Communication Management Strategy: Project Name: Date: Release: Author: Owner: Client: Document Number

<Insert Project Name> Created/updated 23/01/16
Communication Management Strategy
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page 1 of 6
Communication Management Strategy Created/updated 23/01/16
<Insert Project Name>
Overview
Purpose A Communication Management Strategy contains a description of the
means and frequency of communication to parties both internal and
external to the project. It facilitates engagement with stakeholders
through the establishment of a controlled and bi-directional flow of
information.
Contents The Communication Management Strategy should cover the following topics.
Introduction.............................................................................................................. 3
Communications Procedure .................................................................................... 3
Tools and Techniques ............................................................................................. 3
Records ................................................................................................................... 3
Reporting ................................................................................................................. 3
Timing of Communication Activities ...................................................................... 4
Roles and Responsibilities ...................................................................................... 4
Stakeholder Analysis ............................................................................................... 5
Information Needs ................................................................................................... 6
Advice The Communication Management Strategy is derived from the: Corporate

communications policies (e.g. rules for disclosure for publicly listed
companies); The programme’s information management strategy; Other
components of the Project Initiation Documentation (in particular the
project management team structure, the Risk Management Strategy, Quality
Management Strategy and Configuration Management
Strategy); Facilitated workshops/informal discussions with stakeholders; and
Stakeholder analysis.
A Communication Management Strategy can take a number of formats,
including: Stand-alone product or a section in the Project Initiation
Documentation; Document, spreadsheet or mindmap; Entry in a project
management tool.
The following quality criteria should be observed:

 All stakeholders have been identified and consulted for their
communication requirements
 There is agreement from all stakeholders about the content, frequency
and method of communication
 A common standard for communication has been considered
 The time, effort and resources required to carry out the identified
communications have been allowed for in Stage Plans
 The formality and frequency of communication is reasonable for the
project’s importance and complexity
 For projects that are part of a programme, the lines of communication,
and the reporting structure between the project and programme, have
been made clear in the Communication Management Strategy
 The Communication Management Strategy incorporates corporate
communications facilities where appropriate (e.g. using the marketing
communications department for distributing project bulletins)
page 2 of 6
Introduction
(States the purpose, objectives and scope, and identifies who is responsible for the
strategy)
Communications Procedure
(A description of (or reference to) any communication methods to be used. Any variance
from corporate or programme management standards should be highlighted, together with
a justification for the variance)
Tools and Techniques

(Refers to any communication tools to be used, and any preference for techniques that may
be used, for each step in the communication process)
Records
(Definition of what communication records will be required and where they will be
stored (for example, logging of external correspondence))
Reporting
(Describes any reports on the communication process that are to be produced, including
their purpose, timing and recipients (for example, performance indicators))
page 3 of 6
Timing of Communication Activities

(States when formal communication activities are to be undertaken (for example, at the
end of a stage) including performance audits of the communication methods)
Roles and Responsibilities

(Describes who will be responsible for what aspects of the communication process,
including any corporate or programme management roles involved with communication)
page 4 of 6
Communication Management Strategy <Insert Project Name> Created/updated 23/01/16
Stakeholder Analysis
Interested Party1 Current Desired Interfaces Key Messages
Relationship Relationship
1
This may include accounts staff, user forum, internal audit, corporate or programme quality assurance, competitors etc.
page 5 of 6
Communication Management Strategy <Insert Project Name> Created/updated 23/01/16
Information Needs
Interested Party Information for Information Information Frequency of Means of Format of
Distribution for Collection Provider and Communication Communication Communication
Recipient
page 6 of 6

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<Insert Project Name> Created/updated 23/01/16

Communication Management Strategy

Note: This document is only valid on the day it was printed

Advice The Communication Management Strategy is derived from the: Corporate

The following quality criteria should be observed:

Tools and Techniques

Timing of Communication Activities

Roles and Responsibilities

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