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TOEIC

Transcripts &
Answer Key
Tra n s c r i p t s
12. (A) A cabinet is being cleaned.
Chapter 1 Listening Practice (B) A TV is being repositioned.
(C) A couch is being moved into a corner.
Part 1 Photographs (D) Some pillows are being arranged on a sofa.
Mini-Tests B Workplace 013-024

A House 001-012 1. (A) The man is changing his clothes.


(B) The man is welding some metal.
1. (A) The TV is mounted on the wall. (C) The man is working in an outdoor lot.
(B) The speakers are sitting on the floor. (D) The man is installing some lights.
(C) The books are in a bookcase.
(D) There are flowers on the table. 2. (A) All of the men are looking at a blueprint.
(B) A man is demonstrating a machine.
2. (A) The man is holding a newspaper. (C) A man is pointing at a hat.
(B) Some food is being fried. (D) One of the men is turning on a machine.
(C) Some people are sitting on a patio.
(D) The chairs are all being used. 3. (A) All of the computers are being used.
(B) The people are typing on keyboards.
3. (A) A bed is being made. (C) Some people are talking to each other.
(B) Some lamps are sitting on the floor. (D) Some monitors are being adjusted.
(C) Pillows have been placed on a bed.
(D) A door has been opened. 4. (A) He’s writing some notes.
(B) He’s standing at a desk.
4. (A) Some windows are being washed. (C) He’s hanging up a phone.
(B) Some bushes are being planted. (D) He’s looking at a monitor.
(C) A car is being driven into a garage.
(D) A car is parked in front of a house. 5. (A) A woman is making photocopies.
(B) A woman is pressing a button.
5. (A) There are steps leading to a door. (C) A woman is replacing the phone.
(B) A railing is being painted. (D) A woman is reading a document.
(C) A door has been left open.
(D) A bicycle has been left outside a building. 6. (A) They are writing on a piece of paper.
(B) They are looking at each other.
6. (A) A woman is climbing into a truck. (C) One of the women is holding a pen.
(B) Boxes are stacked in front of a post. (D) One of the women is typing on a laptop.
(C) Some boxes have been placed on a porch.
(D) A man is entering a house. 7. (A) Some people are listening to a presentation.
(B) A whiteboard is being written on.
7. (A) A shower curtain has been drawn. (C) Chairs and tables are being set up.
(B) A mirror is hanging on a wall. (D) Some people are cleaning a light fixture.
(C) A towel has been thrown on the floor.
(D) A trash can has been placed in a corner. 8. (A) The man is laying down cement.
(B) The man is writing some notes.
8. (A) A vase is sitting on a ledge. (C) The man is waving to some people.
(B) A window has been opened. (D) The man is shoveling some dirt.
(C) There is a stool next to the wall.
(D) A chair has been pushed into a desk. 9. (A) The woman is sharpening a pencil.
(B) The woman is reading a book.
9. (A) A boy is picking up a flower pot. (C) The woman is writing in a notebook.
(B) A man is holding a flower. (D) The woman is looking at a monitor.
(C) A boy is watering some flowers.
(D) A man is kneeling on the ground. 10. (A) A potted plant has been set by a monitor.
(B) Some blinds have been drawn.
10. (A) A man is climbing a ladder. (C) Some keyboards are placed on some desks.
(B) A man is painting a house. (D) Chairs have been stacked against a wall.
(C) Tiles are being removed from a roof.
(D) A chimney is being cleaned out. 11. (A) Books are being put back on shelves.
(B) A chair is being dragged across the room.
11. (A) A counter is being wiped down. (C) A cart has been pushed against a shelf.
(B) A cabinet door has been opened. (D) A book has fallen on the floor.
(C) A dryer is being loaded with clothing.
(D) Some clothes have been put in a pile. 12. (A) The man is removing his gloves.
(B) The man is cutting a metal object.
(C) The man is lifting something onto a table.
(D) The man is picking up a metal bar.

4
C Businesses 025-036 D Other Public Places 037-048

1. (A) Some people are walking by. 1. (A) Some children are playing in the waves.
(B) Some people are being served. (B) Beach umbrellas are being opened.
(C) A man is hanging some curtains. (C) Tables are set up next to some chairs.
(D) A man is standing on a chair. (D) Chairs have been arranged in pairs.
2. (A) The woman is washing some plates. 2. (A) People are strolling along the street.
(B) The woman is wiping a tabletop. (B) The runners are wearing long pants.
(C) The woman is holding a plate of food. (C) People are running down a street.
(D) The woman is arranging the plates on a table. (D) Some people are holding water bottles.
3. (A) The woman is putting up a sign. 3. (A) Some people are attending an exhibit.
(B) The woman is examining some fruit. (B) People are leaving the gallery.
(C) The woman is arranging stock in a store. (C) Some people are hanging up photos.
(D) The woman is peeling some fruit. (D) People are taking some pictures.
4. (A) The man is stacking some bowls. 4. (A) A bicycle is being chained to a post.
(B) The man is using a ladle. (B) A car is being parked on the street.
(C) The man is washing a plate. (C) Some trees are being planted.
(D) The man is wiping a counter. (D) Some plant boxes have been placed along a bike
lane.
5. (A) She is placing items in a basket.
(B) He is removing a basket from a counter. 5. (A) People are entering a train car.
(C) She is writing a check. (B) Some people are sitting on a bench.
(D) He is holding a card reader. (C) The doors of the train are closed.
(D) A sign has been displayed.
6. (A) Some produce is arranged on carts.
(B) Some fruit is lying on the ground. 6. (A) They’re sitting on a bench.
(C) Some fruit is sitting on a ledge. (B) A man is standing next to a bench.
(D) Some produce is being bagged. (C) They’re planting some trees.
(D) A woman is standing up.
7. (A) One of the men is grabbing a plate of salad.
(B) One of the men is stirring a pot of soup. 7. (A) Some people are raising the sails.
(C) One of the men is washing a plate. (B) A boat is sailing in the ocean.
(D) One of the men is speaking to a colleague. (C) The boat is docked next to the pier.
(D) Some people are tying down a boat.
8. (A) A man is holding some merchandise.
(B) A man is trying on a pair of shoes. 8. (A) Some people are entering a station.
(C) Some footwear is being scanned by a cashier. (B) A man is reading a schedule.
(D) Some shoes are being placed into boxes. (C) A woman is fixing a clock.
(D) Some people are waiting in line.
9. (A) The woman is selecting something from a shelf.
(B) The woman is pushing a shopping cart. 9. (A) They are biking down a path.
(C) Some products are hanging on hooks. (B) Some children are climbing a tree.
(D) Items are being stacked on a shelf. (C) They are skating in the park.
(D) One of the children is sitting in the grass.
10. (A) The man is holding a shirt.
(B) A shirt is being put on a hanger. 10. (A) The tables are being wiped down.
(C) The man is looking through a rack. (B) A man is looking through a bookshelf.
(D) Some clothes have been put on mannequins. (C) The man is seated in a chair.
(D) Books are being put back on the shelves.
11. (A) One of the men is opening an umbrella.
(B) One of the men is writing on a signboard. 11. (A) A woman is walking across a crosswalk.
(C) One of the men is filling a basket. (B) Some cars are turning at an intersection.
(D) One of the men is holding a plastic bag. (C) A fence has been put up around a tree.
(D) Some cars have been parked along a street.
12. (A) Windows overlooking a garden have been
opened. 12. (A) The auditorium is filled with people.
(B) Tables have been set up in a large room. (B) There is a podium at the front of the auditorium.
(C) Plates are being placed on each table. (C) There are people scattered throughout the
(D) Chairs are being pushed into a table. auditorium.
(D) Some people are raising their hands.

Transcripts l 5
Part 2 Questions and Responses 13. Who did you meet in Turkey?
(A) I’ll meet you there at 2 p.m.
Mini-Tests (B) The marketing manager.
(C) We didn’t have time.
A Questions with an Interrogative 049-073
14. What’s wrong with this laptop?
1. Where can I find the laptop? (A) That one is on sale this week.
(A) In the meeting room, I think. (B) I set it down over there for now.
(B) At 6 o’clock, I guess. (C) The battery needs to be charged.
(C) What does the screen say? 15. Why was the meeting postponed?
2. What time is the meeting? (A) I posted it yesterday.
(A) At the office downtown. (B) The client had another appointment.
(B) On the same day. (C) To next Thursday.
(C) In half an hour. 16. When is the best time to call you?
3. Which street is the restaurant on? (A) Unfortunately not.
(A) Let me check the map. (B) To my office phone.
(B) I turned it off before we left. (C) Before 4 p.m.
(C) He did seem a little off. 17. When is the trade show this year?
4. When can they arrange for the furniture to be (A) The show starts at 8 o’clock.
delivered? (B) Sometime next month.
(A) It’s not certain yet. (C) In London.
(B) I already paid for it. 18. Who did you talk to at the real estate agency?
(C) You shouldn’t phone.
(A) I believe her name was Monica.
5. Why don’t we check whether the projector works? (B) To secure the lease.
(A) They’ll arrive in the morning. (C) Just this morning.
(B) That’s an excellent idea. 19. How long will it take to get to the hotel from the
(C) They said it would rain later. airport?
6. What should we wear to the conference? (A) Should I shorten our stay?
(A) A business suit would be appropriate. (B) Let me call a cab.
(B) Let’s get there early and save seats. (C) Twenty minutes by subway.
(C) I went to the conference last year, too. 20. Who extended our phone contract?
7. Why are the executives flying to Europe on Sunday? (A) Check the name on the form.
(A) No, it’s on Wednesday. (B) For six months, I think.
(B) We ordered the flyers already. (C) I’ll phone you later.
(C) They’ve got a sales meeting. 21. When was the bakery added to our suppliers list?
8. Who is attending the president’s luncheon? (A) I didn’t know you could bake.
(A) He’ll choose the day. (B) Earlier this month.
(B) I’ll check the guest list. (C) Our supply was short.
(C) The lunchroom, I think. 22. Who is the new marketing manager?
9. Where did you put that budget report? (A) I haven’t heard yet.
(A) Report to the lobby. (B) The new campaign.
(B) Next Wednesday. (C) Just a few people.
(C) On your desk. 23. When will the new employee begin working?
10. Where is Jennifer going now? (A) She seems nice.
(A) To a budget meeting. (B) The finance department.
(B) At the train station. (C) This Monday.
(C) I thought it was yesterday. 24. Who has the market research results?
11. How many people came to the open house? (A) It might be Jessica.
(A) I thought I closed it. (B) The desk on the right.
(B) About twenty. (C) I’m going to the market soon.
(C) We had no offers. 25. When can I pick up my order?
12. How about going to the party together? (A) It’s OK, I have my own car.
(A) Great, I’d love to have one. (B) At the front service desk.
(B) Sorry, I have other plans. (C) I’ll call you as soon as it comes in.
(C) Too bad. It was really fun.

6
B Yes/No 074-098 13. May I ask you a few questions for a survey?
1. Is there going to be a meeting on Monday? (A) I’m afraid I’m in a hurry.
(B) I asked about it earlier.
(A) No, you can go sooner. (C) I’ll be a surveyor soon.
(B) Thanks, I’d appreciate that.
(C) Yes, at 9 a.m. sharp. 14. Have you delivered the package yet?
2. Will you come to the client dinner tonight? (A) Sorry, it hasn’t arrived yet.
(B) Not yet, but I’ll get you one.
(A) I doubt I can find the time. (C) No, I haven’t prepared it.
(B) At the end of the week.
(C) I didn’t bring anything. 15. Do you have another laptop we could use?
3. Is that the document I’ve been waiting for? (A) Yes, it’s over there.
(B) No, I never used it.
(A) Yes, he’s in the waiting room. (C) No, it’s on the bottom shelf.
(B) Yes, I’m sorry it arrived so late.
(C) Yes, I saw a documentary film. 16. Has the client’s flight been delayed?
4. Would you like to sit by the window on the plane? (A) Yes, it’s on your desk.
(B) No, not that I know of.
(A) Sure, either flight time is fine. (C) It’s up there.
(B) Fine, I’ll bring you a coffee.
(C) Actually, I’d prefer an aisle seat. 17. Would you like me to bring this up to the manager?
5. Have you seen the budget report for this quarter yet? (A) No, I’ve got a basket.
(B) Yes, let’s take the stairs.
(A) No, I’ve been out of town. (C) No, I can take care of it.
(B) Actually, report time is at 3 o’clock.
(C) Yes, I have a quarter. 18. Does the lecturer know he’s invited?
6. Don’t we need to call Australia? (A) Yes, it’s invite-only.
(B) No, she graduated already.
(A) Thank you for reminding me. (C) Yes, I sent an invitation last week.
(B) They called him Mr. James.
(C) She’s in Austria. 19. Would you like a hand?
7. Have you booked the catering company for the (A) No, my left hand.
banquet? (B) I would appreciate it.
(C) Yes, it’s my favorite.
(A) I’m waiting on a quote.
(B) No, I can do it by myself. 20. Did you send that e-mail to the department?
(C) Yes, the book is really good. (A) I wanted to run it by you first.
8. Can these computers be repaired? (B) Next Saturday.
(C) I’m still looking for an apartment.
(A) Actually, next to the printer.
(B) No, we’re buying new ones. 21. Are you applying for the research grant?
(C) Not yet. They’ll arrive soon. (A) Yes, I know Grant.
9. Has Mr. Johnston posted the budget results yet? (B) Four applicants.
(C) I don’t have the time.
(A) I believe they’re on the website.
(B) He told me that was the result. 22. Will you be attending the gala next week?
(C) This is a new poster we just got. (A) At 7 p.m.
10. Has your team ever worked this late before? (B) Only the drinks.
(C) Not this year.
(A) Sure, it will be ready soon.
(B) Yes, quite a lot recently. 23. Could you pass me my glasses?
(C) OK, if you need us to. (A) Where are they?
11. Wasn’t the budget report supposed to be finished (B) You can take a shortcut.
this afternoon? (C) Sure, I’ll move.
(A) It’s supposed to start at 6 this evening. 24. Is Mr. Jackson coming back this week?
(B) I need another 30 minutes to finish it. (A) Yes, it’s all in the back.
(C) I haven’t heard the weather forecast. (B) No, not that I know of.
12. Should I wear a jacket to the business dinner? (C) No, it’s not my comb.
(A) Yes, it’s going to be a formal event. 25. Doesn’t the company reimburse all travel expenses?
(B) Sure, I’ll be coming after dinner. (A) No, I’ve never traveled before.
(C) That’s too bad. I’ve just lost my jacket. (B) Yes, but by plane.
(C) Let me check with the finance department.

Transcripts l 7
C Tag/Declarative/Indirect 099-123 13. Do you know if the trip to the technology expo has
been approved?
1. This is a good location for a store, isn’t it?
(A) I’m not good with computers.
(A) They’re not over there, either. (B) I got Ms. Jones’s signature.
(B) I don’t like it, to be honest. (C) The Laurel Conference Center.
(C) It’s located by the printer.
14. I’m not late for the presentation, am I?
2. We’re closing the store early to do inventory.
(A) Don’t worry, he’ll be here.
(A) Really? I didn’t hear anything. (B) Really? I didn’t notice it.
(B) Are they back in stock? (C) No, it starts in a few minutes.
(C) I’m in the shoe department.
15. Does anyone know why we changed vendors?
3. This job application was faxed to Human Resources,
wasn’t it? (A) She’s here right now.
(B) In the vending machine.
(A) I fixed it yesterday. (C) Their prices went up.
(B) I’m doing that now.
(C) I have a receipt. 16. I would like to unsubscribe from your monthly news
service.
4. Jenny requested some office supplies, didn’t she?
(A) No, about two weeks.
(A) She’s not here right now. (B) Yes, check your inbox.
(B) We need a new supplier. (C) OK, I’ll process that right now.
(C) Yes, just last week.
17. You do know how to operate this device, don’t you?
5. Is there any chance you could send me the draft of
the news article? (A) I have many interests, too.
(B) It’s a minor operation.
(A) Yes, this morning. (C) Yes, I read the directions.
(B) I heard that yesterday.
(C) Sure, give me a few minutes. 18. We’d like you to submit your work to the exhibition.
6. This invoice includes the insurance, doesn’t it? (A) I’d be honored.
(B) Two more exhibits.
(A) Sure, I’ll apply next week. (C) I can’t work that day.
(B) Yes, everything’s included.
(C) OK, enter this information. 19. I thought the speech was very inspiring.
7. I was wondering if I should arrange your next (A) Over forty minutes.
business trip. (B) I couldn’t agree more.
(C) That was my inspiration.
(A) I would appreciate that.
(B) I’ll be there in a moment. 20. When do you think this building was constructed?
(C) I almost tripped over it. (A) It’s around the corner.
8. Let’s ask Sally to look over our presentation. (B) He’s in a meeting now.
(C) I’ll ask John if he knows.
(A) Just a few minutes.
(B) She won’t be coming. 21. The attendees begin arriving tomorrow, right?
(C) She’s in a meeting right now. (A) No, the day after.
9. We need to submit the papers today, don’t we? (B) Yes, you must attend.
(C) Great, I’ll borrow one.
(A) Sorry, I’ve run out of paper.
(B) Yes, today is the deadline. 22. I’m thinking of joining a professional society.
(C) Actually, it’s my submission. (A) It’s a good idea to become a professor.
10. You know we have to work tonight, don’t you? (B) I believe that’s the same one, though.
(C) That could be a good career move for you.
(A) He works the night shift.
(B) I guess it can’t be helped. 23. The show begins in twenty minutes.
(C) I haven’t sent any faxes. (A) Should we take a taxi?
11. Don’t you think she looks exhausted? (B) I’ve never heard of it.
(C) It’s my first one.
(A) She certainly does.
(B) She’s always late. 24. Pierre and Gisele attended the seminar, didn’t they?
(C) I showed it to her. (A) They’ll arrive this morning.
12. This meal comes with a beverage, doesn’t it? (B) Then seat them on the left.
(C) Of course, they were there.
(A) Yes, all for $12.
(B) No, I’m not thirsty. 25. I was wondering if you would like to go to the movies
(C) She’ll be coming soon. tonight.
(A) I think it is, too.
(B) That’s a great idea.
(C) It’s at the theater.
8
Part 3 Short Conversations M: Actually, I’ve never used this video-editing program
before.
Mini-Tests W2: I used it at my last company. It’s very simple. I can
teach you the basic commands after this meeting if
A Office Talk 124-130 you want.
M: That would be great! Thanks!
Questions 1 – 3 refer to the following conversation.
W1: While making the commercial, make sure you stick to
M: I’ve been working for the past three days to find all of the storyboard. You can find a copy of it along with
the information for this year’s annual report. I’m the video files on our company servers.
worried we won’t make the deadline. W2: I heard that the servers are undergoing maintenance
W: We’ll get it submitted with a couple of hours to spare. this morning. So we’ll have to wait until this
I’m curious, where did you find all of these company afternoon to access them.
facts and figures?
M: I found some sites that provide the information, plus Questions 16 – 18 refer to the following conversation
a few news articles. with three speakers.
W: You’ll have to show them to me later. But first, can W1: Hi, Jennifer. Hi, Sam. Our new employees start next
you send me your part of the report? I need to start week. Is everything ready for them?
working on the presentation file. M: Everything is going well. We will have all the
computers set up for them to work on this Friday. But
Questions 4 – 6 refer to the following conversation. Jennifer realized something. Jennifer?
M: Renée, I can’t seem to get into the storage room. Is W2: While setting up their accounts, we realized we don’t
something wrong with the door? have a picture of anyone for their ID badges. Without
W: Starting today, everyone needs to enter an access them, it will be hard to enter many areas of the
code to get in. building since access is restricted.
M: I can’t believe it. So where can I find this code? Should W1: Hmm… And we don’t have enough temporary IDs for
I speak to the IT department? them all.
W: No. Your manager should’ve sent a message with the M: What if I send them an e-mail asking for a digitized
code for your department this morning. I would ask photo of themselves?
him before contacting IT. W1: Great! I’ll give you a list of the new employees this
afternoon.
Questions 7 – 9 refer to the following conversation.
Questions 19 – 21 refer to the following conversation
W: Did you get the e-mail about the meeting on
and the invoice.
Thursday? It was moved up to today.
M: What? I didn’t get that e-mail. Why did they do that? M: Look at this. The printers made a mistake. We reduced
the order to 100 invitations, but they’ve invoiced us
W: The manager has to meet a client on Thursday, so she
for the original 150.
moved it up.
W: Well, we are not paying for invitations we didn’t
M: But I still have a lot left to do on my report. I don’t
receive. We’ll have to ask for a revised bill.
know if I can finish it in time for the meeting today.
M: OK, I have to get to a staff meeting now, but I’ll call
W: I have some time today. E-mail it to me, and I’ll take a
them after that and ask for a new invoice.
look at it after I come back from the post office.
W: Excellent. That way, we can settle the amount owed
Questions 10 – 12 refer to the following conversation. immediately.

W: Good afternoon. Do you have an appointment?


B Workplace Dilemmas 131-137
M: Yes, I have an appointment with Mrs. Foley for a job
interview. Could you let her know that Brian Thomas Questions 1 – 3 refer to the following conversation.
is here?
W: I’ve printed out a copy of the material for the
W: I’m sorry, Mrs. Foley is running late due to a problem advertising meeting this afternoon. Would you mind
with her car. She said she will be about twenty taking a look at it and telling me what you think?
minutes late. Are you able to wait?
M: Hmm… It looks good. But I think a few pages are
M: That’s no problem. I’ll wait in the coffee shop next missing. See here? It goes from page 13 to page 18.
door. Could you give me a call when she comes in?
W: Oh, no. All of them are like this. They must’ve made a
mistake at the printer’s.
Questions 13 – 15 refer to the following conversation
with three speakers. M: We still have a few hours before the meeting. Call
them back and tell them to fix it. This happened to
W1: Today, we will be working with a new program, me last time I ordered from them.
Filmmaker X3. I will need you two to use it to make a
short commercial for our new product.

Transcripts l 9
Questions 4 – 6 refer to the following conversation. Questions 16 – 18 refer to the following conversation
with three speakers.
M: Denise, why are you here? Shouldn’t you be on your
way to the trade show in Memphis? W: George, Rashid, I was looking through the sales log
W: I went last year. And there are some complaints from from earlier today, and it seems both of you made a
a client about the application we developed for him mistake when processing returns.
that I need to resolve immediately. M1: Oh? What mistake was that?
M: Really? What’s wrong? W: Customers only have fourteen days to return
W: The client is unhappy with the app. He said it isn’t merchandise, not thirty. Too many people were taking
smooth, and it often closes when he tries to open advantage of it in the past, so we changed the policy.
certain parts. He’s one of our biggest clients, and I M2: But when we were trained, they told us it was thirty.
don’t know how to make it up to him. It even says so in the training manual.
M: I’m sure you’ll figure it out. You’ve dealt with him W: Really? Hmm… You’re right. This should be corrected
before. I’d love to try and help, but I have to go speak immediately. From now on, follow the new policy
with the manager. until they change these manuals. Let me go speak
with the training manager about this.
Questions 7 – 9 refer to the following conversation.
Questions 19 – 21 refer to the following conversation
M: It’s so hot in the office today. The air conditioner must
and the schedule.
be broken. I’ll have to call maintenance to take a look
at it. W: Darryl, you’re in charge of room reservations, right?
W: Didn’t you hear? Our energy consumption has been I want to reserve a meeting room for next Tuesday,
too high this year. So they asked us to turn it off for but all the meeting rooms seem to be filled.
one day a week. M: Next Tuesday? We have a room available. Actually, the
M: I didn’t get that memo. Is there anything we can do to marketing team canceled their meeting, and the sales
keep cool? It’ll be too hard to concentrate in this heat. team wanted to switch to that room since it is bigger.
I haven’t had a chance to update the reservation sheet.
W: Well, I ordered a few fans for our office. But some
You can use their room.
people are asking about working from home. I’ll let
you know what management says about that later W: Oh, really? That’s wonderful. Does the room have a
today. projector? I need to give a presentation on the
budget report, and it would be really helpful.
Questions 10 – 12 refer to the following conversation. M: It doesn’t, but the portable projector should be
available. The marketing team doesn’t need it. I’ll get
W: Hey, Bob. Have you been able to log into the
that for you Tuesday morning.
company website? I have been trying to log in for the
last ten minutes, but it says my password is incorrect.
C Staffing Changes 138-144
M: No, I’m logged in just fine. You know, they did
upgrade the servers last night. Maybe your account Questions 1 – 3 refer to the following conversation.
was affected by that.
W: Ever since we put up that job notice on our site, we’ve
W: That’s possible. I guess I should call IT about the
received a lot of applications. I bet there are at least
problem. Do you know who’s in charge of network
fifty.
issues?
M: I know. The president will be happy to hear that. He is
M: I’m not sure. I’ll look it up here and let you know. Just
eager to hire a head engineer and wants the new hire
give me a minute.
to start as soon as possible.
Questions 13 – 15 refer to the following conversation. W: Sounds good. But with so many submissions, I haven’t
been able to look at all of them properly.
M: Did you finish setting up for the managers’ meeting
M: Why don’t I help you? I have some time tomorrow
this afternoon? This is a pretty important meeting, so
around 10 o’clock. I’ll stop by your office, and we can
I want everything to be perfect.
go over them together.
W: I just finished. Take a look yourself. I even had time to
print out the updated itinerary. Questions 4 – 6 refer to the following conversation.
M: Everything seems good… Wait. Where are the name
M: Sarah, I heard you were promoted. Congratulations!
cards? Weren’t you going to print those out?
When does it go into effect?
W: Oh, I can’t believe I missed that. I knew something
W: Thanks. It starts in two weeks. But I’m busy until then
was missing. Let me go print those out right away.
since I need to attend training every day for it. I don’t
Everything is up in my office.
know when I’ll have the time to pack this stuff up.
M: Take your time. They haven’t come back from lunch
M: Well, I’ve finished my work for the day.
yet.
W: Really? That’s perfect. Could you see if there’s an extra
box in the supply closet?

10
Questions 7 – 9 refer to the following conversation. Questions 19 – 21 refer to the following conversation
and the chart.
W: Did you hear? At the staff meeting this morning, they
said that the store manager, Ms. Hartford, will retire W: Now, before we finish today’s meeting, I’d like to talk
this year. And they’re looking for someone internal to about our hiring process for this year. In the past,
take the spot. we’ve always used a headhunter who recommends
M: Wow! You know, I’d love to be a store manager, but I candidates to us. But I’d like to discontinue this service.
don’t think I have enough experience to be considered. M: Oh? Why is that? I thought it was very successful.
W: But didn’t you take business classes in college? Plus, W: It is, but it is very costly. And corporate would like us
you’ve been assistant manager for a while. That’s a lot to reduce hiring costs. I’ve come up with a chart that
more than most of us. shows how we’ve hired people in the past.
M: Maybe you’re right. Do you know when interviews M: I’m surprised! I didn’t expect these results. Then we
start? should definitely go with the second-best method.
W: I think they’ll be compiling a list of candidates this I’ll talk to the rest of the team so they can know more
month and beginning interviews next month. The about this.
human resources manager would know more, so you
should ask him. D Daily Life 145-151

Questions 10 – 12 refer to the following conversation. Questions 1 – 3 refer to the following conversation.

W: Did you hear about Stacey? She’s quitting and going M: Good afternoon, you’ve reached Dr. Johnson’s office.
to work for Brice Publications. May I help you?
M: You’re kidding! They’re our biggest competitor. W: I’d like to make an appointment to see the doctor.
I thought she liked it here. Would he be available to see me at 11 a.m.
tomorrow?
W: She did, but they scouted her and offered her a great
position. It was hard to refuse. M: I’m sorry, he won’t be in the office all morning.
However, he’d have time to see you after lunch, at
M: Good for her. She deserves it. Maybe we should start
2 p.m.
thinking about our career plans.
W: The afternoon is difficult for me. I have a meeting at
W: Right. I think I’ll update my résumé later today.
work at that time.
Questions 13 – 15 refer to the following conversation M: We have another doctor who comes in while
with three speakers. Dr. Johnson is out. He’s here from 9 to 12. Would you
like to see him instead? He gets very busy before
M1: Thank you for coming to today’s interview. We know lunchtime.
the location is hard to reach. I’m Scott Somerton, the
W: Yes, I’ll be there as soon as you open.
chief designer.
M2: And I’m Jeffrey Bardot, the head editor of the Questions 4 – 6 refer to the following conversation.
magazine.
W: Good afternoon. Are you looking for anything in
W: It’s great to finally meet you both.
particular?
M2: We looked over your résumé and thought you would
M: Yes, I’d like to get new wall cabinets for my kitchen.
be a perfect addition to our design department. But
But these here are a bit too large. Do you have any
we weren’t sure you had much experience in fashion
others?
photography.
W: Yes, these are just our show pieces. Once we have
W: Actually, I did freelance work for my friend’s fashion
someone go to your house to measure your current
studio. Would you like to see some of the pieces we
cabinets, they will be custom-made for your kitchen
used on her website? I brought some with me today.
in the size you need.
M1: That would be great. And if you could, tell us about
M: Oh, I see. And are these all the designs you have?
how you came up with your shooting method.
I was looking for something like this one, but in a
different color.
Questions 16 – 18 refer to the following conversation.
W: Most of our models are offered in at least three
M: Amy, have you applied for the company position that different colors. Come over here and I’ll show you
was advertised last week? our catalog.
W: No, I’m still revising my résumé. It doesn’t feel like it
stands out enough. I know they’ll be opening up the Questions 7 – 9 refer to the following conversation.
hiring to people outside the company as well.
W: Thank you for taking a look at my car on such short
M: If you want, I can send you my résumé to use as a notice. Have you figured out what’s wrong with it?
guide. I received a lot of help with mine, and it
M: Yes. One of the engine parts is broken and needs to
definitely helped.
be replaced. I ordered it, but it will take a few days to
W: I would appreciate that. Thanks. come in.

Transcripts l 11
W: Oh, that’s no good. I need to use the car to go to a M: I don’t remember the name, but I know it gave
trade show this weekend. discounts on gas stations.
M: Well, do you have insurance? We have some loaner W: Oh, that one! It’s our most popular one. We’re actually
cars that you can use while your car is being repaired. all out of them and have been since the day they
W: Why, yes, I do. Here is my card. came out. We don’t know when they will come back
in. Is there any other card you were interested in?
M: Great. I’ll give them a call and then come back with
the invoice for the repairs. M: Well, I do shop online a lot. Do you have one for that?
W: Yes, we do. I can issue you that right away. I just need
Questions 10 – 12 refer to the following conversation. to see your ID, if you don’t mind.
W: Gary, do you know what time the Computer Repair
Center on Smith Street opens? E Travel 152-158

M: Um, I believe it opens pretty early. Around 8:30 a.m. Questions 1 – 3 refer to the following conversation.
during the week, I think. Why?
M: Good morning, this is Charles Rothfield. I have a
W: Well, I dropped my laptop last night, and now the
reservation for this weekend, but I need to cancel it.
screen won’t turn on, so I need to have it fixed. I’d like
to drop it off as soon as they open, so I can get to W: That’s fine, sir. However, you should be aware that
work on time. there is a 50% room rate fee for cancellations made
with less than 48 hours’ notice.
M: You might have enough time, but not much. It’s a
25-minute walk from the shop to your office. Didn’t M: Oh? I didn’t have to pay this last time.
you say you have a meeting tomorrow morning at W: We started this policy just last month. Since you’re a
9 o’clock? If I were you, I would just take it there on longtime member of our loyalty program, we will
Saturday. refund you the full amount. However, next time, you
will need to pay the fee.
Questions 13 – 15 refer to the following conversation.
Questions 4 – 6 refer to the following conversation.
M: I got my electricity bill today. I was surprised that it
was more expensive than last month. M: Hello. I’d like to reserve a business-class seat from
W: Yes, mine was too. But I have been using more London to New York. I need to leave on the 10th and
electricity these days since I started working from will be flying back on the 30th.
home. W: We have some seats available for the 10th.
M: Right, but I’m rarely at home. I wonder if my energy Unfortunately, all the flights on the 30th are fully booked.
meter is working properly. I think I’ll ask the electric M: That’s unfortunate. What about the 1st?
company to come and read it again. W: There are a few seats left. I can book you for the first
W: That’s a good idea. Maybe I should check mine, too. flight out.
M: Thanks. I also have a membership with your airline.
Questions 16 – 18 refer to the following conversation Can I use those points to pay for part of the airfare?
with three speakers.
M1: Thank you for coming to my office today, Esther, Tom. Questions 7 – 9 refer to the following conversation.
So, tell me what you thought of some of the W: Do you want to take the bus or the train to the hotel?
apartments we looked at last week. The express bus is $20, and the train costs $18.
W: Well, the apartment on Maple Street was really nice. It M: How often do they run? I’d like to get there as soon as
seemed big enough for us, but I’m worried about the possible. After traveling on business for so many days,
renovation. It doesn’t look like it will be ready in time I’m exhausted.
for our move-in date.
W: Well, the bus runs every twenty minutes, but there’s
M2: So, we were thinking about the apartment by the only one train an hour.
elementary school. It was a little smaller, but the view
M: Then we should catch the bus. Why don’t I stay here
was great and we would love an outdoor patio.
while you go get the tickets?
M1: That’s great to hear. If you’re sure about your decision,
W: But, according to the schedule, the train is coming in
I’ll call the owner right now and let him know we’re
just five minutes. And we’ll get there fifteen minutes
willing to place a bid on the place.
quicker. Let’s take that.
Questions 19 – 21 refer to the following conversation
Questions 10 – 12 refer to the following conversation.
and the pamphlet.
W: Do you have any baggage that you will be taking on
W: Welcome to Georgetown Bank. How may I help you?
the plane?
M: Hi. My name is Nathaniel Hayes. I requested a credit
M: I only have this small suitcase. Do I have to weigh this
card from you a week ago, but I haven’t received it
as well?
yet.
W: Yes. Hmm… It seems your bag is overweight by 5
W: Do you remember which one you ordered?
kilos. There’s a penalty of $50 for overweight bags.

12
M: I thought the weight limit was 23 kilos. Part 4 Short Talks
I still have 3 kilos left.
W: That’s only for checked bags. All carry-on bags have Mini-Tests
to weigh under 15 kilos.
M: Well, it only costs an extra $25 to check a bag, right? A Office Announcements 1 159-164
Then why don’t I do that? It’s much cheaper.
Questions 1 – 3 refer to the following announcement.
Questions 13 – 15 refer to the following conversation. W: 
Attention, all staff. Due to a leak in the pipes in the
W: Hi, Kent. Are those travel brochures you’re browsing kitchen, we will be unable to serve any meals in the
through? Are you thinking of going somewhere? company cafeteria for the next three days. We
apologize for this inconvenience. Repairs will begin
M: Yes, I am. I won last month’s sales competition. The today at 2 p.m. As a result, there will be some noise
grand prize is an all-expenses-paid vacation. disturbances during this time. We will do our best to
W: Congratulations! I know you put in a lot of hours last minimize the disruption it causes to your work.
month. All of your hard work obviously paid off. During this time, anyone who eats at the Fisherman’s
M: Thank you. It was worth the effort. These pictures of Port Restaurant across the street will receive a 20%
Alaska look amazing. I’d better check the dates for discount on their meals for these three days. We
that cruise. strongly suggest staff take advantage of this
opportunity while it lasts.
Questions 16 – 18 refer to the following conversation.
Questions 4 – 6 refer to the following excerpt from a
W: Good afternoon, this is Debbie. How may I help you? meeting.
M: Hi, I’m interested in booking a tour for September.
I was particularly interested in the restaurant tours in M: Thank you for coming to today’s weekly department
Italy. meeting. I asked you all to come fifteen minutes early
because we have so much to discuss. First, I would
W: Those are some of our most popular tours. We have a like to announce that we will have two new
few different tours, depending on which area you’d employees joining us next week. They will be working
like to visit. We even have one that offers a cooking with us here in the finance department, as we have
demonstration. been extremely busy creating the budget. Another
M: That sounds like a lot of fun, but I’d better check out thing we need to discuss is the annual corporate
all the available packages before I make the picnic that is coming up in two months. The human
reservation. resources department is in charge of it and will be
coming to us frequently to check prices. I’ve created a
Questions 19 – 21 refer to the following conversation sheet that lists our vendor prices and budget
and the invoice. restrictions. Please refer to this when helping them.
W: Thank you for staying at the Rattleton Suites Hotel. I will e-mail it to everyone after the meeting today.
Here’s a copy of your bill.
Questions 7 – 9 refer to the following talk.
M: Thank you… Oh, I believe you’ve made a mistake.
I don’t think the discount was applied to my bill. W: I’d like to remind everyone of our upcoming level 2
When I booked, it said that if you attend the computer skills course. This class is open to all
Education Expo and reserve four nights, one night employees who completed the beginner’s class
is free. Everything else looks correct. offered last month. Classes are being offered at
W: Oh, I’m sorry about that. You’re right. I’ll process that various educational institutions throughout the city.
right away. Our system malfunctioned last month, so There is a list of locations on the board in the break
it didn’t apply some discounts. room. The list is quite long. You will be introduced to
intermediate e-mail and word processing functions.
M: That’s OK. Also, could you tell me where I can catch And remember, this is a required course for the
the shuttle bus to the airport? Competency in Office Systems certificate. This
W: It’s just outside the main doors here. A bus leaves certificate is needed to be considered for a
every half hour. You can catch one in about ten management position in the company.
minutes.
Questions 10 – 12 refer to the following
announcement.
M: 
As most of you are aware, the parking lot will be
closed for resurfacing beginning Friday, August 12th.
Work was originally scheduled to be completed by
the 19th. However, rain is forecasted for most of next
week, so the new estimated completion date is
August 24th. We strongly encourage everyone to use
the city’s bus and subway system. Staff who bring
their tickets to the accounting office can get 40% of

Transcripts l 13
the fare reimbursed, up to a maximum of $5 a day. Questions 7 – 9 refer to the following excerpt from a
However, those who have to drive to the office may meeting.
park in the street in front of the building. Please
W: 
Thank you for coming to today’s meeting. I’d like to
contact human resources to obtain a parking permit.
discuss a new advertising campaign for our store.
Space is limited and will be given out on a first-come,
Many people in the area still don’t know us after our
first-served basis.
last radio commercial campaign. This time, I’d like to
try something different. I was thinking of putting an
Questions 13 – 15 refer to the following talk and the
ad on television instead. But I’m not sure how much it
schedule.
will cost us. While I work on the budget, I’d like you all
M: Welcome, everyone, to Shortman Financial. It’s nice to to come up with an idea for a commercial by this
see so many new faces joining our company. I’m Thursday. We need to start shooting it next month.
Ronald Robinson, and I will be taking you around the
building. The original tour guide will be taking my Questions 10 – 12 refer to the following excerpt from a
spot later this afternoon. He’s in a meeting right now. meeting.
So first, we will take a tour of the conference rooms.
W: 
I’ll make this meeting brief since I know everyone
Some meetings are currently going on in those
needs to start work for the day. I’ve been reviewing
rooms, so I’d like to ask everyone to please be quiet
customer satisfaction surveys, and the scores are
while we walk around. Thank you for your
disappointing. The most common comment was that
cooperation.
customers felt staff were cold and uninviting. I think it
would be best if we worked on this. I want everyone
Questions 16 – 18 refer to the following announcement
to greet a customer each time they enter the store.
and the floor plan.
Also, I think making friendly conversation with some
W: Attention, all staff members. We would like to remind customers might be a big help. Let’s try this for a
you that beginning tomorrow, all of the elevators will month and see how it goes.
be serviced. We will begin with the one next to the
lobby and work from there. This will continue for the Questions 13 – 15 refer to the following talk and the
next two weeks. We would also like to announce an calendar.
initiative to get staff to be more active. Those who
M: 
Thank you all for meeting me on such short notice.
take the stairs will be rewarded with front-row tickets
I’ve been in touch with our supplier in Bangkok about
to the local symphony. Please ask Human Resources
the lenses of our sunglasses. They were having
for more details.
trouble locating more of product and have fallen
behind schedule. They say they have only been
B Office Announcements 2 165-170 delayed two days. So we will have to push back the
launch date of our line by two days. Please call the
Questions 1 – 3 refer to the following talk.
store owners and let them know of this change.
M: 
Thanks for coming to today’s workshop on the new Please also look into what free gifts we can give away
SumUp 3.0 software. I know we were supposed to be during the launching event.
in the other conference room, but it is being used for
a client meeting. Now, in just a few minutes, I’ll go Questions 16 – 18 refer to the following announcement
over the basics of the software. Unfortunately, we and the phone directory.
have more here in attendance than we had originally
W: 
Attention, all RightStep Shoes customers. As a result
expected, so I don’t think we have enough laptops.
of recent health code changes, we have amended our
We’ll bring more after the lunch break. In the
return and exchange policy. Previously, we took back
meantime, please share your laptop with the person
any shoes if they were returned within 30 days of
next to you.
purchase, as long as they had a receipt. However,
from now on, we can only take back unworn shoes
Questions 4 – 6 refer to the following excerpt from a
within fourteen days of the original purchase, with a
meeting.
receipt. We apologize for the inconvenience. If you
M: 
Before we conclude this management meeting today, have a problem or any questions, you can reach me at
I need to talk to you about changes that are being extension 653.
made to the paid leave policy. We originally allowed
only two weeks of paid leave each year for all C Speeches/Lectures 171-176
employees. While many found this fair, others said
that it was too short and they felt stressed out the Questions 1 – 3 refer to the following announcement.
rest of the year. So we are going to try a new system.
M: 
Good morning, ladies and gentlemen. Welcome to the
Staff will be able to take a one-week vacation three
Fifth Annual Computer Software Conference. I have a
times a year. Sick days will be unlimited, as long as
number of announcements to make before the
this doesn’t interfere with their work. I know what
opening ceremonies begin. First, I’m pleased to inform
you’re thinking, but I have heard it actually improves
you that there will be several important product
efficiency. Let’s try this and see how it goes.
launches today by some major international software
companies. These companies will hold special

14
demonstrations throughout the conference. Secondly, didn’t want the 100-milliliter ones, so I‘m offering a
the workshop on computer security has been special discount on the second smallest bottles. Take
rescheduled for this afternoon, instead of this morning, a look and let me know what you think.
due to a scheduling problem. Mrs. Sara Jones, a
computer analyst at Green Software, will conduct the Questions 16 – 18 refer to the following talk and the
workshop. Finally, those who are attending this list.
evening’s special dinner downtown are asked to wait in
W: 
Thank you for coming to the ceremony for the 10th
the lobby by 8 p.m. for the free shuttle bus service.
Annual Education Awards. These awards are meant to
recognize the excellence that is demonstrated by our
Questions 4 – 6 refer to the following speech.
staff. After the ceremony, we will be holding a small
W: 
Welcome to the final celebration of this year’s annual banquet in the awardees’ honor. It will be held in
conference. As president, I am proud to say we’ve conference room C just down the hall. In just a few
made some significant accomplishments during the moments, I will begin by announcing the award for
past year. One of several notable achievements has excellence in science. But first, I’d like to take a minute
been a 100% increase in profits this past quarter. As a to mention our sponsors who helped make tonight
way of rewarding you all for your hard work, we are possible.
presenting an evening of music and entertainment.
First up is the award-winning band The Green Violets. D Public Announcements 177-182
It took some convincing to get them here tonight.
Afterward we will hold a special ceremony Questions 1 – 3 refer to the following announcement.
recognizing our hardest workers. But for now, sit
back, relax, and enjoy the show. M: 
Good afternoon, shoppers. Thank you for shopping at
Greenings Drugstore. We hope you find all of the
health and beauty products you need. We strive to
Questions 7 – 9 refer to the following instructions.
stock the widest variety of items in the area. As a
M: 
Now that we’ve talked about how to check people in bonus, we are pleased to announce our new Super
and out, let’s focus on other duties here at the library. Pharmacy Membership Club. You are strongly
You will all have to make sure books are put back in encouraged to sign up today and start earning
the right spot. If you are unsure, ask someone where valuable reward points. Points can be redeemed for
it belongs. Trying to find a misplaced book takes up a almost anything in the store, including premium
lot of time. Also, be sure to monitor guests using the import cosmetics brands. However, this program
computers. While each user is allotted thirty minutes, cannot be used on medication. To become a member,
they don’t always keep track of time. So, while the simply visit the customer service counter. Our staff
manual says to check once an hour, I check on them will be happy to sign you up.
whenever someone new gets on. It has helped
reduce the number of complaints by guests about it. Questions 4 – 6 refer to the following announcement.
W: 
Attention, passengers taking flight OZ23 bound for
Questions 10 – 12 refer to the following lecture.
Munich. Due to a minor mechanical problem, this
W: 
Good morning and welcome to our creative writing flight will be delayed. We apologize for the
seminar. Diamond Publishing has organized this inconvenience. Rest assured airline mechanics are
activity because we are always on the lookout for working to resolve this situation as soon as possible.
talented writers with fresh ideas. I’m Cynthia Lawton, We expect to have this issue resolved within the hour.
a writer here at Diamond Publishing. During our time Please remain close to the gate to avoid missing any
together, we will help you turn your ideas into important announcements regarding this situation.
manuscripts that could become published books. We Customer service agents are available at the desk to
will start out with the basics of character and plot answer any questions. Once again, please accept our
development before moving on to idea presentation. sincerest apologies.
And by the end of this seminar, you will learn that it
isn’t the plot that impresses publishing editors, but Questions 7 – 9 refer to the following announcement.
your confidence when meeting them.
M: 
Attention, all departing passengers on New South
Flight 425 bound for New York. Due to a late
Questions 13 – 15 refer to the following talk and the
connecting flight, we will be delayed by
price list.
approximately one hour and 45 minutes. Our new
M: 
Thank you for giving me the opportunity to meet departure time is now scheduled for 8:45 p.m.
with you all today. I would like to introduce our Business class passengers will board at 8:15 p.m.
company’s newest product, the AquaJug. Unlike Economy class will board beginning at 8:25 p.m. The
other water bottles on the market, ours is made of gate will close ten minutes prior to departure. We do
unbreakable glass. It is hundreds of times sturdier apologize for any inconvenience this may cause our
than any bottle out there. And because it is made of passengers. We invite all passengers to visit the
glass, it is the healthiest for the body. It can withstand check-in desk at the gate for a free coffee and dessert
a wide range of temperatures with no problem. I have voucher. Families with children can redeem it for juice
brought a price list of our products. Some of you and a snack instead. Thank you for flying New South
mentioned your store display wasn’t very big but you Airlines.
Transcripts l 15
Questions 10 – 12 refer to the following announcement. Questions 4 – 6 refer to the following telephone
message.
W: 
Good evening, Hampton Aquarium visitors. In just a
few minutes, we will begin our “Under the Sea” show. M: 
Thank you for calling Cinerama, your one-stop service
We are inviting everyone to come and enjoy the for booking movie tickets. For English service, press 1,
wonders of the deep blue sea. You will be able to see and for French, press 2. All calls will be answered in
our divers perform with some of the fish and the order they are received. To expedite your order,
mammals in the tanks. You might even get a glimpse have the name of the movie you are interested in and
of a mermaid! Seats fill up quickly, so hurry over now. your credit card ready. Be advised that there is a
Since today is the first day of the show, we will be handling charge of $1.00 for each order. Customers
handing out special items for those who attend. The are responsible for picking up their tickets 15 minutes
show will begin in five minutes in the Pacific Sea Tank, prior to show time. All movie tickets are non-
so head on over now! refundable, and there are no exceptions. To repeat
this message, press 0. Thank you for calling Cinerama,
Questions 13 – 15 refer to the following talk and the and have a nice day.
schedule.
Questions 7 – 9 refer to the following telephone
W: 
Thank you for volunteering to come help out at this
message.
year’s Maysfield Arts and Crafts Festival. With each
year’s festival attracting more and more people, we M: 
Hello, this is Stanley Horton from Hunter’s Auto. You
need more and more volunteers. We have several brought your car in yesterday for a broken taillight. I
groups helping out at this event, and they are split fixed it, but while I was installing it, I noticed some
into different sections. You will be helping with the problems with your engine. One of the electrical
cooking. When you report to the festival, please come wires is snapped, and it will take a bit longer to fix.
one hour before your shift starts. This is to give you Our electrical mechanic is out this afternoon and
time to prepare for your shift. All recipes will be given won’t be in until tomorrow. If you can wait, I will fix it
to you the day before so that you can familiarize for you. But it will raise the cost of repairs a bit. Please
yourself with them. If you have any questions about call me back so we can discuss this. I’ll be available all
what you should be doing, ask your team leader or evening.
me.
Questions 10 – 12 refer to the following telephone
Questions 16 – 18 refer to the following announcement message.
and the floor plan.
M: 
Hi, this is Suzuki Hito from Hofstrat Textiles. We
M: 
Attention, all shoppers. A small black and red purse received your application for the position of
was brought to the lost-and-found about 20 minutes accountant at our firm. We looked over your
ago. It was found near the bathroom on the 4th floor. application, but it seems you didn’t attach your
To retrieve this bag, please come to the lost-and- college transcript. We will need that sent to us. Also,
found office located next to customer service. The we usually require candidates to provide three letters
owner must prove that the bag belongs to them by of recommendation. I’m sorry for the late request, but
giving a complete description of it. The bag, if not if you could send us those letters as well as the
claimed, will be kept for one week before being transcript by this Friday, I would greatly appreciate it.
donated to a city homeless shelter. Please check your We’ll let you know if you have been chosen for an
belongings and come retrieve your bag immediately. interview next Tuesday.
Thank you.
Questions 13 – 15 refer to the following telephone
E Telephone Messages 183-188 message and the invoice.
W: 
Good afternoon. This message is for the marketing
Questions 1 – 3 refer to the following telephone
manager at True Vision Computers, Paula Symonds.
message.
Ms. Symonds, this is Jean Patrick calling from the
W: 
Hello, you’ve reached the after-hours answering reservations office at the Sea View Resort. I’m
service for Dr. Stella Fitzroy. Dr. Fitzroy’s regular office contacting you to confirm your reservation for
hours are Monday through Friday, 8 a.m. to 4 p.m. 10 a.m. on October 1st. Also, you told us the number
If you require immediate medical attention, please of people coming initially, but we need to confirm
hang up and proceed to Pinehurst Hospital. They are that number again now. It is needed to prepare the
open 24 hours a day, 7 days a week. All non-emergency room and seminar facilities. Oh, and we added the
questions will be answered the following business discount to your invoice according to how many
day. If you are calling to reschedule an appointment, months in advance you book. It’s 5% off for every
there’s no need to wait. Go to our website at www. month. Please return my call at your earliest
fitzroymedical.com and register the change on our convenience. My extension is 99. Thank you.
website. Thank you for calling, and have a great day.

16
Questions 16 – 18 refer to the following telephone schedules, reminders, customized vendor lists, and
message and the listings. more. Call us now at 5912-0133 to talk to one of our
representatives, who will be more than happy to go
M: 
Hi, Morgan. This is Trevor Baxter from Good Place Real
over how the TrackMaster can help you.
Estate. I was looking over some of the places you
mentioned you were interested in, and while some
Questions 13 – 15 refer to the following advertisement
are good, some are not. I found out the one on
and the price list.
Hampton Drive isn’t suitable for a florist business
such as yours. You mentioned you wanted a place M: 
Do you love reading about cars? Want to know about
that was busy but somewhat quiet. This area is quite the latest model before it hits the road? Then Hot
noisy due to its proximity to the train station. But one Rods Today is the magazine for you. And for a limited
of the properties gets lots of natural light through its time only, we are offering a tremendous deal. We are
many windows and has a great central location. I offering half off all of our subscription options. This
suggest making a contract there. I’ll send you the offer will only be valid for a limited time and can only
details of the contract this afternoon. be redeemed by phone. So call in today to make sure
you don’t miss this discount. And for anyone who
F Advertisements 189-194 calls in during this promotional period, we will also
be giving away a free deluxe beach towel to use
Questions 1 – 3 refer to the following advertisement. during this coming summer vacation.
W: 
Have a special family event coming up and not sure
Questions 16 – 18 refer to the following advertisement
how to plan for it? Then you need Daphne Catering
and the package list.
Services. We specialize in catering for smaller events
in intimate settings. We have been providing our M: 
The Forte Vento Hotel is going to give you wonderful
services to the area for more than twenty years. We vacation memories this summer. With a promotion on
make each and every event a special experience. You rooms and activities, we’re sure to provide you the
can find a list of our menu and prices on our website best deal and experience in the area. All of our
at www.daphnecatering.com. And when you book packages come with tickets to a local water park, so
your event, say you learned about us from this you’ll never be bored. But our biggest promotion is
advertisement and get 10% off! perfect for the family. Stay for at least four nights and
get the fourth night free. This package also comes
Questions 4 – 6 refer to the following advertisement. with a free car rental upgrade. Space is filling up fast,
so call now to ensure that you and your family will
M: 
Are you looking to lead a more active life? Let FitLife
have a wonderful vacation.
help get you started! For this week only, get up to
30% off golf clubs, tennis rackets, soccer balls, and
more. Those who purchase over $50 worth of G Broadcasts 195-200

merchandise will be entered into a draw for free


Questions 1 – 3 refer to the following broadcast.
lessons in the sport of their choice. You won’t want to
miss this. So hurry and see what you’re missing! W: 
This is Sharae Thompson on Radio WDB with the
health news report. A new study done in the area has
Questions 7 – 9 refer to the following advertisement. shown that obesity levels have risen drastically within
the last ten years. City officials are hoping to combat
M: 
At Santorini, we have a tradition of providing
this by introducing new exercise facilities throughout
customers with the most authentic Greek food. With
the city. Three new swimming pools were opened just
recipes passed down from generation to generation,
last week, as well as an indoor walking track. The
we make these dishes just the way our grandmothers
mayor, George Zadane, hopes this encourages
made them. It’s no wonder we have received the
residents to move more and get fit. Next week, the
Excellence in Cuisine award for five years in a row.
mayor also plans on introducing a soda and snack
And to celebrate the new addition of Chef Anatoli
food tax to discourage unhealthy eating. Right after
Petros, star of the Cook Channel’s newest cooking
the weather forecast, I will be interviewing the mayor
show, we are offering a special promotion. All of the
himself on his action plan to get the city healthy
chef’s specially designed dishes are 20% off for this
again.
month only. So come in and experience authentic
and superior Greek cuisine.
Questions 4 – 6 refer to the following broadcast.
Questions 10 – 12 refer to the following advertisement. M: 
This is Paul Jackson at Radio KWL, the city’s number-
one music and talk show station. Before we begin our
W: 
Are you a small business trying to transition into a
review of the latest novel released just this week by
mid-sized company but having trouble keeping track
Pierce Horne, Where I Lay, let’s talk about the weather
of all your expenses? With TrackMaster Lite, we make
for this weekend. We’re expecting cloudy but warm
it easy for everyone to figure out their bottom line.
weather on Saturday, perfect for a day out at the
And we are offering this product free for thirty days.
Classic Concert series in the park. While it won’t be
Afterward, upgrade to the professional version, and
sunny, it will be very hot and humid, so officials ask
you will get added features, such as payment

Transcripts l 17
attendees to take precautions—stay in cool areas H Tours and Trips 201-206
when possible, and drink lots of water. And on
Sunday, we’re expecting a small storm to come Questions 1 – 3 refer to the following talk.
through the area during the late morning. That’s the M: 
OK, everyone, we are now approaching the Horndale
weather for now. Museum of Art. We will be here for about two hours
before moving on to Gladstone Park. There’s a lot to
Questions 7 – 9 refer to the following broadcast. see here, but for anyone who finishes early, I
M: 
Welcome back to FinanceTalk on Radio WOKL. Tonight recommend stopping by the shops next door to the
in our studio we have the popular TV host and author museum. They make some of the best popcorn
of the new personal finance book Automated Savings, around. You should definitely pick up a bag. I want
Bradley Hucksley. Today he has come by to discuss his everyone to be here on the bus by 3 o’clock. Please
method of saving without even thinking about it. He keep track of time as we are on a very tight schedule.
has helped millions of people save lots of money.
During our show, we will be asking callers from the Questions 4 – 6 refer to the following talk.
community to share their tips and tricks for saving W: 
Attention, everyone. I know we were planning on
money easily. The number is 555-0124. Don’t be shy. going to the Kingsport Waterfalls today, but due to an
unexpected storm in the area, that trip has been
Questions 10 – 12 refer to the following broadcast. canceled. I apologize for that. However, I’m pleased to
W: 
This is Jillian Edwards with the nightly news. This announce that we were able to get tickets for a tour
week, two of the country’s largest airlines have of Kingsport Castle. We’re lucky, because tickets have
announced plans to merge into a unified entity. been sold out for months. So we’re heading there
Profits for Helena Airlines dropped after their now instead. We will spend about two hours there,
competitor Loftie Airlines slashed prices on more and then we’ll go to downtown Kingsport for some
than twenty of their routes. Gordon Ascott, chief of lunch. After that, we will visit what Kingsport is most
Helena Airlines, said that the move would benefit famous for—its harbor. This town has one of the best
both companies. And it will also allow Helena Airlines markets on the coast, so you won’t want to miss that.
to keep all of their staff. So many members of the
board are praising the merger. Helena Airlines has Questions 7 – 9 refer to the following talk.
said they will finalize the merger later this year. M: 
Thank you for attending this tour of the factory today.
As you will see on this tour, this facility is the largest
Questions 13 – 15 refer to the following broadcast and of our four plants. Once we officially begin
the schedule. production, we will also have the largest output. I
W: 
Thanks for listening to Radio KCW. This is Vanessa would like to remind everyone that we take sanitation
Lawrence at the 10th Annual Jorge’s Day Race. It’s one very seriously, so make sure you wear the hair nets
of the most popular events in this town. It’s a charity and shoe covers provided to you. Also, we had
event put on by the St. Jorge’s Hospital. The proceeds originally planned to go to the bottling room, but the
from this event go toward helping those who cannot machines are currently being sterilized, so we will go
afford health treatment. I will be handing out the to the laboratory instead. And before we begin, I’d
awards during the event. If you’re unable to join us like to give a warm welcome to the Sterling
but would like to donate, please visit our website and Foundation, whose members are here today. Without
do so. There’s no need to be a member of our site for their financial support, we wouldn’t have been able
this. I hope to see all of you down here today. to have this fourth facility.

Questions 16 – 18 refer to the following broadcast and Questions 10 – 12 refer to the following talk.
the map. W: 
Good morning, everyone, and thank you for coming.
M: 
This is WNXJ Radio, and here is the weather update. I hope everyone enjoyed the tour of the facilities you
Last night’s storm has caused a lot of damage had this morning. For the next few hours, we will be
throughout the city. Traffic lights are still out on the completing some bonding exercises. Here at Kohls
corner of Broad Street and Rose Road. They have Chemical, we want to do something a bit different by
been out all night, and city crews have been working having our new employees bond in a different kind of
all day to fix them. City officials say they will be way. You will be separated into three groups, each
functional in time for the evening commute. They with a different task. You will be performing some
also say that there will be no problems for the music cleanup activity for the grounds here. I will give out
festival on Broad Street tomorrow. So they would like some gloves and shovels in just a moment. This
everyone to come out and enjoy it. I’ll be back in a exercise is to help employees feel a special
minute with the latest local news. relationship with the building they share with each
other.

18
Questions 13 – 15 refer to the following talk and the 6. (A) The people are loading items into a truck.
map. (B) The people are packing a cardboard box.
(C) The people are taking boxes into an apartment.
M: 
Hello and welcome to the Everwood Botanical
(D) The people are leaving work for the evening.
Gardens. I’m Henry, and I’ll be your guide. You have
come on a great day as today is the first day when Part 2
every flower is in bloom. So I can’t wait to show you
all of them. During the tour, I will have to ask you to 7. What’s the fastest way to get downtown?
stay on the path and not to touch any of the plants. (A) About twenty minutes.
Many of them are fragile. But feel free to take as many (B) Probably by taxi.
pictures as you want. Our tour is in a loop, and we will (C) It’s a nice town.
end at the gift shop, which has beautiful photos of
many of the flowers you’ll see today. I recommend 8. Is the staff meeting postponed again?
you stop by and take a look. Let’s make our way now (A) Yes, as far as I know.
to the first stop, where we will see a bunch of fruits. (B) He’ll be here soon.
(C) No, that’s not mine.
Questions 16 – 18 refer to the following talk and the
9. The talk this afternoon was very informative, wasn’t
map.
it?
W: 
Thank you for coming to the Denver Museum of (A) No, I was too late.
History. We have a lot to show your class today. We (B) Yes, it really was.
have a wonderful exhibit that you don’t get to see in (C) OK, I’ll let you know.
school. We currently are displaying some beautiful
jewelry and robes worn by European princes and 10. W
 e were wondering if you would like to come for a
princesses. This exhibit will only be here for a few visit on Saturday.
more weeks before it goes back to Europe. The (A) Sorry, I’m busy today.
exhibit was put up especially with local groups like (B) Sure. Thanks for the invite.
yours in mind. It’s in the gallery next to the entrance, (C) That’s too bad for you.
but it might be best to see it on your way out. Also,
make sure to check out our evening programs in case 11. Why are you moving to our office in Tokyo?
you want to come back with your families. Enjoy your (A) It opened last year.
day! (B) I’ve always wanted to see Japan.
(C) Sometime in June.
12. When do you think the new plant will begin
operation?
Chapter 4 Practice Test 207 (A) Sometime this spring, I hear.
(B) The plants are growing fast.
Listening Test (C) They’ll make phones there.
13. Is smoking permitted by the front door?
Part 1
(A) No, only at the back.
1. (A) There is a clock on the wall. (B) I just put one out.
(B) There are books on the table. (C) The fire drill is next week.
(C) There are pillows on the sofa. 14. Would you like to go to the trade show next month?
(D) There is a lamp by the window.
(A) I’ve never seen that TV show.
2. (A) The woman has peeled a banana to eat. (B) No, I’ll just give it to you.
(B) The woman has placed the bananas on the scale. (C) I’m pretty busy that whole month.
(C) The woman is putting the bananas in her basket.
(D) The woman is putting the bananas back on the 15. Does anyone happen to know what time the opening
shelf. ceremonies are?
(A) He’ll open the door for you.
3. (A) A woman is drinking coffee. (B) Check at the registration desk.
(B) A waitress is carrying a tray. (C) It will take a long time.
(C) A waiter is taking someone’s order.
(D) A man is looking at a menu. 16. Are we too late for the keynote address?
4. (A) A man is ordering some bread. (A) Our office is on Main Street.
(B) A woman is taking some bread out of an oven. (B) You’re just in time for it.
(C) Some baskets are sitting on a counter. (C) You can get one over there.
(D) Some glasses are being wiped down. 17. Have you finished writing that module for the
5. (A) The men are having a heated argument. workshop?
(B) The men are making changes to a document. (A) At 2 o’clock.
(C) The men are reviewing blueprints. (B) It’s right here.
(D) The men are putting on helmets. (C) Sam is our new model.

Transcripts l 19
18. He’s wondering when the hiring decision will be 30. How many people are expected at the seminar?
made. (A) There were twenty-five people there.
(A) It could be as early as next week. (B) I don’t think they are coming.
(B) We have all heard the good news. (C) I believe more than seventy-five.
(C) I hear he’s arriving this evening.
31. Do you need to return her phone call?
19. What is the purpose of tomorrow’s meeting? (A) He didn’t return my book.
(A) They’ll probably be late on Tuesday. (B) No, she will call back later.
(B) Let’s meet for coffee at 9 a.m. (C) Really? I need a new phone.
(C) I have absolutely no idea.
20. Where do we keep the photographs we haven’t used
Part 3
yet?
32 – 34
(A) For two years.
W: What time are you leaving for the conference? I
(B) I’ve never seen this photo before.
thought we could share a taxi to the airport.
(C) On the company server.
M: I’d love to, but I’m driving. I have a meeting nearby
21. We’re holding the presentation in conference room the next day. It’s too bad you already booked a flight,
302. or you could just ride with me.
(A) I can help you hold that. W: I could cancel my flight. I think there might be some
(B) Oh? When did that change? time.
(C) The last one.
M: You could, but you’d have to pay a penalty since it’s
22. How do I get to the conference center from the hotel? so close to the trip. I would just fly if I were you.
(A) Let’s check the map. Besides, one of us needs to get there early to start
(B) Around 9 o’clock. setting up.
(C) The hotel lobby.
35 – 37
23. Didn’t you say Ms. Perez would be out for the rest of
M: Are you going to be in the office tomorrow morning?
the week?
You have a meeting tomorrow all morning, right? I
(A) He’s out of the office right now. have a doctor’s appointment at 10:00 and can’t come
(B) Yes, but an important meeting came up. in.
(C) I should be available next week.
W: I did, but the client just canceled. So I’ll be here from
24. Isn’t it nice to have some extra help during the 9 a.m. I’ll handle any calls that come in for you.
summer vacations? M: I do appreciate that. John MacLeod, the architect,
(A) Yes, it has made things a lot easier. should be calling tomorrow around 11:00 about the
(B) No, my vacation is next month. final building plans. We need to have them finalized
(C) It was really hot this summer. by the end of the week.
25. We’re really nervous about the sales presentation. W: Sure thing. I’ll tell him to e-mail them to you so you
can review it when you get back. Let me know if you
(A) You’ll do just fine, I’m sure.
need me to do anything else.
(B) That’s a well-known fact.
(C) I like your first idea best.
38 – 40
26. Did they read the instructions before they started? W1: So, Denise, Jamar, what do you think of this
(A) They won’t be on time. apartment?
(B) I think they’re tired. W2: It’s great, Lara. I really like the view we have of the
(C) It doesn’t seem so. river. And the apartment seems very spacious. What
27. Were they able to make their flight? do you think, Jamar?
(A) It starts at 8:00. M: I agree. But I’m worried about the amenities. It seems
(B) It was canceled. awfully far from our current health club. And I don’t
(C) They took their luggage. think I could give that up.
W1: This complex has its own health club and swimming
28. You two did purchase travel insurance, right?
pool. It’s all located in the basement of the main
(A) It slipped our minds. building. I’ll show you on our way out.
(B) We’ll go next time.
W2: Great! And it seems they have parking here, too.
(C) I often travel.
W1: Yes, but do remember, you are only allowed one
29. Is there a delivery charge as well? vehicle per apartment. Parking here is quite limited.
(A) It’s all-inclusive. But with such close access to public transportation, it
(B) That is really cheap. shouldn’t be too much of a problem.
(C) It will arrive tomorrow.

20
41 – 43 53 – 55
M1: All right, Mark, Lisa, first thing we need to talk about W: Excuse me. I’m about to leave and need to pay for
at today’s meeting is our marketing of the new sports parking. Where do I pay?
drink. We haven’t seen much interest in it lately. What M: You can pay for it right here. I’ll need your parking
do you think we can do? slip. It’s the one you received when you came into the
W: What about approaching local schools and their lot.
sports teams? We could visit games and give away W: I don’t have one of those. Where do you get them?
free drinks to the players and spectators. That could
M: You have to go to the machine here and enter your
help get people interested in our drinks.
spot number. It will give you a slip that you’ll need for
M1: That’s a great idea. Mark, could you look up and make when you pay. If you don’t have the slip, you have to
a list of local sports games in the area? pay the maximum fee of $75.
M2: Sure. Actually, I used to volunteer to work at these W: Oh, dear. I didn’t know that. Well, do you take cards? I
local leagues. I’ll give a call to some of the coaches I left all my cash at home.
know later today.
W: Maybe we could also ask management about 56 – 58
sponsoring one of these teams. I’ll draw up a sample W: Now, Jonas, your résumé interested us. You majored
budget and see if it is feasible. in chemistry, which will be helpful here at our
company. But we usually want someone with
44 – 46 experience.
W: Hi, I’m calling about my car. My name is Janice Moore. M: Actually, I’m currently interning at another biotech
Is it ready to be picked up? company.
M: Oh, you dropped it off Monday, right? I’m still waiting W: That’s great. Could you tell me a little bit more about
for a part from the supplier. I’ll call them today to find what you do there?
out when I can expect it.
M: I work in the lab and help run tests for our company’s
W: But I have an out-of-town meeting next Thursday. line of skincare.
M: It should be done before that. I’ll call you as soon as W: That’s perfect. Familiarity with skincare products
we get the part to let you know the repair schedule. would be useful in a company such as ourselves.
W: Thank you. I appreciate it. M: The program will end next month. That’s why I
applied for this job.
47 – 49
W: OK. Well, we will contact you soon about the second
M: Kelly, have you finished designing the invitations for interview. Our whole interview period has shifted a
our client’s wedding? She asked that they be ready by week later than we had planned due to unexpected
Thursday. maintenance of our roof.
W: I have them right here! I got them from the printer
this morning. 59 – 61
M: Fantastic! Let me see… Hmm… This seems a lot M: Mrs. Boyle, I need to take some time off from work. I
bigger than what they requested. I think they wanted really need to see the dentist.
them a centimeter shorter. W: That’s fine, Ted. When you know the dates for sure,
W: Oh, you’re right! I must’ve given the wrong just inform Amy. By the way, management just
measurements. I’ll talk to the printer this afternoon released a notice that, instead of using your vacation
and get them reprinted. But because of the tight time, you can come in early or stay late.
deadline, we might have to pay extra for priority M: Oh, that’s great. I’ve been trying to save my vacation
printing and shipping. time for a big trip I plan to take after this project is
over.
50 – 52
W: Oh, that’s right. That’ll be perfect for you then. Just
M: Good afternoon, Galaxy Hotel. How may I help you make sure you tell your manager in advance about it.
today?
W: Hi. I would like to book a number of guest rooms for 62 – 64
next Thursday and Friday—twelve doubles, to be W: Excuse me, I have a meeting with Mr. Holt today.
exact, preferably on the same floor. Could you tell me where room 102 is?
M: Oh, unfortunately, we have a conference that begins M: It’s over that way, but he is in the middle of another
that Friday. Many of the other hotels in the area are meeting. What time is your meeting with him?
going to be quite full as well. Let me recommend
W: It’s at 3:00, but I came a little bit earlier since I wanted
another hotel that might be able to accommodate
to talk to him about something else.
you.
M: Oh, I see. He’ll be finished in just a few minutes. I’ll tell
W: That would be very helpful. Thanks a lot!
him you’re waiting for him. You can wait in one of the
three rooms. Oh, wait… Actually, some of those are in
use, too. The one next to the vending machines
should be free.
Transcripts l 21
65 – 67 77 – 79
W: Excuse me, I’m looking for your refrigerators. All I W: Good afternoon, everyone. In this session, I will
seem to find are your TVs and audio equipment. discuss the ins and outs of successful medical record-
M: Oh, you haven’t gone up far enough. You’ll have to go keeping. Accuracy in record-keeping is essential.
up another floor. By the way, we’re having a special Patients sometimes complain about the treatment
offer on our warranty service. We are offering free they have received and don’t know why they received
repairs on any model for the next fifteen years. it. So, accurate patient records ensure that the doctor
can review the case and explain why a particular
W: That’s a great deal. I purchased mine just five years
treatment was thought to have been necessary. All
ago and it has already broken down several times.
records must include the nurse’s name, the time, and
M: Have you contacted the manufacturer about that? a date stamp. Complete the record in black ink only.
They should be able to repair it for free. Any errors are to be crossed out with a single line. At
W: I have, but I’d rather get a new one. Thank you, the end of your shift, deposit all records in this box,
though. which will be kept at the nurse’s station.

68 – 70 80 – 82
W: It’s almost time for the meeting. You’re explaining the M: Attention, all departing passengers on New South
new employee evaluations, right? Flight 425 bound for New York. Due to a late
M: Yeah, and I’m a little nervous. I haven’t given many connecting flight, we will be delayed by
presentations. approximately 1 hour and 45 minutes. Departure is
now scheduled for 8:45 p.m. Business class
W: You’ll be fine. It’s only for five or six people.
passengers will board at 8:15 p.m. Economy class will
M: Hey, do you know where the projector is? It’s not in board beginning at 8:25 p.m. The gate will close 10
the meeting room or the storage room. minutes prior to departure. We do apologize for any
W: Someone in accounting borrowed it. Do you need it inconvenience this may cause our passengers. Please
for your presentation? visit the departure gate information desk and speak
M: Yeah, it’s a slide show. with our personnel if you feel you may have problems
making a connecting flight in New York.
W: Well, you can set it up during the break. I’m sure
accounting will be done with it by then.
83 – 85
Part 4 W: You have reached Crown Suites. All of our
representatives are currently assisting other callers.
71 – 73 You can make your room reservation online at
www.crownsuites.com. For questions regarding
M: Good afternoon, ladies and gentlemen, and welcome billing, please press 1. For questions regarding
to the 7:35 service to Denver, with stops at Colorado holding an event here, press 2. To reach our front
Springs, Durango, and Boulder. Please accept our desk and lost-and-found department, press 3. If you’d
apologies for running late this evening. We are like to speak with a manager, please press the star
currently fifteen minutes behind schedule due to a key. If you wait until the end of the message, we will
wheel problem. The problem has been rectified, and connect you with the next available staff member to
we are confident that we will arrive in Denver on handle your reservation. Calls will be answered in the
schedule. Toward the back of the train, in Car 13, you order they are received, so please wait on the line.
will find a snack bar serving coffee, tea, and light
snacks. There’s also our quiet zone in Car 14. Here you 86 – 88
can have a quiet conversation or listen to music
quietly through your headphones as long as you M: OK, everyone. Since today is the start of the summer
respect other people’s relaxing time. sale, many of our customers will be redeeming their
gift cards when making purchases. And since the
74 – 76 cards often are worth less than the bill, I’d like to
explain how to split the payment. After logging onto
M: Good morning, Law Society members and guests. your register and ringing up the items, press “total.”
Welcome to the 75th Annual Law Society Conference. Then press “gift card” first and swipe the card. The
It is a pleasure to see so many of you here. Beginning register will read the amount on the card and deduct
in fifteen minutes, at 9:15 a.m., we’ll hear from Justice it from the total. The customer may pay the balance
John Stern, our society president. At approximately with another payment type. This is pretty easy, but if
10:30 a.m., we’ll break for light refreshments in the you have problems, I’ll be in my office.
exhibitors’ area. Take the escalator you see behind me
down to the next floor for that. Lunch will begin at 89 – 91
12:00. You are on your own for lunch. You can try the
hotel restaurant, which serves a very nice buffet. W: Good evening, this is Janice Yip on Radio 94.3. Today I
Sessions will convene again at 1:30 p.m. A copy of the will be discussing a book I read over the past week
schedule is in your registration package. that I think you would love to hear about. It’s called
Working Toward Happiness. It was written by Dr.

22
Katherine Bellevue, an expert in career management
and personal spending. The author believes people’s
finances are strongly correlated to how happy they
are at work. Dr. Bellevue will be giving a lecture next
weekend at the community college on this as well.
Seats are going quickly! Now, let’s take a look at the
first chapter.

92 – 94
M: Attention, all staff. We will be performing our annual
cleaning of the heating and cooling system for the
entire building. Therefore, we will be turning the
system off for the next few days. Some people might
be uncomfortable, but the weather has been pretty
mild lately. We will also be opening many windows
throughout the building to help circulate air. We ask
that staff refrain from closing them during this time. If
you have any problems, please see the engineering
department manager.

95 – 97
W: Hi Marcia, this is Jun-hee calling from the Rhythmic
Sensations Dance Studio. I’m calling to let you know
that there has been a change to the schedule. The
6 o’clock class you registered for didn’t have enough
registrants, so it had to be canceled. The same class is
offered at 8 o’clock on Wednesdays and Thursdays. If
you’d like to register for it, go on to our website and
submit a class change form. The front desk will
contact you the following day to confirm it. I
apologize for this.

98 – 100
W: I would like to welcome all of you to your first day of
internship at our library. As you can see, the library is
contained on one level and is 100% accessible to
anyone with special needs. At the front of the facility,
we have two rooms for children and young adult
books. If you go straight ahead, you’ll see the
information desk, where you can always find help
when locating a book. Now, to the right of that, you’ll
find the best place to study in the library. This is our
computer and study lab. Tell visitors who want to use
it to speak to the information desk. But please note
that we have free Wi-Fi throughout the building.

Transcripts l 23

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