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SERVICE BULLETIN CODE

DESCRIPTION
3 2018 0166
SUBJECT
ZX-5/6 SERIES - TROUBLESHOOTING PROCESS FOR MONITOR SCREEN BLACKOUT
OUTLINE
This Service Bulletin provides information on the troubleshooting process for monitor screen
blackout that can occur when the machine is turned on. If the monitor screen is completely black,
follow the instructions given in this Service Bulletin.
Carry out modifications by following “2-1. Work flow.”
＊ Thoroughly read the safety section in the service manual before starting the work to ensure safe operation.
Welding work, if any, should only be done by qualified welders.
＊ After replacing the main hydraulic equipment or engine or after post-assembling the aforementioned as an
option, be sure to change and register the post-assembled device serial number on Global e-Service (MMR,
HR, MME, G-Claim).
APPLICABLE MODELS / SERVICE BULLETIN NO. FOR EACH MODEL

Machine Model(s): ZX-6, ZH-6, ZXW-6, ZW-6, ZX-5, ZH-5, ZXW-5, ZW-5
Machine Serial Nos.: Type 6: ZX-6, ZX-6N, JDG-FT4, ZH-6, ZXW-6, ZXW-6N, JDGW-FT4, ZW-6
Type 5: ZX-5B, ZX-5G, ZX-5A, ZX-5N, JDG-IT4, ZH-5B, ZXW-5B, ZXW-5N,
JDGW-IT4, ZXW-5A, ZW-5
Verify details of the applicable models and serial numbers on Global e-Service
S/B (Service Bulletin).
STD. LABOR HOURS

―
EXPENSES AND THE TIME TO BE CHARGED

―
PARTS
―
DESCRIPTION
Refer to the following page(s).
CHKD
SA/GI: ― APPD
TM
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DESCRIPTION
3 2018 0166
CONTENTS
1 General description …………………………………………………………………………… 3
2 Work procedure ……………………………………………………………………………… 4
2-1 Work flow ……………………………………………………………………………… 4
2-2 Troubleshooting process for the blackout ……………………………………… 5
2-3 Verification process of state of monitor controller …………………………… 6

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DESCRIPTION
3 2018 0166
1 General description
The monitor can sometimes display a totally black screen when the machine is turned on as stated below.
Provided here is the modification to be carried out when the monitor screen is totally black.
If this happens, follow the work procedure.
The following explains the situation of the screen when this happens.
Monitor screen blackout

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DESCRIPTION
3 2018 0166
2 Work procedure
2-1 Work flow
Begin the work
The monitor screen is not

black and there are no
Is the monitor screen totally faulty phenomena.
black and are there faulty
phenomena?
The blackout is not related to the

The monitor screen is phenomenon explained in this Service
black and there are Bulletin. This concludes the work that is
faulty phenomena. explained in this Service Bulletin.
The monitor screen blackout problem

Did this same machine has recurred.
experience blackout before
and was it fixed?
This is the first time that the

machine has experienced
monitor screen blackout.
Troubleshooting process for monitor screen blackout

※Refer to “2-2. Troubleshooting process for the blackout.”
The monitor screen

Were you able to fix the continues to be black.
monitor screen blackout?
The monitor screen blackout

was fixed.
The monitor controller has been restored. ※For the work, follow the “2-3. Verification
This concludes the work that is explained in process of state of monitor controller”.
this Service Bulletin.
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DESCRIPTION
3 2018 0166
2-2 Troubleshooting process for the blackout
[1] Turn off the machine.
ACC
ON
OFF
START
[2] After turning off the machine, wait about one minute.
[3] After about sixty seconds, turn the machine back on.
ACC
ON
OFF
START
[4] If the problem seems to have been fixed after you turned the machine on, you have reached
the end of the troubleshooting process for the monitor screen blackout.
If the screen continues to be black even after you’ve turned the machine on,
repeat steps [1] to [3].
※If the problem persists even after repeating the process twice, replace the monitor controller.
This concludes the troubleshooting process for screen blackout.

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DESCRIPTION
3 2018 0166
2-3 Verification process of state of monitor controller
[1] Turn the machine on and verify that the monitor screen is completely black.
1. Turn on the machine.
2. Verify the monitor screen.
3. If the monitor screen is completely black,

trouble shoot the controller as outlined in
[2] below.
※ The screen to the right shows a blacked

out monitor screen.
[2] On MPDr, carry out a troubleshooting to verify the faulty state of the monitor
controller and main controller.
1. Start MPDr and select the machine type to be connected.
※ Hydraulic excavator (6 ton -under 40 ton) “ZX-6” is selected as an

example for this process.
2. After selecting the machine type to be connected, click “Connect.”

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DESCRIPTION
3 2018 0166
3. Click “Troubleshooting.”
4. Click “Start.”
5. Verify that the following fault phenomenon has occurred. Verify the cause of the monitor screen blackout
phenomenon and take countermeasures.
① The following error code is shown on the main controller column.
・11009-2: (MC) Monitor Controller Communication Error 1
・11010-2: (MC) Monitor Controller Communication Error 2
② The troubleshooting of the monitor controller displays “No communication”.
[If ① and ② have occurred]

Verify that the monitor controller harness is not disconnected. If there are no problems with the
harness, it means that fault lies with the monitor controller. Replace the monitor controller.
[If ① and ② have not occurred]
Verify the monitor harness. If there are no problems with the harness, it means that fault lies with
the monitor. Replace the monitor.
The troubleshooting of the monitor controller displays

“No communication.
Verify that the following error code is shown on the main controller column.
・“11009-2 (MC) Monitor Controller Communication Error 1”
・“11010-2 (MC) Monitor Controller Communication Error 2”
This concludes the process to verify the machine phenomenon.

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Page 1 of 7

SERVICE BULLETIN CODE

Carry out modifications by following “2-1. Work flow.”

APPLICABLE MODELS / SERVICE BULLETIN NO. FOR EACH MODEL

STD. LABOR HOURS

EXPENSES AND THE TIME TO BE CHARGED

1 General description …………………………………………………………………………… 3

2 Work procedure ……………………………………………………………………………… 4

2-1 Work flow ……………………………………………………………………………… 4

2-2 Troubleshooting process for the blackout ……………………………………… 5

2-3 Verification process of state of monitor controller …………………………… 6

Monitor screen blackout

2-1 Work flow

Begin the work

The monitor screen is not

The blackout is not related to the

The monitor screen blackout problem

This is the first time that the

Troubleshooting process for monitor screen blackout

The monitor screen

The monitor screen blackout

2-2 Troubleshooting process for the blackout

[1] Turn off the machine.

This concludes the troubleshooting process for screen blackout.

2-3 Verification process of state of monitor controller

2. Verify the monitor screen.

3. If the monitor screen is completely black,

※ The screen to the right shows a blacked

1. Start MPDr and select the machine type to be connected.

※ Hydraulic excavator (6 ton -under 40 ton) “ZX-6” is selected as an

2. After selecting the machine type to be connected, click “Connect.”

[If ① and ② have occurred]

The troubleshooting of the monitor controller displays

This concludes the process to verify the machine phenomenon.

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