Apple 27 LED Display Manual Service

Apple Technician Guide
LED Cinema Display (27-inch)

Updated: 2010-11-18
Apple Inc.
2010 Apple Inc. All rights reserved.
Under the copyright laws, this document may not be copied, in whole or in part, without the
written consent of Apple.
Every effort has been made to ensure that the information in this document is accurate. Apple
is not responsible for printing or clerical errors.
Apple
1 Infinite Loop
Cupertino, CA 95014-2084
USA
+ 1 408 996 1010
www.apple.com
Apple, the Apple logo, Mac, and Macintosh are trademarks of Apple Inc., registered in the U.S.
and other countries.

Contents
About This Guide
Updates 7
Updated 18 November 2010 7
Introduced 24 September 2010 7
Feedback 7
Basics
Overview 9
Identifying Features 9
System Requirements 9
Product Configurations 9
Safety Precautions 10
Serial Number Location 11
Serial Number on Stand 11
Serial Number on Mechanism 11
Troubleshooting
General Troubleshooting 13
Troubleshooting Theory 13
Update System Software & Firmware 13
Display Adapters 13
Check Audio Features of Connected Computer 13
Functional Overview 14
Block Diagram 15
Test Points Diagram 16
Symptom Charts 17
Startup and Power Issues 17
Dead Unit / No Power 17
MagSafe Adapter No Power 20
Sleep/Wake Issue 21
Uncategorized Symptoms 22
Display Issues 23
Blank / No Video, No Backlight 23
Noise / Unstable Flicker 26
Unstable Brightness / Brightness Progressively Getting Low 28
LCD Image Issues 30
Physical Damage 35
Input/Output Issues 36
USB Issues 36
Camera Issues 38
Audio Issues 39
Mechanical Issues 43
Noise / Hum / Vibration 43
Burnt Smell / Odor 44
Fan Failures / Thermal Issues 45
Mechanical Physical Damages 46
Take Apart
General Information 48
Opening the Unit 48
Required Tools 48
Required Special Tools for Glass Panel 48
Cleaning Tools Starter Kit 49
Cleaning & Handling Glass Panel 49

Dos and Donts 49
Handling a Broken Glass Panel 49
Safety 54
Reassembly Steps 54
Note About Images in This Guide 54
Stand 55
Removal 56
Reassembly 57
Glass Panel 58
Removal 59
Reassembly 60
LCD Panel 63
Handling LCD Panel 67
EDID Reset Tool 68
LCD Function Cable 69

LCD Temp Sensor Cable 71
LCD Ground Cable 73

Camera 75
EEPROM Reset Tool 77
Camera Cable 79
Power Supply 80
DC Power Cable 82
Fan 84
Removal 87
Ambient Temp Sensor Cable 87

Logic Board 88
Logic Board Connectors 91
EDID Reset Tool 92
Left Speaker 93
Right Speaker 95
Subwoofer 97
All-in-One Cable 99
Mechanism 102
Rear Housing 105
Additional Procedures
Retrieving Mechanism 108
Views
Exploded View 113
Screw Chart 114
Internal Views 115
Photo of Components below LCD 115
External Views 116

Front View 116
Rear View 117
I/O Ports 117
All-In-One Cable 117
About This Guide

Updates
Updated 18 November 2010
Take Apart
LCD Panel and Logic Board: Added instructions to download and run the EDID Reset Tool
after replacing either the LCD panel or logic board.
Introduced 24 September 2010
Feedback
We want your feedback to help improve this and future Technician Guides!
Please email any comments to: smfeedback6@apple.com
2010-11-18
LED Cinema Display (27-inch) Updates 7
Basics
Overview
Identifying Features
The LED Cinema Display (27-inch) is an active-matrix liquid crystal display with LED backlight
that includes a built-in iSight camera with microphone and a 2.1 speaker system (49 watts
maximum). It supports resolutions up to 2560 by 1440 pixels. The all-in-one cable creates
a docking station for portable computers, providing a universal MagSafe (up to 85W), Mini
DisplayPort with audio support, and three self-powered USB 2.0 ports.
The unit has no buttons. Power is controlled by the state of the connected computer. It is OFF if
it detects the DisplayPort source is powered off. It is in Sleep if it detects the DisplayPort source
is powered but does not send a video signal (i.e., Display Sleep). It is ON when the DisplayPort
source sends a valid video signal. Brightness and speaker volume are controlled via System
Preferences in Mac OS X.
System Requirements
The LED Cinema Display (27-inch) works with Mac computers running Mac OS X 10.6.4 or later
that have a Mini DisplayPort connector.
Product Configurations
For product configurations, refer to AppleCare Tech Specs: http://support.apple.com/specs/
2010-11-18
LED Cinema Display (27-inch) Basics Overview 9
Safety Precautions
Warning: HIGH VOLTAGE: The AC/DC power supply board and logic board remain powered
up whenever the system is plugged in, whether or not system has been turned on. Use
extreme caution when troubleshooting system with the glass panel removed.
2010-11-18
LED Cinema Display (27-inch) Basics Safety Precautions 10
Serial Number Location

Serial Number on Stand
The LED Cinema Display (27-inch)s serial number is located on the base of the stand. When
replacing a stand, transfer the serial number to the new stand.
Serial Number on Mechanism

The LED Cinema Display (27-inch)s serial number is also located on the hinge mechanism
inside, for users who remove the stand to use a VESA mount. When replacing a mechanism,
transfer the serial number label to the new mechanism.
2010-11-18
LED Cinema Display (27-inch) Basics Serial Number Location 11
Troubleshooting
General Troubleshooting
Troubleshooting Theory
For general information on troubleshooting theory, go to GSX and nd the Service Training
course menu link. From there you can access the Troubleshooting Theory self-paced course.
Also, refer to the following Apple Knowledge Base articles:
kBase #TS1388: Isolating issues in Mac OS X
kBase #HT1199: Mac OS X: How to troubleshoot a software issue
Update System Software & Firmware

Important: Before beginning troubleshooting, connect the display to a known-good computer
and ensure that the latest software and firmware updates have been installed. Some controls or
options for the LED Cinema Display (27-inch) may not appear in System Preferences: Displays if
incorrect system software is installed, or if the latest software and firmware updates (released at
or after the displays introduction) are not applied AFTER the display has been connected to an
eligible computer.
If using a LED Cinema Display (27-inch) with Windows, run Windows Apple Software Update
after connecting the display in order to download software that will enable functionality
and support for Windows. If a computer is dual-booting, the display software will need to be
installed separately for both Mac OS and Windows.
Display Adapters
Apple does not support the use of daisy chaining or using multiple display adapters (of
any kind, active or passive) with any Apple displays. The list of possible symptoms observed
by doing this are broad, however, some more common ones include not being able to use
connected USB keyboards after waking from sleep, issues with distortion, and issues which do
not occur when only a single adapter is used.
Check Audio Features of Connected Computer

The LED Cinema Display (27-inch) has two ways to reproduce audio coming from a computer:
Audio via the Mini DisplayPort, when computer does support this feature, and
Audio via the USB port, for all computer models.
Before troubleshooting an audio-related issue, first identify which computer model is used
with the display, and which cable(s) are connected. Computers released before 2009 will NOT
support audio output through the Mini DisplayPort.
2010-11-18
LED Cinema Display (27-inch) Troubleshooting General Troubleshooting 13
Functional Overview
A guide to connector locations, and the possible symptoms when the cable is disconnected,
mis-connected or shorted.
Power Supply
No Power, no video, no
MagSafe power, no USB
output power, no camera
input, no audio output, no
audio input, no fan
LCD Panel Control
No video, distorted
video, no Audio Output
through speakers (via
DisplayPort audio),
display brightess change
(no LCD temp feedback)
LCD LED backlight
No backlight, uneven
backlight, flickering
backlight
Fan
Display getting hot,
Display shutting down
when hot, fan running at
full speed, fan not running
USB (from computer)

No camera
functionality , USB
devices connected not
seen, no audio input
from microphone, no
audio output through
speakers (via USB
audio)
Exhaust Temp sensor

Display getting hot, fan
not running, fan running
at full speed
Camera + Camera LED
+ ALS light Sensor
No Camera, no LED when
camera is used, brightness
does not adjust to a room
light level change
Microphone
No audio input when
display microphone is
selected in System
Preferences Sound Input
SubWoofer
Missing low frequencies
reproduction when display
speakers are selected in
System Preferences Sound
Output
Left Speakers
Missing mid & high frequency reproduction on
left side when display speakers are selected in
System Preferences Sound Output
2010-11-18
Right Speakers
Missing mid & high frequency reproduction
on right side when display speakers are
selected in System Preferences Sound Output
USB ports (to

connected devices)
USB devices not seen,
No iPod/IPhone/iPad
charge
Block Diagram
Refer to this diagram to see how modules are interrelated:
2010-11-18
Test Points Diagram

Warning ! HIGH VOLTAGE :
Use extreme caution when working
around the power supply.
Never touch the leads on bottom and left

side of the power supply around the
warning sign.
Do NOT lean over or accidentally touch
power supply area during living testing.
Keep your fingers behind the finger
guards of the test probes when making
measurements !
Test Points for DC Power Presence

Following are test points you can
use to verify proper power flow in
the LED Cinema Display. All voltages
assume that the display is only
plugged into a power outlet, and
NOT into the host computer.
DC In
24.5 V DC
12.0 V DC
How to proceed:
Turn the dial of your voltmeter/
multimeter to measure DC (direct
current). If your voltmeter requires
that you set a voltage range,
choose a DC range that includes
the voltage that you are measuring.
Connect the black probe to ground
by gently inserting into any of the
logic board corner screws posts.
*5.1 V DC
*even if USB is
not plugged into
host computer
Touch the red probe to the

appropriate test point.
Verify voltage on multimeter.
For the USB power presence, plug a
known-good iPod, iPad or iPhone
device and check for a spark icon
visible on the device LCD display.
2010-11-18
3.3 V DC
USB power and

charge f iPod,
iPad and iPhone
Symptom Charts
Follow steps in the order indicated below. If an action resolves the issue, retest system to verify.
Startup and Power Issues

Dead Unit / No Power
Unlikely cause: fan, camera, speakers, subwoofer, microphone
Quick Check
Symptoms
Quick Check
Dead Unit / No Power

No power
No image
No fan spin
No active MagSafe LED when
MagSafe is connected to a
MacBook /MacBook Pro
No iPod/iPhone/iPad is
charged/powered when
connected to USB ports on
display
1. Verify power cord and AC wall outlet.

2. Verify USB/Mini DisplayPort/MagSafe connectors
are fully seated.
3. Check brightness setting.
4. Verify display is used with a supported system
with up-to-date system software.
5. Test display with a known-good system.
If used as second display, open Display
Preferences (or press Option-F2) and check for
presence of the middle Arrangement tab to
confirm that display is recognized.
Deep Dive
Check
2010-11-18
Result
Action
1. Connect display to a knowngood supported computer and

check in System Profilers USB
device tree that displays USB
hub and built-in camera are
listed.
Yes
Power is present on the

display logic board.
Go to Blank / No Video, No
Backlight.
No
Go to step 2.
2. Unplug and replug Mini

DisplayPort connector into
a known-good supported
portable computer and
monitor the portables display.
Verify that portables display
briefly turns off then back on.
Yes
LCD panel is powered and

video signal is asserted.
Go to Blank / No Video, No
Backlight.
No
Go to step 3.
Code
LED Cinema Display (27-inch) Symptom Charts Startup and Power Issues 17
2010-11-18
3. Remove glass and LCD panel,

reconnect MagSafe, DisplayPort
and USB cables to a powered
on computer. Set digital
multimeter to DC and correct
range, and verify that:
- a 23.325.7 V DC voltage is
present between logic board
test point (24 V) and chassis
ground (GND); this circuit
powers LCD backlight; and
- an 11.4-12.6 V DC voltage is
test point (12 V) and chassis
ground (GND); this circuit
powers everything else.
Yes
24.5 V DC and 12.0 V DC

from power supply are both
present. Go to step 4.
No
Either 24.5 V DC or 12.0 V

DC or both have no power
or incorrect power at logic
board, indicating a power
supply issue. Unplug AC
power cord from display, wait
a moment, then reconnect AC
power cord and retest.
4. Verify that a 3.1-3.5 V DC

voltage is present between
logic board test point (3.3 V DC)
and chassis ground (GND).
Yes
3.3 V DC present on logic

board. Go to step 5.
No
No 3.3 V DC power at logic

5. Verify that a 4.8-5.5 V DC

logic board test point (5 V DC)
Yes
All DC voltages present on

logic board; power OK. Go
to Blank / No Video, No
Backlight, Step 3
No
No 5.1 V DC present at logic

6. Verify all connections between

AC inlet, power supply, all-inone cable, and logic board
are secure. See Functional
Overview.
Yes
If connections are secure and

display still does not function
correctly, go to step 7.
No
Reseat connectors and retest.
7. Set digital multimeter to AC

setting and range to 500 V
AC, then locate the two AC
pins on lower right of power
supply, and verify that a 100240 V AC voltage (depending
on your local AC voltage) is
present between the two pins.
WARNING! Make sure that
your fingers do not touch
metal part of probes, any pins
of power supply, or any other
part of the live power supply
with fingers!
Yes
Go to step 8.
No
No AC power available to
power supply input.
Replace AC inlet by replacing
rear housing.
If issue persists, go to step 6.
X03
8. Disconnect all connectors from

the logic board EXCEPT the
DC power cable. Set digital
range, and verify that a 3.1-3.5 V
DC voltage is present between
logic board test point (3.3 V
DC) and chassis ground (GND),
then verify that a 4.8-5.5 V DC
9. Disconnect all connectors from

the logic board EXCEPT the
power supply to logic board
cable. Set digital multimeter
to DC and correct range, and
verify that an 11.4-12.6 V DC
10. Before reinstalling LCD panel

into rear housing,verify that
LED backlight driver cable on
LCD panel is not damaged
(wires not pinched nor
shorted).
2010-11-18
Yes
Power sources appear

OK when all devices
disconnected. Suspect
possible damaged connector,
short, faulty internal USB,
audio or fan control device.
Reconnect connectors one
at a time and retest for 3.3 V
DC and 5 V DC presence each
time. When any of the 3.3 V
DC or 5 V DC voltages cannot
be read anymore, replace
part that causes their power
failure. Go to step 10.
No
The master 12 V DC power

presence needs to be
checked. Go to step 9.
Yes
12 V DC master power
present, but 5 V DC and 3.3 V
DC are missing: replace logic
board and retest the 12V DC
presence. Go to step 10.
No
Faulty 12 V DC source or logic

board shorting it: replace
logic board and retest 12V DC
presence. If issue persists after
logic board replaced, replace
power supply and retest.
Go to step 10.
Yes
Test reassembled display to

make sure it is fully functional.
No
LED backlight driver cable

with pinched or shorted wires
is likely the cause of board
damage. Replace LCD Panel
and take care not to pinch
any cable during reassembly.
Test reassembled display to
make sure it is fully functional.
X03
M01
M01
P01
L01
MagSafe Adapter No Power

Unlikely cause: LCD panel, logic board, fan, camera, speakers, subwoofer, microphone
Quick Check
Symptoms
Quick Check
MagSafe Adapter No Power

No power available to MagSafe
connector
MagSafe connector status LED
does not illuminate
1. Verify power cord and AC wall outlet.

are fully seated.
2. Verify display is operating.
3. Ensure MagSafe connector and receptacle on
MacBook or MacBook Pro are clean.
4. Verify LED glowing green or orange/amber when
MagSafe connector attached to a known-good
MacBook or MacBook Pro.
Deep Dive
Check
2010-11-18
Result
Action
1. Attach MagSafe cable to

known-good supported
portable computer. Verify
connector status LED
illuminates green or orange/
amber.
Yes
MagSafe LED illuminates

green or orange/amber
depending on charging state.
Go to step 4.
No
Go to step 2.
2. Visually inspect MagSafe cable

and users portable MagSafe
receptacle for physical damage,
stuck pins, debris, or metal
fragments.
Yes
See kBase #TS1713: Apple

Portables: Troubleshooting
MagSafe adapters.
Go to step 4.
No
Go to step 3.
3. Unplug and replug the displays

AC power cord, and verify that
MagSafe connector LED color
illuminates green or orange/
amber depending on charging
state.
Yes
Go to step 4.
No
Replace all-in-one cable.
4. Verify a known-good
supported portable computer
simultaneously operates and
charges a discharged battery
to 100% from the displays
MagSafe cable.
Yes
Repair complete.
No
Replace power supply.

If needed afterwards, refer to
Dead Unit/No Power.
Code
P15
P01
Sleep/Wake Issue
Unlikely cause: LCD panel, fan, camera, speakers, subwoofer, microphone
Quick Check
Symptoms
Quick Check
Sleep/Wake Issue
Wont go to sleep or wont
wake from sleep
1. Verify display is being used with supported

system with up-to-date system software.
are fully seated.
4. Use with known-good system. If used as second
display, open Display Preferences (or press
Option-F2) and check for presence of the middle
Arrangement tab to confirm that display is
recognized.
Deep Dive
Check
2010-11-18
Result
Action
1. Verify displays USB hub and

built-in camera are listed in the
System Profilers USB device
tree.
Yes
Internal USB buses active.

Power supply appears OK.
Go to step 3.
No
Go to step 2.
2. Unplug and replug the Mini

a known-good, supported,
powered-up portable system
and monitor the portables
display. Verify that the
portables display briefly turns
off then back on.
Yes
DisplayPort connection from

computer to LCD panel
appears OK. Go to step 3.
No
Go to step 4.

reconnect MagSafe, DisplayPort
and USB cables to a powered
on computer. Set digital
range and verify that a 23.3
25.7 V DC voltage is present
between logic board test point
(24 V DC) and chassis ground
(GND).
Yes
24 V DC is available to logic
board. Power supply appears
OK. Go to step 5.
No
No power at logic board.

Go to step 4.
Code
4. Verify if all connections

between power supply, allin-one cable, and logic board
are secure. See Functional
Overview.
Yes
If connections were secure,

go to step 5.
No
5. Set digital multimeter to DC

and correct range, and verify
that a 11.4 -12.6 V DC voltage is
test point (12 V DC) and chassis
ground (GND).
Yes
12 V DC available to logic
board. Replace logic board.
M01
No
No 12 V DC power from
power supply. Replace power
supply.
P01
6. Visually inspect cables and

connectors for any debris,
damage, or bent pins. Reinstall
LCD panel and verify if all
connections between logic
board and LCD panel are
secure.
Yes

display still does not function
correctly, go to Blank / No
Video, No Backlight.
No

For damaged all-in-one cable,
replace all-in-one cable. For
other cable damage, replace
affected cable.
Uncategorized Symptoms
Deep Dive
Check
Result
1. Verify whether existing

symptom code applies to the
issue reported by the user.
2010-11-18
Action
Yes
Jump to appropriate
symptom code flow.
No
Document reported failure

and send feedback to
smfeedback6@apple.com
stating that a suitable
symptom code wasnt found.
Code
N99
Display Issues
Blank / No Video, No Backlight
Quick Check
Symptoms
Quick Check
Blank / No Video, No Backlight

No video
No backlight
Dim backlight

and up-to-date system software.
are fully seated.
3. Test display with a known-good system.
4. Connect display to a portable system, open
System Preferences: Display (or press Alt-F2) and
check for presence of the middle Arrangement
tab to confirm that external display is recognized.
5. Open System Preferences: Displays and select
Gather Display option to check for external
display brightness setting.
Deep Dive
Check
2010-11-18
Result
Action
1. Connect display to AC
power source. Connect Mini
DisplayPort, MagSafe and USB
connectors into a knowngood, supported, powered-up
portable. Verify displays USB
listed in the System Profilers
USB device tree.
Yes
Power is available to the

display logic board, and USB
communication working.
Go to step 2.
No
Go to Dead Unit/No Power.

off then back on.
Yes
LCD is powered and detected

by system. Go to step 7.
No
Suspected no power to LCD

panel or no DisplayPort
connection with system. Go
to step 3.
Code
LED Cinema Display (27-inch) Symptom Charts Display Issues 23
3. Remove glass and LCD panel

screws, slightly pivot LCD panel
and verify that the internal
DisplayPort cable (part of all-inone cable) and function cable
are fully connected to LCD
panel and logic board.
Go to step 4.
No
Reseat DisplayPort connection

to LCD panel and/or function
cable connections between
logic board and LCD panel
and retest.
If issue persists go to step 4.
For any damaged cable,
replace affected cable before
testing again:
- all-in-one cable.
- function cable.
X03
X03

off then back on.
Yes
LCD is powered and detected

by system. Go to step 7.
No
Suspect no power to LCD.

Replace function cable and
retest. If issue persists go to
step 5.
5. Replace all-in-one cable and

reinstall LCD. Unplug and
replug the Mini DisplayPort
connector into a knowngood, supported, powered-up
portable system and monitor
the portables display. Verify
that the portables display
Yes
LCD panel powered and

detected by system.
Go to step 7.
No
LCD panel still not detected

by system. Suspect no LCD
power from logic board.
Go to step 6.
6. Replace logic board and

reinstall LCD. Unplug and
replug the Mini DisplayPort
connector into a knowngood, supported, powered-up
Yes
LCD panel powered and

detected by system.
Go to step 7.
No
LCD panel still not detected

by system with replaced
function cable, all-in-one
cable and logic board.
Suspect LCD panel video
input damage.
Replace LCD panel.
L03
LCD panel powered, detected

by system and backlight is ON
but there is no video on LCD.
Replace LCD panel.
L03
7. If the Blank/No Video/No

Backlight issue persists, darken
room and connect to a knowngood supported system. Verify
backlight is present by looking
for faint glow from display.
2010-11-18
Yes
Yes
No
LCD panel is detected by

system but no backlight.
Check whether video is
present on LCD. Go to step 8.
8. Shine bright (low heat)

flashlight into the front of the
LCD. and verify if any image is
being displayed.

screws, lift LCD panel to verify
that the function cable, and
LED backlight driver cable
connections are secure.
See Functional Overview.
Video is present, so issue is

only with missing backlight.
Go to step 9.
No
No image displayed on LCD

Replace LCD panel.
Yes
If connections are OK and

secure and there is still no
backlight, go to step 10.
No
If any cable is damaged,

replace affected cable and
retest:
- function cable
- LED backlight driver cable
(part of LCD panel)
L03
X03
L09
10. Remove LCD panel. Set digital

range, and verify that a 23.3
25.7 V DC voltage is present
between logic board test point
(24 V DC) and chassis ground
(GND).
Yes
24 V DC power for backlight

is present on logic board,
but no backlight. Suspect no
V-sync signal coming to logic
No
No 24 V DC present for LED

backlight power. Replace
power supply.
P01
11. Replace function cable and

retest. Verify that the no
backlight issue is fixed.
Yes
Defective function cable

prevented backlight from
being enabled by logic board.
X03
No
Go to step 12.
Yes
LED backlight driver cable on

LCD panel found damaged.
Replace LCD panel, (make
sure that you dont pinch the
LED driver cable from LCD
panel) and retest.
If the no backlight issue
persists after LCD panel
replacement, replace logic
board (LED backlight output
from logic board had been
damaged by shorted cable.)
12. Verify if the LED backlight

driver cable (part of the LCD
panel) has any signs of pinched
or shorted wires. Also remove
the logic board and verify
if one or more of the three
square inductors or adjacent
components on top of board
show signs of overheating.
13. Replace logic board and verify

that the no backlight issue is
fixed.
2010-11-18
Yes
L14
M25
No
Suspect no LED backlight

output from logic board: go
to step 12.
Yes
Defective logic board LED

backlight driver output.
M25
No
Replace LCD panel.
L09
Noise / Unstable Flicker

Quick Check
Symptom
Quick Check
Noise / Unstable Flicker

Image flickers
Audible noise
1. Verify display being used with supported system

with all software updates installed.
are fully seated.
display, open System Preferences: Displays (or
press Option-F2) and check for presence of the
middle Arrangement tab to confirm that display
is recognized.
4. Verify whether the issue also happens when
System Preferences: Displays: Automatic
Brightness checkbox is unchecked (If issue does
not happen anymore when unchecked, jump to
Unstable Brightness / Brightness Progressively
Getting Low.
5. Adjust display brightness to all levels, and check
for a correlation with noise/ backlight flicker
issue.
6. (Noise) Check for correlation with fan operation
on center of the back surface of display
7. (Noise) Play a sound from known-good source
sound file and verify it does not cause any
speaker distortion.
Deep Dive
Check
Result
1. Verify if noise/flickering is
linked to a change of the video
display or backlight level.
2010-11-18
Action
Yes
Suspected backlight or video

related flickering issue.
Go to step 2.
No
Noise does not appears to

come from video or backlight
circuitry but likely from audio
or mechanical source. Go to
Noise/Hum/Vibration.
Code
2010-11-18
2. Verify in the System Profilers

USB device tree that displays
USB hub and built-in camera
are listed continuously and do
not disappear intermittently
(refresh System Profiler to
observe).
Yes
Power supply appears OK.

Go to step 3.
No
Go to Dead Unit/No Power.

DisplayPort and USB
connectors into a supported
off then back on.
Yes

display still shows unstable
noise/flickering, go to step 4.
No
4. Adjust Brightness level to low

and high levels (with keyboard
or System Preferences: Displays)
and verify that noise/flicker
issue varies acoordingly.
Yes
Issue is likely to be backlightrelated. Go to step 8.
No
Go to step 5.

screws, lift LCD panel and verify
if all connections between
power supply, all-in-one cable,
LCD, and logic board are secure.
See Functional Overview.
Yes
If connections are secure

and the display video is still
unstable. Go to step 6.
No
6. Disconnect all-in-one cable

and LCD function cable from
logic board and system. Verify
connectors and cable under
magnification for pinched
cables and damaged/bent pins.
Yes
If any cable is damaged,

replace affected cable and
retest:
- all-in-one cable,
- function cable.
No
Go to step 7.
7. If not already replaced, replace

all-in-one cable, reconnect LCD
panel and verify that video
noise/flicker issue is fixed.
Yes
Issue was due to the all-inone cable failure.
No
Replace LCD function cable.

and retest. If flickering issue
persists, go to step 8.
8. Check LED backlight driver

cable and connectors and
verify under magnification for
pinched cable and damaged or
bent pins.
Yes
Damaged LED backlight

driver cable. Replace LCD
panel.
No
Go to step 9.
X03
X03
L14
9. Reconnect LCD panel and verify

that video noise/flicker issue is
appears at all backlight levels.
10. Reconnect LCD panel and

verify that video noise/flicker
issue only appears with low
backlight levels.
Yes
LED backlight output from

logic board appears defective.
Replace logic board.
No
Go to step 10.
Yes
Backlight power from power

supply appears defective.
Replace Power supply board.
No
M25
P04
Review symptom occurrence

to match with one of the last
steps.
Unstable Brightness / Brightness Progressively Getting Low

Quick Check
Symptom
Quick Check
Unstable Brightness / Brightness

Progressively Getting Low.
Brightness quickly or slowly
varies
Brightness slowly decreases to
a low level over time.

and up-to-date system software.
are fully seated.
display, open Display Preferences (or press
Option-F2) and adjust Brightness.
4. Verify whether issue disappears when the System
Preferences: Displays: Automatic Brightness
checkbox is unchecked (If issue still happens
when unchecked, jump to Noise / Unstable
Flicker.
5. Verify that issue does not depend on specific
room lighting.
2010-11-18
Deep Dive
Check
Result
Action
1. Connect display to a knowngood supported powered-up

system with up-to-date system
software. Check the Automatic
Brightness Setting checkbox in
System Preferences: Displays,
Then cover camera with your
hand and verify if brightness
varies accordingly.
Yes
Ambient Light Sensor appears

OK. Go to step 3.
No
No or Incorrect brightness
variation to light change, ALS/
Camera connection need to
be checked. Go to step 2.
2. Verfiy in System Profilers USB

device tree that displays USB
listed.
Yes
Ambient Light Sensor

(located in camera assembly)
appears OK. Go to step 3.
No
Check and reseat camera

cable connections at
logic board and camera.
Replace camera cable and
retest.
If issue persists, replace
camera and run EEPROM
Reset Tool to calibrate new
camera module (see camera
take-apart section).

connection of the LCD temp
sensor (on back of LCD panel) is
secure to LCD panel connector,
and that sensor is covered with
the insulating foam.
Yes
LCD temp sensor appears OK.

Go to step 4.
No
Reseat LCD temp sensor

cable, and readjust the
insulating foam around
sensor to protect it from
internal ambient temperature.
If LCD temp sensor cable is
damaged, replace LCD temp
sensor cable.
4. Check that fan connection to

logic board is secure, remove all
fan screws and pivot fan so you
can see blades, then reconnect
display to AC power and verify
that fan is operating.
2010-11-18
Yes
Fan is connected and

operating. Go to step 5
No
Reseat fan and retest. If fan

still not running, go to Fan
Failures/ Thermal Issue.
Code
X03
X03
X03
5. Reinstall fan and LCD panel and

retest. Verify that brightness
level remains equal while
display is warming up.
Yes
Display brightness does

not seem to suffer from
the brightness adjustment
circuitry. Go to Noise/
Unstable Flicker.
No
Fan connected and operating.

but brightness still cannot
be compensated over
temperature increase. Replace
LCD temp sensor cable.
If issue (brightness still
getting low after warmup)
persists, replace LCD panel.
X03
L07
LCD Image Issues

Quick Check
Symptom
Quick Check
LCD Issues
Pixel anomalies
Non-uniform brightness
Incorrect/missing colors
Distorted/blurred image
Vertical/horizontal lines
Display appears washed or with
dominant color tint
1. Verify display being used with supported system

with LED Cinema Display software installed.
2. If used as second display, check display
preferences to see if the displays native
resolution is correctly recognized by system.
are fully seated.
4. Check System Preferences: Displays: Color for the
selection of an incorrect custom display profile.
6. In System Preferences: Displays, uncheck setting
Automatically adjust brightness as ambient light
changes
7. Clean glass panel while checking for dust/debris.
Deep Dive: General

Check
1. Verify if issue is blank/no
video.
2010-11-18
Result
Action
Yes
Go to blank/no video, no
backlight.
No
Go to step 2.
Code
2. Verify if issue is bright or dark

dot pixel anomalies.
Yes
Go to pixel anomalies.
No
Go to step 3.
3. Verify if issue is non-uniform

brightness.
Yes
Go to non-uniform brightness.
No
Go to step 4.
4. Verify if issue is incorrect/

missing colors.
Yes
Go to incorrect/missing colors.
No
Go to step 5.
5. Verify if issue is distorted/

blurred image.
Yes
Go to distorted/blurred image.
No
Go to step 6.
6. Verify if issue is vertical or

horizontal lines.
Yes
Go to vertical/horizontal lines.
No
Go to step 7.
7. Verify if issue is overall

display appearing washed or
tinted.
Yes
Go to washed or predominant
color tint.
No
LCD functioning OK.
Deep Dive: Pixel Anomalies

Unlikely cause: logic board, power supply, fan, camera, speakers, subwoofer, microphone
Check
Result
1. Determine if defects are dust/

debris on surface of glass panel
or LCD panel.
2010-11-18
Yes
Action
Clean glass/LCD panel.
Note: If debris is inside LCD, it
cant be cleaned, therefore
replace LCD panel.
No
Go to step 2.
2. Determine if bright pixel

defects exceed acceptable
number. See kBase #HT1721:
About LCD display pixel
anomalies
Yes
Replace LCD panel.
No
LCD meets bright pixel defect

specifications. Go to step 3.
3. Determine if dark pixel defects

exceed acceptablenumber. See
kBase #HT1721: About LCD
display pixel anomalies
Yes
Replace LCD panel.
No
LCD meets dark pixel defect

specifications. Go to step 3.
4. Determine if combination of
bright/dark pixel defects
exceed acceptablenumber. See
kBase #HT1721: About LCD
display pixel anomalies
Yes
Replace LCD panel.
No
Explain to user that LCD is

within specifications for pixel
defects. Do not replace LCD.
Code
L08
L08
L08
L08
Deep Dive: Non-Uniform Brightness

Check
Result
Action
1. Determine if brightness
uniformity issue is visible after
display has warmed up for a
few minutes.
Yes
Go to step 2.
No
Display backlight can take a

few minutes to stabilize.
2. Display user-provided
examples showing brightness
uniformity issue. Determine if
issue appears excessive when
compared to a similar unit.
Yes
Go to step 3.
No
Explain to user that

LCD appears to meet
specifications.
3. Remove front bezel and

loosen screws securing LCD.
Determine if brightness
uniformity improves.
Yes
Inspect for mechanical

interference with screws/
chassis/wires making contact
with back of LCD. Retest
No
Replace LCD panel.
Code
L07
Deep Dive: Incorrect/Missing Colors

Unlikely cause: power supply, fan, camera, speakers, subwoofer, microphone
Check
Result

tree.
Yes
Power supply and USB

communication OK.
Go to step 2.
No
Go to USB Issues.
2. Verify System Preferences:

Displays: Color is using a valid
display profile for this display.
Yes
If display profile is valid and

the colors are still incorrect or
missing, go to step 3.
No
Calibrate display by creating a

manual profile using calibrate
feature in System Preferences:
Displays: Color and retest.
Yes
Go to step 4.
No
Clean glass/LCD panel and

retest. Make sure that glass
is correctly reinstalled onto
enclosure to prevent any air /
dust passage.
3. Verify that the glass panel and

LCD are free of contaminants.
Also verify that LCD glass is
flush with rear housing.
2010-11-18
Action
Code

that all connections between,
all-in-one cable, LCD, and
logic board are secure. See
Functional Overview.
Yes
Go to step 5.
No
Reseat connections, replace

damaged cable(s) as needed.
Retest.
5. Set desktop pattern in System

Preferences to solid gray light.
Verify if incorrect/missing color
issue affects entire display.
Yes
Suspect poor video

connection.
No
Go to step 6.
6. Set up users display side-byside with a known-good display

showing the same image. Verify
if issue is noticeably worse on
the display being tested.
Yes
Replace LCD panel.
No
Small variations in color

uniformity are normal and do
not warrant replacement or
repair of the display.
L14
L02
Deep Dive: Distorted/Blurred Image

Unlikely cause: power supply, fan, camera, speakers, subwoofer, microphone
Check
2010-11-18
Result
Action
Code
1. Verify displays Mini DisplayPort

connector is plugged into
known-good system.
Yes
Go to step 2.
No
Connect Mini DisplayPort

cable to known-good system.
2. Reseat Mini DisplayPort cable

at attached computer and
reseat internal all-in-one cables
DisplayPort connector to LCD
panel. Determine if image
corruption issue was resolved.
Yes
Loose cable. Issue resolved.
No
Go to step 3.
3. Disconnect Mini DisplayPort

cable from system and display
logic board. Inspect connectors
and cable under magnification
for pinched cables and
damaged/bent pins.
Yes
X03
No
Replace LCD panel.
L04
Deep Dive: Vertical/Horizontal Lines

Check
Result
Action

tree.
Yes
Power supply and USB

communication appear OK.
Go to step 3.
No
Go to step 2.
2. Unplug and replug the Mini

a supported powered-up
Yes
LCD panel DisplayPort

connection detected by
system. Go to step 3.
No

If issue persists, go to step 3.
3. Verify all-in-one cable, and all

connections between logic
board and LCD are secure.
Visually inspect cables and
connectors for any debris,
damage, or bent pins.
Yes

and the display still does not
function correctly, replace
LCD panel.
No
Code
X03
L05
Connector/cable damage.
Go to Mechanical Physical
Damages.
Deep Dive: Washed or Predominant Color Tint

Check
2010-11-18
Result
Action
1. In System Preferences: Displays

set brightness slider setting to
maximum, and verify that issue
is fixed.
Yes
Issue caused by low

brightness adjustment for
current room light.
No
Go to step 2.
2. In System Preferences: Displays

uncheck the Automatically
adjust brightness as ambient
light changes checkbox, and
verify that issue is fixed.
Yes
Go to Unstable Brightness
/ Brightness Progressively
Getting Low
No
Go to step 3.
3. In System Preferences: Displays:

Color select the LED Cinema
Display profile and verify that
issue is fixed.
Yes
Issue was caused by use

of incorrect display profile.
Delete incorrect profile and
recreate a new one if needed.
No
Replace LCD panel.
Code
L05
Physical Damage
Quick Check
Symptom
Quick Check
Physical Damage
Cracked LCD
Scratched LCD polarizer
Scorched or melted LCD
Impact damage to LCD, glass or
rear housing
1. Determine damage caused by user/technician

environment, accidental damage, or abuse.
2. Inform user/technician the failures are not
covered by Apple warranties. Refer to
http://www.apple.com/legal/warranty
Deep Dive
Check
Result

2010-11-18
Action
Yes
Jump to appropriate
symptom code flow.
No

Code
L99
Input/Output Issues
USB Issues
Quick Check
Symptoms
Quick Check
USB Issues
External USB device(s) not
recognized
Wired USB keyboard/mouse
not recognized
No audio output through
display speakers (when using
USB audio)
1. Check USB device on a known-good system.

1. Verify displays USB and Mini DisplayPort
connectors are plugged into known-good
powered-up supported system with up-to-date
system software.
2. Run Software Update to check for any available
software or firmware update for the connected
display. Connect known-good USB input device.
3. Launch System Profiler and confirm that displays
USB hub, Apple LED Cinema Display, Displays
Audio and iSight are visible in USB devices list.
4. Launch System Preferences: Sound: Output and
check that the displays speakers output can be
selected and that sound can be played through
them.
Deep Dive
Check
2010-11-18
Result
Action
1. Connect AC power cord to

display then connect MagSafe
to a known-good portable
system and verify that the
MagSafe connector LED is
either green or orange/amber.
Yes
Go to step 2.
No
Display does not seem to be

powered. Go to Dead Unit/
No Power.
2. Connect displays USB

connectors into known-good
powered-up portable system,
launch System Profiler and
verify that displays USB hub,
Apple LED Cinema Display,
Displays Audio and iSight are
visible in the USB devices list.
Yes
Go to step 5.
No
Need to check internal USB

uplink cable connection.
Go to step 3.
Code
LED Cinema Display (27-inch) Symptom Charts Input/Output Issues 36
2010-11-18

and verify USB uplink cable
connection to logic board
is secure. See Functional
Overview.
Yes

USB ports still do not function
correctly, go to step 4.
No
Reseat connector and retest.
4. Disconnect USB cable from

logic board and from attached
computer. Inspect connectors
and cable under magnification
for pinched cables and
damaged/bent pins.
Yes
No
Go to step 5
5. Inspect all three USB ports on

display under magnification for
damaged/bent pins.
Yes
USB ports damaged.

Go to step 7.
No
Need to check that USB

peripheral works on knowngood display. Go to step 6.
6. Verify that USB device works

with another known-good
display
Yes
Device OK with other display.

Go to step 7.
No
Refer to device manufacturer

for compatibility support.
7. Verify that USB device only fails

on this display USB ports.
Yes
No
Refer to device manufacturer

for compatibility support.
X03
M15
Camera Issues
Unlikely cause: LCD panel, power supply, fan, speakers, subwoofer, microphone
Quick Check
Symptoms
Quick Check
Camera Issues
Camera not detected
No green LED for camera
Excessive blooming
Poor white balance
Poor focus
Image distortion

powered-up supported system with up-to-date
system software.
software or firmware update for the display.
4. Verify camera lens and glass panel are clear of
contaminants.
Deep Dive
Check
2010-11-18
Result
Action
1. Connect displays USB

connectors into known-good
powered-up portable system,
launch System Profiler and
verify that the displays USB
hub is visible in the USB tree.
Yes
USB hub recognized.

Go to step 2.
No
Go to USB Issues.
2. Verify in System Profiler that

iSight camera is recognized in
displays USB tree.
Yes
Go to step 3.
No
Remove glass and LCD panel,

reseat camera cable and
retest. If problem persists,
replace camera cable.
3. Launch Photo Booth. Verify that

green LED near camera lens
turns on.
Yes
Go to step 4.
No
Replace camera, run EEPROM

Reset Tool (see camera takeapart section for details) and
retest.
4. Launch Photo Booth. Verify that

camera image appears normal.
Yes
Repair completed.
No
Clean camera lens. If needed,

replace camera, run EEPROM
Reset Tool, and retest.
Code
X03
M13
M13
Audio Issues
Unlikely cause: power supply, fan, camera
Quick Check
Symptoms
Quick Check
Audio Issues
Internal speakers not
recognized (through USB
audio or Mini DisplayPort
connections)
No sound
Garbled sound
No bass
No treble
Sound seems to come from
only one side
Microphone not working
1. Conect display to a known-good supported

powered-up system with up-to-date system
software.
2. For audio through Mini DisplayPort, check that
system model supplies an audio signal through
Mini DisplayPort (see kBase #TS3065: Mac
computers: HDMI audio doesnt work with
some adapters for list of system models)
software or firmware update for the display.
5. Launch System Preferences: Sound: Output and
verify that Displays audio output is selected.
6. Verify that Output volume mute option is
not checked, and Output volume is set above
minimum (suggest setting at midpoint).
7. Verify that System Preferences: Sound: Input is set
to Displays Audio, and adjust Input Volume slider
according to room noise.
Deep Dive: Audio Issues, General

Check
2010-11-18
Result
Action
1. Connect display AC power cord

and connect MagSafe, USB
and Mini DisplayPort cables
into known-good supported
powered-up system with up-todate system software. Launch
System Profiler and confirm
that displays USB hub is visible.
Yes
USB hub circuit OK.

Go to step 2.
No
Go to USB Issues.
2. Determine if user-reported
issue is with displays internal
microphone.
Yes
Go to Audio Issues:
Microphone.
No
Issue only with speakers.

Go to step 3.
Code
3. Verify that issue only happens

when playing audio through
the DisplayPort audio.
2010-11-18
Yes
Verify that system model

supplies an audio signal
through Mini DisplayPort
(see kBase #TS3065: Mac
computers: HDMI audio
doesnt work with some
adapters for list of models
which support it):
-If the system supports
audio through DisplayPort,
go to step 8 for specific
troubleshooting.
-If computer does not support
audio through DisplayPort,
make sure that USB is
connected to system. If you
need to troubleshoot a USB
Audio issue, go to step 4.
No
Issue happens with USB

audio. Go to step 4.
4. (USB Audio) Make sure that

USB is connected to supported
powered-up portable system.
Launch System Preferences:
Sound: Output. Verify Output
option is set to Displays Audio
speakers.
Yes
Go to step 5.
No
Set Output to Display Audio

speakers and retest.
5. Launch System Preferences

and select Sound options. Play
a known-good sound while
adjusting Balance control
and verify that sounds play
normally from both left and
right speakers.
Yes
Speakers and amplifier circuit

appear OK. Go to step 6.
No
Reseat left, right, and

subwoofer speaker cable
connections on logic board
while inspecting cables
for damage. If any cable is
damaged, replace affected
left, right or subwoofer
speaker and retest. If audio
issue is not resolved, go to
step 5.
6. Play a known-good sound and

verify sound quality is good on
each side when Balance control
is set to left only and right
only speakers.
Yes

appear OK. Go to step 7.
No
Based on results of test,

replace left or right speaker or
replace subwoofer. Retest. If
not resolved, go to step 7.
X03
X03
7. Play a known-good sound and

verify sound quality is good.
Yes

are OK.
No
8. (DisplayPort Audio) Disconnect

USB, and connect Mini
DisplayPort cable to a poweredup portable system supporting
Audio via DisplayPort, and
verify that video is available on
display.
Yes
Go to step 9.
No
No Mini DisplayPort
connection. Go to Blank / No
Video, No Backlight.
9. (DisplayPort Audio) Launch

System Preferences: Sound:
Output and verify that Displays
Audio Output is available and
selected.
Yes
Go to step 10.
No
Remove glass, LCD panel

screws, and lift LCD panel to
verify that function cable is
correctly seated between LCD
panel and logic board. Reseat
it and retest. Replace function
cable if damaged and retest. If
issue persists, go to step 10.
10. (DisplayPort Audio) Play a

known-good sound while
adjusting Balance control
and verify that sounds play
normally from left and right
speakers.
Yes
Audio through DisplayPort

appears to be functional.
Go to step 4 for further USB
Audio and speakers testing.
No
No or bad audio throught

DisplayPort, replace logic
board and retest.
If audio issue only persists
through the Mini DisplayPort
connection (but is OK when
using the USB connection),
replace LCD panel.
M09
X03
M09
L11
Deep Dive: Audio Issues, Microphone

Check
2010-11-18
Result
Action
1. Verify displays USB connector

is plugged into known-good
powered-up supported system.
Yes
Go to step 2.
No
Connect displays USB

connector to system.
Go to step 2.
2. Launch System Profiler and

verify that displays USB hub,
Apple LED Cinema Display,
Displays Audio and iSight are
visible in USB devices list.
Yes
USB hub circuit OK.

Go to step 3.
No
Go to USB Issues.
Code
3. Determine if user-reported
issue is with displays internal
speakers.
Yes
Go to Audio Issues: General.
No
Go to step 4.
4. Launch System Preferences:

Sound: Input and verify that
Displays Audio input (internal
Microphone) is selected.
Yes
Go to step 5.
No
Select displays internal

Microphone and retest.
5. Launch System Preferences :

Input Volume is set above
minimum.
Yes
Go to step 6.
No
Adjust Input Volume slider to

the middle position. Retest.
6. Launch System Preferences :

Input Level indicator moves
when speaking into the
microphone.
Yes
Microphone working.
Go to step 7.
No
No input from displays

microphone. Go to step 8.
7. Record sound sample using

GarageBand or QuickTime
Player (New Audio record in File
menu). Verify sound quality is
normal during playback on any
working audio outputs.
Yes
Microphone OK.
No
Replace microphone cable by

replacing rear housing.
X03

and verify if microphone cable
is correctly seated on logic
board.
Yes
Replace microphone cable by

replacing rear housing and
retest. If issue persists, replace
logic board.
X03
No
M09
Reseat microphone connector

on logic board and retest.
Deep Dive
Check
Result

2010-11-18
Action
Yes
Jump to appropriate
symptom code flow.
No

Code
N99
Mechanical Issues
Noise / Hum / Vibration
Unlikely cause: LCD panel, logic board, all-in-one cable, camera
Quick Check
Symptoms
Quick Check
Noise / Hum / Vibration

Buzzing noise
Rattling noise
Ticking noise
Squeaking noise

supported system with up-to-date system
software.
2. Tilt display to hinge limits to determine if
mechanical noise is generated by the hinge
mechanism. Repair/replace mechanism if needed.
3. Play sound sample at loud and soft volume levels
to determine if noise is caused by the left/right/
subwoofer speakers or the amplifier circuit.
See Audio Issues.
4. Verify that air intake/outflow vents are not
obstructed, inducing a high fan speed.
Deep Dive
Check
2010-11-18
Result
Action
1. Disconnect AC power cord,

remove glass and LCD panel,
disconnect left, right, and
subwoofer speaker cables from
logic board. Then reconnect
MagSafe, DisplayPort and
USB cables to a powered-on
computer. Verify if noise has
disappeared.
Yes
Audio issue with speakers or

amplifier. Go to Audio Issues.
No
Go to step 2.
2. Verify that ambient air temp

sensor is correctly positioned
on fan and securely connected
to logic board, and that
LCD temp sensor is securely
connected to its connector on
back of LCD panel, and properly
protected by insulating foam.
Yes
Go to step 4
No
Reseat sensors connectors /

readjust sensor position/
foam protection and retest.
Code
LED Cinema Display (27-inch) Symptom Charts Mechanical Issues 43
3. Determine if noise issue sounds

like fan is running unusually
fast.
Yes
Replace ambient temp sensor

cable.
No
Go to step 4.
4. Remove fan and inspect blades

for damage or obstructions.
Yes
Replace fan.
No
Go to step 5.
5. Remove fan and rotate blades.

Verify that fan blades spin
smoothly without interference
from fan housing.
Yes
Go to step 6.
No
Replace fan. Retest.
6. Reinstall fan while carefully

ensuring that there are no
cables routed under or near
fan assembly that might cause
interference with the fan
blades. After reassembling
verify that noise is resolved.
Yes
Noise issue resolved.
No
Replace fan. Reconnect all

cables, reinstall LCD panel and
retest.
X03
X23
X23
X23
Burnt Smell / Odor

Quick Check
Symptoms
Quick Check
Burnt Smell/Odor
No power
No image
No fan spin
1. Verify if source of smell/odor is emanating from

the LED Cinema Display (27-inch).
2. Verify display is functional.
3. Remove any air vent obstructions.
Deep Dive
Check
2010-11-18
Result
Action
1. Verify by visual inspection of

each module for the source of
burnt smell/odor.
Yes
Located affected module.

Go to step 2.
No
Not able to locate affected

module. Go to
Dead Unit / No Power.
2. Verify no other modules or

internal cables damages
(pinched, shorting wires) as the
root cause.
Yes
Replace all affected module(s)

and/or cable(s).
No
Return unit to user.
Code
P08
Fan Failures / Thermal Issues

Quick Check
Symptoms
Quick Check
Fan Failures / Thermal Issues

Washed out image
No, slow, fast fan spin
Excessive heat exhaust
Eventual shutdown of display
1. Remove air vent obstructions.

2. Verify display is functional.
3. Ensure the display on a stable work surface that
allows for adequate air circulation under and
around the unit.
Deep Dive
Check
2010-11-18
Result
Action
1. Verify ambient temp sensor is

correctly positioned on fan and
connected to logic board, that
LCD temp sensor is securely
connected to its connector on
back of LCD panel, and properly
protected by insulating foam.
Yes
Go to step 2.
No
Reseat sensors connectors

and/or readjust sensor
position and retest.
2. Verify pressure wall section

attached to fan is securely
seated to the rear housing.
Yes
Go to step 3.
No
Secure pressure wall and

check for presence of air
separation foam on back of
LCD panel. Retest.
3. Determine if fan is running

abnormally fast, slow, or
stopped.
Yes
Go to step 4.
No
Go to step 5.
4. Remove fan and rotate blades.

Verify that fan blades spin
smoothly without interference
with housing.
Yes
Go to step 5.
No
Replace fan.
5. Verify fan cable is securely

connected to logic board.
Yes
Go to step 6.
No
Reseat fan cable connector

and retest.
6. Disconnect any portable

computer connected via
MagSafe, unplug AC power
cord for a few minutes and
then replug to verify if fan
starts at full speed as soon as
AC is plugged.
Yes
Replace fan and retest.

If issue persists, replace logic
board.
No
Code
X22
X22
M18
Fan speed managed as

expected. Return unit to user.
Mechanical Physical Damages

Quick Check
Symptoms
Quick Check
Mechanical Physical Damages

Broken glass
Bent stand
Broken hinge
Stripped screw/head/boss
Dent or scratch to exterior
Damaged cable/connector
1. Determine damage caused by user/technician

environment, accidental damage, or abuse.
2. Inform user/technician the damage is not
covered by Apple warranties. Refer to
http://www.apple.com/legal/warranty
Deep Dive
Check
Result
Action
Code
1. Determine whether fault has

already been isolated to a
single damaged part.
Yes
Go to step 2
No
Jump to appropriate
symptom code flow most
closely related to the users
reported symptom(s).
2. Determine whether damage

was caused by abuse.
Yes
Replace affected part. Abuse

is not covered by warranty.
M24
No
Replace affected part.
M24
Deep Dive
Check
Result

2010-11-18
Action
Yes
Jump to appropriate
symptom code flow.
No

Code
X99
Take Apart
General Information
Opening the Unit
The LED Cinema Display (27-inch) has a glass panel that attaches to the front, which must
be removed prior to replacing any module on the unit.
Important: The glass panel should only be removed by Apple-authorized technicians.
Follow all cleaning and handling instructions to prevent damaging glass panel or LCD panel.
Follow ESD precautions when glass panel is removed.
For more information about ESD, refer to:
kBase #HT3451: Electrostatic Discharge Precautions and Myths
AppleCare Service Training: ESD Precautions
Required Tools
The following tools are required to service an LED Cinema Display (27-inch):
ESD-safe workstation, including an ESD mat and wrist or heel strap
ESD bags (for storing ESD-sensitive parts while removed from unit)
Magnetized Torx T10 screwdriver
Magnetized Phillips #0 screwdriver
Black stick (nylon probe, Apple part #922-5065) or other non-conductive nylon or plastic
flat-blade tool
Access card (Apple part #922-7172)
Clutch mechanism retrieval tool (Apple part #922-7849)
Thermal paste syringe (Apple part #922-9625) for camera
Kapton tape
Digital volt meter (for troubleshooting)
Soft, clean towel or cloth (to protect display and removed parts from scratches)
For more information about tools, refer to:
kBase #HT3452: Hand Tools for Desktop and Portable Repairs
Required Special Tools for Glass Panel

Special tools are required to remove, handle and clean glass panel.
922-8252 Suction cups, Pkg of 2
922-8253 Gloves, lint-free, anti-static, Pkg of 2
922-8261 Sticky silicone roller (6-inch) to clean glass panel
922-8262 Sticky sheet pads to clean silicone roller
922-8263 Polishing cloths, anti-static, optical-grade micro-terry, Pkg of 5
922-9275 Microfoam bag (large) to store glass panel, Pkg of 5
2010-11-18
LED Cinema Display (27-inch) Take Apart General Information 48
Cleaning Tools Starter Kit

The following tools are offered in the cleaning starter kit (076-1277):
Suction cups, 1 pair
Gloves, lint-free, anti-static, 2 pairs
Sticky silicone roller (6-inch) to clean glass panel
Sticky sheets to clean the silicone roller, 2 pads
Polishing cloths, clean, anti-static, optical-grade micro-fiber terry style, 5 cloths
Microfoam bag to store glass panel, 5 bags
ESD bag for LCD panel storage, 5 bags
Cleaning & Handling Glass Panel

Follow cleaning procedures in this manual to ensure glass panel is free of dust and other
particles before returning the computer to customer.
The glass panel is not tempered and will break into sharp pieces of mishandled.
A scratched or broken glass panel is not covered under warranty.
Removing glass panel requires special tools such as lint-free gloves, rubber suction cups,
microfoam storage bags, and iKlear cleaning solution.
To prevent contamination, wear lint-free gloves and handle glass only by edges.
Dos and Donts

DO
Handle glass panel using lint-free gloves.
Use only a sticky silicone roller to clean the inside surface of glass and LCD panel.
Use iKlear ONLY on the outside surface of glass panel.
Place glass panel into a clean protective microfoam bag when removed from unit.
Store glass panel in a safe area where it will not be broken or damaged.
Store LCD panel in an anti-static bag to prevent buildup of static charges which may attract
dust particles to displays surface.
Store silicone roller and sticky paper within a temperature range of 39-104 F (5-40 C).
If silicone roller is no longer tacky, wash it in warm soapy water or wipe with isopropyl
alcohol. If tackiness does not return, replace silicone roller.
DONT
Touch inside of glass with bare hands or dirty gloves. Fingerprints are difficult to remove.
Place glass panel onto a work surface where it may collect dust and other contaminants
unless it has first been placed into a protective microfoam bag.
Handling a Broken Glass Panel

The glass panel is not tempered and will break into sharp pieces if mishandled. If the glass is
broken it must be carefully removed from the unit to prevent irreparable damage to the front
surface of the LCD. If the front surface of the LCD is scratched by broken glass, the LCD may
need to be replaced.
2010-11-18
How to Remove a Broken Glass Panel

A shattered panel can be removed using safety glasses, packing tape, and leather gloves.
1. Put on the safety glasses and leather gloves.
2. Lay the computer on a smooth, clean work surface.
3. Peel protective covering off the front of the glass. Remove and discard any large pieces of
broken glass.
2010-11-18
4. Apply a strip of packing tape horizontally across the top and bottom of the glass panel.
Next, apply the tape diagonally, across the broken glass panel, forming an X.
5. Continue applying tape horizontally, thoroughly covering the broken glass. Most of the
glass will still be attached to the steel ring that runs around the perimeter of the glass
panel.
2010-11-18
6. Use a black stick to pry the glass panel off the magnets on the rear housing.
7. Lift the entire glass panel off the rear housing.
2010-11-18
8. Place the broken glass inside a large box, label the box, and dispose of it properly.
9. Using a whisk broom, clean the work surface of tiny glass particles.
10. Stand the iMac up and use a lint free cloth to carefully brush any of the particles off the
iMac onto the table. Clean the work surface again.
11. When the repair is finished the cloth should be disposed of immediately.
12. Use a broom and dustpan to sweep up as much of the broken glass as possible. Glass
fragments may have traveled several feet from the location of the glass panel, so be sure to
thoroughly clean the entire area. Use a vacuum to remove the smaller fragments not picked
up by the broom.
Note: A broken glass panel may leave one or more scratches on the LCD display depending
on the severity of the glass breakage. As long as the LCD itself has not been fractured the LCD
does not require replacement, but be sure to let the customer know that the scratches are
there and were caused by the broken glass panel.
2010-11-18
Safety
Warning: HIGH VOLTAGE: The AC/DC power supply board and logic board remain powered
up whenever the system is plugged in. Use extreme caution when troubleshooting system
with glass panel and LCD panel removed.
Dont work alone. In the event of electrical shock it is important to have another
individual present who can provide assistance.
Keep one hand in your pocket when working on any unit that is plugged in. This
will help ensure that your body does not provide a path to ground in the event
that you accidentally make contact with line voltage.
Dont wear jewelry, watches, necklaces, or other metallic articles that could
present a risk if they accidentally make contact with power supply circuitry.
Use extreme caution when working around the power supply. The power supply contains
a high voltage capacitor that may remain charged for several minutes even when unit is
unplugged. Never touch leads on top side of power supply, especially near warning sign.
Reassembly Steps
When no replacement steps are listed, replace parts in exact reverse order of Removal
procedure.
Note About Images in This Guide

Because a pre-production model was used for most images in this guide, you may notice small
differences in appearance between the image pictured and the unit you are servicing. However,
although appearance may differ, steps and sequence are the same unless noted.
2010-11-18
Stand
First Steps
No preliminary steps are
required to remove the
stand.
Note: The stand screws
cannot be removed from
inside the rear housing.
Tools
ESD wrist strap
Torx T10 screwdriver
Access card
(Apple part #922-7172)
2010-11-18
LED Cinema Display (27-inch) Take Apart Stand 55
Removal
1
Place unit face down

on a table so that
base of stand extends
over table edge.
Press stand down

and insert access card
into slot between
top of stand and rear
housing.
Insert card as far as

it will go, and press
stand down until
you hear a clickthe
audible cue that tells
you that stand is
locked into place.
Remove access card.
2010-11-18
Remove T10 screws:

(8) 922-8749
Separate stand from

clutch mechanism.
Reassembly
1
Place unit face down

on a table. Align pin
on mechanism to
central hole in stand.
Replace 8 T10 screws.
Place unit so that

base of stand extends
over table edge. Press
stand down and
insert access card into
slot between top
of stand and rear
housing.
Insert access card

as far as it will go.
Gently lift stand
approximately two
inches to unlock
mechanism, and then
remove access card.
Mechanism should
now be unlocked.
Stand unit upright.
2010-11-18
Glass Panel
First Steps
Unplug all cables and
the power cord.
Put on ESD strap.
Caution: The glass panel
is not tempered and will
break into sharp pieces if
mishandled. A scratched
or broken glass panel is
not covered by warranty.
Important:
This procedure requires
special tools, which are
offered individually or as
part of a cleaning kit. See
General Take Apart section
for more information.
Tools

ESD wrist strap

lint-free gloves
suction cups
sticky silicone roller
sticky sheets to clean
the silicone roller
microfoam bag
to store glass panel
2010-11-18
LED Cinema Display (27-inch) Take Apart Glass Panel 58
Removal
Note: Glass panel is held
in place by magnets.
Note: There are guide pins
on back of glass panel.
Be careful not to bend or
break guide pins during
removal or installation.
If any pins are missing,
check for loose metal
pieces inside unit and
replace glass panel.
Apple strongly
recommends wearing
clean, lint-free gloves
whenever handling the
glass panel, to reduce
cleaning required on
reassembly.
1 Glass panel can be

removed in various
ways:
Lay unit on its back
and press clean
suction cups in
opposite corners on
glass panel, or...
Lay unit on its back
and press clean
suction cups in top
right and left corners
on glass panel, or...
Stand unit upright
and use fingernails
to pull glass forward
along top edge.
2 Lift panel up and off.
2010-11-18
3 Remove suction cups

and slide glass into
protective microfoam
bag.
Reassembly
1 Remove protective
covering from silicone
roller and sticky sheet.
2 Clean silicone roller

by rolling it back and
forth a few times on
sticky sheet.
If sticky sheet looks
dirty, use a new one.
If roller is no longer
tacky, wash it in warm
soapy water.
If tackiness does not
return, replace silicone
roller.
2010-11-18
3 Set unit in upright

position to minimize
settling of dust.
4 Roll silicone roller over

LCD panel to remove
any particles.
5 Remove glass panel

from microfoam bag.
6 Clean INSIDE of glass

panel with the silicone
roller to remove dust.
Note: If fingerprints
or oils are on inside of
glass, clean first with a
microfiber cloth made
damp with water.
2010-11-18
7 Wearing clean gloves,

place glass directly
onto unit. Magnets will
catch glass panel and
hold it in place.
Make sure pull tabs at
bottom of LCD panel
are tucked behind
glass panel.
Glass should be flush
with rear housing after
it is reinstalled.
8 Clean outside of glass

panel with a clean
microfiber cloth.
Wipe glass until there
is no longer any
residue or haze.
9 Inspect glass for

any remaining dust,
fingerprints, or a hazy
residue. If there are
contaminants trapped
between LCD panel
and glass panel, repeat
cleaning procedure.
2010-11-18
LCD Panel
First Steps
Remove:
Glass Panel
Caution: Do not press on

front surface of LCD panel
when handling.
Important: When
replacing the LCD Panel,
use the EDID Reset Tool.
Tools
ESD wrist strap
ESD bag to store LCD
panel
2010-11-18
LED Cinema Display (27-inch) Take Apart LCD Panel 63
Removal
1 Remove T10 screws:
(12) 922-9348
Reassembly Note:
Do not overtighten LCD
screws, which could cause
light leakage after unit is
reassembled.
2 Using black tabs, raise

bottom edge of LCD a
few inches to access
cables inside.
CAUTION: Tilt display up

no more than 4 inches
(10 cm). Pulling display
too far could damage
cables or connectors.
2010-11-18
3 Looking into gap under

LCD, disconnect 4
cables:
#1: DisplayPort
#2: function
#3: ground
#4: LED backlight driver
Reassembly Note:
Verify that all cables
are firmly seated into
connectors. An unsecure
cable connection can
cause image flicker.
LEFT: Close-up of #1
DisplayPort cable on back
of LCD panel. Peel back
mylar and foil tape,
squeeze sides of connector
and pull out.
RIGHT: Close-up of #2
function cable at top left
of logic board. Squeeze
sides of connector and pull
straight out.
LEFT: Close-up of #3
ground cable at top left of
logic board. Remove T10
screw from top left corner
of logic board.
RIGHT: Close-up of #4 LED
backlight driver at center
right of logic board (view
from underneath board).
Pinch underneath and pull
straight out.
2010-11-18
4 Lift LCD panel off rear

housing.
5 To prevent buildup of
static charges which
may attract dust
particles to the surface
of the display, store
LCD panel in an antistatic bag whenever
it has been removed
from computer.
Replacement Notes:
A new LCD panel
includes a new temp
sensor cable and the
built-in LED backlight
driver cable.
The function cable
and ground cable
(shown at right) must
be transferred from old
LCD panel to new LCD
panel.
A new LCD panel will
already have foil and
mylar tape installed,
which will need to
be peeled back when
transferring function
cable. The LCD panel
will come with extra
foil and mylar tape, if
needed to replace any
damaged tape.
2010-11-18
Handling LCD
Panel
1 Important: Handle
LCD panel by edges
only.
Use two hands to carry
the panel.
2 Never touch LCD

surface or hold LCD
panel with one hand. It
could damage the LCD
panel.
2010-11-18
EDID Reset Tool

After replacing the LCD panel or the logic board in an LED Cinema Display (27-inch), run the EDID
Reset Tool to reset the Extended Display Identification Data (EDID). If this tool is not used when the
LCD panel and/or logic board are replaced, software features such as the brightness control may
not be available.
1. Download the EDID Reset Tool from Service Source, by navigating the Product Browser to
Displays and then to LED Cinema Display (27-inch).
2. Launch the EDID Reset Tool on a host computer that is connected to the LED Cinema Display
(27-inch) under test. The following window will appear:
3. Select the Reset EDID button. The Extended Display Identification Data in the logic board will
be reset and the following message will appear:
4. Unplug the displays power cord from AC outlet, wait at least 10 seconds, and then reconnect
to AC power in order to cycle the unit. The window above should re-appear on the screen.
5. Verify that System Preferences: Displays has a Brightness slider control present.
6. The reset process is now complete.
2010-11-18
LCD Function Cable
First Steps
Remove:
Glass Panel
LCD Panel
Note: A new LCD panel
does not include a new
function cable; it must be
transferred from old LCD
panel.
Tools
ESD wrist strap
2010-11-18
LED Cinema Display (27-inch) Take Apart LCD Function Cable 69
Removal
1
Note cable routing

and placement of
tape securing cable to
LCD panel.
Peel back black

mylar and foil strips
covering connector.
Squeeze sides of
connector and pull
cable straight out
to remove from LCD
panel.
Reassembly Note:
Insert cable securely into
connector and replace all
mylar and foil tape.
2010-11-18
LED Cinema Display (27-inch) Take Apart LCD Function Cable 70
LCD Temp Sensor Cable
First Steps
Remove:
Glass Panel
LCD Panel
includes a new temp
sensor cable.
Tools
ESD wrist strap
2010-11-18
LED Cinema Display (27-inch) Take Apart LCD Temp Sensor Cable 71
Removal
1
Note cable routing

and placement of
tape securing cable to
LCD panel.
Peel back mylar at top

rear of LCD panel.
Pull cable straight out

of connector.
Peel back foam gasket

covering sensor at
bottom rear of LCD
panel.
Replacement Note:
Fully cover sensor with
gasket to isolate from
internal air temperature.
Remove cable from

LCD panel.
2010-11-18
LED Cinema Display (27-inch) Take Apart LCD Temp Sensor Cable 72
LCD Ground Cable
First Steps
Remove:
Glass Panel
LCD Panel
does not include a new
ground cable; it must be
transferred from old LCD
panel.
Tools
ESD wrist strap
Phillips #0 screwdriver
2010-11-18
LED Cinema Display (27-inch) Take Apart LCD Ground Cable 73
Removal
1
Remove Phillips #0
screw:
(1) 922-9724
Remove cable from

LCD panel.
2010-11-18
LED Cinema Display (27-inch) Take Apart LCD Ground Cable 74
Camera
First Steps
Remove:
Glass Panel
LCD Panel
Important: The camera
assembly contains an
ambient light sensor.
When replacing camera,
use the EEPROM Reset
Tool to reset the ambient
light sensors calibration
factor.
Tools
ESD wrist strap
Black stick
2010-11-18
LED Cinema Display (27-inch) Take Apart Camera 75
Removal
(2) 922-9723
2 Lift camera out of rear

housing.
3 Disconnect cable from

camera.
Reassembly Note:
Thermal paste is required
between camera and rear
housing.
Use a black stick to
remove thermal paste
from old camera and
reapply to new camera
(areas circled).
Note: A syringe of
thermal paste is available
as needed, Apple part#
922- 9625, good for 5
applications.
2010-11-18
EEPROM Reset Tool

After replacing the camera in an LED Cinema Display (27-inch), run the EEPROM Reset Tool to reset
the Ambient Light Sensor (ALS) calibration factor. This tool should only be run when the camera
has been replaced.
1. Download the EEPROM Reset Tool from Service Source, by navigating the Product Browser to
2. Launch the EEPROM Reset Tool on a host computer that is connected to the LED Cinema
Display (27-inch) under test. The following window will appear:
3. Select the Reset EEPROM button. A dialogue box will ask if the camera has been replaced.
Note: The EEPROM should only be reset after the camera has been replaced. If the camera has
not been replaced, choose No and do not reset the EEPROM.
2010-11-18
4. If the camera has been replaced, choose Yes. The Ambient Light Sensor (ALS) EEPROM
calibration factor will be reset and the following message will appear:
6. Select the Compare EEPROM default button. The response should be:
2010-11-18
Camera Cable
First Steps
Remove:
Glass Panel
LCD Panel
Camera
Removal
1 Note cable routing
through black plastic
guides in rear housing,
and tape securing
camera cable to rear
housing.

camera and from logic
board.
Reassembly Note:
For easier access to
reconnect cables, unscrew
and flip over logic board.
2010-11-18
LED Cinema Display (27-inch) Take Apart Camera Cable 79
Power Supply
First Steps
Remove:
Glass Panel
LCD Panel
Warning: HIGH VOLTAGE:

Use extreme caution
when working around
the power supply, which
contains a high-voltage
capacitor that may remain
charged for several
minutes even when unit is
unplugged. Never touch
leads on top side of power
supply, especially those
near warning sign.
Tools
ESD wrist strap
2010-11-18
LED Cinema Display (27-inch) Take Apart Power Supply 80
Removal
(2) 922-9348, long,
at left
(2) 922-8685, short,

machine, at right
2 Disconnect 2 cables
below power supply.
3 Lift up power
supply, flip over and
disconnect DC power
cable.
2010-11-18
LED Cinema Display (27-inch) Take Apart Power Supply 81
DC Power Cable
First Steps
Remove:
Glass Panel
LCD Panel
Power Supply
Logic Board
Tools
ESD wrist strap
2010-11-18
LED Cinema Display (27-inch) Take Apart DC Power Cable 82
Removal
1
Remove H tape
securing cable to
pressure wall above
power supply.
Lift cable out of rear

housing.
Reassembly Note:
Cable routes through long
flat black plastic guide in
rear housing.
2010-11-18
LED Cinema Display (27-inch) Take Apart DC Power Cable 83
Fan
First Steps
Remove:
Glass Panel
LCD Panel
Tools
ESD wrist strap
2010-11-18
LED Cinema Display (27-inch) Take Apart Fan 84
Removal
(3) 922-9722
2 Observe cable routing

through black plastic
guides in rear housing.
3 Disconnect 2 cables
from logic board:
fan cable (4-pin)
sensor cable (3-pin)
Reassembly Note:
2010-11-18
4 Remove ambient
temp sensor cable
from fan, preserving
black tape for reuse.
Reassembly Note:
Ambient temp sensor
must extend exactly 1cm
from plastic retaining ring
on fan so that it will sit the
proper distance from rear
housing when installed.
Incorrect sensor
placement can lead to
false temperature readings
and unusual fan behavior.
Reassembly Note:
Ensure fan fits securely
into foam on rear housing
for a snug fit. Air leaks in
pressure wall can lead to
temperature and/or noise
issues.
2010-11-18
Ambient Temp Sensor Cable
First Steps
Remove:
Glass Panel
LCD Panel
Fan
Removal
1 Remove ambient
temp sensor cable
from fan, preserving
black tape for reuse.
Reassembly Note:
Ambient temp sensor
must extend exactly 1cm
from plastic retaining ring
on fan so that it will sit the
proper distance from rear
housing when installed.
Incorrect sensor
placement can lead to
false temperature readings
and unusual fan behavior.
2010-11-18
LED Cinema Display (27-inch) Take Apart Ambient Temp Sensor Cable 87
Logic Board
First Steps
Remove:
Glass Panel
LCD Panel
Warning: HIGH VOLTAGE:

Use extreme caution
when working around
the logic board if unit is
plugged in.
Important: When
replacing the LCD Panel,
use the EDID Reset Tool.
Tools
ESD wrist strap
2010-11-18
LED Cinema Display (27-inch) Take Apart Logic Board 88
Removal
(5) 922-9348
(top left screw was

removed with LCD
ground cable)
2 Disconnect USB uplink

cable (part of all-inone cable) from right
side of logic board
Reassembly Note:
Make sure USB uplink
cable rests against foam
gasket on top left side
of right speaker, to avoid
vibration noise.
2010-11-18
3 Flip logic board over

and disconnect
remaining cables.
Note: See next page for
a map of logic board
connectors.
Reassembly Notes:
Connect 8 cables with
reverse side of MLB
facing you, then flip
board into regular
position and connect
USB uplink cable.
Avoid trapping
DisplayPort cable
underneath other
cables to left of logic
board. DisplayPort
cable needs slack
in order to be
reconnected to LCD.
For proper USB port
alignment, connect
two USB cables
through port openings
as you replace logic
board and until board
is securely fastened.
2010-11-18
Logic Board
Connectors
1. DC power
2. LCD function
3. fan (4-pin)
4. ambient temp sensor
(3-pin)
5. camera (7-pin)
6. microphone (3-pin;
translucent white)
7. subwoofer (2-pin)
8. left speaker (5-pin)
9. right speaker (4-pin)
10. USB uplink (metal; part
of all-in-one cable)
11. LED backlight driver
(part of LCD panel)
2010-11-18
EDID Reset Tool

After replacing the LCD panel or the logic board in an LED Cinema Display (27-inch), run the EDID
Reset Tool to reset the Extended Display Identification Data (EDID). If this tool is not used when the
LCD panel and/or logic board are replaced, software features such as the brightness control may
not be available.
1. Download the EDID Reset Tool from Service Source, by navigating the Product Browser to
2. Launch the EDID Reset Tool on a host computer that is connected to the LED Cinema Display
(27-inch) under test. The following window will appear:
3. Select the Reset EDID button. The Extended Display Identification Data in the logic board will
be reset and the following message will appear:
5. Verify that System Preferences: Displays has a Brightness slider control present.
2010-11-18
Left Speaker
First Steps
Remove:
Glass Panel
LCD Panel
Tools
ESD wrist strap
2010-11-18
LED Cinema Display (27-inch) Take Apart Left Speaker 93
Removal
1
Remove T10 screws:

(2) 922-9236
Note cable routing

and tape placement
along rear housing.
Disconnect 5-pin
speaker cable from
logic board.
Remove speaker from

rear housing.
Reassembly Note:
Insert tab into guide in
rear housing.
Reassembly Note:
2010-11-18
LED Cinema Display (27-inch) Take Apart Left Speaker 94
Right Speaker
First Steps
Remove:
Glass Panel
LCD Panel
Logic Board
Tools
ESD wrist strap
2010-11-18
LED Cinema Display (27-inch) Take Apart Right Speaker 95
Removal
1
Remove T10 screws:

(2) 922-9236
Note cable routing

and tape on rear
housing.
Remove speaker from

rear housing.
Reassembly Notes:
Insert tab into guide in
rear housing.
Make sure USB uplink
cable rests against
foam gasket on top
left of speaker, to avoid
vibration noise.
2010-11-18
LED Cinema Display (27-inch) Take Apart Right Speaker 96
Subwoofer
First Steps
Remove:
Glass Panel
LCD Panel
Tools
ESD wrist strap
2010-11-18
LED Cinema Display (27-inch) Take Apart Subwoofer 97
Removal
(4) 922-9722
2 Disconnect 2-pin
subwoofer cable from
logic board
Reassembly Note:
3 Remove subwoofer
from rear housing.
2010-11-18
LED Cinema Display (27-inch) Take Apart Subwoofer 98
All-in-One Cable
First Steps
Remove:
Glass Panel
LCD Panel
Logic Board
Subwoofer
Tools
ESD wrist strap
2010-11-18
LED Cinema Display (27-inch) Take Apart All-in-One Cable 99
Removal
(1) 922-8685, machine,
top left (also secures
gasket and AC inlet)
(2) 922-9351
Loosen 2 other T10

screws on AC inlet.
2 Remove round metal

bracket.
Reassembly Note:
Bracket tucks underneath
metal tab of AC inlet.
3 Note cable routing and

tape securing the USB
uplink, DisplayPort,
and power cables
inside rear housing.
4 Peel back tape

securing cables to rear
housing, and H tape
securing power cable
to pressure wall.
5 Loosen ferrite beads

from rear housing.
2010-11-18

power supply.
7 Pull all-in-one cable

through opening in
rear housing, feeding
three cable ends
through opening one
at a time.
2010-11-18
Mechanism
First Steps
Remove:
Glass Panel
LCD Panel
Subwoofer
Stand
Tools
ESD wrist strap
2010-11-18
LED Cinema Display (27-inch) Take Apart Mechanism 102
Removal
(6) 922-9349, long
(2) 922-9353, short,

with black circle
gaskets on the head
2 Peel back EMI mesh

tape strips (was under
screws) and wide black
EMI tape.
3 Remove mechanism
from rear housing.
Note: Strong adhesive,
may require some
force.
2010-11-18
Replacement Note:
If installing a new
mechanism, transfer serial
number sticker to new
part.
2010-11-18
Rear Housing
First Steps
Remove:
Glass Panel
LCD Panel
Camera
Camera Cable
Power Supply
Logic Board
DC Power Cable
Fan
Left Speaker
Right Speaker
Subwoofer
All-In-One Cable
Stand
Mechanism
With all other modules removed, rear housing is the remaining assembly.
A new rear housing includes the following parts, which are not available separately:
microphone cable
AC inlet
A new rear housing also includes:
new H tape for DC power cable
new H tape for pressure wall below power supply and subwoofer
new wide black EMI tape for mechanism
new aluminum foil tape for camera cable
2010-11-18
LED Cinema Display (27-inch) Take Apart Rear Housing 105
Camera Thermal
Paste
Transfer camera from
old rear housing to new
rear housing and reuse
thermal paste from old
rear housing.
Use a black stick to
remove and reapply
thermal paste to camera
(areas circled).
Note: A syringe of
thermal paste is available
as needed, Apple part#
922- 9625, good for 5
applications.
2010-11-18
LED Cinema Display (27-inch) Take Apart Rear Housing 106
Additional Procedures
Retrieving Mechanism
Overview
Without a stand or VESA
mount installed, the
mechanism can retract
inside the unit if an access
card trips the latch that
locks the mechanism.
In the rare event that
retrieving the mechanism
is necessary, follow this
procedure.
Note: You may notice
small differences in
appearance between the
images in this procedure
and the computer you are
servicing. Although the
appearance may differ, the
steps and sequence are
the same unless noted.
Tools
Access card
Retrieval tool
Scissors to cut access
card in half
2010-11-18
LED Cinema Display (27-inch) Additional Procedures Retrieving Mechanism 108
Removal
1 Place unit face down
on a clean, soft surface.
2 Peer into stand slot

to see recessed latch.
Latch is a shiny metal
spring clip located
above mechanism that
is almost as wide as
stand slot.
3 Cut access card in half

vertically, into two
equal halves.
4 Insert half of access

card into one end of
stand slot and push
latch away to get a
sense of how latch
moves.
2010-11-18
5 Notice shape of
retrieval tool. When
inserting retrieval tool,
make sure curved end
of tool is down, as
shown.
6 The small hole on

end of retrieval tool
will hook onto pin on
recessed mechanism.
7 Hold access card so

latch is pushed as far
as possible.
8 Align retrieval
tool over pin on
mechanism.
9 Have an assistant hold

unit down firmly as
you simultaneously
push latch away
and pull mechanism
towards you.
Note: There is a lot of
tension on mechanism
and it will take a lot of
force to pull it up.
2010-11-18
10 When you can pull up

mechanism and see it
emerge through slot,
maintain pull force on
retrieval tool, but
remove access card.
11 Pull up mechanism
until it clicks or locks
into place.
12 Mechanism is now
ready to accept
installation of stand or
VESA mount.
2010-11-18
Views
Exploded View
Glass Panel
922-9344
LCD Panel, 27
661-5542
Fan
922-9358
Cable, Ambient Temp Sensor
922-9357 (not shown)
Cable, DC Power
922-9354
Power Supply, 250W
661-5543
Left Speaker
922-9359
Mechanism
922-9346
(not shown)
Cable, LCD Function
922-9355
Cable, LCD Ground
922-9712
Cable, LCD Temp Sensor
922-9718
Camera
922-9363
Cable, Camera
922-9356
Logic Board
661-5544
Right Speaker
922-9360
Subwoofer
922-9361
Bracket, All-In-One Cable
922-9721
Cable, All-In-One
922-9362
Gasket, EMI, AC Inlet
922-9730 (not shown)
Rear Housing
922-9347
Stand
922-9345
2010-11-18
LED Cinema Display (27-inch) Views Exploded View 113
Screw Chart
922-8685
T10, machine
922-8749
T10, machine
922-9236
T10, shoulder
Power Supply (2);

All-in-One Cable Bracket (1)
Stand (8)
Left Speaker (2);

Right Speaker (2)
922-9348
T10
922-9349
T10
922-9351
T10
LCD (12); Power Supply (2);

Logic Board (6); AC Inlet (2)
Mechanism (6)
All-in-One Cable Bracket (2)
922-9353
T10, with foam gasket
922-9722
T10, shoulder
922-9723
T10, shoulder
Mechanism (2)
Fan (3); Subwoofer (4)
Camera (2)
922-9724
Phillips #0
LCD Ground Cable (1)
2010-11-18
LED Cinema Display (27-inch) Views Screw Chart 114
Internal Views
Photo of Components below LCD
2010-11-18
LED Cinema Display (27-inch) Views Internal Views 115
External Views
Front View
2010-11-18
LED Cinema Display (27-inch) Views External Views 116
Rear View
The stand is removable in
order to allow the use of a
VESA mount.
I/O Ports
The 3-port USB 2.0 hub
can power three ports at
1.1A each, or up to two
ports at 1.5A each.
All-In-One Cable
Includes (left to right):
USB, Mini DisplayPort, and
MagSafe power.
2010-11-18
LED Cinema Display (27-inch) Views External Views 117

Apple 27 LED Display Manual Service

Uploaded by

Copyright:

Available Formats

Apple 27 LED Display Manual Service

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Apple 27 LED Display Manual Service

Uploaded by

Copyright:

Available Formats

What are the main components of the LED Cinema Display?

What are the main components of the LED Cinema Display?

How do you retrieve the mechanism if it gets stuck inside?

How do you retrieve the mechanism if it gets stuck inside?

Apple Technician Guide

LED Cinema Display (27-inch)

LED Cinema Display (27-inch)

Cleaning & Handling Glass Panel 49

LCD Function Cable 69

LCD Ground Cable 73

Ambient Temp Sensor Cable 87

External Views 116

Apple Technician Guide

About This Guide

2010 Apple Inc. All rights reserved.

Introduced 24 September 2010

LED Cinema Display (27-inch) Updates 7

Apple Technician Guide

2010 Apple Inc. All rights reserved.

LED Cinema Display (27-inch) Basics Overview 9

LED Cinema Display (27-inch) Basics Safety Precautions 10

Serial Number Location

Serial Number on Mechanism

LED Cinema Display (27-inch) Basics Serial Number Location 11

Apple Technician Guide

2010 Apple Inc. All rights reserved.

Update System Software & Firmware

Check Audio Features of Connected Computer

LED Cinema Display (27-inch) Troubleshooting General Troubleshooting 13

USB (from computer)

Exhaust Temp sensor

USB ports (to

LED Cinema Display (27-inch) Troubleshooting General Troubleshooting 14

LED Cinema Display (27-inch) Troubleshooting General Troubleshooting 15

Test Points Diagram

Never touch the leads on bottom and left

Test Points for DC Power Presence

Touch the red probe to the

USB power and

LED Cinema Display (27-inch) Troubleshooting General Troubleshooting 16

Startup and Power Issues

Dead Unit / No Power

1. Verify power cord and AC wall outlet.

1. Connect display to a knowngood supported computer and

Power is present on the

2. Unplug and replug Mini

LCD panel is powered and

3. Remove glass and LCD panel,

24.5 V DC and 12.0 V DC

Either 24.5 V DC or 12.0 V

4. Verify that a 3.1-3.5 V DC

3.3 V DC present on logic

No 3.3 V DC power at logic

5. Verify that a 4.8-5.5 V DC

All DC voltages present on

No 5.1 V DC present at logic

6. Verify all connections between

If connections are secure and

Reseat connectors and retest.