St.

Louise de Marillac College of Sorsogon

Higher Education Department
Sorsogon City
2nd Semester, S.Y 2020-2021

Name:___________________________________________ Year Level:____________________

Program: Bachelor of Science in Hospitality Management Course Code & Title: Fundamentals of Lodging
Operations
Instructor: Mr. Novie F. Evasco Schedule:__________________________
novieeveasco@yahoo.com.ph Timeframe/

MODULE NO. 2-3-4 Topic: Distribution of Housekeeping Responsibilities,

Cleaning Supplies and Floor Care and Maintenance.
Objectives: Learning objectives
At the end of this module, students are expected to be able to:
• Classify the job requirements based on the different types of maintenance.
• Determine the skills required in doing a certain maintenance work.
• Identify the tools and equipment used in housekeeping
• Classify the different types of floor care and maintenance

DISTRIBUTION OF HOUSEKEEPING RESPONSIBILITIES

DUTIES AND RESPONSIBILITIEs

Roomskeeping Supervisor
Basic Function: Direct and controls rooms keeping activities including room make up,
instillation of mini bar and other room amenities; ensures conformity to
prescribed rooms keeping standards and policies.

Duties and Responsibilities:

1. Conducts rounds and inspection to check the quality for room make up; ensures that the rooms are installed with
standards room amenities and that the area is free of safety hazards. Also checks if there is anything that needs
repair or corrective actions.
2. Performs daily room check and updates room status report;
3. Ensures the proper use, storage and maintenance of linen and cleaning equipment as well as housekeeping tools and
supplies.
4. Informs superior of all unusual incidents and accidents in his area of responsibility; submits critical incidents report.
5. Attends to guest complaints, inquiries and request.
Head Houseman
Basic Function: Direct and controls the activities covering public area maintenance and
ensures conformity to prescribed housekeeping standards and policies.
Duties and Responsibilities:

1. Maintains the quality of service in his unit with respect to the cleanliness and orderliness of public areas.
2. Conduct regular inspection of the different public areas; checks the quality of cleaning and maintenance and
ensures that the area is free of hazards. Also checks if there is anything that needs to repair or corrective actions.
3. Checks and maintains par stock requirements. Makes requisition whenever needed.
4. Trains, coaches and supervises his staff.
5. Attends to the performance evaluation of his subordinates.

Linen and Laundry Supervisor

Basic Functions: Directs, lead, monitors and controls all activities covering linen and
laundry service.
Duties and Responsibilities:
1. Checks the quality of laundry service; ensures that laundry standards are complied with the garments are protected
from damages;
2. Ensures the proper use, storage and maintenance of linen and laundry equipment, tools and supplies.
3. Sees to it that the laundered items are delivered on time.
4. Trains, coaches and supervises his staff.
5. Attends the complaints regarding linen and laundry service.
Room boy and Chambermaid
Basic Functions: Attends to the maintenance and upkeep of all guestrooms and service
areas assigned to him/her.
Specific Duties:
1. Looks after the maintenance of cleanliness, orderliness and sanitation in his assigned guestrooms;
• Clean walls, carpets, fixtures following standard cleaning procedures
• Sanitizes toilets and bathrooms using sanitizing chemicals;
• Changes/ empties waste baskets or garbage cans;
• Collects all used/ soiled linens and replenishes them with fresh ones
• Looks after the orderly make-up of the room, bed and the bathroom.
2. Performs turn-down service if scheduled on the second shift.
3. Looks after the proper use, maintenance and storage of cleaning equipment. Reports damages to supervisor for his
corrective action.
4. Attends to the needs and additional request of the guest.
5. Reports and surrenders all lost and found items to supervisor.
Houseman

Basic Functions: Attends to the maintenance and upkeep of all guestrooms and service
areas assigned to him/her.
Specific Duties:
1. Secures cleaning supplies/ material/ equipment’s and looks after their proper use, storage and maintenance.
2. Replenishes guest supplies in public comfort rooms like paper towels, toilet tissues, liquid soap.
3. Clean and sanitizes all areas assigned to him following standard cleaning procedures:
• Vacuums/ shampoos carpets and upholstered furniture;
• Sweep/ scrubs/ polishes floors and walls
• Polishes/ dust off all fixtures
• Clean ceilings, exhaust and glass panels;
• Collect and disposes garbage and litters;
• Changes/ clean ashtrays;
• Disinfect toilet bowls, urinals
4. Reports immediately any observed damages and out-of-order facilities in his area of responsibility such defective
cleaning equipment, busted bulbs, torn carpets cracks on walls, defective sinks and toilet bowls, clogged floor
drain, ceiling leaks, defective locks.
5. Prepare daily accomplishment report and submit them to supervisor.
Linen Attendant and Linen Custodian
Basic Functions:
Stocks, stores and issues employee’s uniforms, linens, cleaning
Specific Duties: supplies, guestroom and public area amenities.
1. Attends to the issuance of uniforms, guestroom and restaurant and banquet linens, cleaning materials, guestroom
and public area supplies:
2. Ensure that all issued items are properly recorded and accounted for;
3. Handles the storage of linens, uniforms and supplies in the linen room
4. Do mending repair of uniforms and baby-sitting when requested by guest;
5. Receives all surrendered linen items; check if they are complete and in good condition; endorsed soiled items to
the Laundry Section for laundry.
Valet Runner
Basic Functions: Stocks, stores and issues employee’s uniforms, linens, cleaning
supplies, guestroom and public area amenities.
Specific Duties:
1. Picks up items for laundry from the guest rooms, along the laundry list following prescribed procedures.
2. Checks condition of guest laundry and immediately informs them of noted damages or defects like missing buttons.
3. Delivers process guest laundry to the guest room.
4. Prepare report regarding laundered/ delivered items.
5. Performs other related duties as maybe assigned by superior.
Laundry Staff – washer, sorter, dry cleaner
Basic Functions: Responsible for washing and extracting, drying of all guests laundry
and FOC (free of charge) items.
Specific Duties:
1. Receives laundry items of the guest from the sorter-marker and counter checks number of tags placed by the sorter/
maker.
2. Sorts and classify items according to kind, color, and degree of dirt;
3. Inspects items for damages and stains and reports any damage to the laundry supervisor.
4. Load the extracted items to the drying machine for processing;
5. Constantly check the cleanliness and maintenance of the laundry equipment and reports any defect to the
supervisor.

STANDARDS OF GOOD HOUSEKEEPING

1. Cleanliness
• All areas are immaculately clean, corner-to-corner, top to bottom, including surfaces,
• Closets, cabinets and storage areas are also kept clean.
• Furniture and fixture are properly dusted; doorknobs and metal fixtures are polished with the right metal polished.
• Windows and glass panels are dusted and polished.
• Floors are vacuumed, polished or shampooed when necessary; free of dirt and spots in all areas;
• Ground are free from litters and dirt.

2. Orderliness
• Facilities and fixtures are properly arranged and installed in their appropriate location.
• Room amenities are properly installed in appropriate location; arranged for the convenient of the guests;
• Beds in guestrooms are made up properly, linen are mitered and wrinkle free.

3. Sanitation
• The whole area is free from all sources of bacterial contamination such as un-disposed garbage and leftover,
stagnant water, etc.
• Wet garbage containers are underlined with plastic liner and covered; trash and waste are disposed regularly.
• Cleaning and disinfecting tools are stored away from food.
• Cleaning chemicals are labeled and stored away from food.

4. Guest and Clients Comfort and Convenience

• Rooms are properly ventilated and lightened.
• Guest are not disturbed by noise and other forms of distraction.
 • There are sufficient amenities for the comfort of the guest like linen, toilet tissues, soap dispenser with liquid soap,
drinking glass.

5. Eye Appeal
• Ambiance is soothing to the eyes, not dim or dull.
• There is a sustainable interior design and proper blending of colors.
• No eyesore be found at the front of the house like lobby, hallways, reception areas.
• Wall decors are posted at eye level.

6. Safety
• Offices, conference rooms, social hall, and public areas are free from safety hazards like open electrical outlet,
dangling wires, damaged tiles, slippery floors, broken chairs.
• Guest rooms are checked for safety hazards during the room check;
• Safety hazard are corrected before they can cause injury or accident;
• Building is provided with all required safety facilities like ventilated fire exists, emergency alarm, fire extinguishes/
hoses, luminous safety signs.
• Safety instructions during emergencies are available in guest rooms.
• All staff are trained on emergency procedures.

7. Materials Control and Preventive Maintenance

• There is designated budget for supplies and materials.
• Consumption of supplies is always monitored. Excessive consumption is determined and reported.
• Par stock requirements are stablished and maintained; regular requisitions are reported.
• Regular cleaning and checkup of equipment in undertaken.
• Housekeepers are trained on the proper use and maintenance of equipment, chemicals and supplies.
• Negligence and recklessness of staff in the use of equipment and supplies that result to damages or accident are
reported and subjected to disciplinary actions.

8. Guest Relations
• Request and concern of house guests and clients are given prompt and proper attention.
• Staff exhibit warm and pleasant disposition in dealing with guest.
• Tact and courtesy is observed in dealing with customer complaints.
• Customer feedback is solicited to determine guest’ satisfaction.
• Customers feedback and concerns are logged down and discussed for corrective action during meetings.
• Staff express warm appreciations and gratitude for the guest patronage.
• There is an accurate and appropriate response to inquiries/ request.
• Service providers go out of their way to render extra service to guest.
• Guest with special problems like the sick, intoxicated ones are given necessary assistance and support.
Learning Activity 0.1
EXPLAIN:
1. With a poor housekeeping maintenance, accidents may occur because of unidentified and un-cleared safety hazards. Explain
how would you assure about the safety and security of a guest?
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2. While you are cleaning on the guest room, you’ve found a paired earing on bed, as a room attendant what would you do on the
founded item?
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3. A guest return and claiming a lost paired earing as assigned at the Lost and Found Area, how would you verify to the guest if
the paired earing is on the guest?
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4. ELABORATE:

Draw and Organizational set up for Housekeeping Department in a Hotel with 24 rooms, 3 functions room, 1 coffee shop,
swimming pool and spacious grounds. Mention the position needed. Delineate the flow of authority and the distribution of
responsibilities.
CLEANING SUPPLIES AND PROCEDURES

Good housekeeping requires very thorough cleaning. Being clean means the absent of visible dirt. Some critical areas and
guest amenities should not only be cleaned. They have to sanitized. By sanitizing, all germs and bacteria re killed through the use of
sanitizing chemicals as disinfectants or by hot steam as used in dishwashing and laundry. With a sanitized environment, houseguest
and occupants are protected from possible diseases. The critical areas that must be sanitized are those that come into direct contact
with the body such us toilets, toilet bowls, urinals and lavatories. It also includes amenities like towels, linen used for beddings,
glasses and table wares.
For a thorough, the hotel, lodging house or any building must be equipped with appropriate cleaning and sanitizing equipment,
tools and supplies as follows.

How do you define clean and Sanitized?

Clean
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Sanitize
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CLEANING EQUIPMENT Proper Use and Maintenance

1. Vacuum Cleaner It is used to eliminate loose soil and dust from carpets surfaces, upholstered
furniture and even hard surfaces.

Dust bags must be emptied daily.

After using, roll back the wire neatly on the back of the vacuum cleaner. Place it on
one end of the trolley.
2. Floor Polisher To be used in scrubbing, stripping and polishing hard floor surfaces and also vinyl,
and wood parquet.

Use the appropriate pad for scrubbing, stripping and polishing.

Give the wax on the floor enough time to dry before polishing.

3. Carpet Sweeper

Used to pick-up dirt and particles from the carpet. Press the handle and push
towards the dirt to vacuum sweep the carpet.
4. Hydro-Vacuum or Wet and Dry
Vacuum
It is an all-purpose vacuum for dry and wet surfaces. It is used also for absorbing
water in flooded or wet surface.

5. Carpet Extractor
It is designed for dry foam shampooing of carpets. It removes dirt that sticks to or
penetrates into the carpet layers.

Simply twist handgrips and move machine gently from the corner to the other.

6. Roomboy’s Cart or Trolley Used for stocking supplies and chemicals so as to make cleaning easier and faster.
Wash soiled linen and garbage canvass weekly.
Apply oil to the wheels to prevent rusting and remove strings or hair that maybe
found on the wheel.

CLEANING SUPPLIES AND MATERIALS

Supplies Purpose Proper Usage
1. Scouring Pads Green: for scrubbing purpose only; Should not be used for painted surfaces,
mirrors and glass panels. Neither should
White: for cleaning painted surfaces, glass with scouring powder.
mirrors, marble and porcelain.
Always make sure the pads are wet before
using them.

Wash and rinse after each use. Also rinse

at the end of each day to ensure that there
is no soap left on the pads.

2. Dusting cloths This used for dusting wooden and painted Make sure the cloths are clean otherwise
parts. the dusty cloth will merely rub the dust
unto surface being dusted.
3. Cleaning towels It is used for drying bathroom walls and Make sure cloths are dry.
floor tiles after they are cleaned.

4. Polishing cloths This cloth is used for polishing metal Used cloths that are made of fiber to be
surfaces like bathroom fixtures. able to absorb the water left behind during
the cleaning process.

5. Hand brushes This brush is meant for brushing away Make sure that the brush is not left
dusts from rough surfaces such as rattan, immersed on the cleaning water for a long
wickerwork. time.

It is also used for cleaning tiles.

6. Toilet bowl brush It is used for cleaning toilet bowls. Toilet brush should be kept after use in
the storeroom either in holder or in plastic
bag hanging on one end of the trolley.
Never leave the brush with other cleaning
equipment as this may contain a lot of dirt
and bacteria that will contaminate other
cleaning materials.
7. Mop with mop handle To be used for manual mopping. Clean water must be retained in one
bucket while dirty water has to be
squeezed into another bucket.

8. Floor and window Squeegees This is needed to remove the excessive Make sure that the rubber strips are
water from surfaces and corners. It also supple. Have it replaced the moment it
speeds up drying process. hard and brittle
9. Ceiling brooms Used this broom to remove cobwebs in Clean brittle of the broom after use and at
the ceiling. the end of each shift.

10. Oilers To be applied hinges of doors so as to Use sparingly. Once there is no squeakily
prevent squeaking sounds from the door. sound, wipe excessive soil away as it can
spill on the floor or carpet and cause stain.

11. Tongs To be used for picking up dirt and This is used to prevent the hands from
cigarette buts found on ashtrays. getting into direct contact with the dirt
that maybe a source of bacterial
contamination and disease.

12. Trash bags The plastic bag shall serve as under liner Containers of wet garbage shall always be
for garbage container so that the wet underlined with trash bags.
garbage does not penetrate into corners or
surfaces. Otherwise, wet garbage will Bag should be closely tied before it is
cause foul odor and proliferation of disposed in order to avoid the spread of
bacteria. the foul odor.
13. Soft broom and stick broom It is used for sweeping. Use soft broom for fine surfaces like
floors; stick broom for rough surfaces like
grounds.

14. Sponges To be used for cleaning fine surfaces. Wash and rinse after use, give special
rinse at the end of the day to make sure
that there is no soap left in pads.

15. Buckets Buckets and mops are used for cleaning Bucket must be emptied when the water is
floors, walls and other parts of the dirty. At the end of the shift, they must be
building.
 emptied, dried and cleaned. Parts must be
lubricated from time to time.
16. Insect sprayer Used for fumigation so as to eliminate Spray the area while Windows and doors
pests and mosquitoes. are close. Leave it closed for at least 15
minutes then open to allow the vapors and
bad smell to evaporate. Then remove dead
mosquitoes.

Wipe smooth surface after spraying to

remove any oil film that settle on them.
Use protective mask to cover the nose so
as not to inhale the chemical, as this
dangerous to health.

Cleaning Chemicals
Wood Polish Metal Polish Polymer Sealer
Insecticides Lacquer or Paint Thinner Solvent Wax
Methylated Spirit Muriatic Acid Paste Wax
Air Freshener Wax Stripper Drain Cleaners
Carpet Stain Remover Degreaser Emulsion Wax
Disinfectant like lysol

CLEANING STANDARD
Tasks Standards (Expected Results)
1. Sweeping • All swept floors do not have dust streaks nor show marks where dirt was picked up.
• No dirt left on corners, behind doors under carpets or furniture.
2. Mopping • Water is used sparingly. Cleaning solutions are rinsed quickly and the floor is dried at once.
3. Floor Cleaning • Swept or vacuumed, carpet is shampooed as necessary
• Cemented or vinyl floor is scrubbed or polished.
• Floors are free from obstructions.
• All floors, after thorough stripping/ scrubbing are applied with a thin, smooth and even
finish.
4. Floor Finishing • Floor finishes are not allowed to build up the corners, baseboards or underneath furniture.
• Stripping and removal of old floor finish is done whenever necessary to avoid yellowing
and build up in a corners, baseboards or underneath furniture.
5. Vacuuming • All carpeted areas/upholsteries are kept clean, free of dust
• All spots are removed upon discovery.
6. Dusting • All surfaces are dust free.
• All corners are vacuumed.
7. Window Cleaning • Window glasses do not have smudges nor watermarks.
• Window frames and channels are free of dust.
 8. Cleaning Glass • Thoroughly cleaned, no visible streaks, scratches or spots.
Panels, Mirrors
9. Waste Disposal • Emptied of trash, garbage and dirt; disposed daily.
Garbage Containers • Cleaned as often as necessary.
• Containers are underlined with plastics.
10. Cleaning Ashtrays • Emptied of soil and cigarette butts, washed and wiped-dry.
11. Cleaning of Drinking • Kept clean and sanitary.
Fountain • Fixtures are wiped dry to avoid retention of water that cause watermarks.
12. Bathroom and • Floor is mopped, sanitized, dried.
Washroom Cleaning • There is no sign of watermarks or streaks on walls, fixtures, doors, door handles and other
surfaces.
• All metal fixtures and hard wares are cleaned and polished with metal polish.
• Bathroom mirror is well polished and wipe dry, no marks.
• Sinks are clean and sanitized with sanitizing chemical; free of foul odor.
• Bathroom supplies are replenished and installed according to standard arrangement.
• Shower curtains are properly brushed and wiped-dry.
13. Dusting/ cleaning of • Thoroughly dusted, all surfaces are free of dirt and spots
furniture and fixtures • Appliances are properly arranged and installed in their appropriate location.
• Upholstered chairs are shampooed or vacuumed.
• Furnitures have no damages or defects.
14. Ceiling cleaning • Ceiling is free of cobwebs and dirt
• Ceiling fan and fluorescent are thoroughly dusted.
15. Grounds Maintenance • All walkways, parking spaces, planted areas are clean, free of littered objects.
• Cemented/concrete pavements is free from spots, scrubbed regularly and dust free.
• Plants are watered regularly.

Learning Activity 0.2

1. How is cleaning differentiated from sanitizing? What facilities and room amenities need to be sanitized? Why?
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2. Identify the equipment and supplies for cleaning the following:
• Bathroom
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 • Windows
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• Furniture
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• Brass and metal fixtures
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FLOOR CARE AND MAINTENANCE

The condition of floors depends on how well they are cleaned and maintained. Without proper maintenance, floors will wear easily
and will lose their beauty. Bigger expense is incurred when floors are made to undergo frequent repair or replacement.

Floors should not only look clean and shiny, but should also be in good condition – not broken, torn or damaged so as not to cause
accidents. Cracks, splinter and other problems should be repaired as soon as possible. Loose or defective floor tiles should be replaced.

Types of Floors Daily Maintenance

1. Hard floors
a. Marble and cemented floors Sweeping – daily
Damp mopping – as needed
Plain polishing – daily
Stripping and finishing – periodically

b. Mixed – i.e., pebbles, crazy cut. Brushing with a push brush

Wet mopping
2. Vinyl/Resilient Floors Sweeping – daily
Damp mopping – as needed;
Spray buffing and polishing – as needed
Vacuuming of corners – daily
 3. Wood and Parquet Sanding – initial application
Sweeping – daily
Spray buffing and polishing as needed
Vacuuming of corners – daily
Dust mopping - daily
4. Carpet Vacuuming – daily
Shampooing – when heavily soild
Extraction – when the soil has penetrated the inner layers which
can only be removed by way of extraction.
TYPES OF FLOOR CLEANING AND MAINTENANCE
1. Sweeping 6.Floor Stripping
2. Dust Mopping 7.Finishing Floor
3. Damp Mopping 8.Extraction
4. Spray Buffing 9.Wet Mopping
5. Plain Polishing 10.Shampooing
11.Vacuuming

Learning Activity 0.3

1. Give and explain the types and characteristics of the 4 types of floors and indicate all the applicable floor cleaning methods.
TYPES OF FLOORS CHARACTERISTICS APPLICABLE CLEANING METHOD

2. Why is there a need for stripping, sealing and finishing a floor? What are the consequences if these process are not applied in a
hard and resilient floors?
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Assignments:
1. Read and study about the nature and scope of rooms maintenance, classification of guest rooms, room status.