Qa-Qc Quality Plan

ENI - IRAQ
ZUBAIR OIL FIELD DEVELOPMENT PROJECT
PROJECT QUALITY PLAN
EX-DE 05 01/07/14 Final R. Bielma R. Bielma M.T.Suh M.T.Suh D. De Marzo

EX-DE 04 25/06/14 Approved for Design R. Bielma R. Bielma M.T.Suh M.T.Suh D. De Marzo
EX-DE 03 12/06/14 Approved for Design R. Bielma R. Bielma M.T.Suh M.T.Suh D. De Marzo
EX-DE 02 03/06/14 Issued for Design R. Bielma R. Bielma M.T.Suh M.T.Suh D. De Marzo
Validity Rev.
Status number Prepared Checked Approved Contractor Company
Date Description
by by by Approval Approval
Revision Index
Company logo and business name Project name Company Document ID
ZUBAIR OIL FIELD 00251210DBQAJA001
DEVELOPMENT
eni iraq b.v. PROJECT Job N.
Contractor logo and business name Contractor Document ID
00251210DBQAJA001
Contract N. 252/2011/DK/ZU
SAMSUNG ENGINEERING
Vendor logo and business name Vendor Document ID
Order N.
Facility Name Location Scale Sheet of Sheets
ZUBAIR – NORTH NEW DEGASSING STATION ONSHORE n.a. 1 of 60
Document Title Supersedes N.
PROJECT QUALITY PLAN – HAMMAR MISHRIF DGS Superseded by N.

Plant Area Plant Unit
n.a. n.a.
Software: Microsoft Word 2007 File No. 00251210DBQAJA001_EXDE05_60
This document is property of eni Iraq B.V.

It shall neither be shown to Third Parties not used for purposes other than those for which it has been sent.
Logo and business name COMPANY Document CONTRACTOR Revision Index Sheet of
of Document owner Identification Document Sheets
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REVISION HISTORY
Rev. Date Nr. of Description

sheets
EX-DE 00 16/05/2014 58 Issued for Approval
EX-DE 01 21/05/2014 59 Issued for Approval
EX-DE 02 03/06/2014 60 Issued for Approval (comments incorporated)
EX-DE 03 12/06/2014 60 Approved with Comments (comments incorporated)
EX-DE 04 25/06/2014 60 Approved with Comments (comments incorporated)
EX-DE 05 01/07/2014 60 Issued as Final (Approval received)

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INDEX
1 QUALITY POLICY (CONTRACTOR’S CORPORATE) .................................................................. 6

2 PROJECT QUALITY POLICY ......................................................................................................... 7
3 PROJECT QUALITY OBJECTIVES ................................................................................................ 7
3.1 Quality Objectives .................................................................................................................... 7
3.2 Indicators ................................................................................................................................. 8
4 INTRODUCTION .............................................................................................................................. 8
5 DEFINITIONS & ACRONYMS ......................................................................................................... 9
6 SCOPE OF WORK ........................................................................................................................ 12
6.1 General Work Program ......................................................................................................... 13
7 NORMATIVE REFERENCES ........................................................................................................ 13
8 PROJECT ORGANIZATION .......................................................................................................... 14
9 KEY PERSONNEL’S RESPONSIBILITIES ................................................................................... 14
9.1 Curriculum Vitae of Key Personnel. ....................................................................................... 17
10 CONTRACT REVIEW ................................................................................................................... 17
10.1 Scope of Application .............................................................................................................. 17
10.2 Responsibility and Authority................................................................................................... 17
10.3 Review Items ......................................................................................................................... 17
10.4 Records ................................................................................................................................. 18
11 ESTABLISHMENT OF THE QUALITY SYSTEM ......................................................................... 18
12 DOCUMENT CONTROL AND INFORMATION ........................................................................... 19
12.3 Document Management ........................................................................................................ 20
12.4 Identification ........................................................................................................................... 20
12.5 Check and Approval .............................................................................................................. 21
12.6 Revision status and identification .......................................................................................... 21
12.7 Control of Logs and Records ................................................................................................. 21
12.8 Distribution control ................................................................................................................. 22
12.9 CONTRACTOR’s internal Electronic Document Management System Overview ................ 22
12.10 Hardware and Software Requirements ................................................................................. 23
12.11 Document Registration .......................................................................................................... 23
12.12 Document Approval ............................................................................................................... 24
12.13 Electronic Information Hand Over ......................................................................................... 24
13 CONTROL OF QUALITY RECORDS ........................................................................................... 25
13.3 Control of Quality Records ..................................................................................................... 25
14 RESOURCES ................................................................................................................................ 26
14.3 Materials ................................................................................................................................ 26
14.4 Human Resources ................................................................................................................. 26
14.5 Infrastructure.......................................................................................................................... 26
14.6 Work Environment ................................................................................................................. 27
15 TRAINING ..................................................................................................................................... 27
15.2 Responsibilities and Authorities ............................................................................................. 27
15.3 Identification and Implementation of Training ........................................................................ 28
15.4 Records ................................................................................................................................. 28
16 CUSTOMER COMMUNICATION & COORDINATION ................................................................ 29
16.3 Communication Control ......................................................................................................... 29

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16.3.1 Communication Date ..................................................................................................... 29

16.3.2 Communication Number ................................................................................................ 29
16.4 Correspondence Type ........................................................................................................... 29
16.5 Reporting to COMPANY ........................................................................................................ 30
16.5.1 Daily Reports ................................................................................................................. 30
16.5.2 Weekly Reports ............................................................................................................. 30
16.5.3 Monthly Reports ............................................................................................................. 30
17 INTERFACE MANAGEMENT ....................................................................................................... 31
17.3 Correspondence between Contractors .................................................................................. 31
17.4 Interface types ....................................................................................................................... 31
17.5 Interface Meetings ................................................................................................................. 32
17.6 Interface Report ..................................................................................................................... 32
18 DESIGN CONTROL ...................................................................................................................... 32
18.3 Design Review strategy and program .................................................................................... 33
18.4 Design Control ....................................................................................................................... 33
18.4.1 Design Planning ............................................................................................................. 33
18.4.2 Control and security of electronic data .......................................................................... 34
18.4.3 The organizational and technical interface .................................................................... 34
18.4.4 Control of Design Documents ........................................................................................ 34
18.5 Design Input ........................................................................................................................... 34
18.6 Design Output ........................................................................................................................ 35
18.6.1 Design Output Control .................................................................................................. 35
18.7 Design Review ....................................................................................................................... 36
18.8 Design Verification & Validation ............................................................................................. 36
18.9 Design Changes .................................................................................................................... 36
19 PROCUREMENT CONTROL ....................................................................................................... 36
19.3 Purchasing Process ............................................................................................................... 37
19.4 Approved Vendor List ............................................................................................................ 37
19.5 Evaluation and Selection of Vendors ..................................................................................... 38
19.6 Purchasing Data .................................................................................................................... 38
19.7 Material Delivery Control........................................................................................................ 38
19.8 Verification of Purchased Products ....................................................................................... 39
19.9 Non-conformance Control ..................................................................................................... 40
20 PACKAGING, STORAGE, HANDLING AND PRESERVATION OF SUPPLIED MATERIALS ... 41
20.3 Handling and Storage ............................................................................................................ 41
20.4 Packing and Preservation ..................................................................................................... 42
20.5 Records ................................................................................................................................. 42
21 CONSTRUCTION CONTROL ...................................................................................................... 42
21.3 Process Control ..................................................................................................................... 43
21.3.1 Process Planning ........................................................................................................... 43
21.4 Inspection & Testing at the Site. ............................................................................................ 44
21.5 Development & Implementation of Inspection and Test Plans .............................................. 45
21.6 Deliverable Identification ........................................................................................................ 45
21.7 Special Process ..................................................................................................................... 45
22 TRACEABILITY ............................................................................................................................ 46
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22.3 Process .................................................................................................................................. 47
23 MECHANICAL COMPLETION (M/C), PRE-COMMISSIONING, COMMISSIONING, START-UP
AND PERFORMANCE TEST CONTROL .................................................................................... 47
23.3 Process Control ..................................................................................................................... 48
23.3.1 Planning and Preparation .............................................................................................. 48
23.3.2 Execution ....................................................................................................................... 49
23.4 Special Process ..................................................................................................................... 50
23.5 Quality Control for Mechanical Completion, Commissioning and Start-Up ........................... 50
23.6 Control of Records ................................................................................................................. 51
24 CONTROL OF MEASURING AND TESTING EQUIPMENT ........................................................ 51
24.3 Inspection, Measuring and Test Equipment Control .............................................................. 52
25 NON-CONFORMANCE CONTROL & CORRECTIVE ACTIONS ................................................ 52
25.3 Process .................................................................................................................................. 53
25.4 Disposition ............................................................................................................................. 53
25.4.1 Voiding a Non-Conformance ......................................................................................... 54
25.5 Corrective & Preventive Actions ............................................................................................ 54
25.6 Recording / Sharing ............................................................................................................... 54
25.7 Engineering Control ............................................................................................................... 55
25.8 Vendor Control ....................................................................................................................... 55
25.9 Site Control ............................................................................................................................ 55
25.10 Trend Analysis ................................................................................................................... 55
26 AUDITING ..................................................................................................................................... 55
26.1 Scope of Application. ............................................................................................................. 55
26.3 Auditor Qualification ............................................................................................................... 56
26.4 External Audit ........................................................................................................................ 56
26.5 Internal Audit Process ............................................................................................................ 56
26.5.1 Audit Notification ............................................................................................................ 56
26.5.2 Audit Execution .............................................................................................................. 56
26.5.3 Audit Report ................................................................................................................... 57
26.5.4 Follow-up Action ............................................................................................................ 57
26.5.5 Documented Procedure ................................................................................................. 57
27 CUSTOMER SATISFACTION ...................................................................................................... 57
27.3 Development.......................................................................................................................... 58
28 PERFORMANCE IMPROVEMENT .............................................................................................. 58
28.1 Scope of Application. ............................................................................................................. 58
28.3 Implementation of Continual Improvement ............................................................................ 58
29 APPENDICES ............................................................................................................................... 60
29.1 Attachment 1 – Project Organization Chart ........................................................................... 60
29.2 Attachment 2 – Quality Organization Chart ........................................................................... 60
29.3 Attachment 3 – Quality Job Audit Plan .................................................................................. 60
29.4 Attachment 4 – Preliminary Index of Final Dossier on Quality............................................... 60
29.5 Attachment 5 – List of Project’s Quality Deliverables ............................................................ 60
29.6 Attachment 6 – List of CONTRACTOR’s Standard Procedures............................................ 60
29.7 Attachment 7 – Sample Format for Inspection & Test Plans (ITP) and Preliminary List of
Inspections. ........................................................................................................................... 60
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1 QUALITY POLICY (CONTRACTOR’S CORPORATE)

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2 PROJECT QUALITY POLICY

CONTRACTOR is committed to being a quality conscious company in Iraq and all
locations where the Project is developed through the effective implementation of
this Project Quality Plan. This Project Quality Plan is based on the ISO 9001:2008
requirements, COMPANY’s Appendix F – Quality Requirements and
CONTRACTOR’s standard Quality Management System.
All personnel assigned to this project, including Subcontractors, shall be

indoctrinated on this Quality Plan by the Project Manager, or his designee. All
personnel, including COMPANY, CONTRACTOR, Subcontractors and Vendors,
shall strive for quality performance in their project activities. The Project Manager
has the ultimate responsibility and authority to identify, initiate, recommend,
control, and verify activities affecting quality.
In enforcing this policy, we are relying on the following:
 We consider that each and every incident that may threaten the final
quality can, and must, be prevented.
 We shall work under high standards of quality as a work condition for all
CONTRACTOR’s associates including subcontractors and vendors.
 We encourage a sustainable development as part of all our operations,
together with respect towards the communities we interact with.
 We shall develop highly qualified and competent human resources.
 We involve and engage all company leads in the Management System.
 We shall promote creativity in order to provide integral solutions to the
COMPANY.
 We shall maintain transparency of the management coupled with fluent
communication both internally and externally.
 We shall strive to employ the latest engineering, construction, installation
and management techniques to add value to each of our processes.
 We shall Identify and comply with all legal and regulatory requirements.
Through this quality policy, CONTRACTOR, Subcontractor and Vendor’s
personnel assigned to this project are directed to comply with the requirements of
this Quality Plan and the implementing procedures and instructions in support of
providing a quality product and attaining COMPANY’s satisfaction.
3 PROJECT QUALITY OBJECTIVES

CONTRACTOR’s management shall set forth and enforce measurable objectives
that shall stick to the Project’s Quality Policy. These objectives are monitored and
recorded by the relevant procedures controlled by the different disciplines
involved.
3.1 Quality Objectives
 To comply with the terms specified in the contract including all its
appendices, international & local standards, codes and regulations.
 To compel subcontractors to follow CONTRACTOR’s procedures to
monitor performance, while ensuring that all personnel are committed to
enforcing the established Quality Management System.
 To compel to CONTRACTOR’s own personnel to follow the provisions of
this Quality Plan, looking to deliver a quality product, thus aiming to
COMPANY satisfaction.

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 To complete the Project within the agreed schedule, budget and with an
optimum quality.
3.2 Indicators
To increase efficiency, the main processes for each phase of the Project and their
relation are to be identified. These processes are regulated through the
implementation of each discipline’s procedures. Specific procedures for achieving
these objectives are referenced in the Project Quality Assurance Matrix
(Deliverable) which shall be developed and issued to COMPANY for approval.
The objectives, goals, action plans and follow-up indicators are evidenced with a
highest level of detail in the plans for Quality, Safety, Health and the Environment
specific for the project.
For a summary of the Project indicators that CONTRACTOR intends to monitor,

please refer to CONTRACTOR’s standard KPI Procedure (SPQ0025ENN).
4 INTRODUCTION
Samsung Engineering Co. Ltd. has entered into a Contract Agreement with
COMPANY to execute the Engineering, Procurement, Early Civil Works,
Construction, Pre-Commissioning, Commissioning, Start-Up, Performance Test
and Training, as well as all the permits including environmental necessary for the
completion of the work including the personnel, logistics, material transportation,
storage, and all the services for the NEW HAMMAR MISHIRIF degassing station
Project located in the Basrah region, 480 km southwest of Baghdad, the capital of
Iraq.
Baghdad
Basrah City 480Km
20Km Basrah
Zubair
Zubair
21~78Km
KUWAIT
Umm Qasr Port
Kuwait
Shuwaikh Port
Umm Qasr Port
Figure 1 - Project Location
The Project consists of a gas and oil separation plant (GOSP) with a capacity of
200,000 BPD (1 train x 50,000 BPD x 4) as part of the development program of
the Zubair Oil Field (Zubair Field).
The Zubair Field Development Plan is a joint venture with Occidental, Korea Gas
and Missan Oil Company with ENI Iraq b.v. as operator (together, the COMPANY

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GROUP). Currently the Zubair Field is in production of about 182.8 kBOPD, and
the new production facilities (including the New Hammar Mishirif Degassing
Station) are expected to increase the current production in order to achieve the
plateau rate of 850 kBOPD of oil.
Therefore, the completion of this Project on time and within budget is paramount
for COMPANY. CONTRACTOR shall pursue COMPANY’s goals in creating
value. Thus, Quality is a key aspect for achieving this.
The establishment of the Quality Management System for the New Hammar
Mishirif Degassing Station Project (herein after DGS) is based on the following
documentation which outlines the framework for establishing, implementing and
controlling those activities affecting quality:
 Contract, Appendix F – Quality Requirements and other relevant Contract

requirements.
 International Standards (ISO 9001:2008)
 Quality policy and objectives, which include measurable objectives and
means for its control, as per this Project Quality Plan, Sections 2 and 3
respectively.
 CONTRACTOR’s Quality Management Manual (SMQ0001E).
 This Project Quality Plan and its referenced attachments
 Project and Site procedures, including CONTRACTOR’s standard
procedures.
 Project specifications and requirements.
 Records and final turnover documentation.
5 DEFINITIONS & ACRONYMS

For the purpose of this Project Quality Plan, the following definitions and
acronyms shall be applicable and have the meaning herewith described, in
addition to those definitions described in the Contract, General Conditions Section
1 Definitions and Interpretation, and ISO 9000:2005 - Definitions.
CAR Corrective Action Request; it’s a written document

or report issued to an organization for correcting a
non-conforming product. It is usually issued after the
occurrence of a non-conformance.
COMPANY Eni Iraq B.V. (Operator), Occidental, Korea Gas and

Missan Oil Company (or as defined in the Form of
Agreement and Contract conditions).
Continual improvement Recurring activity to increase the ability to fulfill

requirements (ISO 9000:2005).
CONTRACT Binding agreement composed by the documents

listed in the Form of Agreement (with contract
number 252/2011/DK/ZU) and any amendments.
CONTRACTOR Samsung Engineering Co. Ltd.

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Design Document A design document is regarded as a deliverable to

COMPANY and it could be either a drawing or a
specification, etc.
EDAM COMPANY’s web-based Document Management

System; such system that shall be used for
uploading transmittals, documentation and relevant
Project information between CONTRACTOR and
COMPANY.
EDMS Electronic Document Management System; it’s the

system to be used internally by CONTRACTOR for
controlling Project documentation and information
between disciplines.
Inspection Conformity evaluation by observation and judgment

accompanied as appropriate by measurement,
testing or gauging.
ITP Inspection and Test Plan; Document identifying

control points set up in a sequence for procurement,
manufacturing, construction, installation or pre-
operational verification activities.
KPI Key Performance Indicator, for quality activities.

These key performance indicators are parameters
that measure the level of compliance of activities
with reference to a target set.
NCR Non-Conformance Report; A non-conformance is

the non-fulfilment of requirements or processes
(ISO 9000:2005). A non-conformance report is the
formal written document that states the non-
conforming product or process.
Organizational Interface “Organizational interface” is the interaction between

CONTRACTOR’s disciplines, including the Project
Manager, Project Control Manager, Quality
Manager, Site Manager, etc., in order to coordinate
the Project activities as per the Project Direction of
the Project Organization.
PAR Preventive Action Request, it’s a written document

that states the actions to be taken in order to
prevent an adverse situation that may lead to a non-
conforming product. It is usually issued before the
occurrence of a non-conformance or after issuance
a CAR in order to prevent re-occurrence of an issue.
Procedure Specific and sequential way to carry out an activity

or a process.
Process Set of interrelated or interacting activities which

transform inputs into outputs (ISO 9000:2005).

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Project, the New North (Hammar Mishirif) Degassing Station,

Zubair Project, Iraq.
QA Quality Assurance, Part of quality management

focused on providing confidence that quality
requirements shall be fulfilled (ISO 9000:2005)
QC Quality Control, Part of quality management focused

on fulfilling quality requirements (ISO 9000:2005)
QMS Quality Management System, set of processes and

activities of the performing organization that
determine quality policies, objectives, and
responsibilities so that the project shall satisfy the
needs for which it was undertaken.
Quality Audit Systematic, independent and documented process

for obtaining audit evidence and evaluating it
objectively to determine the extent to which audit
criteria are fulfilled (ISO 9000:2005)
Record Document that provides objective evidence of

activities performed or results achieved.
SCMP System Completion Management Plan; it refers to

the plan that will be developed by CONTRACTOR
for the completion of the plant by systems.
SIGEP It’s a web-based information system developed on

purpose by the COMPANY in which all technical
queries, deviation requests and interface requests
between Company & Contractor shall be issued.
Site Location where the construction activities are

executed as defined in the Scope of Work for the
EPC for North (Hammar Mishirif) Degassing Station.
Special Process A process where the conformity of the resulting

product cannot be readily or economically verified
(ISO 9000:2005)
Specification Document stating requirements.
Sub-Contractor While the term subcontractor refers to both vendor

and supplier in accordance with the Contract, for
purposes of differentiation between manufacturing /
vendor subcontractors and construction, the term
“sub-contractor” in this Quality Plan shall refer to
those companies entering into a sub-contract
agreement with CONTRACTOR for ‘construction’
related activities only.
Technical Interface It means the interface between Head Office Team

Managers of disciplines that are ought to perform
project activities as per the Technical Direction on

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the Project Organization. Also it refers to the

interface among CONTRACTORS discipline lead
engineers and CONTRACTOR’s lead engineers,
COMPANY’s engineers and managers as well as
other Contractors.
TPI Third Party Inspector; it refers to those inspectors of

inspection agencies engaged by CONTRACTOR
and/or COMPANY (if it’s the case) during the
procurement stage or construction stage.
Vendor It refers to those companies entering into a sub-

contract agreement with CONTRACTOR for the
supply or manufacturing of equipment and materials
during the procurement stage. Thus, the term
Vendor refers to equipment suppliers or
manufacturers and fabricators.
Work All activities performed for the Project throughout

the Project execution.
6 SCOPE OF WORK
This Project Quality Plan serves as the basis for addressing the contractual,
statutory and regulatory quality requirements, as well as a reference for
monitoring and assessing compliance with established standards and the
COMPANY’s requirements for the implementation of a concise and effective
Quality Management System framework, as stipulated in ISO 9001:2008 Quality
Management Systems – requirements, COMPANY’s Quality Plan Requirements
stated in Appendix “F” – Quality Requirements, CONTRACTOR’s typical Project
Quality Plan and all related documents.
The content of this Project Quality Plan has been prepared based on the
aforementioned documentation and described in a framework suitable for
CONTRACTOR’s established processes.
Additionally, it includes all the services related for the proper execution of the EPC
Project. This Project Quality Plan defines and establishes the process and
systems controls for the Project, provides for formal monitoring and auditing of the
project’s execution and ensures that the Project Quality System provides fully
compliant deliverables and services.
As explained at the beginning of this Plan, the Contract scope includes the
Engineering, Procurement, Construction, Pre-Commissioning, Commissioning,
Start-Up, Performance Testing and all related services for the successful
completion of the New North Hammar Mishirif Degassing Station.
The main scope of work includes the following areas (or as described in the
Contract, Scope of Work):
 New DGS Facilities:

o Inlet Manifolds
o Oil Separation
o Storage Tanks
o Produced Water Treatment
o Sand Washing System
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o Water Injection System Utilities
 Utilities:
o Flare and Blowdown System
o Closed Drain System
o Open Drain System
o Compressed Air System
o Service Water System
o Potable Water System
o Fuel Gas System
o Fire Fighting System
o Diesel Fuel System
o Hot Oil System
o Inert Gas
o Chemical Injection System
o Sewage Treatment
o DCS
 Buildings:
o Main Substation (Main SS)
o Substation 1 (SS1)
o Substation 2 (SS2)
o Control Room
o Administration Office
This Quality Plan is applicable for every stage of the Project, including Project
Management and all related services for the successful completion of the Project
and it shall be followed and implemented by CONTRACTOR, sub-contractors and
vendors.
6.1 General Work Program
The general work program, including the detailed scheduled for all work phases
and milestones, as well as all the activities connected with the development of the
Project will be included in the Project Execution Plan which shall be developed
and issued for COMPANY’s approval in accordance with the Scope of Work for
EPC of Hammar Mishirif New Degassing Station (Doc. No.
00250600BGSC09302), Section 11 Project Execution Plan – Instructions.
7 NORMATIVE REFERENCES
The following references shall govern the Project’s Quality System and are
applicable to the Contract:
 ISO 9000:2005 Quality Management Systems – Fundamentals and

vocabulary
 ISO 9001:2008 Quality Management Systems – Requirements.
 ISO 9004:2000 Guidelines for Performance Improvements.
 ISO 10005:2005 Quality Management Systems – Guidelines for
Quality Plans.
 ISO 10006:2003 Quality Management Systems – Guidelines for
quality management in projects
 SMQ0001E CONTRACTOR’s QMS Quality Management
Manual.

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 Appendix “F” Quality Requirements (SGI-QUAL-014).

 Appendix “D” Technical Specifications
 Contract Vol.1 General Conditions and all the documents
referenced therein.
 Contract Vol.2 Special conditions and all the documents referenced
therein.
In addition to the references shown above, the standards and specifications

referenced in Appendix D – Technical Specification, that includes international
codes (i.e. ASTM, ASME, etc.) and the Project and COMPANY standards, shall
be applicable as deemed.
Copies of this specifications, codes and standards shall be maintained at the

workplace in an electronic format.
8 PROJECT ORGANIZATION
In order to ensure the correct implementation of the Quality Management System
throughout the Engineering, Procurement, Construction and Commissioning
phases, and for guaranteeing that contractual requirements are fulfilled, the
Project team has set a team adequate for the requirements and needs of the
Project.
This team shall be located in CONTRACTOR’s Home Offices in Korea, before

their dispatch to Site Construction in Iraq, and they shall interact directly with
COMPANY’s assigned personnel for an efficient management of the Project.
CONTRACTOR shall also assign quality personnel for overseeing the overall
quality activities of the Project. These quality personnel, likewise, shall be located
in CONTRACTOR’s home offices in Korea for the purpose of monitoring
Engineering and Procurement activities. After site opening, CONTRACTOR shall
set up a quality team that shall be dispatched to the construction site that shall
maintain close coordination with the Quality Team located in CONTRACTOR’s
home offices in Korea.
In both cases, the assigned quality personnel shall be guided under the basic
principle that the relevant personnel performing verifications, audits and
inspection of work activities be completely independent from the personnel who
actually performs the work activities.
The Project organization charts are included as an appendix and shall be

maintained updated to reflect the organization of the project at all times.
Please refer to Attachment 1 – Project Organization Chart and Attachment 2

– Quality Organization Chart.
The detailed Construction personnel as well as the site quality personnel indicated
in the Project Quality Organization Chart will be included the updated organization
charts and will be issued at the construction stage.
9 KEY PERSONNEL’S RESPONSIBILITIES

The responsibilities of the project team members shall be as follows, however,
specific duties and responsibilities may vary depending on the needs and
circumstances of the Project.

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Project Director is responsible for:
 Acting as the senior CONTRACTOR representative on the Project,

 Interface with the COMPANY at the executive level.
 Coordinating with the Project Manager on the overall project activities,
 Providing the sponsorship for the CONTRACTOR’s personnel and
reporting to CONTRACTOR’s executives on the status of the Project.
 Others as required.
Project Manager (PM) is responsible for:
 Acting as the focal point and as CONTRACTOR’s representative on the

Project,
 Interface with the COMPANY,
 Coordinating the performance of Project activities,
 Reporting to the COMPANY and upper management on the status of the
Project periodically,
 Reviewing and approving the Project Quality Plan,
 Obtaining the COMPANY’s approval of CONTRACTOR documents,
when required including the Project Execution Plan.
 Others as per Project requirements.
Project Control Manager is responsible for:
 Developing and maintaining the Project schedule,

 Preparing and implementing the Project Control Plan,
 Establishing and updating the Project Budget,
 Developing and controlling the manpower staffing and de-staffing plan.
Project Engineering Manager is responsible for:
 Assuring that each engineering part prepares and maintains the quality
objectives, including and identifying the quality requirements for
engineering works,
 Assuring that Project specifications have been reviewed and included in
design inputs
 Assuring development of compliant design outputs
Project Procurement Manager is responsible for:
 Control of the Approved Project Vendor’s List,

 Procurement of material, equipment and services for the Project,
 Establishment of source inspection activities, when required,
 Coordinating and expediting the delivery of equipment, material, and
services.
 Others as per Project requirements
Project Quality Assurance Manager is responsible for:
 Preparation of the Project Quality Plan in accordance with the Contract

requirements and obtaining the Project Manager and the COMPANY’s

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(whenever required) approval,

 To review, maintain and update the Project Quality Plan throughout the
course of the Project and obtain Project Manager’s approval.
 Assuring that the Project quality activities comply with the requirements
by performing reviews, surveillances, audits, etc.,
 Assuring that the inspection and test plans are implemented and that hold
points are verified and/or witnessed by the COMPANY,
 Training to all related staff on the Project Quality Plan,
 Issuing and controlling Non Conformance Reports and that the corrective
and preventive actions are implemented on a timely manner,
 Implementation and reporting on Project Key Performance Indicators
(KPIs) relevant to Quality.
 Other as per Project requirements.
QC Procurement Manager is responsible for:
 Control of inspection works during the procurement stage.

 Hold pre-inspection meetings with Vendors
 Coordination and reporting of inspection issues between the Project
team, the Project Quality Assurance Manager, Vendor and COMPANY.
 Review and/or preparation of inspection and test plans
 Coordination with vendor on non-conformances, vendor prints, inspection
release certificates, inspection reports, etc.
 Coordination with Third Party Inspection agencies when applicable.
Site / Construction Manager (CM) shall be responsible for:
 Assuring the preparation of the Construction Execution Plan.

 Coordination of the construction activities and, in overall, of the Site
Construction Staff.
 Interfacing with the COMPANY at the site.
 Assuring that all construction activities are in accordance with the
Schedule and that comply with the related quality requirements.
 Any other required for the good execution of the Project.
Site Quality Manager (also designated as Site QA/QC Manager) shall be

responsible for:
 Execution of site quality activities in line with the project objectives,

preparation of ITP’s and Quality Control Procedures in accordance with
Contract requirements, and obtaining the Project Manager and
COMPANY’s approval,
 Coordination and assurance of quality activities at Site locations between
Construction Sub-Contractors, Sub-Contractor’s quality inspectors and
CONTRACTOR’s construction supervisors,
 Interfacing with the COMPANY at the site.
 Ensuring that all construction, assembly and installation activities are in
accordance with the specifications, drawings, etc.
 Issuance preventive and corrective actions at the site, non-conformances,
etc., and in overall in charge for the quality activities during the
Construction stage.
 Any other activity required for the good execution of the Project.

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9.1 Curriculum Vitae of Key Personnel.
The Curriculum Vitae (CVs) of Project key personnel shall be included in the
Project Execution Plan to be developed and issued to COMPANY.
Curriculum Vitae of other personnel, especially of those performing activities that

may influence the final outcome of the products (e.g. construction inspectors,
supervisors, etc), shall be issued to COMPANY for information along with a
signature list in order to identify those personnel signing documents at the
construction stage.
10 CONTRACT REVIEW
10.1 Scope of Application
Contract review applies to all those activities required to conform to the

COMPANY’s requirements through coordination and contract review with the
COMPANY, which includes the contract, clarification memorandums, codes and
specifications, statutory and regulatory requirements.
10.2 Responsibility and Authority
The Proposal Manager has been responsible for the distribution of contract
documents to all staff members assigned to the Project.
The Project Manager reviews the contract and performs general works related to
the Contract.
Each related key personnel (Engineering, Procurement, Construction,

Commissioning and Quality, Environmental and Safety Team, etc) is responsible
for reviewing his respective contract section as instructed by the Project Manager.
The results are forwarded to the Project Manager.
10.3 Review Items
The Project Manager reviews the Project scope and requirements with each
related key personnel, covering as minimum, the following:
 Delivery Conditions and Work Scope,

 Law and regulations, Codes, Standards and Project Specifications,
 Permit and Licenses to be obtained from the government of Iraq by the
CONTRACTOR if required, and the applicable regulatory offices,
 The COMPANY’s quality assurance requirements as well as statutory and
regulatory requirements,
 Technical documents issued by the COMPANY, the scope and schedule
of supporting material, etc;
 Technical documents which shall be issued to the COMPANY and
delivery schedule.
Whenever changes or clarifications are required, the Project Manager shall obtain
the COMPANY’s approval for such changes or the response to such clarifications.
After approval, the Project Manager shall distribute the changes or clarifications to
the affected discipline and shall require related Project procedures or documents
to be revised.

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10.4 Records
Records generated from the Contract review shall be controlled and maintained in
accordance with Chapter 13 “Control of Quality Records” of this Project Quality
Plan.
11 ESTABLISHMENT OF THE QUALITY SYSTEM

The establishment of the Quality Management System is based on the following
documentation which outlines the framework for establishing, implementing and
controlling those activities affecting quality.
(a) Appendix “F” – Quality Requirements, and Contract (including statutory

and regulatory requirements).
(b) ISO 9001:2008 – Quality Management System Requirements
(c) Quality Policy and Objectives, which shall include measurable objectives
and means for its control as well as oriented to customer satisfaction.
(d) Quality Management Manual (SMQ0001E).
(e) This Project Quality Plan, which identifies the process and methodology
for ensuring that the QMS is fully implemented and operative.
(f) Project and Site Procedures including CONTRACTOR’s Standard
procedures for this Project listed in Attachment 6 of this Quality Plan.
(g) Method Statements and Quality Instructions to be developed for specific
activities during the Project.
(h) Inspection and Test Plans, Formats and Records, and
(i) Final Handover Documentation.
The following Quality System pyramid illustrates the hierarchy on which the QMS
is established:

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Appendix “F” – Quality Requirements & Contract

including statutory & regulatory requirements
ISO 9001:2008 requirements
Policy & Objectives
QMS Manual (SMQ0001E), Project Quality Plan
Project and Site Procedures, including

CONTRACTOR’s standard procedures.
Method Statements & Quality Instructions
Inspection & Test Plans, Formats & Records
Final Handover Documentation
Figure 2 - QMS Pyramid
The Quality Management System shall be implemented through the established

Project Quality System which is covered in this Project Quality Plan and each of
the Project’s specific procedures, as well as through CONTRACTOR’s standard
procedures included in Attachment 6 – List of Contractor’s Standard
Procedures.
12 DOCUMENT CONTROL AND INFORMATION
CONTRACTOR shall define, establish, implement and maintain a document

control process to control documents and records which are related to Project
execution based on COMPANY’s requirements established in
27608.DOC.GEN.SDS – Management and Approval of Technical Documentation
and CONTRACTOR’s Document & Item Management Procedure
(00251210DGPGMA001). The following sections will be applicable for all Project
documents and information to be generated specifically for the Project.
Project Manager is responsible for
 Establishing the level of control required for documentation.

 Ensuring that the Document & Item Management Procedure
(00251210DGPGMA001) be established, implemented and consistently
applied in its latest revision.
Document Controller is responsible for

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 The timely processing of incoming and/or outgoing documents and their

distribution as required.
 Ensuring that the management and control of project documents is in
accordance with the Management and Approval of Technical
Documentation Procedure (27608.DOC.GEN.SDS) and the Document &
Item Management Procedure (00251210DGPGMA001).
 Further responsibilities, reporting lines and identification of the document
controller are included in the Document & Item Management Procedure
(00251210DGPGMA001).
The Project Quality Manager is responsible for monitoring that processes for
document control are implemented in accordance with COMPANY’s established
procedure aforementioned.
12.3 Document Management
Project documents shall be developed and maintained in accordance with the

approved Procedure Document & Item Management Procedure
(00251210DGPGMA001) and the following COMPANY’s specifications:
 27605.VAR.GEN.SDS Technical Documentation required during the
Project development phase.
 20189.COO.GEN.SDS Technical Documents Identification and Title
Blocks (Identification Tables).
 27608.DOC.GEN.SDS Management and Approval of Technical
Documentation.
 20198.COO.GEN.SDS Item Numbering.
 06215.DOC.GEN.SDS Facility Functional Units.
 20203.DOC.GEN.SDS Handover of Plant Component Data and Key
Documents for DBIMP (COMPANY’s system).
 06219.CAE.GEN.SDS Instructions to CONTRACTORs for information
submission to EMIMS (Engineering Material Management Integrated
Maintenance System), DBIMP and for 3D CAD Model Integration.
 27954.MAN.GEN.SDS Maintenance Management Data from Vendors
and EPC CONTRACTORS.
The Project Manager or his designee shall be responsible for developing a

document management matrix addressing the following as a minimum:
 Development of drawings, specifications, documents, records, and data.

 Numbering and identification system including document class
(surveillance type).
 Review and approval of documentation for adequacy, by authorized
personnel.
 Revision and validity status and its proper identification.
 Control of register and record.
 Master deliverable list.
 Distribution control.
 Hand-over documentation.
12.4 Identification
Project documents shall contain, but are not limited to, the following;

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 Project title,
 document number (both CONTRACTOR and COMPANY’s number), title,
revision number, identification and date,
 Personnel who prepared, checked and approved such documents
(including COMPANY’s approval when required).
 Validity Status
Documents shall be identified and controlled in accordance with the Document &
12.5 Check and Approval
Project documents shall be checked, and approved for adequacy of requirements

by the authorized personnel prior to being issued to the COMPANY. Internal
control consists of ensuring at all levels that the Work is performed according to:
 COMPANY’s requirements
 Relevant specifications, rules and standards
 Established processes within the relevant disciplines
 COMPANY’s comments, which have to be taken into consideration prior
to issuing documentation for approval.
The approval process between COMPANY and CONTRACTOR shall be as per

COMPANY’s specification 27608.DOC.GEN.SDS – Management and Approval of
Technical Documentation. CONTRACTOR shall follow its internal process for
approval as per CONTRACTOR’s standard procedure.
12.6 Revision status and identification
Changes to documents shall be reviewed and approved by the same functions or

disciplines that performed the original review and approval.
The modified areas shall be identified as follows:
 Drawings
o Revisions on drawings shall be marked by using a triangle
holding the revision index plus a “cloud” surrounding the modified
zone.
 Other documents
o A triangle holding the revision index shall be drawn in the left
margin of the document in front of the modified line or paragraph,
or by use of the revision indication system of Word providing that
these are clearly identifiable.
Documents shall be legible, dated (with dates for revisions), readily identifiable,
and retained for the time specified in the Contract requirements or until the
Project is completed.
12.7 Control of Logs and Records
CONTRACTOR shall prepare and submit for COMPANY’s Approval the

“Deliverable List” based on COMPANY’s specification 27605.VAR.GEN.SDS –
Technical Documentation Required During the Project Development Phase. Each
document on the Deliverable List shall be marked with a classification legend

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indicating if the document is for COMPANY’s review, for reference / information or

approval.
All documents listed in the Deliverable List, and subject to COMPANY’s approval,
shall be registered through CONTRACTOR’s EDMS (Electronic Document
Management System) first and then issued officially to COMPANY through EDAM
(COMPANY’s system). When registering a document in EDMS, the internal
approval process (CONTRACTORs) is performed and EDMS indicates who
prepared the document, checked it and approved it.
Uncontrolled documents shall be identified by stamping or handwriting “FOR

INFORMATION”, “FOR REFERENCE” or “VOID”. Invalid and/or obsolete
documents shall be promptly removed from all points of issue or use, or identified
in accordance with CONTRACTOR’s standard Document Control Procedure
(SPQ0015ENN), and stored in a manner to be able to prevent misuse.
The Deliverable List shall be first issued for COMPANY’s approval then it shall be
continuously updated and submitted to COMPANY.
12.8 Distribution control
Documents and data shall be distributed in accordance with the Document & Item
Management Procedure (Doc. No. 00251210DGPGMA001) or as designated by
the Project Manager, Project Engineering Manager, Project Control Manager, Site
Manager and/or Site Quality Manager.
12.9 CONTRACTOR’s internal Electronic Document Management System

Overview
CONTRACTOR has established a document management and operation

program that shall consistently store Project deliverables and relevant documents
during the project duration or when handing over the final documents to
COMPANY and as a backup of Project documentation. Nonetheless,
CONTRACTOR shall officially communicate and issue Project documentation to
COMPANY through COMPANY’s EDAM system.
For an efficient real time document management, CONTRACTOR shall use

internally its own Electronic Document Management System (EDMS) software
throughout the Project lifecycle. The main features of this system include:
 Safe storage and easy retrieval of the entire document and revisions
issued in an electronic format.
 Controls of the status of documents already issued and to be issued.
 Informs the project team of the availability of the issued transmittal
documents
 Management of the authority for accessing Project documentation.
The implementation of the EDMS shall allow immediate availability of the same
validated / approved information to all project related personnel, resulting in an
overall improvement from the quality and schedule point of view.
Some of the main functions of EDMS are the following
 Project Document Tracking

 Online Document Review

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 Document Approval
 Document Version Control
 Document Revision Control
 Document Distribution Control
 Document Replication (Home office, job site, COMPANY’s local offices if
requested)
 Document Storage and Handover
In addition, the program is capable of full revision tracking throughout the lifecycle
of the document. CONTRACTOR shall ensure that confidential documents are
not released to any parties that are not authorized by the COMPANY.
The program shall be established not only for the proper documentation work but
also for document’s quality verification to ensure that COMPANY’s requirements
are being satisfied. The program establishes and maintains the ISO 9001:2008
requirements for control of documentation.
In addition, the system establishes the administration system and work instruction
process to manage the workflow, distribution and retrieval of document
processing.
EDMS shall handle documents such as:
 Drawings
 Vendor Drawings
 Calculation Sheets
 Specifications
 Material Requisitions
 Data Sheets
 Project procedures
 Project correspondence.
 Etc.
12.10 Hardware and Software Requirements
From the commencement date until the issuance of the Final Acceptance
Certificate, CONTRACTOR shall be responsible for the support and maintenance
of Project’s related hardware and software at all project locations, including
CONTRACTOR’s Head Office and Site Office in Iraq, as well as COMPANY’s.
CONTRACTOR shall provide the required data links to all project locations to
facilitate the use of data information through EDMS for the entire duration of the
Project, while ensuring also that EDAM data links are available both at home
office and site.
CONTRACTOR shall make sure that the installation activities of the IT facilities
are completed and shall support the end user training which shall include the
facilitation of all relevant and related training documentation and user guides
about all system hardware and software provided to COMPANY by
CONTRACTOR.
12.11 Document Registration
All official project documents shall be registered, transmitted, received and stored
in EDAM, and stored in EDMS and managed in conjunction with the Project

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Distribution Matrix, the correspondence instruction and data distribution

procedures.
The document numbering standard or system shall be in accordance with the

approved Document & Item Management Procedure (00251210DGPGMA001)
and COMPANY’s specification.
Document’s registration and the applicable procedure shall be reviewed by

COMPANY against project requirements. The registered documents should
contain the following data attributes as a minimum:
 Project name
 Document classification or validity status (e.g. EX-DE, EX-CO, etc)
 Document name (Doc. Name – Hammar Mishirif DGS)
 COMPANY’s document number
 Document revision number
 Document expiration
 Surveillance Type (i.e. Approval, Information, Final)
 Personnel that created the document, checked, approved, etc.
12.12 Document Approval
A document review and approval matrix shall be maintained, which shall contain
the Project deliverables; this matrix shall include the information as given below;
 Document Approval Status (including dates)

 Document Review Status
 Document Information
 Document weighted value
CONTRACTOR shall manage all issued documents, submitted to COMPANY for

approval and review. Changes in design (if any) shall be recorded in all
engineering documents to ensure an audit trail of design decisions and the
reasons for changes.
The document review and approval matrix shall be maintained showing the
current date on which a document was issued and the issued number of all
documents. Any changes shall be clearly marked in the documents to represent
the changes between the issues.
12.13 Electronic Information Hand Over
CONTRACTOR shall submit all deliverable documents in an electronic form. As

well, CONTRACTOR shall provide the handover documents in accordance with
the project specific Handover Procedure to be developed, provided that:
 Quality – CONTRACTOR shall ensure the accuracy of the information

provided and shall modify any errors or comments identified by the
COMPANY.
 Handover Schedule – CONTRACTOR shall provide all the relevant
documentation and activity milestones within the agreed period of
documentation handover.
All documentation shall be reviewed by the relevant assigned personnel before

their distribution to the COMPANY.

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The Final Handover Dossiers included in Attachment 4 – Preliminary Index of

Final Dossier on Quality shall be prepared and submitted to COMPANY in
accordance with the Final Handover Control Procedure to be developed, listed in
Attachment 5 – List of Project Quality Procedures, and issued to COMPANY
for approval.
13 CONTROL OF QUALITY RECORDS
This chapter applies to the control of quality records for the Project generated by
CONTRACTOR that shall be submitted to COMPANY as part of the Contract
Agreement.
The Project Control Manager is responsible for maintaining all Project’s

documentation and records from the engineering stage until final handover of the
Project documentation to COMPANY.
The Site Quality Manager is responsible for maintaining all the quality records at
the site while the Site Manager is responsible for controlling all documents
generated at the construction stage.
13.3 Control of Quality Records
Quality records provide evidence of conformity to the Project requirements and

the efficient operation of the Quality Management System of the Project. Quality
records shall be preserved in an orderly fashion.
Identification, collection, indexing, access, filing, storage, maintenance and

disposition of quality records shall be performed in accordance with the approved
Document & Item Management Procedure (00251210DGPGMA001),
COMPANY’s EDAM system and CONTRACTOR’s EDMS systems.
Quality records, including Sub-Contractor’s and vendors quality records, shall be

maintained to demonstrate conformance to specified requirements and for the
effective operation of the quality system.
All quality records shall be legible and identifiable for the applicable product. All
records shall be stored in a hard copy (wherever the original is required), as well
in an electronic copy (portable document file or PDF, and/or the original format in
which the document was created).
Quality records shall be stored and retained in such a way that they are readily
retrievable in facilities that provide a suitable environment to protect from
deterioration, damage and loss. Records required to provide evidence of
conformity to requirements and of the effective operation of the QMS shall be
retained.
Quality records generated by the Sub-Contractors shall be kept in original by the

Site Quality Department and a copy shall be kept by the Sub-Contractors.
Records generated by Vendors shall be kept in an electronic format as part of
Vendor Prints.

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The control of quality records shall be as per CONTRACTOR’s standard

Quality/Environmental Records Control Procedure (SPQ0023ENN) which includes
a table showing the retention times, showing the type of record, location,
responsible personnel, and disposition for quality records. A project specific
procedure may be prepared if requested by COMPANY.
14 RESOURCES
This chapter applies to the control of the resources required for the proper
development of the Project, which includes material resources, human resources
and assets.
The Project Manager and the Site / Construction Manager will be responsible for
securing the appropriate resources on a timely manner and in accordance with
the Project requirements and CONTRACTOR’s standard requirements.
14.3 Materials
CONTRACTOR shall ensure that supplied equipment and materials needed to

perform the tasks of construction of the facility, it’s commissioning and its
operation and maintenance for 2 years are completely new and unused.
Materials shall be tested and certified in accordance with the nature of the
material, and the applicable codes and standards shall be determined based on
the basic design and throughout the execution of the detailed engineering.
The quality of the materials, therefore, shall be determined from the design and
engineering stages and shall comply with the relevant codes and standards.
14.4 Human Resources
CONTRACTOR shall assigned the required number of personnel in accordance

with established histograms and plans in order to guarantee the satisfactory
execution of the Project.
For the execution of the Project, an appropriate organization shall be established

for managing all Project activities. This organization shall be fully capable and
trained for performing their relevant functions. Particularly, personnel performing
work that affects directly the conformity of the products shall be competent on the
basis of appropriate education, training, skills and experience.
Training will be performed in accordance with Section 15 Training of this Project

Quality Plan.
14.5 Infrastructure
CONTRACTOR shall provide the required infrastructure for the successful

execution of the Project and the required maintenance in order to achieve
conformance to Project requirements, including the adequate environmental

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characteristics. The infrastructure includes, without limiting to it:
 Buildings, work spaces and associated services both at home office and
at the site.
 Equipment for the processes, including software and hardware.
 Support services such as transportation and communication.
 Tools required to achieve conformity of the final product.
 A vast telecommunications and solutions infrastructure that shall allow to
those involved in the Project to work efficiently including, among others,
the software which shall provide consistent deliverables to the
COMPANY.
The infrastructure needed at the construction site shall be determined at the stage
of establishing the construction execution plan.
14.6 Work Environment
The Project Manager and each discipline manager shall, within their management
scope, identify and coordinate the employee’s mental and physical aspects
affecting their satisfaction and motive, and elevating performance.
Work environment includes workspace and surrounding environment, employee

relationship (communication, cooperative relationship, etc.) and mental, health
and safety aspects, welfare and others (noise, temperature, humidity, lighting or
weather).
Additionally, the responsible manager or personnel in charge for the workspace at

home-office and construction site shall build up the physical work environment
comfortably and shall monitor periodically the status of the infrastructure.
The responsible manager shall maintain and monitor the work environment in
accordance with the latest approved HSE Plan (Doc. No. 00251210DFPALA001).
15 TRAINING
CONTRACTOR shall establish a documented method for training under

controlled conditions to achieve conformity to specified requirements. Training on
this Project Quality Plan refers to the training to be conducted on
CONTRACTOR’s own personnel assigned for the Project, Sub-contractors and
Vendor’s personnel and any other personnel that may be appointed by
COMPANY to undergo for training. Training for the operation and maintenance of
the facilities is out of the scope of this quality plan, and will be developed in a
separate training manual in accordance with the Contractual requirements.
15.2 Responsibilities and Authorities
The Project Manager is responsible for providing adequate resources to perform

training.
The Project QA Manager and/or Site Quality Manager are responsible for
identifying training needs and assuring trainings are performed in accordance with
planned procedures.

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The Project QA Manager and/or Site Quality Manager are responsible for
maintaining records of education.
15.3 Identification and Implementation of Training
The CONTRACTOR’s management shall revise the competency, experience,

qualifications and skills of the assigned personnel with regards to those
competencies, experience, qualifications and skills required for the Project while
continuously reviewing their competency thus ensuring personnel’s continual
improvement in their endeavours.
For this Project, the personnel assigned has been identified and evaluated for
performing works and activities that affect conformity based on their education
and experience.
The Project Manager is responsible for ensuring that all personnel assigned to the
Project is familiarized and understands:
 The Contract
 The Scope of Work
 The COMPANY’s requirements
 Applicable technical documents
 Verification check lists
 The quality policy and objectives of the Project
 Their scope of responsibilities
Training shall be implemented in the depth required in order to ensure that all
activities are understood by the personnel assigned to the Project.
A training schedule shall be included in the Internal Quality Training Procedure

that will be prepared and issued to COMPANY for approval as listed in
Attachment 5 – List of Project’s Quality Deliverables, which shall be prepared
and issued for COMPANY's information. The Project specific Internal Quality
Training Procedure will be developed based on CONTRACTOR’s standard
Quality / Environmental Training Instruction (SPQ0022ENN).
Personnel designated by the Quality Manager shall perform training of personnel

who perform activities that may affect the final quality of products. The training
requirements shall provide for Quality training and for job training.
The Quality Manager shall evaluate the effectiveness of the training through
periodic internal audits, review and analysis of employee generated errors,
omissions, rework, and nonconformities.
15.4 Records
The Quality Manager shall maintain records of education, training skills and
experience for personnel affecting quality, and shall be responsible for ensuring
appropriate record including training activities and subject matter of the training
are maintained.

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16 CUSTOMER COMMUNICATION & COORDINATION
This chapter describes the procedure that will be used for communicating and
coordinating with COMPANY only. For the process to be used for communication
with other EPC CONTRACTORS, please refer to Section 17 Interface
Management of this Project Quality Plan.
The Project Manager is responsible for direct communication with COMPANY in

accordance with the Project Communication Channels.
The Project Control Manager is responsible for the control of all the
documentation (e.g. letters, transmittals, emails, etc) between COMPANY and
CONTRACTOR.
16.3 Communication Control
All outgoing correspondence shall be dated, bear the name of the sender and
address, and shall have the following minimum level of identification.
 Project Title (Zubair – North New Degassing Station).

 COMPANY’s Contract No. (252/2011/DK/ZU).
 CONTRACTOR’s Job. No. (SU2745).
 Correspondence / Transmittal / No.
 Correspondence Date.
 Subject Title and References.
 Response requirement and due date.
 Number of Pages.
Each piece of correspondence shall be limited to the subject as far as possible.

All communication will be in English, except otherwise for some documentation
that may be required in Arabic in accordance with the Project specifications.
16.3.1 Communication Date
All correspondence shall be dated, using the Gregorian calendar in - day, month
and year sequence (DD/MM/YY or DD/MM/YYYY).
16.3.2 Communication Number
All Correspondence and communications reference numbering systems shall

adopt the common format or structure as per COMPANY’s specification and the
Document & Item Management Procedure (00251210DGPGMA001)
16.4 Correspondence Type
Correspondence type shall include, but not limited to, the following:
 Letters
 Transmittals
 Minutes of Meetings (MOM)
 E-mails

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 Telephone Calls (should be limited)
The method for exchange and distribution of correspondence between

CONTRACTOR and the COMPANY shall be through electronic data exchange
(COMPANY’s EDAM system).
The Project Document & Item Management Procedure (00251210DGPGMA001)

describes in detail the overall communication process, contact personnel,
addresses and systems to be used.
16.5 Reporting to COMPANY
CONTRACTOR shall report to COMPANY on a daily, weekly and monthly basis in

accordance with Appendix ‘F’ – Quality Requirements, section B.16 and in
accordance with the reporting formats approved by COMPANY.
16.5.1 Daily Reports
Daily reports pertaining to construction site activities, shall contain information on

work progress, weather conditions, manpower mobilization and main quality
activities. The report shall be issued every morning by CONTRACTOR to the
COMPANY’s site representative who shall sign it and may add/his/her own
observations.
Daily reports for the Project shall be submitted to COMPANY through the Project
team for information.
16.5.2 Weekly Reports
CONTRACTOR shall issue weekly reports in terms of office activities and site
activities. The weekly report shall contain information such as major results
achieved during the week and planned activities for the following week, major
problems and difficulties, status of work activities (e.g. job orders, purchase
orders, site testing, etc) by discipline, as well as a 2 week ahead schedule for site
activities and photos when applicable.
16.5.3 Monthly Reports
CONTRACTOR shall issue a monthly progress report in accordance with the

format approved by COMPANY. The monthly progress report shall be divided in
two parts.
Part I shall include an overview of the project activities which shall be consistent
with the reported progress as per the project schedule. The description of the
activities shall include critical activities and the activities planned for the following
period.
Part II shall include details of the project activities including the general status of
the Project, engineering detailed activities, procurement detailed activities,
construction progress and quality detailed activities, and any other relevant
information that may be requested by COMPANY.

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17 INTERFACE MANAGEMENT
This chapter applies to the interface activities between CONTRACTOR,

COMPANY and other EPC CONTRACTORS involved in the development of the
Zubair Oil Field in Iraq.
CONTRACTOR shall refer to COMPANY’s Interface Management Plan (Doc. No.

00250600BGPG09030) and COMPANY’s Interface Matrix (Doc. No.
00250600BGPG09031) for the control and management of Project interfaces.
CONTRACTOR’s internal communication and interface for technical issues will be

performed as per CONTRACTOR’s standard Check-List of Major Information for
Inter Department Check (SPD0003ENN).
The Project Manager and the Site/Construction Manager will be directly

responsible for the management of the interface process between
CONTRACTOR and other EPC CONTRACTORs, COMPANY and all other
involved parties during the Project and Construction stages. They will be
responsible for:
1) Identifying all interfaces relevant to CONTRACTOR and potential

interfaces relevant to other EPC CONTRACTORS and/or COMPANY.
2) Establishing a list of the relevant interface information, while maintaining
all the records generated for or during interface meetings and
communications between the relevant parties.
3) Ensure the timely transfer of information between at agreed dates
between CONTRACTOR and interfacing parties.
4) Notify COMPANY of any additions, modifications, deletions or issues that
may arise during interfaces with other EPC CONTRACTORS in a timely
manner.
5) Nominating a person in charge for controlling and monitoring interface
points.
17.3 Correspondence between Contractors
CONTRACTOR may engage directly in correspondences with other EPC

CONTRACTORS for technical clarifications as follows:
1) Comments and clarifications to interface documents being reviewed.

2) Calls for meetings, register the list of attendees, preparing of minutes of
meetings and,
3) Issuing technical queries or interface information.
Correspondences between CONTRACTOR and other EPC CONTRACTORS will

be shared with COMPANY for information and/or clarification. CONTRACTOR
may request COMPANY for support and arbitrage if issues arise during interfaces
with other EPC CONTRACTORS.
17.4 Interface types
Interfaces will refer to the points in which the designs of two or more separate

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facilities or parties meet. This may be referred also as an interface point.
By their nature, interfaces vary by type and location and may also very over time,
but basically, they can be distinguished by location and interface type. The
number of interfaces may vary throughout the course of the Project. In order to
fully define and identify interface points, CONTRACTOR will exchange
information and documents relevant to the interface point to other EPC
CONTRACTORS either through COMPANY or directly to other EPC
CONTRACTORS depending on the nature of the interface issue.
COMPANY has already identified interfaces for the Project and they have been
summarised in the Interface Matrix (Doc. No. 00250600BGPG09031). However,
CONTRACTOR shall list up those interfaces that may have not been foreseen or
that may surge throughout the course of the Project.
17.5 Interface Meetings
Whenever an interface is identified, CONTRACTOR will call for an interface

meeting with other EPC CONTRACTORS and COMPANY when required. The
notification period may vary depending on the urgency of the interface, however
CONTRACTOR will make the effort of notifying to other parties seven (7) days in
advanced. Actions raised in the meetings shall clearly identify the responsible
party, due date and the document they relate to.
Minutes of interface meetings will be issued to the attended parties and

COMPANY within forty-eight (48) hours after completion of the meeting.
17.6 Interface Report
Interface information status shall be reported in the monthly and/or weekly report
to COMPANY. The report will include the main highlights of the interface issues to
be solved and a summary of the Interface Matrix including the total number of
interfaces, including the planned date, actual and overdue, as well as an
identification of open / closed items.
18 DESIGN CONTROL
This chapter applies to design development activities in order to ensure that

specified requirements and suitability of design quality are met. CONTRACTOR
shall comply with the requirements of ISO 9001:2008, and with the established
Design control requirements from the COMPANY.
Project Manager is responsible for:
1) Providing on a timely manner the design information (design input) for the
design personnel to carry out design activities.
2) Resolving organizational and technical interface items or concerns
through Project meetings.
Project Engineering Manager is responsible for:

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1) Ensuring that design work is performed under the design team manager's
control and the engineering lead engineer's control.
Each Engineering Team Manager is responsible for:
1) Reviewing contract documents, deciding in co-operation with Project

Manager whether a design subcontractor is necessary or not, and for
managing the whole design process and design verification
activities.Review and approval of the "Job Instruction" which is planned
and prepared for design and design verification activities by each
Engineering Lead Engineer.
2) Review, verification and validation of design activities performed by the
assigned design engineers.
3) Coordination of design issues at the top management level between
COMPANY and CONTRACTOR.
Engineering Lead Engineers are responsible for:
1) Preparation of the internal "Job Instruction", as per CONTRACTOR’s

standard Job Instruction Preparation Procedure (SPP0004ENN), for the
Project design activities.
2) Trains and supervises the assigned design engineers.
Site Manager’s responsibility for Design Changes is as follows:
1) In the case that a design change is required at the Construction Site, he

shall ensure that such changes are carried out by the Engineering Team
either at home office or at the site.
2) If a design change is performed at the Site by the Lead Engineer
assigned to the construction site, he shall approve the design output and
distribute it to relevant teams.
3) Design changes which affect approved documents shall be re-approved
using the same approved processes as the original document.
The Quality Managers (Home Office / Site) are responsible for:

1) Ensuring that Quality Audits for design activities are executed as per the
quality audit schedule, and to perform surveillances for ensuring that the
requirements set for the quality management system are implemented.
2) Performing surveillances in order to verify that design output reject ratios
are kept under the established performance indicator.
3) Performing surveillances in order to ensure that Field Revisions Requests
are properly documented and maintained.
18.3 Design Review strategy and program
Design for the Project shall be reviewed internally in accordance with

CONTRACTOR’s Design Review and Verification Procedure (SPD0014ENN).
Design review and design verification shall be performed prior to issue the
engineering or design deliverables to the COMPANY.
18.4 Design Control
18.4.1 Design Planning
CONTRACTOR’s "Job Instruction" should be prepared by each Engineering Lead

Engineer. The job instruction is a CONTRACTOR’s internal document which
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contains the required inputs, the desired outputs and the way for communication
and management for the design engineers to perform their duties (design
planning). The internal “job instruction” is not subject for issue to the COMPANY,
but it is part of CONTRACTOR’s internal system and it is subject for internal audit.
The Job Instruction shall include as a minimum:
1) Specific job design input requirements in accordance with Contract.

2) Engineering Deliverables List and Engineering Drawing Index list
3) Scope and extent of design verification activities
4) Engineering schedule
5) Organization for design (responsibility)
6) Related document list
18.4.2 Control and security of electronic data
Control and security of Project electronic data shall be performed in accordance

with the applicable COMPANYs EDAM system. A backup of all electronic data
shall be maintained by CONTRACTOR through EDMS.
18.4.3 The organizational and technical interface
The organizational interface, given its definition in paragraph 17.2 of this chapter,
shall be performed and controlled by the senior manager of each discipline and
the technical interface shall be controlled in accordance with CONTRACTOR’s
standard procedures, including its Inter-department Check Procedure
(SPD0003ENN), Design Review, Verification and Validation Procedure
(SPD0014ENN), etc.
18.4.4 Control of Design Documents
For the proper control of design documents, the following shall be taken into
consideration:
1) It shall be established how each design activity is to be performed.

2) Organization and technical interfaces between disciplines shall be clearly
defined.
3) The process for controlling the design inputs including Project
Specifications identified in the Contract, as well as applicable statutory
and regulatory requirements shall be established and maintained
throughout the design stage.
4) The process for controlling the design outputs in order to assure that they
can be verified against design input requirements.
5) The process for formal document reviews of the design at appropriate
stages of development.
18.5 Design Input
Design input requirements including Project specifications identified in the

Contract, as well as applicable statutory and regulatory requirements shall be
identified, documented, and their selection shall be reviewed for adequacy by the
respective Engineering Team Manager and Engineering Lead Engineer. Design
input requirements shall include the Contract review results.

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Project Manager shall resolve incomplete, ambiguous or conflicting requirements

with those responsible for issuing the requirements.
The list of required inputs shall be defined in each and every document and
procedure prepared by CONTRACTOR, which shall include without limitation:
 Performance and functional requirements

 Statutory and regulatory requirements
 Feedback deriving from previous experiences (Lessons Learned data)
 List of International Codes & Standards relevant to the work
 Any other relevant information
 Appendix D – Technical requirements.
18.6 Design Output
Design outputs shall be thoroughly reviewed and approved prior to their final
submission to COMPANY and/or prior to their issue for CONSTRUCTION or
implementation. Design outputs will refer to:
 Design drawings
 Design specifications
 Design calculations
 Design deliverables defined in the CONTRACT
 Other design outputs required for the Project.
Design outputs shall be verified that they comply with the design input
requirements and shall be approved by the relevant discipline lead engineer,
Engineering Team Manager and the Project Engineering Manager, prior to their
use for Procurement, Construction and/or inspection and testing. The approval
criteria will be specified in the design inputs which may include:
 Performance and functional requirements

 Statutory and regulatory requirements
 Feedback deriving from previous experiences (Lessons Learned data)
 List of International Codes & Standards relevant to the work
 Any other relevant information
 Appendix D – Technical requirements.
18.6.1 Design Output Control
Design outputs shall bear the following information for proper identification and
control:
1) Project Name
2) CONTRACTOR’s job number
3) Drawing size and title block, including document title, revision number
and document number.
4) Drawing method
5) Inter-discipline cycle (if applicable)
6) Revision control
7) Validity status
8) Level of control (i.e., issue for bids, issue for construction, for quotation,
etc.)

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18.7 Design Review
Design reviews, including Subcontractors’ and Vendors’ design output

documentation, shall be performed in accordance with CONTRACTOR’s standard
“Design Review and Verification Procedure (SPD0014ENN)” to ensure that
prepared design outputs conform to the design input requirements at appropriate
design stages. Design review results shall be recorded and maintained. Design
reviews may include design interface checks by relevant teams, technical audits,
3D Modelling reviews, etc.
Design outputs including Subcontractors’ and Vendors’ design output

documentation which may require the COMPANY’s review or approval shall be
reviewed or approved by CONTRACTOR prior to their issue for use or for
construction.
18.8 Design Verification & Validation
Design Verification & Validation shall be performed as per CONTRACTOR’s

standard “Design Review, Verification and Validation Procedure (SPD0014ENN)”.
18.9 Design Changes
Design Changes and modifications including Subcontractors’ and Vendors’ design

changes shall be identified, documented, reviewed and approved in case that
such design changes are beneficial to the COMPANY and CONTRACTOR shall
obtain approval from the COMPANY prior to proceeding with such design
changes.
Design changes shall be controlled by the same method that was applied at
earlier design changes and their control shall be performed in accordance with
CONTRACTOR’s standard Design Change Procedure (SPD0012ENN).
19 PROCUREMENT CONTROL
This chapter applies to the procurement process of products and services, which
affect the quality of the product. This chapter aims to conform to the specified
requirements.
The Project Manager is responsible for approving the procurement documents

(purchase orders).
The Project Quality Manager is responsible for:
1) Review and approval of Vendor’s Quality Management System.

2) Reviewing Vendor’s quality documents.
3) Auditing procurement activities and verifying that quality requirements are
passed to Vendors.
Project Procurement Manager and his team are responsible for:

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1) Deciding the basic policy of procurement by discussing with relevant

teams and COMPANY.
2) Preparing the requisition list through coordination with each design team.
3) Coordinating with the relevant teams the selection of qualified Vendors.
4) Developing the Procurement Execution Plan.
5) Controlling the internal / external procurement, schedule control,
transportation of goods and customs clearance.
6) Preparing and reviewing purchase orders.
7) Expediting the timely delivery of products.
QC Procurement Manager and his team are responsible for:
1) Managing the material inspection activities in accordance with

procurement documents and the approved vendor prints or data sheets.
2) Ensuring that quality requirements are included in purchase orders
3) Notifying COMPANY of inspections at Vendor’s premises for designated
hold points.
4) Any other as per Project requirements.
For the ‘Site’ procurement, Site Manager may select the vendors in accordance
with the approved vendor list or from a list of recommended vendors from the
COMPANY, and the requirements of the Project Standards.
Engineering Lead Engineer / Assigned Engineer are responsible for:
1) Preparing the technical procurement documents, such as, requisition,

specifications, data sheet, etc.
2) Verifying that Vendors reflect the Project’s requirements in the design and
manufacture of final products.
19.3 Purchasing Process
Project Procurement Manager shall plan and document an execution process

related to Procurement for the Project.
The Procurement Execution Plan to be developed and issued for approval to

COMPANY shall include the following:
1) The need to establish processes and documents and to provide

resources specific to the product.
2) Required verification, monitoring, measurement, inspection and test
activities specific to the product and the criteria for product acceptance;
3) List of Contracts to be awarded.
4) Plan dates.
5) Any other as per COMPANY’s requirements.
It shall include also the format of records needed to provide evidence that the
realization of processes and the resulting product meet requirements.
19.4 Approved Vendor List
Procurement Engineer shall use the Approved Vendor List (Annex A – Proposed
Subcontractor List), reflecting the COMPANY's requirements and shall obtain the
review of Project Procurement Manager and the approval of the Project Manager.

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19.5 Evaluation and Selection of Vendors
CONTRACTOR reviews all prequalified Long Lead Item (LLI) vendors to ensure
that they are certified to the latest version of ISO 9001 – Quality Management
System requirements.
When inquiries are submitted to Vendors, such inquiry packages shall contain
CONTRACTOR’s Quality Requirements which shall identify the minimum
requirements as per Project specifications.
Vendors / Sub-Contractors are evaluated as described:
A copy of an ISO 9001 standard accreditation for the location(s) where they intend
to undertake any aspect of the work may be considered as evidence of the
implementation of a Quality Management System when evaluating a Vendor /
Sub-Contractor on the condition that they shall satisfy CONTRACTOR’s Quality
Requirements. If the accreditation certificate to ISO 9001 standard above
mentioned is available, Vendors / Sub-Contractors shall submit it to
CONTRACTOR for its verification. Where an accreditation certificate to ISO 9001
is not available, the assessment or evaluation of the selected Vendor shall be
performed against one (or more) of the following;
 CONTRACTOR’s documented history of past performance with the

Vendor,
 By a documented assessment of the Vendor's Quality Manual and
procedures against the requirements of the appropriate part of ISO 9001.
Copies of the Quality Manual and procedures shall be in English.
Assessment shall be completed prior to any form of commitment being made with
the Vendor. Evaluations shall be made in accordance with CONTRACTOR’s
standard Manual for Vendor Evaluation (SPR0016ENN).
19.6 Purchasing Data
The relevant discipline Lead Engineer (i.e. mechanical, piping, etc) shall prepare
technical specifications for materials & services’ requisitions (documents forming
part of the Request for Quotation - RFQ) and obtain approval of the documents
from the Project Engineering Manager. The Project Engineering Manager shall
forward the technical Specification to the Procurement Lead Engineer.
The technical specification shall include as a minimum:
 The type, class, style, grade, quantity or other precise identifications of

the material to be procured.
 The title or other positive identification, the applicable specification and its
revision number, drawings, process requirements, inspection and other
relevant technical data, including requirements for approval or
qualification of product, procedures, process equipment and personnel.
 The title, number and issue of the quality system standard to be applied
to the products (such as, ISO 9001).
 The COMPANY’s requirements and Contract requirements.
19.7 Material Delivery Control
Project Procurement Manager has the responsibility to control the schedule of

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purchased products to meet the needs of the Project schedule. He shall prepare
the following purchasing reports and issue them as per the Project Coordination
Procedure:
 Purchase Order and Requisition Status

 Vendor's Technical Document Status
 Manufacture and Delivery Status
19.8 Verification of Purchased Products
The inspection requirements of products are established in the technical

specifications and/or purchase orders. The QC Procurement Manager reviews
and approves the inspection test procedures submitted by the Vendor, and shall
coordinate, through the Project Manager, the COMPANY’s inspection activities,
when verification by the COMPANY is specified in the Contract or as per
COMPANY’s instruction.
In order to define the “Criticality Level” of equipment and/or materials,

CONTRACTOR’s Standard Criticality Level Procedure (SPQ0030ENN) may be
used in case that equipment or materials do not have assigned a criticality level
by COMPANY. Such criticality level shall define the degree of importance or
significance of the equipment or material subject of evaluation and as such, to
determine what quality requirements shall be imposed for assuring that such
products shall perform and achieve their intended function in service. Critical
items have been defined and listed by COMPANY in Annex A of Special
Conditions and Appendix I of the Contract.
QC Procurement Manager has the responsibility to assure that the products

conform to specified requirements, to control the inspection activities including
third party inspections at Vendor's shop and coordinate the resolution of non-
conformances.
CONTRACTOR shall employ a specialized Third Party Agency Inspectors and/or

shall use its ‘in-house’ authorized inspectors whom shall inspect the products at
Vendor's shop in accordance with the purchase order, approved Vendor prints
and Inspection / Test Plans. They shall prepare the inspection reports and shall
report problems, issues, progress status, non-conformances and other relevant
information to the QC Procurement Manager which in turn shall report to the
Project Procurement Manager and Project QA Manager for their resolution.
The qualifications of personnel performing inspections at Vendor’s shops shall be

qualified in accordance with CONTRACTOR’s standard Instruction for Inspection
/ Test Personnel Qualification (SPR0043ENN).
Vendors shall be responsible for developing Inspection and Test Plans (ITPs)
based on the relevant equipment criticality level. Such ITP’s shall be reviewed and
approved by CONTRACTOR and COMPANY (when required).
CONTRACTOR’s authorized inspector and/or third party inspectors (TPI), shall

carry out works that require ASME stamp or any other special requirement,
including shop inspections or certification activities.
When verification or inspections of purchased products by the COMPANY at

Vendor’s Shops is required, the COMPANY shall designate his representative for
attending to such inspections at his own account. For inspections at Vendor’s
premises, CONTRACTOR shall notify to COMPANY at least fifteen (15) calendar
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days in advanced or as agreed during the Kick Off Meeting of the Project.
QC Procurement Manager shall be responsible for developing a Shop Inspection

Plan (or a similarly named plan) and controlling vendor and sub-vendor
inspections and tests in compliance with the approved Shop Inspection Plan.
Shop Inspection Plan shall describe and address the following;
 Responsibilities and Authorities of personnel related to shop inspection.

 How and by whom shop inspection shall be performed.
 How to report inspection and test results
 In the event that CONTRACTOR intends to use Inspection Agency, how
to select it and how to qualify personnel performing inspections and tests
at shop.
 Assignment of Witness and Hold Point at each inspection and test item.
 Quality Verification activity / stage
 Reference documents / procedures or method statement to perform
activity
 Acceptance Criteria
 Records produced / Type of Certificate
Copies of all VENDOR inspection reports and release notes shall be submitted to
COMPANY. Format of inspection report shall include following sections:
 Documentation approval status

 Problems / areas of concern
 Non-conformities
 Detail reference to Inspection Test Plan stage
 Witten details of work performed and acceptability to acceptance criteria
 Inspector stamp and signature
Inspector shall prepare and/ or review the inspection results and issue the
inspection report to the QC Procurement Manager.
The report shall contain as a minimum:
 Job No. / Project Name / P.O. No. / Requisition No. / Vendor Name
 Item No. / Name/Quantity
 Special Item of midterm or final inspection
 The documents used to inspect
 If necessary, important matters which affect the inspection method,
facility, capacity
 Conclusion
Where specified in the contract, the COMPANY or the COMPANY’s

representative reserves the right to visit Vendors and their Sub-Vendors’ works at
any location for the purpose of inspection. Such visit by the COMPANY shall not
release the CONTRACTOR or Vendor of his contractual responsibilities for
inspection to provide an acceptable product nor shall it preclude subsequent
rejection by the COMPANY.
19.9 Non-conformance Control
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Inspectors hired by CONTRACTOR who detect non-conformances of purchased

products against the contract and/or the Project Specification shall prepare a non-
conformance report and shall report it to the Procurement QC Manager for
resolution. The Non-conformance control shall be in accordance with
CONTRACTOR's standard Non-Conformance Control Procedure (Shop)
(SPR0042ENN).
For further description, please refer to the Section 25 “Non-Conformance Control

& Corrective Actions”, included in this Project Quality Plan.
20 PACKAGING, STORAGE, HANDLING AND PRESERVATION OF

SUPPLIED MATERIALS
This chapter applies to the handle, storage, packing, preservation and delivery of
procured products under the Contract Agreement in order to prevent their
damage or deterioration.
Project Procurement Manager is responsible for developing and controlling the

Plan for storage, protection packing and transportation of the material.
Material Control / Warehouse Manager is responsible for developing procedures

for control of handling, storage, preservation, delivery and transportation of
products at Site, and developing a Field Material Control Procedure which shall be
issued prior to commencement of Construction activities.
Site Quality Manager is responsible for carrying out surveillance at specified

intervals to ensure that processes for control of equipment and materials are done
in compliance with established Field Material Control Procedure.
Discipline Lead Engineers or Discipline S/I shall be responsible to inform of any

special item that requires a special treatment while being stored in order to
preserve adequately such item. Discipline Manager or S/I at site shall develop a
preservation schedule for those special items requiring preservation (such as
pumps, special instruments, etc.).
20.3 Handling and Storage
Plan for storage, protection and transportation of materials shall be developed by

the Project Procurement Manager or by the relevant Vendor / Manufacturer, and
products shall be protected in accordance with such plan after final inspection at
the supplier’s shop before delivery to the site.
Procedures for storage and handling the product after delivery to the site and up
to the point of installation shall be developed by the Material Control Manager.
When applicable, procedures shall include the following:
 Handling and storage methods to prevent deterioration of quality of the

product or contamination / pollution by the environment during storage.
 Use of designated storage areas or indoor storage.
 Methods for authorizing receipt and dispatch to and from the storage
areas.

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 Actions to be taken for the prevention of pollution during handling or

storage.
 Materials or products to be used for preserving special items.
Site Quality Manager shall monitor, at appropriate intervals, handling and storage
activities for compliance with procedures and detection of deterioration of
products in storage facilities, and to notify the related parties to prepare corrective
and preventive actions.
20.4 Packing and Preservation
When applicable, the Material Control Manager shall develop specific procedures
for the control of packing and preservation of materials or equipment which could
deteriorate in quality or result in a significant environmental impact due to adverse
conditions at the Site. The procedures shall include proper preservation, packing,
and marking process, as applicable.
Methods for preservation and segregation of product shall be applied. A

preservation procedure shall be developed and submitted to COMPANY for
approval at the construction stage.
Site Quality Manager shall ensure the conditions of packing and preservation is in
accordance with such procedure.
20.5 Records
Records of handling, storage, packing, preservation, and delivery shall be

controlled and maintained in accordance with Chapter 13, “Control of Quality
Records” of this Project Quality Plan.
21 CONSTRUCTION CONTROL
This chapter applies to the process control of the Construction Phase of the
project involving planning, processes used by CONTRACTOR, Vendors or Sub-
Contractors, construction and special processes which directly affect quality.
Detailed field quality activities shall be described on the Field Inspection & Test
Plan which shall be submitted to the COMPANY for review and approval prior to
the Construction activities.
Site / Construction Manager is responsible for ensuring that construction

processes, which affect quality, are carried out in accordance to the Project
Quality Plan, Field Inspection and Test Plan, Site Quality Procedures and
Construction Specifications, which shall be accepted or approved by the
COMPANY in accordance with Contract Requirements.
In addition, the quality personnel shall be qualified for performing their duties as
well as only calibrated inspection, measuring and test equipment shall be used
when performing quality inspections. The Site Manager is responsible for assuring
that personnel performing special process are qualified in accordance with
Contract Requirements or CONTRACTOR’s standard Instruction for Inspection
and Test Personnel Qualification (SPQ0012ENN).

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The Site Quality Manager and senior engineers are responsible for verifying that
personnel, procedures, and equipment for special processes are reviewed,
approved or accepted by the COMPANY (when required) including, but not limited
to the following:
 Field Inspection and Test Plans.

 Product Identification and Traceability Procedure.
 Welder Qualification Test Procedure.
 Welding Material Control Procedure.
 Welding Procedure Specification / Performance Qualification Record.
 Post Weld Heat Treatment Control Procedure with Hardness Test.
 Positive Material Identification (Alloy Verification) Control Procedure.
 NDE Control Procedures.
 Method Statements and Procedures for required for particular purposes.
 Any other procedures as per the Contract Appendix F – Quality
Requirements.
21.3 Process Control
21.3.1 Process Planning
After reviewing the Project documents, Site Manager shall reflect the process
activities on the Construction Plan and perform the construction works in
accordance with such Construction Plans and related procedures.
The Site Manager shall prepare a Construction Plan which shall address the
following:
 Construction Methods and Procedures considering the actual Site

conditions,
 Construction schedule in order to achieve the quality requirement of
construction execution,
 Any other conditions and risks that may affect the Construction activities.
 Establishment and review of Sub-Contractor procedures to assure that
construction is carried out in accordance with specified quality
requirements.
Before starting the construction execution, Site Manager shall hold a Kick-off
Meeting for reviewing the critical paths of overall Construction, scope of work,
technical procedures, delivery dates, management of field work, management of
Quality on the construction phase of the Project, construction execution policy and
review of manpower and equipment plans.
Before the installation of heavy equipment, Site Manager shall prepare and review
the Rigging plan. Rigging plans shall be submitted to the COMPANY for their
review and approval.
The construction schedule shall be updated on a weekly / monthly basis.
The construction plan for the next subsequent weeks / months shall be
established.
Before the commencement of each Sub-Contractor activity, CONTRACTOR shall
hold a kick-off meeting with the Sub-Contractor and the COMPANY, to set the
strategy for execution of the activities, including the COMPANY’s Quality

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Management interface group. Also, before commencement of Sub-Contractor

activities, CONTRACTOR shall make available to the COMPANY all Sub-
Contractor and CONTRACTOR’s Quality Documentation (Organization Charts,
Resumes, Quality and Construction Procedures, Inspection and Test Plans,
Quality Forms, etc.) for review and approval, and the COMPANY’s comments
incorporated.
The COMPANY’s comments, if any, shall be returned to CONTRACTOR no later

than fifteen15 days after receiving the Quality Documentation, or as per agreed
during the Project KOM.
Project and construction activities which directly affect quality shall be carried out
under controlled conditions as follows:
 Establishment of a definite procedure for performing the activity.

 Use of suitable construction equipment and suitable working
environment.
 Compliance with reference standards, code, documented procedures and
other Contractual Requirements.
 Monitoring and control of suitable process parameters and product
characteristics.
 The approval of process and equipment, as appropriate.
 Criteria for workmanship which shall be stipulated, in drawings, Project
Specifications, or procedures.
 Suitable maintenance of equipment, storage, etc.
 Use of suitable qualified personnel to engage in their respective activities.
All such activities shall comply with the relevant codes and standards.
 Should be performed in accordance with the established Inspection and
Test Plans.
21.4 Inspection & Testing at the Site.
The inspections and tests for control of construction activities shall be conducted
to verify the conformity of products and services to the Project requirements,
applicable codes and standards for the construction phase.
CONTRACTOR shall ensure that COMPANY and any other third party nominated
by the COMPANY shall have full access to all Sub-Contractor work site and
fabrication shops for the purpose of inspection.
The Site Quality Manager and Quality Engineers shall be responsible for
preparing and maintaining the Inspection Procedures and Inspection and Test
Plans.
Inspection and Test Plans shall describe and address the following:
 Reference materials such as procedures, codes & standards, etc.

 Responsibilities
 Acceptance Criteria
 Verifying documents such as certificates, inspection reports & check-lists,
etc.
 Witness and Hold points
 Percentage of tests to be done (including increased inspection levels
when performance requirements are not met) or scope of inspection.
 Inspection and Test Plans for control of construction activities including

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following;
o Site preparation, roads, piling and excavations
o Civil / structural / buildings / fireproofing / underground piping
o Mechanical
o Welding / NDE
o Piping
o Electrical
o Instrumentation
o Blasting / painting / insulation
o Testing laboratories for soils, concrete, batch plant, mechanical,
instrumentation calibration
o Any other construction activity within CONTRACTOR’s scope of
work.
Inspection and Testing shall be performed in accordance with the Field Quality
Control Procedure as well as those inspections and tests procedures applicable
for specific items, which shall be provided by the vendors or Sub-Contractors (if
applicable).
21.5 Development & Implementation of Inspection and Test Plans
Sub-Contractors shall be responsible for developing Inspection and Test Plans

based on the Project specifications, drawings, COMPANY’s requirements,
manufacturer’s recommendations and the Field Inspection and Test Plan
Procedure submitted by CONTRACTOR prior to the Construction stage. All ITP’s
shall be reviewed and approved by CONTRACTOR and COMPANY (when
required).
It shall be CONTRACTOR’s responsibility and shall be accountable that the ITP’s

are implemented accordingly, and that all inspection forms have been filled out,
reviewed and signed right after inspections have been performed.
Inspection and Test Plans shall be prepared as per the Sample Format for
Inspection & Test Plans (ITP) and Preliminary List of Inspections included in
Attachment 7.
21.6 Deliverable Identification
The Inspection and Test status of products and materials shall be identified and
controlled by suitable means (records, tags, stamps, marking, etc.) which
indicates the conformance or non-conformance of the product subject to testing,
in accordance with the Inspection and Test plan.
The identification resulting from the inspection and tests shall be maintained, as
necessary, throughout the Project to ensure that only the products and materials
that have passed the required inspections and tests are delivered, used or
installed.
Identification of products and materials will be in accordance with the Document &
21.7 Special Process
Special Processes, on which the conformance of the inspection results cannot be

fully verified by subsequent inspections and/or testing of the product shall be

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performed by qualified personnel and shall require continuous monitoring to

ensure that Project requirements are met.
Examples of Special Processes include, but are not limited to, the following:
 Welding and welder qualification

 Post weld heat treatment
 Non-destructive evaluation
 Special equipment such as package item
 Painting and Coating
Special process control shall contain the following, as applicable:
 Title of process or procedure.

 Specified requirements for personnel such as qualification and
certification.
 Specified requirements for equipment.
 Inspection activities as directed by vendor.
The Quality Manager is responsible for verifying that personnel, procedures, and
equipment for special processes are reviewed, approved or accepted by the
COMPANY including, but not limited to the following:
 Site Inspection Procedure.

 Heat Treatment Procedure.
 Inspection, Measuring and Test Equipment Control Procedure.
 Radiographic Examination Procedure.
 Liquid Penetrant Examination Procedure.
 Magnetic Particle Examination Procedure.
 Ultrasonic Examination Procedure.
 General Welding (WPS&PQR) Procedure.
 Welder Qualification Procedure.
 Welding Material Control Procedure.
 Alloy Verification Procedure.
22 TRACEABILITY
The scope shall apply to product identification and traceability control required by
the Contract in COMPANY’s specification 20198.COO.GEN.SDS – Item
Numbering and the Document & Item Management Procedure
(00251210DGPGMA001).
The Engineering Manager is responsible for assuring that identification and

traceability requirements are specified in design output documents.
The Procurement Manager is responsible for assuring that Vendors and/or

Suppliers apply the Project established numbering system for traceability
purposes and that this is carried out up to site delivery.

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The Site Manager is responsible for assuring that identification and traceability of
products fabricated or constructed at the job site, including identification and
traceability markings as per the design output documents.
The Quality Manager shall assure that the relevant Inspection and Test Plans
(ITP) require verification of traceability and identification markings when specified
in the design output documents and identification and traceability markings on the
product are in accordance with the design requirements.
The Material Manager / Controller shall assure that the incoming products are
properly identified in accordance with the design requirements during receiving
inspections at the job site.
22.3 Process
The identification and traceability requirements for purchased products, field

fabrications, installed products, and plant systems are specified in the design
outputs (drawings or construction specifications) by the responsible design team.
When specified, specific identification or traceability marking (such as applicable

specification, material grade, batch, heat, lot, part, serial number, or specified
inspection, test and other records) shall be provided on the product or related
document by the person responsible for the product.
Identification markings, when used, shall be applied using materials and methods
which provide a clear and legible identification and do not detrimentally affect the
function or service life of the item. Markings shall be transferred to each part of an
identified item that may be subdivided in parts. Markings shall not be obliterated
or hidden by surface treatment or coatings unless other means of identification
are substituted.
Marking methods may include any of the followings on the products:

 Etching,
 Painting,
 Stamping,
 Tagging,
 Labelling, or
 Stencilling.
Markings shall be transferred to inspection records, and/or as-built drawings by

the person responsible for the product if marking can become obliterated or
hidden during fabrication, assembly, or installation.
23 MECHANICAL COMPLETION (M/C), PRE-COMMISSIONING,

COMMISSIONING, START-UP AND PERFORMANCE TEST
CONTROL
This section is applicable for the control of the mechanical completion, pre-
commissioning, commissioning, start-up and performance test processes which
directly affect the quality of the final product, serving as a general guideline.
For the detail activities and control procedures please refer to the specific pre-

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commissioning / commissioning / handover / start-up procedures which shall be

developed and provided during the execution of the Project and before the
commencement of commissioning activities based on COMPANY’s specification
for Facilities Pre-Commissioning, Commissioning, Start-Up and Hand-Ove r
(00250600BWSG09231). Performance tests and the performance to be
guaranteed shall be as per COMPANY’s specification Performance Guarantees
(00250600BGST09035).
Project Manager is responsible for the preparation and submission of the Pre-
commissioning / Commissioning / Start-Up plan and/or schedule, which shall
show the proposed sequence for completion of the mechanical completion, pre-
commissioning and commissioning activities of the Project and the timely and
safe turnover, start-up and performance tests of the facilities to the COMPANY.
Site Manager is responsible for foreseeing and managing all pending construction
activities (punch list items) in order to achieve the Mechanical Completion on time
and a proper Handover of the facilities for its safe commissioning and start up.
The Quality Manager is responsible for the preparation and submission of the
Pre-commissioning procedures, their compliance with contractual and project
standards and specifications, statutory and regulatory requirements as well as
clearing any outstanding quality issues before the Handover of the facilities for its
safe commissioning and start up.
Pre-commissioning / Commissioning Manager is responsible for:
 The safe and correct implementation of the project procedures and

specifications with diligence in order to carry out all the activities that shall
conduct to a successful commissioning and start-up.
 Pre-commissioning / Commissioning Manager shall hold regular
meetings (daily and/or weekly as needed) for exchanging information with
the COMPANY and relevant interfaces with regards to the commissioning
progress monitoring.
 Manage, direct and guide the plan to prepare the pre-commissioning /
commissioning work procedures and their review before submission to
the COMPANY, assistance of operation engineers, call outs of vendors if
required, and support, manage and coordinate all related activities for the
final completion and start-up of the facilities.
23.3 Process Control
23.3.1 Planning and Preparation
Before the commencement of the works, all the procedures and pertaining
documentation shall be reviewed and approved by the COMPANY. Procedures
shall be issued with sufficient time for their proper review and approval.
The following documentation, which covers the minimum and basic requirements,
but not limited to it, shall be issued, reviewed and approved prior to the
commencement of the pre-commissioning and commissioning activities:
 Execution Plan for Pre-Commissioning / Commissioning,

 System Definition,

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 Turnover / Handover Procedure,

 Overall sequence and detail schedule for each constructed unit,
 Completed category ‘A’ Punch list work and signed off,
 General Pre-Commissioning / Commissioning procedures for the main
activities.
Punch list categories shall be as follows:
 Category-A: Need to be cleared before Mechanical Completion. The

component / system / subsystem shall not be pre-commissioned until
pertinent Category “A” items are corrected.
 Category-B: Need to be cleared before ready for Commissioning. For a
specific system or subsystem, item under this category shall be cleared
during Commissioning phase.
 Category-C: Need to be cleared before issuance of Final Acceptance
Certificate (FAC). Punch list items which do not affect facilities safe and
stable operation may be solved after the Provisional Acceptance (Minor
defects or deficiencies).
Upon completion of process engineering and pre-commissioning engineering

(including system definition), CONTRACTOR’s pre-commissioning /
commissioning team shall be mobilized to the site and be incorporated to the site
organization, under the control of the Project Manager / Site Manager.
For special processes or activities where it is required a third party inspection /

execution sub-contractor, the relevant documentation shall be submitted and
approved prior the commencement of any activity, and it shall be conditioned to
the COMPANY’s approval.
When the assistance of Vendors is required, a schedule shall be developed and

produced to the COMPANY for their information / action when applicable.
Planning and organization of crews, materials, required marked-up P&ID’s and

documentation in general shall be done in order to perform the activities smoothly
throughout the pre-commissioning / commissioning stage.
Design documents are validated by revising the design document and

incorporating all outstanding design changes.
23.3.2 Execution
Prior to the execution of the works, a system walk down (P&ID Check) shall be
performed by CONTRACTOR and along with the COMPANY (if required) in order
to ensure that the outstanding major work has been completed.
Uncompleted or outstanding work that may potentially affect the pre-

commissioning activities shall be recorded and rectified immediately upon
agreement with the COMPANY before any commissioning activities can
commence.
CONTRACTOR shall perform all pre-commissioning / commissioning activities in

full cooperation with sub-contractors and vendors, and the assistance of the
COMPANY, in order to secure a safe and successful start-up. The major activities
to be executed (but are not limited to) are:

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 Water flushing / Air blowing / steam blowing / chemical cleaning

 Equipment Inspection
 Reinstatement & Box-up
 System leak test
 Instrument functional test
 Vendor package test
 Mechanical Running Test for Rotating Equipment
 Refractory drying out & post-dry out inspection (if required)
 Loading and charge (Chemicals, Absorbents, etc)
 Inserting with N2
 Loop Tests
 Etc.
It is CONTRACTOR’s responsibility to carry out all activities in conformance with

the approved procedures, standards, codes, contract requirements and
specifications and all regulations as indicated previously, to acquire and plan the
tools, equipment and qualified manpower and have it readily available for use,
following the environmental and safety norms and requirements as top priority.
Coordination Meetings shall be held at specified locations on agreed periods

(weekly or daily if possible) with Sub-Contractors, vendors and the COMPANY in
order to manage, guide and direct all the pre-commissioning / commissioning
activities, inform of the actual progress and possible risks, potential operational
and safety threats, and for resolving general issues arising throughout the
execution of the commissioning activities.
It is Project Manager’s responsibility to ensure that all stakeholders including

vendors, sub-contractors and the COMPANY are integrated and participate as
one team in order to resolve issues and expedite the completion of the Project.
An effective System Turnover shall be put in place to manage the system turnover
to Commissioning. When all erection, testing, inspection, painting, thermal
insulation and final clean-up have been completed within the Plant,
CONTRACTOR shall notify to the COMPANY in writing on the Mechanical
Completion and ready for Commissioning.
23.4 Special Process
For special processes or activities where it is required a third party inspection /

execution sub-contractor, the relevant documentation shall be submitted and
approved prior the commencement of any activity, and it shall be conditioned to
the COMPANY’s approval.
Once the assistance of Vendors is required, a schedule shall be developed and

produced to the COMPANY for their information / action when applicable.
23.5 Quality Control for Mechanical Completion, Commissioning and Start-Up
CONTRACTOR shall prepare a detailed System Completion Management Plan

(SCMP) in accordance with Mechanical Completion Procedures, and
Commissioning & Start-Up Planning and documentation.
CONTRACTOR shall be responsible for monitoring the status of inspection

activities, that all inspection records have been reviewed and signed off, and for
inspecting and ensuring that punch items have been cleared before achieving

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mechanical completion, commissioning and after commissioning and prior to

Start-Up..
It shall be sub-contractor’s responsibility to execute the required actions in order

to clear all punch activities in accordance with drawings and specifications, to
notify CONTRACTOR of the completion of the punch activities, and that works
are up to the desired level of quality at the entire satisfaction of COMPANY.
For ensuring that mechanical completion is achieved, and for the ultimate safe
start-up and performance testing, CONTRACTOR shall ensure the establishment,
application, monitoring and input of the following information:
 Project Data
 System Definitions
 Engineering Data (Equipment data, etc.)
 Check sheet templates.
Besides the turnover database system application, CONTRACTOR shall monitor

quality control activities through the establishment of:
 ITP Matrices
 Check Sheets
 Punch Management System (Punch Lists)
 Completion Management System
23.6 Control of Records
It is the Site Quality Manager and Pre-commissioning / Commissioning Managers

responsibility to ensure that all the performed activities are recorded accordingly
and such records are reviewed and signed off by all related parties including the
COMPANY’s representatives, stored adequately and prepared for final Handover
to the COMPANY according to the established communication, handover and
documentation control procedures.
24 CONTROL OF MEASURING AND TESTING EQUIPMENT
This chapter is intended to address controls for measuring and test equipment
normally associated with Quality Control processes and other physical verification
activities employed to assure equipment and material integrity, and it will be
applicable for both CONTRACTOR and Subcontractors.
CONTRACTOR shall determine the Inspection, Measuring and Test Equipment

(hereinafter called IM&TE) needed to provide evidence of product’s conformity to
requirements.
The Site Quality Manager is responsible for developing the Inspection, Measuring
and Test Equipment Control Procedure based on CONTRACTOR’s standard
Inspection, Measuring and Test Equipment Control Procedure (SPQ0013ENN)
and assuring that only calibrated and valid Inspection, Measuring and Test
Equipment is used at the construction site.

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24.3 Inspection, Measuring and Test Equipment Control
The Inspection, Measuring and Test Equipment shall:

 be calibrated or verified, or both, at specified intervals, or prior to use,
against measurement standards traceable to international or national
measurement standards; where no such standards exist, the basis used
for calibration or verification shall be recorded.
 be adjusted or re-adjusted as necessary,
 have identification in order to determine its calibration status,
 be safeguarded from adjustments that would invalidate the measurement
result, and
 be protected from damage and deterioration during handling,
maintenance and storage.
All IM&TE shall be controlled, calibrated and maintained with an established

written calibration and maintenance schedule. In addition, all IM&TE shall have a
tag, sticker or other appropriate marking, and indicating status.
CONTRACTOR shall assess and record the validity of the previous measuring
results when the equipment is found not to conform to requirements.
25 NON-CONFORMANCE CONTROL & CORRECTIVE ACTIONS
This chapter defines how nonconforming products shall be identified and

controlled to prevent misuse until proper disposal or acceptance by concession is
completed.
CONTRACTOR shall ensure that a product which does not conform to product
requirements are identified and controlled to prevent its unintended use or
delivery.
Nonconforming conditions include any condition that impacts operational integrity

or safety, resulting from the following:
 fabrication / construction errors,

 material discrepancies,
 failure to follow approved procedures or work instructions,
 failure repetition,
 Contractor and/or Subcontractor’s quality management system is not
being applied,
 Important errors in reports or inspections (i.e. violations to specifications,
procedures or incorrect data from inspections).
This chapter is applied to all activities to be carried out on the Project and by
vendors and Sub-Contractors performing fabrication, construction, installation,
pre-commissioning and commissioning.
The Site Quality Manager shall manage non-conformances at the Construction

Site.
The QC Procurement Manager shall manage non-conformances at Vendor’s

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shops.
The Project Quality Assurance Manager / QC Procurement Manager / Site Quality

Manager are responsible for ensuring that effective processes are developed,
implemented and maintained for controlling and tracking nonconforming
conditions and discrepancies.
The CONTRACTOR’s personnel who shall have the right and authority to issue
the NCRs at the Design Office (referred as the ‘Home Office’), shall be limited to:
 Project Manager
 Project Engineering Manager
 Project QA/QC Manager
 Lead Engineer / Assigned Engineer
 COMPANY assigned personnel
25.3 Process
Non-Conformances occurring during the procurement stage by Vendors and

Manufacturer’s shall be controlled in accordance with CONTRACTOR’s standard
Non-Conformance Control Procedure – Shop (SPR0042ENN), while non-
conformances occurring during the construction stage shall be controlled in
accordance with CONTRACTOR’s standard Non-Conformance Control
Procedure – Field (SPQ0011ENN).
All nonconformities shall be identified and controlled by marking, tagging or

physical segregation and no further work or delivery of such nonconforming
product shall be carried out until adequate disposition is determined.
In order to report nonconforming conditions and discrepancies, CONTRACTOR

shall issue a Non-Conformance Report (hereinafter called NCR) describing the
root cause, corrective actions and it should be reported to COMPANY within 48
hours.
25.4 Disposition
CONTRACTOR shall deal with nonconforming products by one or more of the

following ways:
 Reject Action on nonconforming products to preclude its originally

intended use
 Use-as-is Authorizing its use, release or acceptance under concession
by a relevant authority or by the COMPANY.
 Repair Action on a nonconforming procured product to make it
acceptable for intended use
 Rework Action on a nonconforming product to make it to conform to
the requirements
A concession is required when there is a disposition like repair, rework and use-
as-is to released materials and equipment that do not conform to specified
requirements.
One of the dispositions, use-as-is, shall be resolved by one or more of the

following:

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 Accepting products that do not satisfy manufacturing acceptance criteria

provided that:
o products satisfy the design acceptance criteria,
o the violated manufacturing acceptance criteria is categorized as
unnecessary to satisfy the design acceptance criteria,
o products are repaired or reworked to satisfy the original design
acceptance criteria.
 Accepting products that do not satisfy the original design acceptance

criteria provided that:
o The original design acceptance criteria is changed in accordance
with the Design Change Procedure (SPD0015ENN).
o The materials or products satisfy the new design acceptance
criteria.
25.4.1 Voiding a Non-Conformance
Non-Conformances that, after throughout review, are found to have been

improperly issued or that are unfounded, may be called off by the person who
issued it, and in the disposition remarks shall be written ‘void’, with an explanation
of the reasons as for why it is has been called off. Non-conformances labelled as
void by the person that issues it will be considered as closed and records shall be
maintained.
25.5 Corrective & Preventive Actions
When corrective actions are prepared, effectiveness thereof is verified by the

Project QA Manager or Site Quality Manager, in addition, the response date for
addressing the corrective action is identified in the Corrective Action Report
(CAR).
When nonconforming products are corrected at the Site, they shall be subject to
re-verification to demonstrate conformity to the requirements. CONTRACTOR
shall be responsible to notify COMPANY of the re-verification date for attendance
by COMPANY to witness.
Records of the nature of nonconformities and any subsequent actions taken,

including concessions obtained, shall be maintained.
Preventive actions shall be managed in accordance with CONTRACTOR’s

standard Corrective & Preventive Actions Procedure (SPQ0020ENN) which shall
be issued to COMPANY for review.
25.6 Recording / Sharing
All NCRs issued at the Design Office shall be recorded by the Project
Management Team. Relevant department or disciplines directly involved in the
issued NCR shall record the related information separately.
All NCRs issued at the Design Office shall be shared with all the assigned
members, to prevent reoccurrence, on the regular schedule meetings. Personnel
in charge for controlling NCR’s shall maintain an up-to-date log for control
purposes.

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25.7 Engineering Control
For the control of non-conformances at the design office, the Corrective &
Preventive Action procedure shall be applicable.
Whenever CONTRACTOR suspects of breaches in the established design

procedures and/or processes, CONTRACTOR shall carry out specific audits or
surveillances and records of such non-conformances shall be prepared in the
form of a Corrective and Preventive Action Request.
25.8 Vendor Control
For the control of Non-Conformances at vendor’s premises, CONTRACTOR shall

follow its Non Conformance Control Procedure – Shop (SPR0042ENN), which
covers the control of all non conformances that are found during shop inspection,
and includes identification of non-conformances, reporting, documentation,
proposed dispositions by vendors, final disposition and verification.
25.9 Site Control
For the control of Non-Conformances at the construction site, CONTRACTOR

shall apply its standard Non Conformance Control Procedure – Field
(SPQ0011ENN), which covers the control of all non conformances that are found
during site inspection and surveillance, and includes identification of non-
conformances, reporting, and documentation, proposed dispositions by Sub-
Contractors and/or CONTRACTOR, final disposition and verification.
25.10 Trend Analysis
The Site Quality Manager shall perform trend analysis for Non-Conformances
occurring at the site. Such trend analysis will include a root cause analysis and
identification of the relevant procedures and processes that require to be
improved in order to prevent the occurrence and/or re-occurrence of non-
conformances.
26 AUDITING
26.1 Scope of Application.
CONTRACTOR shall conduct internal audits at planned intervals as per

Attachment 3 – Quality Job Audit Plan, in order to:
 Evaluate the effectiveness and efficiency of the Quality Management

System.
 Verify conformity with Project requirements for the WORK performed.
Audits to be performed will internal audits on CONTRACTOR’s own Project

quality management system and construction subcontractor’s quality
management systems.
Project QA Manager is responsible for
 Developing a documented procedure for Internal / External Quality Audit.

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 Monitoring the implementation of corrective actions.

 Carrying out internal / external quality audits along with assigned Auditors.
 Reporting to COMPANY on the audit findings and results.
Lead Auditor and Auditors are responsible for
 Carrying out Internal Quality Audits

 Preparing the Audit Plan and Audit Report.
 Approval of the corrective action plan, and
 Verification of corrective actions taken.
26.3 Auditor Qualification
All audits shall be carried out by CONTRACTOR’s quality audit team at home
office along with the Project Quality Manager. Auditors shall be personnel either
CONTRACTOR’s own personnel not directly involved in the area to be audited, or
an approved third party agency.
Quality Control staff shall not be involved as auditors, since they are not
independent of WORK, and audits shall include performance / effectiveness of
quality control, except for the Project Quality Manager and the Site Quality
Manager.
Auditor’s qualification shall be as per CONTRACTOR’s Quality Audit Personnel

Qualification Instruction (SPQ0018ENN).
26.4 External Audit
For all LLI items and critical equipment, the proposed vendors should have
systems compliant to ISO 9001:2008 unless vendors can prove the efficiency of
their performance through previous third party audits or assessments.
During the construction stage, all construction subcontractors shall be subject to

an internal quality audit performed by CONTRACTOR in accordance with the
audit schedule presented along with this Plan. A detailed audit schedule shall be
provided with the Project specific Audit Procedure issued to COMPANY for
approval.
26.5 Internal Audit Process
26.5.1 Audit Notification
Audits shall be notified to COMPANY fourteen (14) days in advance along with an
Audit Plan.
26.5.2 Audit Execution
An opening meeting shall be held with the auditee’s management or, where
appropriate, those responsible for the functions or processes to be audited. The
purpose of an opening meeting is to explain the Audit Plan and discuss audit time
frames, scope and purpose of the audit, personnel to be contacted and
documents to be reviewed.
During the audit, Auditor shall communicate with each discipline’s lead and
assigned engineer to make sure that their Work is being executed in accordance

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with COMPANY’s requirement and CONTRACTOR’s established procedures.
A closing meeting, chaired by the Auditor, shall be held to present the Audit
Findings and conclusions in such a manner that they are understood,
acknowledged and agreed by the auditee. Participants in the closing meeting
should include the auditee, and may also include the COMPANY and other parties
as may deem required.
26.5.3 Audit Report
CONTRACTOR shall submit to the COMPANY, a copy of Audit Report within

fourteen (14) days of its completion at the latest, or before as deem required.
26.5.4 Follow-up Action
CONTRACTOR or the audited organization shall initiate corrective actions for the
items identified in each audit. CONTRACTOR shall collect the evidence of
compliance of activities to findings discovered on the following scheduled audit or
on specific surveillances to close out or verify that corrective actions have been
taken.
26.5.5 Documented Procedure
An Internal Quality Audit shall be conducted in accordance with the established

project Quality Audit procedure and in accordance with CONTRACTOR’s
Standard Internal Quality Audit Procedure (SPQ0016ENN).
The audit procedure shall address the following:
 Planning and/or initiating phase

 Execution and/or conducting phase
 Reporting audit results, and
 Follow-up and close-out of audit findings.
27 CUSTOMER SATISFACTION
CONTRACTOR shall monitor information and the perception of COMPANY’s

satisfaction. The methods for obtaining information on such perception may
include letters and correspondences, COMPANY’s complaints, claim analysis,
direct communication, compliments, electronic communication systems,
comments during meetings, etc.
The Project Manager shall be responsible for:
 Deciding the primer monitoring methods considering the above

information sources, and implementing effective survey and analysis.
The Quality Manager shall be responsible for:
 Following up internal issues that may affect the COMPANY satisfaction.

 Obtaining feedback from the assigned auditor over the COMPANY’s
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satisfaction. Such information shall be collected during the quality audits.
27.3 Development
The investigation and analysis of COMPANY’s satisfaction shall consider the

following:
 The quality of the service supplied, and the COMPANY’s satisfaction over
the final product.
 The level of cooperation and reliability with regards to COMPANY´s
expectations.
 Major aspects from the COMPANY´s point of view.
 COMPANY satisfaction / dissatisfaction may be subjective and perceived
in several ways, and if necessary, it may be described in the Interface /
Coordination Procedure.
 COMPANY’s satisfaction shall be measured in accordance with the
performance rating included in the Key Performance Indicator Procedure,
which shall be developed and issued to the COMPANY for its approval.
This procedure shall include a list of all performance indicators for the
Engineering, Procurement and Construction stages and the weight value
for each indicator (or index) giving as a result the performance rating of
the Project.
28 PERFORMANCE IMPROVEMENT
28.1 Scope of Application.
In order to establish continual performance improvement, CONTRACTOR shall

apply the following approach and methodology. The improvement activities will
include both CONTRACTOR’s own processes, as well as Subcontractors and
Vendors processes applied for the Project in order to attain COMPANY’s
satisfaction and to complete the Project within the agreed schedule, budget and
with an optimum quality.
The Project Manager is responsible for the continual improvement of the Project’s
Quality System.
Project QA Manager and Site Quality Manager are responsible for monitoring and
verifying that continual improvement is attained. Also, Quality Managers are
responsible for collaborating with the Project Manager and all the staff on the
continual improvement of the Project.
28.3 Implementation of Continual Improvement
Continual improvement of the Project Quality System shall be achieved, as

minimum, through the implementation of the following:
 Awareness of the Quality Policy

 Implementation of Quality Activities
 Quality Audit and Surveillance
 Team building meetings / workshops
 Sharing Lessons Learned

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 Feed-back from the COMPANY

 Preventive Actions
The results obtained through the continual improvement activities shall be

discussed and communicated to the COMPANY and CONTRACTOR’s upper
management during the review management meetings.
Continual improvement activities are described as follows:
 Quality Improvement Programs. It includes, but is not limitative, the

implementation of the following:
o Training,
o Voice of Customer (VOC),
o Tool Box Meetings,
o Incentive Programs,
o Newsletters,
o Etc.
 Communication. Communication, as an intrinsic element for continual

improvement which includes:
o Regular meetings,
o Workshops,
o Team building activities
o The COMPANY’s feedbacks,
o Improvement through quality audits and surveillances.
 Lessons Learned and Best Practices. Among the standard tools and
techniques deployed by CONTRACTOR while striving for continual
improvement, shall include the following:
o Previous project’s best practices, lessons learned records and
data (L&L).
o Non Conformance Reports (NCRs).
o Best Practice Reports and their application to Engineering,
Procurement and Construction processes.
 Preventive Actions. CONTRACTOR’s ‘Preventive Action Request

(PAR)’ system shall be implemented throughout the project, which shall
aim to eliminate actions or activities that may cause potential problems.

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29 APPENDICES
29.1 Attachment 1 – Project Organization Chart
29.2 Attachment 2 – Quality Organization Chart
29.3 Attachment 3 – Quality Job Audit Plan
29.4 Attachment 4 – Preliminary Index of Final Dossier on Quality
29.5 Attachment 5 – List of Project’s Quality Deliverables
29.6 Attachment 6 – List of CONTRACTOR’s Standard Procedures
29.7 Attachment 7 – Sample Format for Inspection & Test Plans (ITP) and
Preliminary List of Inspections.


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ENI - IRAQ

ZUBAIR OIL FIELD DEVELOPMENT PROJECT

PROJECT QUALITY PLAN

EX-DE 05 01/07/14 Final R. Bielma R. Bielma M.T.Suh M.T.Suh D. De Marzo

Document Title Supersedes N.

PROJECT QUALITY PLAN – HAMMAR MISHRIF DGS Superseded by N.

This document is property of eni Iraq B.V.

Rev. Date Nr. of Description

This document is property of eni Iraq B.V.

1 QUALITY POLICY (CONTRACTOR’S CORPORATE) .................................................................. 6

This document is property of eni Iraq B.V.

16.3.1 Communication Date ..................................................................................................... 29

22.2 Responsibility and Authority................................................................................................... 46

1 QUALITY POLICY (CONTRACTOR’S CORPORATE)

This document is property of eni Iraq B.V.

2 PROJECT QUALITY POLICY

All personnel assigned to this project, including Subcontractors, shall be

In enforcing this policy, we are relying on the following:

3 PROJECT QUALITY OBJECTIVES

3.1 Quality Objectives

This document is property of eni Iraq B.V.

For a summary of the Project indicators that CONTRACTOR intends to monitor,

Basrah City 480Km

Umm Qasr Port

This document is property of eni Iraq B.V.

 Contract, Appendix F – Quality Requirements and other relevant Contract

5 DEFINITIONS & ACRONYMS

CAR Corrective Action Request; it’s a written document

COMPANY Eni Iraq B.V. (Operator), Occidental, Korea Gas and

Continual improvement Recurring activity to increase the ability to fulfill

CONTRACT Binding agreement composed by the documents

CONTRACTOR Samsung Engineering Co. Ltd.

This document is property of eni Iraq B.V.

Design Document A design document is regarded as a deliverable to

EDAM COMPANY’s web-based Document Management

EDMS Electronic Document Management System; it’s the

Inspection Conformity evaluation by observation and judgment

ITP Inspection and Test Plan; Document identifying

KPI Key Performance Indicator, for quality activities.

NCR Non-Conformance Report; A non-conformance is

Organizational Interface “Organizational interface” is the interaction between

PAR Preventive Action Request, it’s a written document

Procedure Specific and sequential way to carry out an activity

Process Set of interrelated or interacting activities which

This document is property of eni Iraq B.V.

Project, the New North (Hammar Mishirif) Degassing Station,

QA Quality Assurance, Part of quality management

QC Quality Control, Part of quality management focused

QMS Quality Management System, set of processes and

Quality Audit Systematic, independent and documented process

Record Document that provides objective evidence of

SCMP System Completion Management Plan; it refers to

SIGEP It’s a web-based information system developed on

Site Location where the construction activities are

Special Process A process where the conformity of the resulting