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AXIS P3807-PVE Network Camera: User Manual

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AXIS P3807-PVE Network Camera

User Manual
AXIS P3807-PVE Network Camera

Table of Contents

Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
How to access the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About secure passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product webpage overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Image quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Privacy masks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Streaming and storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
How to reset to factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
How to check the current firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
How to upgrade the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Technical issues, clues and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

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AXIS P3807-PVE Network Camera

Product overview

Product overview

1 Network connector
2 SD card slot
3 Grounding contact
4 Control button
5 Status LED indicator
6 Roll ±10°
7 Tilt 0°, 35°, 45°, 55°
8 Pan ±180°

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AXIS P3807-PVE Network Camera

How to access the product

How to access the product

AXIS IP Utility and AXIS Device Manager are recommended methods for finding Axis products on the network and assigning them IP
addresses in Windows®. Both applications are free and can be downloaded from axis.com/support

The product can be used with the following browsers:

• Windows®: ChromeTM (recommended), Firefox®, Edge®, or Opera®

• OS X®: ChromeTM (recommended) or Safari®

• Other operating systems: ChromeTM or Firefox®.

If you need more information about recommended browsers, go to axis.com/browser-support

About secure passwords


Important
Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set
up a secure and encrypted HTTPS connection and then change the password.

The device password is the primary protection for the data and services. Axis devices do not impose a password policy as they may be
used in various types of installations. To protect your data we recommend that you:

• Change the default password that comes with each device.

• Use a password with at least 8 characters, preferably created by a password generator.

• Don’t expose the password.

• Change the password at a recurring interval, at least once a year.

Set a secure password for the root account


Important
The default administrator username is root. If the password for root is lost, reset the device to factory default settings.

1. Type a password. Follow the instructions about secure passwords. See About secure passwords on page 4 .

2. Retype the password to confirm the spelling.

3. Click Create login. The password has now been configured.

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AXIS P3807-PVE Network Camera

Setup

Setup

Product webpage overview

1 Live view control bar


2 Live view
3 Product name
4 Controls
5 Video control bar
6 Settings toggle

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AXIS P3807-PVE Network Camera

Setup

7 Settings tabs

About the product's built-in help


You can access the built-in help from the product’s webpage. The help provides more detailed information on the product’s
features and their settings.

Image quality
How to use leveling guide
To adjust the view in relation to a reference area or object, use the leveling guide in combination with mechanical adjustment
of the camera.

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AXIS P3807-PVE Network Camera

Setup

1. Go to Settings > System > Orientation and click .

2. Adjust the camera mechanically until the position of the reference area or object, is aligned with the leveling guide.

About capture modes


Capture mode defines the maximum frame rate available in the Axis product. Depending on which capture mode you select, you
may not be able to use WDR.

A capture mode consists of a resolution and the corresponding frame rate available in the product. The capture mode setting
affects the camera’s field of view and aspect ratio.

The lower resolution capture mode is cropped out from the highest resolution.

The image shows how the field of view and aspect ratio can change between two different capture modes.

How to select capture mode


Which capture mode to choose depends on the requirements of frame rate and resolution for the specific surveillance setup. For
specifications about available capture modes, see the product’s datasheet. To find the latest version of the datasheet, go to axis.com

How to select exposure mode


There are different exposure mode options in the camera that adjusts aperture, shutter speed, and gain to improve image quality for
specific surveillance scenes. Go to Settings > Image > Exposure and select between the following exposure modes:

• For most use cases, select Automatic exposure.

• For environments with certain artificial lighting, for example fluorescent lighting, select Flicker-free.

Select the same frequency as the power line frequency.

• For environments with certain artificial light and bright light, for example outdoors with fluorescent lighting at night and
sun during daytime, select Flicker-reduced.

Select the same frequency as the power line frequency.

• To lock the current exposure settings, select Hold current.

How to benefit from IR light in low-light conditions using night mode


Your camera uses visible light to deliver color images during the day. As light diminishes, you can set the camera to automatically
shift to night mode. In night mode the camera uses both visible light and near-infrared light to deliver black-and-white images.
Since the camera uses more of the available light it can deliver brighter, more detailed, images.

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AXIS P3807-PVE Network Camera

Setup

1. Go to Settings > Image > Day and night, and make sure that the IR cut filter is set to Auto.

2. To determine at what light level you want the camera to shift to night mode, move the Threshold slider toward Bright
or Dark.

Note
If you set the shift to occur when it’s brighter, the image remains sharper as there will be less low-light noise. If you
set the shift to occur when it’s darker, the image colors are maintained longer but there will be more image blur due
to low-light noise.

How to reduce noise in low-light conditions


To reduce noise in low-light conditions, you can adjust one or more of the following settings:

• Make sure that the exposure mode is automatic.

Note
Increasing the max shutter value can result in motion blur.

• The shutter speed should be as slow as possible, which means you should set max shutter to the highest possible value.

• Reduce sharpness in the image.

• Try lowering the max gain value.

How to reduce motion blur in low-light conditions


To reduce motion blur in low-light conditions, you can adjust one or more of the following settings:

Note
Image noise will increase if you increase the gain.

• Increase shutter speed and gain. Go to Settings > Image > Exposure and set Max shutter to a lower value, and Max gain
to a higher value.

If you are still experiencing motion blur, you can try one of the following:

• Increase the light level in the scene.

• Mount the camera so that objects move toward it or away from it rather than sideways.

How to handle scenes with strong backlight


Dynamic range is the difference in light levels in an image. In some cases the difference between the darkest and the brightest
areas can be significant. The result is often an image where either the dark or the bright areas are visible. Wide dynamic range
(WDR) makes both dark and bright areas of the image visible.

1. Go to Settings > Image.

2. Turn on WDR under Wide dynamic range.

3. Use the Local contrast slider to adjust the amount of WDR.

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AXIS P3807-PVE Network Camera

Setup

Image without WDR.

Image with WDR.

Note
WDR may cause artifacts in the image.

Find out more about WDR and how to use it at axis.com/web-articles/wdr

Privacy masks
How to hide parts of the image with privacy masks
What is a privacy mask?

A privacy mask is a user-defined area that covers a part of the monitored area. In the video stream, privacy masks appear either as
blocks of solid color or with a mosaic pattern.

You’ll see the privacy mask on all snapshots, recorded video, and live streams.

You can use the VAPIX® application programming interface (API) to turn off the privacy masks.

Important
Using multiple privacy masks may affect the product’s performance.

How to create a privacy mask

To create a privacy mask, go to Settings > Privacy mask .

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AXIS P3807-PVE Network Camera

Setup

Overlays
About overlays
Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp,
or during product installation and configuration.

How to show an image overlay


1. Go to Settings > Overlay.

2. Select Create overlay and select Image overlay.

3. Choose Import.

4. Upload own overlay image.

5. Choose the image from the list of images.

6. To position the image overlay, choose Custom or one of the presets.

How to show a text overlay when the camera detects motion


This example explains how to display the text “Motion detected” when the camera detects motion:

Make sure the AXIS Video Motion Detection application is running:

1. Go to Settings > Apps > AXIS Video Motion Detection.

2. Start the application if it is not already running.

3. Make sure you have set up the application according to your needs.

Add the overlay text:

4. Go to Settings > Overlay.

5. Select Create overlay and select Text overlay.

6. Enter #D in the text field.

7. Choose text size and appearance.

8. To position the text overlay, choose Custom or one of the presets.

Create an action rule:

9. Go to System > Events > Action rules.

10. Create an action rule with AXIS Video Motion Detection as trigger.

11. From the list of actions, select Overlay text.

12. Type “Motion detected”.

13. Set the duration.

Note
If you update the overlay text it will be automatically updated on all video streams dynamically.

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AXIS P3807-PVE Network Camera

Setup

Streaming and storage


How to choose video compression format
Decide which compression method to use based on your viewing requirements, and on the properties of your network. The
available options are:

Motion JPEG

Motion JPEG or MJPEG is a digital video sequence that is made up of a series of individual JPEG images. These images are then
displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion
video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image
contained in the stream.

H.264 or MPEG-4 Part 10/AVC

Note
H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed
copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion
JPEG format and by as much as 50% compared to the MPEG-4 standard. This means that less network bandwidth and storage space
are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.

How to reduce bandwidth and storage


Important
If you reduce the bandwidth it can result in loss of details in the picture.

1. Go to live view and select H.264.

2. Go to Settings > Stream.

3. Do one or more of the following:

- Turn on the Zipstream functionality and select the desired level.

- Turn on dynamic GOP and set a high GOP length value.

- Increase the compression.

- Turn on dynamic FPS.

How to set up network storage


To store recordings on the network, you need to set up network storage:

1. Go to Settings > System > Storage.

2. Click Setup under Network storage.

3. Enter the IP address of the host server.

4. Enter the name of the shared location on the host server.

5. Move the switch if the share requires a login, and enter username and password.

6. Click Connect.

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AXIS P3807-PVE Network Camera

Setup

Events
About events
The event pages allow you to configure your product to perform actions when different events occur. For example, the product
can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when
the action is triggered is called an action rule.

How to trigger an action


1. Go to Settings > System > Events to set up an action rule. The action rule defines when the camera will perform certain
actions. Action rules can be setup as scheduled, recurring, or for example, triggered by motion detection.

2. Select what Trigger must be met to trigger the action. If you specify more than one trigger for the action rule, all
of them must be met to trigger the action.

3. Select which Action the camera should perform when the conditions are met.

Note
If you make changes to an active action rule, the action rule needs to be restarted for the changes to take effect.

How to record video when the camera detects motion


This example explains how to set up the camera to start recording to the SD card five seconds before it detects motion and to
stop one minute after.

Make sure the AXIS Video Motion Detection application is running:

1. Go to Settings > Apps > AXIS Video Motion Detection.

2. Start the application if it is not already running.

3. Make sure you have set up the application according to your needs.

Create an action rule:

4. Go to Settings > System > Events and add an action rule.

5. Type a name for the action rule.

6. From the list of triggers, select Applications and then select AXIS Video Motion Detection (VMD).

7. From the list of actions, select Record video.

8. Select an existing stream profile or create a new one.

9. Enable and set the pre-trigger time to 5 seconds.

10. Enable While the rule is active.

11. Enable and set the post-trigger time to 60 seconds.

12. Select SD card from the list of storage options.

13. Click Ok.

How to record video when the camera detects impact


Shock detection allows the camera to detect tampering caused by vibrations or shock. Vibrations due to the environment or to an
object can trigger an action depending on the shock sensitivity range, which can be set from 0 to 100. In this scenario, someone is
throwing rocks at the camera after hours and you would like to get a video clip of the event.

1. Go to Settings > System > Detectors.

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AXIS P3807-PVE Network Camera

Setup

2. Set shock detection to on, and set a value for the shock sensitivity.

Create an action rule:

3. Go to Settings > System > Events and add an action rule.

4. Type a name for the action rule.

5. From the list of triggers, select Detectors and then select Shock detection.

6. From the list of schedules, select After Hours.

7. From the list of actions, select Send Video Clip.

8. Select an existing stream profile or create a new one.

9. Enable and set the pre-trigger time to 5 seconds.

10. Enable While the rule is active.

11. Enable and set the post-trigger time to 60 seconds.

12. Select an existing recipient or create a new one.

13. Click OK.

How to automatically send an email if someone spray paints the lens


1. Go to System > Detectors.

2. Turn on Trigger on dark images. This will trigger an alarm if the lens is sprayed, covered, or rendered severely out of focus.

3. Set a duration for Trigger after. The value indicates the time that must pass before an email is sent.

Create an action rule:

4. Go to Events > Action rules and add an action rule.

5. Enter a name for the action rule.

6. From the list of triggers, select Detectors and then select Tampering.

7. From the list of actions, select Send Notification and then select a recipient from the list or click New Recipient
to create a new recipient.

8. Enter name and address for the email.

9. Click Ok.

Applications
About applications
AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications
for Axis products. To find out more about available applications, downloads, trials and licenses, go to axis.com/applications

To find the user manuals for Axis applications, go to axis.com

Note
• Several applications can run at the same time but some applications might not be compatible with each other. Certain
combinations of applications might require too much processing power or memory resources when run in parallel. Verify
that the applications work together before deployment.

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AXIS P3807-PVE Network Camera

Troubleshooting

Troubleshooting

If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support

How to reset to factory default settings


Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See Product overview on page 3 .

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90

5. Use the installation and management software tools to assign an IP address, set the password, and access the video stream.

The installation and management software tools are available from the support pages on axis.com/support

It is also possible to reset parameters to factory default through the web interface. Go to Settings > System > Maintenance and
click Default.

How to check the current firmware


Firmware is the software that determines the functionality of network devices. One of your first actions when troubleshooting a
problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular
problem.

To check the current firmware:

1. Go to the product’s webpage.

2. Click on the help menu.

3. Click About.

How to upgrade the firmware


Important
Preconfigured and customized settings are saved when the firmware is upgraded (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.

Important
Make sure the product remains connected to the power source throughout the upgrade process.

Note
When you upgrade the product with the latest firmware, the product receives the latest functionality available. Always read
the upgrade instructions and release notes available with each new release before upgrading the firmware. To find the latest
firmware and the release notes, go to axis.com/support/firmware

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AXIS P3807-PVE Network Camera

Troubleshooting

1. Download the latest firmware file to your computer, available free of charge at axis.com/support/firmware

2. Log in to the product as an administrator.

3. Go to Settings > System > Maintenance. Follow the instructions on the page. When the upgrade has finished, the
product restarts automatically.

AXIS Device Manager can be used for multiple upgrades. Find out more at axis.com/products/axis-device-manager

Technical issues, clues and solutions


If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support

Problems upgrading the firmware


Firmware upgrade failure If the firmware upgrade fails, the product reloads the previous firmware. The most common reason
is that the wrong firmware file has been uploaded. Check that the name of the firmware file
corresponds to your product and try again.
Problems after firmware If you experience problems after a firmware upgrade, roll back to the previously installed version
upgrade from the Maintenance page.

Problems setting the IP address


The product is located on a If the IP address intended for the product and the IP address of the computer used to access the
different subnet product are located on different subnets, you cannot set the IP address. Contact your network
administrator to obtain an IP address.
The IP address is being used Disconnect the Axis product from the network. Run the ping command (in a Command/DOS
by another device window, type ping and the IP address of the product):

• If you receive: Reply from <IP address>: bytes=32; time=10...


this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis product. Check all cabling and reinstall the product.
Possible IP address conflict The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
with another device on the This means that if the same default static IP address is also used by another device, there may
same subnet be problems accessing the product.

The product cannot be accessed from a browser


Cannot log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings.
See How to reset to factory default settings on page 14.
The IP address has been IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been
changed by DHCP changed, use AXIS IP Utility or AXIS Device Manager to locate the product on the network. Identify
the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, go to axis.com/support

The product is accessible locally but not externally


Router configuration Check that your router allows incoming data traffic to the Axis product. The router must support
UPnP®.
Firewall protection Check the Internet firewall with your network administrator.

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AXIS P3807-PVE Network Camera

Troubleshooting

Problems with streaming


Multicast H.264 only Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264 Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.
Poor rendering of H.264 Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images downloaded from the manufacturer’s website.
Color saturation is different Modify the settings for your graphics adapter. Go to the adapter’s documentation for more
in H.264 and Motion JPEG information.
Lower frame rate than • See Performance considerations on page 16.
expected • Reduce the number of applications running on the client computer.
• Limit the number of simultaneous viewers.
• Check with the network administrator that there is enough bandwidth available.
• Lower the image resolution.
• Log in to the product’s webpage and set a capture mode that prioritizes frame rate.
Changing the capture mode to prioritize frame rate might lower the maximum
resolution depending on the product used and capture modes available.
• The maximum frames per second is dependent on the utility frequency (60/50 Hz) of
the Axis product.

Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors
affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.

The following factors are the most important to consider:

• High image resolution or lower compression levels result in images containing more data which in turn affects the
bandwidth.

• Rotating the lens manually will result in better performance compared to rotating the image from the GUI.

• Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.

• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and
bandwidth.

Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that
streams are identical.

• Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.

• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

• Heavy network utilization due to poor infrastructure affects the bandwidth.

• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and
the general performance.

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AXIS P3807-PVE Network Camera

Specifications

Specifications

To find the latest version of the product’s datasheet, go to the product page at axis.com and locate Support & Documentation.

LED indicators
Status LED Indication
Unlit Connection and normal operation.
Green Shows steady green for 10 seconds for normal operation after startup completed.
Amber Steady during startup. Flashes during firmware upgrade or reset to factory default.
Amber/Red Flashes amber/red if network connection is unavailable or lost.

SD card slot
NOTICE
NO TICE
• Risk of damage to SD card. Do not use sharp tools, metal objects, or excessive force when inserting or removing the
SD card. Use your fingers to insert and remove the card.
• Risk of data loss and corrupted recordings. Do not remove the SD card while the product is running. Unmount the SD card
from the product’s webpage before removal.

This product supports microSD/microSDHC/microSDXC cards.

For SD card recommendations, see axis.com

microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are
trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

Buttons
Control button
The control button is used for:

• Resetting the product to factory default settings. See How to reset to factory default settings on page 14.

• Connecting to an AXIS Video Hosting System service. To connect, press and hold the button for about 3 seconds until the
status LED flashes green.

Connectors
Network connector
RJ45 Ethernet connector with Power over Ethernet (PoE).

17
User Manual Ver. M1.13
AXIS P3807-PVE Network Camera Date: August 2018
© Axis Communications AB, 2018 Part No. T10128153

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