ANALYSIS

Table 1: Table shows gender of the respondents

Gender No. of Respondents % Of Respondents

Male 3 15

Female 17 85

Total 20 100

Inference:

The above table shows the gender of 20 respondents. 85% of respondents

are female and 15% of respondents are male.
 Chart 1: Chart showing gender of the respondents

Table 2: Table shows Age wise classification

Age No. of Respondents % Of Respondents

15-20 1 5

21-25 13 65

5 25
26-30
Above 30 1 5

Total 20 100

Inference:

The table shows 65% of the customer belongs belong to the age of 21-25, 25%
of the customers belong to age of 26-30, 5% of the customers belongs to the age
of 15-20 and above 30.
 Chart 2: Chart showing age wise classification

Table 3: Table shows Relationship with customers

Relationship No. of Respondents % Of Respondents

Telephone 2 10

sales executive 12 60

Letter 6 30

Total 20 100

Inference:

Table shows company keeping relationship with customers through 60% of

sales executive, 30% of telephone and 10% of letter.
 Chart 3: Chart showing relationship with customers

Table 4: Table shows customer opinion towards display of the product

Opinion no. of respondents % of respondent

Highly satisfied 8 40
Satisfied 10 50

Dissatisfied 1 5

Highly dissatisfied 1 5

Total 20 100

Inference:

Table shows customer opinion towards 50% of respondents are satisfied,40%

are highly satisfied and 5% are dissatisfied and highly dissatisfied.
Chart 4: Chart showing the customers opinion towards display of the product

Table 5: Table shows satisfaction level with regards to delivery of the product
delivery No.of respondents % of respondent

Highly satisfied 6 30

Satisfied 12 60

Dissatisfied 1 5

Highly dissatisfied 1 5

total 20 100

Inference:

Table shows satisfaction level with regard to delivery of the product 60% are
satisfied, 30% are highly satisfied, 5% are dissatisfied and highly dissatisfied.
Chart 5: Chart showing satisfaction level with regards to delivery of the product

Table 6: Table shows satisfaction of contact after delivery of the product

Satisfaction No.of respondents % of respondent

Yes 17 85
no 3 15

total 20 100

Inference:

Table shows satisfied with sales executive contact after delivery of the product
85% are satisfied and 15% are not satisfied.
Chart 6: Chart showing satisfaction of contact after delivery of the product

Table 7: Table shows demonstration made by the sales advisors at the show room

Demonstration No. of respondents % of respondent

Excellent 8 40

Good 10 50
Fair 1 5

Low 1 5

total 20 100

Inference:

Table shows demonstration made by the sales advisors at the show room 50%
are good, 40% excellent, 5% are fair and low.
Chart 7: Chart showing demonstration made by the sales advisors at the show
room

Table 8: Table show availability of colors in the show room

Availability No. of respondents % of respondent

Excellent 7 35

Good 10 50
Fair 2 10

Low 1 5

Total 20 100

Inference:

Table shows availability of colors in the show room 50% are good, 35% are
excellent, 10% are fair and 5% are low.

Chart 8: Chart showing availability of colors in the show room

Table 9: Table shows reason for preparing TVS vehicles

reason No. of respondents % of respondent

mileage 3 15

Pick up 4 20

Special features 6 30
style 5 25

comfort 1 5

price 1 5

total 20 100

Inference:

The table shows the reasons for preparing TVS vehicles 30% of customers are
chosen special features, 25% of customers are chosen style, 20% of customers are
chosen pick up, 5% of customers are chosen comfort and price.

Chart 9: Chart showing reason for preparing TVS vehicles

Table 10: Table shows customer opinion towards model of the vehicle across age group

particular No. of respondents % of respondents

Highly available 7 35

Moderately available 10 50

Lowly available 3 15

total 20 100
Inference:

The table shows customer opinion towards models of the vehicles across age
group 50% are moderately available, 35% are highly available and 15% are lowly
available.

Chart 10: Charts showing customer opinion towards model of the vehicle across
age group
Table 11: Table shows customer opinion towards models and varieties available in the company

opinion No. of respondents % of respondent

Highly satisfied 7 35

satisfied 8 40
dissatisfied 4 20

Highly dissatisfied 1 5

total 20 100

Inference:

The table shows customer satisfaction level towards models and varieties
available in the company 40% of customers are satisfied, 35% are highly satisfied,
20% are dissatisfied and 5% are highly dissatisfied.

Chart 11: Chart showing customer satisfaction level towards models and
varieties available in the company
Table 12: Table shows customers service offered by TVS scooty pep+

Particular No. Of respondents % of respondent

Highly satisfied 12 60

Satisfied 6 30

Dissatisfied 1 5

Highly dissatisfied 1 5
Total 20 100

Inference:

The table shows customer service offered by TVS scooty pep+ 60% of
customers are highly satisfied, 30% are satisfied and 5% are dissatisfied and highly
dissatisfied.

Chart 12: Chart showing customer service offered by TVS scooty pep+
Table 13: Table shows co-operative nature of service counter/staff

nature No. of respondents % of respondent

Excellent 7 35

Good 12 60

Fair 1 5

Low 0 0
total 20 100

Inference:

The table shows co-operative nature of service counter/staff 60% of

customers are chosen good nature, 35% are excellent, 5% are chosen fair and 0%
are low.

Chart 13: Chart showing co-operatives nature of service counter/staff

Table 14: Table shows service rendered by customers service department

rate No. of respondents % of respondent

Very high 10 50

high 9 45

low 1 5
Very low 0 0

total 20 100

Inference:

The table shows service rendered by customers service department 50% are
very high, 45% are high, 5% are low and 0% are very low.
 Chart 14: Chart showing service rendered by customer service department

Table 15: Table shows customer opinion towards service intimation that customer receives

opinion No. of respondents % of respondent

Excellent 7 35

Good 12 60

Fair 0 0
Low 1 5

total 20 100

Inference:

The table shows customer opinion towards service intimation that

customer receives 60% of customers are chosen good, 35% are excellent, 5% are
low and 0% are fair.

Chart 15: Chart showing customer opinion towards service intimation that
customer receives
Table 16: Table shows front office maintenance

award No. of respondents % of respondent

Excellent 13 65

Good 5 25

Fair 2 10
Low 0 0

total 20 100

Inference:

Table shows front office maintenance 65% are chosen excellent, 255 are
chosen good, 10% are chosen fair and 0% low.

Chart 16: Chart showing front office maintenance

CHI-SQUARE
 AGE 15-20 21-25 26-30 Above 30 Total

MODELS

AND

VARIETIES
Highly satisfied 0 5 2 0 7
Satisfied 0 6 1 1 8
Dissatisfied 0 0 0 0
Highly dissatisfied 2 1 2 0 5
Total 2 12 5 1 20

Observed Expected (Oi-Ei) (Oi-Ei)2 (Oi-Ei)2/Ei

frequencies(oi) frequencies(Ei)
0 0 0 0 0
5 4.2 0.8 0.64 0.152
2 0.7 1.3 1.69 2.414
0 0 0 0 0
0 0 0 0 0
6 4.8 1.2 1.44 0.3
1 2 -1 1 0.5
1 0.4 0.6 0.36 0.9
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
2 0.5 1.5 2.25 4.5
1 3 -2 4 1.333
2 1.25 0.75 0.56 0.448
0 0 0 0 0

Sample Age Models and varieties

15-20 21-25 26-30 Above 30 HS S D HD
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