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    Course Design: Customer Services NC Ii Wholesale and Retail Trading Sector 236 Hours (Inclusive of Electives)

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    Orlando Najera
    The document provides information on the course design for the CUSTOMER SERVICES NC II qualification in the Wholesale and Retail Trading Sector. The nominal duration of the course is 236 hours and includes competencies for conducting customer service processes like assisting with purchases in retail settings. Entry requirements include communicating in English, being physically and mentally fit, having good moral character, and performing basic math. The course structure includes 18 hours each of basic competencies and common competencies involving skills like workplace communication, working in a team, career professionalism, occupational health and safety procedures, and computer operations.

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    Course Design: Customer Services NC Ii Wholesale and Retail Trading Sector 236 Hours (Inclusive of Electives)

    Uploaded by

    Orlando Najera
    23 views3 pages
    The document provides information on the course design for the CUSTOMER SERVICES NC II qualification in the Wholesale and Retail Trading Sector. The nominal duration of the course is 236 hours and includes competencies for conducting customer service processes like assisting with purchases in retail settings. Entry requirements include communicating in English, being physically and mentally fit, having good moral character, and performing basic math. The course structure includes 18 hours each of basic competencies and common competencies involving skills like workplace communication, working in a team, career professionalism, occupational health and safety procedures, and computer operations.

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    Original Title

    COURSE DESIGN

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    The document provides information on the course design for the CUSTOMER SERVICES NC II qualification in the Wholesale and Retail Trading Sector. The nominal duration of the course is 236 hours and includes competencies for conducting customer service processes like assisting with purchases in retail settings. Entry requirements include communicating in English, being physically and mentally fit, having good moral character, and performing basic math. The course structure includes 18 hours each of basic competencies and common competencies involving skills like workplace communication, working in a team, career professionalism, occupational health and safety procedures, and computer operations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    23 views3 pages

    Course Design: Customer Services NC Ii Wholesale and Retail Trading Sector 236 Hours (Inclusive of Electives)

    Uploaded by

    Orlando Najera
    The document provides information on the course design for the CUSTOMER SERVICES NC II qualification in the Wholesale and Retail Trading Sector. The nominal duration of the course is 236 hours and includes competencies for conducting customer service processes like assisting with purchases in retail settings. Entry requirements include communicating in English, being physically and mentally fit, having good moral character, and performing basic math. The course structure includes 18 hours each of basic competencies and common competencies involving skills like workplace communication, working in a team, career professionalism, occupational health and safety procedures, and computer operations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    COURSE DESIGN

    QUALIFICATION : CUSTOMER SERVICES NC II

    SECTOR : WHOLESALE AND RETAIL TRADING SECTOR

    NOMINAL DURATION : 236 hours (inclusive of electives)

    COURSE DESCRIPTION :

    The CUSTOMER SERVICES NC II qualification consists of competencies that a


    person must possess to be able to conduct the process of offering products and
    services to customers and assisting them in making a purchase in various retail store
    settings such as department stores, specialty stores, hypermarkets, supermarkets, fast
    food outlets, and other service providers.

    ENTRY REQUIREMENTS :

    Trainees or students wishing to gain entry into this course should satisfy the
    following requirements:

     Can communicate in English in both the oral and written form;

     Should be physically and mentally fit;

     With good moral character;

     Can perform basic mathematical computation.


    COURSE STRUCTURE:

    BASIC COMPETENCIES
    (18 hours)

    UNIT OF NOMINAL
    MODULE TITLE LEARNING OUTCOMES
    COMPETENCY DURATION
    1. Particip 1.1 Participati 1.1.1 Obtain and convey 6 hours
    ate in ng in workplace workplace information
    workplace communication 1.1.2 Participate in workplace
    communication meetings and
    discussions
    1.1.3 Complete relevant work-
    related documents
    2. Work in 2.1 Working 2.1.1 Describe team role and 3 hours
    team in team scope
    environment environment 2.1.2 Identify own role and
    responsibility within
    team
    2.1.3 Work as a team member
    3. Practice 3.1 Practicing 3.1.1 Integrate personal 6 hours
    career career objectives with
    professionalism professionalism organizational goals
    3.1.2 Set and meet work
    priorities.
    3.1.3 Maintain professional
    growth and development
    4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks 3 hours
    occupational occupational 4.1.2 Evaluate hazards and
    health and health and risks
    safety safety 4.1.3 Control hazards and risks
    procedures procedures 4.1.4 Maintain occupational
    health and safety (OHS)
    awareness

    COMMON COMPETENCIES
    (18 hours)

    UNIT OF NOMINAL
    MODULE TITLE LEARNING OUTCOMES
    COMPETENCY DURATION
    1. Perform 1.1 Performing 1.1.1 Plan and prepare for task 6 hours
    computer computer to be undertaken
    operations operations 1.1.2 Input data into computer
    1.1.3 Access information using
    computer
    UNIT OF NOMINAL
    MODULE TITLE LEARNING OUTCOMES
    COMPETENCY DURATION
    1.1.4 Produce / output data
    using computer system
    1.1.5 Maintain computer
    equipment and systems

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