Powerware 9355 UPS 10/15 kVA User's Guide
Powerware 9355 UPS 10/15 kVA User's Guide
Powerware 9355 UPS 10/15 kVA User's Guide
10/15 kVA
User’s Guide
Class A EMC Statements
FCC Part 15
NOTE This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
ICES-003
This Class A Interference Causing Equipment meets all requirements of the Canadian Interference Causing
Equipment Regulations ICES-003.
Cet appareil numérique de la classe A respecte toutes les exigences du Reglement sur le matériel brouilleur du
Canada.
IEC 62040-2
Some configurations are classified under IEC 62040-2 as “Class-A UPS for Unrestricted Sales Distribution.” For
these configurations, the following applies:
WARNING This is a Class A-UPS Product. In a domestic environment, this product may cause radio interference, in
which case, the user may be required to take additional measures.
Powerware, ABM, and Powerware Hot Sync are registered trademarks and X-Slot, ConnectUPS, and LanSafe are
trademarks of Eaton Power Quality Corporation.
Greenlee is a registered trademark of Greenlee Textron. Modbus is a registered trademark of Modicon.
ECopyright 2005 Eaton Corporation, Raleigh, NC, USA. All rights reserved. No part of this document may be
reproduced in any way without the express written approval of Eaton Corporation.
Requesting a Declaration of Conformity
Units that are labeled with a CE mark comply with the following harmonized standards and EU directives:
S Harmonized Standards: IEC 62040-1-1 and IEC 62040-2; IEC 60950 Third Edition
S EU Directives:
73/23/EEC, Council Directive on equipment designed for use within certain
voltage limits
93/68/EEC, Amending Directive 73/23/EEC
89/336/EEC, Council Directive relating to electromagnetic compatibility
92/31/EEC, Amending Directive 89/336/EEC relating to EMC
The EC Declaration of Conformity is available upon request for products with a CE mark. For copies of the EC
Declaration of Conformity, contact:
Eaton Power Quality Oy
Koskelontie 13
FIN-02920 Espoo
Finland
Phone: +358-9-452 661
Fax: +358-9-452 665 68
Special Symbols
The following are examples of symbols used on the UPS or accessories to alert you to important
information:
RISK OF ELECTRIC SHOCK - Indicates that a risk of electric shock is present and the
associated warning should be observed.
This symbol indicates that you should not discard the UPS or the UPS batteries
in the trash. This product contains sealed, lead-acid batteries and must be
disposed of properly. For more information, contact your local recycling/reuse or
hazardous waste center.
This symbol indicates that you should not discard waste electrical or electronic
equipment (WEEE) in the trash. For proper disposal, contact your local
recycling/reuse or hazardous waste center.
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2 Safety Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3 UPS Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Inspecting the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Floor Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unloading the Cabinet(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Three-High Cabinets or Two-High EBMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Two-High UPS Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Selecting an Installation Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4 UPS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
5 Wall-Mounted Bypass Switch Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
6 Stabilizing the Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
7 Extended Battery Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
8 Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing Communication Options and Control Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Communication Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
DB-9 Communication Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
X-Slot Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Remote Monitor Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Industrial Relay Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Powerware LanSafe Power Management Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Control Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Remote Emergency Power-off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Relay Output Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Programmable Signal Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
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TABLE OF CONTENTS
9 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Initial Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
UPS Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Normal Mode Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Starting the UPS on Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Internal Bypass Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
UPS Maintenance Bypass Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Wall-Mounted Maintenance Bypass Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Configuring the UPS for EBMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
UPS Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
10 UPS Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
UPS and Battery Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Storing the UPS and Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
When to Replace Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Recycling the Used Battery or UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using the UPS Maintenance Bypass Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Using the Wall-Mounted Bypass Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
11 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
12 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Typical Alarms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Silencing the Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
13 Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
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Chapter 1 Introduction
Figure 1. The Powerware 9355 UPS and EBM (3-High Cabinets Shown)
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INTRODUCTION
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INTRODUCTION
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INTRODUCTION
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Chapter 2 Safety Warnings
DANGER
This UPS contains LETHAL VOLTAGES. All repairs and service should be performed by
AUTHORIZED SERVICE PERSONNEL ONLY. There are NO USER SERVICEABLE PARTS
inside the UPS.
WARNING
S This UPS contains its own energy source (batteries). The UPS output may carry live
voltage even when the UPS is not connected to an AC supply.
S To reduce the risk of fire or electric shock, install this UPS in a temperature and humidity
controlled, indoor environment, free of conductive contaminants. Ambient temperature
must not exceed 40°C (104°F). Do not operate near water or excessive humidity (95%
maximum).
S To reduce the risk of fire, connect only to a circuit provided with 100 amperes maximum
branch circuit overcurrent protection in accordance with the National Electrical Code,
ANSI/NFPA 70.
S Output overcurrent protection and disconnect switch must be provided by others.
CAUTION
S Batteries can present a risk of electrical shock or burn from high short circuit current.
Observe proper precautions. Servicing should be performed by qualified service
personnel knowledgeable of batteries and required precautions. Keep unauthorized
personnel away from batteries.
S Proper disposal of batteries is required. Refer to your local codes for disposal
requirements.
S Never dispose of batteries in a fire. Batteries may explode when exposed to flame.
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SAFETY WARNINGS
Consignes de Sécurité
CONSIGNES DE SÉCURITÉ IMPORTANTES
CONSERVER CES INSTRUCTIONS
CE MANUEL CONTIENT DES CONSIGNES DE SÉCURITÉ
IMPORTANTES
DANGER!
Cet onduleur contient des TENSIONS MORTELLES. Toute opération d’entretien et de
réparation doit être EXCLUSIVEMENT CONFIÉE A UN PERSONNEL QUALIFIÉ AGRÉÉ.
AUCUNE PIÈCE RÉPARABLE PAR L’UTILISATEUR ne se trouve dans l’onduleur.
WARNING
S Cet onduleur renferme sa propre source d’énergie (batteries). Les prises de sortie
peuvent être sous tension même lorsque l’onduleur n’est pas branché sur le secteur.
S Pour réduire les risques d’incendie et de décharge électrique, installer l’onduleur
uniquement à l’intérieur, dans un lieu dépourvu de matériaux conducteurs, où la
température et l’humidité ambiantes sont contrôlées. La température ambiante ne doit
pas dépasser 40 °C. Ne pas utiliser à proximité d’eau ou dans une atmosphère
excessivement humide (95 % maximum).
S La protection contre une surintensité pour le(s) circuit(s) de sortie de courant alternatif
doit être fournie par un autre fournisseur.
S Les interrupteurs de déconnexion convenables pour le(s) circuit(s) de sortie de courant
alternatif doivent être fournie par un autre fournisseur.
ATTENTION!
S Les batteries peuvent présenter un risque de décharge électrique ou de brûlure par des
courts-circuits de haute intensité. Prendre les précautions nécessaires.
S Une mise au rebut réglementaire des batteries est obligatoire. Consulter les règlements
en vigueur dans votre localité.
S Ne jamais jeter les batteries au feu. L’exposition aux flammes risque de les faire
exploser.
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SAFETY WARNINGS
Advertencias de Seguridad
INSTRUCCIONES DE SEGURIDAD IMPORTANTES
GUARDE ESTAS INSTRUCCIONES
ESTE MANUAL CONTIENE INSTRUCCIONES DE SEGURIDAD
IMPORTANTES
PELIGRO
Este SIE contiene VOLTAJES MORTALES. Todas las reparaciones y el servicio técnico deben
ser efectuados SOLAMENTE POR PERSONAL DE SERVICIO TÉCNICO AUTORIZADO. No hay
NINGUNA PARTE QUE EL USUARIO PUEDA REPARAR dentro del SIE.
WARNING
S Este SIE contiene su propia fuente de energía (las baterías). Los receptáculos de salida
pueden transmitir corriente eléctrica aun cuando el SIE no esté conectado a un
suministro de corriente alterna (c.a.).
S Para reducir el riesgo de incendio o de choque eléctrico, instale este SIE en un lugar
cubierto, con temperatura y humedad controladas, libre de contaminantes conductores.
La temperatura ambiente no debe exceder los 40°C. No trabaje cerca del agua o con
humedad excesiva (95% máximo).
S La protección contra exceso de corriente para el/los circuito(s) de CA de salida será
suministrada por terceros.
S Los interruptores de desconexión debidamente clasificados para el/los circuito(s) de CA
de salida serán suministrados por terceros.
PRECAUCIÓN
S Las baterías pueden presentar un riesgo de descargas eléctricas o de quemaduras
debido a la alta corriente de cortocircuito. Preste atención a las instrucciones
correspondientes.
S Es necesario desechar las baterías de un modo adecuado. Consulte las normas locales
para conocer los requisitos pertinentes.
S Nunca deseche las baterías en el fuego. Las baterías pueden explotar si se las expone a
la llama.
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SAFETY WARNINGS
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Chapter 3 UPS Setup
NOTE Check the battery recharge date on the packaging label. If the date has expired and
the batteries were never recharged, do not use the UPS. Contact your service representative.
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UPS SETUP
Floor Loading
When planning the installation, consider the UPS weight for floor
loading. The strength of the installation surface must be adequate for
point and distributed loadings. The approximate weights are shown in
the following table.
Clearances
The following clearances are recommended for the Powerware 9355
UPS:
From Back of Cabinet 6” (15.2 cm) without PDM installed; with PDM installed,
clearance determined by customer-supplied mating plug
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UPS SETUP
S 15 mm wrench or socket
S 7 mm nut driver or socket
CAUTION
The UPS and EBM are heavy (see page 10). Unloading the cabinets requires at least two
people to safely remove the cabinets from the pallet.
1. Remove the two M10 bolts securing the stabilizing bracket to the
pallet (see Figure 2).
M10 Bolts
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UPS SETUP
NOTE Be sure to retain the stabilizing bracket and hardware for later re-assembly onto the
cabinet.
3. Remove the front cover from the bottom cabinet to access the
front shipping bracket.
Press and release the handle latch at the bottom of the cover and
then lift the cover up and off the cabinet.
4. Remove the three M10 bolts securing the rear shipping pad to the
pallet and remove the shipping pad.
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UPS SETUP
NOTE Hold the back of the cabinet so that the bolts can be removed easily without the
cabinet rolling backward.
5. Remove the two M10 bolts securing the front shipping bracket and
remove the bracket.
Front Shipping
Bracket
M10 Bolts
Stabilizing Bracket
M10 Bolts
M4 Screws
Shipping Pad
Hang the top edge of the cover on the cabinet first, then lower the
bottom edge and snap into place.
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UPS SETUP
NOTE Be sure to support the front and back of the cabinet when rolling it off the pallet to
prevent tipping.
7. Slowly roll the cabinet toward the rear of the pallet. Once the pallet
tilts, continue rolling the cabinet down the pallet until the cabinet
touches the floor (see Figure 4).
If needed, adjust the leveling feet so that the cabinet will roll.
8. With the cabinet supported, slowly pull the pallet away from the
cabinet (see Figure 5).
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UPS SETUP
1. Remove the M10 bolt securing the vertical bracket to the pallet (see
Figure 6).
M4 Screws
M10 Bolt
M4 Screws
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UPS SETUP
5. Remove the front cover from the bottom cabinet to access the
front shipping bracket.
Press and release the handle latch at the bottom of the cover and
then lift the cover up and off the cabinet.
6. Remove the three M10 bolts securing the rear shipping pad to the
pallet and remove the shipping pad (see Figure 8).
NOTE Hold the back of the cabinet so that the bolts can be removed easily without the
cabinet rolling backward.
7. Remove the two M10 bolts securing the front shipping bracket and
remove the bracket.
Front Shipping
Bracket
M10 Bolts
M10 Bolts
Shipping Pad
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UPS SETUP
Hang the top edge of the cover on the cabinet first, then lower the
bottom edge and snap into place.
NOTE Be sure to support the front and back of the cabinet when rolling it off the pallet to
prevent tipping.
9. Slowly roll the cabinet toward the rear of the pallet. Once the pallet
tilts, continue rolling the cabinet down the pallet until the cabinet
touches the floor (see Figure 9).
If needed, adjust the leveling feet so that the cabinet will roll.
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UPS SETUP
10. With the cabinet supported, slowly pull the pallet away from the
cabinet (see Figure 10).
UPS with an optional input isolation transformer Chapter 4, “UPS Installation” on page 19
UPS with an optional wall-mounted bypass switch Chapter 5, “Wall-Mounted Bypass Switch Installation” on page 29
Parallel UPS configuration Refer to the Powerware 9355 Parallel UPS (10/15 kVA) User’s
Guide.
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Chapter 4 UPS Installation
WARNING
Only qualified service personnel (such as a licensed electrician) should perform the UPS
installation and initial startup. Risk of electrical shock.
3. Switch off utility power to the distribution point where the UPS will
be connected. Be absolutely sure there is no power.
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UPS INSTALLATION
5. Verify that the UPS battery circuit breaker is in the OFF position
(see Figure 11).
UPS Wiring
Access Cover
7. Remove the UPS wiring access cover and one of the conduit
landing plates and retain (see Figure 11).
8. Punch two holes in the conduit landing plate for the input and
output conduit using a Greenlee® punch or similar device.
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UPS INSTALLATION
10. Verify that the input circuit breaker is in the OFF position (see
Figure 12).
11. Remove the input isolation transformer wiring access cover and
retain.
Input Isolation
Transformer
Wiring Access Cover
12. Hardwire the input, output, and ground terminations for the UPS or
input isolation transformer. See Table 1 for wiring specifications.
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UPS INSTALLATION
NOTE Input neutral must be wired for proper operation. Failure to connect an input neutral
will void the warranty.
NOTE The Powerware 9355 UPS is a single-feed UPS only.
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UPS INSTALLATION
Ground
L1 L2 L3 N L1 L2 L3 N N
INPUT OUPUT
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UPS INSTALLATION
13. For UPS only installations, replace the UPS wiring access cover and
conduit landing plate.
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UPS INSTALLATION
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UPS INSTALLATION
*
*
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UPS INSTALLATION
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UPS INSTALLATION
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Chapter 5 Wall-Mounted Bypass Switch Installation
NOTE The input isolation transformer cannot be used with the wall-mounted bypass
switch.
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WALL-MOUNTED BYPASS SWITCH INSTALLATION
WARNING
Only qualified service personnel (such as a licensed electrician) should perform the UPS
installation and initial startup. Risk of electrical shock.
3. Switch off utility power to the distribution point where the bypass
cabinet and UPS will be connected. Be absolutely sure there is no
power.
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WALL-MOUNTED BYPASS SWITCH INSTALLATION
Internal
Cover
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WALL-MOUNTED BYPASS SWITCH INSTALLATION
7. Punch holes for the conduit (AC input, UPS output, load connection,
and maintenance bypass contact wires) using a Greenlee punch or
similar device.
8. Verify that the bypass breaker is in the OFF position (see Figure 20).
9. Mount the bypass cabinet to the wall and install the conduit.
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WALL-MOUNTED BYPASS SWITCH INSTALLATION
10. Verify that the UPS battery circuit breaker is in the OFF position
(see Figure 21).
11. Remove the UPS wiring access cover and one of the conduit
landing plates and retain.
12. Punch two holes in the conduit landing plate for the input and
output conduit using a Greenlee punch or similar device.
UPS Wiring
Access Cover
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WALL-MOUNTED BYPASS SWITCH INSTALLATION
NOTE Input neutral must be wired for proper operation. Failure to connect an input neutral
will void the warranty.
NOTE The Powerware 9355 UPS is a single-feed UPS only.
208 Output
p 8 AWG 10 AWG
120 lb in
1 00” conduit
1.00” d i (1)
220 8 AWG 10 AWG (13.5 Nm)
15 kVA Wire Input Circuit L1, L2, L3, N Ground Tightening Conduit Size2, 3
Input Voltage Function Breaker Size Wire Size1 Wire Size1 Torque (Number of Conduits)
208 Input
p 60A 4 AWG 10 AWG 1.25” conduit (1)
120 lb in
220 60A 4 AWG 10 AWG (13.5 Nm) 1.25” conduit (1)
208 Output
p 6 AWG 10 AWG
120 lb in
1 00” conduit
1.00” d i (1)
220 6 AWG 10 AWG (13.5 Nm)
1 Use only 90°C-rated copper wire. Minimum wire size is based on 120/208 full load ratings applied to NEC Code
Table 310-16. Code may require a larger AWG size than shown in this table because of temperature, number of
conductors in the conduit, or long service runs. Follow local requirements.
2 Per NEC article 300-20(a), all three-phase conductors must be run in the same conduit. Neutral and ground must be
run in the same conduit as the phase conductors.
3 Conduit is sized to accommodate one neutral conductor the same size as the phase conductor and one #8 AWG
ground conductor. If two neutral conductors or an oversized neutral conductor are to be installed, check the size of the
conduit needed to accommodate the extra wire or size and use that conduit size in place of the conduit size listed.
Conduit sizes were chosen from NEC Table C1, type letters RHH, RHW, RHW-2, TW, THW, THHW, THW-2.
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WALL-MOUNTED BYPASS SWITCH INSTALLATION
Maintenance
Bypass
Contacts
TB2
Ground
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WALL-MOUNTED BYPASS SWITCH INSTALLATION
14. Hardwire the output terminations from the UPS to the bypass
cabinet (see Figure 23).
Ground
Neutral
Line 1
Line 2
Line 3
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WALL-MOUNTED BYPASS SWITCH INSTALLATION
15. Hardwire the load to the bypass cabinet (see Figure 24).
16. Route the maintenance bypass wires through the conduit to the
UPS terminal block (see Figure 22 on page 35).
Connect the black and the red wire to TB2 on the UPS. Cap the
blue wire.
NOTE The maintenance bypass contacts are normally-open. To ensure proper bypass
operation, DO NOT use the blue wire (it is normally-closed).
17. Replace the UPS wiring access cover and conduit landing plate.
Maintenance Bypass
Wiring to UPS TB2
Ground Neutral
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WALL-MOUNTED BYPASS SWITCH INSTALLATION
18. Wire the AC input to the bypass breaker (see Figure 25).
Line 2
Line 3
Line 1
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WALL-MOUNTED BYPASS SWITCH INSTALLATION
Red Wire
(open when breaker is open)
Black Wire
225A Breaker (common)
Auxiliary Contacts
Blue Wire
225A (closed when breaker is open)
Bypass Input
80A (4X) LOAD
From UPS 1 Output
Not Used
Not Used
Not Used
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WALL-MOUNTED BYPASS SWITCH INSTALLATION
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Chapter 6 Stabilizing the Cabinet
NOTE For seismic installations, you MUST order and install a Powerware 9355 UPS
seismic kit; do not use the following instructions.
NOTE For non-seismic installations, you MUST install the stabilizing bracket on all 3-high
cabinets. The stabilizing bracket is optional for 2-high cabinets.
2. Attach the stabilizing bracket to the bottom of the cabinet rear panel
using the retained hardware from the shipping pallet according to
the cabinet configuration:
NOTE No more than three cabinets can be attached together. For four cabinets, use two of
the two-cabinet installations. For five cabinets, use one three-cabinet and one two-cabinet
installation.
3. Use the holes and slots in the bottom of the bracket to attach the
cabinet to the flooring if desired.
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STABILIZING THE CABINET
M4 Screws
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STABILIZING THE CABINET
M4 Screws
M4 Screws
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STABILIZING THE CABINET
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Chapter 7 Extended Battery Module Installation
2. Verify that all battery circuit breakers are in the OFF position (see
Figure 32).
3. Remove the two ground straps from the EBM rear panel.
4. Install one ground strap between the UPS and EBM rear panels as
shown in Figure 32.
7. If additional EBMs are installed, plug the EBM cable of the second
cabinet into the battery connector on the first EBM. Repeat for each
additional EBM.
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EXTENDED BATTERY MODULE INSTALLATION
EBM Battery
Circuit Breaker
Rear Ground Strap
EBM Cable
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EXTENDED BATTERY MODULE INSTALLATION
Hang the top edge of the cover on the cabinet first, then lower the
bottom edge and snap into place.
NOTE After UPS startup, ensure maximum battery runtime by configuring the UPS for the
correct number of EBMs (see page 77).
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EXTENDED BATTERY MODULE INSTALLATION
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Chapter 8 Communication
Signal Input 1
1
X-Slot Communication Bay #2 2
1
Signal Input 2 2
1
REPO (normally open) 2
1
REPO (normally closed) 2
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COMMUNICATION
1. Remove the front covers of all cabinets, starting with the top
cabinet.
Press and release the handle latch at the bottom of each cover and
then lift the cover up and off the cabinet (see Figure 35).
2. Install the appropriate X-Slot card and/or necessary cable(s) into the
top cabinet (see Figure 34 and Figure 36).
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COMMUNICATION
3. On the bottom cover (and also the middle cover if 3-high), remove a
knockout tab in the top edge of the cover for each cable:
With wire cutters, cut either side of the tab and twist down to
remove the tab (see Figure 37).
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COMMUNICATION
6. Reinstall the front covers, starting with the bottom cabinet (see
Figure 38).
Hang the top edge of the cover on the cabinet first, then lower the
bottom edge and snap into place. Be sure the cables fit in the
access holes in the covers.
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COMMUNICATION
Communication Options
The Powerware 9355 has serial communication capabilities through the
DB-9 communication port or through an X-Slot card in one of the
available bays. In addition, the Powerware LanSafe Power Management
Software can be installed and used to communicate with the UPS via
one of the serial communication connections.
The UPS supports two serial communication devices according to the
following table:
Independent Multiplexed
Any X-Slot card Any X-Slot card except the Not in use
Powerware Modem Card
Any X-Slot card Powerware Relay Interface Card Available
Powerware Hot Sync CAN Bridge Card
Any X-Slot card Not in use Available
NOTE You can configure relays, signal inputs, and the serial port baud rate through the
front panel menus (see Table 8 on page 70).
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COMMUNICATION
The cable pins are identified in Figure 39 and the pin functions are
described in Table 3. See Figure 34 on page 49 for the communication
port location.
5
9
4
8
3
7
2
6
1
X-Slot Cards
X-Slot cards allow the UPS to communicate in a variety of networking
environments and with different types of devices. The Powerware 9355
has two available communication bays for any X-Slot card, including:
S ConnectUPSt-X Web/SNMP Card - has SNMP and HTTP capabilities
as well as monitoring through a Web browser interface; connects to a
twisted-pair Ethernet (10/100BaseT) network. It has a built-in
switching hub that allows three additional network devices to be
connected to the network without the requirement of additional
network drops. In addition, a Powerware Environmental Monitoring
Probe can be attached to obtain humidity, temperature, smoke alarm,
and security information.
S Relay Interface Card - has isolated dry contact (Form-C) relay outputs
for UPS status: Utility failure, Low battery, UPS alarm/OK, or On
bypass.
S Modbus® Card - allows you to continuously and reliably monitor the
UPSs in your Building Management System (BMS).
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COMMUNICATION
NOTE The Powerware 9355 does not detect plug-and-play hardware. Before installing the
USB Card, set the UPS baud rate to 1200 through the front panel (see Table 8 on page 70).
USB Card
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COMMUNICATION
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COMMUNICATION
Mounting Slots
(6 places)
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COMMUNICATION
To install an RMP:
NOTE If mounting to a hollow wall, secure the enclosure bottom to a wood or metal stud
within the wall. Do not use hollow wall anchors. The RMP can also be mounted to a single-
or double-gang electrical box.
2. Install 1/2” conduit from the RMP to the IRC through the cable exit
openings (see Figure 42). Proceed to Step 4.
3. Install wiring from the RMP to the IRC using the cable listed in
Table 4 and the provided strain relief bushings in the cable exit
openings in the IRC (see Figure 44) and the RMP.
4. Connect the wiring between the RMP and the IRC plug-in terminal
blocks using terminations shown in Table 4. See Figure 43 and
Figure 44 for plug-in terminal block locations.
J1-1 J1-1
J1-3 J1-3
J1-6 J1-6
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COMMUNICATION
If the RMP is not operating correctly, check the wiring, the fuse on
the IRC, and the plug-in terminal blocks for proper seating. If all
connections are secure but the RMP still does not operate
correctly, replace the fuse. If this does not correct the problem,
contact your service representative for verification that the RMP is
working correctly.
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COMMUNICATION
1. Verify that the UPS is turned off and all power sources are
removed.
2. Install wiring from the IRC to the monitoring equipment using 1/2”
conduit through the cable exit opening in the IRC (see Figure 44).
5. To check the operation of the IRC, ensure that the UPS is supplying
the load via the inverter or bypass. If the indicators on the
customer’s monitoring equipment show the appropriate status,
then it is operating correctly.
If the IRC is not operating correctly, check the wiring, the fuse on
the IRC, and the plug-in terminal blocks for proper seating. If all
connections are secure but the IRC still does not operate correctly,
replace the fuse. If this does not correct the problem, contact your
service representative for verification that the IRC is working
correctly.
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COMMUNICATION
J2-1 NC
J2-4 NC
J2-7 NC
J2-10 NC
NOTE Maximum contact rating: 250 Vac, 30 Vdc @ 5A; Wire range: 16–24 AWG
NOTE Use only the supplied communication cable to connect the UPS to your computer.
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COMMUNICATION
Control Terminals
The cables should be connected to the control terminals with a mating
connector. Input and output terminals have a functional isolation from
terminal to terminal. They are connected to the UPS chassis through
individual 1 MΩ resistors.
2 + Polarity
Signal Input 1 (programmable)
1 – Polarity
2 + Polarity
Signal Input 2 (programmable)
1 – Polarity
UPS
Connectors 2
(see Figure 34 on REPO Normally Open
page 49) 1
2
REPO Normally Closed
1
3 Common
2 Normally Closed Relay Output
1 Normally Open
NOTE If using a semiconductor switch type, pay attention to the proper polarity. A relay or
other mechanical control is preferred.
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COMMUNICATION
NOTE To restart the UPS, reconnect the REPO connector pins and turn on the UPS
manually. The pins must be shorted to keep the UPS running. Maximum resistance is 10 ohm.
NOTE Leave the REPO connector installed in the REPO port on the UPS rear panel even if
the REPO function is not needed.
CAUTION
S The REPO must not be connected to any utility connected circuits. Reinforced insulation
to the utility is required. The REPO switch must have a minimum rating of 24 Vdc and
20 mA.
S To ensure the UPS stops supplying power to the load during any mode of operation, the
input power must be disconnected from the UPS when the emergency power-off function
is activated.
REPO Connections
REPO L1
12–22 AWG
18 AWG (0 82 mm2)
(0.82
L2 (4–0.32 mm2)
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COMMUNICATION
WARNING
The relay output contacts must not be connected to any utility connected circuits. Reinforced
insulation to the utility is required. The relay output contacts must have a maximum rating of
30 Vac/1A and 60 Vdc/2A nominal values.
NOTE See Figure 45 on page 62 for the polarity and verify these connections if polarity
control is required.
The default and programmable settings for the signal inputs are shown
in Table 6.
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COMMUNICATION
Disable Bypass Operation If active, the automatic transfer to the static bypass is prevented.
Charger Off If active, the battery charge function is disabled. In a utility power outage, the
discharge of batteries is supported.
Remote ON/OFF If active, the UPS output turns off regardless of the mode of operation.
Auxiliary power, fan, communication, and rectifier/battery charger remain
functional. Restart is initiated immediately when this signal is inactive.
Request Bypass If active, the UPS transfers to bypass if the bypass voltage, frequency, and
synchronization are all okay.
Request Normal If active, the UPS transfers to inverter operation if not prohibited by REPO or an
alarm condition.
Force Bypass If active, the UPS is forced to static bypass operation regardless of the bypass
status.
External Battery Breaker Status If active, the UPS knows that the batteries are disconnected.
Building Alarm 1–6 These alarms can be activated separately or at the same time with other
building alarms.
Not in Use Default
Delayed Shutdown If active, the UPS shuts down after a user-configured delay time. Default
shutdown delay is 120 seconds. The UPS automatically restarts when the
signal changes to inactive.
Normal/Bypass If active, the UPS transfers to bypass if okay. If inactive, the UPS transfers to
the inverter when possible.
On Generator If active, the UPS knows that input is fed from the generator. Bypass is
disabled; the automatic battery test is disabled.
External Transformer This option is not used.
Overtemperature
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COMMUNICATION
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Chapter 9 Operation
Control Buttons
for the LCD Menu Options
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OPERATION
Green Flashing S The UPS is starting up or is shut down and waiting for power to return.
S A new information message is active.
S Bypass is not available.
Off The UPS is turned off and will not turn on automatically.
Yellow
Yellow
On The UPS has an active alarm.
Flashing There is a new UPS alarm condition. See “Troubleshooting” on page 91 for
Red additional information.
Display Functions
As the default or after 15 minutes of inactivity, the LCD displays the
selectable startup screen. The default is the Eaton Powerware logo and
can be changed to the Mimic screen in the User Settings menu.
The backlit LCD automatically dims after a long period of inactivity. Press
any button to restore the screen.
Use the two middle buttons ( and ) to scroll through the menu
structure. Press the button to enter a submenu. Press the button
to select an option. Press the ESC button to cancel or return to the
previous menu.
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OPERATION
UPS Status UPS off / System normal / UPS supporting load / UPS on battery / UPS on
bypass / Active alarm list / Battery status
Event Log Displays up to 100 events and alarms
Display Test Four different selectable tests for the front panel functions: the LEDs cycle
through, the alarm beep sounds, the backlight turns off and on, and the
pixels scroll through to test the LCD.
Settings User Settings See Table 8 for detail.
Identification UPS Type / Part Number / Serial Number / Firmware / Display / CAN Bridge
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OPERATION
User Settings
The following table displays the options that can be changed by the
user.
NOTE Changes to the output voltage or frequency options should be made before turning
on the UPS; otherwise, the changes do not take effect.
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OPERATION
Battery Low Alarm Level 1.750 through 1.950 volts per cell 1.880 V/cell
Bypass Voltage Low Limit -1 through -20% (1% increments) 120V -15%
Output Frequency Slew Rate 0.1 though 5 hertz per second 0.5 Hz/s
(0.1 Hz increments)
Usage of Bypass Enabled/Disabled Enabled
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OPERATION
Initial Startup
Startup and operational checks must be performed by an authorized
Eaton Customer Service Engineer, or the warranty terms as specified on
page 95 become void. This service is offered as part of the sales
contract for the UPS. Contact service in advance (usually a two-week
notice is required) to reserve a preferred startup date.
UPS Startup
WARNING
Only qualified service personnel (such as a licensed electrician) should perform the UPS
installation and initial startup. Risk of electrical shock.
Verify that UPS installation has been carried out correctly and the UPS
ground has been connected.
Select one of the following startup options:
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OPERATION
8. Press any button on the front panel display to activate the menu
options.
9. Press the button on the front panel display and then press the
button to select the TURN UPS ON/OFF menu.
10. Select the TURN UPS ON option. Press and hold the button for
three seconds, until the UPS stops beeping.
If the indicator is flashing, check the UPS status from the front
panel to view the active alarms. Correct the alarms and restart if
necessary.
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OPERATION
NOTE Leave the battery circuit breaker(s) in the ON position during this operation. If you
need to cancel this operation, wait until the front panel LCD illuminates before switching the
battery circuit breaker(s) off.
5. Press any button on the front panel display to activate the menu
options.
6. Within three minutes, press the button on the front panel display
and then press the button to select the TURN UPS ON/OFF
menu.
7. Select the TURN UPS ON option. Press and hold the button for
three seconds, until the UPS stops beeping.
The UPS starts in Battery mode within two minutes and supplies
battery power to your equipment.
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OPERATION
8. Press any button on the front panel display to activate the menu
options.
9. Using the button on the front panel display, scroll to the Control
menu option and press the button.
2. Press the ESC button until the Eaton Powerware logo appears.
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OPERATION
4. To transfer the load to the UPS, see “Using the UPS Maintenance
Bypass Switch” on page 81.
1. Verify that the bypass breaker is in the OFF position (see Figure 20
on page 32).
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OPERATION
1. Press any button on the front panel display to activate the menu
options.
UPS + 1 EBM 6
UPS + 2 EBMs 10
UPS + 3 EBMs 14
UPS + 4 EBMs 18
UPS + 1 EBM 10
UPS + 2 EBMs 16
UPS + 3 EBMs 22
7. Press the ESC button until the Eaton Powerware logo appears.
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OPERATION
UPS Shutdown
To shut down the UPS:
1. Press any button on the front panel display to activate the menu
options.
2. Press the button on the front panel display and then press the
button to select the TURN UPS ON/OFF menu.
4. Press and hold the button for three seconds, until the UPS stops
beeping.
The UPS disconnects from the batteries and is on logic power only.
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Chapter 10 UPS Maintenance
NOTE The batteries in the UPS are rated for a 3–5 year service life. The length of
service life varies, depending on the frequency of usage and ambient temperature.
Batteries used beyond expected service life will often have severely reduced runtimes.
Replace batteries at least every 5 years to keep units running at peak efficiency.
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UPS MAINTENANCE
WARNING
S Do not dispose of the battery or batteries in a fire. Batteries may explode. Proper
disposal of batteries is required. Refer to your local codes for disposal requirements.
S Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the
skin and eyes. It may be toxic.
CAUTION
Do not discard the UPS or the UPS batteries in the trash. This product contains sealed,
lead-acid batteries and must be disposed of properly. For more information, contact your
local recycling/reuse or hazardous waste center.
CAUTION
Do not discard waste electrical or electronic equipment (WEEE) in the trash. For proper
disposal, contact your local recycling/reuse or hazardous waste center.
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UPS MAINTENANCE
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UPS MAINTENANCE
The battery circuit breaker trips, and the UPS is now bypassed, with
the load powered by utility power.
The UPS starts up in Bypass mode, with the load still powered by
utility power.
NOTE Wait until the indicator illuminates before proceeding to Step 3; otherwise,
power to the load may be lost.
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UPS MAINTENANCE
S Press any button on the front panel display to activate the menu
options.
S Using the button on the front panel display, scroll to the Control
menu option and press the button.
The UPS is now bypassed, with the load powered by utility power.
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UPS MAINTENANCE
5. Press any button on the front panel display to activate the menu
options.
6. Using the button on the front panel display, scroll to the Control
menu option and press the button.
S Press the ESC button until the Eaton Powerware logo appears.
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Chapter 11 Specifications
Extended Battery
Description
Module (EBM)
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SPECIFICATIONS
Dimensions (H × W × D) Weight
2-High UPS 32.2” × 12” × 33.5” (81 × 30 × 85 cm) 381 lb (173 kg)
3-High UPS-32 47.8” × 12” × 33.5” (121.5 × 30 × 85 cm) 587 lb (266 kg)
3-High UPS-64 47.8” × 12” × 33.5” (121.5 × 30 × 85 cm) 619 lb (281 kg)
2-High EBM 32.2” × 12” × 30.3” (81 × 30 × 77 cm) 480 lb (218 kg)
3-High EBM 47.8” × 12” × 30.3” (121.5 × 30 × 77 cm) 710 lb (322 kg)
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SPECIFICATIONS
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SPECIFICATIONS
10 kVA Model
Input Voltage 208 480 (with input 600V (with input 220
isolation isolation
transformer) transformer)
Output kVA 10 10 10 10
Output kW 9 9 9 9
Heat Rejection [BTU/hr (kg-cal/hr)] 3798 (956) 6294 (1585) 6294 (1585) 3798 (956)
15 kVA Model
Input Voltage 208 480 (with input 600 (with input 220
isolation isolation
transformer) transformer)
Output kVA 15 15 15 15
Heat Rejection [BTU/hr (kg-cal/hr)] 5122 (1290) 8134 (2048) 8134 (2048) 5122 (1290)
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SPECIFICATIONS
Charger Service configurable 0.5–34A per string, with overall maximum of 34A (limited by input
current). Default: 3.4A per string
Charging Internal battery: approximately 3 hours to 80% usable capacity at nominal line voltage
after full load discharge
External battery: no more than 10x discharge time to 90% usable capacity at nominal line
voltage after full load discharge
Performance ABM technology increases battery service life, optimizes recharge time, and provides a
warning before the end of useful battery life
Protection Extended Battery Module output protected by 100A circuit breaker
32 Internal UPS
Load (1) EBM-64 (2) EBM-64 (3) EBM-64 (4) EBM-64
Batteries
15 kVA/13.5 kW 4 23 43 65 88
10 kVA/9 kW 8 37 69 106 144
3-High Cabinets
64 Internal UPS
Load (1) EBM-96 (2) EBM-96 (3) EBM-96
Batteries
15 kVA/13.5 kW 13 43 76 113
10 kVA/9 kW 22 69 124 184
NOTE Battery times are approximate and vary depending on the load configuration and battery charge.
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SPECIFICATIONS
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Chapter 12 Troubleshooting
On Battery A utility failure has occurred and the The UPS is powering the equipment with battery
UPS is in Battery mode. power. Prepare your equipment for shutdown.
LED is on.
1 beep every second.
Battery Low The battery is running low. Five minutes or less of battery power remains
(depending on load configuration and battery
charge). Save your work and turn off your
equipment.
LED is on. When utility power is restored, the UPS restarts
Continuous beep for automatically, provides power to the load, and
10 seconds. charges the battery.
Battery Breaker The UPS does not recognize the Verify the battery circuit breaker is in the ON
internal batteries. position. If the condition persists, contact your
service representative.
LED is on.
1 beep every second.
Overload Power requirements exceed the UPS Remove some of the equipment from the UPS. The
capacity (greater than 100% of UPS continues to operate, but may switch to
nominal; see page 87 for specific Bypass mode if the load increases. The alarm
LED is on. output overload ranges). resets when the condition becomes inactive.
1 beep every second.
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TROUBLESHOOTING
Overtemperature UPS internal temperature is too high Turn the maintenance bypass switch to the
or the fan has failed. SERVICE position. Otherwise, shut down the UPS.
Clear vents and remove any heat sources. Allow
LED is on. the UPS to cool. Ensure the airflow around the UPS
1 beep every second. is not restricted.
If the alarm disappears, turn the maintenance
bypass switch back to the UPS position.
If the condition persists, contact your service
representative.
Battery test failed The batteries need service. Contact your service representative.
The UPS does not start. The main utility breaker is off. Verify that the main utility breaker is on.
If an optional isolation transformer is Verify that the isolation transformer input circuit
installed, the input circuit breaker is breaker is on.
off.
The remote emergency power-off Reset the REPO switch and restart the UPS. Verify
(REPO) switch is active or the REPO that the REPO connector is present.
connector is missing.
Power is not available at The UPS is in Standby mode. Supply power to the connected equipment: Press
the UPS output any button on the front panel display to activate the
receptacles. menu options. Press the button on the front panel
display and then press the button to select the
TURN UPS ON/OFF menu. Press the button to
select the TURN UPS ON option; press the
button. Press and hold the button for three
seconds, until the UPS stops beeping.
The UPS does not The batteries need charging or Apply utility power for 48 hours to charge the
provide the expected service. batteries. If the condition persists, contact your
backupp time. service representative.
Battery circuit breakers are in the OFF Switch all battery circuit breakers to the ON
position. position.
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TROUBLESHOOTING
Please have the following information ready when you call for service:
S Model number
S Serial number
S Firmware version number
S Date of failure or problem
S Symptoms of failure or problem
S Customer return address and contact information
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TROUBLESHOOTING
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Chapter 13 Limited Warranty
WARRANTOR: The warrantor for the limited warranties set forth herein is Eaton Power Quality Corporation, a
Delaware Corporation (“Eaton”).
LIMITED WARRANTY: This limited warranty (this “Warranty”) applies only to the original end-user (the “End-User”)
of the Powerware 3 Phase UPS Products (the “Product”) and cannot be transferred. This Warranty applies even in
the event that the Product is initially sold by Eaton for resale to an End-User.
LIMITED WARRANTY PERIOD: The period covered by this Warranty for Product installed [and currently located] in
the fifty (50) United States and the District of Columbia is twelve (12) months from the date of Product start-up or
eighteen (18) months from date of Product shipment, whichever occurs first. The period covered by this Warranty
for Product installed [and currently located] outside of the fifty (50) United States and the District of Columbia is
twelve (12) months from the date of Product start-up or eighteen (18) months from date of Product shipment,
whichever occurs first.
WHAT THIS LIMITED WARRANTY COVERS: The warrantor warrants that the Powerware three-phase UPS
electronics, Eaton-built accessories, and Powerware-built battery cabinets, (individually and collectively, the
“Warranted Items”) are free from defects in material and workmanship. If, in the opinion of Eaton, a Warranted
Item is defective and the defect is within the terms of this Warranty, Eaton’s sole obligation will be to repair or
replace such defective item (including by providing service, parts and labor, as applicable), at the option of Eaton.
The Warranted Item will be repaired or replaced onsite at the End-User’s location or such other location as
determined by Eaton. Any parts that are replaced may be new or reconditioned. All parts replaced by Eaton shall
become the property of Eaton.
WHAT THIS LIMITED WARRANTY DOES NOT COVER: This Warranty does not cover any defects or damages
caused by: (a) failure to properly store the Product before installation, including the “trickle charge” of batteries no
later than the date indicated on the packaging; (b) shipping and delivery of the Product if shipping is FOB Factory; (c)
neglect, accident, abuse, misuse, misapplication, incorrect installation; (d) repair or alteration, not authorized in
writing by Eaton personnel or performed by an authorized Eaton Customer Service Engineer or Agent; or (e)
improper testing, operation, maintenance, adjustment, or any modification of any kind not authorized in writing by
Eaton personnel or performed by an authorized Eaton Customer Service Engineer or Agent.
This Warranty is not valid: (a) unless an authorized Eaton Customer Service Engineer (in USA) or Agent (outside of
USA) performs start-up and commissioning of the Product; (b) if the Product is moved to a new location by
someone other than an authorized Eaton Customer Service Engineer (in USA) or Agent (outside of USA); or (c) if the
Product’s serial numbers have been removed or are illegible. Any Warranted Items repaired or replaced pursuant to
this Warranty will be warranted for the remaining portion of the original Warranty subject to all the terms thereof.
Labor warranty is not provided for Product located outside of the fifty (50) United States or the District of Columbia.
Any equipment, parts or materials included in the Product and not manufactured by Eaton are warranted solely by
the manufacturer of such equipment, parts or materials and are not included as part of this warranty. Batteries
are not warranted by Eaton.
THIS WARRANTY IS THE END-USER’S SOLE REMEDY AND IS EXPRESSLY IN LIEU OF, AND THERE ARE NO OTHER,
EXPRESSED OR IMPLIED GUARANTEES OR WARRANTIES (INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR ANY PURPOSE, WHICH ARE EXPRESSLY DISCLAIMED).
LIMITATION OF LIABILITY: In no event shall Eaton be liable for any indirect, incidental, special or consequential
damages of any kind or type whatsoever, or based on any claim or cause of action, however denominated. Eaton
shall not be responsible for failure to provide service or parts due to causes beyond Eaton’s reasonable control. In
no case will Eaton’s liability under this Warranty exceed the replacement value of the Warranted Items.
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LIMITED WARRANTY
END-USER’S OBLIGATIONS: In order to receive the benefits of this Warranty, the End-User must use the Product
in a normal way; follow the Product’s operators and maintenance manual; and protect against further damage to the
Product if there is a covered defect.
OTHER LIMITATIONS: Eaton’s obligations under this Warranty are expressly conditioned upon receipt by Eaton of
all payments due to it (including interest charges, if any). During such time as Eaton has not received payment of
any amount due to it for the Product, in accordance with the contract terms under which the Product is sold, Eaton
shall have no obligation under this Warranty. Also during such time, the period of this Warranty shall continue to run
and the expiration of this Warranty shall not be extended upon payment of any overdue or unpaid amounts.
COSTS NOT RELATED TO WARRANTY: The End-User shall be invoiced for, and shall pay for, all services not
expressly provided for by the terms of this Warranty, including without limitation, site calls involving an inspection
that determines no corrective maintenance is required. Any costs for replacement equipment, installation,
materials, freight charges, travel expenses or labor of Eaton representatives outside the terms of this Warranty will
be borne by the End-User.
OBTAINING WARRANTY SERVICE: In the USA, call the Eaton Customer Reliability Center 7x24 at 800-843-9433.
Outside of the USA, call your local Eaton sales or service representative, or call the Eaton Customer Reliability
Center in the USA at 919-870-3028. For comment or questions about this Limited Factory Warranty, write to the
Customer Quality Representative, 3301 Spring Forest Road, Raleigh, North Carolina 27616 USA.
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