ICS-120/220 User's Guide

ICS-120/220
A/B/AF/BF
Iridium Communications System

User's Guide

Document Number 710701

April 2012
International Communications Group
www.icg.aero
©Copyright 2012 International Communications Group, Inc.
All rights reserved.
 Distribution Statement: This publication is for the ICS-120/220 and is for use by customers and
authorized ICG agents only. Send requests for additional copies of this document to ICG Customer
Support by e-mail to:
techsupport@intcomgrp.com.

FREQUENCIES RANGE

IRIDIUM VOICE MODEM

Range of Frequencies Tx = 1616,0 a 1626,5 ( Mhz)

Max Output power = 8,0 W
Emissions = 41K7Q7W

IRIDIUM DATA MODEM

Range of Frequencies Tx = 1616,0 a 1626,5 ( Mhz)

Max Output power = 2,0 W
Emissions = 41K7Q7W

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 ICS-120/220
A/B/AF/BF

User's Guide

This manual covers the following part number(s):

710616-1, 710617-1
710616-2, 710617-2
720616-2, 720617-2
730616-2, 730617-2
740617-2

Aviation Telecommunications System

International Communications Group, Inc.
Newport News, VA 23603
CAGE Code 088F2

Printed in the United States of America.

© COPYRIGHT 2012 INTERNATIONAL COMMUNICATIONS GROUP, INC.

All rights reserved.

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RECORD OF REVISIONS

REVISION ECN # COMMENTS/DESCRIPTION DATE REVISED

- Initial Release 06 Jun 2008

A 2486 Format changes. Updated features sections. 15 Aug 2008
Responded to DRs 4990, 4992, 4993, 4994, 5004,
5017, 5025, and 5074. Added text for new features
B 2536 and I/O connections as described in the Product 27 Apr 2009
Requirements Document for Revision 05 of the
software, P/N 710500.
Update the manuals to reflect -2 product upgrades 21 June 2010
C 2797
and software revision -07
Updated manuals to reflect changes in software -09
and introduce new model units. Updated manual to
D 3021 conform to ER 189, 254, 255, 281, 282, 283, 284, 15 March 2011
and 306. Updated manual to conform with DR 7875
and 7876.
Updated manuals to reflect changes in software -11. 11 April 2012
E 3178
Updated manual to conform to ER 408 and 426.

Proprietary Notice

This document and the information disclosed herein are proprietary data of the International
Communications Group (ICG), Inc. Neither this document nor the information contained herein shall be
used, reproduced, or disclosed to others without written authorization of ICG, except for installation of
ICG equipment.

Notice: Freedom of Information Act 5-USC 553 and

Disclosure of Confidential Information Generally (18 USC 1905).

ICG is furnishing this document in confidence. The information disclosed herein falls within exemption:

(b)(4) of USC 553 and the prohibitions of 18 USC 1905. For further information, contact the
Customer Support representative of ICG at 230 Pickett’s Line, Newport News, VA 23603, or phone (757)
947-1030 or (800) 279-1991.

Copyright 2012
International Communications Group, Inc.
All rights reserved.

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APPLICABILITY STATEMENT

The data contained within this manual is generally applicable to all revisions of the ICS-120/220 hardware
and software. Any deviation from this standard with regard to functions or features is described within the
appropriate sections with a brief note. These applicability notes reference the minimum software or
hardware level at which the features or functions were either implemented or modified.

HARDWARE FEATURE APPLICABILITY MATRIX

HARDWARE
FEATURES
PART MODEL MODEL # OF VOICE
NUMBER NUMBER VOICE ACARS FAX CHANNELS
B A BF AF
STD OPTIONS OPTIONS
710616-1 ICS-120A X X X 1
710617-1 ICS-220A X X X 2
710616-2 ICS-120A X X X 1
710617-2 ICS-220A X X X 2
720616-2 ICS-120B X X X** 1
720617-2 ICS-220B X X X* 2
730616-2 ICS-120BF X X X** X 1
730617-2 ICS-220BF X X X* X 2
740617-2 ICS-120/220 X X X X 2

* ICS-120/220 "B" units are not equipped with a dedicated SBD modem but can be configured to use an
LBT for ACARS communication; however, "B" units do not fully comply with the DO-262B specification
and therefore are not intended for datalink safety services such as FANS or CPDLC messaging.
**While ACARS is an available option on the 120B and 120BF, if ACARS is enabled on these units voice
and fax channels will not be available.

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TABLE OF CONTENTS

SECTION PAGE

1. ABOUT THIS MANUAL ............................................................................................................................1

1.1 Overview ..............................................................................................................................................1
1.2 Product Support Services ....................................................................................................................1
1.3 Notices, Patches, and Updates ...........................................................................................................2
1.4 Related Documents .............................................................................................................................2
1.5 Abbreviations and Acronyms ...............................................................................................................3
2. SYSTEM DESCRIPTION ..........................................................................................................................5
2.1 Overview ..............................................................................................................................................5
2.1.1 Model Variations ...........................................................................................................................6
2.2 Features...............................................................................................................................................7
2.3 Interfaces .............................................................................................................................................8
2.4 ACARS ............................................................................................................................................. 10
3. MAKING CALLS .................................................................................................................................... 13
3.1 Call Tones......................................................................................................................................... 13
3.2 Making a Call .................................................................................................................................... 13
3.3 Credit Card Calls .............................................................................................................................. 14
3.4 Credit Card PIN Dial-Around Calls ................................................................................................... 14
3.5 Speed Dialing ................................................................................................................................... 15
3.6 Short Code Dialing ........................................................................................................................... 15
3.7 Dialing Restrictions ........................................................................................................................... 15
3.8 PIN-Restricted Calling ...................................................................................................................... 15
3.9 Station-to-Station Dialing .................................................................................................................. 15
3.10 Toll-Free Numbers .......................................................................................................................... 16
3.11 Executive Override ......................................................................................................................... 16
3.12 Ring-Down Calling .......................................................................................................................... 16
3.13 Conference Calls ............................................................................................................................ 16
4. RECEIVING CALLS ............................................................................................................................... 17
4.1 Default Telephone ............................................................................................................................ 17
4.2 No-Ring-On-Flaps ............................................................................................................................ 17
4.3 Notification of Incoming Call ............................................................................................................. 17
4.4 Direct Inward Station Access............................................................................................................ 18
4.5 Transferring a Call ............................................................................................................................ 18
5. FAXING .................................................................................................................................................. 19
5.1 Auto FAX Detect ............................................................................................................................... 19
5.2 FAX Transfer .................................................................................................................................... 19
5.3 Using the Iridium Fax Service ........................................................................................................... 20
6. MCDU OPERATIONS ............................................................................................................................ 21
6.1 Overview ........................................................................................................................................... 21
6.2 Main Menu Page .............................................................................................................................. 21
6.3 SAT-PHONE Page ........................................................................................................................... 22
6.4 Manual Dialing .................................................................................................................................. 23
6.4.1 Speed Dialing ............................................................................................................................ 23
6.5 Making a Call .................................................................................................................................... 24
6.6 Credit Card Calls .............................................................................................................................. 26
6.7 Credit Card PIN Dial-Around Calls ................................................................................................... 27
6.8 PIN-Restricted Calls ......................................................................................................................... 27
6.9 Incoming Call .................................................................................................................................... 28
6.10 Air/Ground Initiated Call Termination ............................................................................................. 28
6.11 Conference Calling from the MCDU ............................................................................................... 29
6.12 Follow-on Dialing from the MCDU .................................................................................................. 29
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6.13 MCDU Interface - ARINC 739A Call Annunciation ......................................................................... 30

6.14 The Directory Page ......................................................................................................................... 30
6.14.1 The ATC Directory ................................................................................................................... 31
6.14.2 The AOC Directory .................................................................................................................. 32
6.15 History Page ................................................................................................................................... 33
7. DIALING PLANS AND CODES ............................................................................................................. 35
7.1 North American Dialing Plan ............................................................................................................ 35
7.2 International Dialing Plan .................................................................................................................. 35
7.3 Making Calls to Iridium Phones ........................................................................................................ 35
8. VOICE PROMPTS .................................................................................................................................. 37
8.1 Overview ........................................................................................................................................... 37
8.2 Lower Priority Call Pre-Emption Voice Prompt................................................................................. 38
8.3 Customizing a Voice Prompt ............................................................................................................ 38
8.4 Playing Back a Voice Prompt ........................................................................................................... 38
8.5 Saving all Prompts to Flash .............................................................................................................. 39
9. IRIDIUM INTERNET CONNECTION...................................................................................................... 41
10. INTERNATIONAL COUNTRY CODES ............................................................................................... 43

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LIST OF FIGURES
FIGURE TITLE PAGE

Figure 2-1. ICS-220A ....................................................................................................................................5

Figure 2-2. ICS-120/220 Interfaces ..............................................................................................................8

Figure 2-3. ACARS over Iridium Overview ................................................................................................ 10

Figure 2-4. ACARS DMU Interfaces .......................................................................................................... 11

Figure 6-1. MCDU Main Menu Page ......................................................................................................... 21

Figure 6-2. SAT-PHONE Page 1/2 ............................................................................................................ 22

Figure 6-3. Outgoing Call .......................................................................................................................... 24

Figure 6-4. Outgoing Call from Channel 1: Press <MAKE CALL LSK. .................................................... 24

Figure 6-5. Outgoing Call from Channel 1: Status is RINGING ............................................................... 25

Figure 6-6. Outgoing Call from Channel 1: Status is ACTIVE .................................................................. 25

Figure 6-7. Incoming Call .......................................................................................................................... 28

Figure 6-8. CALL ENDED Screen ............................................................................................................. 28

Figure 6-9. Follow-on Dialing Example ..................................................................................................... 29

Figure 6-10. The MCDU Directory Page ................................................................................................... 30

Figure 6-11. ATC Directory Page: Region .................................................................................................. 31

Figure 6-12. ATC Sub-Directory ................................................................................................................. 31

Figure 6-13. ATC Directory Details............................................................................................................. 32

Figure 6-14. AOC Directory ........................................................................................................................ 32

Figure 6-15. MCDU History Page ............................................................................................................... 33

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LIST OF TABLES
TABLE TITLE PAGE

Table 1-1. Abbreviations and Acronyms ......................................................................................................3

Table 2-1. ICS-120/220 PBX Features .........................................................................................................7

Table 2-2. ICS-120/220 Trunk Features .......................................................................................................7

Table 6-1. SAT-PHONE Channel Statuses ................................................................................................ 22

Table 6-2. LINE SELECT KEY Functions ................................................................................................. 23

Table 6-3. ATC Regions ............................................................................................................................. 31

Table 8-1. Default Voice Prompts.............................................................................................................. 37

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1. ABOUT THIS MANUAL

1.1 Overview
This manual provides the necessary general operating instructions for using the ICS-120/220. It also
gives a basic overview of the system.

1.2 Product Support Services

The ICG Customer Service & Product Support Department provides a single focal point for all Customer
enquiries pertaining to technical support, pre- and post-installation questions and integration programs as
well as Returns Material Authorization (RMA) coordination, Product training and Warranty tracking.

• Normal Business Hours: 8:00 AM to 6:00 PM (EST), Monday through Friday

TELEPHONE:
Toll-Free 1-855-424-4222
Outside the U.S. 1-757-947-1060
FAX: 1-757-947-1061
E-Mail: techsupport@icg.aero

All calls received during normal business hours are answered in person within the department and fielded
to the appropriate team member(s) for assistance. E-mail requests are responded to within two hours
during normal business or within two hours of normal business resuming if received during after-hours.

•24/7/365 Telephone Technical Support Hotline

TELEPHONE:
Toll-Free 1-855-424-4222
Outside the U.S. 1-757-947-1060

All calls are directed to the after-hours Support Hotline answering service. Please provide Name,
telephone contact, aircraft details and a brief description of the issue being experienced. A member of
the Support team will return the call within 30 minutes of receiving the message.

•myICG Web Portal

The ICG Customer Web Portal, myICG, provides direct access to current Manuals, Guides, Utilities,
Service & Information Bulletins, on-line training and more. Access is available to all current and
prospective ICG Customers in good standing.

Customer Portal Access request at http://www.icg.aero/Membership_Request.aspx

ICG Public Website access at www.icg.aero

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1.3 Notices, Patches, and Updates

ICG has established an area on the corporate website (www.icg.aero) where clients can register to
receive advance information and notifications about changes to this unit. Clients who participate will also
be able to download patches or future updates as they become available.

To take advantage of this free opportunity, simply fill out the requested information at the ICG website.
You may remove your name from this service at any time by contacting ICG.

Privacy Statement
NOTE: ICG will not sell, trade, or transfer user addresses
or information to any other sources.

1.4 Related Documents

The following documents may contain further information on this unit:

ICS-120/220 Installation and Operations Manual, P/N 710702

Declaration of Design and Performance, ICS-120A /220A-1, P/N 710700
Declaration of Design and Performance, ICS-120A/220A-2, P/N 710706
Declaration of Design and Performance, ICS-120/220 AF/B/BF, P/N 712700
USB Driver Manual, P/N 234701

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1.5 Abbreviations and Acronyms

The following abbreviations, acronyms, and symbols are used in this manual. Standard electronic terms
and circuit signal names are not listed.

Table 1-1. Abbreviations and Acronyms

ACRONYM DEFINITION

ACARS Aircraft Communications Addressing and Reporting System

AC Alternating Current

AIU Analog Interface Unit

ARINC Aeronautical Radio Inc.

ANT Antenna

AOC Aeronautical Operation Control

ATG Air-to-Ground

ATS Air Traffic Services

CMU Communications Management Unit

COS Class of Service

CTU Cabin Telephony Unit

DC Direct Current

DLM Data Link Manager

DMU Data Management Unit

DPL Digital Peripheral Link

DTMF Dual-Tone Multi-Frequency

DSP Digital Signal Processor

ECN Engineering Change Notice

FAA Federal Aviation Administration

FCC Federal Communications Commission

GTA Ground to Air

ICCP Iridium Credit Card Platform

ICG International Communications Group, Inc.

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ACRONYM DEFINITION

ICS Iridium Communications System

IMEI International Mobile Equipment Identity

LBT L-Band Transceiver providing access to the Iridium network.

LCD Liquid Crystal Display

LED Light-Emitting Diode

LRU Line Replaceable Unit

LSK Line Select Key

MCU Modular Concept Unit

N/A Not Applicable

NADP North American Dialing Plan

PA Public Address

PC Personal Computer

PCM Pulse Code Modulation

P/N Part Number

PIN Personal Identification Number

RMA Return Material Authorization

SATCOM Satellite Communication

RIU Radio Interface Unit

RX Receive

SBD Short-Burst Data

SIM Subscriber Identity Module Card

SLIC Subscriber Line Interface Connection

TRS Transceiver

TX Transmit

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2. SYSTEM DESCRIPTION
2.1 Overview
The ICS-120/220 Iridium Communications Systems provides the unique capabilities of a dual-channel
voice system combined with a dedicated Iridium SBD transceiver. This unique combination allows the
ICS-120/220 to support simultaneous Aircraft Communications Addressing and Reporting System
(ACARS) communication links over the Iridium network as an approved secondary means of
uninterrupted communication. The Iridium Network provides communications globally, including the Polar
Regions, without interruption of coverage. In addition to the dual-channel capability, the ICS-120/220
supports up to three ARINC 739A-compliant MCDU devices. In all, there are three ARINC 429-compliant
transmitter circuits and six receiver circuits. All these features are provided in a compact 2-MCU package
for a minimal footprint in the aircraft equipment bay.

The two most basic units provide the same feature set and physical connectivity supporting four 2-wire
POTS interfaces and two 4-wire telco interfaces. The two 4-wire interfaces are typically used to provide
connectivity to the cockpit audio panel and complete the MCDU dialing architecture, but they are capable
of connecting to any 4-wire interface that uses standard E&M signaling, with a simple change in the
configuration attribute of the four-wire station. In addition to the interfaces, eight Input/Output (I/O) circuits
are available and assignable as discrete inputs and outputs using the same configuration editor tools
provided.

Figure 2-1. ICS-220A

The ICS-120/220 supports the ICG CIM (Configuration Identity Module), an external SIM card reader and,
configuration storage module that allows the ICS-120/220 to be a truly line replaceable unit (LRU). The
ICS-120/220 is fully configurable to support many, if not all, conceivable cabin/cockpit communication
scenarios.

Users must register with a Service Provider (SP) for access to the Iridium
NOTE: network. Upon customer request, ICG will ship SIM cards installed in the
CIM module.

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The ICS-120/220 provides:

Flexibility of installation. It can be installed in an Electronics Bay (E-Bay), cabin, or other

location of an aircraft.
Subscriber audio circuit connections; four 2-wire circuits for connections of POTS Tip/Ring-
type telephones or external CTU systems, and two 4-wire circuits for connections to WH-10,
ICG Jetphone handsets, or the flight deck audio system.
Provisions for MCDU dialing using ARINC 739A-compliant devices
CTU features such as call transfer, extension-to-extension calling, and 3-party conferencing.
Externally mounted SIM reader to allow true Line Replaceable Unit (LRU) functionality
One serial data port for data transmissions (two serial ports on the -2 model)
Three (3) transmit and six (6) receiver ARINC 429 interfaces.
Fax modem

The ICS-120/220 enables communication functions on the ground or in flight, as long as the aircraft has
an unobstructed view of the sky 360 and 8 above the horizon. The ICS-120/220 system is functionally
divided into the following standard components:

Iridium Communications System

Installation Kit consisting of an ARINC 2-MCU tray and connector, Iridium antennas, and
coaxial antenna interface cables

External SIM Reader/Configuration Storage device (CIM)

2.1.1 Model Variations

There are currently nine (9) total basic variations on the ICS-120/220 unit:

ICS-120A/220A: 710616-1, 710617-1

ICS-120A/220A: 710616-2, 710617-2
ICS-120B/220B: 720616-2, 720617-2
ICS-120BF/220BF: 730616-2, 730617-2
ICS-220AF: 740617-2

These models have several things in common. All “120” models have one (1) LBT, while all “220” models
have two (2) LBTs. All “A” version models have an integrated ACARS option, which serves as an
approved secondary means of uninterrupted communication. ICS-120/220 "B" units are not equipped
with a dedicated SBD modem, but can be configured to use LBT 1 for ACARS communication; however,
"B" units do not fully comply with the DO-262B specification and therefore are not intended for datalink
safety services such as FANS or CPDLC messaging. The “F” suffix to either “A” or “B” model designators
indicates that the unit is equipped with a Fax modem.

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2.2 Features
ICS-120/220 units have the following features:

Table 2-1. ICS-120/220 PBX Features

FEATURE MCDU 2-WIRE STATION 4-WIRE STATION

Voice Prompts √ √ √
Station-to-Station √ √ √
3-Party Conference N/A √ √
Call Transfer N/A √ √
No Ring on Flaps √ √ √
Credit Card √ √ √
Credit Card PIN Dial-
√ √ √
Around
PIN-Restricted √ √ √
Mode of Operation Voice Only Voice Only Voice Only
Executive Override √ √ √
Ring Down N/A √ √
White-list Only √ √ √
Noise Reduction √ √ √

Table 2-2. ICS-120/220 Trunk Features

FEATURE IRIDIUM TRUNK 4-WIRE TRUNK

Voice Prompts √ √
DISA √ √
Blind Dial N/A √
Echo Cancellation √ N/A
FAX Detect N/A N/A

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2.3 Interfaces
The ICS-120/220 provides up to four 2-wire connections for telephone handsets or CTU systems and up
to two 4-wire audio connections or CTU systems with associated discrete “hook” and “incoming-ring”
signals. The -2 models come equipped with mic bias. The ICS units use a Subscriber Line Interface
Connection (SLIC) to connect the 2-wire devices. The SLIC provides 48 VDC of loop battery to power the
telephone circuits and a high-voltage ring signal to permit the handsets to ring. A conventional telephone
circuit removes the concern about cable distances and noise when planning the layout of the handsets in
the aircraft cabin. The device’s internal circuits convert the analog audio signals on the 2-wire or 4-wire
audio circuits to a standard Pulse Code Modulation (PCM) digital format and provide connection to the
Iridium transceivers. Under microprocessor control, the ICS-120/220 communicates with the Iridium
transceiver and network as it provides conventional telephony operations. The unit also incorporates
audio signal processing using a Digital Signal Processor (DSP) that provides local dial tone and other
telephony progress tones as well as such features as conferencing, audio-level adjustments, and digital
echo suppression. “F” model units also incorporate a fax connection, see Section 5 for more details.

Figure 2-2. ICS-120/220 Interfaces

The MCDU Audio ports on -2 models come equipped with mic bias. -2
NOTE: Models will also have a second RS-232 port that is activated and configured
in the Configuration Editor.

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The following are the specifications for the ICS-120/220 interfaces.

2-WIRE COMMUNICATION CIRCUITS

Loop Battery 48 VDC
Ring Signal 20 Hz >40 VAC RMS
Impedance 600 Ohms
Audio Band Pass 300–3400 Hz
Polarity Sensitivity None

4-WIRE COMMUNICATION CIRCUITS

Transmit (TX) Audio (Microphone) Pair 600 Ohms
Receive (RX) Audio (Earpiece) Pair 600 Ohms
Discrete Hook Signal +5 VDC (Optically Isolated)
Discrete Ring Signal Active Ground (Relay Isolated)
Audio Band Pass 300–3400 Hz
Transmit (TX) Audio with mic bias active
600 Ohms
(-2 only)
Receive (RX) Audio with mic bias active
150 Ohms
(-2 only)

OPERATIONAL FEATURES

Digital Echo Suppression

Audio Transmit Gain Adjustments (Air-to-Ground Audio)
Audio Receive Gain Adjustments (Ground-to-Air Audio)
Three-Party Conferencing
Intercom Calling with Call Transfer
Serial Data Capabilities up to 2400 bps
Externally mounted SIM Reader and configuration storage module (CIM)
Mic Bias (710616-2 and 710617-2 only)
Mic In: 12 VDC bias voltage, 150Ω AC input impedance, 470Ω DC
resistance
Stereo Out: 600Ω AC output impedance, 4.1 Vrms max output
Fax (available on F models only)

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2.4 ACARS
ACARS stands for Aircraft Communications Addressing and Reporting System. ACARS was developed to
reduce the flight crew's work-load by using modern computer technology to exchange many routine
reports and messages between aircraft and ground operators. This improves the safety and efficiency of
modern air travel.

Figure 2-3. ACARS over Iridium Overview

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ACARS service requires an ACARS Service Provider. ACARS service is

activated by contacting a Service Provider. Service Providers will require
NOTE:
International Mobile Equipment Identity (IMEI) number of the ICS-120/220
unit’s SBD Modem. This number is located on the label on the top front
of ICS-120/220 unit. Without this activation, the ICS-120/220 will not
have ACARS access to the Iridium Satellite Network.

The specific interfaces that the ICS unit provides are the ARINC-429 data link (required to connect and
communicate with the aircraft portion of the ACARS system) and the Iridium Network communications link
(necessary to transmit and receive data over the Iridium data link).

The first interface connects the ARINC-429 to the aircraft’s ACARS-compliant Data Management Unit
(DMU), ACARS Communications Management Unit (CMU), or ACARS Management Unit (MU). The
CMU manages the message data being transmitted to the ACARS Service Provider as well as the
responses to requests and the normal up-linked messages used in the operation of the aircraft.

Figure 2-4. ACARS DMU Interfaces

Using the HyperTerminal terminal emulation application, ACARS messages can be monitored to confirm
that the ICS-120/220 is receiving and transmitting messages properly. HyperTerminal also includes a
logging function for these messages. Please refer to appropriate sections of the Installation and
Operations Manual for instructions on the use of the logging and monitoring functions.

There are nearly one hundred "standard" ACARS message formats plus a virtually unlimited number of
airline-specific company formatted message types. Many ACARS downlinks are sent automatically as a
result of on-board sensor activation, especially during takeoffs and landings, such as the major flight
phases OOOI events (Out of the gate, Off the ground, On the ground, and Into the gate). The ACARS
system can also be used to pass routine text messages.

ICS-120/220 "B" units are not equipped with a dedicated SBD

modem but can be configured to use an LBT for ACARS
NOTE: communication; however, "B" units do not fully comply with the
DO-262B specification and therefore are not intended for datalink
safety services such as FANS or CPDLC messaging.

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3. MAKING CALLS
3.1 Call Tones
The ICS-120/220 produces the standard set of telephone tones as described in the table below:

TONE DESCRIPTION
Busy Signal indicating the called number is already engaged.
Ring Back Signal heard after dialing a number but before the called party answers the telephone.
Reorder Fast busy signal produced when an improper or unauthorized number is dialed.
Dial Tone Standard tone heard when picking up the handset of any telephone.
Dial Tone does not apply to MCDU channels

3.2 Making a Call

The ICS-120/220 permits use of both the standard North American Dialing Plan (NADP) and the
International (European) Dialing Plan (IDP), as the device automatically converts the dialing scheme to
that required by the Iridium communication network.

To make an outbound call, simply pick up the handset and begin to dial. If a number is misdialed, the
ICS-120/220 will pass reorder tones or a Voice Prompt to the caller instructing them to hang up and try
the call again. For more information about Dialing Plans and Codes see Section 7. For more information
about Voice Prompts see Section 8.

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3.3 Credit Card Calls

The Credit Card Restriction feature restricts a user extension to credit card calls only. Individual systems
may or may not have the necessary Credit Card SIM required for Credit Card Calling. During Outbound
Hunting (call routing process), the system software determines if the L-Band Transceiver’s (LBT) SIM
card is provisioned for credit card calling.

Once the call is connected, the User will be prompted by the ICCP to enter their credit card number and
expiration date. The credit card information is then validated and the call succeeds. If the SIM card is not
provisioned for credit card calling, re-order tones are played back to the user to indicate call processing
failed.

To make a credit card call using MasterCard, Visa, etc.:

STEP DESCRIPTION

1 Pick up your handset and dial the number you wish to call.

When prompted, manually dial in your credit card number and expiration date. If your handset
2
has a credit card reader, swipe your card instead.

3 Wait for the call to be connected.

4 When finished, terminate the call by hanging up your handset.

3.4 Credit Card PIN Dial-Around Calls

The Credit Card PIN Dial-Around feature operates in conjunction with the Credit Card Restriction feature.
When both features are enabled for a given extension port, the user is allowed to dial a PIN (personal
identification number) prefix before the number. The PIN number is 4 digits in length.

If the dialed PIN is valid, the ICS-220A will bypass the Iridium Credit Card Platform and charge the call to
the associated post-paid account. If the PIN number is invalid, the ICS-120/220 system software plays
back re-order tones to indicate call failure. When PIN Restriction or Credit Card PIN Dial-Around is
enabled, the PIN entry voice prompt is played back when a user has dialed a number they wish to call.

To make a credit card using MasterCard, Visa, etc.:

STEP DESCRIPTION

Pick up your handset and enter the number you wish to call. If the number is invalid you will
1
hear re-order tones.

2 Listen to the PIN entry voice prompt.

3 Enter the 4-digit PIN number.

4 Wait for the call to be connected.

5 When finished, terminate the call by hanging up your handset.

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3.5 Speed Dialing

The Speed Dialing feature uses the Aeronautical Operation Control (AOC) directory to place calls. Speed
dialing codes are three digits. If the number entered is three digits, the system searches through the
AOC directory for a match. If there is a match, the call is processed using the phone number stored in
the AOC directory.

Speed Dialing is supported from any MCDU terminal, or (2-wire/4-wire) extension port.

3.6 Short Code Dialing

The Short Code Dialing feature uses the Air Traffic Services (ATS) directory to make calls. Short
codes are six digits long. If the number entered is six digits, the system searches through the
ATS directory for a match. If there is a match, the call is processed using the phone number
stored in the ATS directory.

Short Code Dialing is supported from any MCDU terminal, or (2-wire/4-wire) extension port.

3.7 Dialing Restrictions

All of the dialing formats may not be available to all extensions. The ICS-120/220 device can be
configured to apply restrictions to all or some of the outbound communications media.

The ICS-120/220 recognizes misdialed numbers or inadequate digit length to support different types of
calls. If a number is misdialed, the ICS-120/220 will pass reorder tones or a voice message to the caller
as a prompt to hang up and try the call again.

3.8 PIN-Restricted Calling

To make a PIN (Personal Identification Number) restricted call:

STEP ACTION
1 Pick up the handset and dial the number you wish to call.
2 Wait for the voice prompt to ask for a PIN.
3 Enter a 4-digit PIN on the keypad.
4 Hang up when finished.

3.9 Station-to-Station Dialing

To call from one onboard extension to another:

STEP ACTION
1 Pick up the handset.
2 Dial the 2-digit extension number.
3 Wait for the ring signal or a busy signal if the extension is already in use.

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3.10 Toll-Free Numbers

The ICS-120/220 allows the user to dial toll-free numbers with the following prefixes: 1-800, 1-888, 1-
887, 1-866, and 1-877.

Standard Iridium charges apply. Businesses that operate the respective

toll free numbers have the discretion to accept or reject calls originating
NOTE:
from the Iridium Network.

3.11 Executive Override

Executive override allows a station with higher priority to bump another call with lower priority, if needed.
Calls being pre-empted will receive a voice prompt: “Your call has been disconnected for a higher priority
call; please try your call again later.” Stations are pre-configured with priority levels. The highest station
priority is 1; the lowest station priority is normally 8.

3.12 Ring-Down Calling

Stations can be configured to automatically dial a pre-defined ground-based number when the station is
taken off-hook. This feature suppresses all other possible station features for outbound calling.
Normally, these stations are labeled with the pre-defined number and ground destination. This feature
does not apply to the MCDU.

3.13 Conference Calls

The ICS-120/220 supports conference calls with up to six parties, including a GTA or ATG call. Each
party is able to listen and/or talk to other parties simultaneously.

To establish a conference call follow the steps below.

STEP ACTION
1 Establish the GTA or ATG call.
2 Press the FLASH button to place the ground party on hold.
3 Dial #7XX, where XX is the extension number to be added to the conference.
4 Wait for the extension to be answered.
5 Press the FLASH button again to connect the ground party to the callers onboard
the aircraft.

To add additional parties (up to six), ask the most recently added user to the conference to call the next
person to be added.

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4. RECEIVING CALLS
When a call comes from either the ground to the aircraft or from one aircraft to another, the
ICS-120/220 will ring the default telephone on board the aircraft. To answer the call, simply pick up the
handset.

If all transceivers are in use, the caller will hear a voice prompt that
NOTE: states: “The subscriber you are trying to reach is unavailable at this
time, please try your call again later.”

4.1 Default Telephone

When the ICS-120/220 is initially installed on the aircraft, an extension is assigned as the default
telephone. The default is always Extension 11 unless changed during initial configuration or subsequent
reconfiguration. The extension circuits are assigned two-digit numbers to identify the stations. The
numbering is as follows:

2-wire ports 11-14 (11-14 for the ICS-120A)

4-wire ports 15 and 16 (either port may be configured as any one of the available
options, i.e. MCDU, station, or trunk)

4.2 No-Ring-On-Flaps
If the No-Ring-On-Flaps feature has been enabled on a particular extension, it will not ring when the
aircraft flaps are set in the take-off or landing positions.

4.3 Notification of Incoming Call

Inbound call routing is controlled by configurable hunt groups. Each incoming trunk circuit is assigned
one of the available hunt groups. These hunt groups then are configured by available extensions.
Incoming calls are routed via the hunt groups.

For example: if Ext. 11 was configured in the hunt group for the Iridium trunk you are calling, it would ring
Ext. 11. If Ext. 11 is busy, it would ring the next Ext. configured in the inbound hunt group. If DISA is set
to ON and the ground-to-air caller can call the desired extension directly, this extension will ring as a
notification of the incoming call. See the ICS-120/220 Installation and Operations Manual (P/N 710702)
for more information regards DISA.

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4.4 Direct Inward Station Access

Direct Inward Station Access (DISA) allows groundside callers to directly call an extension or device
onboard. The groundside caller should:

STEP ACTION
1 Call the desired number.
2 Listen for the three ring-back tones from the communications system.
3 Listen for either a new dial tone or voice prompts produced by the system.
(Note: it is not necessary to wait for the prompts or the dial tone to complete.)
4 Dial the desired extension number.

Once the call is answered by an extension there is no further selection available. The answering party
must now transfer the call to another extension if necessary.

Trunks must have the DISA Class of Service ENABLED (with Voice
NOTE: Prompts) in order to take advantage of this feature.

4.5 Transferring a Call

To transfer a call to another extension:

STEP ACTION
1 Press the Flash button.
2 Listen for a new dial tone.
3 Enter the new extension number.
4 Hang up to transfer the call.
OR
Wait on the line for an answer and announce the call before hanging up.
(If no answer, flash the hook switch again to reconnect to the groundside caller.)

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5. FAXING
The ICS-120/220 provides two ways of sending and receiving faxes. It can either be done via an analog
trunk, with the fax connected to station 18; or it can be done via the built-in modem. Both methods are
explained below.

5.1 Auto FAX Detect

In this mode, the ICS-120/220 answers the incoming call and a response is returned to the calling party.
During a brief period the device will interrogate the inbound call for Fax tones (beep transmitted by the
calling fax machine every 3 seconds). If that tone is detected the call is switched to the Fax extension. If
the tone is not detected, the call is switched to the default telephone set determined to receive inbound
calls.

NOTE: The Trunk needs to be enabled for Fax Detect.

Ground-side parties sending faxes to the mobile unit should be made aware that fax machines only
transmit their CNG identifier tones if the fax is originated from the sending fax's keyboard and not from the
fax telephone handset. If the fax is initiated from the fax's telephone handset, no identifier tones are
produced and the unit will regard the call as a voice call. In this case, the sender must dial the fax
extension when DISA new dial tone or voice prompts are received.

5.2 FAX Transfer

Incoming faxes are automatically connected to the onboard Fax machine, as when the unit detects the
Fax identifier tones (1100-Hz beep every three seconds). Aircraft personnel should be aware that,
although the rings are inaudible, the Fax machine will start automatically.

Automatic Fax transfer is possible only when direct machine-to-machine

NOTE: connections are made.

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5.3 Using the Iridium Fax Service

The built-in modem allows the user to integrate the Iridium Fax service into the aircraft communications
system and provides a supplementary means of faxing, along with the analog fax capability of the ICS
120/220. For more information about the modem and its related service, contact ICG Product Support.

Faxes are phoned into a data mailbox ground-side and are uplinked to the aircraft via the Iridium satellite
network. Aircraft passengers and crew can also downlink faxes via the Iridium network.

5.3.1.1 Sending a Fax

STEP ACTION
1 Connect a fax machine to the Fax port from the ARINC block.
2 Insert fax into fax machine.
3 Dial the number in the format COUNTRY_CODE+NUMBER. (You do not need to
dial any prefix like 00 or 011.)

5.3.1.2 Receiving a Fax

Received or Mobile Terminated faxes are delivered automatically. When the message has been
delivered to the aircraft, it will cause the fax machine to ring and it will print the message.

If, for some reason, the fax machine is not powered on, out of paper, or not connected, the user must use
the Message Management LOCAL command ##4, using the fax handset, to retrieve the fax to be printed.

To print out a list of all of the available LOCAL commands, take the fax handset
NOTE: off-hook and key in ###.

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6. MCDU OPERATIONS
6.1 Overview
Some aircraft may be equipped with MCDU (Multipurpose Control Display Unit) terminals installed in the
cockpit. These MCDUs provide the flight crew with access to a number of avionic subsystems, such as a
SATCOM (e.g. ICS-120/220), or an ACARS MU (Management Unit).

This section describes the operations of the ICS-120/220 via the MCDU terminals, including: how to make
a voice call, answer a call, and monitor the SATCOM availability status.

6.2 Main Menu Page

The <SAT page is used by the flight crew to control the satellite communications system. Controls for
placing or ending calls and entering manually dialed numbers are accessed on the SAT-PHONE Page
(see Figure 5-2 below).

The following screens may not directly represent your system.

The identification label “SAT,” is customizable within the
NOTE: Configuration Editor (see P/N 710702). For example, your system
may have the MCDU Menu Label “IRDM” which would replace
“SAT” in all the following screenshots.

Figure 6-1. MCDU Main Menu Page

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6.3 SAT-PHONE Page

Main Menu > SAT

To access the Phone Page, press the <SAT button on the MCDU Main Menu page.

Channel 1

Status

Line Select
Key
Call Priority
Settings
Channel 2

Status Access to the

ATS and AOC
Line Select Directories
Key
Access to the
Call History
Page
Figure 6-2. SAT-PHONE Page 1/2

Table 6-1. SAT-PHONE Channel Statuses

CHANNEL
DEFINITION
STATUS
READY The SAT Channel is registered onto the network.
DIALING The SDU is processing the call.
RINGING The call has been passed through to the PSTN, is ringing, and is waiting for the
remote party to pick up.
ANSWERED The placed call was answered and the call is active.
CALL FAIL The call has failed.
INCOMING Incoming Call – Awaiting ANSWER.
UNAVAILABLE The SAT Channel is not available; insufficient signal level. See below.
CALL ENDED The call has been terminated.
DATA CALL The SAT channel is busy, engaged in a data call.
GND CALL Incoming GTA Call – Awaiting ANSWER
NOT READY The LBT is in use and the other statuses do not apply.
ACARS USE The SBD has begun to use the LBT for ACARS because of an SBD Modem failure.
FAIL The LBT has not been initialized.
CABIN CALL A cabin phone (ext. 11 – 14) has called the MCDU (ext. 15 or 16).

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6.4 Manual Dialing

Manual dialing is always enabled for six digit short code ATS phone numbers. Manual dialing of full
internationally based phone numbers is always enabled, unless the White List is enabled.

Table 6-2. LINE SELECT KEY Functions

LINE SELECT KEY FUNCTION DEFINITION

<MAKE CALL Make a call to the dialed phone number displayed below the
Line Select Key text
<CLR STATUS Clear the CALL FAIL Channel Status
<ANSWER Answer incoming call
<END CALL Terminate current active call

To manually dial a phone number:

STEP DESCRIPTION

1 Enter the number using the MCDU scratchpad.

Press the Line Select Key (LSK) for Channel 1 or Channel 2 (Channel 1 only, on the ICS-
2 120A). This will transfer the scratchpad number to the correct channel, and the call to be
dialed through.

Press < MAKE CALL. This extra step allows the pilot to change the priority level of the
3
manually dialed number or to check that it has been entered correctly before making the call.

6.4.1 Speed Dialing

The Speed Dialing feature uses the Aeronautical Operation Control (AOC) directory to place calls. Speed
dialing codes are three digits. If the number entered is three digits, the system searches through the
AOC directory for a match. If there is a match, the call is processed using the phone number stored in
the AOC directory. See Section 6.13.2 for more on the AOC directory.

Speed Dialing is supported from any MCDU terminal, or (2-wire/4-wire) extension port.

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6.5 Making a Call

To make a call:

STEP DESCRIPTION

1 Push the <SAT LSK on the MCDU Main Menu. The SAT-PHONE Page will appear.

2 Enter the phone number as described in the previous section. See Figure 6-3.

3 Push the <MAKE CALL LSK on the SAT-PHONE Page.

4 Push the <END CALL LSK to cancel the existing call and return the prompt to <MAKE CALL.

Figure 6-3. Outgoing Call

Figure 6-4. Outgoing Call from Channel 1: Press <MAKE CALL LSK.

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Figure 6-5. Outgoing Call from Channel 1: Status is RINGING

Figure 6-6. Outgoing Call from Channel 1: Status is ACTIVE

If a call fails for some reason, the channel status will change to CALL FAIL and the <CLR STATUS
prompt will appear. After a short period of time, the CALL FAIL status will clear automatically as re-order
tones are heard. Alternatively, <CLR STATUS may be pressed to revert back to the READY state.

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6.6 Credit Card Calls

The Credit Card Restriction feature provides a system configuration setting to restrict a user extension
port to credit card calls only. Individual systems may or may not have the necessary Credit Card SIM
required for Credit Card Calling. This feature operates on a per-extension port basis. During Outbound
Hunting (call routing process), the system software determines if the transceiver’s SIM card is provisioned
for credit card calling.

Once the call is connected, the User will be prompted by the Iridium Credit Card Platform to enter a credit
card number and expiration date. The credit card information is then validated and the call succeeds. If
the SIM card is not provisioned for credit card calling, re-order tones are played back to the user to
indicate call processing failed.

To make a credit card call:

STEP DESCRIPTION

1 Push the <SAT LSK on the MCDU Main Menu. The SAT-PHONE Page will appear.

2 Enter the phone number.

3 Press the <MAKE CALL LSK to initiate the call. The prompt changes to <END CALL.

4 Wait for the voice prompt to instruct you to enter your Credit Card information.

5 Enter your complete credit card number and press <SEND.

6 Enter the expiration date of your credit card and press <SEND.

7 Push the <END CALL LSK to cancel the existing call and return the prompt to <MAKE CALL.

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6.7 Credit Card PIN Dial-Around Calls

The Credit Card PIN Dial-Around feature operates in conjunction with the Credit Card Restriction feature.
When both features are enabled for a given extension port, the user is allowed to dial a PIN prefix before
the number. The PIN number is 4 digits in length. If the dialed PIN is valid the ICS-120/220 will bypass
the Iridium Credit Card Platform and charge the call to the associated post-paid account. If the PIN
number is invalid, the ICS-120/220 system software redirects the call through the credit card platform.
When PIN Restriction or Credit Card PIN Dial-Around is enabled, the PIN entry voice prompt is played
back when the extension is taken off-hook.

STEP DESCRIPTION

1 Push the <SAT LSK on the MCDU Main Menu. The SAT-PHONE Page will appear.

2 Enter the phone number as described in Section 5.3. See Figure 6-3.

3 Push the <MAKE CALL LSK. The prompt changes to <END CALL

4 At the voice prompt, “Please enter your PIN”, enter the PIN number.

5 Push the <END CALL LSK to cancel the existing call and return the prompt to <MAKE CALL.

6.8 PIN-Restricted Calls

The PIN number is four digits in length. The ICS-220A system software supports a single PIN number per
extension port. While there is a limited amount of PIN numbers, each PIN may be used from any
extension port. The dialed number is processed only when the PIN number matches that stored in the
port configuration of the extension in use. If the PIN number does not match, the ICS-120/220 system
software plays back re-order tones to indicate call failure.

When PIN Restriction or Credit Card PIN Dial-Around is enabled, the PIN entry voice prompt is played
back when the extension is taken off-hook.

STEP DESCRIPTION

1 Push the <SAT LSK on the MCDU Main Menu. The SAT-PHONE Page will appear.

Enter the phone number.

2

3 Push the <MAKE CALL LSK on the SAT-PHONE Page.

At the voice prompt, “Please enter your PIN”, enter the PIN number. Once the call is in
4
progress, the <MAKE CALL prompt changes to <END CALL.

5 Push the <END CALL LSK to cancel the existing call and return the prompt to <MAKE CALL.

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6.9 Incoming Call

When there is an incoming call, the SAT channel status will change to INCOMING. The <ANSWER
prompt will appear on the left and the <REJECT prompt will appear beneath the <ANSWER prompt. See
Figure 6-7.

STEP DESCRIPTION

1 Push the <ANSWER LSK.

2 Push the <END CALL LSK to cancel existing call and return prompt to <MAKE CALL.

Figure 6-7. Incoming Call

6.10 Air/Ground Initiated Call Termination

When a call ends, initiated by either air or ground, the SAT channel status displays CALL ENDED, and
the prompt <CLR STATUS appears. After a short period of time, the SAT channel status reverts back to
READY and the prompt <MAKE CALL re-appears.

Figure 6-8. CALL ENDED Screen

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6.11 Conference Calling from the MCDU

Occasionally, the flight deck will need to initiate a call to the ground and conference in the cabin crew. To
make a conference call from the MCDU:

STEP DESCRIPTION

1 Push the <SAT LSK on the MCDU Main Menu. The SAT-PHONE Page will appear.

2 Make an ATG call, as described in Section 6.5.

3 Once the call has been established, press the <CBN CONF LSK.

4 Dial the extension with which you wish to establish a conference call.

5 Press the <EST CONF LSK.

6 Once extenstion 12 has picked up, the conference call can be terminated.

6.12 Follow-on Dialing from the MCDU

After a call has been placed, users have the option to enter a follow-on number to send on the active
channel as DTMF digits. This allows users to dial extension numbers or other prompts to get access to
the desired ground party.

After a call is completed, any DTMF characters typed on the scratchpad can be dialed on an active
channel by hitting the SEND> entry on the screen associated with the appropriate SATCOM channel.
When the SEND> LSK is pressed, the scratchpad entry will be processed and the DTMF digits will be
dialed on the active call over the Iridium network.

After the call is connected, the user can enter information using the scratchpad in order to satisfy any
prompts or to enter an extension number, call billing information, etc.

Figure 6-9. Follow-on Dialing Example

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6.13 MCDU Interface - ARINC 739A Call Annunciation

ARINC 739A Call Annunciation protocols alert MCDU users to incoming calls if they are on a different
page of the MCDU interface. The SATCOM communicates with the MCDU, per ARINC 739A spec., for
Inactive System Call Annunciation. The MCDU will light up the CALL light and display REQ next to the
<SAT option on the MCDU Main Menu page.

This CALL light is physically located on the MCDU front panel

NOTE: (applicable only to some MCDU models). This CALL light is not the
same as a “CALL” light on the Audio Control Panel or elsewhere in the
cockpit.

6.14 The Directory Page

The ICS-120/220 supports directory dialing. The following section details using the directory in its default
hierarchy. This default hierarchy is not permanent and can be modified as needed.

The following figures show one of many, possible directory hierarchy

NOTE: configurations. The actual MCDU directory pages may appear slightly
different than the following examples.

Figure 6-10. The MCDU Directory Page

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6.14.1 The ATC Directory

The Air Traffic Communication (ATC) Directory is a hierarchical directory that, in this example, begins with
regions, which are sub-divided into countries, and finally entries.

Figure 6-11. ATC Directory Page: Region

Table 6-3. ATC Regions

DIRECTORY REGION

AF I Africa
EUR Europe
MID/ASIA Middle East and Asia
NAT/NAM North Atlantic and North America
PAC Pacific
SAM/CAR South America and Caribbean

After selecting a region, the ATC Directory will show the country sub-directories for that region.

Figure 6-12. ATC Sub-Directory

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After selecting the country, the ATC Directory will show all the available entries for that country. Select
one using the appropriate LSK to send it to the SAT-Phone page’s scratchpad for dialing.

Figure 6-13. ATC Directory Details

6.14.2 The AOC Directory

The Aeronautical Operational Control Directory stores entries specific to the operations of the unit
including Emergency numbers, Company specific numbers, and Operations numbers.

Figure 6-14. AOC Directory

If the Emergency, Company, and Operations sub-directories are not empty, as is sometimes the case per
configuration parameters, they will appear as short cuts on the SAT Directory Index. See Figure 12-5.

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6.15 History Page

The History page shows the last five calls placed by this MCDU. Pressing any of the LSKs associated
with the number dialed will cause the unit to return you to the SAT-PHONE page with the number in the
scratchpad area in preparation for selecting the SATCOM channel for the number. Power cycling the ICS
unit will clear this History.

Figure 6-15. MCDU History Page

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7. DIALING PLANS AND CODES

The ICS-120/220 is capable of supporting many types of outbound dialing. Typically, two main formats
are used: the North American standard and the International standard. The ICS-120/220 automatically
adds, strips, and changes digits to accommodate the communications network through which the call is
being processed. The caller dials a single format and does not need to know the various dialing formats
required by the various communications services.

See Section 9 at the back of this guide for a list of country codes for
NOTE: international dialing.

7.1 North American Dialing Plan

AIR TO GROUND (ATG)
Calls to North 1 + Area Code + Number
America For example, to call ICG: 1-757-947-1030
Calls to other Int’l 011 + Country Code + City Code + Number
destinations For example, to call the U.K.: 011 - 44 - 1703- 123456
AIRCRAFT TO AIRCRAFT
Air to Air 011 + 8816 + 8-digit transceiver telephone number

7.2 International Dialing Plan

AIR TO GROUND (ATG)
Calls to North 00 + Country Code + Area Code + Number
America For example, to call ICG: 00+1-757-947-1030
Calls to other Int’l 00 + Country Code + City Code + Number
destinations For example, to call the U.K.: 00 + 44-1703-123456
AIRCRAFT TO AIRCRAFT
Air to Air 00 + 8816 + 8 Digit Transceiver Number

7.3 Making Calls to Iridium Phones

CALLS-TO-IRIDIUM PHONE
Air-to-Iridium 011 + 8816 + 8-digit transceiver telephone number
Ground-to-Iridium 011 + 8816 + 8-digit transceiver telephone number

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8. VOICE PROMPTS
8.1 Overview
The ICS-120/220 system is shipped with a set of four default voice prompts in English. These voice
prompts can be translated to any other language; however, the function must be maintained. Voice
prompts are stored with in the unit and not in the CIM module. For example, Voice Prompt ID 02 must
involve PIN entry since that function is associated to that Voice Prompt ID in the system.

Table 7-1 below lists the default voice prompts, and provides a usage description for each Voice Prompt.
Table 8-1. Default Voice Prompts

ID VOICE PROMPT LABEL VOICE PROMPT DESCRIPTION

0 Unused Reserved for future
1 Service not Available Introduced in SW rev-06.

During outbound call processing, if no media is found available to

complete the call, the Service not Available voice prompt is played back.

Voice Prompt: “Service not available; please try your call again.”
2 PIN Entry Introduced in SW rev-04.

When PIN Restriction or Credit Card PIN Dial-Around is enabled, the Pin
Entry voice prompt is played back whenever the extension is taken off-
hook.

Voice Prompt: “Please enter your PIN”

3 Number not Found Introduced in SW rev-04.

When a short-code or speed-dial code is dialed by the User, and not

found in the ATS or AOC directories, the Number not Found voice
prompt is played back.

Voice Prompt: “The number you have entered is not present in the
directory; please check the number and try your call again.”
4 Call Preemption Introduced in SW rev-04.

When a lower priority call is pre-empted by a higher priority call, the party
that was pre-empted will hear the Call Preemption voice prompt.

Voice Prompt: “Your call has been disconnected for a higher priority call;
please try your call again later.”

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ID VOICE PROMPT LABEL VOICE PROMPT DESCRIPTION

5 DISA Introduced in SW rev-04.
(Direct Inward System
Access) When a trunk is configured with DISA enabled, incoming calls are
automatically answered and the caller is asked for the destination
extension number.
Voice Prompt: “Please enter the party’s extension you wish to reach.”
6 Unused Reserved for future

8.2 Lower Priority Call Pre-Emption Voice Prompt

The system plays back a voice prompt to a lower priority call in progress when pre-empted to process a
higher priority call. See Voice Prompt ID 04 in the table above. If voice prompts are disabled for that
Station, a Bong Tone is played back instead.

8.3 Customizing a Voice Prompt

To customize a voice prompt:

STEP DESCRIPTION

Pick up a handset and enter <#5xx>, where xx is the Voice Prompt ID to be recorded.
1
(Note: Valid message numbers are from 02 through 05. See Table 7-1 for the
complete list of customizable voice prompts.)

2 Dial <#> to start the recording.

Begin speaking and press <*> when the recording is complete.

3
(Note: It is better to press <*> than just hanging up because the act of hanging up the
handset receiver can cause noise which will be recorded in the message.)

8.4 Playing Back a Voice Prompt

To play back a pre-recorded prompt:

STEP DESCRIPTION

1 Pick up a handset and enter <#6xx>, where xx is the message number.

2 Listen to the message then hang up when the message is completed.

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8.5 Saving all Prompts to Flash

Saving prompts to flash will take some time and will disable all other functions until this operation is
complete. When complete, the unit will resume normal operation.

To save all messages to flash:

STEP DESCRIPTION

1 Pick up a handset and enter <#*777#>.

If voice prompt changes or additional recordings are not saved the data
NOTE: will be lost when the system is powered off.

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9. IRIDIUM INTERNET CONNECTION

This interface provides the user with a connection to the internet. Iridium’s Direct Internet 2.0 Data
Service provides enhanced Internet connectivity through dedicated servers at the Iridium gateway,
allowing you to execute accelerated file transfers and to more efficiently browse the Internet and
exchange e-mail. Using this service, you connect directly to the Internet, using ICS-120/220 transceiver
#1 as a data modem. Before using Direct Internet 2.0, you will need to install the client software
(provided on the Iridium Data Services CD or from Iridium’s website) on your computer.

To access the internet with this interface the PC must have a serial port, a standard serial cable, and the
network connection (Iridium’s Direct Internet 2.0) must already be configured. Individual aircraft may not
be configured for this kind of service.

STEP ACTION
1 Connect a PC to serial port 1 (or serial port 2 on the -2 models) at the back of the
ICS-120/220.
2 Click on one of the following:
Shortcut for the Direct Internet 2.0, if it exists on the desk top.

Start>Connect to>Iridium network connection.

3 Enter user name and password if required.

4 Wait for the internet screen to appear.

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10. INTERNATIONAL COUNTRY CODES

Afghanistan………....... 93 Christmas Island.......... 672 Guadeloupe.......... 590
Albania………………... 355 Cocos Islands…........... 672 Guam.................... 671
Algeria……………….... 213 Colombia…………........ 57 Guantanamo Bay.. 53
American Samoa......... 684 Comoros……………..... 269 Guatemala............ 502
Andorra………….......... 376 Congo........................... 242 Guiana.................. 594
Angola……………….... 244 Cook Islands……......... 682 Guinea.................. 224
Antarctica………........... 672 Costa Rica……............ 506 Guinea-Bissau...... 245
Antigua, Barbuda…...... 1-268 Croatia…………........... 385 Guyana................. 592
Argentina…………........ 54 Cuba………………....... 53 Haiti...................... 509
Armenia………….......... 374 Cyprus……………….... 357 Honduras.............. 504
Aruba…………….......... 297 Czech Republic............ 420 Hong Kong............ 852
Ascension……….......... 247 Denmark……………..... 45 Hungary................ 36
Australia…………......... 61 Diego Garcia……......... 246 Iceland.................. 354
Austria……………........ 43 Djibouti……………….... 253 India...................... 91
Azerbaijan……….......... 994 Dominica…………….... 767 Indonesia.............. 62
Bahamas...................... 1-242 Dominican Republic..... 1-809 Iran........................ 98
Bahrain……………....... 973 1-849 Iraq........................ 964
1-829
Bangladesh.................. 880 Easter Island……......... 6 Ireland................... 353
Barbados...................... 1-246 Ecuador……………...... 593 Israel..................... 972
Belarus......................... 375 Egypt………………...... 20 Italy....................... 39
Belgium........................ 32 El Salvador………….... 503 Ivory Coast............ 225
Belize........................... 501 Equatorial Guinea........ 240 Jamaica................. 1-876
Benin............................ 229 Eritrea…………………. 291 Japan.................... 81
Bermuda....................... 1-441 & Estonia……………….... 372 Jerusalem............. 2
809
Bhutan.......................... 975 Ethiopia……………...... 251 Jordan................... 962
Bolivia........................... 591 Falkland Islands…........ 500 Kazakhstan........... 7
Bosnia, Herzegovina.... 387 Faroe Islands……........ 298 Kenya.................... 254
Botswana..................... 267 Fiji…………………….... 679 Kiribati................... 686
Brazil............................ 55 Finland………………… 358 Kuwait................... 965
British Virgin Islands..... 284 France……………….... 33 Kygyzstan............. 996
Brunei........................... 673 French Antilles............. 596 Laos...................... 856
Bulgaria........................ 359 French Guyana…......... 594 Latvia.................... 371
Burkina Faso................ 226 French Polynesia…...... 689 Lebanon................ 961
Burundi......................... 257 Fyrom (Macedonia)...... 389 Lesotho................. 266
Cambodia..................... 855 Gabon………………..... 241 Liberia................... 231
Cameroon..................... 237 Gambia………….......... 220 Libya..................... 218
Canada......................... 1 Georgia……………...... 995 Liechtenstein......... 423
Cape Verde Islands...... 238 Germany………………. 49 Lithuania............... 370
Cayman Islands............ 345 Ghana.......................... 233 Luxembourg.......... 352
Central African Rep...... 236 Gibraltar....................... 350 Macau................... 853
Chad............................. 235 Greece………………… 30 Macedonia............ 389
Chatham Island (NZ).... 64 Greenland.................... 299 Madagascar.......... 261
Chile............................. 56 Grenada, Carriacuou.... 473 Malawi................... 265
China............................ 8 Grenadin Islands.......... 784 Malaysia................ 60

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Maldives........................ 960 St. Kitts............................. 869 Wake Island.................... 808

Mali................................ 223 St. Helena........................ 290 Wallis & Futuna Islands... 681
Malta.............................. 356 St. Lucia........................... 758 Western Samoa... 685
Mariana Islands............. 670 St. Pierre et Miquelon...... 508 Yemen................. 967
Marshall Islands............ 692 St. Vincent....................... 784 Zaire.................... 243
Martinique...................... 596 Saipan............................. 670 Zambia................ 260
Mauritania...................... 222 San Marino...................... 378 Zanzibar.............. 259
Mauritius........................ 230 Sao Tome........................ 239 Zimbabwe............ 263
Mayotte.......................... 269 Saudi Arabia.................... 966
Mexico........................... 52 Senegal Republic............ 221
Micronesia, Fed. States. 691 Serbia, Republic of.......... 381
Midway Islands.............. 808 Seychelles....................... 248
Miquelon........................ 508 Sierra Leone.................... 232
Moldova......................... 373 Singapore........................ 65
Monaco.......................... 377 Slovakia........................... 421
Mongolia........................ 976 Slovenia........................... 386
Montserrat..................... 664 Solomon Islands.............. 677
Montenegro................... 382 Somalia........................... 252
Morocco......................... 212 South Africa..................... 27
Mozambique.................. 258 South Korea..................... 82
Myanmar....................... 95 Spain............................... 34
Namibia......................... 264 Sri Lanka......................... 94
Nauru............................. 674 Sudan.............................. 249
Nepal............................. 977 Suriname......................... 597
Netherlands................... 31 Swaziland........................ 268
Neth. Antilles................. 599 Sweden............................ 46
Nevis............................. 869 Switzerland...................... 41
New Caledonia.............. 687 Syria................................ 963
New Zealand................. 64 Taiwan............................. 886
Nicaragua...................... 505 Tajikistan......................... 7
Niger.............................. 227 Tanzania.......................... 255
Nigeria........................... 234 Thailand........................... 66
Niue............................... 683 Togo................................ 228
Norfolk Island................ 672 Tokelau............................ 690
North Korea................... 850 Tonga.............................. 676
Norway.......................... 47 Trinidad and Tobago....... 868
Oman............................. 968 Tunisia............................ 216
Pakistan......................... 92 Turkey............................. 90
Palau............................. 680 Turkmenistan................... 993
Panama......................... 507 Turks & Caicos Islands.... 649
Papua New Guinea....... 675 Tuvalu.............................. 688
Paraguay....................... 595 Uganda............................ 256
Peru............................... 51 Ukraine............................ 380
Philippines..................... 63 United Arab Emirates...... 971
Poland........................... 48 United Kingdom............... 44
Portugal......................... 351 United States................... 1
Principe......................... 239 Uruguay........................... 598
Puerto Rico................... 1-787 U.S. Virgin Islands........... 340
& 1-939
Qatar............................. 974 Uzbekistan....................... 998
Reunion Island.............. 262 Vanuatu........................... 678
Romania........................ 40 Vatican City..................... 39
Russia........................... 7 Venezuela........................ 58
Rwanda......................... 250 Vietnam, Socialist Rep.... 84

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