering a Coaching and Feedback intervention to streamline Feedback

Competency Based Hiring framework designed for frontline hiring; Recruitment

Designing Competency Frameworks for departments to bring more clarity to the

Certified Practitioner NLP

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