CBC Housekeeping NC II

lOMoARcPSD|21836731
Cbc housekeeping nc ii
Trainers Methodology (Technical Education and Skills Development Authority)
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lOMoARcPSD|21836731
TESDA-OP-CO-01-F11
(Rev. No. 00-01-03/08/17)
COMPETENCY-BASED CURRICULUM
COURSE DESIGN
COURSE TITLE : HOUSEKEEPING
NOMINAL DURATION : 436 Hours
QUALIFICATION LEVEL : NC II
COURSE DESCRIPTION : This course is designed to enhance the knowledge,

skills and attitude of housekeeping staff in
housekeeping services, preparing guest’s rooms,
providing valet/butler service, laundering linen and
guest’s clothes, cleaning premises and equipment in
accordance with industry standards. It covers the
basic, common and core competencies in
HOUSEKEEPING NC II.
ENTRY REQUIREMENTS :
Can communicate in English both oral and written

Can perform basic mathematical computation
Good moral character
Physically and mentally fit
1
JEDSAI CBC – Housekeeping NC II Integrated with 21st Century Skills

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COURSE STRUCTURE:
BASIC COMPETENCIES
(18 hours)
Unit of Nominal
Module Title Learning Outcomes
Competency Duration
1. Participate 1.1 1.1.1 Obtain and convey 2 HOURS
workplace information Align in
in workplace Participating in Common
communicati workplace 1.1.2 Speak English at a basic Competency
on communication operational level UC 1 – Develop
1.1.3 Participate in workplace and Update
Industry
meetings and discussions knowledge
LO1- Seek
1.1.4 Complete relevant work information on
related documents the industry
LO2 –
Up6date
industry
knowledge
2. Work in a 2.1 Working in a 2.1.1 Describe team role and 2 HOURS
team team environment scope
Align in common
environment 2.1.2 Identify own role and competency
responsibility within team
UC4 – Perform
2.1.3 Work as a team member workplace and
safety practices
2.1.4 Work effectively with
colleagues LO2 – Deal with
emergency
2.1.4 Work in a socially diverse situation
environment
3. Solve/address 3.1 3.1.1 Identify routine problems 2 HOURS
Align in
general workplace Solving/addressing 3.1.2. Look for solutions to routine Common
problems general workplace problems Competency
problems 3.1.3. Recommend solutions to UC5 – Provide
problems effective
customer
service
LO4 –
Handle
queries
through
telephone,
fax
machine,
internet and
email
LO5 –
Handle
complaints,
evaluation
and
recommendation
s
4. Develop career 4.1 Developing 4.1.1. Manage one’s emotion 2 HOURS

and life decisions career and life 4.1.2. Develop reflective practice
Align in common
decisions 4.1.3. Boost self-confidence and competency
develop self-regulations
UC5 – Provide

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Unit of Nominal
Competency Duration
effective
customer
service
LO1- Greet
customer
5. Contribute to 5.1 Contributing to 5.1.1 Identify opportunities to do 2 HOURS

workplace workplace innovation things better
Align to common
innovation 5.1.2 Discuss and develop ideas competency
with others
5.1.3 Integrate ideas for UC5 – Provide
effective
change in the workplace customer
service
LO5 – Handle
complaints,
evaluation and
recommendation
6. Present relevant 6.1 Presenting 6.1.1 Gather data/ information 2 HOURS

information relevant information 6.1.2 Assess gathered data/
Align common
information competency
6.1.3 Record and present
information UC5-Provide
effective
customer
service
LO3-Deliver
service to
customer
LO4-Handle
queries through
telephone, fax
machine,
internet and
email
7. Practice 7.1 Practicing 7.1.1 Identify OSH compliance and 2 HOURS

occupational safety occupational safety requirements Align in
and health policies and health policies 7.1.2 Prepare OSH requirements Common
and procedures and procedures for compliance Competency
7.1.3 Perform task in accordance UC 2 – Observe

with relevant OSH policies and workplace
hygiene
procedures procedures
LO1 – Follow
hygiene
procedures
LO2 – Identify
and prevent
hygiene risks
UC 4 – Perform
workplace and
safety practices
LO1 – Follow
workplace
procedures for
health, safety
and security
practices

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Unit of Nominal
Competency Duration
LO2 – Deal with
emergency
situation
LO3 – Maintain
safe personal
presentation
standards
8. Exercise efficient 8.1 Exercising 8.1.1 Identify the efficiency and 2 HOURS
and effective efficient and effective effectiveness of resource utilization
sustainable sustainable practices 8.1.2 Determine causes of
practices in the in the workplace inefficiency and/or ineffectiveness
workplace of resource utilization
8.1.3 Convey inefficient and
ineffective environmental practices
9. Practice 9.1 Practicing 8.1.1 Identify the efficiency and 2 HOURS

entrepreneurial entrepreneurial skills effectiveness of resource utilization
skills in the in the workplace 8.1.2 Determine causes of
workplace inefficiency and/or ineffectiveness
of resource utilization
8.1.3 Convey inefficient and
ineffective environmental practices
COMMON COMPETENCIES
(18 hours)
Unit of Nominal
Competency Duration
1. Develop and 1.1 Developing and  Seek information on the
update industry updating industry industry
knowledge knowledge  Update industry knowledge 4 HRS
2. Observe 2.1 Observing  Follow hygiene procedures
workplace hygiene workplace hygiene  Identify and prevent 4 HRS
procedures procedures hygiene risks
3. Perform 3.1 Performing  Plan and prepare for task to
computer operations computer operations be undertaken
 Input data into computer 4 HRS
 Access information using
computer
 Produce/output data using
computer system
 Maintain computer
equipment and systems
4. Perform 4.1 Performing  Follow workplace
workplace and workplace and safety procedures for health,
safety practices practices safety and security 3 HRS
practices
 Deal with emergency
situations
 Maintain safe personal
presentation standards
5. Provide effective 5.1 Providing  Greet customers
Customer service effective  Identify customer needs

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Unit of Nominal
Competency Duration
Customer service  Deliver service to customer 3 HRS
 Handle queries through
telephone, fax machine,
internet, e-mail and SMS
 Handle complaints,
evaluation and
recommendations.
Core Competencies
400 Hours
Nominal
Unit of Competency Module Title Learning Outcomes Duration
1. Provide 1.1 Providing Receive housekeeping

Housekeeping Services Housekeeping Services requests
to Guests to Guests Provide/Service 70 hours
housekeeping requests
Provide advice toguest
Liaise with otherdepartments
2. Clean and Prepare 2.1 Cleaning and Set up equipmentand

rooms for incoming preparing rooms for trolleys
guests incoming guests Access rooms forservicing
Make up beds 70 hours
Clean and clearrooms
Clean and store trolleys and
equipment
3. Provide Valet/Butler 3.1 Providing Valet/ Provide valetservices to

Service Butler Service guests
Display professionalvalet 65 hours
standards
Care for guestproperty
4. Laundry Linen and 4.1 Laundering Linen Collect laundry forlaundering

Guest Clothes and Guest Clothing functions
Perform launderingfunctions 65 hours
Process laundered

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item
4.4.4 Return laundereditem
5. Clean public areas, 5.1 Cleaning public Select and set up equipment
facilities and equipment areas, facilities and and materials
equipment Apply cleaningtechnique
Clean dry and wetareas 65 hours
Maintain and storecleaning
equipment andchemicals
6. Deal with/ handle 6.1 Dealing with/ Determine the levelof

intoxicated guests handling intoxicated intoxication
guests Apply appropriateprocedures 65 hours
Comply withlegislation
ASSESSMENT METHOD
Individual and group demonstration (Practical application)
Written examination
Individual report
COURSE DELIVERY
Group
Discussion
Demonstration
Film Viewing
Modular
instruction
Practical
application
Reporting
Industry
immersion E-
learning
RESOURCES:
List of recommended Tools, Equipment and Materials for the training of 25 trainees for
Housekeeping NC II.
TOOLS EQUIPMENT
QTY. ITEM QTY. ITEM
5 pcs. Mops 1 unit Projector Screen
5 pcs. Brushes 1 unit LCD
5 pcs. Brooms 2 units Electric Fan
5 pcs. Buckets 1 pc. First Aid Cabinet
5 pcs. Dust Pans 1 pc. Instructor's desk chairs
2 pcs. Garbage Receptacles 3 pcs. Fire Extinguisher

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5 pcs. Sorting Baskets/ Laundry Baskets 2 pcs. Emergency Light

1 pc. Step Ladder 2 pcs. Directional Signage
2 pcs. Squeegee 2 units Air Condition
2 pcs. Water Hoses 25 pcs. Armed Chairs
or Rectangular Table & Chairs for
25 students
10 pcs. Lint Free Cleaning Cloths 1 unit Telephone
10 pcs Scrubbing Foam 1 unit Computer
10 pcs. Dish Sponges 1 unit TV
5 pcs. Spray Bottles 1 unit Video player
5 pcs. Anti-Static Dusters 1 unit Refrigerator or Mini Bar
Refrigerator (Small Refrigerator)
25 pcs. Gloves 1 unit Hairdryer
5 pcs. Caution Signs 1 pc. Shelving
2 pcs. Mop Squeezer 1 pc. Cart/Trolley
1 unit Coffee Maker
TOOLS
QTY. ITEM 1 unit Electric kettle/Electric Jug/
Thermal Jug
2 reams Bond paper 1 unit Toilet Caddy
25 pcs. Folders 1 unit Carpet sweeper
1 pc. Logbook 1 unit Vacuum cleaner (dry and wet)
2 pcs. White Board 1 unit Polisher (electric with complete
accessories)
2 pcs. Whiteboard Eraser 1 unit Washers
5 pcs. Marking Pen 1 unit Dryer
2 pcs. Stationery 1 unit Flat iron
2 sets Linen (for single bed) 1 pc. Ironing Board
2 sets Linen (for Queen bed) 1 pc. Steam pressers
1 set Glassware 1 unit Drying cleaning machine
1 set Cutlery
MATERIALS
1 pack Tea QTY. ITEM
1 pack Coffee Cleaning agents
1 pack Sugar 5 liters Cleaning Detergent
1 pack Creamer 5 liters Liquid Detergent
1 pack Biscuits 5 liters Cleaning Solution
1 unit Bed (Single) 5 liters Sanitizing Agents
1 unit Bed (Queen) 5 liters Fabric Softener
1 pc. Holy Bible 5 liters Chlorine Bleach
2 pairs Slippers 5 liters All-Purpose Detergent
1 pc. Flashlight 5 liters Stain Removing Agents
1 set Light fittings Furniture and floor polishers
1 pc. Mirrors 5 cans Air Freshener
5 pcs. Wardrobes 5 cans Pesticides
5 pcs. Hangers 5 pcs. Deodorizers
5 for Variety of linen and clothing 5 liters Toilet Disinfectant
each items and fabrics
items
5 pcs Overalls
5 pcs. Jackets

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25 pcs. Aprons
15 pcs. Goggles
25 pcs. Masks
25 pcs. Headwear/Hairnet
10 pcs. Waterproof clothing and footwear
Discretionary supplies
5 Fruits (assorted)
5 cans Beverages (assorted)
5 pcs. Chocolates (assorted)
Training resources/ materials
25 pcs. Enterprise promotional materials
25 pcs. Local tourist information
5 pcs. Magazines
5 pcs. Newspapers
2 pcs. Lodging agreement
5 pcs. Housekeeping textbooks/ references
FACILITIES:
Lecture
Demo/Mock
Room
Learning Resource Center
Facilities/Equipment/Circulation Area
QUALIFICATION OF INSTRUCTORS/TRAINERS
Must be a holder of National TVET Trainers Certificate (NTTC) Level I in

Housekeeping NC II
Must be physically and mentally fit
Have at least 2 years relevant job/industry experience

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TESDA-OP-CO-01-F11
(Rev. No. 00-01-03/08/17)
B. MODULES OF INSTRUCTION
Basic Competencies
Unit of Competency PARTICIPATE IN WORKPLACE COMMUNICATION
Module Title PARTICIPATING IN WORKPLACE

COMMUNICATIONS
Module Descriptor This unit covers the knowledge, skills, and attitudes
required to gather, interpret and convey information in
response to workplace requirements.
Nominal Duration 4 hours
Summary of Learning Outcomes:
L.O. 1 - Obtain and convey workplace information

L.O. 2 - Perform duties following workplace instructions
L.O. 3 - Complete relevant work-related documents
Align in Common Competency
UC 1 – Develop and Update Industry knowledge

LO1- Seek information on the industry
LO2 – Update industry knowledge

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TESDA-OP-CO-01-F11
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LO 1 OBTAIN AND CONVEY WORKPLACE INFORMATION
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS
1. Specific and relevant  Modes and media of • CBLM • Discussion • Direct
information is communication • Lecture / Demo : Case study • Observation
accessed from  Strategies on how to Room for face-to-face : Self-paced (modular) Oral interview and
appropriate sources give and receive sessions • Blended Learning written test
information : Project or work : Group discussion • Blended assessment
 Choosing appropriate activities which allow /Interaction / Sharing of sessions via
2. Effective questioning, forms of the candidate to relevant information via : Zoom meeting
active listening and communication prepare rosters for a Other means of : Messenger
speaking skills are  Workplace behaviors workplace and to communication : Group Chat / Call
used to gather and and attitudes and the evaluate their cost : Zoom meeting, Messenger, : Google Classroom
convey information effect on efficiency and Group Chat / Call, Google : Facebook
communication operational Classroom, Facebook, Phone : Phone Call
 Lines of effectiveness against Call, Texting, Viber, E-mail : Texting
communication in the nominated standards • Research for Assignments : Viber
3. Appropriate medium
workplace : Preparation of more via Google , You Tube, Other • Submission of
is used to transfer
 Information storage than one roster to relevant learning materials assignments via E-mail
information and ideas
meet the staffing (books, handouts, journals,
requirements of more CBLM)
than one operational • Team teaching
situation • Lots of Prayers
4. Appropriate nonverbal • Tools / materials for
communication is used health protocol
practices
• Other means of
5. Appropriate lines of communication
communication with : Zoom meeting,
supervisors and Messenger, Group
colleagues are Chat / Call, Google
identified and Classroom, Facebook,
followed Phone Call, Texting,
Viber, E-mail
6. Defined workplace • Internet access
procedures for the
location and storage of
information are used
7. Personal interaction is
carried out clearly and
concisely
L.O. 2: Perform Duties Following Workplace Instructions

CRITERIA METHODS
1. Written notices and  Strategies to • CBLM Discussion : Written test
instructions are read and understand written • Lecture / Demo : Case study : Interview
interpreted in accordance instructions Room for face-to-face : Self-paced (modular) : Observation
with  interpreting and sessions • Strict observance / • Blended assessment
organizational guidelines implementing : Project or work implementation of health sessions via
2. Routine written instructions following activities which allow protocols : Zoom meeting
instructions are followed a meeting the candidate to • Blended Learning : Messenger
based on established  Seeking clarification prepare rosters for a : Group discussion : Group Chat / Call

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TESDA-OP-CO-01-F11
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procedures  Giving feedback on workplace and to /Interaction / Sharing of : Google Classroom

3. Feedback is given to instructions and task evaluate their cost relevant information via : Facebook
workplace supervisor- to supervisor efficiency and Other means of : Phone Call
based instructions/  Conditions of operational communication : Texting
information received employment and rights effectiveness against : Zoom meeting, Messenger, : Viber
4. Workplace interactions and responsibilities nominated standards Group Chat / Call, Google • Submission of
are conducted in a : Preparation of more Classroom, Facebook, Phone assignments via E-mail
courteous manner than one roster to Call, Texting, Viber, E-mail
5. Where necessary, meet the staffing • Research for Assignments
clarifications about routine requirements of more via Google , You Tube, Other
workplace procedures and than one operational relevant learning materials
matters situation (books, handouts, journals,
concerning conditions of • Tools / materials for CBLM)
employment are sought health protocol • Team teaching
and asked from practices • Lots of Prayers
appropriate sources • Other means of
6. Meetings outcomes are communication
interpreted and : Zoom meeting,
implemented Messenger, Group
Chat / Call, Google
Classroom, Facebook,
Phone Call, Texting,
Viber, E-mail
• Internet access
LO3: Completing Relevant Work-Related Documents
ASSESSMENT
CRITERIA
CONTENTS
CONDITIONS
METHODOLOGIES
ASSESSMENT
METHODS
1. Range of forms relating to conditions of employment are completed
accurately and legibly
• Workplace documents and forms
• Business letters
• Writing and filling out workplace documents and forms
• CBLM
• Lecture / Demo Room for face-to-face sessions
: Project or work activities which allow the candidate to prepare rosters for a workplace and to evaluate their cost efficiency and
operational effectiveness against nominated standards
: Preparation of more than one roster to meet the staffing requirements of more than one operational situation
• Tools / materials for health protocol practices
• Other means of communication
: Zoom meeting, Messenger, Group Chat / Call, Google Classroom, Facebook, Phone Call, Texting, Viber, E-mail
• Internet access
Discussion
: Case study
: Self-paced (modular)
• Strict observance / implementation of health protocols
• Blended Learning
: Group discussion /Interaction / Sharing of relevant information via

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TESDA-OP-CO-01-F11
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Other means of communication

: Zoom meeting, Messenger, Group Chat / Call, Google Classroom, Facebook, Phone Call, Texting, Viber, E-mail
• Research for Assignments via Google , You Tube, Other relevant learning materials (books, handouts, journals, CBLM)
• Team teaching
• Lots of Prayers
: Written test
: Interview
: Observation
• Blended assessment sessions via
: Zoom meeting
: Messenger
: Group Chat / Call
: Google Classroom
: Facebook
: Phone Call
: Texting
: Viber
• Submission of assignments via E-mail
2. Workplace data is recorded on standard workplace forms and documents
3. Errors in recording information on forms/ documents are identified and

acted upon
4. Reporting requirements to supervisor are completed according to

organizational guidelines

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TESDA-OP-CO-01-F11
(Rev. No. 00-01-03/08/17)
Basic Competencies
Unit of Competency WORK IN A TEAM ENVIRONMENT
Module Title WORKING IN A TEAM ENVIRONMENT
Module Descriptor This unit covers the skills, knowledge and attitudes to
identify one’s roles and responsibilities as a member
of a team.
L.O. 1 - Describe team role and scope

L.O. 2 - Identify one’s role and responsibility within a team
L.O. 3 - Work as a team member
Align in common competency

UC4 – Perform workplace and safety practices
LO2 – Deal with emergency situation

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TESDA-OP-CO-01-F11
(Rev. No. 00-01-03/08/17)
LO 1. DESCRIBE TEAM ROLE AND SCOPE

CRITERIA METHODS
1 The role and • Setting team goal and • Access to relevant • Group discussion/ • Role play
objective of the team scope workplace or interaction • Case study
is identified from • Stages of group appropriately • Written test
• Case studies/
available sources of development simulated
information • Cooperating with others scenarios
environment • Group activity
where assessment
2 Team parameters, can take place
reporting • Materials relevant
relationships and to the proposed
responsibilities are activity or tasks
identified
from team discussions
and appropriate
external sources
LO2: Identify One’s Role and Responsibility Within A Team

CRITERIA METHODS
1. Individual roles and • Understanding roles & • Access to relevant • Group discussion/ • Role play
responsibilities within responsibilities within a workplace or interaction • Case study
the team environment team appropriately • Written test
are identified • Preparing an individual
• Case studies/
simulated scenarios
action plan
environment • Group activity
where assessment
can take place
• Materials relevant
2. Roles and objectives
of the team is to the proposed
identified from activity or tasks
available source of
information
3. Team parameters,
reporting relationships,
and responsibilities are
identified based on
team discussions and
appropriate external
sources
LO3: Work as A Team Member

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TESDA-OP-CO-01-F11
(Rev. No. 00-01-03/08/17)

CRITERIA METHODS
1. Effective and • Individual work vs. • Access to relevant • Group discussion/ • Role play
appropriate forms of teamwork workplace or interaction • Case study
communications are • Appropriate appropriately • Written test
used and interactions communication channels
• Case studies/
simulated scenarios
undertaken with team • Team planning and
members based on decision-making environment • Group activity
company practices where assessment
can take place
• Materials relevant
2. Effective and to the proposed
appropriate activity or tasks
contributions made to
complement team
activities, and
objectives, based on
workplace context
3. Protocols in
reporting are observed
based on standard
company practices
4. Contribute to the
development of team
work plans based on an
understanding of
team’s roles and
objectives
Basic Competencies

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TESDA-OP-CO-01-F11
(Rev. No. 00-01-03/08/17)
Unit of Competency SOLVE/ADDRESS GENERAL WORKPLACE

PROBLEMS
Module Title SOLVING/ADDRESSING GENERAL WORKPLACE

PROBLEMS
Module Descriptor This unit covers the knowledge, skills, and attitudes
required to apply problem-solving techniques to
determine the origin of problems and plan for their
resolution. It also includes addressing procedural
problems through documentation and referral
L.O. 1 - Identify routine problems

L.O. 2 - Look for solutions to routine problems
L.O. 3 - Recommend solutions to problems
UC5 – Provide effective customer service

LO4 – Handle queries through telephone, fax machine, internet and email
LO5 – Handle complaints, evaluation and recommendations
LO 1. IDENTIFY ROUTINE PROBLEMS

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TESDA-OP-CO-01-F11
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CRITERIA METHODS
1. Routine problems or • Routine or procedural • CBLM :Direct Observation :Written test
procedural problem problems • Lecture / Demo :Simulation / role playing :Practical
areas are identified • Definition of Room for face-to-face :Case studies performance test
“documentation” sessions • Self-paced (modular) • Blended assessment
• How to document a routine : Assessment will • Strict observance / sessions via
or procedural problem require access to an implementation of health : Zoom meeting
operating plant over protocols :Messenger
an extended period of • Blended Learning :Group Chat / Call
2. Problems to be time, or a suitable • Group discussion :Google Classroom
investigated are method of gathering /Interaction / Sharing of :Facebook
defined and evidence of operating relevant information via :Phone Call
determined ability over a range of Other means of :Texting
situations. A bank of communication :Viber
scenarios / case : Zoom meeting, Messenger, • Submission of
studies / what ifs will Group Chat / Call, Google assignments via E-
be required as well as Classroom, Facebook, Phone mail
3. Current conditions bank of questions Call, Texting, Viber, E-mail
of the problem are which will be used to • Research for Assignments
identified and probe the reason via Google , You Tube, Other
documented behind the observable relevant learning materials
action=Tools / books, handouts, journals,
materials for health CBLM)
protocol practices • Team teaching
• Other means of • Lots of Prayers
communication
: Zoom meeting,
Messenger, Group
Chat / Call, Google
Viber, E-mail
• Internet access
LO 2. LOOK FOR SOLUTIONS TO ROUTINE PROBLEMS

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CRITERIA METHODS
1. Potential solutions • Identifying root causes of • CBLM :Direct Observation :Written test
to problem are problems • Lecture / Demo :Simulation / role playing :Practical
identified • Finding solutions that address Room for face-to-face :Case studies performance test
the root cause sessions • Self-paced (modular) • Blended assessment
• Analyzing Potential Solutions : Assessment will • Strict observance / sessions via
• Determining who makes the require access to an implementation of health : Zoom meeting
final decision operating plant over protocols :Messenger
• Develop and present an extended period of • Blended Learning :Group Chat / Call
recommendations time, or a suitable • Group discussion :Google Classroom
method of gathering /Interaction / Sharing of :Facebook
evidence of operating relevant information via :Phone Call
ability over a range of Other means of :Texting
2. Recommen dations
situations. A bank of communication :Viber
about possible
scenarios / case : Zoom meeting, Messenger, • Submission of
solutions are
developed, studies / what ifs will Group Chat / Call, Google assignments via E-
documented, ranked, be required as well as Classroom, Facebook, Phone mail
and bank of questions Call, Texting, Viber, E-mail
presented to which will be used to • Research for Assignments
appropriate person for probe the reason via Google , You Tube, Other
decision behind the observable relevant learning materials
communication
: Zoom meeting,
Messenger, Group
Chat / Call, Google
Viber, E-mail
• Internet access
LO 3. Recommend solutions to problems

CRITERIA METHODS
1.Implementation of • Action plans (NC I Recap) • CBLM Direct Observation : Written test
solutions are planned • Planning to Implement Your • Lecture / Demo : Simulation / role playing : Practical
Solution Room for face-to-face : Case studies performance test
• Constructing a plan of sessions • Self-paced (modular) • Blended assessment
action : Assessment will • Strict observance / sessions via
• Steps in evaluating require access to an implementation of health : Zoom meeting
2. Evaluation of implemented solutions operating plant over protocols : Messenger
implemented solutions • Benefits of documenting an extended period of • Blended Learning : Group Chat / Call
are planned results/solutions time, or a suitable • Group discussion : Google Classroom
• Importance of documenting method of gathering /Interaction / Sharing of : Facebook
problems and solutions in evidence of operating relevant information via : Phone Call
writing ability over a range of Other means of : Texting
3. Recommended • Common forms of situations. A bank of communication : Viber
solutions are documentation scenarios / case : Zoom meeting, Messenger, • Submission of
documented and studies / what ifs will Group Chat / Call, Google assignments via E-
submitted to be required as well as Classroom, Facebook, Phone mail
appropriate bank of questions Call, Texting, Viber, E-mail
person for which will be used to • Research for Assignments
confirmation probe the reason via Google, You Tube, Other
behind the observable relevant learning materials

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communication
: Zoom meeting,
Messenger, Group
Chat / Call, Google
Viber, E-mail
• Internet access
Basic Competencies

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TESDA-OP-CO-01-F11
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Unit of Competency DEVELOP CAREER AND LIFE DECISIONS
Module Title DEVELOPING CAREER AND LIFE DECISIONS
Module Descriptor This unit covers the knowledge, skills, and attitudes in
managing one’s emotions, developing reflective
practice, and boosting self-confidence and developing
self-regulation.
L.O. 1 - Manage one’s emotions

L.O. 2 - Develop reflective practice
L.O. 3 - Boost self-confidence and develop self-regulation
Align in common competency

LO1- Greet customer
LO 1. MANAGE ONE’S EMOTION

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CRITERIA METHODS
1. Self-management • Identifying specific • Access to • Discussion • Demonstration or
strategies are emotions workplace and simulation
identified • Connection between resources • Interactive with oral
emotions, thoughts, feelings lecture questioning
2. Skills to work and behaviors • Case studies
independently • Building coping skills • demonstration • Case
and to show • Building flexible thinking problems
initiative, to be skills involving
conscientious, • Self-management work
and persevering strategies improvement
in the face of and
setbacks and sustainability
frustrations are issues
developed
• Third part
3. Techniques for report
effectively
handling negative
emotions and
unpleasant
situation in the
workplace are
examined
LO 2. DEVELOP REFLECTIVE PRACTICE

CRITERIA METHODS
2.1Personal • Self- • Access to • Discussion • Demonstration or
strengths and Assessment: workplace and simulation
achievements, Strength and resources • Interactive with oral
based on Weaknesses, lecture questioning
self-assessment Limitations, Likes • Case studies
strategies and and Dislikes • demonstration • Case
teacher feedback problems
are contemplated •Overcoming involving
Limitations work
2.2Progress when improvement
seeking and • Strategies to and
responding to improve attitude sustainability
feedback from in the workplace issues
teachers to assist
them in consolidating • Third part
strengths, report
addressing
weaknesses and
fulfilling
their potential
are monitored
2.3Outcomes of
personal and
academic
challenges by
reflecting on
previous
problem
solving and

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decision
making
strategies
and feedback
from
peers and
teachers are
predicted
LO 3. BOOST SELF-CONFIDENCE AND DEVELOP SELF-REGULATION

CRITERIA METHODS
3.1 Efforts for • Components of self- • Access to • Discussion • Demonstration or
continuous self- regulation workplace and simulation
improvement • Counterproductive work resources • Interactive with oral
are demonstrated behaviors lecture questioning
• Self-help concepts • Case studies
3.2 Counter- • Habits of highly effective • demonstration • Case
productive people problems
tendencies at involving
work are work
eliminated improvement
and
3.3 Positive sustainability
outlook in life issues
are maintained.
• Third part
report
BASIC COMPETENCY
UNIT OF COMPETENCY : Contribute to Workplace Innovation
MODULE TITLE : Contributing to Workplace Innovation
MODULE DESCRIPTOR : This unit covers the skills, knowledge and attitudes

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required to make a pro-active and positive contribution to

workplace innovation.
NOMINAL DURATION : 2 hours
SUMMARY OF LEARNING OUTCOMES:
LO 1. Identify opportunities to do things better
LO 2. Discuss and develop ideas with others
LO 3. Integrate ideas for change in the workplace
Align to common competency
LO5 – Handle complaints, evaluation and recommendation
LO 1. Identify opportunities to do things better

CRITERIA METHODS
1. Opportunities • The Empathy Map as a • Pens, paper and • Interactive lecture • Psychological and
for improvement tool for identifying writing implements • Discussion behavioral
are identified opportunities for • Group activity interviews
Proactively in own improvement • Cartolina

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area of work. • Brainstorming as a • Performance

process to gather • Manila papers Evaluation
2. Information information for innovative
are gathered and ideas • Life Narrative
reviewed which may Inquiry
be relevant to
ideas and which • Portfolio
might assist in
gaining support for • Organizational
idea. analysis
• Standardized
assessment of
character
and virtues
applied.
LO 2. Discuss and develop ideas with others

CRITERIA METHODS
2.1People who • Getting inputs to sharpen • Pens, paper and • Interactive lecture • Psychological and
could provide input innovative ideas • Using writing implements • Discussion behavioral
to ideas for feedback to further develop • Group activity interviews
improvements are ideas • Cartolina
identified. • Performance
• Manila papers Evaluation
2.2 Ways of
approaching people • Life Narrative
to begin sharing Inquiry
ideas are selected.
• Portfolio
2.3 Meeting is set
with relevant people. • Organizational
analysis
2.4 Ideas for follow
up are review and • Standardized
selected based on assessment of
feedback. character
and virtues
2.5 Critical inquiry applied.
method is used to
discuss and develop
ideas with others.
LO 3. Integrate ideas for change in the workplace

CRITERIA METHODS
3.1 Critical inquiry • Critical Inquiry • Pens, paper and • Interactive lecture • Psychological and
method is used Method writing implements • Discussion behavioral
to integrate • Summarizing and • Group activity interviews
different ideas for reporting ideas • Cartolina

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change of key • Communicating • Performance

people. ideas for change • Manila papers Evaluation
3.2 Summarizing, • Life Narrative

analyzing and Inquiry
generalizing
skills are used • Portfolio
to extract
salient points in • Organizational
the pool of ideas. analysis
3.3 Reporting • Standardized

skills are assessment of
likewise used to character
communicate and virtues applied.
results.
3.4 Current Issues

and concerns
on the systems,
processes and
procedures, as
well as the need
for simple
innovative
practices are
identified.
BASIC COMPETENCY
UNIT OF COMPETENCY : Present relevant information
MODULE TITLE : Presenting relevant information
required to present data/information appropriately.

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LO 1. Gather data/information
LO 2. Assess gathered data/information
LO 3. Record and present information
Align common competency
UC5-Provide effective customer service
LO3-Deliver service to customer
LO4-Handle queries through telephone, fax machine, internet
and email
LO 1. Gather data/information

CRITERIA METHODS
1.1 Evidence, facts • Collecting • Evidence of • Group discussion • Written test
and information information competent
are collected performance should • Lecture • Interview
• Protecting be obtained by
1.2 Evaluation, terms Confidentiality observing an • Portfolio

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of reference individual in an
and conditions are information
reviewed to management role
determine whether within the workplace
data/information falls or operational or
within project scope simulated
environment.
LO 2. Assess gathered data/information

CRITERIA METHODS
2.1 Validity of data/ • Steps in analyzing • Evidence of • Group discussion • Written test
information is quantitative data competent
assessed • Techniques on analyzing performance should • Lecture • Interview
qualitative data be obtained by
2.2 Analysis observing an • Portfolio
techniques are individual in an
applied to assess information
data/ information. management role
within the workplace
2.3 Trends and or operational or
anomalies are simulated
identified environment.
2.4 Data analysis

techniques and
procedures are
documented
2.5
Recommendations
are made on areas
of possible
improvement.
LO 3. Record and present information

CRITERIA METHODS
3.1 Studied data/ • Ideas for presenting • Evidence of • Group discussion • Written test
information are information competent
recorded. performance should • Lecture • Interview
• Presenting information, be obtained by
3.2 findings, recommendations observing an • Portfolio
Recommendations to stakeholders individual in an
are analyzed for information
action to ensure they management role
are compatible with within the workplace
the projects scope or operational or
and terms of simulated
reference environment.
3.3 Interim and final

reports are analyzed
and outcomes are
compared to the

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criteria established
at the outset
3.4 Findings are

presented to
stakeholders
BASIC COMPETENCY
UNIT OF COMPETENCY : Practice Occupational and Health Policies and Procedure
MODULE TITLE : Practicing Occupational Safety and Health Policies and

Procedure

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required to identify OSH compliance requirements, prepare OSH

requirements, perform task in accordance with relevant OSH
policies and procedures.
LO 1. Identify OSH compliance requirements
LO 2. Prepare OSH requirements for compliance
LO 3. Perform tasks in accordance with relevant OSH policies
and procedures.
UC 2 – Observe workplace hygiene procedures
LO1 – Follow hygiene procedures
LO2 – Identify and prevent hygiene risks
UC 4 – Perform workplace and safety practices
LO1 – Follow workplace procedures for health, safety and
security practices
LO2 – Deal with emergency situation
LO3 – Maintain safe personal presentation standards
LO 1. Identify OSH compliance requirements

CRITERIA METHODS
1.1 Relevant OSH OSH requirements, Facilities, materials, Lecture Observation
requirements, Regulations, Policies and tools and equipment
regulations, policies Procedures Interactive discussion Demonstration
and procedures are
identified in Duties of Employers, Group activity Oral questioning

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accordance with Workers and other persons

workplace policies Third party report
and procedures OSH Preventive and control
requirements
1.2 OSH activity
non-conformities are Work safety tips
conveyed to
appropriate
personnel
1.3 OSH preventive

and control
requirements are
identifies in
accordance with
OSH work policies
and procedures
LO 2. Prepare OSH requirements for compliance

CRITERIA METHODS
2.1 OSH work Safety measure in the Facilities, materials, Lecture Observation
activity material, workplace tools and equipment
tools and equipment Interactive discussion Demonstration
requirements are Safe handling Procedures
identified in of Tools, Equipment and Group activity Oral questioning
accordance with Materials
workplace policies Third party report
and procedures
2.2 Required OSH

materials, tools and
equipment are
acquired in
accordance with
workplace policies
and procedures.
2.3 Required OSH

materials, tools and
equipment are
arranged/ placed in
accordance with
OSH work standards
LO 3. Perform task in accordance with relevant OSH policies and procedures

CRITERIA METHODS
1. Relevant OSH work Working safely Facilities, materials, Lecture Observation
procedures are tools and equipment
identified in Safe practices and Interactive discussion Demonstration
accordance with procedures when on the
workplace policies and job: safety for electricity, Group activity Oral questioning

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procedures fire, lifting and ladder use

Third party report
2. Work activities are Compliance to OSH
executed in accordance standards and practices
with OSH work
standards
3. Non-compliance
work activities are
reported appropriate
personnel
BASIC COMPETENCY
UNIT OF COMPETENCY : Exercise efficient and effective sustainable practices in

the workplace
MODULE TITLE : Exercising efficient and effective sustainable practices

in the workplace

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required to identify the efficiency and effectiveness of

resource utilization, determine causes of inefficiency and/ or
effectiveness of resource utilization and convey inefficient
and ineffectiveness environmental practices.
LO 1. Identify efficiency and effectiveness of resource utilization
LO 2. Determine causes of inefficiency and/or ineffectiveness of resource utilization
LO 3. Convey inefficient and ineffective environmental practices
LO 1. Identify the efficiency and effectiveness of resource utilization

CRITERIA METHODS
1.1 Required Sustainable Development Workplace Discussion Demonstration
resource utilization in
the workplace is Resource use in the Home Tools, materials and Interactive lecture Oral questioning
measured using and the Workplace equipment relevant

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appropriate to the task Group activity Written examination

techniques Sustainability Policies and
Practices in the Workplace PPE Individual activity
1.2 Data are
recorded in Manual and
accordance with references
workplace protocol
1.3 Recorded data

are compared to
determine the
efficiency and
effectiveness of
resource utilization
according to
established
environmental work
procedures
LO 2. Determine causes of inefficiency and/or ineffectiveness of resource utilization

CRITERIA METHODS
2.1 Potential causes Resource Conservation and Workplace Discussion Demonstration
of inefficiency and/ or Waste Reduction
ineffectiveness are Techniques Tools, materials and Interactive lecture Oral questioning
listed equipment relevant
Inefficiencies and to the task Group activity Written examination
2.2 Causes of Challenges Faced in
inefficiency and/ or Reducing Resource Use PPE Individual activity
ineffectiveness are and Waste
identified through Manual and
deductive reasoning references
2.3 identified causes

of inefficiency and/ or
ineffectiveness are
validated thru
established
environmental
procedures
LO 3. Convey inefficient and ineffective environmental practices

CRITERIA METHODS
3.1 Efficiency and Complying to workplace Workplace Discussion Demonstration
effectiveness of procedures and practices
resource utilization related to environmental Tools, materials and Interactive lecture Oral questioning
are reported to sustainability equipment relevant
appropriate to the task Group activity Written examination
personnel Reporting non-compliance
PPE Individual activity
3.2 Concerns related
resource utilization Manual and
are discussed with references
appropriate

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personnel
3.3 Feedback on
information concerns
raised are clarified
with appropriate
personnel
BASIC COMPETENCY
UNIT OF COMPETENCY : Practice entrepreneurial skills in the workplace
MODULE TITLE : Practicing entrepreneurial skills in the workplace
MODULE DESCRIPTOR : This unit covers the outcomes required to apply

entrepreneurial workplace best practices and implement
best practices and implement cost-effective operations

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LO 1. Apply entrepreneurial workplace best practices
LO 2. Communicate entrepreneurial workplace best practices
LO 3. Implement cost-effective operations
LO 1. Apply entrepreneurial workplace best practices

CRITERIA METHODS
1. Good practices Quality standards are the Simulated or actual Discussion Observation
relating to workplace expected level of quality for workplace
operations are the products or services a Lecture Oral interview
observed and business sells. Tools, materials and
selected following supplies needed to Group/ individual activity Third party
workplace policy. Setting and meeting quality demonstrate the
standards, and monitoring required task

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2. Quality quality, helps a business

procedures and gain and keep customers. References and
practices are manuals
complied with Cost-conscious means
according to being aware that everything
workplace has costs, and not being
requirements wasteful with resources. It
also means not spending
3. Cost-conscious money unnecessarily.
habits in resource Employees can be cost-
utilization are applied conscious by paying
based on industry attention to details and not
standards. wasting time or resources.
LO 2. Communicating Good Entrepreneurial Practices in the Workplace

CRITERIA METHODS
1. Observed good Observing, discussing, and Simulated or actual Discussion Observation
practices relating to sharing ideas about how to workplace
workplace improve the quality of the Lecture Oral interview
operations are products or services is Tools, materials and
communicated to everyone’s responsibility. supplies needed to Group/ individual activity Third party
appropriate person demonstrate the
Ideas and feedback can be required task
2. Observed quality shared in writing, or verbally.
procedures and If done in writing, a memo is References and
practices are often a short and effective way manuals
communicated to to give feedback.
appropriate person
LO 3. Implementing Cost-Effective Operations

CRITERIA METHODS
3.1 Preservation and Optimization means toSimulated or actual Discussion Observation
optimization of make the best possible use workplace
workplace resources is of resources. Lecture Oral interview
implemented in Tools, materials and
accordance with Efficiency is a result of supplies needed to Group/ individual activity Third party
enterprise policy optimization. In general, demonstrate the
something is efficient if required task
3.2 Judicious use of resources are not wasted
workplace tools, and all processes run References and
equipment and maximally with minimummanuals
materials are observed wasted effort or expense.
according to manual
and work requirements
3.3 Constructive
contributions to office
operations are made
according to enterprise
requirements.
3.4 Ability to work

within one’s allotted

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time and finances is

sustained.

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COMMON COMPETENCIES
UNIT OF COMPETENCY : PERFORM WORKPLACE AND SAFETY PRACTICES
MODULE TITLE : PERFORMING WORKPLACE AND SAFETY

PRACTICES
MODULE DESCRIPTOR : This unit of competency deals with the knowledge,

skills and attitudes in following health, safety and
security practices. It includes dealing with emergency
situations and maintaining safe personal presentation
standards.
LO1: Practice workplace safety, security and hygiene systems, processes and
operations
LO2: Respond appropriately to faults, problems and emergency situations in line

with enterprise guidelines
LO3: Maintain safe personal presentation standards

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LO1: PRACTICE WORKPLACE SAFETY, SECURITY AND HYGIENE SYSTEMS,

PROCESSES AND OPERATIONS

CRITERIA METHODS
1.1 Identified Correct health, Students/ trainees Lecture - demonstration Oral questioning
workplace procedures safety and must be Self-paced instruction Direct observation
for health, safety and security
security and clearly provided with Group discussion Written test
practices in the following: PowerPoint presentation
explained.
line with Sample workplace
workplace
1.2 Identified hazards equipment and
procedures.
and control in line Safe and proper devices.
with workplace Hand-outs /
work
procedures. printed
techniques in
1.3 Recognized safe materials of
using devices
work techniques in
regard with the used of and safety manuals
devices and equipment equipment Film / video clips
and established. Hazard
1.4 Understood and identification
applied practice of 5S and control
in workplace. Security of
documents,
cash,
equipment
and people.
5S
LO2 : RESPOND APPROPRIATELY TO FAULTS, PROBLEMS AND

EMERGENCY SITUATIONS IN LINE WITH ENTERPRISE GUIDELINES

CRITERIA METHODS
1.Recognized Types / kinds of Hands-out Lecture - demonstration Oral questioning
emergency situations emergency. Film / video clips Self-paced instruction Direct observation
and appropriate actions
are taken. Emergency First aid kit. Group discussion Written test
procedure –
2.Followed emergency recognition,
procedures in line with
workplace procedures. action and
prevention.

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3. Reported details of First aid

emergency situations procedures
in line with workplace
procedures.
LO3 : MAINTAIN SAFE PERSONAL PRESENTATION STANDARDS.

CRITERIA METHODS
1. Identified and Use of PPE Hands-out Lecture/ demonstration Hands-on
followed safe personal Safe and proper Film / video clips Self-paced instruction Direct observation
standards in line with
workplace. posture. Group discussion Practical
Film showing demonstration
Role-playing/
simulation
Dramatization /
fire drill

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COMMON COMPETENCIES
UNIT OF COMPETENCY : PROVIDE EFFECTIVE CUSTOMER SERVICES
MODULE TITLE : PROVIDING EFFECTIVE CUSTOMER SERVICES
MODULE DESCRIPTOR : This unit deals with the knowledge, skills and attitudes in
providing effective customer services. It includes
greeting customers, identifying customer needs,
delivering service to customers, handling queries
through telephone, fax machine, Internet, e-mail,
SMS and handling complaints evaluation and
recommendations.
NOMINAL DURATION : 15
hours SUMMARY OF LEARNING
OUTCOMES:
LO 1: Apply effective verbal and non-verbal communication skills to respond to

customer needs
LO 2: Provide prompt and quality service to customer
LO 3: Handle queries promptly and correctly in line with enterprise procedures
LO4: Handle customer complaints, evaluation and recommendations

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LO1 : APPLY EFFECTIVE VERBAL AND NON-VERBAL COMMUNICATION

SKILLS TO REPOND TO CUSTOMER NEEDS
CRITERIA METHODS
1.Specified Components of Hands-out Classroom Practical exam
proper greeting communicati Flowchart/ discussions/ Oral exam
of customer on, diagram lecture Written test/
according to communicati Film / video clips Self-paced questioning
standard on process
procedure of and barriers
workplace. of
2.Identified communicati
verbal and non- on
verbal Verbal and non-
communication verbal
and appropriated communicati
to the situation. on
3.Observed non- Body language,
verbal gestures,
communication facial
carefully. expressions,
4.Understood mannerisms
and Customs and
demonstrated tradition of
cultural and different
social races
differences. Modes of
greeting and
fare welling
according to
cultural and
social
differences
LO2 : PROVIDE PROMPT AND QUALITY SERVICE TO CUSTOMER

lOMoARcPSD|21836731

CRITERIA METHODS
1. Used interpersonal Enhancement of Hands-out Demonstration Practical exam
skills to accurately interpersonal Film / video clips Classroom discussions Oral exam
identify the needs of
the customer. and listening Self-paced Written test/
skills. questioning
Good working
2.Should be assessed attitude and
and identified the
urgency of needs.
pleasant
approach.
3. Provided proper Public relations
information and details
to the customer..
skills.
4. Recognized and
identified limitation in
addressing needs.
LO3 : HANDLE QUERIES PROMPTLY AND CORRECTLY IN LINE WITH

ENTERPRISE PROCEDURES
CRITERIA METHODS
1.Telephone, computer Telephone Telephone Demonstration Practical exam
and cellular phones are manners, Computer Classroom discussions Direct observation
properly and
efficiently used. proper use Fax machine Self-paced Written test/
2.Queries/questions of fax Sample telephone questioning
are recorded/noted in machine. message sheet
line with workplace Proper way of Hands-out
procedure. taking Film / video clips
3.Queries are acted queries
upon promptly and Responses to
efficiently. queries.
Taking
telephone
messages
LO4 : HANDLE CUSTOMER COMPLAINTS, EVALUATION AND

RECOMMENDATIONS
CRITERIA METHODS

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1.Greeted guests Proper way of Hands-out Lecture/ demonstration Hands-on

politely. answering Film / Self-paced instruction Direct observation
2.Resolved complaint complaints in video clips Group discussion Practical
with responsibility.
3.Established nature line with Sample Film showing demonstration
and details of workplace complaint/ Role-playing/
complaint. procedures. evaluation simulation
4.Took an action Nature and details and
appropriately to of complaints. recommendati
resolve the complaint
to meet customer
Industry/ on sheet from
satisfaction. workplace industry.
5.Acted evaluation and procedures in
recommendations giving
upon with sincerity to evaluation and
ensure high quality
standards.
recommendati
ons

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COMMON COMPETENCIES
OBSERVE WORKPLACE HYGIENE PROCEDURES
UNIT OF COMPETENCY
MODULE TITLE : OBSERVING WORKPLACE HYGIENE

PROCEDURES
MODULE DESCRIPTION : This unit of competency deals with the knowledge,

skills and attitudes in observing workplace hygiene
procedures. It includes following hygiene procedure
and identifying and preventing hygiene risks.
:
NOMINAL 4 hrs.
DURATION
LO1. Practice Personal Grooming And Hygiene
LO2. Practice safe and hygienic handling, storage and disposal of food, beverage

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LO1 : PRACTICE PERSONAL GROMMING AND HYGIENE

METHODS
CRITERIA
1.Implemented Safe and hygienic Classroom for Demonstration Practical exam
workplace hygiene handling of food discussion Classroom discussion Direct observation
enterprise and legal and beverage Workplace location Self-paced Written test/
requirements Regular hand Instructional questioning
washing materials
Correct food storage
2.Undertook handling Appropriate and
and storage of items in
clean clothing
line with enterprise and
legal requirements Avoidance of cross-
contamination
Safe handling and
disposal of
garbage
Cleaning and
sanitizing
procedures
Personal hygiene
LO 2: PRACTICE SAFE AND HYGIENIC HANDLING, STORAGE AND DISPOSAL

OF FOOD, BEVERAGE AND MATERIALS

METHODS
CRITERIA
1.Identified Bacterial and Classroom for Demonstration Practical exam
potentials other discussion Classroom discussion Direct
hygiene risks contaminatio Workplace location Self-paced observation
in line with n arising Instructional materials Written test/
enterprise from poor Tools and materials questioning
procedures handling of
food
Inappropriate
2.Took an storage of
action to foods
minimize and Storage at
remove risks incorrect
within scope temperatures
of individual Foods left
responsibility uncovered
of enterprise/ Poor personal
legal hygiene
requirements practices

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3.Reported Poor work

hygiene risks practices
beyond the ▪cleaning
control of ▪housekeepin
individual g
staff ▪food
members to handling
the ▪vermin
inappropriate ▪airborne dust
person for Cross-
follow up contaminatio
n through
cleaning
inappropriate
cleaning
practices
Inappropriate
handling of
potentially
infectious
linen
Contaminated
wastes such
blood and
body
secretions
Disposal of
garbage and
contaminated
or potentially
contaminated
wastes

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COMMON COMPETENCIES
UNIT OF COMPETENCY : DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
MODULE TITLE : DEVELOPING AND UPDATING INDUSTRY

KNOWLEDGE
MODULE DESCRIPTOR : This unit of competency deals with the knowledge, skills
and attitude required to access, increase and
update industry knowledge. It includes seek information on
the industry and update industry knowledge
LO1. Identify and access key sources of information on the industry
LO2. Access, apply and share industry information
LO3. Update continuously relevant industry knowledge

lOMoARcPSD|21836731
LO1. IDENTIFY AND ACCESS KEY SOURCES OF INFORMATION ON THE

INDUSTRY

CRITERIA METHODS
1.Identified and Different sectors Classroom for Demonstration Practical exam
accessed sources of of the discussion Classroom discussion Direct observation
information on the industry and Handouts/ Written test/
industry correctly the services Instructional questioning
2.Obtained available in materials
information to assist each sector Workplace
effective work Relationship location/ Tool
performance in line
with job requirements
between Room
tourism and Tool Box
3.Identified specific hospitality Forms
information on sector Relationship
of work
between the
4. Applied industry industry and
information correctly other
to day-to-day work
activities
industries
Industry working
conditions
Legislation that
affects the
industry
LO2. ACCESS, APPLY AND SHARE INDUSTRY INFORMATION

CRITERIA METHODS
1.Used informal and/or Overview of Classroom for Demonstration Practical exam
formal research to quality discussion Classroom discussion Direct observation
update general
knowledge of the assurance in Handouts/ Written test/
industry the industry Instructional questioning
Role of materials
individual Workplace
2.Shared updated staff location/ Tool
knowledge with members Room
customers and Industry
colleagues as
appropriate and information
incorporated into day- sources
to- day working
activities
LO3. UPDATE CONTINUOUSLY RELEVANT INDUSTRY KNOWLEDGE

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ASSESSME CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

NT METHODS
CRITERIA
1.Used informal and/or Safe and Classroom for Demonstration Practical exam
formal research to hygienic discussion Classroom discussion Direct observation
update general
knowledge of the handling of Workplace location Self-paced Written test/
industry food and Instructional questioning
2. Shared updated beverage materials
knowledge with Regular hand
customers and washing
colleagues as
appropriate and
Correct food
incorporated into day- storage
to- day working Appropriate and
activities clean
clothing
Avoidance of
cross-
contaminatio
n
Safe handling
and disposal
of garbage
Cleaning and
sanitizing
procedures
Personal
hygiene
COMMON COMPETENCIES
UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS

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MODULE TITLE : PERFORMING COMPUTER OPERATIONS
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
and values needed to perform computer operations
which includes inputting, accessing, producing and
transferring data using the appropriate hardware and software
NOMINAL DURATION : 16 hrs.
LO1. Identify and explain the functions, general features and capabilities of both hardware and
software
LO2 Prepare and use appropriate hardware and software according to task requirement
LO3 Use appropriate devices and procedures to transfer files/data
LO4 Produce accurate and complete data according to the requirements
LO5. Maintain computer system

lOMoARcPSD|21836731
LO1. IDENTIFY AND EXPLAIN THE FUNCTIONS, GENERAL FEATURES AND CAPABILITIES
OF BOTH HARDWARE AND SOFTWARE

CRITERIA METHODS
workplace hygiene handling of discussion Classroom discussion Direct observation
enterprise and legal food and Workplace location Self-paced Written test/
requirements beverage Instructional questioning
Regular hand materials
2.Undertook handling washing
and storage of items in Correct food
line with enterprise and storage
legal requirements
Appropriate and
clean clothing
Avoidance of
cross-
contamination
Safe handling and
disposal of
garbage
Cleaning and
sanitizing
procedures
Personal hygiene

lOMoARcPSD|21836731
LO2 PREPARE AND USE APPROPRIATE HARDWARE AND SOFTWARE ACCORDING TO

TASK REQUIREMENT
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMEN

CRITERIA T
METHODS
1.Implemented Safe and Classroom for Demonstration Practical exam
workplace hygiene hygienic discussion Classroom discussion Direct observation
enterprise and legal handling of Workplace location Self-paced Written test/
requirements food and Instructional questioning
2.Undertook handling beverage materials
and storage of items in Regular hand
line with enterprise washing
and legal requirements
Correct food
storage
Appropriate and
clean
clothing
Avoidance of
cross-
contaminatio
n
Safe handling
and disposal
of garbage
Cleaning and
sanitizing
procedures
Personal
hygiene
LO3 USE APPROPRIATE DEVICES AND PROCEDURES TO TRANSFER FILES/DATA

lOMoARcPSD|21836731
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMEN

CRITERIA T
METHODS
workplace hygiene handling of discussion Classroom discussion Direct observation
enterprise and legal food and Workplace location Self-paced Written test/
requirements beverage Instructional questioning
2.Undertook handling Regular hand materials
and storage of items in washing
line with enterprise and Correct food
legal requirements
storage
Appropriate and
clean clothing
Avoidance of
cross-
contamination
Safe handling and
disposal of
garbage
Cleaning and
sanitizing
procedures
Personal hygiene
LO4 Produce accurate and complete data according to the requirements

CRITERIA METHODS
4.1 Entered  Guideline Tools:  Modular (self-  Interview
data are s in  recorder pace learning) (oral/question
processed handling •microphone  Electroni naire)
using complaint •Full-body c  Observation
appropriate s mirror Learning  Demonstratio
software  Procedure •Company  Industry n of Practical
commands s in Immersio

lOMoARcPSD|21836731
4.2 Data are respondin dress n Skills

printed out as g and Equipment:  Demonstration
required using resolving  video camera  Film-viewing
computer complaint recorder
hardware/ s  television
peripheral  VHS/DVD
devises in Player
accordance
with standard
operating
procedures
4.3 Files and
data are
transferred
between
compatible
systems using
computer
software/
peripheral
devices in
accordance
with standard
operating
procedures
LO5 MAINTAIN COMPUTER SYSTEM

CRITERIA METHODS
1.Implemented Safe and Classroom for Demonstration Practical exam
workplace hygiene hygienic discussion Classroom discussion Direct observation
enterprise and legal handling of Workplace location Self-paced Written test/
requirements food and Instructional questioning

lOMoARcPSD|21836731
2.Undertook handling beverage materials

and storage of items in Regular hand
line with enterprise and
legal requirements washing
Correct food
storage
Appropriate and
clean
clothing
Avoidance of
cross-
contaminatio
n
Safe handling
and disposal
of garbage
Cleaning and
sanitizing
procedures
Personal hygiene

lOMoARcPSD|21836731
CORE COMPETENCIES
UNIT OF COMPETENCY : PROVIDE HOUSEKEEPING SERVICES TO GUEST
MODULE TITLE : PROVIDING HOUSEKEEPING SERVICES TO GUEST
MODULE DESCRIPTOR : This module of competency deals with the skills and
knowledge required to provide a range of general
housekeeping services to guests.
SUMAMRY OF LEARNING OUTCOMES:
LO 1. Identify and perform different housekeeping
services LO 2. Handle housekeeping requests
LO 3. Advice guests on room and housekeeping equipment

lOMoARcPSD|21836731
LO 1. IDENTIFY AND PERFORM DIFFERENT HOUSEKEEPING SERVICES

CRITERIA METHODS
1. Reviewed  Hotel Tools:  Modular (self-pace  Interview
guest arrival list codes and  tapes learning) (oral/questionna
and guest regulation • brochures/  Electronic ire)
history based s manuals Learning  Observation
on guest folio.  Interperso • Guest folio,  Industry  Demonstration
nal skills: guest list Immersion of Practical
Comm • caution  Demonstration Skills
unication signs  Film-viewing  Written
and Equipment:  Demonstration examination
listening  telephone  Discussion
Skills  Computer
 Upselling  shower (with
and hot and cold)
selling • refrigerato
techniques r
 Basic • electric fan
operationa  air
l skills on conditioning
facilities unit
and  shelves
equipment • alarm
 Personal clock
hygiene • television and
 Hotel video player
organizati Materials/
on supplies:
structure:  pen and
departmen paper
ts and its 
functions housekeeping/
“Rank FO forms
and File”  operating
 Preparing manuals
requisition • room
s for supplies and
maintenan amenities
ce
services
2. Greeted  Hotel Tools:  Modular (self-pace  Interview
guest and codes and  tapes learning) (oral/questionna
acknowledged regulation • brochures/  Electronic ire)
by use of name s manuals Learning  Observation
whenever  Interperso • Guest folio,  Industry  Demonstration
possible. nal skills: guest list Immersion of Practical
and Equipment:

lOMoARcPSD|21836731
 telephone
listening  Computer  Demonstration examination
Skills  shower (with  Discussion
 Upselling hot and cold)
and • refrigerato
selling r
techniques • electric fan
 Basic  air
operationa conditioning
l skills on unit
facilities  shelves
and • alarm
equipment clock
 Personal • television and
hygiene video player
 Hotel Materials/
organizati supplies:
on  pen and
structure: paper
departmen 
ts and its housekeeping/
functions FO forms
“Rank  operating
and File” manuals
 Preparing • room
requisition supplies and
s for amenities
maintenan
ce
services
3. Prepared  Hotel Tools:  Modular (self-pace  Interview
upselling and codes and  tapes learning) (oral/questionna
selling regulation • brochures/  Electronic ire)
techniques in s manuals Learning  Observation
accordance  Interperso • Guest folio,  Industry  Demonstration
with industry nal skills: guest list Immersion of Practical
policy and Comm • caution  Demonstration Skills
procedure unication signs  Film-viewing  Written
Skills  Computer
and hot and cold)
techniques r
operationa  air
facilities unit
and  shelves
equipment • alarm

lOMoARcPSD|21836731
 Personal clock
• television and
video player
Materials/
hygiene supplies:
 Hotel  pen and
organizati paper
on 
structure: housekeeping/
departmen FO forms
ts and its  operating
functions manuals
“Rank • room
and File” supplies and
 Preparing amenities
requisition
s for
maintenan
ce
services

lOMoARcPSD|21836731
4. Advised  Hotel Tools:  Modular (self-pace  Interview

guests codes and  tapes learning) (oral/questionna
courteously on regulation • brochures/  Electronic ire)
correct usage s manuals Learning  Observation
of equipment  Interperso • Guest folio,  Industry  Demonstration
nal skills: guest list Immersion of Practical
Skills  Computer
and hot and cold)
techniques r
operationa  air
facilities unit
and  shelves
equipment • alarm
 Personal clock
on supplies:
departmen paper
ts and its 
“Rank FO forms
s for supplies and
amenities
maintenan
ce
services

lOMoARcPSD|21836731
5. Reported  Hotel Tools:  Modular (self-pace  Interview

malfunctions codes and  tapes learning) (oral/questionna
promptly in regulation • brochures/  Electronic ire)
accordance s manuals Learning  Observation
with Standard  Interperso • Guest folio,  Industry  Demonstration
Operating nal skills: guest list Immersion of Practical
Procedures, Comm • caution  Demonstration Skills
and where unication signs  Film-viewing  Written
possible, and Equipment:  Demonstration examination
alternative listening  telephone  Discussion
arrangements Skills  Computer
are made to  Upselling  shower (with
meet guest and hot and cold)
needs. selling • refrigerato
techniques r
operationa  air
facilities unit
and  shelves
equipment • alarm
 Personal clock
on supplies:
departmen paper
ts and its 
“Rank FO forms
s for supplies and
maintenan amenities
ce
services

lOMoARcPSD|21836731
Skills  shower (with  Discussion

 Upselling hot and cold)
and • refrigerato
selling r
techniques • electric fan
 Basic  air
operationa conditioning
l skills on unit
facilities  shelves
and • alarm
equipment clock
 Personal • television and
hygiene video player
 Hotel Materials/
organizati supplies:
on  pen and
structure: paper
departmen 
ts and its housekeeping/
functions FO forms
“Rank  operating
and File” manuals
 Preparing • room
requisition supplies and
s for amenities
maintenan
ce
services

lOMoARcPSD|21836731
7.Done  Hotel Tools:  Modular (self-pace  Interview

coordination codes and  tapes learning) (oral/questionna
with other regulation • brochures/  Electronic ire)
department in s manuals Learning  Observation
accordance  Interperso • Guest folio,  Industry  Demonstration
with hotel’s nal skills: guest list Immersion of Practical
organizational Comm • caution  Demonstration Skills
structure and unication signs  Film-viewing  Written
its function. and Equipment:  Demonstration examination
Skills  Computer
and hot and cold)
techniques r
operationa  air
facilities unit
and  shelves
equipment • alarm
 Personal clock
video player
Materials/
supplies:
 Hotel  pen and

organizati paper
on 
structure: housekeeping/
departmen FO forms
ts and its  operating
functions manuals
“Rank • room
and File” supplies and
 Preparing amenities
requisition
s for
maintenan
ce
services

lOMoARcPSD|21836731
8.Noted and  Hotel Tools:  Modular (self-pace  Interview

coordinated codes and  tapes learning) (oral/questionna
guest requests regulation • brochures/  Electronic ire)
with other s manuals Learning  Observation
department  Interperso • Guest folio,  Industry  Demonstration
concerned nal skills: guest list Immersion of Practical
Skills  Computer
and hot and cold)
techniques r
operationa  air
facilities unit
and  shelves
equipment • alarm
 Personal clock
on supplies:
departmen paper
ts and its 
“Rank FO forms
s for supplies and
maintenan amenities
ce
services
LO 2. HANDLE HOUSEKEEPING REQUESTS

CRITERIA METHODS
1. Handled  Housekeepi Tools:  Modular (self-pace  Interview
requests in a ng and  brooms learning) (oral/questio
polite and Front • squeegees  Electronic nnaire)
friendly manner Office • dust pans Learning  Observation
in accordance forms • rugs for various  Industry  Demonstratio
with the  Codes and purposes Immersion n of Practical

lOMoARcPSD|21836731
establishment’s regulations • toilet bowl  Demonstration Skills

customer  Handle brush  Film-viewing  Written
service queries • toilet pump  Demonstration examination
standards and through • gloves  Discussion
security telephone, • mop
procedures. fax squeezer
machine, • step ladder
internet • buckets
and e-mail • sorting
 Interperson baskets
al skills: • brushes
Communic Equipment:
ation and  telephone
listening  Computer
skills  guest room
 Upselling (complete and
and selling operational
techniques laboratory)
• refrigerator
• electric fan
 air conditioning
unit
shelves
• alarm clock
• television and
video player
• vacuum
cleaners
• carpet sweeper
 baby’s crib
 roll-away
beds/cots
• caddy/
trolley
Materials/
supplies:
 pen and paper
housekeeping
/FO forms
 operating
manuals
• room
supplies and
amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit

lOMoARcPSD|21836731
2  Housekeepi Tools:  Modular (self-pace  Interview

Acknowledged ng and  brooms learning) (oral/questio
guest by use Front • squeegees  Electronic nnaire)
of name Office • dust pans Learning  Observation
whenever forms • rugs for various  Industry  Demonstratio
possible  Codes and purposes Immersion n of Practical
regulations • toilet bowl  Demonstration Skills
 Handle brush  Film-viewing  Written
queries • toilet pump  Demonstration examination
through • gloves  Discussion
telephone, • mop
fax squeezer
Communic Equipment:
• refrigerator
• electric fan
unit
shelves
• alarm clock
• television and
video player
• vacuum
cleaners
• carpet sweeper
 baby’s crib
 roll-away
beds/cots
• caddy/
trolley
Materials/
supplies:
 pen and paper
housekeeping
/FO forms
 operating
manuals
• room
supplies and
amenities
 brochures and

lOMoARcPSD|21836731
rates
 cleaning
chemicals
• first aid kit
3. Confirmed  Housekeepi Tools:  Modular (self-pace  Interview
and noted ng and  brooms learning) (oral/questio
details of Front • squeegees  Electronic nnaire)
requests made Office • dust pans Learning  Observation
in accordance forms • rugs for various  Industry  Demonstratio
with industry  Codes and purposes Immersion n of Practical
procedures regulations • toilet bowl  Demonstration Skills
telephone, • mop
fax squeezer
Communic Equipment:
• refrigerator
• electric fan
unit
shelves
• alarm clock
• television and
video player
• vacuum
cleaners
• carpet sweeper
 baby’s crib
 roll-away
beds/cots
• caddy/
trolley
Materials/
supplies:
 pen and paper
housekeeping
/FO forms
 operating

lOMoARcPSD|21836731
manuals
• room
supplies and
amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit
4. Made an  Housekeepi Tools:  Modular (self-pace  Interview
appropriate ng and  brooms learning) (oral/questio
apologies Front • squeegees  Electronic nnaire)
when requests Office • dust pans Learning  Observation
has arisen forms • rugs for various  Industry  Demonstratio
from  Codes and purposes Immersion n of Practical
breakdown in regulations • toilet bowl  Demonstration Skills
room service  Handle brush  Film-viewing  Written
telephone, • mop
fax squeezer
Communic Equipment:
• refrigerator
• electric fan
unit
shelves
• alarm clock
• television and
video player
• vacuum
cleaners
• carpet sweeper
 baby’s crib
 roll-away
beds/cots
• caddy/
trolley
Materials/
supplies:

lOMoARcPSD|21836731
 pen and paper

housekeeping
/FO forms
 operating
manuals
• room
supplies and
amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit
5. Agreed  Housekeepi Tools:  Modular (self-pace  Interview
timeliness for ng and  brooms learning) (oral/questio
meeting Front • squeegees  Electronic nnaire)
requests upon Office • dust pans Learning  Observation
with guests forms • rugs for various  Industry  Demonstratio
 Codes and purposes Immersion n of Practical
telephone, • mop
fax squeezer
Communic Equipment:
• refrigerator
• electric fan
unit
shelves
• alarm clock
• television and
video player
• vacuum
cleaners
• carpet sweeper
 baby’s crib
 roll-away
beds/cots

lOMoARcPSD|21836731
• caddy/
trolley
Materials/
supplies:
 pen and paper
housekeeping
/FO forms
 operating
manuals
• room
supplies and
amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit
6. Located and  Housekeepi Tools:  Modular (self-pace  Interview
delivered ng and  brooms learning) (oral/questio
requested Front • squeegees  Electronic nnaire)
items promptly Office • dust pans Learning  Observation
within agreed forms • rugs for various  Industry  Demonstratio
timeframes.  Codes and purposes Immersion n of Practical
telephone, • mop
fax squeezer
Communic Equipment:
• refrigerator
• electric fan
unit
shelves
• alarm clock
• television and
video player
• vacuum
cleaners

lOMoARcPSD|21836731
• carpet sweeper
 baby’s crib
 roll-away
beds/cots
• caddy/
trolley
Materials/
supplies:
 pen and paper
housekeeping
/FO forms
 operating
manuals
• room
supplies and
amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit
7. Collected  Housekeepi Tools:  Modular (self-pace  Interview
items for pick- ng and  brooms learning) (oral/questio
up within Front • squeegees  Electronic nnaire)
agreed Office • dust pans Learning  Observation
timeframes forms • rugs for  Industry  Demonstratio
 Codes and various Immersion n of Practical
regulations purposes  Demonstration Skills
 Handle • toilet bowl  Film-viewing  Written
queries brush  Demonstration examination
through • toilet pump  Discussion
telephone, • gloves
fax • mop
machine, squeezer
internet • step ladder
and e-mail • buckets
 Interperson • sorting
al skills: baskets
Communic • brushes
ation and Equipment:
listening  telephone
skills  Computer
 Upselling  guest room
and selling (complete and
techniques operational
laboratory)
• refrigerator
• electric fan
unit
shelves

lOMoARcPSD|21836731
• alarm clock
• television and
video player
• vacuum
cleaners
• carpet sweeper
 baby’s crib
 roll-away
beds/cots
• caddy/
trolley
Materials/
supplies:
 pen and paper
housekeeping
/FO forms
 operating
manuals
• room
supplies and
amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit

lOMoARcPSD|21836731
CORE COMPETENCIES
UNIT OF COMPETENCY : CLEAN AND PREPARE ROOMS FOR GUESTS
MODULE TITLE : CLEANING AND PREPARING ROOMS FOR GUESTS
MODULE DESCRIPTION : This module deals with the knowledge and skills
required from housekeeping attendants to clean and
prepare rooms for incoming guests in a commercial
accommodation establishment.
LO 1. Set-up equipment and
trolleys LO 2. Access rooms for
servicing LO 3. Make –up beds
LO 4. Clean and clear rooms
LO 5. Clean and store trolleys and equipment

lOMoARcPSD|21836731
LO 1. SET-UP EQUIPMENT AND TROLLEYS

CRITERIA METHODS
1. Selected  Types and Tools:  Modular (self-pace  Interview
and prepared uses of  brooms learning) (oral/question
cleaning cleaning • squeegee  Electronic naire)
supplies and equipment s Learning  Observation
equipment  Types • dust pans  Industry  Demonstratio
required for cleaning • rugs for Immersion n of Practical
servicing materials various  Demonstration Skills
rooms are and purposes  Film-viewing  Written
correctly for supplies • toilet bowl  Demonstration examination
use and their brush  Discussion
uses • toilet
 Classificati pump
on of • gloves
cleaning • mop
tools, squeezer
equipment • step
and ladder
materials • buckets
according • sorting
to their uses baskets
and care • brushes
 Setting-up • dish
of trolley/ sponge
caddy with • spray
cleaning bottles
materials • cob web
according removers
to needs • apron
and • water hose
establishme Equipment:
nt  telephone
standards.  Computer
 Safety  guest room
measures in (complete and
handling operational
different laboratory)
cleaning • refrigerato
equipment r
and • electric fan
chemicals  air
 Safe conditioning
keeping unit
practices  shelves
 Safety • alarm
hazards clock
and • television and
precautions video player

lOMoARcPSD|21836731
• vacuum
cleaners
• carpet sweeper
 baby’s crib
 roll-away
beds/cots
• caddy/
trolley
• sofa
 tables
 cabinets
• floor
polishers
Materials/
supplies:
 pen and
paper
 housekeepin
g /FO forms
 operating
manuals
• room
supplies and
amenities
 brochures
and rates
 cleaning
chemicals
• first aid kit
 water
• detergent
s
 drop sheets/
rubber mats
 sanitizing
agents
• small
towels
• garbage
bags
 air freshener
• disinfecta
nts
 lint free
clothes
 solvents
• scouring
pads

lOMoARcPSD|21836731
2. Identified  Types and Tools:  Modular (self-pace  Interview

and selected uses of  brooms learning) (oral/question
or ordered cleaning • squeegee  Electronic naire)
supplies for equipment s Learning  Observation
trolleys  Types • dust pans  Industry  Demonstratio
accurately in cleaning • rugs for Immersion n of Practical
sufficient materials various  Demonstration Skills
numbers in and purposes  Film-viewing  Written
accordance supplies • toilet bowl  Demonstration examination
with and their brush  Discussion
establishment uses • toilet
procedures.  Classificati pump
on of • gloves
cleaning • mop
tools, squeezer
equipment • step
and ladder
• sorting
baskets
• brushes
according • dish
to their uses sponge
and care • spray
 Setting-up bottles
of trolley/ • cob web
caddy with removers
cleaning • apron
materials • water hose
according Equipment:
to needs  telephone
and  Computer
establishme  guest room
nt (complete and
standards. operational
 Safety laboratory)
measures in • refrigerato
handling r
different • electric fan
cleaning  air
equipment conditioning
and unit
chemicals  shelves
 Safe • alarm
keeping clock
practices • television and
 Safety video player
hazards • vacuum
and cleaners
precautions • carpet sweeper
 baby’s crib

lOMoARcPSD|21836731
 roll-away
beds/cots
• caddy/
trolley
• sofa
 tables
 cabinets
• floor
polishers
Materials/
supplies:
 pen and
paper
 housekeepin
g /FO forms
 operating
manuals
• room
supplies and
amenities
 brochures
and rates
 cleaning
chemicals
• first aid kit
 water
• detergent
s
 drop sheets/
rubber mats
 sanitizing
agents
• small
towels
• garbage
bags
 air freshener
• disinfecta
nts
 lint free
clothes
 solvents
• scouring
pads
3. Loaded  Types and Tools:  Modular (self-pace  Interview
trolleys safely uses of  brooms learning) (oral/question
with adequate cleaning • squeegee  Electronic naire)
supplies in equipment s Learning  Observation
accordance  Types • dust pans  Industry  Demonstratio
with cleaning • rugs for Immersion n of Practical
establishment materials various  Demonstration Skills

lOMoARcPSD|21836731
procedures. and purposes  Film-viewing  Written

supplies • toilet bowl  Demonstration examination
and their brush  Discussion
uses • toilet
 Classificati pump
on of • gloves
cleaning • mop
tools, squeezer
equipment • step
and ladder
according • sorting
to their uses baskets
and care • brushes
 Setting-up • dish
of trolley/ sponge
caddy with • spray
cleaning bottles
materials • cob web
according removers
to needs • apron
and • water hose
establishme Equipment:
nt  telephone
standards.  Computer
 Safety  guest room
measures in (complete and
handling operational
different laboratory)
cleaning • refrigerato
equipment r
and • electric fan
chemicals  air
conditioning
unit
 shelves
• alarm
clock
• television and
video player

lOMoARcPSD|21836731
 Safe • vacuum
keeping cleaners
practices • carpet sweeper
 Safety  baby’s crib
hazards  roll-away
and beds/cots
precautions • caddy/
trolley
• sofa
 tables
 cabinets
• floor
polishers
Materials/
supplies:
 pen and
paper
 housekeepin
g /FO forms
 operating
manuals
• room
supplies and
amenities
 brochures
and rates
 cleaning
chemicals
• first aid kit
 water
• detergent
s
 drop sheets/
rubber mats
 sanitizing
agents
• small
towels
• garbage
bags
 air freshener
• disinfecta
nts
 lint free
clothes
 solvents
• scouring
pads

lOMoARcPSD|21836731
LO 2. ACCESS ROOMS FOR SERVICING

CRITERIA METHODS
1. Identified  Codes and Tools:  Modular (self-pace  Interview
rooms regulation  learning) (oral/questio
requiring  Basic Housekeeping  Electronic nnaire)
service phraseologi reports and Learning  Observation
correctly based es in endorsements  Industry  Demonstratio
on information housekeepi Equipment: Immersion n of Practical
supplied to ng  telephone  Demonstration Skills
housekeeping  Housekeepi  Computer  Film-viewing  Written
staff. ng reports, Materials/  Demonstration examination
checklists supplies:  Discussion
and forms  pen and
paper
 housekeepin
g /FO forms
 operating
manuals
• room
supplies and
amenities
2. Accessed  Codes and Tools:  Modular (self-pace  Interview
rooms in regulation  learning) (oral/questio
accordance  Basic Housekeeping  Electronic nnaire)
with the phraseologi reports and Learning  Observation
establishment’s es in endorsements  Industry  Demonstratio
customer housekeepi Equipment: Immersion n of Practical
service and ng  telephone  Demonstration Skills
security  Housekeepi  Computer  Film-viewing  Written
procedures. ng reports, Materials/  Demonstration examination
checklists supplies:  Discussion
and forms  pen and
paper
 housekeepin
g /FO forms
 operating
manuals
• room
supplies and
amenities

lOMoARcPSD|21836731
LO 3. MAKE UP BEDS

CRITERIA METHODS
1. Stripped  Types and Tools:  Modular (self-pace  Interview
beds and sizes of  lamp shade learning) (oral/question
matrices, linens, • pillows  Electronic naire)
pillows and pillows • pillow Learning  Observation
checked linens and bed cases  Industry  Demonstratio
for stains and sheets • bed Immersion n of Practical
damage and  Procedures sheets  Demonstration Skills
checked rooms in making •trash can/  Film-viewing  Written
whether guests up beds garbage bin  Demonstration examination
left any and cots • blankets  Discussion
valuables.  Color • mirror
harmony • bed cover
Equipment:
 bed
 dresser
• table
•chair
Materials/
supplies:
 tissue
 trash
bin/garbage
bin
 linens
2. Segregated  Types and Tools:  Modular (self-pace  Interview
items with sizes of  lamp shade learning) (oral/question
stains linens, • pillows  Electronic naire)
immediately pillows • pillow Learning  Observation
and forwarded and bed cases  Industry  Demonstratio
to the laundry sheets • bed Immersion n of Practical
department  Procedures sheets  Demonstration Skills
in making •trash can/  Film-viewing  Written
up beds garbage bin  Demonstration examination
and cots • blankets  Discussion
 Color • mirror
Equipment:
 bed
 dresser
• table
•chair
Materials/
supplies:
 tissue
 trash
bin/garbage
bin
 linens

lOMoARcPSD|21836731
3. Replaced  Types and Tools:  Modular (self-pace  Interview

bed linens in sizes of  lamp shade learning) (oral/question
accordance linens, • pillows  Electronic naire)
with pillows • pillow Learning  Observation
establishment and bed cases  Industry  Demonstratio
standards and sheets • bed Immersion n of Practical
procedures.  Procedures sheets  Demonstration Skills
in making •trash can/  Film-viewing  Written
up beds garbage bin  Demonstration examination
and cots • blankets  Discussion
 Color • mirror
Equipment:
 bed
 dresser
• table
•chair
Materials/
supplies:
 tissue
 trash
bin/garbage
bin
 linens
LO 4. CLEAN AND CLEAR ROOMS

CRITERIA METHODS
1. Cleaned  Materials, Tools:  Modular (self-pace  Interview
rooms in tools,  brooms learning) (oral/questio
correct order chemical • squeegees  Electronic nnaire)
and with agents and • dust pans Learning  Observation
minimum equipment • rugs for various  Industry  Demonstratio
disruption to needed in purposes Immersion n of Practical
guests cleaning • toilet bowl  Demonstration Skills
guest room brush  Film-viewing  Written
 Procedures • toilet pump  Demonstration examination
on cleaning • gloves  Discussion
guest room • mop
 occupied/v squeezer
acant • step ladder
 ceilings • buckets
and • sorting
floorings baskets
 lanai area • brushes
 furniture • dish sponge
and • spray bottles
fixtures • cob web

lOMoARcPSD|21836731
 bed removers
 Procedures • apron
in cleaning • water hose
furniture • damp cloth
and Equipment:
 telephone
 Computer
 guest room

lOMoARcPSD|21836731
fixtures (complete and

 Procedures operational
in cleaning laboratory)
bathroom • refrigerator
and toilet • electric fan
 Identifying  air conditioning
pests and unit
applying  shelves
proper • alarm clock
control • television and
 Procedures video player
in mixing • vacuum
sanitizing cleaners
agents • carpet sweeper
 Sanitizing  baby’s crib
rooms and  roll-away
bathrooms beds/cots
 Replenishi • caddy/
ng room trolley
and • sofa
bathroom  tables
supplies  cabinets
and • floor
amenities polishers
 Safety Materials/
measures supplies:
in cleaning  pen and paper
 Home  housekeeping
manageme /FO forms
nt practices  operating
 Cleaning manuals
motion in • room
guest room supplies and
amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit
 water
• detergents
 drop sheets/
rubber mats
 sanitizing
agents
• small towels
• garbage
bags
• air freshener
disinfectants
 lint free clothes
 solvents

lOMoARcPSD|21836731
• scouring
pads
• insecticide/
pesticide
2. Cleaned and  Materials, Tools:  Modular (self-pace  Interview

checked all tools,  brooms learning) (oral/questio
furniture, chemical • squeegees  Electronic nnaire)
fixtures and agents and • dust pans Learning  Observation
fittings in equipment • rugs for various  Industry  Demonstratio
accordance needed in purposes Immersion n of Practical
with cleaning • toilet bowl  Demonstration Skills
establishment guest room brush  Film-viewing  Written
procedures and  Procedures • toilet pump  Demonstration examination
hygiene/ safety on cleaning • gloves  Discussion
guidelines guest room • mop
and • sorting
floorings baskets
 bed removers
and Equipment:
fixtures  telephone
 Procedures  Computer
in cleaning  guest room
bathroom (complete and
and toilet operational
 Identifying laboratory)
pests and • refrigerator
applying • electric fan
proper  air conditioning
control unit
 Procedures  shelves
in mixing • alarm clock
sanitizing • television and
agents video player
 Sanitizing • vacuum
rooms and cleaners
bathrooms • carpet sweeper
 Replenishi  baby’s crib
ng room  roll-away
and beds/cots
bathroom • caddy/
supplies

lOMoARcPSD|21836731
and trolley
amenities • sofa
 Safety  tables
 cabinets
• floor
polishers
Materials/
supplies:
 pen and paper
 housekeeping
measures /FO forms

in cleaning  operating
 Home manuals
manageme • room
nt practices supplies and
 Cleaning amenities
motion in  brochures and
guest room rates
 cleaning
chemicals
• first aid kit
 water
• detergents
 drop sheets/
rubber mats
 sanitizing
agents
• small towels
• garbage
bags
 air freshener
• disinfectants
 solvents
• scouring
pads
• insecticide/
pesticide
3. Reset all  Materials, Tools:  Modular (self-pace  Interview
items in tools,  brooms learning) (oral/questio
accordance chemical • squeegees  Electronic nnaire)
with agents and • dust pans Learning  Observation
establishment equipment • rugs for various  Industry  Demonstratio
standards needed in purposes Immersion n of Practical
cleaning • toilet bowl  Demonstration Skills
guest room brush  Film-viewing  Written
guest room • mop
acant

lOMoARcPSD|21836731
 ceilings • step ladder

and • buckets
floorings • sorting
 lanai area baskets
 furniture • brushes
and • dish sponge
fixtures • spray bottles
 bed • cob web
 Procedures removers
in cleaning • apron
furniture • water hose
and • damp cloth
fixtures Equipment:
 telephone
 Computer
 guest room
(complete and

lOMoARcPSD|21836731
 Procedures operational
pests and unit
sanitizing cleaners
bathrooms beds/cots
ng room trolley
and • sofa
bathroom  tables
and • floor
amenities polishers
measures supplies:
manageme /FO forms
motion in • room
amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit
 water
• detergents
 drop sheets/
rubber mats
 sanitizing
agents
• small towels
• garbage
bags
 air freshener
• disinfectants
 solvents
• scouring

lOMoARcPSD|21836731
pads
• insecticide/
pesticide
4. Checked,  Materials, Tools:  Modular (self-pace  Interview

lOMoARcPSD|21836731
replenished or tools,  brooms learning) (oral/questio

replace room chemical • squeegees  Electronic nnaire)
supplies are d agents and • dust pans Learning  Observation
in accordance equipment • rugs for various  Industry  Demonstratio
with needed in purposes Immersion n of Practical
establishment cleaning • toilet bowl  Demonstration Skills
standards guest room brush  Film-viewing  Written
guest room • mop
and • sorting
floorings baskets
 bed removers
and Equipment:
control unit
agents video player
rooms and cleaners
and beds/cots
bathroom • caddy/
supplies trolley
and • sofa
amenities  tables
 Safety  cabinets
measures • floor
polishers

lOMoARcPSD|21836731
Materials/
supplies:
 pen and paper
 housekeeping
/FO forms
in cleaning  operating
 Home manuals
manageme • room
guest room rates
 cleaning
chemicals
• first aid kit
 water
• detergents
 drop sheets/
rubber mats
 sanitizing
agents
• small towels
• garbage
bags
 air freshener
• disinfectants
 solvents
• scouring
pads
• insecticide/
pesticide
5. Identified  Materials, Tools:  Modular (self-pace  Interview
pests promptly tools,  brooms learning) (oral/questio
and took an chemical • squeegees  Electronic nnaire)
appropriate agents and • dust pans Learning  Observation
action in equipment • rugs for various  Industry  Demonstratio
accordance needed in purposes Immersion n of Practical
with safety and cleaning • toilet bowl  Demonstration Skills
establishment guest room brush  Film-viewing  Written
standards  Procedures • toilet pump  Demonstration examination
guest room • mop
and • sorting
floorings baskets
and

lOMoARcPSD|21836731

 bed • cob web
and • damp cloth
fixtures Equipment:
 Procedures  telephone
 Computer
 guest room
(complete and
operational

lOMoARcPSD|21836731
pests and unit
sanitizing cleaners
bathrooms beds/cots
ng room trolley
and • sofa
bathroom  tables
and • floor
amenities polishers
measures supplies:
manageme /FO forms
motion in • room
 amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit
 water
• detergents
 drop sheets/
rubber mats
 sanitizing
agents
• small towels
• garbage
bags
 air freshener
solvents
• scouring
pads
• insecticide/

lOMoARcPSD|21836731
pesticide
6. Checked  Materials, Tools:  Modular (self-pace  Interview
rooms for any tools,  brooms learning) (oral/questio
defects, and chemical • squeegees  Electronic nnaire)

these are agents and • dust pans Learning  Observation
accurately equipment • rugs for various  Industry  Demonstratio
reported in needed in purposes Immersion n of Practical
accordance cleaning • toilet bowl  Demonstration Skills
with guest room brush  Film-viewing  Written
establishment  Procedures • toilet pump  Demonstration examination
procedures. on cleaning • gloves  Discussion
guest room • mop
and • sorting
floorings baskets
 bed removers
and Equipment:
control unit
agents video player
rooms and cleaners
and beds/cots
bathroom • caddy/
supplies trolley
and • sofa

lOMoARcPSD|21836731
measures • floor
in cleaning polishers
Materials/
supplies:
 pen and paper
 housekeeping
/FO forms
 operating
 Home manuals
manageme • room
guest room rates
  cleaning
chemicals
• first aid kit
 water
• detergents
 drop sheets/
rubber mats
 sanitizing
agents
• small towels
• garbage
bags
 air freshener
• disinfectants
 solvents
• scouring
pads
• insecticide/
pesticide
7. Recorded  Materials, Tools:  Modular (self-pace  Interview
damaged items tools,  brooms learning) (oral/questio
in accordance chemical • squeegees  Electronic nnaire)
with agents and • dust pans Learning  Observation
establishment equipment • rugs for  Industry  Demonstratio
procedures needed in various Immersion n of Practical
cleaning purposes  Demonstration Skills
guest room • toilet bowl  Film-viewing  Written
 Procedures brush  Demonstration examination
on cleaning • toilet pump  Discussion
guest room • gloves
 occupied/v • mop
acant squeezer
 ceilings • step ladder
and • buckets
floorings • sorting

lOMoARcPSD|21836731
 lanai area baskets

 furniture • brushes
and • dish sponge
 bed • cob web
and • damp cloth
fixtures Equipment:
 Procedures  telephone
in cleaning  Computer
 guest room
(complete and
operational
laboratory)
pests and unit
sanitizing cleaners
bathrooms beds/cots
ng room trolley
and • sofa
bathroom  tables
and • floor
amenities polishers
measures supplies:
manageme /FO forms
motion in • room
 amenities
 brochures and
rates
 cleaning
chemicals

lOMoARcPSD|21836731
• first aid kit

 water
• detergents
 drop sheets/
rubber mats
 sanitizing
agents
• small towels
• garbage

lOMoARcPSD|21836731
person, item or agents and • dust pans Learning  Observation

occurrence equipment • rugs for various  Industry  Demonstratio
promptly in needed in purposes Immersion n of Practical
with guest room brush  Film-viewing  Written
establishment  Procedures • toilet pump  Demonstration examination
procedures. on cleaning • gloves  Discussion
guest room • mop
and • sorting
floorings baskets
 bed removers
and Equipment:
control unit
agents video player
rooms and cleaners
and beds/cots
bathroom • caddy/
supplies trolley
and • sofa
measures • floor
in cleaning polishers
 Home Materials/
supplies:

lOMoARcPSD|21836731
 pen and paper

 housekeeping
/FO forms
 operating
manuals
manageme • room
guest room rates
  cleaning
chemicals
• first aid kit
 water
• detergents
 drop sheets/
rubber mats
 sanitizing
agents
• small towels
• garbage
bags
 air freshener
• disinfectants
 solvents
• scouring
pads
• insecticide/
pesticide
9.Collected  Materials, Tools:  Modular (self-pace  Interview
and stored tools,  brooms learning) (oral/questio
guest’s chemical • squeegees  Electronic nnaire)
belongings left agents and • dust pans Learning  Observation
in vacated equipment • rugs for various  Industry  Demonstratio
rooms in needed in purposes Immersion n of Practical
with lost and guest room brush  Film-viewing  Written
found  Procedures • toilet pump  Demonstration examination
establishment on cleaning • gloves  Discussion
procedures guest room • mop
and • sorting
floorings baskets

lOMoARcPSD|21836731
 bed removers
and Equipment:
operational
laboratory)
• refrigerator

lOMoARcPSD|21836731

pests and unit
sanitizing cleaners
bathrooms beds/cots
ng room trolley
and • sofa
bathroom  tables
and • floor
amenities polishers
measures supplies:
manageme /FO forms
motion in • room
 amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit
 water
• detergents
 drop sheets/
rubber mats
 sanitizing
agents
• small towels
• garbage
bags
 air freshener
• disinfectants
 solvents
• scouring
pads
• insecticide/

lOMoARcPSD|21836731
pesticide

lOMoARcPSD|21836731
LO 5. CLEAN AND STORE TROLLEYS AND EQUIPMENT

CRITERIA METHODS
1. Cleaned  Types of Tools:  Modular (self-pace  Interview
trolleys and cleaning  brooms learning) (oral/questio
equipment after materials • squeegees  Electronic nnaire)
use in and • dust pans Learning  Observation
accordance with equipment • rugs for various  Industry  Demonstratio
establishment  Cleaning purposes Immersion n of Practical
procedures and keeping • toilet bowl  Demonstration Skills
cleaning brush  Film-viewing  Written
materials • toilet pump  Demonstration examination
and • gloves  Discussion
equipment • mop
according to squeezer
manufacture • step ladder
r’s operating • buckets
procedures • sorting
and baskets
establishme • brushes
nt standards. • dish sponge
 Safe • spray
keeping bottles
practices in • cob web
accordance removers
with • apron
establishme • water hose
nt standards. • damp cloth
Equipment:
 telephone
 Computer
 guest room
(complete and
operational
laboratory)
• refrigerator
• electric fan
unit
shelves
• alarm clock
• television and
video player
• vacuum
cleaners
• carpet sweeper
 baby’s crib
 roll-away
beds/cots
• caddy/

lOMoARcPSD|21836731
trolley
• sofa
 tables
cabinets
• floor
polishers
Materials/
supplies:
 pen and paper
housekeeping
/FO forms
 operating
manuals
• room
supplies and
amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit
 water
• detergents
 drop sheets/
rubber mats
 sanitizing
agents
• small towels
• garbage
bags
 air freshener
• disinfectants
 solvents
• scouring
pads
• insecticide/
pesticide

lOMoARcPSD|21836731
2. Stored all  Types of Tools:  Modular (self-pace  Interview

items correctly cleaning  brooms learning) (oral/questio
in accordance materials • squeegees  Electronic nnaire)
with and • dust pans Learning  Observation
establishment equipment • rugs for  Industry  Demonstratio
procedures  Cleaning various Immersion n of Practical
and keeping purposes  Demonstration Skills
cleaning • toilet bowl  Film-viewing  Written
materials brush  Demonstration examination
and • toilet pump  Discussion
equipment • gloves
according to • mop
manufacture squeezer
r’s operating • step ladder
procedures • buckets
and • sorting
establishme baskets
nt standards. • brushes
 Safe • dish sponge
keeping • spray
practices in bottles
• cob web
removers
• apron
• water hose

lOMoARcPSD|21836731
accordance • damp cloth

with Equipment:
establishme  telephone
nt standards.  Computer
 guest room
(complete and
operational
laboratory)
• refrigerator
• electric fan
unit
shelves
• alarm clock
• television and
video player
• vacuum
cleaners
• carpet sweeper
 baby’s crib
 roll-away
beds/cots
• caddy/
trolley
• sofa
 tables
cabinets
• floor
polishers
Materials/
supplies:
 pen and paper
housekeeping
/FO forms
 operating
manuals
• room
supplies and
amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit
 water
• detergents
 drop sheets/
rubber mats
 sanitizing
agents
• small towels
• garbage

lOMoARcPSD|21836731
bags
 air freshener
• disinfectants

 solvents
• scouring
pads
• insecticide/
pesticide
3. Checked and  Types of Tools:  Modular (self-pace  Interview
replenished or cleaning  brooms learning) (oral/questio
re-ordered materials • squeegees  Electronic nnaire)
supplies and and • dust pans Learning  Observation
items in equipment • rugs for various  Industry  Demonstratio
accordance with  Cleaning purposes Immersion n of Practical
establishment and keeping • toilet bowl  Demonstration Skills
procedures. cleaning brush  Film-viewing  Written
materials • toilet pump  Demonstration examination
and • gloves  Discussion
equipment • mop
according to squeezer
manufacture • step ladder
r’s operating • buckets
procedures • sorting
and baskets
establishme • brushes
nt standards. • dish sponge
 Safe • spray
keeping bottles
practices in • cob web
accordance removers
with • apron
establishme • water hose
nt standards. • damp cloth
Equipment:
 telephone
 Computer
 guest room
(complete and
operational
laboratory)
• refrigerator
• electric fan
unit
shelves
• alarm clock
• television and
video player
• vacuum
cleaners

lOMoARcPSD|21836731
• carpet sweeper
 baby’s crib
 roll-away
beds/cots
• caddy/
trolley
• sofa
 tables
 cabinets
• floor
polishers
Materials/
supplies:
 pen and paper
housekeeping
/FO forms
 operating
manuals
• room
supplies and
amenities
 brochures and
rates
 cleaning
chemicals
• first aid kit
 water
• detergents
 drop sheets/
rubber mats
 sanitizing
agents
• small towels
• garbage
bags
 air freshener
• disinfectants
 solvents
• scouring
pads
• insecticide/
pesticide

lOMoARcPSD|21836731
CORE COMPETENCIES
UNIT OF COMPETENCY : PROVIDE VALET SERVICE
MODULE TITLE : PROVIDING VALET SERVICE
knowledge required for valet/butler services in a
commercial accommodation establishment. This role
would generally be undertaken by staff members with
sound organizational
and interpersonal skills within limit of responsibilities.
NOMINAL DURATION : 65 hrs,
LO 1. Provide Valet services to
guests LO 2. Display professional
standards LO 3. Care for guest
property.

lOMoARcPSD|21836731
LO 1. PROVIDE VALET SERVICES TO GUESTS

CRITERIA METHODS
1. Identified  Basic roles Tools:  Modular (self-  Observation
services of valet  caddy/ trolley paced)  Interview
required or service • laundry  Electronic learning  Written
preferred by within basket  Demonstration examination
guests in Philippine • labeler  Discussion  Demonstratio
accordance hospitality Equipment:  Industry tour n of practical
with industry.  luggage  Industry Immersion skills
establishment  Building carrier  Film viewing  Third party
procedures. guest  sorting report
rapport shelves
through oral Materials:
and written  pen and
communicat paper
ion  tags
 Procedures 
in housekeeping
performing forms
valet
services:
 Picking- up
laundry
 Checking
laundry for
possible
damages
 Sorting,
endorsing
and delivery
of laundry
 Procedures
in keeping
laundry area
clean in
accordance
with
establishme
nt standards.
2. Established  Basic roles Tools:  Modular (self-  Observation

rapport and of valet  caddy/ trolley paced)  Interview
goodwill with service • laundry  Electronic learning  Written
guests through within basket  Demonstration examination
oral/ written Philippine • labeler  Discussion  Demonstratio
communication hospitality Equipment:  Industry tour n of practical
. industry.  luggage  Industry Immersion skills
 Building carrier  Film viewing  Third party
guest  sorting

lOMoARcPSD|21836731
rapport shelves report

through oral Materials:
and written  pen and
communicat paper
ion  tags
 Procedures 
in housekeeping
performing forms
valet
services:
 Picking- up
laundry
 Checking
laundry for
possible
damages
 Sorting,
endorsing
and delivery
of laundry
 Procedures
in keeping
laundry area
clean in
accordance
with
establishme
nt standards.
LO 2. DISPLAY PROFESSIONAL STANDARDS

CRITERIA METHODS
1. Established  Basic  Records/  Modular  Observation
rapport and contact lists profiles of (self- paced)  Interview
enhanced and details, guests  Electronic learning  Written
feelings of and basic  Demonstration examination
goodwill customer  Discussion  Demonstratio
between the preference  Industry tour n of practical
guest and the profiles.  Industry skills
establishment  Communic Immersion  Third party
through good ation  Film viewing report
oral and written phrases of
communication. valet
service
provider
with guest
in
accordance

lOMoARcPSD|21836731
with
establishme
nt
standards
 Personality
developme
nt:
Grooming
and
personal
hygiene
2. Accessed  Basic  Records/  Modular  Observation

and utilized contact lists profiles of (self- paced)  Interview
information and details, guests  Electronic learning  Written
about individual and basic  Demonstration examination
guest d to customer  Discussion  Demonstratio
provide preference  Industry tour n of practical
personalized profiles.  Industry skills
and quality  Communic Immersion  Third party
service. ation  Film viewing report
phrases of
valet
service
provider
with guest
in
accordance
with
establishme
nt
standards
 Personality
developme
nt:
Grooming
and
personal
hygiene

lOMoARcPSD|21836731
3.Followed  Basic  Records/  Modular  Observation

valet grooming contact lists profiles of (self- paced)  Interview
and and details, guests  Electronic learning  Written
communication and basic  Demonstration examination
standards in customer  Discussion  Demonstratio
accordance preference  Industry tour n of practical
with profiles.  Industry skills
establishment  Communic Immersion  Third party
standards. ation  Film viewing report
phrases of
valet
service
provider
with guest
in
accordance
with
establishme
nt
standards
 Personality
developme
nt:
Grooming
and
personal
hygiene
LO 3. CARE FOR GUEST PROPERTY

CRITERIA METHODS

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1. Unpacked,  Procedure in Tools:  Modular (self-  Observation

stored and unpacking, • shoe brush paced)  Interview
packed storing and • cleaning  Electronic learning  Written
luggage neatly packing of rags  Demonstration examination
in accordance guest luggage Materials:  Discussion  Demonstratio
with guest in accordance  luggage  Industry tour n of practical
instructions. with guest carrier  Industry skills
instructions.  flat iron Immersion  Third party
 Procedure in steam
  Film viewing report
pressing and presser
presenting • ironing
guest’s board
clothes ready • cabinet
for use. Materials/
 Identify supplies:
cleaning • cleaning
materials and agents
supplies • needles and
appropriate threads
for shoes • pen
based on and
material of paper
shoes. • guest
 Cleaning and folio
preparing
guest’s shoes
in accordance
with
establishment
standards
 Basic darning
and mending
for clothing
and linen and
repair of
other
accessories.
 Protocols for
ensuring
optimum
privacy and
confidentialit
y for all
guests.

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2. Prepared  Procedure in Tools:  Modular (self-  Observation

and presented, unpacking, • shoe brush paced)  Interview
readied guest storing and • cleaning  Electronic learning  Written
clothes packing of rags  Demonstration examination
appropriately guest luggage Materials:  Discussion  Demonstratio
for guest use. in accordance  luggage  Industry tour n of practical
with guest carrier  Industry skills
guest’s board
for use. Materials/
appropriate threads
for shoes • pen
based on and
material of paper
shoes. • guest
preparing
guest’s shoes
in accordance
with
establishment
standards
 Basic darning
and mending
for clothing
and linen and
repair of
other
accessories.
 Protocols for
ensuring
optimum
privacy and
confidentialit
y for all
guests.

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3. Cleaned  Procedure in Tools:  Modular (self-  Observation

shoes correctly unpacking, • shoe brush paced)  Interview
storing and • cleaning  Electronic learning  Written
packing of rags  Demonstration examination
guest luggage Materials:  Discussion  Demonstratio
in accordance  luggage  Industry tour n of practical
with guest carrier  Industry skills
guest’s board
for use. Materials/
appropriate threads
for shoes • pen
based on and
material of paper
shoes. • guest
preparing
guest’s shoes
in accordance
with
establishment
standards
 Basic darning
and mending
for clothing
and linen and
repair of
other
accessories.
 Protocols for
ensuring
optimum
privacy and
confidentialit
y for all
guests.

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4. Made or  Procedure in Tools:  Modular (self-  Observation

organized unpacking, • shoe brush paced)  Interview
repairs in storing and • cleaning  Electronic learning  Written
accordance packing of rags  Demonstration examination
with guest luggage Materials:  Discussion  Demonstratio
establishment in accordance  luggage  Industry tour n of practical
procedures. with guest carrier  Industry skills
 Procedure in  steam  Film viewing report
guest’s board
for use. Materials/
appropriate threads
for shoes • pen
based on and
material of paper
shoes. • guest
preparing
guest’s shoes
in accordance
with
establishment
standards
 Basic darning
and mending
for clothing
and linen and
repair of
other
accessories.
 Protocols for
ensuring
optimum
privacy and
confidentialit
y for all
guests.
5. Maintained  Procedure in Tools:  Modular (self-  Observation
confidentiality unpacking, • shoe brush paced)  Interview
regarding storing and • cleaning  Electronic learning  Written
guest property packing of rags  Demonstration examination
and activities in guest luggage Materials:  Discussion  Demonstratio
 luggage

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accordance in accordance carrier  Industry tour n of practical

with legal and with guest  flat iron  Industry skills
ethical instructions.  steam Immersion  Third party
standards.  Procedure in presser  Film viewing report
pressing and • ironing
presenting board
guest’s • cabinet
clothes ready Materials/
for use. supplies:
 Identify • cleaning
cleaning agents
materials and • needles and
supplies threads
appropriate • pen
for shoes and
based on paper
material of • guest
shoes. folio
 Cleaning and
preparing
guest’s shoes
in accordance
with
establishment
standards
 Basic darning
and mending
for clothing
and linen and
repair of
other
accessories.
 Protocols for
ensuring
optimum
privacy and
confidentialit
y for all
guests.

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CORE COMPETENCIES
UNIT OF COMPETENCY : LAUNDRY LINEN AND GUEST CLOTHES
MODULE TITLE : LAUNDERING LINEN AND GUEST CLOTHES
knowledge required to work in an “on-premise” laundry
section in a commercial accommodation establishment
applied to guest laundry, and in-house linen and
uniforms.
LO 1. Identify types of fabric and laundry equipment
LO 2. Observe safety practices in handling laundry equipment and
chemicals LO 3. Follow correct procedure in laundering process for guest’s
laundry items LO 4. Package and store laundry items

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LO 1. IDENTIFY TYPES OF FABRIC AND LAUNDRY EQUIPMENT

CRITERIA METHODS
1. Items are  Types of Tools:  Modular (self-  Observation
correctly fibers and • fiber/ fabric paced)  Interview
sorted fabrics samples  Electronic  Written
according to  Laundry • different linens learning examination
the cleaning terms and and laundry  Demonstration  Demonstrati
process standard items  Discussion on of
required and laundering •labeler  Industry tour practical
the urgency of methods •hangers  Industry skills
the item  Types and •laundry baskets Immersion  Third party
usage of •wash basin  Film viewing report
washing •bucket
equipment: •water hose
washing Equipment:
machine and  washing
dryers machine
 Types and  drying
usage of machine
laundry  dry-cleaning
chemicals machine
and cleaning  flat iron
agents  steam
 Classificatio pressers
ns and  ironing board
usage of  sorting
stain shelves
removing Materials/
agents supplies:
 Types of • Operating
fabric manuals
softener and
 Reading brochures
textile label • pen and paper
codes • bleaching agent
 Procedures • stain removing
in sorting agent
laundry • fabric softeners
items • sanitizing agent
• All purpose
cleaning agent
• cleaning
solution
• detergents
(liquid, powder)
• report forms

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2. Laundry  Types of Tools:  Modular (self-  Observation

methods are fibers and • fiber/ fabric paced)  Interview
correctly fabrics samples  Electronic  Written
selected in  Laundry •different linens learning examination
accordance terms and and laundry  Demonstration  Demonstrati
with textile standard items  Discussion on of
labeling codes laundering • labeler  Industry tour practical
and based on: methods • hangers  Industry skills
a. type of fabric  Types and • laundry Immersion  Third party
and fiber usage of baskets  Film viewing report
b. dye fastness washing • wash basin
c. amount of equipment: • bucket
soilage washing • water hose
d. washing machine and Equipment:
instructions dryers  washing
 Types and machine
usage of  drying
laundry machine
chemicals  dry-cleaning
and cleaning machine
agents  flat iron
 Classificatio  steam
ns and pressers
usage of  ironing board
stain  sorting
removing shelves
agents Materials/
 Types of supplies:
fabric • Operating
softener manuals
 Reading and
textile label brochures
codes • pen and paper
 Procedures • bleaching agent
in sorting • stain removing
laundry agent
items • fabric softeners
• sanitizing agent
• All purpose
cleaning agent
• cleaning
solution
• detergents
(liquid, powder)
• report forms

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3. Laundry  Types of Tools:  Modular (self-  Observation

equipment is fibers and • fiber/ fabric paced)  Interview
properly fabrics samples  Electronic  Written
operated in  Laundry • different linens learning examination
accordance terms and and laundry  Demonstration  Demonstrati
with standard items  Discussion on of
manufacturer’s laundering •labeler  Industry tour practical
instructions methods •hangers  Industry skills
 Types and •laundry baskets Immersion  Third party
usage of •wash basin  Film viewing report
washing •bucket
equipment: •water hose
washing Equipment:
machine and  washing
dryers machine
 Types and  drying
usage of machine
laundry  dry-cleaning
chemicals machine
and cleaning  flat iron
agents  steam
 Classificatio pressers
ns and  ironing board
usage of  sorting
stain shelves
removing Materials/
agents supplies:
 Types of • Operating
fabric manuals
softener and
 Reading brochures
textile label • pen and paper
codes • bleaching agent
 Procedures • stain removing
in sorting agent
laundry • fabric softeners
items • sanitizing agent
• All purpose
cleaning agent
• cleaning
solution
• detergents
(liquid, powder)
• report forms
LO 2. OBSERVE SAFETY PRACTICES IN HANDLING LAUNDRY EQUIPMENT AND

CHEMICALS
CRITERIA METHODS

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1.Laundry  Principles Tools:  Modular (self-paced)  Observation

methods are and • fiber/ fabric  Electronic learning  Interview
correctly procedure samples  Demonstration  Written
selected in s in • different linens  Discussion examination
accordance laundering and laundry  Industry tour  Demonstratio
with textile clothes items  Industry Immersion n of practical
labeling codes and linens • labeler  Film viewing skills
and based on:  Principles • hangers  Third party
a. type of fabric and • laundry baskets report
and fiber procedure • wash basin
b. dye fastness s in • bucket
c. amount of treating • water hose
soilage stains Equipment:
d. washing based on  washing

lOMoARcPSD|21836731
instructions nature of machine

stain and  drying machine
type of  dry-cleaning
fabric and machine
fiber  flat iron
 Handling  steam pressers
bleaching  ironing board
solutions  sorting shelves
and other Materials/
laundry supplies:
chemicals • Operating
 Hygiene, manuals and
health and brochures
safety • pen and paper
issues of • bleaching agent
specific • stain removing
relevance agent
to laundry • fabric softeners
operations • sanitizing agent
 Principles • All purpose
in drying cleaning agent
clothes • cleaning
and linens solution
 Principles • detergents
and (liquid, powder)
procedure • report forms
s in
ironing
and
pressing
clothes
and linens
 Types of
ironing
equipment
, tools and
materials
and their
proper
usage
 Types of
hangers
and their
uses
 Folding
methods
and
techniques
2. Items for  Principles Tools:  Modular (self-paced)  Observation

laundering are and • fiber/ fabric  Electronic learning  Interview
checked for procedure samples  Demonstration  Written

lOMoARcPSD|21836731

lOMoARcPSD|21836731
stains and s in • different linens  Discussion examination

stains are laundering and laundry  Industry tour  Demonstratio
treated using clothes items  Industry Immersion n of practical
the correct and linens • labeler  Film viewing skills
process  Principles • hangers  Third party
and • laundry baskets report
procedure • wash basin
s in • bucket
treating • water hose
stains Equipment:
based on  washing
nature of machine
fabric and machine
fiber  flat iron
laundry supplies:
 Hygiene, manuals
health and and
safety brochures
issues of • pen and paper
specific • bleaching agent
relevance • stain removing
to laundry agent
operations • fabric softeners
 Principles • sanitizing agent
in drying • All purpose
clothes cleaning agent
and linens • cleaning
 Principles solution
and • detergents
procedure (liquid, powder)
s in • report forms
ironing
and
pressing
clothes
and linens
 Types of
ironing
equipment
, tools and
materials
and their
proper
usage

lOMoARcPSD|21836731
 Types of
hangers
and their
uses
 Folding
methods
and
techniques

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3. Cleaning  Principles Tools:  Modular (self-paced)  Observation

agents and and • fiber/ fabric  Electronic learning  Interview
chemicals are procedure samples  Demonstration  Written
correctly used s in • different linens  Discussion examination
in accordance laundering and laundry  Industry tour  Demonstratio
with clothes items  Industry Immersion n of practical
manufacturer’s and linens • labeler  Film viewing skills
instructions  Principles • hangers  Third party
and specific and • laundry baskets report
laundry procedure • wash basin
equipment s in • bucket
stains Equipment:
nature of machine
fabric and machine
fiber  flat iron
laundry supplies:
health and and
safety brochures
to laundry agent
and • detergents
ironing
and

lOMoARcPSD|21836731
pressing
clothes
and linens
 Types of
ironing
equipment
, tools and
materials
and their
proper
usage
 Types of
hangers
and their
uses
 Folding
methods
and
techniques

lOMoARcPSD|21836731
4. Laundry  Principles Tools:  Modular (self-paced)  Observation

equipment is and • fiber/ fabric  Electronic learning  Interview
operated in procedure samples  Demonstration  Written
accordance s in • different linens  Discussion examination
with laundering and laundry  Industry tour  Demonstratio
manufacturer’s clothes items  Industry Immersion n of practical
instructions and linens • labeler skills
 Film viewing
 Principles • hangers  Third party
s in • bucket
stains Equipment:
nature of machine
fabric and machine
fiber  flat iron
laundry supplies:
health and and
safety brochures
to laundry agent
• fabric softeners

lOMoARcPSD|21836731
operations • sanitizing agent

 Principles • All purpose
in drying cleaning agent
clothes • cleaning
and linens solution
 Principles • detergents
and (liquid, powder)
procedure • report forms
s in
ironing
and
pressing
clothes
and linens
 Types of
ironing
equipment
, tools and
materials
and their
proper
usage
 Types of
hangers
and their
uses
 Folding
methods
and
techniques

5. Items are  Principles Tools:  Modular (self-paced)  Observation
checked after and • fiber/ fabric  Electronic learning  Interview
laundering procedure samples  Demonstration  Written
process to s in • different linens  Discussion examination
ensure quality laundering and laundry  Industry tour  Demonstratio
cleaning clothes items  Industry Immersion n of practical
and linens • labeler skills
 Film viewing
 Principles • hangers  Third party
s in • bucket
stains Equipment:
nature of machine
fabric and machine
fiber  flat iron

lOMoARcPSD|21836731

laundry supplies:
health and and
safety brochures
to laundry agent
and • detergents
ironing
and
pressing
clothes
and linens
 Types of
ironing
equipment
, tools and
materials
and their
proper
usage
 Types of
hangers
and their
uses
 Folding
methods
and
techniques

lOMoARcPSD|21836731
6. Any  Principles Tools:  Modular (self-paced)  Observation

damage and • fiber/ fabric  Electronic learning  Interview
arising from procedure samples  Demonstration  Written
laundering s in • different linens  Discussion examination
process is laundering and laundry  Industry tour  Demonstratio
recorded and clothes items  Industry Immersion n of practical
appropriate and linens • labeler  Film viewing skills
person(s)  Principles • hangers  Third party
and • laundry baskets

lOMoARcPSD|21836731
procedure • wash basin report

s in • bucket
stains Equipment:
nature of machine
fabric and machine
fiber  flat iron
laundry supplies:
health and and
safety brochures
to laundry agent
and • detergents
ironing
and
pressing
clothes
and linens
 Types of
ironing
equipment
, tools and
materials
and their
proper
usage
 Types of
hangers
and their
uses
 Folding
methods

lOMoARcPSD|21836731
and
techniques

lOMoARcPSD|21836731
7. Pressing  Principles Tools:  Modular (self-paced)  Observation

and finishing and • fiber/ fabric  Electronic learning  Interview
processes are procedure samples  Demonstration  Written
correctly s in • different  Discussion examination
completed in laundering linens and  Industry tour  Demonstratio
accordance clothes laundry items  Industry Immersion n of practical
with textile and linens • labeler  Film viewing skills
characteristics  Principles • hangers  Third party
and client and • laundry report
requirements procedure baskets
s in • wash basin
treating • bucket
stains • water hose
based on Equipment:
nature of • washing
stain and machine
type of • drying
fabric and machine
fiber • dry-cleaning
 Handling machine
bleaching • flat iron
solutions • steam
and other pressers
laundry • ironing board
chemicals • sorting
 Hygiene, shelves
health and Materials/
safety supplies:
issues of • Operating
specific manuals and
relevance brochures
to laundry • pen and
operations paper
 Principles • bleaching
in drying agent
clothes • stain removing
and linens agent
 Principles • fabric
and softeners
procedure • sanitizing
s in agent
ironing • All purpose
and cleaning agent
pressing • cleaning
clothes solution
and linens • detergents
 Types of (liquid, powder)
ironing • report forms
equipment

lOMoARcPSD|21836731
, tools and
materials
and their
proper
usage
 Types of
hangers
and their
uses
 Folding
methods
and
techniques
LO 3 PACKAGE AND STORE LAUNDRY ITEMS

CRITERIA METHODS
1. Guest laundry  Procedures Tools:  Modular  Observation
is packaged and in • different (self- paced)  Interview
presented in packaging linens and  Electronic learning  Written
accordance with and laundry items  Demonstration examination
establishment presenting • labeler  Discussion  Demonstratio
standards and guest • hangers  Industry tour n of practical
procedures laundry • laundry  Industry skills
 Procedures baskets Immersion  Third party
in storing Equipment:  Film viewing report
guest • flat iron
laundry in • steam
accordance pressers
with • ironing board
establishme • sorting
nt shelves
standards Materials/
or guest Supplies:
request • report forms
 Delivery of • pen and
laundry paper
items
 Basic
housekeepi
ng
phraseologi
es
2. Finished  Procedures Tools:  Modular  Observation

items are in • different (self- paced)  Interview
returned to packaging linens and  Electronic learning  Written
guest in and laundry items  Demonstration examination
accordance with presenting • labeler

lOMoARcPSD|21836731
required guest • hangers  Discussion  Demonstratio

timeframes laundry • laundry  Industry tour n of practical
 Procedures baskets  Industry skills
in storing Equipment: Immersion  Third party
guest • flat iron  Film viewing report
accordance pressers
nt shelves
or guest Supplies:
laundry paper
items
 Basic
housekeepi
ng
phraseologi
es
3. Processed  Procedures Tools:  Modular  Observation
guest laundry in • different (self- paced)  Interview
are stored packaging linens and  Electronic learning  Written
where required, and laundry items  Demonstration examination
according to presenting • labeler  Discussion  Demonstratio
guest requests guest • hangers  Industry tour n of practical
or where return laundry • laundry  Industry skills
to guest is not  Procedures baskets Immersion  Third party
possible in storing Equipment:  Film viewing report
guest • flat iron
accordance pressers
nt shelves
or guest Supplies:
laundry paper
items
 Basic
housekeepi
ng
phraseologi
es

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LO 4. DISPOSE GARBAGE AND USED CHEMICALS PROPERLY
ASSESSMENT CONTENTS CONDITIONS METHODOLO ASSESSMENT

CRITERIA GIES METHODS
1.Disposed of  Proper disposal Tools:  Modular  Observation
garbage and of used • Garbage (self-paced)  Interview
used chemicals in Receptacles  Electronic  Written
chemicals in accordance with • Garbage learning examination
accordance manufacturer’s bins/trash  Demonstrati  Demonstrati
with hygiene, instructions and cans on on of
safety and safety and Materials/  Discussion practical
environmental environmental Supplies:  Industry skills
legislation legislation  Manuals and tour  Third party
requirements. requirements. brochures  Industry report
 Procedure in  Garbage Immersion
garbage bags  Film
disposal in  Safety and viewing
accordance with environment 
establishment legislation
standards policies
LO 5. CLEAN WET AND DRY AREAS

ASSESSMEN CONTENTS CONDITIONS METHODOLOGI ASSESSMEN
T CRITERIA ES T METHODS
1 Cleaned  Procedure Tools:  Modular (self-  Observatio
wet and dry s in •waterproof clothing and paced) n
areas in cleaning footwear  Electronic  Interview
accordance public •jackets learning  Written
with bathrooms • apron  Demonstration examinatio
establishment  Procedure •mops. brooms, brushes  Discussion n
standard s in • overalls  Industry tour  Demonstrat
operating Cleaning • pans  Industry ion of
procedure. public • garbage receptacles Immersion practical
areas • buckets  Film viewing skills
(internal • headwear  Third party
and • signs and advisories report
external), • squeegies
private Equipment:
lounge  vacuum cleaners
areas and  polisher/ scrubbers
balconies • carpet sweepers
 Procedure Materials/ supplies:
in • operating manuals
cleaning and brochures
function • goggles and
rooms masks
 Procedure • dusters
in • dust pans
cleaning • garbage bags
kitchen • disinfectants

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• cleaning agents
 Cleaning • detergents
storage • deodorizers
areas • furniture and
fixture cleaners/
polishers
• general spot cleaning
agent
• glass cleaners
2. Selected  Procedure Tools:  Modular (self-  Observatio
and applied s in •waterproof clothing and paced) n
cleaning cleaning footwear  Electronic  Interview
agents or public •jackets learning  Written
chemicals for bathrooms • apron  Demonstration examinatio
specific areas  Procedure •mops. brooms, brushes  Discussion n
in accordance s in • overalls  Industry tour  Demonstrat
with Cleaning • pans  Industry ion of
manufacturer’ public • garbage receptacles Immersion practical
s areas • buckets  Film viewing skills
recommendat (internal • headwear  Third party
ions, safety and • signs and advisories report
procedures external), • squeegies
and private Equipment:
establishment lounge  vacuum cleaners
policies and areas and  polisher/ scrubbers
procedures. balconies • carpet sweepers
rooms masks
in • dust pans
 Cleaning • cleaning agents
storage • detergents
areas • deodorizers
• furniture and
fixture cleaners/
polishers
agent
• glass cleaners

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3. Barricaded  Procedure Tools:  Modular (self-  Observatio

work area or s in •waterproof clothing and paced) n
placed cleaning footwear  Electronic  Interview
warning signs public •jackets learning  Written
as bathrooms • apron  Demonstration examinatio
appropriate,  Procedure •mops. brooms, brushes  Discussion n
to reduce risk s in • overalls  Industry tour  Demonstrat
to colleagues Cleaning • pans  Industry ion of
and public • garbage receptacles Immersion practical
customers areas • buckets  Film viewing skills
(internal • headwear  Third party
and • signs and advisories report

external), • squeegies
private Equipment:
lounge  vacuum cleaners
areas and  polisher/ scrubbers
balconies • carpet sweepers
rooms masks
in • dust pans
 Cleaning • cleaning agents
storage • detergents
areas • deodorizers
• furniture and
fixture cleaners/
polishers
agent
• glass cleaners
LO 6. MAINTAIN AND STORE CLEANING EQUIPMENT AND CHEMICALS

ASSESSMENT CONTENTS CONDITIONS METHODOLOG ASSESSMENT
CRITERIA IES METHODS
1.Cleaned • Procedure in TOOLS: • Modular (self- • Observatio
n
equipment wiping down • Waterproof paced) • Interview

lOMoARcPSD|21836731
after sue in and cleaning clothing and • Electronic • Written

accordance of cleaning footwear learning examination
with enterprise equipment, • jackets • Demonstrati • Demonstr
on ation
requirements tools and • aprons • Discussion of practical
and materials • Mops, brooms, • Industry skills
tour
manufacturer’s • Procedure brushes • Industry • Third party
in
instructions. washing and • Overalls Immersion report
rinsing • pans • Film
viewing
equipment and • Garbage
tools receptacles
• Procedure • bucket
in
drying out and • headwear
sanitizing • Sign and
cleaning advisories
equipment, • Squeegees
tools and EQUIPMENT:

materials • Vacuum
• Procedure cleaners
in
dismantling • Polisher/
and re- scrubbers •
assembling Carpet sweepers
cleaning MATERIALS/
equipment in SUPPLIES:
accordance • Operating
with manuals and
manufacturer’s brochures
instruction. • Goggles
and
• Routine masks
maintenance • Dusters
and preventive • Dust pans
maintenance • Garbage bags
programs in • Disinfectants
accordance • Cleaning
with safety and agents
security • Detergents
procedures • Deodorizers
and • Furniture
and
establishment fixture cleaners/
operations polishers
• General
spot
cleaning agent
2. Carried out • Procedure in TOOLS: • Modular (self- • Observatio
n
routine wiping down • Waterproof paced) • Interview

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maintenance or and cleaning clothing and • Electronic • Written

arranged in of cleaning footwear learning examination
accordance equipment, • jackets • Demonstrati • Demonstr
on ation
with enterprise tools and • aprons • Discussion of practical
procedures materials • Mops, brooms, • Industry skills
tour
• Procedure brushes • Industry • Third party
in
washing and • Overalls Immersion report
viewing
tools receptacles
in
cleaning advisories
in
cleaning MATERIALS/
with manuals and
and
• Routine masks
and • Furniture
and
• General
spot
cleaning agent
3. Identified • Procedure in TOOLS: • Modular (self- • Observatio
n
and reported wiping down • Waterproof paced) • Interview

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faults in and cleaning clothing and • Electronic • Written

accordance of cleaning footwear learning examination
with equipment, • jackets • Demonstrati • Demonstr
on ation
establishment tools and • aprons • Discussion of practical
procedures materials • Mops, brooms, • Industry skills
tour
in
viewing
tools receptacles
in
cleaning advisories
in
cleaning MATERIALS/
with manuals and
and
• Routine masks
with safety agents
and security • Detergents
procedures •Deodorizers
and • Furniture and
• General spot
cleaning agent
4.Stored • Procedure in TOOLS: • Modular (self- • Observatio
n
equipment in wiping down • Waterproof paced) • Interview
the designated and cleaning clothing and • Electronic • Written

lOMoARcPSD|21836731
area and in a of cleaning footwear learning examination

condition ready equipment, • jackets • Demonstrati • Demonstr
on ation
for re-use. tools and • aprons • Discussion of practical
materials • Mops, brooms, • Industry skills
tour
in
viewing
tools receptacles
in
cleaning advisories
in
cleaning MATERIALS/
with manuals and
and
• Routine masks
and • Furniture
and
•General spot
cleaning agent
5.Stored • Procedure in TOOLS: • Modular (self- • Observatio
n
chemicals in wiping down • Waterproof paced) • Interview
accordance and cleaning clothing and • Electronic • Written

lOMoARcPSD|21836731
with health and of cleaning footwear learning examination

safety equipment, • jackets • Demonstrati • Demonstr
on ation
requirements tools and • aprons • Discussion of practical
materials • Mops, brooms, • Industry skills
tour
in
viewing
tools receptacles
in
cleaning advisories
in
cleaning MATERIALS/
with manuals and
and
• Routine masks
and • Furniture
and
• General
spot
cleaning agent

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UNIT OF COMPETENCY : LAUNDER LINEN AND GUEST CLOTHES
MODULE TITLE : LAUNDERING LINEN AND GUEST CLOTHES
MODULE DESCRIPTOR :
This module covers basic knowledge, skills and
attitudes required in washing and ironing clothes and
linen. It includes
checking and sorting; removing stains; preparing washing
equipment and supplies, laundry process and maintenance of
laundry area and equipment.
NOMINAL DURATION : 80
hrs. PRE-REQUISITE :

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LO 1. Identify types of fabric and laundry equipment
LO 2. Observe safety practices in handling laundry equipment and
chemicals LO 3. Follow correct procedure in laundering process for guest’s
laundry items LO 4. Package and store laundry items
LO 1. IDENTIFY TYPES OF FABRIC AND LAUNDRY EQUIPMENT

ASSESSMENT CONTENTS CONDITIONS METHODOLO ASSESSMEN
CRITERIA GIES T METHODS
1.Sorted Items • Types of TOOLS: • Modular • Observat
ion
correctly fibers and • fabric/fiber (self-paced) • Interview
according to fabrics samples • Electronic • Written
the cleaning • Laundry • different linens learning examination
terms and
process and standard laundry items • Demonstr • Demonst
atio ratio
required and laundering • items n n of practical
the urgency of methods • labeler • Discussio skills
n
the item • Types and • hangers • Industry • Third
tour party

lOMoARcPSD|21836731
. usage of • laundry basket • Industry report

washing • wash basin Immersion
equipment: • bucket • Film
viewing
washing • water hose
machine and EQUIPMENT:
dryers • washing
machine
• Types and • drying machine
usage of • dry cleaning
laundry machine
chemicals and • flat iron
cleaning • steam pressers
agents • ironing board
• Classificat • sorting shelves
ions
and usage of MATERIALS/
stain removing SUPPLIES:
agents • Operating manuals
• Types of and brochures
fabric softener • pen and paper
• Reading • bleaching agent
textile label • stain removing
codes agent
• Procedure • fabric softeners
s in
sorting laundry • sanitizing agent
items • All purpose
cleaning agent
• cleaning solution
• detergents (liquid,
powder)
• report forms
2.Selected • Types of TOOLS: • Modular • Observat
ion
laundry fibers and • fabric/fiber (self-paced) • Interview
methods fabrics samples • Electronic • Written
correctly in • Laundry • different linens learning examination
terms and
accordance and standard laundry items • Demonstr • Demonst
atio ratio
with textile laundering • items n n of practical
labeling codes methods • labeler • Discussio skills
n
and based on: • Types and • hangers • Industry • Third
tour party
a.type of fabric usage of • laundry basket • Industry report
and fiber washing • wash basin Immersion
b.dye fastness equipment: • bucket • Film
viewing
c.amount of washing • water hose
soilage machine and EQUIPMENT:
d.washing dryers • washing
machine

lOMoARcPSD|21836731
instructions • Types and • drying machine

. usage of • dry cleaning
laundry machine
chemicals and • flat iron
cleaning • steam pressers
agents • ironing board
• Classificat • sorting shelves
ions
and usage of MATERIALS/
stain removing SUPPLIES:
agents • Operating manuals
• Types of and brochures
fabric softener • pen and paper
• Reading • bleaching agent

textile label • stain removing
codes agent
• Procedure • fabric softeners
s in
sorting laundry • sanitizing agent
items • All purpose
cleaning agent
• cleaning solution
• detergents (liquid,
powder)
• report forms
LO 2. OBSERVE SAFETY PRACTICES IN HANDLING LAUNDRY EQUIPMENT AND

CHEMICALS
ASSESSMEN CONTENTS CONDITIONS METHODOLO ASSESSMEN
T CRITERIA GIES T METHODS
1.Selected • Principles and TOOLS: • Modular (self- • Observati
on
laundry procedures in • fabric/fiber paced) • Interview
methods laundering samples • Electronic • Written
correctly in clothes and • different learning examination
linens
accordance linens and laundry • Demonstra • Demonstr
tion atio
with textile • Principles items • Discussion n of practical
and
labeling codes procedures in • items • Industry skills
tour
and based on: treating stains • labeler • Industry • Third
party
a.type of fabric based on nature • hangers Immersion report
and fiber of stain and type • laundry • Film
basket viewing
b.dye fastness of fabric and • wash basin
c.amount of fiber • bucket
soilage • Handling • water hose
d.washing bleaching EQUIPMENT:

lOMoARcPSD|21836731
instructions solutions and • washing

. other laundry machine
chemicals • drying
machine
• Hygiene, • dry cleaning
health
and safety machine
issues of specific • flat iron
relevance to • steam
pressers
laundry • ironing
board
operations • sorting
shelves
• Principles in MATERIALS/
drying clothes SUPPLIES:
and linens • Operating
• Principles manuals and
and
procedures in brochures
ironing and • pen and
paper
pressing clothes • bleaching agent
and linens • stain removing
• Types of agent
ironing
equipment, tools • fabric softeners
and materials • sanitizing agent
and their proper • All purpose

usage cleaning agent
•Types of • cleaning
hangers solution
and their • detergents
uses (liquid, powder)
• Folding •report forms
methods and
techniques
2.Checked • Principles and TOOLS: • Modular (self- • Observati
on
items for procedures in • fabric/fiber paced) • Interview
laundering for laundering samples • Electronic • Written
stains and clothes and • different learning examination
linens
stains are linens and laundry • Demonstra • Demonstr
tion atio
treated using • Principles items • Discussion n of practical
and
the correct procedures in • items • Industry skills
tour
process treating stains • labeler • Industry • Third
party
based on nature • hangers Immersion report

lOMoARcPSD|21836731
of stain and type • laundry • Film

basket viewing
of fabric and • wash basin
fiber • bucket
• Handling • water hose
bleaching EQUIPMENT:
solutions and • washing
other laundry machine
machine
health
and safety machine
pressers
laundry • ironing
board
shelves
and
paper
• Types of agent
ironing
• Types of • cleaning
hangers and solution
their uses • detergents
• Folding (liquid, powder)
methods and • report forms
techniques
3.Used • Principles and TOOLS: • Modular (self- • Observati
on
cleaning procedures in • fabric/fiber paced) • Interview

agents and laundering samples • Electronic • Written
chemicals clothes and • different learning examination
linens
correctly in linens and laundry • Demonstra • Demonstr
tion atio
accordance • Principles items • Discussion n of practical
and

lOMoARcPSD|21836731
with procedures in • items • Industry skills

tour
manufacturer’s treating stains • labeler • Industry • Third
party
instructions based on nature • hangers Immersion report
and specific of stain and type • laundry • Film
basket viewing
laundry of fabric and • wash basin
equipment fiber • bucket
machine
health
and safety machine
pressers
laundry • ironing
board
shelves
and
paper
• Types of agent
ironing
techniques
4.Operated • Principles and TOOLS: • Modular (self- • Observati
on
laundry procedures in • fabric/fiber paced) • Interview
equipment in laundering samples • Electronic • Written
accordance clothes and • different learning examination
linens

lOMoARcPSD|21836731
with linens and laundry • Demonstra • Demonstr

tion atio
manufacturer’s • Principles items • Discussion n of practical
and
instructions procedures in • items • Industry skills
tour
treating stains • labeler • Industry • Third
party
basket viewing

fiber • bucket
machine
health
and safety machine
pressers
laundry • ironing
board
shelves
and
paper
• Types of agent
ironing
techniques
5.Checked • Principles and TOOLS: • Modular (self- • Observati
on

lOMoARcPSD|21836731
items after procedures in • fabric/fiber paced) • Interview

laundering laundering samples • Electronic • Written
process to clothes and • different learning examination
linens
ensure quality linens and laundry • Demonstra • Demonstr
tion atio
cleaning • Principles items • Discussion n of practical
and
procedures in • items • Industry skills
tour
treating stains • labeler • Industry • Third
party
basket viewing
fiber • bucket
machine
health
and safety machine

pressers
laundry • ironing
board
shelves
and
paper
• Types of agent
ironing

lOMoARcPSD|21836731

techniques
6.Recorded • Principles and TOOLS: • Modular (self- • Observati
on
any damage procedures in • fabric/fiber paced) • Interview
arising from laundering samples • Electronic • Written
laundering clothes and • different learning examination
linens
process and linens and laundry • Demonstra • Demonstr
tion atio
notified • Principles items • Discussion n of practical
and
appropriate procedures in • items • Industry skills
tour
person(s) in treating stains • labeler • Industry • Third
party
accordance based on nature • hangers Immersion report
with of stain and type • laundry • Film
basket viewing
establishment of fabric and • wash basin
procedures fiber • bucket
machine
health
and safety machine
pressers
laundry • ironing
board
shelves
and

lOMoARcPSD|21836731

pressing clothes paper
and linens • bleaching agent
•Types of ironing •stain removing
equipment, tools agent
and materials • fabric softeners
and their proper • sanitizing agent
usage •All purpose
•Types of cleaning agent
hangers and •cleaning
their uses solution
• Folding •detergents
methods and (liquid, powder)
techniques • report forms
7.Completed • Principles and TOOLS: • Modular (self- • Observation
pressing and procedures in • fabric/fiber paced) • Interview
finishing laundering samples • Electronic • Written
processes clothes and • different linens learning examination
correctly in linens and laundry •Demonstration • Demonstratio
accordance • Principles and items •Discussion n of practical
with textile procedures in •items •Industry tour skills
characteristics treating stains •labeler • Industry • Third party
and client based on nature •hangers Immersion report
requirements of stain and •laundry basket •Film viewing
type of fabric •wash basin
. and fiber •bucket
solutions • washing
and other machine
laundry •drying machine
chemicals • dry cleaning
• Hygiene, health machine
and safety •flat iron
issues of specific •steam pressers
relevance to •ironing board
laundry • sorting shelves
operations MATERIALS/
• Principles in SUPPLIES:
drying clothes • Operating
and linens manuals and
• Principles and brochures
procedures in •pen and paper
ironing and • bleaching agent
pressing clothes • stain removing
and linens agent
• Types of ironing • fabric softeners
equipment, tools • sanitizing agent
and materials • All purpose
and their proper cleaning agent
usage • cleaning

lOMoARcPSD|21836731
•Types of

•Folding (liquid, powder)
methods and •report forms
techniques
LO 3. PACKAGE AND STORE LAUNDRY ITEMS

CRITERIA METHODS
1.Packaged • Procedures TOOLS: • Modular (self- • Observatio
n
and presented in packaging • different paced) • Interview
guest laundry and presenting linens and • Electronic • Written
learning
in accordance guest laundry laundry items) • Demonstration examination
with • Procedure • labeler • Discussion • Demonstr
s in ation
establishment storing guest • hangers • Industry tour of practical
standards and laundry in • laundry • Industry skills
Immersion
procedures accordance baskets • Film viewing • Third party
with EQUIPMENT: report
establishment • flat iron
standards or • steam
guest request pressers
• Delivery • ironing
of board
laundry items • sorting
• Basic shelves
housekeeping MATERIALS/
phraseologies SUPPLIES:
• report
forms
• pen and
paper
2.Returned • Procedures TOOLS: • Modular (self- • Observatio
n
finished items in packaging • different paced) • Interview
to guest in and presenting linens and • Electronic • Written
learning
accordance guest laundry laundry items) • Demonstration examination
with required • Procedure • labeler • Discussion • Demonstr
s in ation
timeframes storing guest • hangers • Industry tour of practical
laundry in • laundry • Industry skills
Immersion
accordance baskets • Film viewing • Third party
with EQUIPMENT: report
establishment • flat iron

lOMoARcPSD|21836731

of board
• Basic shelves
• report
forms
• pen and
paper
3.Stored • Procedures TOOLS: • Modular (self- • Observatio
n
processed in packaging • different paced) • Interview

guest laundry and presenting linens and • Electronic • Written
learning
where guest laundry laundry items) • Demonstration examination
required, • Procedure • labeler • Discussion • Demonstr
s in ation
according to storing guest • hangers • Industry tour of practical
guest requests laundry in • laundry • Industry skills
Immersion
or where return accordance baskets • Film viewing • Third party
to guest is not with EQUIPMENT: report
possible establishment • flat iron
of board
• Basic shelves
• report
forms
• pen and
paper

CBC Housekeeping NC II

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CBC Housekeeping NC II

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Trainers Methodology (Technical Education and Skills Development Authority)

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Studocu is not sponsored or endorsed by any college or university

COURSE TITLE : HOUSEKEEPING

NOMINAL DURATION : 436 Hours

COURSE DESCRIPTION : This course is designed to enhance the knowledge,

Can communicate in English both oral and written

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4. Develop career 4.1 Developing 4.1.1. Manage one’s emotion 2 HOURS

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5. Contribute to 5.1 Contributing to 5.1.1 Identify opportunities to do 2 HOURS

6. Present relevant 6.1 Presenting 6.1.1 Gather data/ information 2 HOURS

7. Practice 7.1 Practicing 7.1.1 Identify OSH compliance and 2 HOURS

7.1.3 Perform task in accordance UC 2 – Observe

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9. Practice 9.1 Practicing 8.1.1 Identify the efficiency and 2 HOURS

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1. Provide 1.1 Providing Receive housekeeping

2. Clean and Prepare 2.1 Cleaning and Set up equipmentand

3. Provide Valet/Butler 3.1 Providing Valet/ Provide valetservices to

4. Laundry Linen and 4.1 Laundering Linen Collect laundry forlaundering

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6. Deal with/ handle 6.1 Dealing with/ Determine the levelof

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5 pcs. Sorting Baskets/ Laundry Baskets 2 pcs. Emergency Light

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Must be a holder of National TVET Trainers Certificate (NTTC) Level I in

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Module Title PARTICIPATING IN WORKPLACE

Nominal Duration 4 hours

Summary of Learning Outcomes:

L.O. 1 - Obtain and convey workplace information

Align in Common Competency

UC 1 – Develop and Update Industry knowledge

JEDSAI CBC – Housekeeping NC II Integrated with 21st Century Skills

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LO 1 OBTAIN AND CONVEY WORKPLACE INFORMATION

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

L.O. 2: Perform Duties Following Workplace Instructions

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

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procedures  Giving feedback on workplace and to /Interaction / Sharing of : Google Classroom

LO3: Completing Relevant Work-Related Documents

JEDSAI CBC – Housekeeping NC II Integrated with 21st Century Skills

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Other means of communication

3. Errors in recording information on forms/ documents are identified and

4. Reporting requirements to supervisor are completed according to

JEDSAI CBC – Housekeeping NC II Integrated with 21st Century Skills

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Module Title WORKING IN A TEAM ENVIRONMENT

Nominal Duration 2 hours

Summary of Learning Outcomes:

L.O. 1 - Describe team role and scope

Align in common competency

JEDSAI CBC – Housekeeping NC II Integrated with 21st Century Skills

LO 1. DESCRIBE TEAM ROLE AND SCOPE

LO2: Identify One’s Role and Responsibility Within A Team

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

LO3: Work as A Team Member

JEDSAI CBC – Housekeeping NC II Integrated with 21st Century Skills

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT