Biswajit Das: Quality Coach
Biswajit Das: Quality Coach
Biswajit Das: Quality Coach
SUMMARY
I have close to 2.5 years of experience in financial operations. I am currently handling Transfer Agency (Mutual funds
dividend distribution process) for client State Street through Syntel Services Private Ltd.
Domain expert and process trainer for Dividend distribution process overseeing the distribution life-cycle and also
experienced in query resolving, procedure setup and error reduction initiatives.
I have hands-on experience processing and team handling of dealing team which looks into processing the transaction
requests of client.
I was part of Business Excellence team for Base lining Project. A JV-wide initiative for resource requirement
calculation and optimal allocation. I also collaborated to create process optimizing add-ons with inputs from
processing and management.
I am able and experienced defining process, map risk and running mitigation initiatives, build and maintain
relationships with clients.
WORK HISTORY
Responsible for life-cycle for dividend distribution as per management companys‘ specification.
Team is responsible for distribution of dividends as reinvested units or, cash based on account preference under
scope and reconcilation after distribution cycle.
Coordinate a team of 4 staff, distributing work and training them. Resolving queries raised from stakeholders and
keep over-sight up-to-date on daily basis.
Quality check processing and also, release manual payments. Take daily\ weekly hurdles for work related queries
and others.
Responsible for quality, error reporting and setting up checks.
Joined as a Senior Associate from Syntel’s MBA Campus Recruitment Drive - Operational Leadership Program
(OLP).
Project undertaken – Risk, error mapping and mitigation across the vertical focussing on dealing teams processing
transactions and teams with client facing BAU with cut-offs.
Worked with Syntel management on projects like baselining and resource management.
Processing transaction requests from 15 management companies with 4 eye checking required transactions
requests.
Acting as team lead’s support, responsible for error reporting and connecting with onshore team for settlement
and closing of incidents.
Training new joinees on beginner-level Microsoft Office skills. Running weekly Microsoft Excel refresher via
email.
CERTIFICATIONS
Awarded with “Entrepreneur” (Value Awards) for displaying entrepreneurial skills in Q2 2016.
Winner Intra Vertical soft skill contest culminating with 5 minute play enactment in November-16.
Ideator and part of first team to take part in Syntel Hackathon from Transfer Agency vertical.
EDUCATION
Responsible for public relation and marketing for Baja SAE team.
Member content team for Founder’s cup, University Oratorical Contest.
Early stage content manager for DIYguru.org
Secured Top 10 finish in Bhubaneshwar round for TATA crucible - campus edition.
Represented Rotaract club of Bhubaneswar Capital at regional event held in Puri, Odisha
PERSONAL DETAILS
I hereby declare that the information that I have furnished is authentic, and true to the best
of my knowledge.