DPU-414

SERIAL THERMAL PRINTER

SERVICE MANUAL
U00100139501

Seiko Instruments Inc.

DPU-414 SERVICE MANUAL
Document Number U00100139501
First Edition December 1996
Second Edition January 2006

Copyright 1996,2006 by Seiko Instruments Inc.

All rights reserved.

Seiko Instruments Inc. (SII) has prepared this manual for use by Sll personnel,
Iicensees, and customers. The information contained herein is the property of Sll and
shall not be reproduced in whole or in part without the prior written approval of SII.

Sll reserves the right to make changes without notice to the specifications and
materi-als contained herein and shall not be responsible for any damages (including
consequential) caused by reliance on the materials presented, including but not
limited to typographical, arithmetic, or listing errors.

Sll is a trademark of Seiko Instruments Inc.

ii
 TABLE OF CONTENTS

Section Page

CHAPTER 1
GENERAL SPECIFICATIONS...................................1-1

1.1 PRINTER SPECIFICATIONS ............................................................1-1

1.2 THERMAL PAPER SPECIFICATIONS ........................................... 1-2
1.3 BATTERY PACK (OPTION) SPECIFICATIONS ............................. 1-3
1.4 AC ADAPTER (OPTION) SPECIFICATIONS ........ ............................1-3

CHAPTER 2
DISASSEMBLY ..............................................2-1

CHAPTER 3
ADJUSTMENT...............................................3-1

3.1 ADJUSTING THE APPLIED ENERGY FOR THE THERMAL HEAD . 3-1
3.2 ADJUSTING THE CHARGING TIME FOR THE BATTERY ............ 3-4

CHAPTER 4
TROUBLESHOOTING.........................................4-1

CHAPTER 5
CIRCUIT DIAGRAM ..........................................5-1

5.1 MAIN BOARD CIRCUIT DIAGRAM ...................................................5-2

5.2 SWITCH BOARD CIRCUIT DIAGRAM ........................................... 5-5

CHAPTER 6
BOARD DIMENSIONS ........................................6-1

6.1 MAIN BOARD DIMENSION ............................................................ 6-2

6.2 SWITCH BOARD DIMENSION ....................................................... 6-3

CHAPTER 7
PARTS LIST ................................................7-1

CHAPTER 8
PACKING SPECIFICATIONS ...................................8-1

iii
 TABLES

Table Page

1-1 Printer Specifications ...................................................................... 1-2

1-2 Thermal Paper Specifications ......................................................... 1-3
1-3 Battery Pack (OPTION) Specifications ........................................... 1-3
1-4 AC Adapter (OPTION) Specifications ............................................... 1-3

7-1 Parts List ........................................................................................... 7-3

8-1 Packing List ....................................................................................... 8-3

FIGURES

Figure Page

2-1 Remaining the Screws of the Upper Cover......................................... 2-1

3-1 Head Rank Mark ............................................................................... 3-1

5-1 Main Board Circuit Diagram (1/3) ...................................................... 5-2

5-2 Main Board Circuit Diagram (2/3) ....................................................... 5-3
5-3 Main Board Circuit Diagram (3/3) .................................................... 5-4
5-4 Switch Board Circuit Diagram ........................................................... 5-5

6-1 Main Board Wiring Pattern (Heads side) ......................................... 6-2

6-2 Main Board Wiring Pattern (Tails side) ............................................ 6-2
6-3 Main Board Parts Layout (Heads side) ........................................... 6-3
6-4 Main Board Parts Layout (Tails side) .............................................. 6-3
6-5 Switch Board Dimensions ............................................................... 6-4

7-1 Parts Developments .......................................................................... 7-2

8-1 Packing Materials Developments ...................................................... 8-2

iv
 CHAPTER 1
GENERAL SPECIFICATIONS

1.1 PRINTER SPECIFICATIONS

Table 1-1 Printer Specifications

Item Specification
Model number DPU-414-30B -E
Print method Thermal serial dot method
Image mode selection Swichable to character mode or bit-image
graphic mode through program.
JIS special patterns: 222 kinds
International (Country) characters: 28 kinds
Fonts
Special characters: 6 kinds
Total: 256 kinds
Total number of dots 9 x 320 dots / Iine
Character matrix 9 dot high x 7 dot wide
Character mode 2.47 x I .88 mm: at 40 column (normal)
Character dimension
specifications 2.47 x 0.94 mm: at 80 column (condensed)
40 column (normal)
Columns
80 column (condensed)
Line space Programable (default: 6 dots)
Printing direction Unidirectional or bidirectional logical seek
Max. 52.5 cps (normal)
Printing speed
Max. 80 cps (condensed)
8 x 320 dots / Iine (single density)
Total number of dots
8 x 640 dots / Iine (double density)
0.28 mm (single density)
Bit-image graphics Horizontal dot pitch
0.14 mm (double density)
mode specifications
Vertical dot pitch 0.28 mm
Printing width 89.6 mm
Printing direction Unidirectional logical seek

1-1
 Table 1-1 Printer Specifications (Continued)

Item Specification
Life 500 thousand lines or over
(“8” 40 digit continuous printing)
Interface 8-bit parallel and RS-232C serial
External dimensions 160 mm x 170 mm x 66.5 mm
approx. 580 g
Mass
(excluding the battery pack and thermal roll paper)
Operating
0 to 40 °C (32 to 104 °F)
temperature
Strage
Environmental -20 to +60 °C (-4 to 140 °F)
temperature
conditions
Operating
30 to 80 % RH (non-condensing)
humidity
Strage humidity 5 to 90 '% RH (non-condensing)
approx. 10 hours through the AC adapter at power
Chargeable Charging time
OFF the printer.
battery
Battery life approx. 3,000 Iines in character printing.
Serial interface RDED-9SE-LN (Hirose) or equivalent
Connectors Parallel interface 57LE-40360-7700 (D29) (DDK) or equivalent
(printer side)
Power
HEC0470-01 -630 (Hosiden) or equivalent
(AC adapter)
Input buffer 28 Kbytes

1.2 THERMAL PAPER SPECIFICATIONS

Table 1-2 Thermal Paper Specifications

Item Specification
Product No. TP411 -28CL (TP-411 L)
Type Normal thermal paper
Paper width 112 mm
Roll external diameter 48 mm (maximum)
Paper length approx. 28 m
Paper thickness 64 ± 4 µm

1-2
 CHAPTER 1 GENERAL SPECIFICATIONS

1.3 BATTERY PACK (OPTION) SPECIFICATIONS

Table 1-3 Battery Pack (OPTION) Specifications

Item Specification
Product No. BP-4005-E
Battery type Ni-MH battery
Output voltage 4.8 V
Weight approx. 0.26 lbs (approx. 120 g)

1.4 AC ADAPTER (OPTION) SPECIFICATIONS

Table 1-4 AC Adapter (OPTION) Specifications

Item Specification
Model number PW-4007-U1-E PW-4007-E1-E
External dimensions
100 mm × 58mm × 49 mm 1 14 mm × 74 mm × 61 mm
(W × D × H)
Weight approx. 690ｇ approx. 1000ｇ
Cable length approx.1.9m approx.1.9m, 1.9m
Input power voltage AC 120 V AC 230 V
Frequency 60 Hz 50 Hz
Rated output voltage DC 6.5 V DC 6.5 V
Rated output current 2.0 A 2.0 A
Safety regulation UL, CSA CE

1-3
1-4
 CHAPTER 2
DISASSEMBLY

How to disassembly the DPU-414 Serial Thermal Printer is given in this chapter.

Procedure:
1. Remove the 4 screws in the bottom of the printer.
2. Lift the upper cover straight up to remove.

Figure 2-1 Remaining the Screws of the Upper Cover

2-1
2-2
 CHAPTER 3
ADJUSTMENT

How to adjust the applied energy for the thermal head and the charging time for the battery are
given in this chapter.

3.1 ADJUSTING THE APPLIED ENERGY FOR THE THERMAL HEAD

Procedure:
1. Check the head rank mark (A, B or C) displayed on the FPC of the printer mechanism

Figure 3-1 Head Rank Mark

3-1
2. Initialize the dipswitches with the following procedure:
1. Remove the AC adapter from the power plug.
2. Connect the AC adapter to the power plug.
3. Power ON the printer while pressing the ONLINE and PAPER FEED buttons on the printer.
4. Release the ONLINE and PAPER FEED buttons after the ONLINE and OFFLINE Iamps blink.
It takes approx. 30 seconds.

3. Initialize the applied energy for the thermal head with the following procedure:
1. Prepare a parallel interface communication between the printer and the computer.
2. Send the following command from the computer:
ESC + "!" + FF16 + FF16

4. Set the head rank and the dipswitches with the following procedure:
1. Prepare a parallel interface communication between the printer and the computer.
2. 2. Send one of the following commands from the computer according to the head rank used:
Head rank Command
A ESC + "." + EB16 + FF16+ FF16+ 7316
B ESC + "." + EB16 + FF16+ FF16+ 7216
C ESC + ". " + EB16 + FF16+ FF16+ 7116

5. Make sure that the printing density is OK by printing a test print.

3-2
 CAPTER 3 ADJUSTMENT

[Reference:]
Head Pulse Width:
[Condition:]
• 2-2 phase
• High speed print mode
• Print density: 100%
• Non-simulation of strage heat
1.7 × R 24 - Top
Th = 2 × (1+ 1.2 × )×m×n
( Vp - 0.25) 10

Th: Head pulse width (ms)

Vp: Head applied voltage (V)
R: Head resistance (Ω)
Head rank Resistance
A 17.9
B 16.3
C 14.7
Top: Ambient temperature (°C)
M: Correction factor according to the number of common activated dots
Number of dots m
0 to 3 1.000
4 to 6 1.125
7 to 9 1.250
n: Correction factor according to the activation history
Activation history n
000 7/7
100 6/7
010 5/7
110 5/7
001 4/7
101 4/7
011 4/7
111 4/7

3-3
3.2 ADJUSTING THE CHARGING TIME FOR THE BATTERY

Procedure:
1. Initialize the dipswitches with the following procedure:
1. Remove the AC adapter from the power plug.
2. 2. Connect the AC adapter to the power plug.
3. Power ON the printer during pressing ONLINE and PAPER FEED button on the printer.
4. Release ONLINE and PAPER FEED buttons after the ONLINE and OFFLINE lamps blink. It
takes approx. 30 seconds.
2. Initialize the charging time for the battery with the following procedure:
1. Prepare a parallel interface communication between the printer and the computer.
2. Send the following command from the computer:
ESC + "#" + FF16
3. Set the head rank and the dipswitches with the following procedure:
1. Prepare a parallel interface communication between the printer and the computer.
2. Send one of the following commands according to the head rank used from the computer:
Head rank Command
A ESC + "." + EB16 + FF16 + FF16 + 7316
B ESC + "." + EB16 + FF16 + FF16 + 7216
C ESC + "." + EB16 + FF16 + FF16 + 7116

3-4
 CHAPTER 4
TROUBLESHOOTING

In this chapter, possible causes, the method for their diagnosis, and suggested recovery procedures for
problems that may occur when using the DPU-414 Serial thermal Printer are given.
Below is a listing of the items covered in this chapter, along with the number of the page where they can
be found.

No. Problem Page number

(1) No power. (with the AC adapter) 4-2

(1’) No power. (without the AC adapter) 4-2

(2) Battery is not charged. 4-2

(3) No interface Communication. 4-3

(4) Paper can not be fed. 4-3

(5) Abnormal sound is emitted. 4-3

(6) ERROR LED lights. 4-4

(7) The printer is not initialized. 4-4

(8) Nothing is printed. 4-4

(9) Dots are missing. 4-5

(10) Shortened printing in horizontal direction. 4-5

(11) Defective printing density. 4-5

(12) Uneven printing 4-6

(13) Shortened paper feed pitch. 4-6

4-1
(1) No power. (with the AC adapter)
[Condition] The printer operates, but LEDs do not lights.

Judgement
Possible cause Diagnostic method Recovery
and rating
Flat ribbon cable Check the continuity of the flat ribbon cable
Short Replace the flat ribbon cable.
disconnected with a tester.
Defective soldering for LED or Check the continuity of the LED with a
Diode resistance Replace the switch board.
defective LED tester.
Measure the voltage of the LED with a
Defective mainboard 2.0 ± 0.5 V Replace the main board.
tester.

[Condition] The printer does not operate.

Judgement
Possible cause Diagnostic method Recovery
and rating
AC adapter disconnected Measure the output voltage with a tester. 8.5 ± 2.0V Replace the AC adapter.
Measure the system clock for the main
Defective main board 4.19 MHz Replace the main board.
board with an oscilloscope.

(1') No power. (without the AC adapter)

[Condition] The printer does not operate.

Judgement
Possible cause Diagnostic method Recovery
and rating
Measure the output voltage of the battery Charge the battery with the
The battery is not charged 5.6 ± 1.2V
with a tester. AC adapter.
Visually inspect the connection of the Insert the connector
Disconnected connector -
connector. correctly.

(2) Battery is not charged.

[Condition] The charging time is too short or long.

Judgement
Possible cause Diagnostic method Recovery
and rating
Approx. 10 Set the charging time
Charging time setting error Measure the charging time.
hours correctly.

[Condition] The charge of the battery is not started.

Judgement
Possible cause Diagnostic method Recovery
and rating
Defective voltage of the Measure the output voltage of the battery
0.5 to 6.8 V Replace the battery pack.
battery with a tester.
Measure the output voltage of the AC
Defective AC adapter 8.5 ± 2.0 V Replace the AC adapter.
adapter with a tester.

4-2
 CHAPTER 4 TROUBLESHOOTING

(3) No interface communication.

[Condition] The parallel communication does not operate.

Judgement
Possible cause Diagnostic method Recovery
and rating
Check the setting of the dipswitch Set the dipswitch
Dipswitch setting error -
through the test print. correctly.
Check the l/O signals with an
Defective main board - Replace the main board.
oscilloscope.

[Condition] The serial communication does not operate.

Judgement
Possible cause Diagnostic method Recovery
and rating
Check the setting of the dipswitch through
Dipswitch setting error - Set the dipswitch correctly.
the test print.
Defective main board Check the l/O signals with an oscilloscope. - Replace the main board.

(4) Paper can not be fed.

[Condition] The paper feed motor does not operate.

Judgement
Possible cause Diagnostic method Recovery
and rating
Measure the voltage between motor
Defective drive voltage of the
common and each phase with an 4.88 ± 0.5 V Replace the main board.
paper feed motor
oscilloscope.
Attachment of alien
Visually inspect for substances around the
substances to the gears of the - Remove alien substances.
gears.
paper feed motor

(5) Abnormal sound is emmited.

[Condition] There is an abnormal sound when the thermal head is scanned.

Judgement
Possible cause Diagnostic method Recovery
and rating
Attachment of alien
Visually inspect around the head carrier for
substances around the head - Remove alien substances.
alien substances.
carrier
Visually inspect the FPC for head for alien
Awry FPC for head - Set the FPC correctly.
substances.

[Condition] There is an abnormal sound when the paper is fed.

Judgement
Possible cause Diagnostic method Recovery
and rating
Attachment of alien
Visually inspect the gear around for alien
substances to gears - Remove alien substances.
substances.
concerned with the paper feed

4-3
(6) ERROR LED Iights.
[Condition] The printer does not operate.

Judgement
Possible cause Diagnostic method Recovery
and rating
Paper jams and the head does
Visually inspect the paper jam. - Remove the paper jam.
not scan

(7) The printer is not initialized.

[Condition] The head scaning motor starts and stop immediately.

Possible cause Diagnostic method Judgement Recovery

and rating
Check ON/OFF of the home switch with a
Defective timing switch - Replace the printer unit.
tester.

(8) Nothing is printed.

[Condition] The head operates correctly, but nothing is printed.

Judgement
Possible cause Diagnostic method Recover y
and rating
Measure the resistance of the FPC for the
Disconnected FPC for the head 16.3 ±: 3.0 Ω Replace the printer unit.
head with a tester.
Disconnection of the connector Visually inspect the connection of the FPC
- Insert the connector correctly.
of the FPC for the head connector.
Measure the resistance of the FPC for the
Burned thermal head 16.3 ± 3.0 Ω Replace the printer unit.
head with a tester.
Reverse setting of the thermal Visually inspect the surface of the thermal Set the thermal paper
-
paper paper. correctly.
Paper used is not a thermal Use the specified thermal
Visually inspect the paper itself. -
paper paper.

[Condition] The printer does not operate.

Judgement
Possible cause Diagnostic method Recovery
and rating
Disconnection of the connector Visually inspect the connection of the head
- Insert the connector correctly.
of the head scaning motor scanning motor connector.
Disconnected load wire for the
Check the continuity of the lead wire. Short Replace the printer unit.
head scaning motor
Measure the drive voltage of the head
Defective main board 4.88 ±: 0.5 V Replace the main board.
scaning motor with an oscilloscope.

4-4
 CHAPTER 4 TROUBLESHOOTING

(9) Dots are missing.

[Condition] Only certain dots are not printed.

Judgement
Possible cause Diagnostic method Recovery
and rating
Disconnected FPC for the Measure the resistance of the FPC for the Replace the printer unit.
16.3 ± 3.0 Ω
head head with a tester.
Defective contact between the Measure the resistance of the connector on Insert the FPC to the
FPC for the head and the the board with a tester. 16.3 ± 3.0 Ω connector correctly again.
connector on the board
Burned thermal head Measure the resistance of the FPC for the Replace the printer unit.
16.3 ±: 3.0 Ω
head with a tester.

(10) Shortened printing in horizontal direction.

[Condition] Stack of dots.

Judgement
Possible cause Diagnostic method Recovery
and rating
Step-out of the head scaning Measure the voltage between motor Replace the main board.
motor (Abnormality of the drive common and each phase with an
4.88 ± 0.5 V
voltage of the head scaning oscilloscope.
motor)
Step-out of the head scaning Visually check alien substances around the Remove alien substances.
motor (Attachment of alien head carrier.
-
substances around the head
carrier)

(11) Defective printing density.

[Condition] All dots are blurred or too light

Judgement
Possible cause Diagnostic method Recovery
and rating
Defective thermal head Measure the resistance at the FPC Replace the printer unit.
16.3 ± 3.0 Ω
resistance terminals with a tester.
Defective contact between the Measure the resistance at the connector Insert the FPC to the
16.3 ± 3.0 Ω
FPC and the connector terminals with a tester. connector correctly again .
Use of unspecified paper Visually inspect the paper used. Use the recommended
-
thermal paper.
Error of the dipswitch setting Execute the test print and check the Set the dipswitch correctly.
-
printing density.
Error of the head rank or Measure the applied pulse width and Adjust the applied pulse
-
applied energy setting voltage with an oscilloscope. width correctly.

4-5
 [Condition] Certain dots are blurred or too light.

Judgement
Possible cause Diagnostic method Recovery
and rating
Flaw and dent of the platen Visually inspect the surface of the platen Replace the printer unit.
-
surface (rubber of the platen).

Defective rocking of the platen Visually inspect alien substances around Remove alien substances
-
the platen supporter. with a cotton swab.

Increase of the resistance of the Measure the resistance at the FPC Replace the printer unit.
16.3 ± 3.0 Ω
certain dots of the thermal head terminals with a tester.

Attachment of alien Visually inspect the surface of the platen Remove alien substances
(rubber of the platen). - with a cotton swab.
substances to the platen

(12) Uneven printing.

[Condition] The start point of printing is uneven.

Judgement
Possible cause Diagnostic method Recovery
and rating
Step-out of the head scaning Measure the voltage between motor Replace the main board.
(out of range of printing) common and each phase with an
4.88 ± 0.5 V
(Defective drive voltage of the oscilloscope.
head scaning motor)

Step-out of the head scaning Visually inspect alien substances around Remove alien substances.
motor the head carrier.
(out of range of printing) -
(Attachment of alien substances
around the head carrier)

Defective timing switch Check the switch timing with an Replace the printer unit.
-
oscilloscope.

(13) Shortened paper feed switch.

[Condition] There is a stack of the line space.

Judgement
Possible cause Diagnostic method Recovery
and rating
Step-out of the paper feed Measure the voltage between motor Replace the main board.
motor common and each phase with an
4.88 ± 0.5 V
(Defective drive voltage of oscilloscope.
the paper feed motor)
Step-out of the paper feed Visually inspect around the gears. Remove alien
motor (Attachment of alien substances.
substances to gears -
concerned with the paper
feed)
Too much paper load Visually inspect the set condition of Set the paper correctly
-
the paper. again.

4-6
 CHAPTER 5
CIRCUIT DIAGRAM

Diagrams of the circuit board are given in this chapter.

5-1
5.1 MAIN BOARD CIRCUIT DIAGRAM

2SA1931

S-812C52AUA

NV73A1JTTE20

Figure 5-1 Main Board Circuit Diagram (1/3)

5-2
 CHAPTER 5 CIRCUIT DIAGRAM

uPD780053GC

S-93C46BD0I

S-80836CNUA

NJL5165KB

Figure 5-2 Main Board Circuit diagram (2/3)

5-3
uPD780053GC

22-02-3253

Figure 5-3 Main Board Circuit Diagram (3/3)

5-4
 CHAPTER 5 CIRCUIT DIAGRAM

5.2 SWITCH BOARD CIRCUIT DIAGRAM

PG7351KY

Figure 5-4 Switch Board Circuit Diagram

5-5
5-6
 CHAPTER 6
BOARD DIMENSIONS

Dimensions of the board are given in this chapter.

6-1
6.1 MAIN BOARD DIMENSION

4.26 (108.4)
6.06 (154)

Figure 6-1 Main Board Wiring Pattern (Heads side) Unit: inches (mm)

6.06 (154)

Figure 6-2 Main Board Wiring Pattern (Tails side)

6-2
 CHAPTER 6 BOARD DIMENSIONS

Figure 6-3 Main Board Parts Layout (Heads side)

Figure 6-4 Main Board Parts Layout (Tails side)

6-3
6.2 SWITCH BOARD DIMENSION

2.36 (60)

0.94 (24)
Unit: inches (mm)

Figure 6-5 Switch Board Dimensions

6-4
 CHAPTER 7
PARTS LIST

Diagrams and list of the DPU-414 Serial thermal Printer parts are given in this chapter.

7-1
Figure 7-1 Parts Developments

7-2
 CHAPTER 7 PARTS LIST

Table 7-1 Parts List

No. Part No. Part name Qty. Comments

1 U000092913X3 UPPER CASE 1 With paper cutter
2 U000093374X2 BOTTOM CASE 1 With rubber foot
3 U000952806X0 PRINTER MECHANISM BLOCK 1
4 U000955855X0 MAIN PCB BLOCK 1 With ribbon wire
5 U000955866X0 SWITCH PCB BLOCK 1
6 U000094421X1 PAPER COVER 1
7 U000093600X1 BATTERY LID 1
8 U000095038X0 POWER SW SLIDER 1
9 U000095084X0 ALTERNATE SW BUTTON 1
10 U000094948X0 FEED BUTTON 1
11 U000076116X0 GROUNDING TERMINAL A 1

Pan head tap tight screw (B tight),NIP, For attaching PRINTER

12 U00009793100 4
2.0 x 6 MECHANISM BLOCK

For attaching UPPER

Pan head tap tight screw (B tight) ,NIP,
13 U00099961700 4 CASE and BOTTOM
2.6 x 18
CASE
For attaching MAIN PCB
Pan head tap tight screw (B tight) ,NIP,
14 U00095504500 3 BLOCK and SWITCH PCB
3.0 x 6
BLOCK
For attaching
Pan head tap tight screw (B tight) ,NIP,
15 U00009794200 1 GROUNDING TERMINAL
3.0 x 10
A

Sems screw (T) ,NIP,

16 U00009803200 1 For attaching terminal
M3.0 x 8

7-3
7-4
 CHAPTER 8
PACKING SPECIFICATIONS

The packing list and diagrams for the DPU-414 Serial Thermal Printer are given in this chapter.

8-1
 1

3 (cushion)

3 (vinyl bag)

3 (inner box)

3 (outer box)

Figure 8-1 Packing Materials developments

8-2
 CHAPTER 8 PACKING SPECIFICATIONS

Table 8-1 Packing List

No. Part No. Part name Qty. Comments

1 U000448558X6 USER'S GUIDE 1

2 U000765854X0 THERMAL ROLL PAPER 1
Outer box, inner box,
3 U000086185X0 Individual Packing Box Set 1
cushion and vinyl bag

8-3