BSBMGT403 – Implement Continuous Improvement

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Name: Surname:

Student No:

Qualification: BSB40215

Training BSB Business Service

Package:
Due Date: Week 9 Assessment Type:

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Assessment Guidelines
Please read the following assessment guidelines carefully.

1. The purpose of this activity is to assess your knowledge and skills in Improvement Continuous
Improvement.
2. If you have any considerations that may affect your performance in the assessment, please inform your
assessor immediately. Your assessor will provide you with a suitable alternative to complete this assessment.
3. Your assessor will mark your assessment and provide feedback and a grade to you via the assessment
submission on Moodle.
4. If you feel the decision made by your assessor was incorrect you have the rights to appeal the grading through
filling out an appeals form which will then be handle by the Academic Manager.
5. A “NYS” (not yet satisfactory) result of this task may be returned to you for a re-assessment. Reassessments
must be submitted by an agreed date with your assessor.
6. The re-assessment work must address the specific performance tasks beyond doubt for the assessor to issue a
satisfactory (pass) result. A repeat NYS outcome could lead to an administration fee for further reassessment.
7. All work must be done individually. Copied work will not be accepted and
By adding my name to this document, I hereby declare the work is my own and has not been copied from
any other source.
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Student NAME:_______________________________________ Date:_________________

 BSBMGT403 – Implement Continuous Improvement

Assessment Overview
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There are three (3) task to complete in this assessment. You have been provided with a case
study which has been uploaded as a separate document to Moodle. If you cannot access the
case study you must let your trainer know immediately as you need to read through the case
to be able to answer the questions and complete your assessment.

Task A – Knowledge based questions

Task B – Presentation
Task C - Continuous Improvement

You can use the case study and lecture slides which have been uploaded to Moodle to assist
you with completing your assessment.

You must upload all additional documents into Moodle with your final submission. *}
 BSBMGT403 – Implement Continuous Improvement
Task A Knowledge Base Question
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1. List the continuous improvement systems which have been implemented by ACME?
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For ACME continuous improvement means making small continuous changes to a
process instead of big changes at irregular intervals. ACME implemented the tool and
techniques that was used by CI coaches with managers, employees, and operators.
The CI coaches were trained and helped other stakeholders to understand how they
can put forward their ideas for betterment. ACME also laid five-year vision
improvement plan for continuous improvement. ACME also implemented value
stream maps that will help in improvising process flows and work culture.

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2. List four other areas of continuous improvement ACME has implemented?
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 An environment for learning and self-improvement by training 40 CI Coaches
to facilitate improvement.
 Develop a sense of accountability by helping managers, employees, and
operators to understand how they can improvise their work.
 Change management by setting up a 5-year vision improvement plan that will
help in developing CI culture.
 Knowledge sharing to improvise process workflow with the help of value
stream maps.
 Customer satisfaction by defining KPIs focusing on meeting customer
deadlines.

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3. Which stakeholder was part of the communication process of continuous improvement?
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The key stakeholders involved in the process of continuous improvement were the CI
coaches, employees, managers, and operators.
 BSBMGT403 – Implement Continuous Improvement
4. How did ACME enable the continuous improvement implementation to succeed?
ACME laid down five-year vision improvement plan that helped in developing a CI
culture for the business. ACME conducted training and workshops to explain the
stakeholders why change is important to remain in the competitive world and how
the changes can be brought. The maps of processes were developed so that the
process can be improvised along with work culture. Also, new KPIs were defined to
ensure whether or not the customer requirements were met along with deadlines.

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5. How did the use of organisational systems and technology enable ACME to monitor and
review progress which assisted in the development of a culture of continuous
improvement?
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The five-year vision improvement plan helping in developing the culture of
continuous improvement. Trainings and workshops were conducted to demonstrate
the vision along with the necessity to bring changes so that ACME can remain in the
competition.

The first vision was

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6. By improving ACME’s KPI explain how customer satisfaction will also be improved?
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It was found that the previous KPIs used to measure how many tons of steel was
rolled. It was not analysing whether the customer's needs were met. Therefore, new
KPIs were introduced which focused on meeting customer deadlines, such as:

 Maintaining zero backlog of customer orders implying that customers always

get their deliveries on time.
 Achieving targets for rolling steel plate in the allotted week.

Because of these factors, the customers were getting quality products on time and this
is what a customer expects. Moreover, ACME monitors and measures its operations
with those of other producers and competitors in the steel industry. Therefore, the
continuous reviewing is the best practice for continuous improvement.
 BSBMGT403 – Implement Continuous Improvement
Task B Presentation
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You have been asked to put together a presentation. The presentation needs to highlight 5
recommendations which will be made to ACME to help their overall business.

Use appendix 1 to draft your ideas for recommendations. You need to list down the
recommendation and the reason why you have chosen that recommendation along with the
forecasted benefit it will have to ACME.

Your recommendation needs to be consistent with the information you have read in the case
study. Your recommendation also needs to include ACME goals and customer requirements.

The presentation needs to be made to your class as if you were giving a brief report to your
senior manager.

In your presentation you must have:

• Minimum of 10 slides
• Minimum of 5 recommendations
• Each recommendation needs to include:
o Explanation of the recommendation
o The benefits to the company
• Your believe as to why the recommendation is beneficial *}
 BSBMGT403 – Implement Continuous Improvement
Appendix 1 – Recommendation Template
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Recommendations Presentation

Adopt the concept "flow" - products Prevent the company of having too
will be pulled through the process much product and overload the
according to customer demand stock

Control the amount of product in Install a deliver control to double

each stage of the process. check the packages before they
leave to be delivered in order to
avoid mistakes.
Optimization of production and
ensure processes operate smoothly
without overload or delay and keep
the desire output and quality

Install a stock rotation to ensure

that the plates for one customer do
not become buried beneath others
and therefore delayed.

Meet customer expectations

The required amount of slab steel

must be in front of the mill by the
Tuesday of the week in which the
material is to be rolled

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 BSBMGT403 – Implement Continuous Improvement
Task C Continuous Improvement
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1. You need to document the continuous improvement for ACME which includes:
a. Goals and Objectives
b. Deliverables
c. Communication
d. Reporting plan
Use the communication plan in appendix 2 to complete the communication plan.

Communications and Reporting Plan

Stakeholder Information required When required Format

CI coaches Resistant’s shown by First Year Report
workers

Champions and How workers have Second Year Report

change managers begun to adjust to new
ideas

Manufacturing How workers start to Third Year Report

and process apply the new methods
managers

Team leaders How/When workers Fourth Year Report

started to recognize
the benefits of the
change
The team Performance - New Fifth Year Report
ideas fully adopted

Scheduled Review Dates Due

date
 BSBMGT403 – Implement Continuous Improvement
2. Using appendix 3 you are required to create a performance assessment which will
identify and resolve any problems. This may include work performance through
identifying knowledge/skill gaps.

Work Performance Assessment

Name
Date of development Date to be reviewed

Discussed with mentor/ colleague Discussed with manager

Name Name

Areas of concern Personal Professional

Required skills (what are the  Communication  Adaptability

needed competencies, job method
description)  Time frame of the
delivered message

Gaps/ barriers/ obstacles and  Change resistant  Lack of knowledge on

solutions (gaps in knowledge/ how to operate the
skills/ changes to systems/ new system
services requiring new skills/  Backlog of customer
what would help you to orders
progress in your role?

Training Planner Template

Identified gaps Development Details Objective of Timeframe Cost
activities (provider, development
location, etc.) activities
Lack of Training CI coachers will Promote or 1 year
knowledge on sessions support the "champion"
how to operate teams and new ways of
the new system individuals working
 BSBMGT403 – Implement Continuous Improvement

Backlog of Stock rotation CI coachers will Customers get 2 years

customers’ support the their deliveries
orders teams and on time
individuals
 BSBMGT403 – Implement Continuous Improvement
3. Use appendix 4 to prepare an implementation plan on the changes for continuous improvement at ACME.

Implementation Plan
Ref # Task Action Timeframe Resources required Status
Responsible
(what is the task to (what actions must be (when
(who is
be implemented) completed to implement must the
responsible
the action be
for the
policy) completed
action)
by)
Create an 40 CI coaches chosen CI Manager Year 1 Workshops -
environment for from the workforce
learning and self- received training to
improvement facilitate improvements.
Develop a sense of Helping managers, CI Coaches Year 4 Workshops and -
accountability employees, and operators individual training
to understand how they
can improvise their work.
Change Setting up a 5-year vision CI Manager Before any - -
management improvement plan that action are
will help in developing CI taken
culture.
Rise customer Defining KPIs focusing on CI Manager Year 2 Data regarding -
satisfaction rate meeting customer customer orders and
deadlines. deadliner

Reduce waste in Adopt a concept of " flow" CI Manager Year 5 Each process must
manufacturing be paced to control
 BSBMGT403 – Implement Continuous Improvement
process the amount of
prefect in each stage
of the process.
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