Technology in Sport

Image Wanderers Cricket

Stadium in Johannesburg
during the 2003 Cricket World
Cup final trophy presentation

Technology in sport –
a changing world
If facebook
was a country
Technology is transforming
it would be the our experience of modern
3rd
largest
in the
world,
sporting events and the
venues that host them
600 million
facebook users
January 2011
www.wikipedia.com

2
Spectators, governing bodies, event organisers, venue
operators and clubs are demanding more from their
sporting events. Technology provides the platform to Strategy
reach global audiences and personalise events through and concepts
the use of TV, mobile and internet solutions.

Spectators are demanding more from their media Operations Technology

Advances in technology have meant that information consulting and architecture
is now more accessible than ever. High bandwidth, operational and systems
readiness design
increasingly powerful devices and most recently,
the advent of HD and 3D TV, have raised the bar. In
addition, the rise of social media has enhanced fans’
expectations regarding the frequency and interactivity Commercial
of engagement. Venues now rely heavily on the web advice
and smart phone applications to create touch points and
converse with the sports community.

Time has become a high value commodity and people

want technology to enhance their sporting lives.
After all, why would you travel to a venue 10 miles
away unless you knew a court was available and you
could park nearby? In this scenario it is the role of
technology to provide participants with the real-time
information they need.

3
4
A changing world of broadcast and Technology links sport and money
media services From broadcast and media rights to retail and
The record-breaking TV audience for the 2010 membership, technology plays a vital role in the
football World Cup™ was estimated at 28 billion. sports business. High profile advertising panels
Around 70 million people viewed the event online. can get sponsors’ messages to fans in increasingly
This trend is set to continue as both broadcasters and sophisticated ways. Smart stadium access is used
viewers become more comfortable with streaming to track people’s spending and behaviour patterns,
content direct to home TVs and computers. At the enabling operators to offer spectators a more
next World Cup™, we will watch the games on TV, personal experience.
computers, mobile phones, tablet computers, and
interact with other fans.
An integrated approach
Realising the full potential of this changing
The rise of the virtual umpire world demands a deep understanding of venue
Fans now expect technology to be used for architecture, the visitor experience, and the role
controversial decisions. For example, cricket of technology in sport.
umpires can now use Hawk-Eye’s motion analysis
technology, and rugby referees can consult a video Arup specialises in designing venues, appraising
replay. Not all federations may agree with this investment in them and delivering the state-of-
approach but it does need to at least be considered the-art technology that enables venue operators to
when designing a venue. create rich visitor experiences. We offer specialist
services that can be tailored to deliver smarter
sports projects for events, venues, sports parks
Technology convergence and smart systems or even entire sport cities.
Major events and venues use smart systems
to optimise security, transport and facilities Our services cover:
management. For example, UK football clubs -- Spectator experience
are leading the way with smart cards that act as
-- Broadcast, media and content services
membership, loyalty and payment cards, enhancing
efficiency for spectators. Technology also enables -- Safety and security
these venues to conduct environmental and energy -- Event operations and lights, sound and vision
management in real-time by linking the event -- Transport, logistics and wayfinding
schedule and occupancy information with building -- Technology and sustainability
management systems to optimise on stadium bowl
or concourse cooling. -- Sustainable stadia cooling
-- Integrating technology with design
and construction
-- Sports federation compliance
-- Venue management
-- Elite athlete performance
-- Commercial strategy
-- Systems integration and IT management
-- Major event operational readiness

IN
5
 Spectator experience

The emergence In the past, catering for spectators at a sporting event meant
giving them a seat or a place to stand that had reasonable

of sports-related
sightlines to the field of play. This is no longer sufficient.
Converged technologies now enable spectators to interact
with an event long before they reach the venue. Shared
technology has information platforms deliver the same information to you
whether you’re at home or on the move.
put spectators Enhancing the spectator experience
at the heart of Venue operators use technology to enhance the spectator
experience and create unforgettable sporting events:
the action -- Customer relationship management systems use
information about past preferences in order to tailor
promotional offers
-- Internet technology makes it easy to buy a ticket
(which might be an electronic ticket you carry on
your smartphone)

4bn
-- Wayfinding technologies can guide spectators
to their seat
-- In-venue technology enhances the spectator experience
by showing action and analysis on giant screens or
people have streaming it to smartphones
mobile phones -- Phones may even point spectators to their favourite
today catering outlet at the venue and allow them to pay
Source: www.ft.com using contactless payment

6
Main image Arsenal Emirates Stadium
Left Lord’s Cricket Ground, London
Right 2008 Beijing Olympics
©Arup Associates

©Arup Associates

Increasing opportunities for venue operators

Technology can deliver an improved service by Meeting these expectations requires an in-depth
creating more interactive touch points with spectators, understanding, not only of the sport and event itself but
encouraging repeat attendance, increasing sales also what’s most important for spectators and how this
of additional services and reducing staffing and could be enhanced by technology.
administration costs.
Arup can identify the opportunities driven by
Technology also enables venues to engage spectators technology and advise venue operators how to
beyond the gates. Increasingly, spectators are “visiting” capitalise upon these.
the venue online and sampling pre-event video, audio
and information. In the future, spectators will expect a
richer virtual venue experience even before attending
the venue itself.

7
 ©Richard Davies

Media Centre,
Lord’s Cricket Ground,
London

8
Broadcast, media and
content services

Ensuring that venues meet the needs of

broadcasters and press requires meticulous
planning and engineering
Sports broadcasting and media is big business. The Facilities for press journalists and photographers
television rights for the UK Premier League were -- Work rooms
recently valued at £1bn. It is therefore surprising that
-- Conference rooms
media and broadcast facilities are one of the most
frequently overlooked areas of a sports venue project. -- Interview spaces
Creating functional and tailored facilities within a -- Connectivity to reliable high-speed data services
sports venue is as important as considering the playing
surface or the spectator experience. As a result the
more established venues have invested in the capture, Permanent or cabling overlay
production and publishing of their own content. These
A permanent broadcast cable installation has advantages
multi media solutions are an integral part of their
for the venue operator and broadcaster. Outside
commercial and spectator strategies.
broadcast vehicles can arrive on-site and connect to
the permanent cable system. This removes the need for
Catering for the media temporary cable runs and ensures broadcasters benefit
World-class media services are vital to a successful from a robust, reliable cabling system. It is also usually
sports event. Media requirements vary greatly but the case that special events that occur on an infrequent
service expectations are always high and the largest basis will require their own overlay cabling.
sports events will need to cater for as many as 20,000
media representatives. Technology and multimedia ready infrastructure
Journalists need to get timely and reliable information Focused and dependable technology infrastructure
about when and where stories might arise, both on is the key to servicing the needs of broadcast and
and off the field of play, and need to be there when the media. Digital multimedia content transmission,
story breaks. They also need access to facilities where storage and manipulation technology has become
they can create and file their stories. more widely available. Coupled with the web presence
for publishing this content, venues can leverage their
existing infrastructure to drive more content creation
Facilities for broadcasters and distribution.
-- Camera positions
Arup creates scalable and dependable IT and
-- Studio space
multimedia ready infrastructure for its sports clients.
-- Flash interview areas Our engineers have the skills and expertise to deliver
-- Satellite uplink areas mission-critical broadcast and multimedia projects, on
-- Broadcast compounds time and to budget.
-- Commentator positions
-- Permanent or temporary cabling
-- Telecommunications links

9
 Safety and security

The appropriate application of technology

enables the creation of safe and secure venues
A spectrum of uses
Venues are used in many different ways, from
providing a training location on a day-to-day basis,
to staging major national and international events.
These varied uses create many different demands
with respect to safety and security that need to
be addressed in a flexible and responsive way. In
addition, crowded spaces and the attendance of VIPs
place additional constraints that need to be addressed.

Integrating technology with security personnel

©Arup Associates
Technology can be applied and integrated in an
effective way to complement the use of guards and
stewards, without the need for capital outlay. IP based
CCTV systems can provide real-time and recorded
images capable of being viewed from multiple
locations both on- and off-site using command
and control systems employing state-of-the-art
situational awareness tools. Real-time 3D models can
be produced by using accurate Light Detection and
Ranging (LiDAR) scans of the site and surrounding
areas, combined with architectural designs to provide
an accurate simulation prior to project sign-off.

Our approach
©Arup

Arup’s experience of security for venues with these

needs means that we have a clear understanding
Top Kensington Oval Cricket Stadium, 2007
of the demands on venue managers. These include Cricket World Cup. Architect and Engineer:
obtaining venue licences for major events meeting Arup Associates
national and international regulations relating to Bottom Hong Kong Jockey Club – strategy
doping and match fixing, managing emergency for the integration of security and building
management systems over the IT network
situations and supporting the daily business.
Technology can be a tool in responding to these.

Arup can apply novel technologies that can be used

with traditional building techniques and materials to
complement the architectural aspirations of world
renowned venues, providing a suitable, protective
environment. Solutions are fully researched and
evaluated in a test environment before being
transferred into sporting arenas.

10
Event operations and lights,
sound and vision

©Stade de France

©Arup
Event operations Event overlay - lights, sound and vision
The challenges of event operations are often To survive, sports venues need to be able to host other
overlooked when a sports venue is designed. To foster events and it is often the case that an entire venue is
world-class performance, a venue’s design must created as an overlay. We have the skills to design and
meet the different requirements of all the events it is engineer put-up and tear-down venues for events like
expected to support. the 9th FINA World 25m Swimming Championships
2008, held in Manchester.
The venue needs to be capable of being reconfigured
for different events at short notice without incurring Although sports venues are designed for sports events,
significant expenses. For example, permanent systems other forms of entertainment are often significant money-
must be flexible enough to support event-specific VIP earners, with stadiums hosting everything from monster
operations and pop-up catering outlets. truck competitions to rock concerts. Venue designs
therefore have to allow all types of media systems,
Arup recognises that event operations are distinct special event lighting and sound systems to be overlaid.
from business-as-usual venue management but that
the two need to function well together to create Sightlines and seating options for other types of
a successful event. Our approach is to design events need to be studied and decisions made about
intelligent, open, modular and cost-effective systems, procurement, storage space, rental and easy access
which will serve different events equally well and for temporary installation. Roof structural loads should
can be easily reconfigured. include event-based equipment overlays, as should
power provision and temporary containment routes for
additional lighting and other electrical equipment.

2006
Easy access to installation locations and strategies for
tour and outside broadcast truck parking need to be
evaluated. In some building types, technical access
The ways might be needed to reduce set-up and strip-down
FIFA World Cup Final Top left image U2 at time and related operational costs.
Stade de France
was watched by

715
Top right image Arup understands what makes a venue successful. While
million The 9th FINA World we cannot predict the future, we can help to ensure that
people 25m Swimming
Championships 2008, a venue can adapt and continue to serve its owners cost-
Source:
www.fifa.com Manchester effectively for the whole of its expected life.

11
12
Transport, logistics and wayfinding

Technology plays a vital part in reducing

stress by making spectator journeys as
smooth as possible
Sports venues must cope with thousands of spectators
arriving and leaving at the same time, together with
logistics requirements such as broadcast and delivery
trucks. Peak flows in a stadium or large arena create
huge stresses on local transport infrastructure.

Modern intelligent transport systems (ITS)

technology can soothe these peak flows and help
alleviate the stresses.

Intelligent transport systems include:

-- CCTV
-- Dynamic displays
-- Traffic signals
-- Sensory technology
-- Car park management
-- Safety technology
-- Transport management systems
-- Computer-assisted decision support
-- Delivery vehicle scheduling systems

This technology is used to disseminate information

such as the right road and street signage, and
information displays for spectators. The ticket
booking platform, the car park management
system and venue access system can be linked
together to ensure a seamless spectator journey
from home to seat.

To address the transport and wayfinding needs

of modern sports venues and events, Arup brings
together teams of experts in transport, wayfinding
and signage, technology, logistics (delivery
servicing and waste management) and venue
planning. Together they provide solutions that Main image Signage at the 2008
deliver successful sports events for spectators Beijing Olympics
and organisers. Top Wayfinding at Gateshead API
Bottom Sydney Olympic Park

13
 Technology and sustainability

A successful approach to sustainability

demands a combination of executive strategy
and individual feedback
Across the world, sporting clubs, venues, associations Raising awareness, enhancing reputation
and sponsors have begun to address sustainability Sporting events have a unique opportunity to raise
issues. Internationally recognised best practice awareness about environmental and societal issues
examples include the 2006 FIFA Green Goal and in doing so, improve their reputations. The
programme and the Vancouver 2010 Olympics Millennium Stadium recognised that rebranding as
Sustainability Stars programme. part of a comprehensive strategy could enhance its
reputation for addressing local issues such as health
Sustainability frameworks and unemployment.
A sustainability framework that sets out priorities for
the organisation can help focus efforts to mitigate The importance of data
impacts, monitor performance and communicate To manage energy use, resource use and waste, an
success. Arup’s study for the Millennium Stadium organisation, event or venue must collect and analyse
in Cardiff, Wales, identified priority initiatives good quality data. Once baseline data has been
that resulted from creating a framework. These established it can be used to model future scenarios
included spectator travel coordination, a sustainable and focus efforts. It also gives a clear picture of
procurement policy and measuring the impact of progress made and can underpin any messaging or
stadium lighting, heating and ventilation. reporting to stakeholders giving a greater level of
credibility to claims made about improvement.

14
Empowering the individual
For the consumer to be empowered to play their part
and make meaningful choices, they need more detailed
and personalised feedback about their consumption.
On a community level, informatics can show how an
individual’s choices contribute to the overall impact and
people’s natural competitiveness motivates them to keep
improving their scores.

Technology can also be part of the problem

Arup has found that behavioural change can produce almost
as much in energy savings as changing the technology.
In a recent modelling study for the Low2No sustainable
development design competition in Helsinki, Arup
identified that approximately 20% savings could result from
behavioural change and 20-30% savings could result from
physical interventions. This suggests that a sensible approach
would be to start with behavioural change interventions to
reduce demand, so that fewer physical interventions are
needed to reduce emissions from the supply.

In the past, IT has been identified as mission critical for

an organisation, event or venue and as such, has been over
specified. This is clearly unsustainable and open to risk The 2011 Main image Millennium
Stadium, Cardiff
over time. A clear strategy for IT energy demand is critical Cricket World
to reduce the impact of energy use whilst making sure that Cup India Above Arup carbon
footprinted the Concert
the business runs smoothly.
and Pakistan for Diana 2007, Wembley
Stadium, UK
semi-final was
Our approach watched by

1bn
Arup’s global team of specialists offer services in assessing
impact, creative design and implementation, gaining
regulatory approvals, reporting publicly, stakeholder
consultation, managing risk and controlling costs. Source: www.guardian.co.uk

15
16
 Sustainable
stadia cooling

Spectator comfort
and athlete safety is
of particular concern
in hot climates where
soaring temperatures
can heat stadia to
uncomfortable levels
and can lead to
players suffering from
heat stress injury
In hot climates, such as the Middle East where outside
temperatures can reach 50°C, stadia may need to be
cooled by at least 20°C to reach bearable comfort
levels for spectators and athletes. This is not only
expensive but can consume vast amounts of energy.

Sustainable stadia cooling presents a new solution

for venue operators. Adopting a low carbon cooling
approach and combining this with photovoltaic systems
can reduce costs and result in zero carbon stadia.

Arup has conducted extensive research into the

creation of technically complex, comfortable
and sustainable stadia. In 2010, Arup Associates
designed the Qatar 2022 FIFA World Cup™ 500-seat
demonstration stadium, which was sustainably cooled
and zero carbon.

Left Qatar 2022 FIFA

World Cup™ 500-seat
demonstration stadium
©Arup Associates

17
18
©Ben McMillan
Integrating technology with
design and construction
Giving early consideration to how a venue
will be operated and managed can mitigate
project variation and costly changes
All too often, the design and construction of a sports
venue proceeds with little input from the operations Vendor
team. When the operator’s requirements are provided, selection
construction is already well underway. This is one of the
primary causes of project variations and costly changes.
Venue Operational Sitewide
design solution design
Technology-to-operations methodology
To avoid this problem, Arup has developed a joined- End to
end user Technology
up technology-to-operations methodology where specifications
experience
operations and management are considered at the
briefing and planning stages of the construction project.
Timely information is provided by specialists with
operational experience and insight, adding value to a
design and build project.

Images Beijing National

Aquatics Centre
The bubble-wrapped
building behaves like an
insulated green house.

Vented cavity
typical operation

Fan assisted pre

heated fresh air
returned to pool
ETFE can be
switched ‘on’ or ‘off’
to shade interior
Controlled natural
daylight and radiant
heat to passively heat
and light the pool

ETFE pillows act as

green house and
avoid condensation
Fresh external
air preheated in
vented cavity

19
 Sports federation compliance

With over 100 federations recognised by the IOC

alone and many venues built to cater for multiple
sports, there is a large and complex body of
procedures and regulations to comply with
International Sports Federations Our approach
International Sports Federations (IFs) regulate the Our experience in major events and working with
sports and events under their jurisdiction. Most IFs governing bodies and IFs on sports and events
also have technical standards that venue designs compliance enables us to assist prospective
must adhere to. These standards impact directly on candidates in applying, bidding for and creating a
space planning, on the choice of specialist sports technical and economic plan involving facilities,
timing and scoring equipment, and on the technical technology and operations.
provisions required for competitive events.
At a venue or park level we can define the
appropriate spaces, design and specify the
Rigorous requirements for compliance technology infrastructure for a range of sporting
The governing bodies like the IOC have rigorous events, whether it is a 58-camera set-up for
requirements at both procedural level (programme televising a FIFA World Cup™ Final or the timing
and process, candidate application and selection) and and scoring system needed for a FINA national event
technical level (facilities, equipment and operations). swimming competition.
Organisers of Olympic Games face major challenges
around the timely delivery of venues and other
facilities. For example, the Olympic Games bidding
procedure involves the submission of full evidence Bidding
and complete compliance within 17 major themes, to Candidature Procedural
very strict deadlines.
Commercials
From vision to realisation, a major event life-
cycle, including bidding, being shortlisted, and Compliance
a design, build and deliver programme, is 12-14
years. Maximising legacy utility for the community Facilities
requires upfront feasibility studies, intelligent Technology Technical
planning and macro-economic input as well as both
Operations
private finance and government backing.

Hosting a major sporting event may also mean

upgrading the IT infrastructure of a whole region
while integrating the technology used by IFs with
existing systems and infrastructure in venues.

20
Venue management

Ensuring the built environment and technology

can support all the different demands of a
modern sporting venue is a key challenge
Major event venues are designed for world-class
events, often major multi-sport events like the
Olympic Games or a large single-sport event like
the FIFA World Cup™. However, they must also
cater for everyday use. As a consequence, the built
environment and the technology used must retain a
significant degree of flexibility.

Increased demand on intelligent information

Venue management systems must be able to handle
the daily requirements of the venue management
team. If a major event is planned, the number of
stakeholders will multiply demand and a system with
flexibility and increased capacity will be required.

There are an increasing number of affordable

software packages available to venue operators.
However, each of these carries out a different
function. The challenge for venue operators is how
to combine these different tools to derive added
intelligence and data. As a result, the reliance on
interfaces and integration between different tools and
systems is increasing.

Long lifespan, minimal costs

Arup’s approach is to design intelligent, open, modular
and cost-effective systems with current and future uses
©Arup Associates

in mind. We aim to design and specify systems that

are leading edge but not bleeding edge, ensuring they
enjoy a long technical lifespan with minimal costs.

Effective facilities management

A venue needs to have the appropriate mix of people,
organisation and technology infrastructure to derive
efficiencies in operation. Arup can assist both new
and existing venue operators to work through the
key areas of venue and facilities management in
producing ‘concept of operations’ and technology
©Arup Associates

blueprint documentation. This is invaluable when

embarking on new investments, changing working
practices or driving projects.

21
22
Elite athlete performance

World-class sports performances require

world-class venues, and technology is a vital
ingredient in creating the perfect sporting event
The architecture, acoustics and technology of sports
venues all help to create the right atmosphere for
an athlete to produce a truly great performance. Of
course, a world-class sporting performance is about
more than an athlete or a team - it’s about creating
a memorable occasion for spectators, the media and
international federations.

Essential ingredients for excellent performance:

-- Back-of-house facilities that operate seamlessly
-- A field of play that is produced to the highest
standards

©Graham Young
-- Acoustics that generate a sense of excitement,
while limiting disruption to the local community
-- Giant screens that add replays and analysis to the
spectator experience
Above
-- Technology that enables spectators around the world Royal Albert
to enjoy the event via TV, radio or the internet Regatta
Centre
-- Availability and access to performance analytics
Bottom
for both coaches and players Prozone
performance
analysis tool
Technology such as performance analysis software,
field of play sensors, timing devices, and video and
motion replay cameras is integral to an elite athlete
training regime.

When Arup plans a high performance training

facility, we take into account the space and
infrastructure impacts on the building as well as
the specification of the tools.

1bn
transistors
for every
human being
Source: www.foundation.org.uk

23
 Commercial strategy

The modern sports economy has created

new opportunities and risks in technology
design, procurement and operation
Who pays for what?
Facilities now include a range of systems that are This is an approach we used recently for projects
essential for operation and overlay technologies such as the Singapore Sports Hub where we engaged
have to be integrated with the permanent facilities. successfully with the project managers, project
New service requirements have created outsourcing sponsors and operators to clearly determine what
opportunities and for iconic venues there is also the technology to invest in and who would pay for it
potential for technology companies to sponsor entire at the outset. This work formed the basis of our
venues and supply systems as part of the deal. technology strategy and created a clear baseline
for the project as a whole.
Arup advises clients on how to get the best value
from technology, how to minimise risk and how
to determine who should be responsible for
technology provision.

Below Singapore Sports Hub

©Oaker

24
Systems integration and
IT management

A successful systems integration

strategy helps clients manage the
risks of complex technology projects

50bn
machine to
© Efired / Dreamstime.com
machine
interactions
by 2020
Source: www.ericsson.com

Integrated systems enable sports venues to be Identification of technology needs

adapted for different uses with minimum disruption This planning stage involves identifying all the
and at minimal cost. The challenge is to design, technologies required, clarifying who provides what and
specify and deploy IT sports technology that is determining which systems need to interface with each
flexible, modular and scalable. other. With these requirements agreed, an IT governance
and technical assurance process can ensure systems
Early participation are delivered efficiently and effectively. This master
systems architecture approach identifies efficiency
Information technology and communications systems
savings and makes it easier to integrate systems.
are not typically implemented until building work
on a construction project is nearly complete. But it is A master systems architecture can:
vital to plan IT systems early on to ensure seamless
compatibility later in the programme. -- Minimise potential risks
-- Create value
IT infrastructure can be very complex and requires -- Mitigate future changes and delays to
a lot of space for elements such as duct networks, programme delivery
equipment rooms and cabling routes which all
-- Bring cost savings
need to be planned from the earliest design stages.
For example, a FIFA compliant football stadium -- Provide systems in an environment aligned
could have more than 30 IT/communications rooms with operational requirements
as well as several large telecommunications and
server rooms. This is in addition to broadcaster Arup’s technical and commercial expertise, combined
and other media spaces. with our experience of systems used in major sporting
projects, is key to delivering this integrated approach.
This is what enables us to deliver flexible, practical and
integrated AV, IT and media solutions for sports venues.

25
 Major event operational readiness
Major events have absolute deadlines, making
it essential for all functional areas to be
operating smoothly from day one. Operational
readiness is the process of testing these areas
to ensure they fulfill their specific roles.
Selection of
Short- Host City, Realistic plan Celebration of
Announcement listing of Candidature signing of and budget. Start previous game.
of candidacy candidate file (bid host city of real program TOK initials
(typical timeframe) cities book) due contract definition programme review

... event -10 event -9 event -8 event -7 event -6 event -5 event -4 event -3
Bid scheme - Candidature Acceptance Candidature Acceptance
Vision - “Wouldn’t it be nice if...”

concept of event Procedure (CAP) Procedure Phase 2

and legacy Phase 1 shortlisting selection of Host City
Foundation planning Strategic planning Operation planning

Structuring and planning

delivery programme Programme delivery

26
 Left Allianz Arena,
Munich

200,
000h
are typically
spent on testing
and operational
readiness phases

©Arup Associates
for a major
sports event
Source: www.insidethegames.biz

In the years and months leading up to the opening day Arup deploys operational readiness skills across
of a major sports event, venues are commissioned, venue technology, security, controls, transport, IT
systems implemented and tested, people recruited and and broadcast services, to provide a technology
trained, and procedures designed and written. Multiple management and assurance service for major events.
technology sponsors, suppliers and contractors share the
delivery responsibility, and dedicate months of technical To manage the operational readiness phase, we
assurance activities to the delivery and the testing phases. have developed a set of tools including behavioural
analysis metrics for key staff, templates for
The Operational Readiness process begins by operational procedures, table top exercises, and
examining how the venue operates in a normal targeted rehearsals. We have successfully applied
environment. Once stakeholders are familiar with this toolset on deadline-dependent programmes,
this scenario, simulated exceptions to the normal such as the opening of airports and for major events
operating environment are introduced, in a controlled such as the Olympic Games.
manner, to determine how technology and people react
when things go wrong. The process concludes with
exhaustive testing of the operational contingency plans.
Legislatu d balance
Ris

operatio of
an

sig ce
k aw d actio

ns
re checks

de rien
t
Concep
an

n
are

sed pe
ba er ex
nes n
Su ecti
se

Ec
pp on
l

Us

s y

o
lie

es g

co nom
in lo
r

ad no

Te nt ic
re ech

c ex
hn t
AND OP
T

olo
Start Start of pre-ops sp oper gy a ION ER
ec at nd AT TEXT AC ATI
devolution to and operations ific ion
ati s ND ON TI O ise al
tim on
on U C VA Op erati ses
venue process phases Pre Y
N IO N

o ces
LA FO

li p
deta minary
S

pro
R

iled a
des nd
TO

SS OBJEC
AN
REGU I CAL

ign NE TI
SI V
D

trials
event -2 event -1 event event +1,2,x Testing/ n
BU
TE CHN

Verify busin
ES

ess executio back

objectives
success cri
and Transforming and feed
teria a venue into
a major
Organ
sports event is
structur ational
S

IO N

ng high
ST

ON

and re e
AR AND

Sustaini mance
TR WN

view
AK

perfor unch EH
TI

A
AT

post la OL IR
O
Major event

AN ER

DER ASP
EP P
R HI

Pe
SI

I an ople,
S HO N
S
T

e ER dr
ecr roles
Testing ov t
/m en
IP O F AD P
LE PLE
uit
me
ion m nt
at age
c
lo a n PEO
En tak

Operational Re m
s
ga eh
gi ole

readiness
em ion

ng rs
t
en

Tec ining
ag sit

tra
an ran

hn

Dissolution and
Staff
orientat ation
rities
go-liv termining

familiar
T

ica

Transition to Legacy
l
m

e prio

ion and
is
De

27
About Arup
Arup is the creative force at the heart of many of
the world’s most prominent projects in the built
environment and across industry. We offer a broad
range of professional services that combine to make
a real difference to our clients and the communities
in which we work.

We are truly global. From 90 offices in 35 countries our

10,000 planners, designers, engineers and consultants
deliver innovative projects across the world with
creativity and passion.

Founded in 1946 with an enduring set of values, our

unique trust ownership fosters a distinctive culture
and an intellectual independence that encourages
collaborative working. This is reflected in everything
we do, allowing us to develop meaningful ideas, help
shape agendas and deliver results that frequently
surpass the expectations of our clients.

The people at Arup are driven to find a better way

and to deliver better solutions for our clients.

We shape a better world

13 Fitzroy Street
London
W1T 4BQ

sport@arup.com

www.arup.com

2008 Beijing
Arup is a proud partner of: Olympic
Stadium,
Beijing,
China

www.sportsaid.org.uk ©Arup Associates