InterGlobe Aviation Ltd ifly F711

Ramp Safety Initial Training Handout -AOCS

Issue 2 Revison1

SAFETY AT RAMP

KEEPING THE AIRSIDE SAFE

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RAMP SAFETY HANDBOOK - 3rd Edition

Revised - 28/04/17

This handbook has been made in accordance to the AHM to provide comprehensive set of guidelines
to enhance safety and prevent incident and accidents.The aim is to produce a current “best practice”
guidance document for ramp safety.

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TABLE OF CONTENTS
SL NO. TOPICS PAGE NO.
01 Airport Lay out 03
02 Let’s Know our Aircraft 05
03 PPE 07
04 Equipment Check 08
05 FOD 11
06 Marshaling & Wing walking 12
07 Anti-collision Beacon 17
08 Placement of chocks & cones 19
09 Alignment of Vehicle & 22
Equipment
10 Precaution for PSL/Ramp/HLV 26
11 Speed restriction 26
12 Baggage Handling 29
13 Tags 32
14 Incidents at Ramp 33
15 Acronyms 34
16 Precautions during Bad weather 35
17 Aerobridge 36
18 Precautions during Fueling 37
19 Ramp Safety check list 38
20 PIT STOP 39
21 Circulars 48
22 Human Factors 61
23 Things to remember 62

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1. AIRPORT LAY OUT

The airport lay out is divided into two parts,

a) Landside
b) Airside

a) Landside

The Landside of the airport is comprises of the terminal building.

b) Airside-

The Airside is split into,

 Maneuvering Area
 Apron
 Service road

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 Maneuvering area - The area used for Landing, Take off, Taxi .

 Apron –The apron area is a place where the

loading. Offloading, fuelling of the
aircraft takes place.

 Service road - The roads used by the vehicles

to provide service near the aircraft.
Ramp - The combined area of Apron and the
service road.
There are different kinds of markings present in all Airports.
However most important of them is,

 Yellow Lines - Used for the Guidance of the aircraft.

 White Lines - Used for the guidance of the Vehicles.

 Red or White line below Aerobridge

“Passenger bridge area movement” - No Parking.

 Tail clearance line- Indicating Parking of the Aircraft.

 Fuel hydrant point - “ No Parking zone”

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2. LET’S KNOW OUR AIRCRAFT

The Aircraft which we operate is the Airbus-320- 200 series.

Lower deck is divided into three lower deck cargo holds (FWD, AFT and
BULK),

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 The Forward and the aft door are hydraulic and open
outwards.
 The Bulk hold door is Mechanical and opens inside.
 All the Hold are fitted with the Smoke Detectors.

NUMBERING OF ENGINES

Port side – The side in which the passenger deboards and

boards the A/C.
Star board side- The side in which the fuelling and loading and
offloading takes place.

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3. PERSONAL PROTECTIVE EQUIPMENT

It comprises of,

 Highly reflective Jacket-

 Ear plugs -

 Safety shoes –

RAMP HAZARDS -
 Do not wear shoes with a heel higher than one and a half
inches.
 Do not use cellular phones on the ramp.
 All electronic devices must be approved prior to use on
ramp.
 Do not carry any source of ignition like safety matches,
lighters etc. at ramp.
 Any Jewellery or hanging bracelets are not allowed to be worn in
Ramp.
 Make sure that the BFL should start before it approaches
the aircraft as it may cause fire.

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4. EQUIPMENT CHECK
All equipment shall be checked at the parking area before arrival of the
aircraft.

 Serviceable brakes
 Lights
 Beacon
 Side railings
 Chocks
 Jacks
 Doors of the coaches
 Rubber buffers
 Other items for ground worthiness.

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PASSENGER BAGGAGE FREIGHT

RAMP LOADER

TRACTOR TROLLEY

COACH

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PUSH BACK TOW BAR

JACKS AND CHOCKS SHOULD SELF ACTUATING PROVIDES

BE SAFETY
 AsPLACED AT no.-
per Circular ALL TIMES FOR TROLLEYS & RAMP
IGA/AO & CS Part 25:
1. Handle of the trolley must always be pushed downwards enabling
the self-actuating brakes to engage.
2. The trolley must always be placed parallel to aircraft rather than
facing the aircraft.
3. Trolleys placed behind the engine, the handle must face the tail of
the aircraft.
4. Trolleys placed in front of the engine, the handle must face the nose
of the aircraft.

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All the equipment should be positioned behind the restraint

line on the bay prior to arrival of the aircraft with brakes
applied.

5. FOD ( FOREIGN OBJECT DEBRIS)

Debris on or around an aircraft which would cause damage to it and can

injure staff at ramp.

 Always conduct FOD before arrival and

departure of the A/C.

 Ensure that it should be disposed in a FOD bin.

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 Both Airline and Airport Personnel Need to :

a. Identify FOD
b. Know the Potential Results of
Ignoring FOD
c. Know How to Eliminate FOD
 FOD check is everybody’s responsibility.

6. MARSHALLING & WING

WALKING

Marshalling -

Marshalling is a visual communication

between the certified marshaller & the cockpit

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crew to park the A/C safely at the designated

bay using bats in day and illuminated wands in
evening operation.

Wing walking –

A Wing walker gives the Clearance of Wing tip

to the Marshaller during arrival and Departure
of the Aircraft .

WINGWALKING SIGNALS
 In Day Time if the wing tip is clear then the wing walker
will show a thumbs up signal.

 In Day Time if the wing tip is not clear then the wing
walker will show a cross hand signal.

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 During Night time if it’s all is clear the wing walker will
show a Green wand up to the Marshaller.

 During night operation if there is an obstruction then the

wing walker will show a Red wand down to the
Marshaller.

Note -- For day time, in case the parking bay is clear of any obstacles
(no equipment or another aircraft on an adjacent bay does not pose a
threat), Flight crew to follow the marshaler's guidance to park the
aircraft. In case of any doubt, flight crew to stop for guidance of wingtip
clearance. Final responsibility remains with the AME allocated to the
flight to ensure the bay is clear of all obstacles.

 For more details refer AHM, Section – 2.2.1, Pg. 1 of 1

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POWER OUT BAY –

 In Power out Bay the Wing walker has to stand in such a
place where the Ground engineer can easily see him.
 The Wing walker can be away from the Thrust of the
departing aircraft

PUSH BACK BAY-

 During Push back of the Aircraft the Wing walkers should
walk along the wing tip of the aircraft.
 Shall never cross the Red line as it Marks the border
between the Apron and Maneuvering area.

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VDGS (VISUAL DOCKING GUIDANCE SYSTEM)

 When our aircraft are assigned at the Aerobridges

bay. Pilot follows the VDGS.

 One of our team

members should be assigned at the VDGS
emergency stop button to avoid any emergency
such as (Equipment on the way of A/C or FOD).

 Staff will immediately press the Emergency VDGS

Stop switch.
Following staff will be allocated,

 Wherever L-2 is not getting aligned it will

be the responsibility of the AME

 If L-2 is been aligned it is the responsibility

of the L-2 staff.

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7. ACB ( ANTI COLLISION BEACON LIGHT)

ACB is located at the belly and the top of the Fuselage.

 No staff should approach the aircraft until the Engines are

shut down ACB is off & the ground engineer give a
confirmation.
There are two very important DANGER ZONES near the aircraft
engine -
1. Jet ingestion - At the front of the Engines. It can suck a human
body into the engine.

2. Jet blast - At the back of the engines, air is blasted out which can blow
anyone.
A thumb rule would be:
During Taxiing of aircraft: Clearance of at least one length of
aircraft
During takeoff of aircraft: Clearance of at least two lengths of
aircraft.

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 For more details refer AHM ,Section 2.5 , Pg. 2 of 6

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08. PLACEMENT OF CHOCKS AND SAFETY

CONES

Once the engines are shut down ACB is off & ground
engineer gives a confirmation then only staff should approach
the aircraft for placement of chocks & safety cones.

General Information Circular –

Engineering (14/2016)
 Follow the standard practice to install 6 chock in nose wheel
 2 on the outer side of the of main wheel.

PLACEMENT OF SAFETY CONES

Placement of safety cones ensures that there is no movement
too close to the aircraft or movement below the wing span.

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PORT SIDE STARBOARD

SIDE
 Solar blinkers are place during evening operations below
the wing tip.

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 Cone Placement during Aerobridge -

As per IndiGo standard total 11 cones should be placed around

the aircraft.

AIRSIDE SAFETY PROCEDURES

 Great care must always be exercised when mobile

equipment are moved in close to the aircraft.
 As part of daily routine the drivers must check the exterior
as well the interior condition in regards to cleanliness,
brake system etc.
 Drivers must ensure to fasten the seat belts while driving.
 Non -jerking and slow speed shall always be maintained
at the airside.
 Motorized not directly involved in the handling must
always be parked at least 3 m from the aircraft.
 The airports where we don’t have safety markings or
equipment staging area , it is to be ensured that the
tractor and motorized equipment must maintain the wing
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tip clearance on either side.

 The tractor driver while aligning the equipment or
performing other ramp activities shall never be
encroaching the safety diamond zone.
 For more detail kindly refer - AHM section 1.4.1, Pg. 1of
1.

09. ALIGNMENT OF VEHICLES / EQUIPMENTS

 Before the equipment’s & vehicles are marshaled, check

the surface of the aircraft for any damages. In case any
damage is found it should be immediately reported to the
Ground Engineer and only after getting the approval of the
engineer the equipment’s should be aligned to the aircraft.

 Marshaling of vehicles & equipment should be done by while

alignment of vehicles & equipment’s.

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 Brake check should be conducted twice while marshaling

the vehicles to ensure that the brakes are in working
condition.

 At the time of alignment the Equipment has to be

brought to standstill position and then the equipment
should approach the aircraft at a crawling speed.

 For Catering vehicle brake check should be conducted twice

i.e. 6mtrs + 3mtrs.

Ramp has to ensure that the Passenger ramp / Ladder should never
touch the Aircraft fuselage. It has to maintain a gap of 2inch from the A/C

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body and a gap of 7 inch below the A/C door.

 Refer AHM, Section – 2.4, Pg. – 3 of 10.

 Once the vehicles/ equipment are aligned to the

aircraft make sure that the jacks, chocks & brakes are
applied.
 The engine of the vehicles should be shut down,
with brakes applied if the vehicle is left
unattended.
 Before removing the passenger ramp / step ladder from
aircraft confirm with the cabin crew regarding the same.
 All the vehicles should be Marshall in & out.

Embarkation of Passengers

 The regular check of the ramp surface shall be

performed in order to avoid risk of accidents by oil,
ice or other hazards.
 The Wing area or engine area must be fenced.
The bus transportation to the stand is arranged in
due time before departure.
 The passenger route to the aircraft should be
selected in such a way that the risks of accidents
are kept to a minimum.
 For more details refer AHM – Section 4.1 ,Pg. 1of
3

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Placement of Welcome Mat

 The standard length of the Welcome mat is 9 feet.

 In Passenger ramp only 1.5 feet will be tucked in

between the rubber buffer and threshold of the
A/C.

 In Aerobridge the Welcome shouldn’t be placed.

 Welcome mat should be washed every week &

brushed every day.

 If the Welcome mat is in torn out condition ensure

to replace it.

 After use, ensure to place the welcome mat in

Welcome mat bin.

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Precautions while working inside the A/C

 Cleaning inside the cockpit should be done under the

supervision & instruction of the AME or Technician.

 While any of the staff members is on-board for

cleaning, maintenance, catering or any other
operational requirement, and if both aircraft doors (L1
and L2) are in open position, the ramp or step ladder
must be aligned on both doors and the door safety
strap shall always be in position.
Refer– AHM 2.4, page 9 of 10

 Ensure not to touch or open the Exit doors or

emergency doors of the A/C from outside or inside. It
should only be operated by the authorized personnel.
More details Refer – AHM 4.1 page 3 of 3

 Ensure to remove the PSL / Passenger ramp after the

confirmation from the cabin attendant & ramp
supervisor. Wait for the door to be closed and then
safely remove the equipment with proper marshaling. If
the A/C doors needs to be reopened, the interphone
(ground to flight deck) by AME shall be used.
Ramp staff will not make any effort to open
th
it from
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10. PRECAUTION FOR PSL / RAMP / HLV

 Ensure that passenger ramp or step-ladder is aligned at L1 as well

as L2 door and both doors are manned.

 The ramp or step ladder shall only be taken away from L1 or L2

position once the respective door is closed.

 R1 and R2 door shall immediately be closed once the catering

(loading/offloading) is finished and the ‘hi-lift’ is removed.

 Door opening and closing shall only be performed either by cabin

crew or the AME on the aircraft.
 While any of the staff members is on-board for cleaning,
maintenance, catering or any other operational requirement, and if
both aircraft doors (L1 and L2) are in open position, the ramp or
step ladder must be aligned on both doors and the door safety
strap shall always be in position.

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 In case any of the step ladder or passenger ramp is required to be

removed, the respective door must be closed before the
equipment is taken-off from the aircraft.
11. SPEED RESTRICTION

 Speed restrictions set by apron control should be strictly followed to

avoid accidents at ramp.
 Vehicles on the airside and apron will have a speed
limit of 15km/hr., while those plying along the perimeter
wall will be allowed to run at 30km/hr.
 Vehicles/equipment in the vicinity of the Aircraft at the
bay should be driven at 5km/hr.
 Ensure that the drivers of the vehicles should carry the
airport driving permit at all times and that the vehicles are
fitted with speed governors.
 No person shall operate a vehicle in a manner which is dangerous
for persons or aircraft.
 A whole range of incidents have occurred in the
recent past, some which have caused aircraft to be
grounded leading to delays and in revenue loss.

Near the A/C- 5Km/Hr Service road -15Km/Hr Perimeter –30 Km/Hr.

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12. BAGGAGE HANDLING

 Baggage & cargo handling should be done with utmost care.
 Do make sure that the straps or handles of the
baggage. should not be damaged while handling.
 Baggage should not be thrown or mishandled.
 Moderate number of bags should be loaded in baggage
carts & Do not exceed a train length of five
baggage/cargo trolleys.
 The shutters of the baggage carts should be closed
properly.
 During rainy season extra precaution to be taken, the
baggage carts should be covered so that the baggage
or cargo does not get damaged.

 Loading should be done as per the LIR. In case of

confusion please contact the Load and trim staff.

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 For more details refer AHM, Section 3.4.1, Pg. 1 of 3.

 To avoid serious damage to the Aircraft, a gap of

2inches must be maintained between the cargo/
baggage and the ceiling of the hold.

 Any changes as per the LIR should be

immediately informed to Load & Trim
staff.

 LIR must be signed by the loading

supervisor.

 In holds check the nets, check for any damaged or

leaking package, the floor, walls & bulkheads. In case
weight limitation exceeds use spreaders.

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During loading /offloading the holds should not be damaged.

 Baggage/ cargo should not be thrown as it can damage the holds.
 Extra precaution to be taken while loading Heavy items,
they should be loaded at the bottom; the outgoing load
should be evenly distributed.
 Enough manpower should be deputed for smooth offloading/loading.

 The instructions on the labels should be followed & tie

down the package if it can damage other packages.

 The ramp staff should always reconcile the baggage / cargo with
load & trim staff.
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 Compartment door must be closed as soon as loading operations

are completed. The concern person must check,

 Door protection net is properly installed.

 Compartment lights are switched off.
 Brief case containing the cargo and mail documents is
placed in its proper place.
 Door and the doorframe show no visible damage.
 For more information refer AHM , Section 4.2, Pg. 1 of 2

13.TAGS

Fragile Tags Rush Tag DAA Tag Co-mail Tag

Heavy Tag Through Check in Fast forward Crew Tag

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14.INCIDENTS AT RAMP
 Ramp incidents occur as a result of multiple causes, such
as carelessness, distractions, confusion, and inadequate
training of ramp workers; lack of supervision; and time
pressure.
 Always be careful at ramp as the staff can get injured
by protruding parts on aircraft. Do not walk
behind an aircraft that has started to taxi.
 The equipment’s should be placed back once the work is over.
 Obstacles on ground can result in costly damage &
injury. While walking on ramp keep an eye for FOD,
obstructions, ground vehicles improperly parked,
unauthorized vehicles & persons.
 Qualified employees should inspect the ramp using
the checklist to make sure all is well.
 Know what your job task is and how to do it safely.
 Exercise caution…be aware of activities around you…do not RUSH!

 Always report the incidents to the managers -non punitive error

reporting.
 The moment we are complacent it can cause serious injury or even
death.
 Maximum injuries are at ramp but can be avoided by
following the Safety Policies & Procedures, being
Attentive, Aware & Responsible.

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15. ACRONYM (Aviation Terminology)

 LIR- Loading instruction report
 ACU- Air conditioning unit
 GPU - Ground Power Unit
 APU- Auxiliary Power Unit
 FOD- Foreign Object Debris
 ACB- Anti Collision Beacon
 PPE- Personal Protective Equipment
 ASU - Air Start Unit
 BFL - Baggage Freight Loader
 AME – Aircraft maintenance engineer

16. WEATHER HAZARDS

 Extreme caution to be exercised when faced with extreme weather

conditions such as
 Thunder and Lighting
 Fog
 High speed wind
 In the case of high speed winds do not keep the unsecured equipment
close to the aircraft.
 Fog lights should be checked. Vehicular traffic should be at walking
pace.

 All equipment is jacked and chocked properly and the jacks are
tightened equally at all ends.
 High-rise vehicles to be parked and moved in low down position
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immediately after use and should be removed away from the aircraft.

 While the equipment is being aligned at the aircraft, ensure the same is
done with proper supervision with dead slow speed

 Equipment is parked (preferably stacked very close to each other)

together safely in the parking area rather than left
isolated at parking stand.
 All battery points are tightened, none of the points should
be left loose resulting in any kind of spark or Fire.
 Apply Hazard support Jacks during high velocity of wind.

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17. AEROBRIDGE

Only when the aircraft has stopped; the wheel chocks are in place; the
engines have run down and the aircraft anti-collision beacon has been
extinguished, can the aero-bridge be driven from its parking
position and docked to the aircraft.

 Make sure that no Equipment shall be parked below the Aerobridge.

 The aircraft passenger door should remain closed until the
air-bridge had been docked, the canopy has been lowered
on to the fuselage and the auto leveler device has been
set.
 The air-bridge operator should remain in attendance in
the cab until passenger disembarkation is completed.
 To avoid damage and to maintain the prescribed safe
clearance from the air bridge the following precautions
must be observed before aircraft push back is initiated.
 The aircraft passenger door must be closed; The air bridge
canopy and auto leveler must be retracted.
 The air bridge safety barrier should be erected or the doors
should be closed.

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18.PRECAUTIONS DURING FUELLING

 Passenger step shall be provided at two main exit doors.

 A crew member shall be stationed at two main exit doors to assist in

the evacuation if any emergency should occur. These doors should
be manned throughout the fuelling station.

 Designated person on ground shall inform the flight deck when the
fuelling starts and when it is finished.

 The Ramp staff must ensure that the Earth cable is attached
properly in the point of contact

 In case of fuel spillage or leakage the fuelling must be stopped.

 For more details refer AHM, Section 4.3, Pg - 3 of 4.

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19.RAMP SAFETY CHECK LIST

Ramp safety check list is an important document and needs to be filled
up during flight operation.

20. PIT STOP

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Manpower allocated for 01 flight is,

 Ladder-1
 Ladder-2
 Hold staff
 Cleaners
 Loaders
 AME
 Technician
 Engineering Helper
 Skipper

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PIT STOP --- Show the Video

Activity Activity
Activ Start Time End Time
Step
Task ity (min (min
No.
Time before before
Dep) Dep)
Equipment check and preflight briefing (Details
about flight, pax load. Assignment of L1, L2, Hold,
1 Anti-Sabotage Check Responsibility + Loaders & 15 45 30
Cleaners to Fwd & Aft Ramp by Skipper) + WCHR
loaders
2 Check-in Counter Close 75 120 45
Boarding Gate Processing ("Boarding Complete"
3 15 40 25
display on FIDS)
4 Gate No-Show Pax Identified & Relayed to Skipper 10 25 15
5 FOD check 5 35 30
6 Fuel sampling 2 32 30
Cockpit crew reports at Dispatch (wherever
7 5 65 60
applicable)
8 Cockpit crew reports at Bay (wherever applicable) 30 60 30
Cabincrew reports at Disptach (wherever
9 5 80 75
applicable)
10 Cabincrew reports at Bay (wherever applicable) 45 75 30
11 Wing walking : Skipper (port side) 1 32 31
12 Wing walking : CS (Starboard side) 1 32 31
13 Arrival of AC at Bay, ACB switched off 1 31 30
14 Placement of chocks as per SOP 1 30 29
15 Cockpit Crew Announcement "Disarm slides" 1 31 30
16 L1 & L2 doors to be opened immediately on arrival 1 30 29
Cone placement- Port side by Cleaner-5 / Starboard
17 1 30 29
by loader L-3
Headset Connection by AME with cockpit to take
18 1 30 29
feedback of aircraft and cabin snags from Pilot
Fwd Ramp aligned - Front Ramp aligned with L1
19 staff on top and marshallar to act as a guide man + 2 30 28
2 loaders + 2 cleaner to push the ramp

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20 L1 Ramp to be manned till Departure 25 28 3

Rear Ramp alignment: Rear Ramp aligned with L2
21 staff on top and hold staff to be the guide man + 2 2 30 28
loaders + 2 cleaners to push the ramp
22 L2 Ramp to be manned till Departure 24 28 4
23 Technician to open both the Cargo Holds 2 30 28
24 Manning of Cargo Holds by Hold Staff 21 28 7
25 Fwd Hold BFL to be aligned 1 28 27
26 Rear Hold BFL to be aligned 1 29 28
27 Catering high lift aligned on R1 + R1 Door Opened 1 29 28
28 Catering Process 15 28 13
Fuel bowser connected, commences with minimum
29 fuel and completed after finalizing the fuel with 20 27 7
Cockpit Crew
In case of Cockpit Crew Changeover, New Crew
30 (Pilot Flying) to go inside the aircraft as soon as the 1 28 27
ramp is aligned
In case of Cockpit Crew Changeover, Ending Crew
31 4 30 26
to finish the cockpit duty wrap-up
32 Cockpit Crew Initial Preparation 4 26 22
Zero Fuel Weight from CLC, Fuel Chit and Metar to
33 1 24 23
be handed over to the cockpit crew
34 Finalize fuel 3 23 20
Deplaning of passengers (excluding WCHRs) : Fwd
35 5 28 23
Ramp
Deplaning of passengers (excluding WCHRs) : Aft
36 5 28 23
Ramp
Cabin Crew L1 to stand at the Door. R1 to go to Fwd
37 Ramp only after opening of R1 door and alignment 5 28 23
of Catering lift.
Cabin Crew L2 to stand at the Ramp and R2 Aft door
38 5 28 23
to greet outoging passengers
In case of Cabin Crew Changeover, New Crew to go
39 1 23 22
inside the aircraft as soon as the last pax deplaned
40 Disembarkation of WCHRs 1 23 22
41 Cleaning of radome and nose cowl 5 28 23
42 Offloading of inbound cargo and baggage 10 27 17

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43 Loading of outbound Cargo and baggage 10 17 7

44 Frisking of Cleaners 1 24 23
45 Cabin cleaning 5 23 18
First and last seven rows seatbelts and window
46 5 23 18
shades
In case of Cabin Crew Changeover, Ending Crew to
leave the aircraft after fixing seatbelts and window
47 1 18 17
shades and handover of any SSR or cockpit
requests
48 Catering Handover sign-off 1 13 12
49 Water and Toilet Cart services 4 23 19
The first and the last two (1 portside and
1starboardside) overhead bins are to be kept shut
before the commencement of boarding. For
50 2 22 20
turnaround flights the security staff allocated for
AS1 functions is responsible for this chore (AS2
being the L2 staff)
Anti sabotage check
(To follow the cleaner from the front such that Cabin
51 6 22 16
Area keeps getting sterile as the cleaners move
from Fwd to Aft)
52 Walk-around by Pilot Monitoring 5 22 17
Cross-verification between Pilot Flying and Pilot
53 3 17 14
Monitoring after the walk-around
54 Cockpit Crew Briefing (Do Not Disturb) 4 14 10
55 Arrival of Pax Coach 3 21 18
56 Pre boarding Embarkation of WCHRs 1 16 15
Boarding of passengers (Cabin Attendants to
proactively work towards optimization of Overhead
57 10 15 5
bin usage and quick seating of Passengers +
Emergency Row / Infant Briefing)
58 Submission of L&T to Cockpit Crew 5 15 10
59 Signing of L&T 1 10 9
60 L&T figures entry into EFB and instrument panel 3 9 6
61 Cargo / Hold doors close 1 7 6
62 AC Technical Inspection & Tech log prepartion 22 29 7
63 Tech log produced 1 7 6
64 Tech log signed 1 6 5

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65 ARC produced 1 5 4

66 ARC signed 1 4 3
67 Door Close & Arm-Slides Announcement 1 4 3
Tow Bar & Push Back Positioned (Wherever
68 1 6 5
applicable)
69 Tow Bar connected (Wherever Applicable) 2 5 3
70 Aft Door closed 1 5 4
71 Fwd Door closed 1 4 3
72 Welcome Announcement by Cabin Crew 1 3 2
73 Aft Ramp Disengaged 1 4 3
74 Fwd Ramp Disengaged 1 3 2
75 Below-the-line preparation & Start-up Request 2 3 1
76 Push Back /Chocks Off 1 1 0
77 Power Out /Chocks Off 5 1 -4

CLEANER PROCESS @ AEROBRIDGE BAYS

Engineering
Cleaner 1 Cleaner 2 Cleaner 3 Cleaner 4 Cleaner 5
Helper
Boards from aft
RAMP & cleans
Boards Collect the
the Aft lav ( Star Boards from the aft Boards from Aft Boards from
from Rear Garbage from the
board side) & RAMP. RAMP Rear RAMP.
RAMP Aft ramp
replaces the
garbage bag.
HRC+ Seat
HRC + Seat Pockets
pockets + Seat HRC + Seat Pockets
from 30-24+check
belts from ROW from 30-24+check & After boarding
Replaces & leave open the Cleans the Aft
10-8+check & leave open the dirty gets over clean
the garbage dirty tables & close Lav ( Port Side)
leave open the tables & close the the bulk head
bag from the ones which & replaces the
dirty tables & ones which don't glass & deplanes
aft Galley don't require garbage bag
close the ones require cleaning. on from the front.
cleaning. on Port
which don't Starboard side
side
require cleaning.

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Garbage
collection from
HRC+ Seat HRC + Seat Pockets + HRC + Seat Pockets 30-1 ,He will
pockets from Seat Belts+check & + Seat Belts+check ENSURE TO USE
ROW 7-1+check leave open the dirty & leave open the BOTH WET AND
Mops the & leave open the tables & close the dirty tables & close DRY MOP TO BE
aft galley dirty tables & ones which don't the ones which USED IN THAT
close the ones require cleaning. don't require SEQUENCE AND
which don't from 23-11 on cleaning. from 23- WILL ALSO
require cleaning. Starboard side 11 on Port side ENSURE THAT
THE WET MOP
DOES NOT DRIP

Pull the window Pull the window

Pull the window
shades down. DO shades down. DO
shades down. DO
NOT INSIST on NOT INSIST on
Plugs the NOT INSIST on
closing them if closing them if Deplanes from
vaccum closing them if
passenger seated passenger seated the forward.
cleaner passenger seated on
on the window on the window
the window wishes
wishes to leave it wishes to leave it
to leave it open
open open

Vaccum
cleaning Replaces the
Mops the floor in
from ROW garbage bag from
front galley & Collects garbage
30-1.(The front lav & Galley
Collects garbage bag bag from front (if
wire length Cleans the front
from Front any)
should be lav
27-29mmts)

De-boards Get down from De-boards from De-boards from

from front . the Rear RAMP Front. front.

CLEANER PROCESS @ PASSENGER RAMP BAY

Engineering
Cleaner 1 Cleaner 2 Cleaner 3 Cleaner 4 Cleaner 5 Loader 4
Helper
After
boarding
gets over,
Boards from Loader-4
Boards Boards from Front Collect the
Boards from Boards from aft RAMP will board
from Front RAMP carrying the Garbage from
Front RAMP aft RAMP carrying the aircraft,
RAMP Welcome mat. the front Ramp.
Welcome mat collect the
Welcome
mat from
Aft , and

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comes
down.

HRC + Seat
HRC + Seat
HRC+ Seat Pockets from
Pockets from After boarding
pockets ROW 30-24 +check Replaces garbage bag
30-24+check & gets over,
1-7+check & & leave open from fwd galley+ Lav
leave open the collects the
Plugs the leave open the the dirty & Mop the Forward
dirty tables & welcome mat
vacuum dirty tables & tables & close Galley / Places the
close the ones from fwd galley +
cleaner close the ones the ones welcome mat.
which don't collects the
which don't which don't Removes the Vacuum
require welcome mat /
require require cleaner plug.
cleaning. on deplanes.
cleaning. cleaning. on
Port side
Starboard side

HRC+ Seat HRC + Seat HRC + Seat

pockets + Seat Pockets + Seat Pockets + Seat Garbage collection
belts from Belts+check & Belts+check & from 1-30,He will
ROW 8- leave open the leave open the ENSURE TO USE BOTH
Vaccum
10+check & dirty tables & dirty tables & WET AND DRY MOP
cleaning
leave open the close the ones close the ones TO BE USED IN THAT
from ROW
dirty tables & which don't which don't SEQUENCE AND WILL
1-30
close the ones require require ALSO ENSURE THAT
which don't cleaning. from cleaning. From THE WET MOP DOES
require 23-11 on 23-11 on Port NOT DRIP
cleaning. Starboard side side

Pull the Pull the

Pull the window window
window shades shades down. shades down.
Replaces
down. DO NOT DO NOT INSIST DO NOT INSIST
the garbage Comes back & cleans
INSIST on on closing on closing
bag from the front Lav & post
closing them if them if them if
AFT Galley that deboards from
passenger passenger passenger
+ both AFT front ramp
seated on the seated on the seated on the
LAVS
window wishes window window
to leave it open wishes to wishes to
leave it open leave it open
Mops the Cleans both the
aft galley + aft Lavs+ Collects Collects
Places the Collects the garbage bag garbage bag
Welcome Garbage bag if from front from front (if
Mat any any)
De-boards De-boards De-boards
Get down from
from Aft from front from front
the Rear RAMP
RAMP. RAMP. RAMP.

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LOADERS ALLOCATION IN PSS

Loader -1 Loader -2 Loader -3 Loader -4 Loader -5 Loader -6
Assist in
aligning
Assist in
Assist in aligning the Rear
Assist in aligning aligning the Assist in aligning the Assist in
the Front Ramp. BFL with
of the Front front BFL with Rear Ramp. Cleaner 3 & aligning the
Cleaner 1&2 will the
Ramp the assistance 4 will also assit. Rear Ramp.
also assit. assistance
of Technician.
of Hold
staff.
Assist in
the
Assist in the offloading of Assist in the offloading
Assist in
cargo and baggage at the offloading of of cargo
offloading and Do offloading
Rear BFL.( Will work cargo and and
Align the Ramp to loading of the and loading at
inside the hold) --- baggage at baggage
the front door of cargo & bags at the front hold
Cleaner will assist in the Rear BFL.( at the
the A/C. the Front ( Remain inside
Offloading and loading Will work Rear
hold.(Remain the hold)
till passenger deboarding outside the BFL.( Will
outside the hold)
gets over. hold) work
inside the
hold)
Do offloading and Removes the Assist in
loading at the front Passenger Removal of the
Assist in
front hold ( Ramp. front BFL.
Removal
Remain inside the
of the
hold)--- Cleaner Assist in
Assist in Removal of the Rear BFL
will assist in Removal of
Rear Ramp. with the
Offloading and the Rear BFL.
guidance
loading till
of Hold
passenger
staff.
deboarding gets
over.
Removes the After boarding gets over Assist in
front BFL with the in the aft, will roll back Removal of
assitance of Hold the Welcome mat from the Rear
staff. the Aft galley Ramp.

Removes the
front Passenger
Ramp.

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TAKE AWAY POINTS

# Port side cone & chain will be placed by Cleaner -5

# Starboard side cone will be placed by Loader -3

# Nose cone is placed by the Skipper.
# Port side Pre & Post FOD check to be done by Skipper
# Star board side Pre & Post FOD check to be done by the CS staff
# Marshalling is being carried out by the Engineering team.

# The Skipper shall stand near the Emergency Stop switch

# In case of any emergency (e.g. any FOD / equipment comes in the way
of aircraft) the Marshaller will give an Emergency Stop signal

# The Skipper shall immediately press the Emergency VDGS Stop switch

# In case the Skipper is not available, the AME shall be responsible.

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21.CIRCULARS
Circulars are set of rules and regulation to be followed

and implemented across all airports.

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22. HUMAN FACTORS

• The error might be the same but the consequences can be

different

Fatigue and sleep management

• Respect your sleep needs

• Regular physical activity

• Balanced meals

• Drink plenty of water

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 In case you are confused please consult

the supervisor or the Ramp staff.

 In case a person is Unwell, kindly consult a doctor, take medicine &

adequate rest.

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23.
THINGS
TO

 No seat no drive

 Avoid usage of cell phone while driving

 Never pass between a moving vehicle or trolley

 Never chit chat while driving

 Never rush or run at Ramp side

 Maintain extreme caution while coming down from PSL / passenger ramp

 Never stand below the Catering vehicle

 Never step on the BFL when the belt is on

 Never try to open any door/emergency doors of the A/C door from inside or
outside.

 In day operation while working at the front and aft galley ensure safety strap
is in place. If not given contact AME or Cabin attendant,

 In case PSL / Ramp are removed & staff is left behind, don’t panic.
Immediately inform the cabin attendant for help

 Before closing the holds, check thoroughly that nobody is left behind

 In case of Fatigue, unwell, confusion please consult and speak to supervisor.

62 | P a g e Revised –8th –May-17