Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 38 views

    Resolving Conflict: The Conflict Resolution Process

    Uploaded by

    evbaru
    The document outlines a 5-step process for resolving conflict: 1. Create an effective atmosphere by neutralizing emotions, setting time/place, and ground rules. 2. Create mutual understanding by identifying individual, shared, and group needs. 3. Focus on individual and shared needs by finding common ground and building goodwill. 4. Get to the root cause by examining causes, creating diagrams, identifying forgiveness, and benefits of resolution. 5. Build a solution by creating criteria, options, choosing a solution, and implementation plan.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Resolving Conflict: The Conflict Resolution Process

    Uploaded by

    evbaru
    38 views2 pages
    The document outlines a 5-step process for resolving conflict: 1. Create an effective atmosphere by neutralizing emotions, setting time/place, and ground rules. 2. Create mutual understanding by identifying individual, shared, and group needs. 3. Focus on individual and shared needs by finding common ground and building goodwill. 4. Get to the root cause by examining causes, creating diagrams, identifying forgiveness, and benefits of resolution. 5. Build a solution by creating criteria, options, choosing a solution, and implementation plan.

    Original Description:

    RESOLVING CONFLICT

    Original Title

    RESOLVING CONFLICT

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document outlines a 5-step process for resolving conflict: 1. Create an effective atmosphere by neutralizing emotions, setting time/place, and ground rules. 2. Create mutual understanding by identifying individual, shared, and group needs. 3. Focus on individual and shared needs by finding common ground and building goodwill. 4. Get to the root cause by examining causes, creating diagrams, identifying forgiveness, and benefits of resolution. 5. Build a solution by creating criteria, options, choosing a solution, and implementation plan.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    38 views2 pages

    Resolving Conflict: The Conflict Resolution Process

    Uploaded by

    evbaru
    The document outlines a 5-step process for resolving conflict: 1. Create an effective atmosphere by neutralizing emotions, setting time/place, and ground rules. 2. Create mutual understanding by identifying individual, shared, and group needs. 3. Focus on individual and shared needs by finding common ground and building goodwill. 4. Get to the root cause by examining causes, creating diagrams, identifying forgiveness, and benefits of resolution. 5. Build a solution by creating criteria, options, choosing a solution, and implementation plan.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    TAKEAWAY GUIDE

    RESOLVING CONFLICT

    RESOLVING CONFLICT



    THE CONFLICT RESOLUTION PROCESS

    1. Create an Effective Atmosphere
    a. Neutralize Emotions
    b. Set the Time and Place
    c. Set the Ground Rules
    2. Create a Mutual Understanding
    a. Identify Needs for Me, Them, & Us
    3. Focus on Individual and Shared Needs
    a. Find Common Ground
    b. Build Positive Energy and Goodwill
    c. Strengthen the Partnership
    4. Get to the Root Cause
    a. Examine Root Causes
    b. Create a Fishbone Diagram
    c. Identify Opportunities for Forgiveness
    d. Identify the Benefits of a Resolution
    5. Build a Solution
    a. Create Criteria
    b. Create a Shortlist
    c. Choose a Solution
    d. Build a Plan
    TAKEAWAY GUIDE
    RESOLVING CONFLICT

    NEUTRALIZING EMOTIONS
    1. Negative feelings are normal
    2. Acknowledge root causes
    3. Identify ways to resolve feelings
    4. Generate the solution

    What Do I Want?
    Identify what you want out of the situation. What are you upset about? It’s also effective to think
    about what you really need. This will give you some bargaining room during the conflict
    resolution process and will increase your chances of getting a favorable result.

    What Do They Want?


    Next, you need to figure out what the person you’re butting heads with wants. Try to frame this
    positively. Explore all the angles to maximize your possibilities for mutual gain.

    What Do We All Want?


    Now that you’ve identified the wants and needs of both sides, look for areas of overlap. These
    will be the starting points for establishing mutual ground.

    CHOOSING THE TIME AND PLACE


    ● Minimize Distractions
    ● Select a Neutral Location
    ● Be Conscious of Scheduling

    Remember, conflict isn’t necessarily a bad thing. What makes the difference between success
    and failure is how you cope with and resolve the conflicts you encounter.

    You might also like