COMPETENCY-BASED CURRICULUM

A. Course Design

Course Title: HOUSEKEEPING

Nomnal Duration: 436 Hours

Qualification Level: NC II

Course Description: This unit is designed to enhance the knowledge, skills

and attitude of housekeeping staff in
housekeeping services, preparing guest’s
rooms, providing valet/buler service,
laundering linen and guest’s clothes,
cleaning premises and equipment in
accordance with industry standards. It covers the
basic, core and common competencies in
HOUSEKEEPING NC II.

Trainee Entry Requirement:

 Can communicate in English both oral and written

 Can perform basic mathematical computation
 COURSE STRUCTURE

BASIC COMPETENCIES

18 Hours

Unit of Competency Module Title Learning Outcomes Nominal Duration

1. Participate in 1.1 participation in 1.1.1 obtain and convey
workplace workplace workplace information
communication communication 1.1.2 speak english at a
basic operational level
1.1.3 participate in
workplace meetings and 4 Hours
discussions
1.1.4 complete relevant
work related documents

2. Work in team 2.1 working in team 2.1.1 describe team role and
environment environment scope
2.1.2 identify own role and
responsibility within team
2.1.3 work as a team
member
2.1.4 work effectively with 4 Hours
colleagues
2.1.5 work in socially
diverse environment
3. Practice career 3.1 practicing 31.1 integrate personal
professionalism career objectives with
professionalism organizational goals
3.1.2 set and meet work 4 Hours
priorities
3.1.3 maintain professional
growth and development
 4. Practice 4.1 practicing 4.1.1 identify hazards and
occupational health occupational health risks
and safety procedures and safety 4.1.2 evaluate hazards and 6 Hours
procedures risks
4.1.3 control hazards and
risks
4.1.4 maintain OHS
awareness
4.1.5 perform basic first aid
procedures

COMMOM COMPETENCIES

18 Hours

Unit of Competency Module Title Lerning Outcomes Nominal Duration

1. Develop and 1.1 developing and 1.1.1 seek
update updating industry information on the
industry knowledge industry
knowledge 1.1.2 update
industry knowledge
1.1.3 develop and 2 Hours
update local
knowledge
1.1.4 promote
products and
services to
customers
2. Observe 2.1 observing 2.1.1 follow hygiene
workplace workplace hygiene procedures
hygiene procedures 2.1.2 identify and 2 Hours
procedures prevent hygiene
risks

3. Perform 3.1 performing 3.1.1 plan and

computer computer prepare for task to
operations operations be undertaken
3.1.2 input data into
computer
3.1.3 access
information using
computer 6 Hours
3.1.4 produce/output
data using computer
 system
3.1.5 maintain
computer equipment
and systems
4. Perform 4.1 performing 4.1.1 follow
workplace workplace andsafety workplac
and safety practices procedures for
practices health, safety and
security practices
4..1.2 perform child
protewction duties 2 Hours
relevant to the
tourism industry
4.1.3 observe and
monitor people
4.1.4 deal with
emergency
situations
4.1.5 maintain and
safe personal
presentation
standards
4.1.5 maintain a safe
and secure
workplace
5. Provide 5.1 providing 5.1.1 greet customer
effective effective customer 5.1.2 identify needs
customer service of customers
service 5.1.3 delivewr
service to customer
5.1.4 handle queries 6 Hours
through use of
common business
tools
5.1.5 handle
complaints,/conflict
situations,
evaluation and
recommendations
 CORE COMPETENCIES

400 Hours

Unit of Competency Module Title Learning Outcomes Nominal Duration

1. Provide 1.1 providing 1.1.1 receive
housekeepin housekeeping housekeeping
g services to services to guests requests
guests 1.1.2 provide/service
housekeeping 47 Hours
requests
1.1.3 provide advice
to quest
1.1.4 liaise with
other departments
2. Clean and 2.1 cleaning and 2.1.1 set up
prepare preparing rooms for equipment and
rooms for incoming guests trolleys
incoming 2.1.2 access rooms
guests for servicing 103 Hours
2.1.3 make up beds
2.1.4 clean and clear
rooms
2.1.5 clean and store
trolleys and
equipment
3. Provide valet/ 3.1 provinding valet/ 3.1.1 provide valet
Butler service butler service services to guest 92 Hours
3.1.2 display
professional
standards
3.1.3 care of guest
property
4. Laundry 4.1 laundering linen 4.1.1 collect laundry
linen and and guest clothes for laundering
guest clothes functions
4.1.2 perform
laundering functions 76 Hours
4.1.3 process
laundered item
4.1.4 return
laundered item
5. Clean public 5.1 cleaning public 5.1.1 select and set-
areas areas, facilities and up equipment and
facilities and equipment materials
equipment 5.1.2 apply cleaning
technique
5.1.3 clean dry and 72 Hours
wet areas
5.1.4 maintain and
store cleaning
 equipment and
chemicals
6. Deal with/ 6.1 dealing 6.1.1 determine the
handle with/handling level of intoxication
intoxicated intoxicated guest 6.1.2 apply
guest appropriate 10 Hours
procedures
6.1.3 comply with
legislation

ASSESSMENT METHOD

 Demonstration
 Observation
 Interview/questionig
 Individual/group project or report
 Written examination
 Work projects
 Workplace observation of practical skills
 Practical exercises/ role play demonstration
 Formal report from supervisor
 Practical demonstration
 Interview
 Inspection
 COURSE DELIVERY

 Modular/self –paced learning is a competency-based training modality wherein the

trainee is allowed to progress at his/her own pace. The trainer only facilities the
training delivery.
 Peer teaching/ mentoring is a training modality wherein fast learners are given the
opportunity to assist the slow learners.

RESOURCES

(List of recommended tools, equipment and materials for the training of 25 trainees for
Housekeeping NC II )

QTY TOOLS QTY EQUIPMENT QTY MATERIALS

5 pcs Mops 1 unit Projector 2 reams Bond paper
screen
5 pcs Brushes 1 unit Overhead 25 pcs Folders
projector
5 pcs Brooms 2 unit Electric fan 1 pc Logbook
5 pcs Buckets 1 pc First Aid 1 box Transparency
cabinet acetate
5 pcs Dust pans 1 pc Instructor’s 5 pcs Whiteboard
desk chairs markers
2 pcs Garbages 3 pcs Fire 2 pcs Whiteboard
receptacles extinguisher eraser
5 pcs Sorting 2 pcs Emergency 5 pcs Marking pen
baskets/laundry light
baskets
1 pc Step ladder 2 pcs Directional 2 pcs Stationery
signage
2 pcs Squeegee 2 units Air condition 1 set Glassware
2 pcs Water hoses 25 pcs Armed chairs DISCRETIONARY SUPPLIES
10 pcs Lint free 1 unit Telephone 1 PACK Tea
cleaning cloths
1o pcs Scrubbing foam 1 unit Computer 1 pack Coffee
10 pcs Dish ponges 1 unit TV 1 pack Sugar
5 pcs Spray bottles 1 unit Video player 1 pack Powdered milk
5 pcs Anti-static 1 unit Fax machine 1 pack Biscuits
dusters
25 pcs Gloves 1 unit Refrigerator 5 Fruits
(assorted)
5 pcs Caution signs 1 unit Hairdryer 5 cans Beverahes
(assorted)
2 pcs Mop squeezer 1 pc Alarm clock 5 pcs Chocolates
(assorted)
2 pcs White board 1 pc Shelving
2 pcs Linen (for single 1 pc Cart
Bed
2 sets Linen (for double 1 pc Trolley CLEANING AGENTS
bed)
PROTECTIVE CLOTHING 1 unit Coffee maker 5 liters Cleaning
detergent
5 pcs Overalls 1 unit Electric kettle 5 liters Liquid
detergent
5 pcs Jackets 1 unit Electric jug 5 liters Cleaning
solution
25 pcs Aprons 1 unit Toilet caddy 5 liters Sanitizing
agents
15 pcs Goggles 1 unit Carpet 5 liters Fabric
sweeper shortener
25 pcs Masks 1 unit Vacuum 5 liters Chlorine bleach
cleaner(dry
and wet)
25 pcs Headwear 1 unit Polisher 5 liters All purpose
(electric with detergent
complete
accessories)
10 pcs Waterproof 1 unit Washers 5 liters Stain removing
clothing and agents
footwear
1 set Cutlery 1 unit Dryer 2 units Furniture and
flor polishers
1 unit Bed (single) 1 unit Flat iron 5 cans Air refresher
1 unit Bed (queen) 1 pc Ironing board 5 cans Pesticides
1 pc Holy bible 1 pc Steam 5 pcs Deodorizers
pressers
2 pairs Slippers 1 pc Sorting 5 liters Toilet
shelves disinfectant
5 pcs Flashlight 1 unit Drying
cleaning
machine
1 set Light fittings
1 pc Mirrors
5 pcs Wardrobes
5 pcs Hangers
2 pcs Ashtrays
5 for each Variety of linen
items and clothing
items and fabrics

FACILITIES

Based on the class intake of 25 students/trainess, the following are necessary:

Space Requirement Size in Meters Area in sq. meters Total area in sq.
Meters

Lecture 8x5 m. 40 sq. m. 40 sq. m.

Demo/Mock/Room 4x6 m. 24 sq. m. 24 sq. m.
Learning Resource 3x5 m. 15 sq. m. 15 sq. m.
Center
Facilities/Equipment/ 24 sq. m.
Circulation Area
Total workshop area: 114 sq. m.

QUALIFICATION OF INSTRUCTORS/TRAINERS

 Must be a holder of National TVET Trainer Certificate I (TM I and NC)

 Must be physically and mentally fit
 Have at least 2 years relevant job/ industry experience

B . Modules of Instruction

Basic Competencies : 18 Hours

Unit of Competency : PARTICIPATE IN WORKPLACE

COMMUNICATION

Module Title : PARTICIPATING IN WORKPLACE

COMMUNICATION

Module Descriptor : This unit covers the knowledge, skills and

attitudes required to gather, interpret
and convey information in responses to
workplace requirements.

Nominal Duration : 4 Hours

 Summary of Learning Outcomes:

LO1. Obtain and convey workplace information

LO2. Speak English at a basic operational level
Lo3. Participate in workplace meetings and discussions
LO4. Complete relevant work related documents

Details of Learning Outcomes:

LO1. Obtain and convey workplace information

Assessment Contents Condition `methodologi Assessment

criteria es method
1. Specific and 1. Effective  Writing  Group  Demonstratio
relevant communicti materials discussio n
information is on  Fax n  Observation
accessed 2. Different machine  Interaction  Interviews/qu
from modes of  Telephon  Practice estioning
appropriate communicat e session
sources ion  Internet
2. Effectvive 3. Written
questioning, communicat
active ion
listening and 4. Organizatio
speaking nal policies
skills are 5. Technology
used to relevant to
gather and the
convey enterprise
information and the
3. Appropriate individual’s
medium is work
used to responsibilit
transferinfor ies
mation and 6. Simple
ideas spoken
4. Appropriate language
non-verbal 7. Workplace
communicatio duties
n is used following
5. Appropriate simple
lines of notices
communicatio 8. Workplace
n with meetings
supervisors and
and discussions
 colleagues 9. Complete
arec identified work related
and followed documents
6. Defined 10. Routine
workplace workplace
procedures measures
for the 11. Basic
location and mathematic
storage of al
information processess
are used of addition,
7. Personal subtraction,
interaction is division and
carried out multiplicatio
clearly and n
concisely 12. People of
social range
in the
workplace
13. Information
in response
to
workplace
requirement
s

LO2. Speak English at a basic operational level.

Assessment Contents Condition Methodologies Assessment

criteria method
1. Simple 1. Effective  writing  Group  Demonstrati
conversation communication materials discussion on
s on familiar 2. Different modes  Fax  Interaction  Observation
topics with of machine  Practice  Interviews/
work communication  Telephone session questioning
colleagues is 3. Written  Internet
participated communication
2. Simple 4. Organizational
verbal policies
instructions 5. Technology
or requests relevant to the
are enterprise and
responded to the individual’s
3. Simple work
requests are responsibilities
made 6. Simple spoken
4. Routine language
procedures 7. Workplace
 are duties following
described simple written
5. Likes, notices
dislikes and 8. Workplace
preferences meetings and
are discussions
expressed 9. Complete work
6. Different related
forms of documents
expression 10. Routine
in English is workplace
identified measures
11. Basic
mathematical
processes of
addition,
subtraction,
division and
multiplication
12. People of social
range in the
workplace
13. Information in
response to
workplace
requirements

LO3. Participate in workplace meetings and discussions

Assessment Contents Condition Methodologies Assessment

criteria method
1. Team 1. Effective  Writing  Group  Demonstrati
meetings communicat materials discussion on
are ion  Fax  Interaction  Observation
attended 2. Different machine  Practice  Interviews
on time modes of  Telephone session /
2. Own communicat  Internet questionin
opinions ion g
are clearly 3. Written
expresses communicat
d and ion
those of 4. Organizatio
others are nal policies
listened to 5. Technology
without relevant to
interruptio the
n enterprise
3. Meetings and the
inputs are individuals
consistent work
with the responsibilit
meeting ies
purpose 6. Simple
and spoken
establishe language
d 7. Workplace
protocols duties
4. Workplace following
interaction simple
s are written
conducted notices
in a 8. Workplace
courteous meetings
manner and
5. Questions discussions
about 9. Complete
simple work related
routine documents
workplace 10. Routine
procedure workplace
s and measures
maters 11. Basic
concernin mathematic
g working al
conditions processes
of of addition,
employme subtraction,
nt are division and
asked and multiplicatio
responded n
to 12. People of
6. Meetings social range
outcomes in the
are workplace
interprete 13. Information
d and in response
implement to
ed workplace
requirement
s
Unit of Competency : WORK IN TEAM ENVIRONMENT

Module Title: WORKING IN TEAM ENVIRONMENT

Module Descriptor: This unit covers the skills, knowledge and attitudes to
identfy role and responsibility as a member of a
team.

Nominal Duration: 4 Hours

Summary of Learning Outcomes:

LO1. Describe team role and scope

LO2. Identify own role and responsibility within team

LO3. Work as a team member

LO4. Work effectively with colleagues

LO5. Work in society diverse environment

Details of Learning Outcomes:

LO1. Describe team and role and scope

Assessment Contents Condition Methodologie Assessment

criteria s method
1. The role and 1. Communica  Access to  Group  Deminstra
objective of tion process relevant discussio tion
the team is 2. Team workplace n  Observati
identified structure or  Interactio on
from available 3. Team roles appropriatel n  Interviews/
sources of 4. Group y simulated  Practice questionin
information planning environmen session g
2. Team and t where
parameters’ decision assessment
reporting making can take
relationships 5. Specific place
and diversity  Materials
responsibiliti issues relevant to
es are 6. Communica the
identified tion proposed
from team appropriatel activity or
discussions y, tasks
and consistent
appropriate with the
external culture of
sources the
workplace

LO2. Identify own role and responsibility with team

Assessment Contents Condition Methodologie Assessment

criteria s method
1. Individual role 1. Communicat  Access to  Group  Demonstra
and ion process relevant discussio tion
respnsibilites 2. Team workplace n  Observatio
within the structure or  Interactio n
team 3. Team roles appropriate n  Interviews/
environment 4. Group ly  Practice questionin
are identified planning simulated session g
2. Roles and and decision environmen
responsibility making t where
 of other team 5. Specific assessment
members are diversity can take
identified and issues place
recognized 6. Communicat  Materials
3. Reporting ion relevant to
relationships appropriatel the
within team y, consistent proposed
and external with the activity or
to team are culture of tasks
identified the
workplace

LO3. Work as a team member

Assessment Contents Condition Methodologie Assessment

criteria s method
1. Effective and 1. Communicat  Access to  Group  Demonstra
appropriate ion process relevant discussio tion
forms of 2. Team workplace n  Observatio
communicatio structure or  Interactio n
ns used and 3. Team roles appropriate n  Interviews/
interactions 4. Group ly  Practice questionin
undertaken learning and simulated session g
with team decision environmen
members who making t where
contribute to 5. Specific assessment
known team diversity can take
activities and issues place
objectives 6. Communicat  Materials
2. Effective and ion relevant to
appropriate appropriatel the
contributions y, consistent proposed
made to with the activity or
complement culture of tasks
team activities the
and workplace
objectives,
based on
individual
skills and
competencies
and workplace
context
3. Observed
protocols in
reporting
using
standard
operating
 procedures
4. Contribute to
the
development
of team work
plans based
on an
understanding
of team’s role
and objectives
and individual
competencies
of the
members.

LO4. Work effectively with colleagues

Assessment Contents Condition Methodologie Assessment

criteria s method

1. Informatio 1. Commun  Access  Group  Demons

n is ication to discus tration
communic process relevant sion  Observa
ated 2. Team workplac  Interact tion
clearly and structure e or ion  Intervie
in concise 3. Team appropri  Practic ws/ques
manner roles ately e tioning
using 4. Group simulate sessio
appropriat planning d n
e and environm
communic decision ent
ation making where
techniques 5. Specific assessm
2. Relationsh diversity ent can
ips are issues take
establishe 6. Commun place
d and ication  Materials
maintained appropri relevant
effectively ately, to the
with cinsisten propose
colleagues t with the d activity
3. Workplace culture or tasks
activities of the
are workplac
performed e
within the
team to
ensure
environme
 nt of team
goals

LO5. Work in socially diverse environment

Assessment Contents Condition Methodologies Assessment

criteria method
1. Customers 1. Communicati  Access to  Group  Demonstrat
and on process relevant discussion ion
colleagues 2. Team workplace  Interaction  Observatin
from diverse process or  Practice  Interviews/
backgrounds 3. Ream roles appropriatel session questionin
are 4. Group y simulated g
communicate planning and environmen
d with, in all decision t where
verbal and making assessment
non-verbal 5. Specific can take
forms diversity place
2. Cross cultural issues  Materials
misunderstan 6. Communicati relevant to
dings are on the
dealt with, appropriately proposed
taking , consistent activity or
account of with the tasks
cultural culture of the
consideration workplace

Unit of Competency: PRACTICE CAREER PROFESSIONALISM

Module Title: PRACTICING CAREER PROFESSIONALISM

Module Descriptor: This unit covers the knowledge, skills and

attitudes in promoting career growth and
advancement.

Nominal Duration: 4 Hours

 Summary of Learning Outcomes:

LO1. Integrate personal objectives with organizational goals

LO2. Set and meet work priorities
LO3. Maintain professional growth and development

Details of Learning Outcomes;

 LO1. Integrate personal objectives with organizational goals

Assessment Contents Condition Methodologies Assessment

criteria method
1. Personal 1. Work values  Workplace/lo  Discussion  Demonstratio
growth and and ethics cation  Interaction n
work plans (codes of assessment  Role play  Observation
are conduct,cod  Case  Interviews/qu
pursued e of ethcs, studies/scen estioning
towwards etc.) arios
improving 2. Company
the policies
qualificatio 3. Company
ns set for operations,
the procedures
profession and
2. Intra-and standards
interperson 4. Fundamenta
al l rights at
relationshi work
ps are including
maintained gender
in the sensitivity
course of 5. Personal
managing hygiene
oneself practices
based on 6. Appropriate
performanc practice of
e personal
evaluation hygiene
3. Commitme 7. Intra and
nt to the interperson
organizatio alskill
n and its 8. Communica
goal is tion skill
demonstrat
ed in the
performanc
e of duties