EGYPTAIR

TRAINING CENTER
 TRAINING IS OUR PROFESSION

Contact us
EGYPTAIR TRAINING CENTER
Cairo International Airport - CAIRO - EGYPT
P.O.BOX:11776
Tel : +202 2265 6262
Fax : +202 2265 6240
Email : trainingcenter@egyptair.com
URL : http:\\training.egyptair.com
 EGYPTAIR TRAINING CENTER
TRAINING CATALOG

Inside this catalog

EGYPTAIR Highlights 10
Flight Crew Training 14
Cabin Crew Training 24
Technical Training 34
Ground Services Training 40
Commercial Training 44
Course Development Unit ( CDU ) 50
Customer Services 55

4
 Cap. Hany Azmey
VP training center

FORWARD

I n one of the most competitive markets in the airline industry, EGYPTAIR TRAINING
CENTER is experiencing significant growth in the training sector as we are exceeding
our customers’ expectations with the most advanced facilities adopted by the center.

Now, the spirit of cooperation and constructive efforts that we embrace gave us the con-
fidence that we are on the right track towards being the best training center in the Middle
East and Africa, besides being one of the leading training centers in the world.

Our objective is to be able to make substantial achievements. Primarily in adopting stan-

dards, promoting professionalism and raising awareness regarding aviation training.

Dear Valued Customers,

A clear overview of the activities and services of EGYPTAIR TRAINING CENTER can be
found in this catalog and our website which has been compiled with great care.

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 EGYPTAIR Highlights

E stablished in May 1932, EGYPTAIR is one of the

pioneer airlines in the world, being the seventh air
carrier worldwide.

The airline is built on its rich and impressive history

that matches that of its homeland.
Its fleet started with the spartan cruiser aircraft which
commenced its first commercial flight in 1933.

Afterwards, American and French aircrafts were bought

to enhance the fleet. EGYPTAIR was the first carrier in
the Middle East to use jets, as it enhanced its fleet with
comet 4-C jets in 1960. It was also the first airline in
the Middle East to fly Boeing 707 aircrafts to cope with
the growing international traffic and to operate longer
routes.

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 T oday, as a result of years of continuous investment,
EGYPTAIR is operating one of the most modern and
new fleets in the industry.

N ot only that EGYPTAIR invest heavily in purchasing new

aircraft, but also in constructing additional training facili-
ties, which is obviously apparent from the amount of develop-
ment and enhancement that are taking place in EGYPTAIR
Training Center.

T he Training Center is conveniently located at Cairo

International Airport in a newly built center which complies
with all the architectural and infrastructure requirements of a
modern training facility.

It includes not only flight crew, cabin crew, technical training,

but also ground services, cargo, financial, commercial, admin-
istrative training and HR development programs, practically all
activities needed within any airline.

Through this catalog, you will take a tour throughout each

of these activities to explore every service that EGYPTAIR
Training Center can provide. We trust that all employees
in the airline industry aspiring to improve their skills will find in
these pages a training programthat will suit their needs.

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 FLIGHT CREW
Flight Crew Training

O P Y
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Flight Crew Training Ground Training Courses

For more than 30 years, EGYPTAIR

Training Center has been of- Flight Crew Basic Indoctrination which
fering flight crew training which Includes the Airline Basic Course (ABC),
relied on equipment ranging from Initial,,Transition, Recurrent and CCQ
simple training devices to state of Ground Training for the following Aircraft
the art full flight simulators. Types:-

Currently an Airbus A320, A330, Airbus

A340, Boeing B777 & B737 NG A330-200/300 A340-200 A320/321
Level D full flight simulators are in A300-B4 A300-600
operation.
Boeing
Initial, transition and recurrent type
B737-500 B737-800 B777-200/300
training courses are available, in
addition to special and tailored Embraer
courses ranging from basic ground ERJ-170
school to full flight simulator.

All our flight simulators are ap- In addition to the following courses
proved in accordance to the Euro- Emergency ( Safety General Training )
pean standard JAR-STD - 1A . CRM
Dangerous Goods
The facility is very well designed,
properly engineered and fully
equipped with the latest technology
available worldwide.

the training CENTER is type

rating training organisation TRTO
according to european standards
JAR-FCL.

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Flight Training Devices A320 Flight Simulator

FMS Trainer (FMST) Aircraft Type / Model

A320 A320 Family Airbus Standard 1.2
A330 ( certified for A318/319/320/321 )
A340
B777 Manufacturer
B737-800 NG Thales Training & Simulation

Full Flight Simulators Computer

A320 ICS ( Industrial Computer System )
A330
A340 Visual
B777 ESIG 3800 EVANS & Sutherland
B737-800 NG ESCP 2000EVANS&Sutherland

F.O.V
± 40V, 180H

Engine
CFM-56-5B4
IAE2527-A5

Motion System
Hydrualic-Digitized 6 Degrees of Freedom

Qualification
European JAA, Egyptian CAA

Qualification Level
Level D

Visual database
Worldwide data file ( 140 Specific airports )
+ Generic Reconfigurable Airport Models

15 13
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A330 Flight Simulator A340 Flight Simulator

Aircraft Type / Model Aircraft Type / Model

A330-200 A340-313E
Manufacturer
Manufacturer Thales Training & Simulation
Thales Training & Simulation
Computer
Computer ICS (Industrial Computer System)
ICS (Industrial Computer System)
Visual
Visual ESIG 3800 EVANS & Sutherland
ESIG 3800 EVANS & Sutherland ESCP2000EVANS&Sutherland

F.O.V F.O.V
± 40V, 200H ± 40V, 200H

Engine Engine
RR Trent 772B-602 CFM 56-5C4
PW 4168A
GE CF6-80 E1A4 Motion System
Digitized 6 Degrees of Freedom
Motion System
Hydrualic-Digitized 6 Degrees of Freedom Qualification
European JAA , Egyptian CAA
Qualification
European JAA , Egyptian CAA Qualification Level
Level D
Qualification Level
Level D Visual database
World wide data file (140 Specific airports )
Visual database + Generic Reconfigurable Airport Models
World data file ( 140 Specific airports )
+ Generic Reconfigurable Airport Models

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 B737 NG Flight Simulator B777 Flight Simulator

Aircraft Type / Model Aircraft Type / Model

B737 NG B777 – 200 ER

Manufacturer Manufacturer
Flight Safety International Thales Training & Simulation

Computer Computer
ICS ( Industrial Computer System ) ICS ( Industrial Computer System )

Visual Visual
Flight Safety VITAL – 10 ESIG 3800 EVANS & Sutherland
Cots HD DISPLAYS
F.O.V
F.O.V ± 40V, 180H
± 40V, 200H
AIMS
Engine Honeywell BPOIFBPO6
CFM
THRUST Ratings 24K, 26K & 27K Engine
PW4060
Motion System GE90
Electrical - Digitized 6 Degrees RR Trent 892
of Freedom
Motion System
Qualification Digitized 6 Degrees of Freedom
European JAA, Egyptian CAA
Qualification
Qualification Level European JAA, Egyptian CAA
Level D
Visual database Qualification Level
30 Airport Models + Generic Level D
Reconfigurable Airport Models
Visual database
World data file ( 140 Specific airports )
+ Generic Reconfigurable Airport Models
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 Cabin Crew Training

CABIN CREW
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 Cabin Crew Training Aircraft Type Training Courses

EGYPTAIR TRAINING CENTER provides the highest quality cabin crew training in the Middle East Specific emergency training on the following
and Africa regions. aircraft Types:-
All categories of training starting from initial newly hired training to up-grading, recurrent and requali-
fication training for all cabin crew members including instructors & pursers. B737-800 NG B737 Classic
B777 - 200 B777-300 ER
A340 A300-600
A300-B4 A330
A320 Family A310
EMBRAER
Emergency Training Courses
General Emergency
Cabin Evacuation Emergency Trainer (CEET)
Basic Indoctrination
General Safety Joint Flight Crew & Cabin Crew

First Aid
Initial and Recurrent
Automated External Defibrillator Initial/Recurrent
(AED)
Air Carrier Access Act (theoretical /practical)
Training for Handling of Disabled PAX

Miscellaneous Courses
Purser and Inflight Manger Upgrade
Crew Resources Management (CRM)
- Joint Training for Crew Members
- Frontline (Station Personal)
- Security Officers
Crew Resources Management for Instructor
(CRMI)
Instructor Professional Skills
Instructor Evaluation and Performance Appraisal
23 Handling of Dangerous Goods 24
Cabin Crew Training Devices Cabin Crew Training Devices
Cabin Emergency Evacuation Trainer ( CEET )
Cabin Service Trainer ( CST )
- Combined narrow-wide body configuration
of identical cabin section Narrow Body Trainer
( A320, A340, B737, B777 ) - Combined configuration B737 & A320
- Doors Operation (normal & abnormal) - Identical cabin sections with actual
aircraft doors
- Visual system displaying all flight phases - Full food services and beverages
through passengers and cabin crew
stations windows Wide Body Trainer
- Combined configuration B777 & A340
- Three axis motion system simulating
aircraft abnormal attitude scenarios - Identical cabin sections with actual
- Lavatory, Under-seat, Overhead bin aircraft doors
and Galley Fire simulation
- Full food services and beverages
- Decompression Simulation

- Evacuation on land scenario - Real announcement simulation

- Ditching procedure simulation (heated pool) - Call, Signs and Demo simulation

- Video recording inside and outside used

during debriefing - Video recording and playback of
training session
-Customized, tailored lesson plans

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Cabin Crew Service Training Specialty Courses
EGYPTAIR TRAINING CENTER under- Grooming
stands hereby that cabin crew requires Course for make-up age defense initial&
unique and qualified courses for basic advanced courses
and tailored training service to meet Uniform Regulation for cabin crew &
quality service needs in a way that in-front line
would be reflected positively on their Personal hygiene
performance to reach effective results Hair style
in workplace . Make up
We are people and product focused so Jewellery
more attention is given to people and
their behavior meanwhile more atten- Etiquette
tion is given to products. Business etiquette as a passenger for
customer loyalty
Basic Service for Cabin Crew Professional attire
Crew member’s coordination and com-
Initial Course munication
Recurrent Course Flight phases
Transition Course Various roles of cabin crew & Job de-
Requalification Course scription
Standardization Course Work system & Schedule
Tailored Course Well being modules (Nutrition )
Healthy crew life style
Adapting to life style changes
Body allayment & deportment

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Passenger Handling Speech Enhancement
Managing passenger Interaction Public address announcement
Communication Skills How to Address Passengers
Customer Service Excellency and
Weight Management .. New
Loyalty
Methods and means to control catering
Frequent Flyer
weight and avoid needless excurse
amount.
Training for Inflight Service Instructor
Reducing aircraft weight to improve its
Creating inflight services Manual for
payload and save on fuel consumption
any airline(Charter-Low cost-Service)
through In-flight catering in addition
to cabin furnishing with the respect of
Soft skills& interpersonal skills courses for
safety.
cabin Crew
Excellence in customer service
Crew Security and Safety
Business Etiquette passage to customer
Night flights
loyalty
Crew in transit and hotels
Time Management
Stress Management
Leadership Skills
Well-being Modules
Product Knowledge
Introduction to airline Catering and
Food Service:
Catering / Galley inventory / Flight
report
Schedule / Cabin + lav. orientation
Special meals / Flight sales tech-
nique

Food & beverage services :

Y / C service practical
B / C service practical
F / C service practical

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 Maintenance Training

Maintenance
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Maintenance Training Type Training

F or over 35 years, EGYPTAIR Technical Training center has been providing training for tech- Maintenance Courses
nical staff ( engineers and technicians ) working in the aviation maintenance environment Type training courses for maintenance staff ( Airframe & Powerplant, Avioncs
covering line and base maintenance up to heavy maintenance. This long and wide experience and electrics ) For the following aircraft types :
qualifies us to be the regional leader of aviation training, aiming to be one of the best world- A300 B4 (CF6 - 50C2) B777 - 300 ER ( GE 90 )
wide. A319/320/321 ( IAE V2500 ) * B737 - 500 ( CFM56 - 3C )
A319/320/321 ( CFM56 ) B767 - 200 ER ( JT9D - 7R4E )
We are approved as a maintenance training organization from Egyptian Civil Aviation Authority
A340 ( CFM56 ) * B767 - 300 ER ( PW 4060 )
(ECAA) and European Aviation Safety Agency (EASA) Part-147. Also our training organization
A300-600R ( PW4158 ) B777 - 200 ( PW4090 )
is certified as meeting the requirements of ISO 9001, ISO 14001 &OHSAS 18001.
A330 ( RR Trent 700 ) * B737 - 800 ( CFM56 - 7B )
Basic Training EMB 170 (CF 34 -8E) A330 (CF6)
Basic Indoctrination for electrics, Avonics, Airframe & powerplant Types labeled with (*) are both approved ECAA and EASA for B1, B2 & C
Aviation Legislation Other specialized Training :
Basic Non-Destructive Testing for Engineers ETOPS Training Engine Borescope Inspection
R.V.S.M Training IAE V2500
Basic Structure Repair Course for Engineers
Human Factors Training RR Trent 700
Basic Aircraft Performance for Engineers N.D.T Training PW4000
Basic Complementary Course for Electric&Avionics Maintenance Engineers Engine run up Training GE 90
Human Factors For Maintenance Engineers IAE V2500 (A319/320/321) CFM-AII
CFM56 ( A320, A340, B737 NG) CF6-50
RR Trent 700 ( A330) CF 34
PW4090 ( B777)
Electrical Wiring Interconnection System (EWIS)
InFlight Enteratinment System

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Type Training 4. RADIO & RADAR
G1 : GPWS, ADF, Interphone,
Overhaul courses SELCAL, VoiceRecorder, PA
1. AVIONICS ( ELECTRONICS ) WORKSHOP & Entertainment System
G1 : Autopilot ( A/T computer, MCP, MSP ...etc G2 : HF, VHF, VOR, ILS, Marker &
G2 : Flight Director ( Area Navigation Unit, IRU, ADIRU .... etc ) Emergency Transmitter
G3 : GYROS ( Standby horizon, RMI, HSI, ADI .... etc ) G3 : DME & ATC Transponder
G4 : General electronics ( FDAU, Fuel Level Sensor, FQIC, Smoke Detector .... etc ) G4 : Weather Radar & Radio Altimeter
2. ELECTRICAL WORKSHOP 5. ATEC
G1 : Power generation ( TRU, GPCU, EGIU, static inverter, EPSU, GCU .... etc ) Using ATEC 5000 & 6000 some modules
G2 : Heating & Refrigerating (FDU, Cargo Heat Control, Cargo Vent Control) installed on the following A/C types are
G3 : Motors and Actuators ( Recirculation fan, Brake fan motor, extraction fan.... etc ) tested:
G4 : Relays & Modules ( lighting controller, contactor, rotary S/M .... etc ) A300-B4 A321
3. INSTRUMENT WORKSHOP A300-600 A320
G1 : Pressurization & Oxygen ( Oxygen Bottle, OFV, Tachometer, A/S, A/B .... etc) B737-500 B767-200/300
G2 : Air Data Group ( Altimeter, Vertical Speed Indicator, Clock, Standby Air Speed B777
Indicator, Cabin Indicators, QAR ...etc ) PW4060 PW4090
G3 : Electrical Group ( N1 Indicator, EGT Indicator , RPM Indicator, Quantity V2500-A1 V2500-A5
Indicator, Flaps/Slats Indicator .... etc )
6. UNIT WORKSHOP
G1 : Landing gear, brakes, wheels, hydraulic
G2 : Flight controls, safety equipment, fuel
miscellaneous, pneumatic, airconditioning,
pressurization .
G3 : NDT ( Dye pentetrant, magnetic particle,
eddy current, ultra sonic, radiogrphy )
7. ENGINE WORKSHOP
CFM56-3C CFM56-5C
JT9D-7R4E JT9D-7R4G2
APU ( GTC331- 250H )
8. Structure repair Courses
- Basic course
- Type courses

Note : Special Training courses

can be tailored upon request.

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 Ground Services Training

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GROUND SERVICES
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Ground Services Training

A
Aircraft Loading Courses for the Following Aircraft Types:
S part of the continuous development of its activities, EGYPTAIR Training Center - B737, B747, B777
continues to develop ground services training courses to cover more and more - A320, A321, A300-B4, A340, A330
ground equipment and offer these courses to a wider range of airline companies and staff. Aircraft Loading for Load Master
Ramp Safety
Available courses cover a wide spectrum of training needs from basic indoctrination to Risk Management
type courses on many ground equipments, aircraft loading courses, ramp safety and Loading – BRS System
aircraft marshalling. Aircraft Marshalling
Basic courses for engineers, ramp technicians, Technical Aircraft Coordinators,…etc, Human Factors
which includes the necessary technical basics required to qualify a person in this Area Limitation
career. Auto ULD Control System
Type Courses on Ground Equipment Including the Following:
Passenger Stairs Ground Power Units
Air Conditioning Units Catering Trucks
Tractors Transporters
Passenger Buses Fork Lifts
Loaders Platform Conveyer Belts
Water Service units Medical Lifts
Fueling Trucks Crew Trucks
Air Starter Toilet Trucks
VIP Trucks

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 Commercial Training

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COMMERCIAL
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Commercial Training Quality Training courses
Quality Basics and Principle
EGYPTAIR conducts high quality training to Quality Management for Managers
satisfy training needs of EGYPTAIR staff and HACCP
customers.from other organizations in the Quality Tools
fields of Marketing & Sales, Airport Handling, Quality Planning & Improvement
Travel & Tourism,Cargo (including the han- Statistical Process Control
dling of dangerous goods), Finance, Adminis- Quality Internal Auditing
tration, Safety Management Systems, Quality, Quality Control
Security, Computer Applications and English Quality Auditor
language. Quality Specialist

Travel & Tourism courses

IATA Courses
IATA / UFTAA
International Travel
Language courses
Agents Training Program
General English Language ( ALL levels)
(Foundation- Consultant)
ICAO English Language Proficiency
Placement Tests For Pilots and ATCs
BASIC Training Department:
Administration courses
Human Resources
Environment Professional Hygiene
&Safety Drills
Purchasing Contracting & Customer Computer coureses:
Clearance Windows ( Initial , Advanced)
Public Relation &Customer Care Word ( Initial , Advanced)
Safety management system Excel ( Initial , Advanced)
Courses (SMS) Power Point ( Initial )
SMS Basic Indoctrination Access ( Initial )
SMS Operational Personnel Internet ( Initial )
SMS Manager Training I.T ( Initial)
SMS Senior Management Training
SMS ALL Staff

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Specialized Training Depart-
ment: Security courses
Finance courses Aircrew Security Course
Offices / Travel Agents Aircrew Security Course Practical
Accounting System Aircrew Security CourseRecurrent
Cargo Accounting & Rates In-Flight Security Officer
Accounting system Foundation Security Course
Balance Sheet & Budget Basic Security Training
Accounting Recurrent Security Training (24 month)
Sirax Basic Security Course
Costing Accounting System Recurrent Security Course
General Accounting System Security Refresh Courses
EGYPTAIR Auditing System Outstations Course
EGYPTAIR Cashier Officer Fitness and Self Defense Basic
EGYPTAIR Assistant Chief Fitness and Self Defense Advanced
Accounting Public Opinion
X- Ray
Marketing & Sales courses Basic Ammunition Course
Passenger Fares & Ticketing General Fire Fighting
(Basic – Intermediate – Advanced) Management Security Course
Amadeus System For Booking Dangerous Goods For Security Officer
Fares & Ticketing
Frequent Flyer Program
Airport handling courses
Airport Passenger Services
Yield Management
Check–In ( CODECO)
Cargo courses Weight & Balance For Load Controllers
Cargo skills & procedures Load Control (Mechanized)
(basic, advanced) World Tracer Management
Dangerous goods regulations Ground Handling Agreements
(12categories) (initial, recurrent) Station Dispatching
Live animals regulations Charge Note
(initial, recurrent) Professional Diploma in Fares and
Dangerous Goods Regulations Ticketing
(Non-Carry for Cat. 9,10,11)) Basic Fares And Ticketing
Shipping Perishable Cargo & Amadeus System Reservation
Build Up ULD’s Customer Service
Business English
45 Email Etiquette 46
Microsoft Outlook
Interview Skills
 Course
Development

1
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Unit (CDU)

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CDU
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Course Development Unit (CDU)

EGYPTAIR training center has been a full TRAINAIR Programme member since the27th Features
of January 2006 by establishing a “Course Development Unit”(CDU) to produce stan- - Training undertaken only when needed
dardized courses in the form of Standard Training Package (STP) which have been - Job-oriented courses
made available on the TRAINAIR international sharing system. - Designed to achieve specific objectives
- Courses are material-dependent
The Goal of the ICAO-TRAINAIR Programme is “To improve the safety and efficiency of
air transport through the establishment and maintenance of high standards of training The Developed Standard Training Packages
and competency for aviation personnel on a global basis”. - Weight and Balance For Load Controllers
- Aircraft Loading For Load Masters
The primary responsibility of EGYPTAIR CDU is produce to deliver high quality training - Passenger Fares And Ticketing For Sales Officers
courses tailored to the needs of EgyptAir and other customers.

These courses are based on an extensive training needs analysis and an assessment Course Development Flow Chart
of manpower requirements.Training courses are task-oriented with practical applications
and are focused on solutions of priority problems in the field of aviation safety.
Symptoms of
- Performance Problem Analysis Performance Problems
- Job Analysis
- Training Course Development Feedback to Analysis
Phase 1
Preliminary Study

Phase 2 Phase 3
Job Analysis Population Analysis

Non-Training
Solution Training Needs

n t
e
e m Phase 6 Phase 5 Feedback to Design
v
Phase 4

ro
Production Design of Modules Design of curriculum

m p Draft STP

eI
anc
Phase 7

r m
Validation & Revision

o
P er f Validated STP
Phase 8
Implementaion

Phase 9
Post- Training Evaluation

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 Customer Services

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Customer Services
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Customer Services 4. Tours and Entertainment
Tours and entertainment programs
In addition to providing our custom- can be arranged upon request through
ers with highest quality training, EGYPTAIR travel agent at very attrac-
EGYPTAIR also offers a whole tive rates.
enjoyable and unforgettable training Also special rate tickets may be provided
experience through a package of to our customers upon request
services with the aim of exceeding
5. Other services
customer expectations.
EGYPTAIR Training Center pro-
1. Accommodation vides additional services for its custom-
EGYPTAIR Training Center ers such as crew rest areas where soft ,
customer service team assists in hot drinks and internet access are avail-
hotel reservation in luxurious and able.
comfortable 5 stars hotels only few Training center cafeteria serves
minutes away from the training hot meals at meal time and snacks over
premises. 24/7 days.
Airport meet & Assist service, Entry Visa
2. Transportation granting and airline ticket booking ser-
EGYPTAIR Training Center vices are provided.
provides transportation between Additional services can be provided
hotel and training premises*. upon request.
Also, Car rental can be arranged
through EGYPTAIR customer ser- * subject to contractual conditions
vice team.

3. Medical care
EGYPTAIR training facility is
equipped with first-aid to deal with
emergency cases.
In more serious cases, access to
EGYPTAIR Hospital is provided 24/7
days.

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TRAINING IS OUR PROFESSION

Contact us
EGYPTAIR TRAINING CENTER
Cairo International Airport - CAIRO - EGYPT
P.O.BOX:11776
Fax: +202 2265 6240
Tel: +202 2265 6262
Email: trainingcenter@egyptair.com
URL: http:\\training.egyptair.com