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    Service Report 84398882896 20200818

    Uploaded by

    Aashishh Patil
    An on-site engineer visited a customer to repair their laptop. The laptop was not consistently charging. The engineer found the issue was with the motherboard and replaced it. The laptop is now charging properly. The customer declined to sign the service report but the engineer emailed the report to the customer contact. Replacement parts were retained by Dell and the customer was notified of Dell's policies regarding returning defective parts.

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    Service Report 84398882896 20200818

    Uploaded by

    Aashishh Patil
    229 views1 page
    An on-site engineer visited a customer to repair their laptop. The laptop was not consistently charging. The engineer found the issue was with the motherboard and replaced it. The laptop is now charging properly. The customer declined to sign the service report but the engineer emailed the report to the customer contact. Replacement parts were retained by Dell and the customer was notified of Dell's policies regarding returning defective parts.

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    An on-site engineer visited a customer to repair their laptop. The laptop was not consistently charging. The engineer found the issue was with the motherboard and replaced it. The laptop is now charging properly. The customer declined to sign the service report but the engineer emailed the report to the customer contact. Replacement parts were retained by Dell and the customer was notified of Dell's policies regarding returning defective parts.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    229 views1 page

    Service Report 84398882896 20200818

    Uploaded by

    Aashishh Patil
    An on-site engineer visited a customer to repair their laptop. The laptop was not consistently charging. The engineer found the issue was with the motherboard and replaced it. The laptop is now charging properly. The customer declined to sign the service report but the engineer emailed the report to the customer contact. Replacement parts were retained by Dell and the customer was notified of Dell's policies regarding returning defective parts.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    SERVICE REPORT

    Services under this Repair Order Form are subject to Dell's standard terms & conditions, in particular the terms & conditions of service & support, available at
    www.dell.com. It is the Customer's sole responsibility to complete a backup of all existing data, software, and programs on affected systems before receiving
    Services (including telephone support). Except as agreed to in writing between Customer and Dell, Dell's service offerings do not include the loading or reloading
    of the Customer's application software or the Customer's data as set forth in your service description, available at www.dell.com/servicecontracts/global. DELL
    WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, SOFTWARE, AND PROGRAMS OR DAMAGE TO DATA, SOFTWARE AND
    PROGRAMS OR LOSS OF USE OF ANY COMPUTER OR NETWORK SYSTEMS.

    CUSTOMER ENGINEER DETAILS

    Name : Alpana Tatke Company : RESERVE BANK OF INDIA Name : Mitthilesh Laiya

    Phone : +919920033115 Address : RESERVE BANK OF INDIA B 65 ID: 612022


    5th floor RBI Officers quarters P
    Email: alpanatatke@rbi.org.in Balu marg Prabhadevi
    MRT:MUMBAI,400025,
    PRABHADEVI, MRT:MUMBAI,
    400025

    DISPATCH NUMBER SERVICE TAG SLA PRODUCT MODEL COMPLETED ON ISSUE RESOLVED

    84398882896 934DWJ2 Next Business Day LATITUDE 3480 8/18/2020 6:44:06 PM Yes

    REPLACEMENT PARTS

    No. Dell Part QTY Description Parts Retained by Customer

    1 TD9WG 1 PWA,PLN,U,T,STI5-6200U,3X80 No

    2 06335 1 PAD,THRM INTFC CLNG,SINGLE No

    3 W6CFD 1 PAD,CLG,PSX,33X12X0.2,CPU,PORT No

    Customer acknowledges and agrees that Dell owns all parts removed from the system. Customer confirms that if they retain the parts temporarily they will
    return the defective parts(s) within 10 days from the completed date stated in this form and in accordance with Dell's Terms and Conditions of Service and
    Support. Customer agrees that if the Original Part is not returned to Dell within the agreed time frame, an invoice will be issued to the Customer by Dell for the
    value of the part at Dell's current price and Customer will be liable to pay Dell this amount invoiced.

    DIAGNOSTICS

    ePSA Pass

    COMMENTS FROM ONSITE ENGINEER

    engineering visted site. vst, found issue with laptop missing the charge in the middle so refixed but same ie its for sometime it's charges sometime not so
    replace the motherboard. now charging if the call is done again for the same pls send the DC in port. as the new motherboard is in the system. other system
    working fine. no damage found in the same.

    CUSTOMER SIGNATURE EMAIL SENT TO


    Customer declined to sign-off/Customer was not available to sign-off
    Name : Alpana Tatke
    Email: alpanatatke@rbi.org.in

    Internal Use - Confidential

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