Nonverbal Cues

NONVERBAL
COMMUNICATION
Presented By:
■ Hassam Ali. BBA18-110

■ M. Auns. BBA18-156
■ M. Talha. BBA18-129
■ Sajjad Ali. BBA18-153
■ Waqar. BBA18-146
Table of Contents
Nonverbal Communication:.............................4
Why focus on Nonverbal Communication?...4
Natures of nonverbal communication............5
Codes of nonverbal communication...............6
Interrupting Nonverbal cues:.........................7
Nonverbal Communication:
Communication without the use of spoken language.
Nonverbal communication includes gestures, facial
expressions, and body positions as well as unspoken
understandings and presuppositions and cultural environmental conditions that may affect any encounter
between people.
Why focus on Nonverbal Communication?

Nonverbal cues can sometimes be more meaningful than words themselves. However, we put together, a
message is than complete.
 Nonverbal messages communicate feelings and attitudes:

Vocal cues, body position and movement, and normative space between speaker and receiver can also be
clues to feelings and attitudes. Is your first emotional response always an accurate and true representation
of your feelings and attitudes. You are changing all the time, and sometimes a moment of frustration or a
flash of anger can signal to the receiver a feeling or emotion that existed for a moment.
 Nonverbal messages are more believable than verbal ones:
Nonverbal communication is communication is done mostly subconsciously. This means when people are
lying, they do it with verbal communication and still tell the truth with their nonverbal communication.
Also, nonverbal communication is quicker than verbal communication. This is part of an evolutionary
survival instinct in which humans subconsciously check the other if they are a potential threat or not.
 Nonverbal messages are critical to successful relationship:

Remember the cliché ‘actions speak louder than words’ There is absolute truth to this proverb. In our
interaction with others, our nonverbal cues send a strong message to the person. The way we sit or stand,
how we talk, the movement of the arms and eyes are sending off a message that expresses more than
verbal cues.
 Nonverbal messages serve duplicate functions:

We use nonverbal communication that is recognizable to most people within a particular cultural group.
Obvious examples include a head-nod or a head-shake to duplicate the verbal messages of “yes” or “no.”
If someone asks if you want to go to a movie, you might verbally answer “yes” and at the same time nod
your head. This accomplishes the goal of duplicating the verbal message with a nonverbal message.
Natures of nonverbal communication

 The Culture Bound Nature
Humans from every culture smile when they are happy and frown when they are unhappy. They also all tend
to raise or flash their eyebrows when meeting or getting others, and young children in many cultures wave to
signal that they want their parents and raise their arms to be picked up.
 The Rule Governed Nature
Expectancy Violations Theory “A theory that suggests that we develop rules or expectations for appropriate
nonverbal behavior and react when those expectations are violated
 The Ambiguous Nature
Nonverbal communication is very ambiguous. Nonverbal communication is very much different across

cultures.
 The Continuous Nature
Nonverbal communication is continuous, ongoing, and in constant motion. Our posture, eye contact, facial
expressions, and physical appearance are always communicating something about us.
 The Nonlinguistic Nature
Nonverbal communication it is usually understood as the process of communication through sending and
receiving wordless messages. Nonverbal can be communicated through gestures and touch by body language
or posture, by facial expression and eye contact.
 The Multichannel Nature
Be aware of the Multichannel nonverbal communication refers to consistency among different

nonverbal expressions within a cluster. However, if someone has their arms crossed but they are smiling, then
they likely are not angry.
Codes of nonverbal communication

 Appearance
Our choice of color, clothing, hairstyles, and other factors affecting appearance are also considered a means of
nonverbal communication. These first impressions are important. Culture is an important influence on how appearances
are judged.
 Body Language and Posture
We have focused on the over-interpretation of defensive postures, arm-crossing, and leg-crossing. These
behaviors can indicate feelings and attitudes. Kinesics refers to the movement of our hands, arms, face and
body to convey meaning. This can communicate our interest and confidence in the interaction.
 Eye Gaze
When people encounter people or things that they like, the rate of blinking increases and pupils dilate.
Normal, steady eye contact is often taken as a sign that a person is telling the truth. Shifty eyes and an
inability to maintain eye contact indicates that someone is lying.
 Facial Expressions
Consider how much information can be conveyed with a smile or a frown. Behavior can vary dramatically between
cultures, the facial expressions for happiness, sadness, anger, and fear are similar throughout the world.
 Paralanguage (Use of Voice)

It refers to the nonverbal sound accompanying spoken language, tone of voice.
MARY is diligent. Mary IS diligent. Mary is DILIGENT.
 Haptics (Use of Touch)
The study of how touch is used to convey meaning through the hands, other body parts and culture bound.
1. Functional/professional 2. Social/polite 3. Friendship/warmth
 Physical environment
The physical environment in which we ﬁnd ourselves can itself be a powerful mode of communication. ‘We
shape our buildings; thereafter they shape us. Building architecture, room size and shape, furniture, interior
decoration and climate can all communicate strong messages to those who use or visit them.
Interrupting Nonverbal cues:

If you want to accurately interpret, you must be willing to spend time and effort to develop skill.
Awareness: of the importance of nonverbal elements in the communication process.
Willingness and emotional maturity: to make your own behavior secondary to that of someone else. If
you’re so wrapped in yourself that you can think about only with how you’re feeling, you can’t possibly hope
to take in other’s nonverbal cues and couldn’t interpret them accurately.
Albert Mehrabian Three-part Framework for interpreting nonverbal cues:
 Immediacy.
Nonverbal cues that communicate liking and give rise feelings of pleasure and closeness to some people but
not others.
Immediacy in communication involves demonstrating behaviors that exhibit warmth and a positive openness
to communication. Includes touch, distance, eye contact, body language, and vocal tone. Context and culture
are relevant to communication cues.
 Arousal.
Feelings of interest and excitement. As nonverbal scholar Peter Anderson puts it, “the degree to which a
person is stimulated or activated.” Arousal include increased eye contact, closer conversational talk, increased
touch animated vocal expressions, direct body orientation, active facial expressions and interactive synchrony.
 Dominance.
The third dimension communicates the balance of power in a relationship. Dominance indicate status, position
and importance. Dominance can be communicated through the voice using several of these
features. Dominance is typically associated with loud and deep‐pitched voices, rapid speaking tempo, clear
articulation, and more coordinated vocal behavior.
When you attempt to interpret someone’s nonverbal communication, realize Humans are complex and they
don’t always send clear signals. But more you learn about nonverbal communication and nonverbal cues of
others. The greater your chance of accurately perceiving and interpreting someone’s message.
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NONVERBAL

■ Hassam Ali. BBA18-110

Why focus on Nonverbal Communication?

 Nonverbal messages communicate feelings and attitudes:

 Nonverbal messages are more believable than verbal ones:

 Nonverbal messages are critical to successful relationship:

 Nonverbal messages serve duplicate functions:

Natures of nonverbal communication

 The Rule Governed Nature

 The Ambiguous Nature

Nonverbal communication is very ambiguous. Nonverbal communication is very much different across

 The Continuous Nature

 The Nonlinguistic Nature

 The Multichannel Nature

Be aware of the Multichannel nonverbal communication refers to consistency among different

Codes of nonverbal communication

 Body Language and Posture

 Paralanguage (Use of Voice)

MARY is diligent. Mary IS diligent. Mary is DILIGENT.

 Haptics (Use of Touch)

1. Functional/professional 2. Social/polite 3. Friendship/warmth

Interrupting Nonverbal cues:

Awareness: of the importance of nonverbal elements in the communication process.

Albert Mehrabian Three-part Framework for interpreting nonverbal cues:

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