Transcript

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TEST 1
PART 1
1.
(A) One of the men is writing on a document.

(B) One of the men is checking his watch.
(C) One of the men is looking in a drawer.
(D) One of the men is passing out pens
from a box.
2.
(A) They're hanging a picture on a wall.

(B) They're setting the table.
(C) They're opening a window.
(D) They're rearranging some furniture.
3.
(A) She's putting away a microscope.

(B) She's taking off a coat.
(C) She's examining some safety glasses.
(D) She's using some laboratory equipment.
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4.
(A) A man is pushing a shopping cart.

(B) A man is waiting to make a purchase.
(C) A man is holding some merchandise.
(D) A man is assembling some shelves.
5.
(A) Some customers are leaving a shop.
(B) A seating area is decorated with plants.
(C) A worker is repairing some light fixtures.
(D) A bench is being moved into a corner.
6.
(A) Some suitcases are being loaded onto a

bus.
(B) Some people are crossing an intersection.
(C) Some buses are parked in a garage.
(D) Some people are lined up at the side of a
road.
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Part 2
7. When did you buy your new phone? 8. Do you know where Keiko’s office is?
(A) The store is close to my house. (A) That's the official logo.
(B) Last week when it was on sale. (B) To reserve a room.
(C) I think it's the same number (C) It’s on the second floor.
9. That was a short movie, wasn’t it? 10. Where can I find a building directory?
(A) The theater on Glenn Road. (A) In two weeks.
(B) You're right—it was only an hour! (B) No, thank you.
(C) I must have misplaced it. (C) Near the front entrance.
11. Who's going to lead the merger 12. How do I contact the financial consultant?
negotiations? (A) A free consultation.
(A) John Sanchez is. (B) He left his business card.
(B) Thanks, I appreciate it. (C) In a few more days.
(C) No, that’s not mine.
13. When is the health inspector coming? 14. Wasn’t this assignment due last week?
(A) Anytime this week. (A) It’s taking longer than we thought.
(B) It’s good for your health. (B) Sign at the bottom of the page.
(C) At the back door. (C) No, you don’t need permission.
15. Whose turn is it to buy coffee? 16. Where will the company retreat be next
(A) Two sugars please. year?
(B) In the kitchen. (A) Every year.
(C) I already bought it. (B) It hasn’t been decided yet.
(C) Yes, I've been there.
17. Let's discuss the building designs this 18. Why is there a cake sitting out on the front
morning. desk?
(A) We can do it this afternoon instead. (A) The potted plant on the ground.
(B) The sign on the wall. (B) I'll answer the phone.
(C) Does he work in that building, too? (C) Because Barb's party is today.
19. How are we going to move all of these office 20. Have you gone to the leadership training
chairs? yet?
(A) Sergio will help us. (A) A new training manual.
(B) Across the hallway. (B) Sure, we can leave some for you.
(C) Have a seat by the window. (C) I didn’t know it was required.
21. Why don’t we start marketing to a younger 22. What kind of tablet computer do you have?
audience? (A) I have a few more minutes.
(A) That's a really good idea. (B) An electronics store nearby.
(B) The film starts at nine. (C) Are you thinking of buying one?
(C) Fifteen should be enough.
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23. Wouldn't you rather travel somewhere 24. You gave the customers the bill, didn’t you?
during your time off? (A) A reliable delivery service.
(A) A round-trip ticket for two thousand dollars. (B) That's an impressive offer.
(B) I'm planning to paint my house. (C) Hasn't the payment arrived yet?
(C) I would follow up with Sahar.
25. How soon can you finish the Sterling report? 26. Would you like your receipt now, or shall I
(A) He's a reporter there. put it in the bag?
(B) I'll be done before lunch. (A) Just put it in my bag, thanks.
(C) Please make ten copies. (B) About twenty-five euros.
(C) That's a great looking sweater.
27. The registration deadline is on Friday. 28. Your airline has an overnight flight to Delhi,
(A) Where did you hear that? doesn't it?
(B) They arrived already. (A) The nearest train station.
(C) Yes, I’d like to. (B) Yes, it departs at eight P.M.
(C) Usually at a hotel downtown.
29. I can't seem to open the file you sent me. 30. Would you like to include breakfast in your
(A) Yes, the post office is still open. room reservation?
(B) Sorry-I'll try sending it again. (A) Sure, that'll be fine.
(C) We can’t see that far either. (B) Check-in is at three o'clock.
(C) A view of the ocean, if possible.
31. Should I print copies of the budget for the

meeting or e-mail it to everyone?
(A) The last page of the order form.
(B) Four million dollars this year.
(C) Everyone there will have a laptop.
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Part 3
Câu: 32-34
W: Hi, it's Martina from Accounting. l'd like to 32. What is the woman preparing for?
reserve the main conference room for a meeting (A) A move to a new city
I'll be leading on Friday with colleagues from our (B) A business trip
New York office. (C) A building tour
(D) A meeting with visiting colleagues
M: Sure, that shouldn't be a problem. What time
is the meeting? 33. Who most likely is the man?
(A) An accountant
W: It's from nine to eleven A.M. (B) An administrative assistant
(C) A marketing director
M: OK I'll block off that time slot for you. Do you (D) A company president
need any special equipment besides a laptop and
projector? 34. What does the woman want to pick up on
Friday morning?
W: No, but I'll need the key so I can go in a little (A) A building map
early and set up. Can I pick that up on Friday (B) A room key
morning? (C) An ID card
(D) A parking pass
M: Absolutely.
Câu: 35-37:
W: Satoshi, have you already started working on 35. What task is the man responsible for?
the budget for next year? A. Writing a budget
B. Reviewing job applications
M: Not yet… but I do plan to start it in the next C. Organizing a company newsletter
day or so. D. Updating an employee handbook
W: OK, perfect. I’d like to add some new 36. What does the woman want to do next
engineers to my team next year if we can afford year?
it. I thought one might be enough, but I realized A. Organize a trade show
we’ll probably need three to handle our B. Open a new store
company’s new contracts. C. Redesign a product catalog
D. Hire some team members
M: No problem. I can include that in the
budget. I’ll just need the details about the 37. What does the man ask the woman to do?
positions, including the job titles and A. Order some business cards
expected salaries. Could you send that to B. Write a press release
me? C. Provide some additional details
D. Set up a meeting time
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Câu 38-40
M: Welcome to the Business Suit Outlet. How can 38. What does the woman need a suit for?
I help you? A. A job interview
B. A fashion show
W: Hello, I’m interviewing for a job next week, C. A family celebration
and I wanted to buy a new suit. D. A television appearance
M: Congratulations! Do you have anything 39. What does the woman dislike about a suit
particular in mind? on a display?
A. The fabric
W: Well, there’s one in your display window that B. The price
looks nice. But I don’t really like the color… C. The style
D. The color
M: That one only comes in black. But we do have
suits in other colors that are fashionable and 40. What does the man say that the price
appropriate for business. includes?
A. Some accessories
W: OK. I can only spend 150 dollars, and I’d like a B. Alterations
style similar to the one in the window. C. Sales tax
D. Delivery
M: Let me show you some suits in that
price range. By the way, any alterations
needed for the suit are included in the
price
Câu 41 – 43
W-Br Ellenville Public Library. How can I help 41. What kind of a business does the man most
you? likely work for?
(A) A legal consulting firm
M-Cn Hi, I'm calling from the company Grover (B) An architecture firm
and James. We're interested in filming a scene for (C) A film production company
a movie in the lobby of the library. Its historic (D) A book publishing company
architecture is just what we're looking for.
42. What does the woman say she is concerned
W-Br Well... we actually had a film shoot in our about?
library last year. And the thing is... they said it (A) The length of a project
would take one day and it ended up taking three. (B) The cost of an order
I'm concerned that will happen again. (C) The opinion of the public
(D) The skills of some workers
M-Cn I understand, but this is a very short scene.
43. What does the woman agree to let the man
W-Br Well, we have a board meeting here next do?
week. I could give you ten minutes at the (A) Submit an application
beginning to give us the details. (B) Speak at a meeting
(C) Review some books
(D) Measure a space
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Câu 44 – 46:
M: Excuse me, I’m looking for Axel Schimidt’s 44. Who most likely is Axel Schmidt?
painting titled the Tulips. A. A store manager
B. A construction worker
W: Unfortunately, his paintings aren’t on display. C. A journalist
But it’s just temporary – We’re putting new D. An artist
flooring in that gallery. If you come back in a
couple of weeks, the floors will be done, and you 45. What renovation does the woman mention?
can see all of Schmidt’s artwork. A. Some walls are being painted.
B. Some floors are being replaced.
M: Oh, that’s too bad. I really wanted to see that C. Some windows are being installed.
painting. D. Some light fixtures are being repaired.
W: I’m sorry about that. But we sell items 46. What does the woman encourage the man
featuring that painting in the gift shop. to do?
You could buy a souvenir so you could A. Visit a gift shop
enjoy The Tulips every day! B. Send a package
C. Wait for a bus
D. Take a photograph
Câu 47 – 49
W-Br Hey, Dmitry. Are you still working on your 47. What does the speakers' company most
sales report? Collecting all the data from the car likely sell?
dealerships in my region is taking me such a long (A) Electronics
time. Especially because this year management (B) Clothing
wants additional information on vehicle (C) Food
purchases, like model and color... (D) Automobiles
M-Au Are you using the sales computation 48. Why is the woman surprised?
software? That's what I used for my report, and it (A) Some software is expensive.
worked really well. (B) A color is very bright.
(C) The man has completed a report.
W-Br Oh- you already finished it? (D) The man bought a new car.
M-Au Well-I'm done collecting and analyzing the 49. Why does the woman say, "The slides are
data, but I'm having trouble with the available on our company intranet"?
presentation. We didn't get any guidelines for (A) To request assistance reviewing a document
that. (B) To recommend using a document as a
reference
W-Br Remember Julie's presentation last year? It (C) To report that a task has been completed
was very impressive. The slides are available on (D) To indicate that a file is in the wrong location
our company intranet.
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Câu 50 – 52
W: Thanks for coming in, Omar. You might’ve 50. According to the woman, what will happen
heard that Rosa Garcia is retiring at the end of at the end of November?
November. This means her position as director of A. An executive will visit.
B. An employee will retire.
information security in Singapore will be vacant.
C. A product will be released.
I’d like to know if you’d be interested. D. A study will be completed.
M: Oh! That would be a promotion for me. Well, 51. What does the man want to know?
hmm. I’ll need a little time to think about it and A. Where he would be working
talk it over with my family. I do have a question. B. When he would be starting a job
When would I start the position? C. How to get to an office building
D. Why an event time has changed
W: The first week of December ideally.
52. What does the woman say the company will
We’d pay for all your moving expenses, of
pay for?
course. If you decide to accept the offer. A. A work vehicle
B. A private office
C. Moving expenses
D. Visitors' meals
Câu 53 – 55
M: Maryam, did you hear that our construction 53. What industry do the speakers work in?
company won the bid to build the river dam next A. Manufacturing
to Burton City? B. Agriculture
C. Transportation
W: I did! This is such a major project for us… the D. Construction
dam’s expected to produce enough electricity to
power all of Burton. 54. What does the woman say a project will do
for a city?
M: Right, Say, do you know when construction A. Increase tourism
will begin? B. Generate electricity
C. Preserve natural resources
W: I don’t, but here comes the project manager D. Improve property values
now. He may have a better idea… Gerhard, are
there any updates on the dam construction? 55. What does Gerhard say needs to be done?
A. Permits need to be approved.
M2: Well, we’re going to have to wait B. Employees need to be trained.
until all the permits are approved. It'll be a C. Materials need to be ordered.
while before anything else can happen. D. Inspections need to be made.
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Câu 56 – 58
M-Au I have a question about a customer's 56. What does the woman imply when she says:
prescription-he's... oh, I'm sorry. I see you're "I don't have much to do"?
busy. (A) She has time to help.
(B) She plans to leave work early.
W-Am I don't have much to do. (C) Her computer is not working.
(D) She has not received an assignment.
M-Au His doctor prescribed a 30-day supply of
this allergy medication, but I noticed we only 57. What does the man notice about some
have enough on the shelf for fifteen days. medication?
(A) It needs to be refrigerated.
W-Am Our weekly delivery arrives early (B) It has expired.
tomorrow morning. Go ahead and give him the (C) The dosage has changed.
fifteen, and ask him to please come back for the (D) The supply is limited.
rest. It's allergy season, so a we're selling a lot of
that medicine. 58. What does the man suggest doing in the
future?
M-Au Then maybe we should increase the (A) Installing some shelves
number of bottles in our next order from the (B) Confirming with a doctor
distributor. (C) Increasing an order amount
(D) Recommending a different medication
Câu 59 – 61
M: Good morning, Ms. Davis. We’ve received 59. Who most likely is the woman?
comments from your legal team on the terms and A. A travel agent
agreements for the travel rewards credit card B. A bank teller
that we issued. C. A lawyer
D. A mail-room worker
M: Could you explain the revision we need to
make to be in compliance with the law? 60. What kind of document are the speakers
discussing?
W: Sure. The problem with the agreement is this: A. A user agreement
it doesn’t disclose to users that if a card isn't used B. An employment contract
for a year, the account will be suspended. C. A list of travel expenses
D. An insurance certificate
M: Oh, that’s an oversight on our part. We’re
glad you caught that. 61. Why must the document be revised by the
end of the month?
W: We don’t want to be fined by banking A. To be included in a personnel file a
regulations, so all cardholders will need to B. To use in a merger negotiation
be notified by the end of the month. C. To meet a production deadline
D. To avoid paying a fine
Câu 62 – 64
62. Look at the graphic. How much did the
man's company charge for its service?
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M-Au Ms. Giordano, it looks like the last of the (A) $4,456
wedding guests have left. My staff's going to start (B) $1,300
packing up our dishes and loading the van. (C) $10,200
(D) $400
W-Br That's fine, thank you. The food was
delicious. My son and his new wife were very 63. Why does the man apologize?
happy with your service. (A) Business hours have changed.
(B) A price was wrong.
M-Au I'm glad you enjoyed it. And, again, I'm (C) Some staff arrived late.
sorry that some of our wait staff were late (D) A request could not be fulfilled.
arriving. They said they drove right past the
turnoff. 64. What does the woman like about a venue?
(A) It has a nice view.
W-Br I understand. The venue is difficult to see (B) It is conveniently located.
from the road. I really like this location, though, (C) It is tastefully decorated.
with its view of the mountains from the gardens (D) It can host large events.
in the back.
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Câu 65 – 67
W-Am Hey, Thomas? You like concerts. Any
chance you're interested in the local band
showcase this weekend? I have two tickets that I
don't need.
M-Au You got tickets to that? That's surprising! I

heard that they sold out in just a few days.
W-Am They did, but I actually won these in a

radio contest. That's why I'm giving them away
65. Why is the man surprised?
instead of selling them. Good seats, too. Right in
(A) A popular band is coming to town.
the middle, close to the stage.
(B) The woman plays a musical instrument.
(C) The woman was able to get concert tickets.
M-Au Sure, I'll take them. Thanks! Why can't you
(D) Some musicians scheduled a second concert.
go?
66. Look at the graphic. In which section does
W-Am This weekend is my parents' anniversary.
the woman have seats? tale
My sisters and I are planning a party for them at
(A) Section 1
their home in Boston.
(B) Section 2
(C) Section 3
(D) Section 4
67. What is the woman doing this weekend?

(A) Practicing with her band
(B) Entering a radio contest
(C) Moving to Boston
(D) Attending a party
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Câu 68 – 70
M-Cn Hello. Bellevue Apartments Management
Office. Can I help you?
W-Am Hi. I'm Azusa Suzuki. I'm a new tenant

here, and live in 2A.
M-Cn How's everything in your apartment so far?
W-Am Very good. One thing, though... When can

you put my name on the building directory? It 68. Who most likely is the man?
still says the previous tenant's name. (A) A maintenance worker
(B) A property manager
M-Cn No problem. I can send someone over now. (C) A real estate agent
Unit 2A, you said? (D) A bank employee
W-Am Yes. And, I'll be stopping by your office 69. Look at the graphic. Which name needs to
tomorrow with my February rent check. be changed?
(A) Tanaka
M-Cn OK. See you then. (B) Zhao
(C) Mukherjee
(D) Tremblay
70. What does the woman say she is going to

do tomorrow?
(A) Fill out a registration form
(B) Meet with some neighbors
(C) Order some furniture
(D) Make a payment
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Part 4
71-73
W-Am: Attention all film lovers! The Braddon 71. What feature of a business does the speaker
emphasize?
Cinema has just opened. Its interior is designed
A. The quality of its food
to resemble the classic cinemas from the 1920s. B. The extended hours it is open
C. The style of its decor
It offers comfortable, reclining seats and
D. The affordable prices it offers
individual tray tables for food and drinks. The
72. What can attendees do at the grand opening
grand opening is next week and will feature
event?
showings of classic films from different eras! And A. Go on a tour
B. Get a free gift
here's good advice: to avoid traffic in the city
C. Talk to an actor
center, the Braddon Cinema is easily reached by D. Watch some movies
riding the train to Center Station.
73. What does the speaker advise event
attendees to do?
A. Arrive early
B. Use public transportation
C. Order tickets in advance
D. Purchase a membership
74-76
M-Cn: Hi. This is Abdi calling from the Springtown 74. What does the listener want to do?
A. Request shuttle service
Hotel reservation desk. We received your e-mail
B. Extend a hotel stay
regarding your upcoming reservation. l see that C. Change a room assignment
D. Cancel a reservation
you asked to move to a room facing the ocean.
We make every effort to accommodate such 75. Why does the speaker say, “those rooms are
always booked far in advance”?
requests, but those rooms are always booked far
A. To express approval for a room design
in advance. Your current room, though, has a B. To explain why a hotel is successful
C. To indicate his disbelief
lovely view of our garden, which we think you will
D. To deny the listener’s request
quite enjoy this time of year. And don't forget to
76. According to the speaker, what should the
bring your swimming suit! Our new pool will be
listener bring?
open for the first time this weekend. A. Some warm clothes
B. Some swimwear
C. A credit card
D. A copy of a key
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77-79:
W-Ain: Good morning, volunteers. My name is 77. Who most likely is the speaker?
A. An archaeologist
Lisa Campbell. Thank you for coming today to
B. A marine biologist
help us maintain the natural habitat here at the C. A conservation expert
D. An athletic trainer
Blue Mountain Forest Preserve. Forest
conservation is so important! Since this is your 78. What does the speaker advise the listeners
to do?
first day, I'll cover some of the basics. I advise you
A. Take a water bottle
to always carry water with you. We have B. Consult a site map
C. Apply sunscreen regularly
refillable bottles, and everyone is welcome to
D. Write careful notes
take one as a gift from us at the forest preserve.
79. What does the speaker say she is going to do
It can get hot in the afternoon, so staying
next?
hydrated is important. Now, if you follow me, I'll A. Answer some questions
B. Demonstrate a process
show you the steps for planting young tree
C. Introduce a colleague
saplings to support biodiversity. D. Take the listeners to lunch
80-82
W-Br: Hello. I'm calling about the financial- 80. Why will the speaker be traveling?
A. To inspect a factory
management workshop that your company is
B. To repair a product
hosting later this week. I'm with the Archton C. To perform in a concert
D. To attend a workshop
Group; we registered for the workshop over a
month ago. l realized that we never received the 81. Why is the speaker concerned?
A. A seating arrangement is wrong.
meal vouchers that are supposed to be part of
B. A company credit card was not charged.
the workshop package. We need these because C. Some meal tickets were not sent.
D. Her taxi driver is unable to find a hotel.
we have ten people attending, and we are
traveling long-distance to attend the conference. 82. What does the speaker ask the listener to
do?
Would you please send me an e-mail with the
A. Send an e-mail
meal vouchers included as an attachment as soon B. Meet at an office
C. Confirm a schedule
as you can? Thank you.
D. Look up an account number
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83-85
M-Au: This is the end of our tour. Thank you for 83. What does the speaker remind the listeners
to do?
coming to the Oakton Garden Collective. I hope
A. Keep a gate closed
you've learned a lot about urban gardening. Feel B. Return equipment to a shed
C. Check a list of supplies
free to spend more time looking around. Don't
D. Select a free gift
forget to pick up your free vegetable seedling
84. According to the speaker, what can the
before you leave. You can choose a cucumber
listeners apply for?
plant or a tomato plant. Also, if you'd like to have A. A garden plot
B. A volunteer opportunity
your own garden plot next spring, applications
C. A gardening workshop
are now available. You'll get a plot for just a small D. A farmers market table
fee. We have many other fun activities listed in
85. How can the listeners get information about
our monthly newsletter. Consider joining our e- future events?
A. By signing up for a newsletter
mail list to receive these monthly updates about
B. By joining a membership program
upcoming events. C. By looking at a Web site
D. By attending weekly meetings
86-88
W-Br: Have you developed the perfect product 86. What service does the business offer?
A. Financial planning
but are unsure how to reach more customers? At
B. Digital marketing
Whole Planet Marketing, our team of expert C. Real estate sales
D. International shipping
digital marketers is ready to help you reach your
target audience. Unlike other marketing firms, 87. According to the speaker, how is the
business different from its competitors?
we'll connect you with a digital marketer who'll
A. It has several local offices.
work with you individually. During your one-on- B. It offers a money-back guarantee.
C. Its employees have industry certification.
one meetings, you'll develop a marketing plan
D. Its employees work one-on-one with clients.
that will draw in customers. “Just go to
88. How can the listeners make an
wholeplanetmarketing.com today to complete a
appointment?
brief questionnaire. Then, one of our specialists A. By sending an e-mail
B. By calling customer service
will contact you to make an appointment for a
C. By filling out a questionnaire
free proposal. Let Whole Planet Marketing bring D. By sending a text message
customers to you!
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89-91
M-Au: Hello, everyone. There's very exciting 89. Who most likely are the listeners?
A. Marine biologists
news for all of us here at the Ziegler Research
B. Museum directors
Institute. We've just been awarded the Sugiyama C. Rare-book librarians
D. Agricultural engineers
Grant to support our research into aquatic
ecosystems. We can now invest in state-of-the- 90. What does the speaker mean when he says,
“they received over 200 applications''?
art equipment to study the biodiversity of coral
A. An opportunity is unlikely to occur.
reefs. As you may know, the Sugiyama B. An award is impressive.
C. A decision will take longer than usual.
Foundation offers a variety of substantial grants
D. A competitor has been very successful.
each year. It's notable, though, that for this
91. Why does the speaker say that work cannot
particular award, they received over 200
begin right away?
applications. Our work at the reefs will probably A. Additional funds are needed.
B. Some special training is required.
not begin for several months. We still need to
C. An application has to be approved.
order the equipment. But I want to thank you for D. Some equipment needs to be ordered.
your efforts on the application.
92-94
W-Am: On behalf of Onetech Solar, I'd like to 92. What is the purpose of the talk?
A. To recognize outstanding achievements
welcome you to our manufacturing facility and
B. To introduce new products to the public
congratulate you on your employment here. I'm C. To announce a manager’s retirement
D. To provide new employees with information
Yuri Yamakawa, and today I'll be leading this
orientation for new hires. We'll start with a video 93. Where is the talk taking place?
A. At a banquet hall
that provides an overview of the production
B. At a government building
process for the solar panels we make. Then we'll C. At a factory
D. At a construction site
tour the various areas of the factory, including
the assembly line and the quality-control 94. What does the speaker mean when she says,
“I have a consultation with a client”?
inspection center. After lunch, my colleague
A. She needs to reschedule a meeting.
Mariko Hara will join you. I have a consultation B. She will not be with the listeners in the
afternoon.
with a client. And now, let's get started with the
C. A customer has just placed a large order.
video. D. A marketing campaign will begin soon.
111
95-97
M-Cn: Hi. This is Vinod Singh. l was in your store
on Monday looking at refrigerators for my
apartment. One of your employees showed me
what you have in stock. I've decided to go with
the extra-large refrigerator—the one with the
stainless-steel finish, because it'll match the
95. What is the main purpose of the call?
other appliances in my apartment. Oh, also, is A. To place an order
there an additional charge for delivering outside B. To dispute a charge
C. To arrange a meeting
of the downtown area? Please call me at 555- D. To check a store’s inventory
0130 so we can finalize the details.
96. Look at the graphic. Which model does the
speaker prefer?
A. SG-200
B. SG-250
C. XG-300
D. XG-350
97. What does the speaker ask about?

A. A warranty
B. A return process
C. A delivery fee
D. Product availability
112
98-100
W-Am: Good afternoon, everyone. I'd like to go
over the product tests for our laptop-computer
backpack, because they will require some design
changes. As you know, we hired a marketing firm
to test the prototype you designed among
consumers. Now, we received very positive
feedback overall. Consumers liked the separate
computer compartment. However, ''many people
98. Who most likely are the listeners?
felt that the shoulder straps were uncomfortable
A. Marketing experts
when the bag was full. It's important that the B. Product testers
C. Product designers
backpack have comfortable shoulder straps, since
D. Audio engineers
its purpose is to carry heavy equipment. We need
99. Look at the graphic. What was the approval
to revise the design as quickly as possible, since
rating of the feature that will be improved?
we're scheduled to have our official product A. 40 percent
B. 50 percent
release early next year.
C. 60 percent
D. 80 percent
100. According to the speaker, why is a revision

urgent?
A. A competitor is making a similar product.
B. A product will be offered for sale soon.
C. A product will be introduced at a trade show.
D. The cost of a product’s materials will rise soon.
113
TEST 2
Part 1
1.
(A) He's walking along the shore.
(B) He's swimming in the sea.
(C) He's holding a fishing pole.
(D) He's getting into a boat.
2.
(A) A woman's standing on a busy street.
(B) A woman's wiping a car window with a cloth.
(C) A woman's carrying a jacket over her arm.
(D) A woman's parking a vehicle.
3.
(A) A truck has stopped at a traffic light.
(B) A man is loading boxes onto a cart.
(C) A man is kneeling on the grass.
(D) Some boxes are stacked on the ground.
114
4.
(A) One of the women is writing on a notepad.
(B) One of the women is looking at some files.
(C) The women are sitting at their desks.
(D) The women are facing each other.
5.
(A) Cars are parked in a garage.
(B) Plants are arranged on tables.
(C) There are umbrellas blocking a road.
(D) There are chairs set up in front of a building.
6.
(A) Some travelers are seated in a waiting area.
(B) Some workers are setting up partitions.
(C) One of the women is handing out tickets.
(D) One of the men is approaching a counter.
115
Part 2
7. Who should write the press release? 8. Where is the company’s headquarters?
A. George can take care of that. A. Before we went to work.
B. Press the red button. B. His name is Mr. Lee.
C. At the new corner newsstand. C. In Berlin, Germany.
9. Why are you visiting the clients tomorrow? 10. Does Dr. Allen work at the hospital or at a
A. After two o’clock private practice?
B. I need to renew their contract A. At the hospital, I think.
C. The Dubai airport B. We’ll need to pratice that.
C. An annual exam.
11. What’s the best way for us to get to the 12. When will the forklift be repaired?
conference room? A. A fork and a knife, please.
A. I haven’t heard from her, either. B. Probably next week.
B. It was a great presentation. C. Several pairs.
C. Let’s take a look at the train schedule.
13. Would you like me to send you an 14. Do you remember to book a photographer
appointment reminder? for today’s museum opening?
A. Yes, I’d appreciate that A. Oh, have you read it too?
B. The apartment downstairs B. I’d like to have it framed.
C. Do you accept credit cards? C. She should have been here by now.
15. Why is my computer so slow today? 16. Who’s going to stock these shelves?
A. The printer is down that hall. A. The overnight workers will do it.
B. Because some updates are being installed. B. I haven’t gone yet.
C. Next year’s computer seminar. C. To make room for more items.
17. How many bottles can these machines 18. Aren’t these hiking boots supposed to be
produce each hour? discounted?
A. Mainly soft drinks and juices. A. Oh yes, sorry about that.
B. I just started working here. B. Let’s pose for a picture.
C. It stays fresh for a long time. C. No, we haven’t met yet.
19. Do we have enough time to finish this 20. When do you usually start packing for a trip?
report? A. A round-trip ticket.
A. She borrowed your newspaper. B. About two days in advance.
B. I’ll reschedule my next appointment. C. They delivered the package
C. It’s a beautiful trail.
116
21. I’m going to take a walk at lunchtime. 22. Can you make sure we have a sign-up sheet
A. Oh, I’ll be visiting clients then. available?
B. He took a survey. A. I just turned up the heat.
C. A copy of the lunch menu. B. Sign here, please.
C. Sure, no problem.
23. They’re going to give each of us copies of the 24. What do most people do for a living around
press release, aren’t they? here?
A. No, I don’t drink coffee. A. About 40 kilometers away.
B. I can unlock that for you later. B. They work at the car manufacturing plant.
C. I’d better remind them about that. C. Yes, the living room furniture’s new.
25. How do you add toner to the printer? 26. Can you send me a link to that company’s
A. No, it’s not made of stone. Website?
B. Because we ran out. A. Our email isn't working right now
C. The instructions are on the box. B. Express delivery, please.
C. Sure, I’ll drive you to the job site.
27. Isn’t the air conditioner set to turn off at 28. Oh, there’s no clock in this room.
night? A. A six-week training program.
A. No, we always keep it on. B. It’s about two-thirty.
B. He’s going to be late today. C. They took an early flight.
C. Hair products are in aisle four.
29. Where can I go to have my car engine 30. To get into the building, do I use an ID badge
checked? or a passcode?
A. No, I don’t need one – thanks, though. A. A building next door.
B. The mechanic around the corner. B. Enter three-four-three on the keypad.
C. In April of every year. C. The exit is down the hall.
31. The order can still be changed, right?

A. That process is very complicated.
B. I still remember that day, too.
C. Yes, he does.
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Part 3
32-34
W-Am Hello, Forest Grove Photography
32. Why is the man calling?
Services. How can I help you?
(A) To rent a facility
(B) To hire a photographer
M-Cn Hi, I'd like to get a photographer to
(C) To request a price list
cover our event. It's a charity basketball game
(D) To schedule a repair
next Tuesday night. I was hoping to get Thomas
Zukowski. He works for you, right?
33. What problem does the woman mention?
(A) Her employee does not have transportation.
W-Am Yes, but unfortunately, Thomas doesn't
(B) Her service does not cover sports events.
usually work evenings.
(C) The weather will be bad on Tuesday.
(D) The time the man requested is too late.
M-Cn Oh, too bad. Could you recommend
somebody else?
34. What does the woman say she will do?
(A) Issue a refund
W-Am Before I do that, let me talk to him. He
(B) Cancel an order
might make an exception. Tom does love
(C) Talk to an employee
basketball.
(D) E-mail her manager
35-37
M-Cn Good morning. It looks like we received 35. Where most likely are the speakers?
a lot of new orders online last night. (A) In a restaurant
(B) In a school
W-Br Yes, I saw that when I got in this morning. (C) In a warehouse
Can you package all of them by (D) In a library
yourself?
36. Why do the speakers mention Maria Jeong?
M-Cn Well, there are so many, I may not be able (A) She placed a very large order.
to finish everything today. (B) She wants to replace a product.
(C) She is unable to work today.
W-Br OK. I'll call Maria Jeong and ask if she (D) She may be able to help with a task.
can come in early today to help.
37. What will the man probably do next?
M-Cn That'd be great. We also have to pack (A) Pack an order
that big shipment for the Henderson order. We (B) Call a colleague
finally got all of the items in. (C) Process a refund
(D) Write to a customer
W-Br Oh, yes, do that first.
118
38-40
M-Au Haruna, we've planned most of the details 38. What do the speakers need to choose?
for the corporate retreat, including housing and (A) An introductory activity for a retreat
most activities, but we still need to decide where (B) A residential site for a retreat
to go for Saturday's closing dinner. (C) Decorations for a party
(D) A location for a dinner
W-Am Yes, I sent you several menus. Did you like
any of the places? McNally's is close by. 39. What do the speakers like about McNally's?
(A) It is nearby.
M-Au Yes, that would be convenient. We could (B) It is open late.
even walk there from the hotel. But the (C) It is highly recommended.
prices are a little high. (D) It has been remodeled.
W-Am I agree. But I could see if they can offer us 40. What does the woman offer to do?
a reduced catering rate, rather than (A) See what the retreat attendees prefer
ordering off the regular menu. (B) Find an alternative site
(C) Discuss pricing options
(D) Contact a hotel
41-43
W-Am Janelle and Rico, could you give me an 41. What does the speakers' company produce?
update on how our new medical records (A) Computers
software is coming? (B) Software
(C) Web sites
W-Br Sure. Per the customer's request, I've (D) Medical equipment
updated the logo and changed the font.
42. What does the man say has been helpful?
M-Cn The customer has communicated with (A) Focus group data
us a lot on this project. Having their feedback at (B) An engineering consultant
every stage of the process has been helpful. (C) A search engine
(D) Customer feedback
W-Am Excellent. It sounds like we're on
schedule for completing our beta version. 43. What is the next step in the project that the
Then we can hand it off to our marketing speakers are discussing?
team. (A) Giving a presentation to the client
(B) Sending a product to another group in
the company
(C) Creating a schedule for the next phase
of development
(D) Determining the price of a product
119
44-46
M-Cn Hello, this is lan Nelson from Regal 44. What is the purpose of the phone call?
Bathrooms. I'm following up to make sure that (A) To help a customer choose a product
you're pleased with the job our workers did in (B) To check on a customer's satisfaction
your house. (C) To inform a customer of a price estimate
(D) To advertise a special offer
W-Am Thank you for calling. Yes. They did a great
job. The bathroom floor was replaced, and the 45. What does the man say about replacing
new tile looks great. I'm very happy with the job. kitchen cabinets?
(A) He guarantees his company will do a
M-Cn That's good to hear. If there are other jobs good job.
you need done, I hope you'll reach out to us (B) His company is too busy to do the work.
again. (C) His company does not do that type of work.
(D) He thinks it will be an expensive job.
W-Am That reminds me. I was thinking of
replacing my kitchen cabinets. Is that something 46. What will the man most likely do next?
you'd possibly do? (A) Send workers to the woman's house
(B) Find a telephone number for the woman
M-Cn We don't, but I can recommend a company (C) Check kitchen cabinet prices
I often work with. Their customers have been (D) Discuss a new product with some
very satisfied. Let me get their phone number. workers
One second.
W-Am Thanks.
47-49
W-Br My name is Laura. I refill my medication 47. Where is the conversation taking place?
here at this pharmacy once a month. But on (A) At a travel agency
Monday I'm going to travel abroad for work for (B) At a pharmacy
two months, and I wonder if I can get a two- (C) At a mobile phone store
month refill this time. (D) At a hotel
M-Cn It shouldn't be a problem. However, your 48. What does the woman say she will do at
doctor must send us the two-month prescription, lunch today?
so you need to contact her first. (A) Go to the airport
(B) Print out a ticket
W-Br Oh, I see. I'll give her a call during my lunch (C) Register for a giveaway
break today. When are you open until today? (D) Call a doctor
M-Cn Until nine P.M. But once we receive your 49. What does the man offer to do?
doctor's prescription, we can deliver the (A) Arrange a delivery
medication directly to your home. (B) Postpone an appointment
(C) Check a discount rate
(D) Download an application
50-52
M-Au Miller's Sporting Goods. Joey speaking. 50. Where does the woman work?
(A) At a baseball stadium
W-Am Hello, I'm calling from West End High (B) At a fitness center
School. We're looking to make a big purchase for (C) At a shipping warehouse
120
our student baseball teams. Our equipment is (D) At a school

getting old, and we would like to get new
uniforms too. We have budget restrictions, 51. What is the woman concerned about?
though. (A) A store's closing time
(B) Overall costs
M-Au Well, we do offer discounts for bulk (C) When an order will be received
purchases. And we have a number of price ranges (D) The color of some uniforms
for uniforms; many are very reasonable. Let me
get the manager on the phone, and you can 52. What will the man do next?
discuss the specifics. (A) Look up some prices
(B) Package an order
(C) Call a manager
(D) Check the store's inventory
53-55
W-Br Hi, this is Gemini Flowers. I'm calling about 53. What problem does the woman mention?
the order you placed for your award (A) There is no time to create centerpieces.
luncheon on July twelfth. Unfortunately, our (B) The shop never received the man's
supplier is out of pink roses. order.
(C) A supplier cannot fulfill an order.
M-Cn Oh, no! Pink matches our corporate logo! I (D) The wrong date is on the order form.
ordered them especially for this occasion!
54. What does the man say about his
W-Br I understand your disappointment, sir. company's logo?
I can offer a ten percent discount on the total (A) It was designed many years ago.
cost of your order and replace the pink roses with (B) It contains the color pink.
yellow ones. (C) It won an award.
(D) It features a drawing of flowers.
M-Cn Well, I didn't tell anyone about the
roses. I suppose no one will really be 55. What does the man mean when he says, "I
disappointed. suppose no one will really be disappointed"?
(A) He will postpone the luncheon.
(B) He will accept the woman's offer.
(C) He will find a replacement award.
(D) He will modify the company's logo.
121
56-58
W-Br Unfortunately, our development team 56. What kind of company do the speakers most
has some bad news. It turns out we'll need to likely work for?
push back the shipment of the prototype motor (A) Manufacturing
we've been developing for our client. (B) Financial
(C) Publishing
M-Cn Uh-oh. Why will there be a delay? (D) Educational
W-Br Well, some of the components we received 57. What problem are the speakers discussing?
to build the prototype are failing initial tests, so (A) A pause while more funding is obtained
we won't be able to make the delivery deadline. (B) A delay in making a delivery
Janet, could you let the client know? (C) A need for the company to relocate
(D) The loss of some experienced staff
W-Am Yes, I'll contact them right away.
58. What does the man request?
M-Cn And I'd like the development team to start (A) A report from the client
giving me daily briefings about progress on this (B) A faster pace of work
issue. (C) Additional employees
(D) Daily updates from the team
59-61
W-Br Good evening. Legend Hotel. How may I 59. What does the woman say about Central
help you? Airport?
(A) The airport operates two shuttles.
M-Au Hello. I'm at the local airport. Does the (B) There are not enough people working there.
hotel run shuttle buses to here? (C) It is not far from the Legend Hotel.
(D) It is more modern than the local airport.
W-Br We usually don't, but... was your flight
originally scheduled for Central Airport? 60. Why does the man say, "That's good news"?
(A) He will be able to take a shuttle to the hotel.
M-Au It was, but apparently there's a problem (B) His flight was rescheduled.
at Central. (C) Central Airport will reopen soon.
(D) He will be able to change his hotel reservation.
W-Br Yes, there's a personnel shortage, but
several flights have been rerouted to the local 61. What will the woman do for the man?
airport. We have started running an airport (A) Give him the shuttle company's phone number
shuttle this Morning. (B) Find information about Central Airport
(C) Give him a discount on his reservation
M-Au OK. That's good news. When is the next (D) Make sure that his room has been
shuttle? prepared
W-Br Buses run every half hour. What's your

reservation number? I'll ensure that your
room is ready for you when you arrive.
122
62-64
M-Au Hi, Marla. I'm calling to check whether
you received my outline of the design project for
your apartment remodeling. I e-mailed it to you
yesterday.
W-Am Yes. Thank you for doing such a great job. I

really liked your idea of opening up the
kitchen and creating an open space with the
living room.
M-Au Great. If everything looks good to you, I

can start ordering the supplies tomorrow. 62. What did the man do yesterday?
(A) He visited a property.
W-Am Actually, I don't like the ceramic tiles you (B) He contacted a supplier.
picked for the kitchen. I like the marble (C) He sent a plan.
ones much better. I know they are more (D) He took some measurements.
expensive, but it's a small space.
63. What does the woman say she likes?
(A) The cost the man has estimated
(B) The open-space design
(C) The colors the man has selected
(D) The remodeling timeline
64. Look at the graphic. How much will the

woman pay for each tile?
(A) $12.00
(B) $6.50
(C) $4.99
(D) $2.50
123
65-67
M-Cn Hi. I'd like to make a reservation for a
group of clients that will be visiting our company
from the first to the sixth of June. I need eight
rooms.
W-Br We do have availability for that period.

The type of room I recommend for you is
normally 99 euros per night, but we can offer a
group discount.
65. Why is the man calling?
(A) To request a room change
M-Cn That'll work. Also, on June fifth, we want
(B) To make a group reservation
to take our clients on a tour of the local
(C) To order room service
attractions. Could you help arrange that?
(D) To complain about noise
W-Br We have an event planner here who'll
66. Look at the graphic. Which room type does
be able to help you. His name is Pablo Gonzales.
the woman mention?
I'll connect you to his office once I've completed
(A) Executive suite
your reservation.
(B) Deluxe double
(C) Standard king
(D) Single basic
67. Who is Pablo Gonzales?

(A) An accountant
(B) A client
(C) A bus driver
(D) An event planner
124
68-70
M-Au Hi, Joanna. The management group needs
to submit nominees for this year's award for
outstanding employee. My supervisor wants to
know if any managers have nominated anyone
yet.
W-Br Not yet, Charles. I e-mailed everyone

about it a week ago, but I haven't heard
anything yet. I'll have to follow up with the
managers and let them know the deadline is
coming up. 68. What is the conversation mainly about?
(A) A sales strategy
M-Au OK, well, I printed out a breakdown of (B) An improvement in customer service
the customer service representatives with the (C) A new manager
most five-star reviews from customers last year. (D) An award
We had someone who was really outstanding.
69. Who does the woman say she will send a
W-Br Those are excellent numbers. Could you reminder to?
go ahead and submit a nomination? (A) The management team
(B) The customer service representatives
(C) A magazine editor
(D) A repair technician
70. Look at the graphic. Which representative is

the man most likely talking about?
(A) Jorge
(B) Rebecca
(C) Jada
(D) Kent
125
Part 4
71-73
71. What product is being discussed?
Hello and welcome to the Healthy Ways
A. Athletic shoes
Exhibition here in San Antonio. My name is B. A tablet computer
C. An exercise bike
Hiroki, and I work at Cambria Technologies.
D. A fitness tracking device
Today, I'd like to show you a new personal
72. How does the product differ from
fitness-tracking device my company just released.
competitors' products?
What makes our device unique is not its many A. It has more features.
B. It is lighter.
features-it actually has all the same features as
C. It is easier to use.
the other fitness trackers. What sets ours apart is D. It is cheaper.
its price: it's the least expensive device available.
73. How can listeners get the product for free?
And by participating in today's session, you'll get A. By subscribing to a publication
B. By completing a survey
one to keep, at no cost to you! All you'll have to
C. By obtaining a coupon
do is fill out a survey about your exercise habits. D. By referring a friend
74-76
So now that you've all had a chance to see the 74. Where is the talk taking place?
A. At a hotel
museum's collection of abstract paintings, I'd like
B. At a museum
you to come out into the garden with me, where C. At a gardening store
D. At a paint factory
our collection of eighteenth-century sculptures is
on display. This collection was generously 75. According to the speaker, what has Emily
Wellman recently done?
donated to us by art collector Emily Wellman two
A. She started a new business.
months ago. I'll tell you about two sculptures in B. She won an art contest.
C. She trained some employees.
particular. Also, if you're interested in the
D. She made a donation.
collection more generally, I would highly
76. What does the speaker recommend that the
recommend the short documentary about the
listeners do?
collection, which is showing in the theater near A. Watch a film
B. Visit the gift shop
the exit on the other side of the garden.
C. Take free samples
D. Attend a reception
126
77-79
Hi Mei-ling, this is Lee Sanders calling from Rose 77. What did the speaker do on Monday?
A. He met with the listener.
Avenue Properties. It was great meeting you on
B. He worked late.
Monday, and I hope you're still considering C. He bought some furniture.
D. He rented a car.
renting the two-bedroom apartment I showed
you. You also asked about parking in the garage 78. What does the speaker say about a parking
garage?
next door, and I wanted to get back to you to let
A. It has a security system.
you know that there are a few spaces available. B. It has spaces available.
C. It is accessible only to residents.
Anyway, this is a very popular building, so let me
D. It is usually full during the day.
know what you want to do. That way, I can
79. Why does the speaker say, "this is a very
prepare all the necessary paperwork for the
popular building"?
lease. A. To present some positive reviews
B. To explain why a fee is expensive
C. To encourage a quick decision
D. To request that more staff be hired
80-82:
OK everyone, I have one final reminder before we 80. Who most likely are the listeners?
A. Health inspectors
end this meeting. Since all of the cashiers are
B. Maintenance workers
present, I want to remind you of an important C. Hotel receptionists
D. Supermarket cashiers
step in customer transactions here at GL
Supermarket. As you know, many of our 81. What is the purpose of the talk?
A. To review customer feedback
customers are part of our membership program,
B. To remind staff of a sales procedure
which means that they receive five percent off C. To update staff on a safety policy
D. To demonstrate new equipment
their purchase when you swipe their membership
card. Please remember that it is our responsibility 82. What is available at the customer service
desk?
to ask customers for their membership card
A. Instruction manuals
when scanning their groceries. If a customer B. Membership applications
C. Discount coupons
doesn't have a membership card, make sure to
D. Catering menus
mention that applications are available at the
customer service desk.
127
83-85:
Good morning, SKL Radio listeners, and welcome 83. What is Ms. Goldberg's area of expertise?
A. Nonprofit management
to the Madison Business Show. Today I'll be
B. Career guidance
speaking to professional career counselor Tara C. Event coordination
D. Personal finance
Goldberg. Over this next hour, Ms. Goldberg will
outline strategies for finding a profession that 84. What are listeners encouraged to do?
A. Call in with their opinions
matches your skills, interests, and personality.
B. Update their résumé
During the last part of the program, she'd like to C. Attend a seminar
D. Monitor household expenses
hear from listeners, so we encourage you to call
in when we open up our lines, and let us know 85. What does the speaker say will happen next
month?
what you think. Well, let me start off by saying
A. A class will be offered.
welcome, Ms. Goldberg. From what I understand, B. A schedule will change.
C. An interview will be conducted.
you're publishing a book about this topic, which
D. A book will become available.
will be out in print next month.
86-88:
Hey Deepak, it's Donna. I'm looking over your 86. What industry does the speaker work in?
A. Real Estate
design for the magazine advertisement for
B. Paper manufacturing
Langford Restaurant, and I wanted to give you my C. Advertising
D. Education
thoughts. It isn't what I was expecting. Langford
Restaurant has always preferred very traditional 87. Why does the speaker say, "It isn't what I
was expecting"?
advertisements, and this one that you made is
A. To explain that a project is unique
quite modern. I'm sorry I didn't mention the B. To express disapproval for a design
C. To suggest that a project's deadline be
client's preference before-I know this is your first
changed
time working with them. You know, why don't D. To indicate surprise at an increase in sales
you ask Adam to help you out? He's worked with
88. What does the speaker suggest the listener
Langford Restaurant in the past. Thanks, Deepak. do?
A. Apply for a promotion
I'll talk to you later.
B. Attend a press conference
C. Take some time off
D. Consult with a coworker
128
89-91:
I'd like to take a minute to discuss the company 89. What is the speaker mainly discussing?
A. Software upgrades
guidelines for travel. I understand that many of
B. Company travel policies
you are planning to attend next month's C. Relocation plans
D. New employee trainings
conference in Scotland and need to book airline
tickets soon. Before you make a reservation, 90. Why are the listeners told to contact Vadim?
A. To order new business cards
please send the flight information to Vadim, our
B. To provide feedback on a workshop
business manager. He will review it and notify C. To receive approval for a purchase
D. To accept an invitation to a conference
you if the price of the flight is approved. After
that, you may book your tickets. Remember that 91. According to the speaker, what will the
company do at a later time?
you will have to pay for your own meals while
A. Provide brochures
you're there, but you'll receive a reimbursement B. Send a contract
C. Ship equipment
within two to three weeks of your return.
D. Reimburse costs
92-94:
Thanks for coming to this department head 92. What does the speaker imply when she says,
"Who knows when that will be"?
meeting. Today our focus is budgeting. Our new
A. She does not understand a request.
video game is coming along, but once again the B. She needs employees to work faster.
C. She is uncertain when a project will be
release date's been pushed back. This means a lot
completed.
of our resources will be tied up until this project D. She wants to hear from the audience.
is completed, but who knows when that will be.
93. What is the topic of the meeting?
For now, we need to cut costs in other places. So A. Hiring a consultant
B. Marketing a product
I'd like each of you to identify areas in your
C. Reducing expenses
department where you can make budget cuts. D. Planning a trade show
I'm ready to set aside time to work with you
94. What does the speaker say she will set aside
individually to review your departmental time to do?
A. Meet with employees individually
budgets. Let me know when you have time to do
B. Analyze data from a survey
this. C. Call potential clients
D. Draft a contract
129
95-97:
Hi. It's Maria, and I'm calling with some
information about the party that we're organizing
for Nadia's retirement. Now, um... you and I
decided that the party would be on August fifth.
And, I'm really glad to hear that forty people from
95. Why is an event being held?
the office are coming. But, unfortunately, it looks A. To recognize a promotion
like we can't use the coupon from Dinner Delights B. To celebrate a retirement
C. To commemorate a holiday
after all. We might want to make a reservation D. To announce a company merger
someplace else... Also, Marc agreed to play
96. Look at the graphic. Why is the speaker
Nadia's favorite song on his guitar during the unable to use the coupon for the event?
party. Do you think you could make photocopies A. There are not enough people in the group.
B. The length of the event is too long.
of the lyrics so that everyone can sing along? C. All of the locations in the area are booked.
D. The event will take place after the expiration
date.
97. What does the speaker ask the listener to

do?
A. Choose a menu
B. Send out invitations
C. Make copies of song lyrics
D. Hire a band
130
98-100
First, some great news to start the meeting-
thanks to this team's excellent product designs,
our line of Ruby Star appliances outsold all
competing appliances on the market last quarter.
Well done! Now I want to discuss our revised
product development process. As you can see
from this flowchart, we’ve added a step between
"create a design" and "build a model." This new
step means you'll need approval from the
executive board before creating your prototype.
98. What does the speaker say about the
Lately, there's been some concern about the
company's Ruby Star appliances?
amount of time being spent on prototypes that A. They sold well last quarter.
B. They won a design award.
never actually become products. This new
C. They cost less than competing products.
process will help our team become more D. They were reviewed in a trade magazine.
productive and use time more efficiently.
99. Look at the graphic. According to the
speaker, which step was recently added?
A. Submit a proposal
B. Build a model
C. Collect feedback
D. Make design revisions
100. What concern does the speaker mention?

A. Manufacturing materials are in short supply.
B. Customers are buying more appliances online.
C. Employees' time has been used inefficiently.
D. A production deadline has been changed.
131
TEST 3
Part 1
1.
(A) He's leaning over a container.
(B) He's digging in a garden.
(C) He's replacing some floor tiles.
(D) He's trimming some trees.
2.
(A) A customer is picking up some clothing at a
dry cleaner's
(B) A customer is trying on a jacket.
(C) A customer is handing a worker some cash.
(D) A worker is typing on a computer.
3.
(A) She's paying for her meal.
(B) She's pouring a beverage.
(C) She's facing a refrigerated display case.
(D) She's ordering her lunch from a server.
132
4.
(A) He's putting vegetables into a bag.
(B) He's setting up a tent.
(C) The rear doors of a van are closed.
(D) Some boxes have been stored inside a
vehicle.
5
(A) The speaker is positioned next to a podium.
(B) The man is drawing a graph on a presentation
board.
(C) One of the women is watching a video.
(D) One of the women is adjusting her glasses.
133
6.
(A) Some chairs have been arranged on a
balcony.
(B) A clock has been propped up on a shelf.
(C) Some place mats are laid out on a bench.
(D) A light fixture is hanging above a dining area.
134
Part 2
7. How was the security audit today? 8. What dinner specials do you have today?
(A) I can secure them. (A) We have baked salmon.
(B) Very productive. (B) For the first time.
(C) If you like. (C) No, I haven't.
9. When will the order be delivered? 10. What's the monthly membership fee for that
(A) Not until Wednesday afternoon. service?
(B) It's time to put them away. (A) Twenty euros.
(C) The light is on in the mail room. (B) Next month.
(C) Don't let me forget
11. Did you receive the e-mail I sent? 12. Why don't you have the meeting this
(A) I need a receipt for that. afternoon?
(B) Call a delivery service. (A) Just past the library and across the street.
(C) I haven't looked at my computer today. (B) Otherwise, I think it's fine.
(C) Because we have a lot to do today.
13. Where did you post the schedule? 14. Who is leading the safety seminar?
(A) I hung a copy on the conference room door. (A) That's what he said.
(B) In a few hours. {B) Elizabeth will do it
(C) Are you sure you submitted it? (C) Whenever management prefers.
15. Could you please fill out your time sheet by 3 16. When is the electrician supposed to get
P.M. today? here?
(A) How much time do you have? (A) The package got here last night.
{B) OK, I'll make a note to do that. (B) I didn't drive to work today.
(C) I will place the order as soon as possible. (C) She just let me know she's running late.
17. I'd like to schedule your performance review 18. Haven't you been trained to use this
meeting. machine?
(A) That is a high-performing team. (A) I can get them to take a look.
(B) The food here is very good. (B) We need to finish before noon.
(C) OK, let me look at my calendar. (C) I use it all the time.
19. Did you bring your computer home or leave 20. Why don't we create a video tour of the
it at work? convention space?
(A) Yes, last week. (A) I lost it yesterday.
(B) left it at the office. (B) That film has been very popular.
(C) In ten minutes. (C) I thought you already did that.
21. Isn't the food usually served at this time? 22. Do you take the bus or train to work?
(A) There's been a schedule change. (A) I love to travel.
(B) The reviews of that product have been (B) I prefer to drive.
negative. (C) I only work on Tuesdays.
(C) I'll go tomorrow instead.
23. Would you like me to make the reservation 24. Why are you cleaning the laboratory?
for you? (A) Just stack the books against the wall.
(A) The hotel has a fitness club.
135
(B) No, I haven't heard of it. (B) I will attend if I have to.
(C) Sure, let me find the form. (C) Haven't you seen the inspection report?
25. What do you think of the highlighted 26. Who's going to receive the final delivery?
paragraphs in this document? (A) When everyone leaves the office.
(A) I think they need further revisions. (B) I can wait for it.
(B) There's some storage space upstairs. (C) Yes, but only on Fridays.
(C) This room has very good lighting-
27. I could book our flights now, right? 28. Why do we have to reschedule this event?
(A) It's a long flight. (A) This weekend or maybe early next week.
(B) The trade show hasn't been confirmed. (B) I will do it as soon as possible.
(C) It's in the other room. (C) My doctor's appointment couldn't be
moved.
29. We should really consider expanding our 30. Do you know whose jacket that is in the
storefront. conference room?
(A) Didn't you see the contract for the work? (A) Sure, if they're already planning to go.
(B) I don't know how far it is. (B) A few people have blue ones like that.
(C) We could borrow one for you. (C) Yes, Janelle usually orders them for us.
31. When do you usually exercise?

(A) Fitness is important for everyone.
(B) An affordable machine.
(C) My doctor has suggested that I stop for a
while.
136
Part 3
32-34:
M: Excuse me, I saw the ad for your department 32. Why did the man choose to shop at the
store on the Internet, so I decided to stop by. store?
You're having a big sale today, right? Does that A. The staff is very helpful.
apply to Jewelry items, too? B. The store is close to his office.
C. He saw an online advertisement.
W: Absolutely. Everything in the display cases is D. His friend recommended the store.
up to half-off the full price. Did you bring the
coupon that came with the advertisement? 33. What does the woman ask for?
A. A credit card
M: Actually, I printed it out but then forgot it at B. A discount coupon
my office. I will come back after work to take a C. A customer receipt
better look. Maybe I can get all my gift shopping D. A piece of identification
done for the entire year!
34. Why does the man say he will return at a
later time?
A. He is late for a meeting.
B. He wants to go to another store.
C. He has to make a phone call.
D. He left something at the office.
35-37:
W: Hello, Mr. Yang. I have a shirt that I'd like to 35. Where is this conversation most likely taking
add to my dry cleaning order. It has a coffee place?
stain, and I was hoping you could remove it. A. At a clothing store
B. At a coffee shop
M: We can definitely get this stain out. It'll be C. At an employment agency
ready by the end of the week. I'll also have the D. At a dry cleaner's
suit you dropped off earlier ready by then, too.
36. What is the woman doing on Thursday?
W: Oh, I was hoping I could wear the shirt and A. Interviewing for a job
suit to a job interview I have on Thursday. Is B. Picking up a coworker
there any way it can be done sooner? C. Visiting a friend
D. Leaving on a business trip
M: That's no problem – I'll start working on them
right away so that both are ready by tomorrow. 37. What does the man offer to do?
A. Exchange a purchase
B. Provide express service
C. Make a reservation
D. Order a special product
137
38-40
M: Hi, this is Roger from Jefferson Repair 38. Why will the man visit the woman's office?
Services. I was supposed to come to your office A. To make a repair
to fix an air conditioner this afternoon, but my B. To pick up a package
C. To give a presentation
current job is taking longer than expected. I won't
D. To set up a workstation
be able to make it there until about six P.M.
39. What does the woman say she will do?
W: Thanks for letting me know. Everyone at our A. Reserve a conference room
office leaves around five-thirty, but the building B. Meet a customer
security officer will be here all night. I'll ask him C. Talk to a security officer
to let you in. D. Review an estimate
40. What does the woman ask the man to e-mail

M: Thanks, I'd appreciate that. And when I'm her?
done with the repair, should I just leave the A. A survey
invoice with him? B. A report
C. An invoice
W: Actually, could you send it to me by e-mail? I D. An agenda
think that would be better.
41-43
M: Hi, welcome to Royal Stationery. How may I 41. What is the woman shopping for?
help you? A. Envelopes
B. Art supplies
W: Well, I was wondering if you could help me C. Books
find something. I have to mail some photographs, D. Office equipment
so I need some large envelopes that won't bend.
42. What does Omar say about an item?
M: Hmm ... I'm not sure if we have those here. A. It is out of stock.
Let me ask my colleague ... Hey, Omar, do you B. It is located on a different floor.
know if we have card-stock envelopes? C. It is being sold at a reduced price.
D. It has received positive customer reviews.
M: Yeah, we do, just not on this floor. Let me
show you. Follow me, please. 43. What additional service does Omar
mention?
W: Oh, great. And do you know if there's a post A. Equipment upgrades
office nearby? I need to send the photos today. B. Online purchasing
C. In-store mailing
M: Actually, we have a shipping kiosk inside our D. Free returns
store. It's right by the shipping supplies.
W: That's perfect. Thanks!
138
44-46:
W: I spoke with Sam Jenkins on the phone this 44. What are the speakers organizing?
morning. We had invited him to be our keynote A. A television interview
speaker at the conference in August, but it turns B. A dinner party
out he's not able to come after all. C. A concert
D. A conference
M: Really? That's a pity. We need to find a
replacement pretty quickly then. Remember, the 45. What problem does the woman mention?
conference programs are going to be printed next A. A speaker has canceled.
week. B. A venue has been closed.
C. A flight was delayed.
W: Would you mind looking through your D. A delivery was not made.
contacts and coming up with a few good
alternates? 46. What most likely will the man do next?
A. Send an e-mail
M: Actually, I know the perfect person-Carmen B. Prepare a presentation
Vasquez .... She'd attract a big audience and is a C. Make a phone call
fantastic speaker. I'll call her now and let you D. Buy some tickets
know what her response is.
47-49:
W: Hi, Carlos. Did you see the new schedule for 47. Where most likely do the speakers work?
next month's fitness classes? I scheduled you to A. At a sporting goods store
teach the two classes you requested. B. At a hospital
C. At a warehouse
M: Oh wow, thanks. Hmm, I see the two classes D. At a fitness center
are back-to-back.
48. What does the man imply when he says,
W: Yes, is that a problem? "and who can do that"?
A. He is asking for a volunteer.
M: Well, the aerobics class is scheduled to start B. He wants to know the name of a staff member.
right after my weight-lifting class. This means C. He thinks a task is impossible.
there's only five minutes to put away the exercise D. He is interested in an applicant's qualifications.
equipment and get ready for the next class, and
who can do that? 49. What does the woman offer to do?
A. Change a schedule
W: Ahh, good point. Why don't I just change the B. Check the inventory
start time of your aerobics class? Let's have it C. Clean up a work space
start ten minutes later. D. Respond to an inquiry
139
50-52
W: Craig, I have to print copies of the quarterly 50. What are the speakers discussing?
earnings report for the board meeting next week. A. Selecting a new board member
Have you made the updates to it yet? B. Setting up an e-mail account
C. Submitting an itinerary
M: I'm still working on some of the final figures. D. Preparing a report
The accounting software was down for
maintenance all day yesterday, so I'm a little 51. Why was the man unable to complete a
behind. When do you need it by? task?
A. A newsletter contained an error.
M: By the end of the day, if possible. I have to B. Quarterly sales had declined.
pick up some board members at the airport on C. Some software was not working.
Monday morning, so I want to get the report D. A colleague was unavailable.
finished up this week.
52. What does the woman say she will do on
Monday?
A. Go to the airport
B. Change a reservation
C. Contact the technology department
D. Mail a contract to a client
53-55
M: Hi, my name is Karl Brommer. I called earlier 53. What does the man say he will do next
to have my medical records printed because I month?
need to bring a copy with me when I move to A. Finish a health course
London next month. B. Attend a medical conference
C. Go on vacation
W1: OK, let me see, sir. Who is your doctor? D. Move to another city
M: Doctor Patel. 54. According to the conversation, what did

Maria do earlier?
W1: All right. Yes. I think my colleague Maria A. She changed an appointment.
printed them earlier today. One moment... B. She ordered a prescription.
Maria? C. She printed some documents.
D. She examined a patient.
W2: Yes?
55. What does Maria ask the man to do?
W1: You printed Mr. Brommer's records earlier, A. Make a payment
right? B. Sign a form
C. Sit in a waiting room
W2: Yes. I just need you to sign this release form D. Call a pharmacy
before I give these to you.
M: Of course. Do you have a pen?
56-58
M: Hello. I ordered a briefcase through your Web 56. Why is the man calling?
site on March tenth, and I just noticed on my A. He would like a product catalog.
140
credit card statement that the charge appeared B. He has not received his order.
two times. C. He needs to know a store's address.
D. He was charged twice for a purchase
W: I'm sorry, sir. We were having trouble with
our Internet server on that date. As a result, 57. What does the woman explain about?
some online transactions were duplicated. A. A current renovation
B. An expired credit card
M: Oh, really? C. A technical problem
D. A shortage of merchandise
W: Yes. We're in the process of issuing refunds-
but I can put yours through right now if you'd 58. What does the woman ask the man to do?
like. A. Keep a receipt
B. Answer survey questions
M: OK, that'd be great. Thanks very much. C. Shop at a different location
D. Provide an item number
W: You're welcome. Um, after I take care of this
for you, would you mind participating in our
customer survey?
M: Yeah, sure, I can do that.
59-61
W: Hey, Jun. It's Mina. I'm here trying to get into 59. Where most likely is the woman?
the building, but when I scan my ID badge, the A. At a building entrance
door won't open. B. On a train platform
C. In a conference room
M: OK. This happened to a few other people D. In an elevator
today. If you give me your employee ID number,
I'll reenter your credentials into the security 60. What information does the man ask for?
system. After that, the badge scanner should A. A password
recognize your ID. It'll only take a minute. B. An employee number
C. A name
W: Yeah, but can you just let me in first? I'm D. A company address
really in a hurry.
61. Why does the man say, "There's a policy
M: There's a policy against that. I'd have to fill against that"?
out a report... Let me just re-enter your A. To make a recommendation
information. It really will only take a minute. B. To criticize a mistake
C. To refuse a request
D. To ask for clarification
141
62-64
W: Excuse me, sir–I think you might be sitting in
my seat. My ticket says I'm supposed to be in
seat A by the window.
M: I'm sure I'm in 14A. Let's look at your boarding

pass. Hmm, I see the problem. You're seated right
behind me.
W: Oh, thanks, but... would you mind changing

62. What is the purpose of the conversation?
places with me? My colleague's going to be
A. To explain a procedure
sitting in 14B, and we have some business to
B. To resolve a problem
discuss on the trip.
C. To improve a service
D. To negotiate a price
M: Sure, that's fine. I just want a window seat.
We probably should tell the flight attendant
63. Look at the graphic. Which seat was the
about the switch, though.
woman originally assigned to?
A. 14A
B. 14B
C. 15A
D. 15C
64. What does the man recommend doing?

A. Checking an airport arrival monitor
B. Asking about a meal selection
C. Requesting a discount voucher
D. Notifying flight staff of a change
142
65-67
W: Hi, Arlo. How's the townhouse renovation
project going?
M: Good! The house is old, but it doesn't have

any structural problems–we've made a lot of
progress.
W: Great! I'd really like to put this property on

the market in the beginning of April-it's the best
time to sell a house. Will all the work be
completed by then?
65. What most likely is the man's profession?
M: Let me check my calendar. So... we've just A. Landscape architect
completed the floor installation, and we're going B. Construction manager
to start painting next week. So yes, we should be C. Plumber
done by the end of March. D. Hardware store owner
W: OK! Could you send me some information 66. Look at the graphic. What stage of the
about your total expenses? It'll help me come up renovation will begin next week?
with a price for the house. A. Stage 1
B. Stage 2
C. Stage 3
D. Stage 4
67. What does the woman ask the man to send?

A. An invitation
B. A list of costs
C. Some photos
D. A Web site address
143
68-70
M: Judy, did you know we're considering buying
Yantz Foods? I just read the report-have you seen
it?
W: No, not yet. What does it say?
M: Well, we still wouldn't be the biggest

company in the industry, but we'd be much more
competitive. The first page shows the industry
market shares.
68. What are the speakers mainly discussing?
W: So, it looks like we're already the second A. A marketing campaign
biggest, and acquiring Yantz Foods will definitely B. A business acquisition
keep our market share larger than Bowlton's. C. An annual budget
D. Employment figures
M: That's right. I think acquiring the company
would be the right move. 69. Look at the graphic. Where do the speakers
work?
W: Well, now that I'm reading the report, I'm not A. Armer Company
sure... I see that Yantz's profits went down last B. Yantz Foods
quarter-maybe it isn't such a good idea. C. Bowlton
D. The Park Group
70. Why does the woman say she is not

convinced?
A. The man is not familiar with a business
strategy.
B. Some figures are not accurate.
C. She does not want to hire new employees.
D. A company's profits have decreased.
144
Part 4
71-73
W-Br: Good morning, everyone! We hope you've 71. At which event is the announcement being
made?
been enjoying the conference on educational
A. A book fair.
technology this week. Tomorrow, in addition to B. A product launch.
C. A technology conference.
our workshops and presentations, you'll have the
D. A charity fundraiser.
option of leaving the convention center to go on
72. According to the speaker, what can some
one of the site visits we've arranged. There are
listeners do tomorrow?
two choices. You can tour either a local high school A. Go on a tour.
B. Attend an opening ceremony.
or the public library's computer laboratory. These
C. Participate in a focus group.
tours are free, and we expect them to be very D. Win a prize.
popular. We have limited seats on the buses, so
73. What are the listeners instructed to do?
please make sure to sign up early at the desk by A. Use an alternate entrance.
B. Register in advance.
the entrance.
C. Complete a survey.
D. Meet at a designated location.
74-76
M-Au: Today I want to focus our discussion on 74. What product does Castillo manufacture?
A. Jewelry.
Castillo, a clothing brand we will start selling in
B. Clothing.
our stores next month. As you know, our stores C. Art supplies.
D. Backpacks.
attract mainly younger shoppers. In thinking
about fashion trends we want to feature, the 75. Why does the speaker say, "Just look at the
color selection in these samples"?
marketing department has found that customers
A. To introduce a new manufacturing technique.
aged twelve to eighteen prefer styles that come B. To assign a task.
C. To express disappointment.
in a lot of different colors. We chose Castillo as a
D. To support a decision.
new vendor for this very reason. Just look at the
76. What will Hae-Rim do?
color selection in these samples! Now, the
A. Present financial information.
finances of carrying Castillo’s line, Hae-Rim will B. Share competitor data.
C. Analyze survey results.
go over the anticipated costs and profit
D. Introduce advertising layouts.
estimates.
145
77-79
M-Cn: Before we open the café today, I want to 77. Who most likely is the speaker?
A. An investment banker.
tell you about some seasonal menu changes. I
B. A city official.
just got word from corporate headquarters that C. A food scientist.
D. A restaurant manager.
new coffee beverages will be on the menu
starting next week. One of the new drinks is 78. According to the speaker, what will happen
next week?
called Winter Delight. I've got some samples of it
A. Some new equipment will be installed.
here for everyone to try. Now, a number of B. A corporate office will relocate.
C. New menu items will be available.
different syrup flavors, such as vanilla or
D. Seasonal employees will begin work.
hazelnut, can be added to this drink. So please be
79. What does the speaker warn listeners
extra careful when you're preparing customers'
about?
orders. We want to make sure they get exactly A. Preparing orders carefully.
B. Wearing proper attire.
what they want.
C. Recording hours accurately.
D. Taking inventory daily.
80-82
W-Br: Hi Roberto, it's Amanda. The company 80. Why is the speaker calling?
A. To register for a training session.
president wants J-1 Electronics to have a booth at
B. To request help with a project.
the trade fair in New York in June, and he wants C. To book a meeting room.
D. To get updated customer information.
us to make the arrangements and come up with a
display. I know I said we really need to focus on 81. What does the speaker imply when she says,
"it wasn't my idea"?
updating the client database this week, but this
A. She knows a change is inconvenient.
trip just came up—it wasn't my idea. Anyway, I'll B. She thinks a colleague deserves credit.
C. She would like the listener's opinion.
get the rest of the sales team together today, so
D. She is going to explain a new procedure.
we can brainstorm some ideas for the display.
82. What does the speaker ask the listener to
But in the meantime, could you contact the fair
do?
organizers about getting a booth? Thanks and let A. Order business cards.
B. Check a mailbox.
me know if you have any questions.
C. Revise a report.
D. Reserve a booth.
146
83-85
W-Am: You have reached customer service at 83. What will the company do beginning on June
1?
Ocean Shipping-a leader in international shipping
A. Accept reservations online.
services. We're happy to announce that starting B. Provide service to a new location.
C. Offer a customer loyalty program.
June first, we'll begin offering shipping services to
D. Lower its express shipping rates.
Brazil. Note that if you are planning to ship a
84. According to the speaker, what must
vehicle to any location overseas, you must
customers do in order to ship a vehicle?
provide proof of ownership. Your call may be A. Show proof of ownership.
B. Provide an extra set of keys.
recorded, and the recording could be used for
C. Purchase additional insurance.
quality control or training purposes. Thank you D. Get a mechanical inspection.
for calling Ocean Shipping.
85. What does the speaker indicate about the
call?
A. It will be redirected to a different department.
B. It will be answered in the order in which it was
received.
C. It may be several minutes until a
representative answers.
D. It may be recorded for future use.
86-88
M-Cn: Hello everyone and welcome to Markell 86. Who is the intended audience for the talk?
A. Theater patrons.
County Playhouse. Thank you for volunteering to
B. Costume makers.
help make costumes for our next production C. Ticket sellers.
D. Stage musicians.
Changing Time. Because this play has so many
characters, we'll have to work hard to get ready 87. What does the speaker mention about the
play?
for opening night on April twelfth. Each character
A. It is very long.
has about three different outfits, so that's a lot of B. It is set in the past.
C. There are many characters.
sewing for all of us. The dress rehearsal, in
D. There is a waiting list for tickets.
complete costume, is only five weeks away, so
88. What will take place in five weeks?
we'll need everything done by then.
A. A photography session.
B. A dinner reception.
C. A fashion show.
D. A dress rehearsal.
147
89-91
W-Am: Hi Pierre, this is Emma. I know we were 89. What was the speaker supposed to do this
morning?
supposed to meet in the conference room at 9
A. Interview a job applicant.
this morning to begin discussing the renovations B. Attend a meeting.
C. Pick up a client.
to the lobby, but I'm calling to let you know I'm
D. Lead a tour group.
having a problem with transportation. I was at
90. What transportation problem does the
the train station when train service was
speaker mention?
suspended. Now I’m going to find a taxi but it A. A road has been closed.
B. A bridge is under construction.
may take a while before I get to the office. Why
C. A train service is unavailable.
don't we go out to lunch today instead? I hope D. A flight has been delayed.
this will work for you, because I have some ideas
91. What does the speaker suggest?
for the project that I’d like to talk about. A. Inviting other colleagues.
B. Posting a notice.
C. Holding a phone conference.
D. Having lunch together.
92-94
M-Au: Thanks for inviting me to your annual 92. What industry does the speaker work in?
A. Renewable energy.
planning meeting. We're glad that you're
B. Computer technology.
considering us to meet the energy needs of your C. Publishing.
D. Real estate.
factory. My company, Stillman Technology, is
committed to providing renewable energy to 93. What does the speaker imply when he says,
"hundreds of businesses have signed up"?
businesses like yours. By choosing to install our
A. He is worried about meeting client demands.
solar panels, you can power all your facilities with B. He expects an industry to start changing.
C. The listeners should choose his company.
affordable clean energy. And, hundreds of
D. The listeners will receive a list of contacts.
businesses have signed up. I’m sure you have a
94. What will the listeners see in the video?
lot of questions. But first, I'd like to show a video
A. A virtual tour.
of a speech our president gave when we received B. An award-acceptance speech.
C. Product features.
the Eco-Industry award at a conference last year.
D. Installation instructions.
148
95-97
M-Cn: Hello, this is Fred Capo, from Member
Relations at Greenwood Gym. I just wanted to
thank you for participating in our member survey.
Everyone who completed a survey will receive a
five-dollar voucher, which can be used for any
class fees or in our café. I've already sent it to
your e-mail. Also, looking at your feedback, I see
that you've given very high ratings overall for our 95. Who is the message most likely for?
A. A fitness instructor.
gym. Thank you! For the category that you gave
B. A data analyst.
five Stars to, I'd like to ask you a few more C. A gym member.
D. A marketing expert.
questions. If you have time, please give me a call
back at 555-0184. 96. What does the speaker say he has e-mailed
the listener?
A. A discount voucher.
B. Driving directions.
C. A fitness magazine.
D. Class schedules.
97. Look at the graphic. Which category does the

speaker request more information about?
A. Cleanliness.
B. Location.
C. Staff friendliness.
D. Cost.
149
98-100
M-Au: Welcome to today’s class on small
business start-ups. We'll be talking about
designing a logo that represents the company
you're creating. It's how customers will identify
you, so the first thing you should do is consider
the message you want to communicate. Please
98. Where is the talk most likely taking place?
take a look at the handout in front of you. We'll A. At a business class.
B. At a software training session.
talk about each of the features, but let's begin by
C. At a department meeting.
looking at the phrase, "Creative advertising at D. At a client presentation.
your fingertips". The function of this part of the
99. Look at the graphic. Which part of the logo
logo is to tell customers what the company is all does the speaker discuss first?
A. The name.
about. Now, try to come up with phrases that
B. The background.
might work for your own business-you'll find C. The image.
D. The tagline.
some paper and pens in your packets.
100. What will the listeners do next?
A. Break into small groups.
B. Write down some ideas.
C. Read an article.
D. Check a Web site.
150
TEST 4
Part 1
1.
(A) A man is looking out a window.
(B) A man is fixing a ceiling tile.
(C) A man is reaching for a coat.
(D) A man is installing a wooden floor.
2.
(A) A wall is covered with vines.
(B) A tree is near a sign.
(C) There are puddles on the road.
(D) A tree has fallen onto the pavement.
151
3.
(A) A construction worker is repairing a fence,
(B) A set of cones is blocking an entrance.
(C) Some lines are being painted on a roadway.
(D) A man is working outdoors.
4.
(A) A cupboard is filled with kitchen utensils.
(B) A woman is looking at an electrical outlet.
(C) Some papers have been placed on a counter.
(D) Some shelves are being adjusted.
152
5
(A) Magazines are on a rack on the wall.
(B) A bookcase is next to a sofa.
(C) A plant has been placed next to a chair.
(D) A ceiling lamp hangs over a carpet.
6.
(A) A man is crouching down next to a wall.
(B) A man is taking measurements of a room.
(C) A man is attaching a door to a frame.
(D) A man is standing on a ladder.
153
Part 2
7. How long will it take to ship this item? 8. Who approved the budget estimate?
(A) Sure, I can take it. (A) That sounds like a good idea.
(B) Three to four days. (B) About five thousand dollars.
(C) Shipping is free. (C) The section head did.
9. When will the museum's renovation project 10. Has the new sales manager been named yet?
be completed? (A) I'm hoping it'll be Ms. Diaz.
(A) Not until the end of April. (B) There's a 25 percent discount today.
(B) Yes, I sent the completed form yesterday. (C) The topic is time management.
(C) The museum is nearby.
11. I thought the workshop was very useful. 12. Why has Makoto called this staff meeting?
(A) That could work. (A) I met them yesterday.
(B) Yes, I learned a lot. (B) Please call back at a later time.
(C) It's new, not used. (C) Because the quarterly results were
disappointing.
13. How soon will you be finished with the 14. What time can we check in to the hotel
marketing report? tomorrow?
(A) Yes, he said he would. (A) At the front desk.
(B) It's not open today. (B) I usually pay with cash.
(C) In about an hour. (C) Any time after two.
15. Where's the closest dry cleaners? 16. If you have the time, you should travel by
(A) Yes, it closed at six. train rather than by air.
(B) There's one on Eleventh Street. (A) Training ends tomorrow.
(C) They're definitely cleaner now. (B) Thanks, I'll definitely consider it.
(C) May I see your ticket?
17. Where can we display these new product 18. Will the office party be catered, or do you
samples? want me to reserve a restaurant?
(A) A variety of colors. (A) Luis hired a caterer
(B) From a new supplier. (B) Until the end of the month.
(C) In the glass case by the register. (C) They're running late.
19. What do you think of the proposed floor 20. Did Carol give you the key to the
plan? warehouse?
(A) It's a good design. (A) They work at the hardware store.
(B) The architecture firm. (B) She won't be home then.
(C) It needs to be swept. (C) I thought you had one.
21. Should I open a window? 22. Our manager will be retiring in July.
(A) I'll turn the air-conditioning on. (A) A two-year contract.
(B) The weather forecast. (B) She'll certainly be missed.
(C) That one is, too. (C) We already booked it.
23. Is this morning's meeting on-site, or is it a 24. You can attend the awards ceremony on
teleconference? Thursday evening, can't you?
154
(A) From ten to eleven. (A) They're in the report.

(B) That's what he said. (B) Almost fifty people were in attendance.
(C) The meeting invitation has the details. (C) I'm working the night shift all week.
25. You can attend the awards ceremony on 26. Why did you bring your laptop to the
Thursday evening, can't you? meeting?
(A) They're in the report. (A) Not until two o'clock.
(B) Almost fifty people were in attendance. (B) Oh, isn't it allowed?
(C) I'm working the night shift all week. (C) At the top of the stairs.
27. We'd like you to present your research at 28. Is it going to be much longer to see the
the next directors meeting. doctor?
(A) Conference room C. (A) I plan to watch that show today.
(B) Yes, yesterday after lunch. (B) About twenty-five kilometers.
(C) Sure, I'm happy to give an update. (C) Sorry, it's been a very busy day.
29. Didn't we just call maintenance about this 30. When will I be reimbursed for my travel
printer? expenses?
(A) Don't tell me it's broken again. (A) Have they been approved?
(B) Twelve copies on colored paper. (B) The Compton Hotel.
(C) No, my office is on the main floor. (C) Four hundred seventy dollars.
31. You haven't taken inventory yet, have you?

(A) Go ahead, take some.
(B) Was I supposed to?
(C) Yes, I have that one already.
155
Part 3
32-34
W-Am: Excuse me, sir, but I think you’re in my 32. What are the speakers discussing?
seat, 14-A? A. An arrival time.
B. A seat assignment.
M-Au: Let me take a look at my ticket...hmm, no, C. A ticket price.
it seems I'm in the right place. My ticket says 14- D. A travel policy.
A as well.
33. Where is the conversation taking place?
W-Am: Well... this is train car five. Are you sure A. In a parking garage.
you're in the right car? B. At a car rental agency.
C. On a train.
M-Au: Oh, pardon me! I’m 14-A in car six. I've put D. In a baggage claim area.
my bags on the overhead rack, so just give me a
moment to get my things together. 34. What does the man say he will do?
A. Show his identification card.
B. Gather his luggage.
C. Ask for a refund.
D. Speak with a supervisor.
35-37
W-Br: Hi, Mr. Lin, I'm calling from Central 35. What most likely is the woman's job?
Dentistry. You have an appointment with Dr. A. Lab technician.
Sumner on June eighth at two PM. I was B. Receptionist.
wondering if we'd be able to move your C. Pharmacist.
appointment to three o'clock. D. Doctor.
M-Cn: Well, I have a sales call scheduled that 36. What does the woman want to change?
morning but I think three o'clock would be all A. The quantity of items in an order.
right. B. The location of a seminar.
C. The time of an appointment.
W-Br: Wonderful, we really appreciate it. Most of D. A payment schedule.
our staff will be attending a dental workshop
earlier in the day, and they are concerned about 37. What will the man do next?
getting back in time. A. Update his calendar.
B. Submit his medical records.
M-Cn: No problem at all. I'll mark down that C. Review an invoice.
change in my calendar right now. D. Prepare an agenda.
156
38-40
M-Cn: Jackie, some of our hotel guests would like 38. Where do the speakers work?
to see the symphony orchestra perform A. At a phone company.
tomorrow night. I've called the box office a B. At a retail store.
couple of times to book tickets for them, but I C. At a hotel.
just get a recording. D. At a theater.
W-Am: Well, I’ve got a brochure about another 39. What does the woman tell the man about?
classical music performance happening tomorrow A. A new restaurant.
night at a different venue. Why don’t you ask our B. A music performance.
guests if they’d be interested in seeing that show C. A group discount.
instead? D. A maintenance request.
W-Cn: Great! I’ll stop by your office when I get 40. What will the man do after lunch?
back from lunch. I'll get the details then. A. Listen to his phone messages.
B. Send a confirmation e-mail.
C. Return some tickets.
D. Go to the woman's office.
41-43
M-Cn: Excuse me. I'm looking for a video camera. 41. What does the man ask the woman to do?
I've never bought one before, and I'm wondering A. Place an order.
if you could make some suggestions. B. Recommend a product.
C. Explain a feature.
W-Br: Sure. It'll help, though, to know what your D. Reduce a price.
specific needs are and how much you'd like to
spend. 42. What does the man say he will do with a
video camera?
M-Cn: Well, I plan to use it most when I go on A. Document his travels.
vacation. I have a couple of trips coming up, and B. Use it for a class.
I'd like to record my experiences. I've never C. Record staff meetings.
operated video equipment, though, so I'd like D. Make a commercial.
something that's basic.
43. What does the woman say about the Sepler
W-Br: In that case, I'd recommend the Sepler 83. 83?
I personally like this one the best because it's A. It has a rechargeable battery.
very easy to operate. Since this is your first video B. It has positive customer reviews.
camera purchase, I'd probably get that one. C. It is a new model.
D. It is easy to use.
157
44-46
M-Au: Hey, Sunisa. We're about to leave to cater 44. Where do the speakers most likely work?
the event at Kimball Medical Foundation, but A. At a medical clinic.
there aren't enough cups. Do you know where I B. At a catering company.
can find some? C. At a convenience store.
D. At a manufacturing plant.
W-Am: Oh no. I ordered some from our supplier
two days ago, but they still haven't delivered 45. Why does the woman say, "This isn't the
them. This isn’t the first time this has happened. first time this has happened"?
A. She is frustrated with a vendor.
M-Au: Well, we're supposed to start setting up B. She does not agree with an idea.
our tables at Kimball Medical by nine-thirty, so C. She knows how to solve a problem.
what do you suggest? I don’t have time to stop by D. She wants the listener to be more cautious.
a store on the way.
46. What will the woman most likely do next?
W-Am: OK, I can help out. I'll go buy more and A. Check some equipment.
bring them to you. B. Speak with a manager.
C. Load a vehicle.
M-Au: Thanks. I'll text you when we get there, so D. Go to a store.
you know where to find us.
47-49
W-Am: Hi, Dorota. Markus and I wanted to stop 47. What is Dorota’s field of study?
by to welcome you to Emmerson BioTech. We A. Economics.
interviewed a lot of chemistry majors for this B. Marketing.
summer internship, and you were our top pick. C. Chemistry.
D. Accounting.
M-Au: And while we're here, I can show you how
to fill out the time sheets that you'll have to turn 48. What does the man want to review with
in to Payroll at the end of every week. Do you Dorota?
have time to go over that now? A. Payroll procedures.
B. Safety precautions.
W-Br: Well, I'm supposed to go to the main C. Admission requirements.
laboratory in a few minutes for an overview of D. A building directory.
the experiments that I'll be working on this
summer. 49. Why has a training been postponed?
A. A computer server is down.
W-Am: Oh, sorry. We should have mentioned this B. A facility has been closed.
sooner. The lab is closed for cleaning today, so C. Some materials are missing.
your lab orientation has been postponed until D. Transportation is unavailable.
tomorrow
158
50-52
W-Am: Thanks for this follow-up visit, Mr. 50. What problem does the woman mention?
Kessler. Your team did a nice job installing the A. An invoice is incorrect.
parking area for my office building. It’s smooth B. A window is broken.
and even. However, as you can see, behind the C. A job is incomplete.
building, the work was never finished. Only a few D. A water pipe is leaking.
of the white stripes that mark the individual
parking spots have been painted. 51. According to the man, what caused the
problem?
M-Cn: Hmm...Yes, I see. My team was supposed A. Poor maintenance.
to paint that final section on Tuesday, but all the B. Weather conditions.
rain last week put us behind schedule. C. Low-quality products.
D. Inexperienced workers
W-Am: I hope you'll be able to take care of this
soon. 52. What does the man say he will do right
away?
M-Cn: Sure, that won’t be a problem. I'll put you A. Send a warranty.
on the schedule right away, and we'll come by B. Contact a supervisor.
first thing tomorrow and get this all done for you. C. Pick up some supplies.
D. Adjust a schedule.
53-55
W-Br: Hello. I'm calling about my subscription to 53. What type of business is the woman calling?
TV Trivia Magazine. I moved a few months ago, A. A library.
and I called to give you my new address at that B. A computer store.
time. But I’ve only received one issue since then. C. A fitness center.
I’m wondering what the problem is. The name is D. A magazine company.
Fernandez.
54. What does the man suggest?
M-Au: OK, let me check... Oh yes, I see. Your A. Replacing a membership card.
subscription expired last month. Why don’t you B. Calling back later.
sign up for our online version of the magazine? C. Purchasing an online subscription.
We're running a promotional sale for 20 percent D. Updating contact information.
off digital subscriptions right now.
55. What does the woman ask about?
W-Br: Actually, I prefer to read the paper version. A. A discount.
Can you provide the same discount for that? If B. A refund policy.
you can, I'll renew right away. C. Overnight delivery.
D. Hours of operation.
159
56-58
M-Au: Susan, thanks for watching us practice our 56. What are the speakers discussing?
presentation about this new marketing A. A budget.
campaign. B. A client survey.
C. A new employee.
M-Cn: Yes, we really appreciate it. Now that D. A presentation.
we've finished, do you have any comments?
We’re showing it to our client next week, so your 57. What type of company do the speakers work
feedback will be really helpful. for?
A. A financial-planning business.
W-Br: I'd emphasize more how you intend to B. An insurance company.
reach a larger and more diverse customer base C. A marketing firm.
with this marketing campaign. D. A law office.
M-Au: Well, we are planning to use social media 58. What does the woman say should be
to reach younger people. Do you think that emphasized?
should be included in the presentation? A. Creating innovative products.
B. Expanding the customer base.
W-Br: Absolutely. The client will like that. C. Building an effective team.
D. Reducing expenses
M-Cn: We'll get back to work then. But if you are
free tomorrow, I’d like us to meet one more time
to go over our revisions.
59-61
M-Cn: Hi, Nadia. Our department manager 59. What is the woman preparing for?
mentioned you're training our new hires. A. A training session.
B. A job interview.
W-Am: Yeah, I still have a lot to do, and the C. A safety inspection.
training starts Monday. I've been so busy D. A product review.
updating the training documents, I haven't had
time to do anything else. 60. What does the man imply when he says, "I
finished my project early"?
M-Cn: Well... I finished my project early.... What A. He wants feedback on a task.
do you need? B. He has time to offer assistance.
C. He would like to leave for the day.
W-Am: Thank you so much. Could you check with D. He thinks he deserves a promotion.
the Security Office about the badges for the new
employees? I sent them a request last week, but I 61. What will the man most likely do next?
haven’t heard back yet. A. Postpone a meeting.
B. Follow up on a request.
M-Cn: No problem, I'll take care of that right C. Check a piece of equipment.
away. D. Review a policy.
160
62-64
M-Cn: We're getting close to the airport, so we'd
better stop to put gas in the car. The rental
company will charge us an extra fee for fuel if
they have to do it.
W-Br: Good idea. We don’t want to pay more

than we have to.
M-Cn: OK, should I take this exit then?
W-Br: No, that’s a rest area. Keep going, we want 62. What are the speakers concerned about?
the next exit. A. Finding a parking space.
B. Missing a flight.
M-Cn: Oh good, and I hope they also sell food. C. Paying an additional charge.
Then we can pick up some snacks for the plane D. Avoiding heavy traffic.
while we're there.
63. Look at the graphic. Which exit does the
woman tell the man to take?
A. Exit 10.
B. Exit 11.
C. Exit 12.
D. Exit 13.
64. What does the man say he hopes to do?

A. Buy some food.
B. Pick up a map.
C. Make a phone call.
D. Purchase souvenirs.
161
65-67
M-Au: Anita, take a look at this travel Web site.
Our hotel received some bad reviews—here’s
one of them.
W-Br: Wow, there are definitely areas we need to

work on. With a review like that, I’m worried we
won't attract as many customers.
M-Au: Well, at least we’re renovating the rooms

soon, so their appearance will improve.
65. What does the woman say she is worried
W-Br: True. But let’s discuss the other low rating about?
at our next staff meeting. A. Exceeding a budget.
B. Hosting a conference.
M-Au: You know, maybe we should bring in a C. Losing customers.
consultant to give us advice on how to deal with D. Passing an inspection.
this—we certainly don’t want any more bad
reviews. 66. Look at the graphic. Which category will be
discussed in the next staff meeting?
A. Location.
B. Hotel facilities.
C. Guest services.
D. Room appearance.
67. What does the man suggest doing?

A. Buying new equipment.
B. Changing a reservation.
C. Providing a discount.
D. Hiring a consultant.
162
68-70
M-Cn: Good afternoon, Ms. Dembo. I have some
concerns—can I show you the report on our
pasta production this week?
W-Am: Sure. What’s the problem exactly?
M-Cn: Well, according to page two of the report,

the pasta-cutting machine in our production line
was working at less than 50 percent capacity
yesterday. We were not getting as much output
as we usually do.
68. What industry do the speakers work in?
W-Am: I see. Let’s shut down that machine right A. Car repair.
away. And I'll have a technician look at the motor B. Appliance sales.
and blade immediately. We have to fill a large C. Food manufacturing.
order of pasta this week—that machine must be D. Packaging design.
working well so that we can produce the order on
time. 69. Look at the graphic. Which machine is being
discussed?
A. Machine 1.
B. Machine 2.
C. Machine 3.
D. Machine 4.
70. What does the woman say she will do next?

A. Taste some samples.
B. Request some maintenance.
C. Print another report.
D. Check some specifications.
163
Part 4
71-73:
W: Hello, Fairview Apartment residents. 71. Who are the listeners?
A. Residents in an apartment building
This is your property manager. Due to
B. Employees in an office building
repairs to the main water line along C. Visitors to a historical site
D. Guests in a hotel
Chasman Boulevard, water service to all
units at Fairview will be temporarily shut off 72. What service does the speaker say will be
unavailable?
on July fifteenth. I estimate that regular
A. Telephone
service will resume fully by five o'clock, though I B. Electric
C. Water
recommend checking the building's
D. Natural gas
social media page periodically. There'll be
73. According to the speaker, why should the
updates posted about possible delays. Thank
listeners go online?
you in advance for your patience and A. To download software
B. To check for status updates
understanding.
C. To register a complaint
D. To view a price list
74-76:
W-Br Before we begin tonight's dinner shift, I 74. Where does the announcement most likely
take place?
have some announcements. Our grilled tuna dish
(A) At a train station
was so popular last night that we actually sold (B) At a convention center
(C) At a restaurant
out of it for the rest of the weekend. Please let
(D) At an outdoor market
diners know that it's not available. Also, we'll be
75. According to the speaker, what should
dividing up the servers this evening-half of you
customers be told?
will be working in the main dining room, and the (A) The Wi-Fi is not working.
(B) A room is closed for renovations.
rest of you will be in the special-events room for
(C) A schedule has been changed.
a private party. It's going to be a busy evening, so (D) An item is unavailable.
I encourage you to help each other provide great
76. What does the speaker encourage the
service for our customers. listeners to do?
(A) Work together
(B) Arrive early
(C) Take extra shifts
(D) Greet customers
164
77-79:
W-Am Good morning! I really appreciate this 77. Who most likely are the listeners?
(A) Building contractors
opportunity to talk to you about investing in our
(B) Potential investors
company. After hearing my presentation, you'll (C) Fashion models
(D) News reporters
see that our latest product is a worthwhile
investment. Cygni Fashions has been selling 78. What type of clothing does the company
sell?
business suits for more than 30 years. Last
(A) Swimwear
summer, when the weather was unusually hot, (B) Hats
(C) Business suits
we decided to design suits that would be
(D) Athletic shoes
comfortable to wear when it's hot outside.
79. What does the speaker's company hope to
People who wear these suits remain cool,
purchase?
regardless of the temperature. Now, these suits (A) A new software program
(B) A larger storage facility
have become so popular that we cannot keep up
(C) Some delivery trucks
with the demand. With your investment, we'll be (D) Some manufacturing equipment
able to purchase some advanced machinery that
would allow us to triple our production.
80-82:
80. What industry do the listeners most likely
M-Cn I'm Thomas Ortiz, head of Human
work in?
Resources here at Hamilton Power. On behalf of (A) Construction
(B) Retail
the company, I want to welcome you all to your
(C) Energy
new jobs. As you know, this is our most advanced (D) Broadcast
power plant, and we provide electricity to over a
81. What does the speaker imply when he says,
half-million homes. I'm sure you're all eager to go "But there is a lot of paperwork to fill out"?
(A) The listeners may have to work overtime.
to your workstations. But there is a lot of
(B) The listeners will not begin work
paperwork to fill out. I'll be going over it with you immediately.
(C) A permit will be difficult to obtain.
in a moment. But first, I'd like to take your
(D) Additional help is needed for a project.
pictures for your ID badges. They'll be ready for
82. What will the speaker do next?
you after lunch.
(A) Take some photographs
(B) Look at a model home
(C) Collect some viewer feedback
(D) Go to the cafeteria
165
83-85:
M-Au Hi, Mario. I'm calling about tonight. I know 83. According to the speaker, what event will be
held tonight?
you plan to be at the product launch in Holtsville
(A) An anniversary party
to announce the release of our new smartphone. (B) A press conference
(C) A board meeting
You mentioned that you're taking the red subway
(D) A product launch
line to that event. Well, I just found out that the
84. Why does the speaker say, "I'll be driving to
subway line is closed unexpectedly for repairs.
Holtsville from the office"?
So, I wanted to let you know, I'II be driving to (A) To correct a mistake
(B) To provide an excuse
Holtsville from the office. Now, I have to make
(C) To make an offer
one stop on the way. I have to pick up the (D) To request directions
promotional materials that'll be handed out to
85. What does the speaker say he needs to pick
attendees-those phone cases with our company up?
(A) Some promotional materials
logo. But there's plenty of time to pick the cases
(B) Some refreshments
up and still make it to the product launch before (C) Customer surveys
(D) Event programs
it starts.
86-88:
M-Cn: Welcome to this computer security 86. Which department does the speaker most
likely work for?
workshop, hosted by the IT Department. This
(A) Product Development
workshop is intended to be interactive, so please (B) Research
(C) Engineering
ask questions at any time. We scheduled the
(D) Information Technology
workshop because several employees' computers
87. What does the speaker say recently
have recently become infected with a virus, and
happened?
they had to be fixed. OK, so the first thing I'm (A) Some certification classes began.
(B) Name badges were handed out.
going to show you is how to update your security
(C) A virus infected some computers.
software. Please open the program by clicking on (D) A manager retired.
the icon on the right-hand side of your computer
88. What does the speaker ask the listeners to
screen. do?
(A) Sign an attendance sheet
(B) Open a software program
(C) Submit some photos
(D) View a slideshow
89-91:
89. Where do the listeners most likely work?
(A) At a software development company
166
M-Au OK, let's get started-there's a lot to cover! (B) At a book publishing company
(C) At a graphic design firm
First, I want to thank the Web design team for
(D) At a news Web site
joining this weekly check-in of our editorial staff
90. What is the speaker concerned about?
and reporters. An online organization like ours
(A) Addressing a customer complaint
relies heavily on the support of its design and (B) Keeping up with competitors
(C) Exceeding an annual budget
technical staff. Today I'd like to discuss adding a
(D) Improving employee productivity
section to the site that features our most popular
91. What does the speaker imply when he says,
news stories. Many other news sites already have
"we have technology interns starting next
a popular stories section. I'm concerned that week"?
(A) A task must be finished soon.
we're not keeping up with them, and it could
(B) An assignment should be delayed.
affect our readership. Now, I realize you're all (C) Volunteers are needed to greet interns.
(D) Interns can assist with a new project.
busy, but I don't think this will involve too much
work. Plus, remember, we have technology
interns starting next week.
92-94:
M-Cn Hello. This is Jie Liu, reporting live from the 92. Where is the speaker?
(A) At a public library
Benton Public Library. Starting next week, the
(B) At a history museum
library will be undergoing major renovations. A (C) At a community center
(D) At a sports arena
new section will be added to the east side of this
building. The addition will include a larger 93. What will happen next week?
(A) A new exhibit will be set up.
children's section and a computer lab. The library
(B) A fund-raiser will take place.
will be open during the renovations, though you (C) A local election will be held.
(D) A construction project will begin.
may want to bring earplugs to wear. Susan
Anderson, the head librarian, warns that the 94. What are visitors encouraged to do?
(A) Park on a side street
construction will be noisy. And now, back to the
(B) Wear ear protection
studio. (C) Donate money
(D) Take photographs
167
95-97:
W: Attention shoppers! Thanks for coming
to Link Office Superstore's annual sale. We
offer the best prices in town on office
supplies, desks, and chairs. There are a lot of
people here for our special deals today, so
lines for the cashiers are rather long. "To
95. Where is the announcement being made?
help speed up the checkout process, please
A. At a supermarket
use the express lane located near the exit if B. At a clothing store
C. At an office supply store
you're buying five items or fewer. Also, if
D. At a home garden center
you're purchasing a large item and need help
96. Look at the graphic. Which lane is the
moving it, just let one of the employees
express lane?
know and they'll help you bring the item to A. Lane 1
B. Lane 2
your vehicle.
C. Lane 3
D. Lane 4
97. According to the speaker, what can the

listeners receive assistance with?
A. Checking a price
B. Moving large items
C. Getting a refund
D. Locating some merchandise
168
98-100:
M-Cn Thanks for coming to today's painting class
at the Lightdale Community Center. I hope you
enjoyed learning some of the techniques I
showed you. If you could collect your brushes
and paints and leave them right here on this
table, it'll make my cleanup easier. And before
you go, I want to remind everyone about the
98. Who most likely is the speaker?
other great events here at the center. There's a (A) A musician
(B) An actor
copy of the schedule at the door. I recommend
(C) A writing instructor
the Mystery Book Club meeting, because there (D) An art teacher
will be a special guest that night-the author
99. What are the listeners asked to do?
Gerard Messina will be reading from his latest (A) Arrive early
(B) Help clean an area
novel.
(C) Silence mobile phones
(D) Provide feedback
100. Look at the graphic. On which date will

there be a special guest?
(A) June 7
(B) June 9
(C) June 13
(D) June 15
169
TEST 5
PART 1
1.
(A) She's tying her shoelaces.
(B) She's holding a cup.
(C) She's reading under an umbrella.
(D) She's jogging through a park.
2.
(A) Some people are packing their suitcases.
(B) Some people are walking along a street.
(C) Some people are boarding an airplane.
(D) Some people are sitting in a waiting area.
3.
(A) Items have been placed in a shopping cart.
(B) Some vegetables are on display in a store.
(C) Ceiling lights are being installed.
(D) Flowers are being planted in pots.
170
4.
(A) There are papers piled on a chair.
(B) There are cabinets above a computer monitor.
(C) The man is opening a window.
(D) The man is reaching for a telephone.
5.
(A) One of the women is giving a presentation.
(B) One of the women is drinking coffee.
(C) Some books are packed in boxes.
(D) Some books are spread out on a counter.
6.
(A) Some vendors are selling merchandise.
(B) Some people are putting up a tent.
(C) Two men are shaking hands.
(D) A woman is clearing off a table.
171
Part 2
7. Let's meet in front of the theater at five. 8. When will the sink be repaired?
(A) OK, I'll see you there. (A) No, I don’t think so.
(B) I thought it cost six dollars. (B) From the hardware store.
(C) It's nice to meet you. (C) By the end of the week.
9. Have they painted this lobby? 10. Where did you put those budget estimates?
(A) On the last page. (A) They’re on my desk.
(B) It is brighter in here now. (B) Yes, I did.
(C) There’s one at the entrance. (C) He's at his attorney's office.
11. Who's responsible for hiring decisions? 12. Isn't there a sporting event at the arena
(A) Ramon, the managing director. tonight?
(B) The last week of each quarter. (A) No, I prefer art exhibits.
(C) I was hired last August. (B) I guess he does.
(C) Let me check the schedule.
13. Has your boss approved your transfer yet? 14. Could you pick Mr. Peterson up from the
(A) I just put in the request. airport?
(B) If you don’t mind, thanks. (A) I haven’t picked one.
(C) Let's get off at the next stop. (B) A long flight.
(C) Sure, at what time?
15. How do you get to work every day? 16. I can't read the patient's handwriting on
(A) We always start at nine. these forms.
(B) I take the local train. (A) Ask her to fill them out again.
(C) It's very busy here. (B) It is a well-written film.
(C) That depends on which post office.
17. When is my first appointment today? 18. Why hasn't the real estate contract been
(A) Around fifteen percent. signed yet?
(B) Yes, that's what I meant. (A) It's under review.
(C) Not until after lunch. (B) I’m not signed up.
(C) A few acres.
19. How many kitchen appliances have been 20. Would you mind if I kept the door open?
sold this week? (A) Isn't the hallway too noisy?
(A) It's easy to apply. (B) In the second drawer.
(B) Around thirty, I think. (C) Yes, you can use it.
(C) We sell refrigerators.
21. When is the team from Konrad Company 22. This is the last interview scheduled for
expected to arrive? today, isn’t it?
(A) In the international term. (A) It does have a lovely view.
(B) All the way from Amsterdam. (B) No, there’s one more.
(C) Ahmed made all those arrangements. (C) They preferred the old schedule.
23. Which caterer is supplying food for the 24. Why don’t we ask for two office assistants?
company picnic? (A) Yes, that’s a good idea.
(A) A large supply order. (B) She works in human resources.
172
(B) The same one we used last year. (C) No, just a few days.
(C) The orders have come in over the phone.
25. Have we sold more tickets this year than last 26. Should I present the sales figures at today’s
year? meeting or tomorrow’s?
(A) I thought I put them in your mailbox. (A) Tomorrow's has been canceled.
(B) I didn’t organize the concert last year. (B) Only a slight increase.
(C) It will be held on Tuesday. (C) Are all purchases final?
27. This jacket isn’t as warm as I thought it 28. We can leave our bags at the reception desk,
would be. can't we?
(A) With a matching scarf. (A) It ends at ten o'clock.
(B) According to the weather report. (B) Of course we can.
(C) Would you like to go inside? (C) There are plenty of rooms.
29. Why is Shreya leaving the company? 30. Should we go straight to the office, or stop
(A) A leader in the business. by the hotel first?
(B) I put it next to the window. (A) There's room in the taxi.
(C) She found a job in Chicago. (B) Either is fine with me.
(C) Yes, you’re right.
31. Does the security desk know that Mr. Ito is

coming in today?
(A) Maybe later, thanks.
(B) It’s in the top drawer.
(C) You'd better call them.
173
Part 3
32-34
W-Br Hi! Welcome to Gonzalez and Partners. 32. Who most likely is the man?
A. A photographer
M-Cn Hi, I'm from Federov Portraits. I'm here to B. A journalist
take the staff photos for the firm's Web site. C. A florist
D. A caterer
W-Br Oh, great - we've reserved a conference
room down the hall for the photo shoot. 33. What is the man concerned about?
A. Contacting his assistant
M-Cn Thank you. There's just one thing... I have B. Locating a conference room
some heavy lighting equipment to bring in from C. Moving some equipment
my truck, and the only free parking space was D. Printing a document
several rows back. Do you have a cart I can use
or.... 34. What does the woman give the man?
A. Some keys
W-Br I don't, but take this parking pass. You can B. A parking pass
use it to park in the VIP spot right by the front C. A mobile phone charger
door. D. A cart
M-Cn Thanks, I'll do that now.
35-37
M-Cn Hi, Barbara and Nancy. Now that our 35. What will be constructed at an airport?
design's been selected for the new parking area A. A runway
at the airport, we can move forward to the next B. A parking area
step. Barbara, do you have any updates? C. A storage facility
D. A fueling station
W-Am Yes, so now we need to consider residents
in the surrounding neighborhoods. A preliminary 36. What is the residents' biggest concern?
survey showed their biggest concern is the A. Money
potential increase in traffic. B. Safety
C. Noise
M-Cn Nancy, do we have a meeting set up at city D. Traffic
hall for residents to discuss those concerns with
us? 37. Why has a new meeting location been
chosen?
W-Br Yes, on October second, but in a new A. It is available on the weekend.
location. The room at city hall was too small for B. It is closer to public transportation.
this purpose, so it'll be held at the high school C. It provides more space.
auditorium instead. D. It costs less to rent.
174
38-40
M-Au Thanks for coming to see me, Helen. How 38. Who most likely is the woman?
are things going in your new position? A. An event organizer
B. A marketing consultant
W-Am Great, Taro-thanks for asking. The C. A department manager
management training that Human Resources D. A travel agent
provided was very helpful.
39. What did the man order for the woman?
M-Au Good. Since you're now part of the A. A computer tablet
management team, I requested a corporate B. A credit card
credit card for you. It just came in-here it is. C. Some furniture
D. Some office supplies
W-Am Thanks. I should use this for small day-to-
day expenses in my department, like office 40. What does the man suggest the woman do?
supplies, right? A. Save receipts
B. Return a handbook
M-Au Correct. By the way, for bigger expenses, C. E-mail a client
like when you're traveling to a conference, you'll D. Consult with a supervisor
need to fill out an expense form when you
return. So it's a good idea to save all your
receipts.
41-43
M-Cn Hey, Martina. I'm going to a conference in 41. What will the man do next week?
Los Angeles next week. A. Meet with some customers
B. Attend a conference
W-Am Oh, that's where I'm from! C. Go on vacation
D. Move to another city
M-Cn That's why I mentioned it. I'll probably be
too busy with the conference to see any sights, 42. What does the man want the woman to
but at least I can eat some good food while I'm recommend?
there. I was hoping you could recommend some A. City tours
restaurants to try. B. Transportation services
C. Hotels
W-Am Of course! Do you know where your hotel D. Restaurants
is located? That way I can recommend places that
are nearby. 43. What does the man say he will do next?
A. Look up an address
M-Cn I don't remember. But the address must be B. Check a bus route
in the confirmation e-mail from the hotel. Let me C. Pack some equipment
pull it up right now. D. Activate a credit card
175
44-46
W-Br I wanted to talk about the results from the 44. What does the woman want to discuss?
online customer questionnaires we sent out last A. Job candidates
week. I know you've been exceptionally busy, B. Vendor selections
Mario, but have you had a chance to look at the C. Customer survey results
data? D. Computer system updates
M-Cn Yes. In fact, I just finished the report. I'll 45. Why does the man say, "The report's only
present it to the sales department later today. half a page long"?
A. To confirm some details
W-Br Already? Fantastic! Did you want me to B. To express disappointment
look it over before the meeting? C. To ask for another assignment
D. To refuse an offer
M-Cn The report's only half a page long.
46. What does the woman remind the man
W-Br Ah, OK... Oh, I wanted to remind you to about?
book us a table at your cousin's restaurant. The A. Checking a social media account
sales team wants to go there after the meeting B. Unpacking some equipment
tomorrow. C. Making a reservation
D. Going to a print shop
M-Cn Sure, I'll do that now.
47-49
M-Au Mount Alifan Department of Parks and 47. What city department does the man work
Recreation. How can I help you? in?
A. Parks and Recreation
W-Am Hello, I read about your tree planting B. Water Management
initiative, and I wanted to learn more about it. C. Transportation
D. Education
M-Au Sure. Our department is now offering
residents the opportunity to have a tree planted 48. Why is the woman calling?
on their street in honor of someone special. It's A. To report a fallen tree
part of our city's new beautification project. B. To ask about city-job openings
C. To find out the cost of a project
W-Am That's great. How can I make a request to D. To inquire about a tree planting program
do this?
49. What does the man tell the woman to do?
M-Au You'll need to fill out an online request A. Review a policy
form from our Web site. After you put in all your B. Make an appointment
information and submit the form, you'll receive C. Complete an online form
weekly e-mail updates. D. Contact a different office
176
50-52
W-Br Rohan, have a question about the 50. What did the woman recently review?
production of our new model KT17 wireless A. A sales report
headphones. I just reviewed the quarterly sales B. An assembly line
report. They're selling even better than we C. Some online brochures
expected. D. Some assembly directions
M-Au Yeah, I've heard consumer demand is 51. What does the woman ask the man about?
increasing for those. A. Packaging additional shipments
B. Hiring temporary employees
W-Br That's what I wanted to discuss. Do you C. Changing a deadline
think we'll need to hire some temporary workers D. Sending a press release
for the factory floor? I'm concerned that we
won't be able to keep up with the demand over 52. What information will the man provide this
the holidays. afternoon?
A. Overtime schedules
M-Au We do have a lot of existing inventory B. Design improvements
ready to ship, so we may not need to hire more C. Production costs
people. I'll get an exact count of how many KT17 D. Inventory status
headphones are available for shipment and let
you know this afternoon.
53-55
M-Au Miss Chaudry, I'm glad I caught you before 53. What project are the speakers working on?
you left for the day. About our meeting A. A news article
tomorrow B. A training session
C. An advertising campaign
W-Br Yes, it's in the afternoon, right? We have to D. A research experiment
go over your designs for the new advertising
campaign for Softwell Shoes. 54. What problem does the man mention?
A. He has a scheduling conflict.
M-Au I'm sorry, but unfortunately, I need to B. He missed a presentation.
reschedule. I forgot that I have a doctor's C. Some data is unavailable.
appointment. D. There are errors in a report.
W-Br Hmm. Since we're presenting our ideas to 55. What will the man do next?
the Softwell representative next week, we should A. Make a phone call
discuss them soon. Are you free in the morning B. Share some images
instead? At ten o'clock? C. Change a password
D. Edit a document
M-Au Yes, that works.
W-Br OK, great. Oh, and could you post the

images in the shared folder? I'd like to look at
them in advance.
M-Au Sure. I'll take care of that now.
56-58
W-Am Welcome, everyone, to your second day 56. Where does the conversation most likely
of training to be an industrial fabric worker. You take place?
177
did a great job running the sewing machines A. At a hotel

yesterday. Before we get started, do you have B. At a flower farm
any questions? C. At a clothing factory
D. At a ferry station
M-Au This isn't about the training, but... this
morning, my security badge didn't work. The 57. What did the man have a problem with this
guard had to let me into the factory. morning?
A. An identification badge
W-Am OK, I'll follow up with you about that later. B. A parking pass
Any other questions? C. A time card
D. A uniform
W-Br Miss Park? Yesterday you showed us how
to make a castle knot on the machine. Could we 58. What will the speakers most likely do next?
practice that? A. Fill out some forms
B. Tour a facility
W-Am Of course. Let's practice that knot-it's C. Watch a video
essential to sewing almost all shirts. Turn on your D. Practice a skill
sewing machines.
59-61
M-Cn Hi Dolores, I know we were supposed to 59. What field do the speakers most likely work
review applications for a medical assistant today, in?
but I'm still working on my presentation for the A. Education
international surgeons' conference next week. B. Finance
C. Law
W-Br No problem. I've presented at that D. Medicine
conference before. You'll need to be prepared.
60. What does the woman mean when she says,
M-Cn So... should we reschedule for next week? "I've presented at that conference before"?
A. She has lot of professional experience.
W-Br Actually, why don't we just postpone hiring B. She dislikes giving presentations.
someone until next month? C. She understands the man's situation.
D. She has completed a requirement.
M-Cn That would work better for me. But don't
we need someone sooner? 61. What do the speakers agree to do?
A. Temporarily close an office
W-Br No. Jerome just told me he could stay until B. Postpone hiring an employee
we find his replacement. C. Work on a presentation together
D. Contact some clients
178
62-64
W-Am Thanks for calling Rose Mound Pottery.
How can I help you?
M-Au I'm interested in ordering some dishes that

I saw in your catalog for my new restaurant.
They're the ones with the large star in the middle
and smaller ones around the edge.
W-Am Yes, know the ones you mean. Did you

notice that pattern's a limited edition?
M-Au Oh no. I hope they're still available. The

grand opening for my restaurant is in May. 62. Look at the graphic. Which dish pattern is
the man interested in?
W-Am Yes, they're still in stock. But I know that A. #4058
pattern will be discontinued at the end of the B. #4062
year. They'll be hard to replace after that. C. #4073
D. #4081
M-Au I'm glad you told me. Then I'll order extra
ones now. 63. According to the man, what will happen in
May?
A. A store will take inventory.
B. A new restaurant will open.
C. A product line will launch.
D. A factory will move to a new location.
64. What problem does the woman mention?

A. Some shipping fees will increase.
B. Some items will become unavailable.
C. Some items were damaged during shipping.
D. Some catalogs contain inaccurate information.
179
65-67
M-Cn Taggert Railways. How may I help you?
W-Br Good morning. I have a question about a

reservation for a trip to San Francisco. The
confirmation code is 0146H.
M-Cn OK, let me look it up. see you have three

tickets.
65. What type of business is the woman calling?
W-Br That's right. I was wondering if there's a
A. A railway company
train leaving a day earlier, but at the same time.
B. A bus company
C. An airline
M-Cn Let me check... Yes, there is, and the tickets
D. A ferry service
are the same price.
66. Look at the graphic. What number will be
W-Br Perfect. Then I'd like to make that change.
updated?
A. 3
M-Cn OK. Should I use the e-mail associated with
B. 22
your original reservation to send you the new
C. 11
information?
D. 14
W-Br Yes, please.
67. What will the man most likely do next?
A. Collect some money
B. Check a seat assignment
C. Make an announcement
D. Send an e-mail
180
68-70
M-Au Margaret, do you have any plastic zip ties?
We used some to tie cables together when we
installed the servers last week.
W-Am Sure, they're on my desk. Need help with

anything?
M-Au No, I just need them to fasten some

electronic trackers to my luggage. I'm flying to
Shanghai tomorrow for a week to meet the new 68. What does the man ask the woman for?
clients, and I want to be able to keep track of my A. Some plastic ties
suitcases while I'm traveling. B. Some computer cables
C. An Internet password
W-Am I need one of those. I misplace my keys all D. A storage room key
the time. How'd you decide which one to buy?
69. What is the man doing tomorrow?
M-Au The most important feature for me is A. Inspecting a factory
battery life, so I bought the one with the longest- B. Upgrading a company database
lasting battery. C. Leading a tour
D. Going on a business trip
70. Look at the graphic. Which brand did the

man buy?
A. Beep It
B. Filez
C. Loc Pro
D. XMarks
181
Part 4
71-73
M-Cn Hi, Chara. This is Joe. I found a very nice 71. Who is the speaker?
A. An investment banker
space for your restaurant. It has everything
B. An attorney
you're looking for, including an outdoor C. A real estate agent
D. An architect
terrace. lt's a bit over your budget, but don’t
worry. The owners like the idea that you're such 72. What does the speaker reassure the listener
about?
a successful chef. So, they are willing to sit down
A. A price is negotiable.
and come to a compromise on the rent. This B. Some supplies have arrived.
C. A job applicant is qualified.
place is not downtown, but it's located in the
D. Clients are satisfied.
neighborhood of Peckham, which, as you know, is
73. What is an advantage of Peckham?
a busy, vibrant area. I think you'll like it.
A. It has beautiful scenery.
B. It has several parks.
C. It is a safe neighborhood.
D. It is popular.
74-76
W-Br Good morning, new Catrin's Fitness staffl 74. Where does the talk most likely take place?
A. At a physical therapy office
Having you working on a rotating basis at the
B. At a primary school
front desk in the mornings will be really helpful C. At a gym
D. At a hospital
Plan to arrive at five a.m. to turn on the lights and
the exercise machines. Oh, be sure to turn on the 75. What does the speaker imply when she says,
“I always double-check that the steam is
steam rooms in the men's and women's locker
working OK''?
rooms. The steam rooms can malfunction as they A. She deserves a promotion.
B. She does not enjoy doing extra work.
warm up, and members have been complaining,
C. Some complaints are unreasonable.
so I always double-check that the steam is D. A task is important.
working OK just before we open. Please unlock
76. What will the listeners do after opening the
the entrance at about five twenty-five and be facility?
A. Rent lockers to guests
ready to scan IDs as the guests come in.
B. Check membership identification cards
C. Fold towels
D. Answer phones
182
77-79
M-Au Welcome back. I'm Hongwei Shen, back 77. What is the topic of today’s broadcast?
A. Weather
with you live for today's airing of Science
B. Astronomy
Today. From biology to physics, Science Today is C. Gardening
D. Sports
your source of accurate science news. We've
been talking about the meteor shower that will 78. What can the listeners do this weekend?
A. Learn to improve their vision
be visible in the night sky on Saturday and
B. Watch a meteor shower
Sunday. It's going to be a big event, and I hope C. Go to a musical event
D. Listen to a special program
you have the chance to see it. I'm going to open
the line to callers now. If you have a question 79. What does the speaker say some listeners
can do?
about astronomy and this weekend's event—and
A. Win a prize
I'm going to restrict questions to those topics B. Request advice
C. Ask questions
only— the number is 555-0156.
D. Call again later
80-82 80. What is the purpose of the luncheon?

W-Am Good afternoon, everyone, and welcome A. To announce a merger
B. To introduce a new company president
to the Panecks Corporation's ten-year
C. To launch a new product
anniversary luncheon. We have had so many D. To celebrate a company’s anniversary
achievements: just this past year we sold our five
81. What does the speaker say about the
millionth unit. That makes five million cars on the Panecks Corporation?
A. It opened an office in Japan.
road today equipped with Panecks radios. As you
B. It designed a new type of car.
might know, our president, Mr. Strohmeyer, has C. It sold a large number of car radios.
D. It made a video of the company’s history.
been in Japan all this month negotiating with
Navasota Motors. He couldn't be here today, but 82. Why does the speaker say, “We have three
monitors here in the front of the room”?
he sent a video greeting to thank you for all your
A. To introduce new staff
hard work. We have three monitors here in the B. To remind the listeners to be careful
C. To emphasize technology improvements
front of the room. Let's get started.
D. To direct the listeners to watch a video
183
83-85
M-Cn Thanks for attending this all-staff meeting 83. What is Faster Now?
A. Job-recruiting software
today. First on the agenda is our new restaurant
B. An online Web site builder
reservation app. Faster Now. We have C. A self-paced training program
D. A reservation app for restaurants
competition from other technology companies,
but our app is the only one that specializes in 84. What type of business do the listeners work
for?
business luncheons. You'll see that the app will
A. A catering service
allow the user not only to reserve a table but also B. A technology company
C. A law firm
to make menu choices in advance. That way,
D. A supermarket
when people get to the restaurant, they won't
85. What will happen next in the meeting?
have to wait long for their meal. Here's Johanna,
A. A product demonstration
our lead IT researcher, who'll describe the app B. A brainstorming session
C. A job interview
specifications and show us how it works.
D. A client introduction
86-88
W-Am I called this meeting because next week 86. What project is the speaker discussing?
A. The grand opening of a shopping center
this team is scheduled to begin installing
B. The maintenance of a city park
windows in the new building on Bellevue C. The repair of a highway
D. The construction of a building
Avenue. Originally, you were going to install the
M-FIT on all floors. Our supplier just raised the 87. What problem does the speaker mention?
A. Some heavy machinery is broken.
price on those frames, so we had to change
B. A price has changed.
them. The new type, the M-25, has the same C. There is a labor shortage.
D. Some supplies are late.
dimensions, but it's installed differently. I'll send
a link to the supplier's Web site where you're 88. Why does the speaker say, ''I know this is a
last-minute request”?
going to sign up to watch a video demonstration
A. To refuse an upgrade deal
on how to install this model. I know this is a last- B. To apologize for an inconvenience
C. To cancel a merchandise order
minute request. Still, this way we'll stay on
D. To express her surprise
budget.
184
89-91
M-Au Thank you for calling Forest Apartments. 89. According to the speaker, what will happen
next week?
Press one to speak to our on-site manager. All
A. Some laundry rooms will be updated.
residents should be aware that next week we will B. The main office of the apartment complex will
be closed.
start updating the laundry facilities in each of our
C. Some new tenants will move into a vacant
buildings. While the work is going on, tenants will apartment.
D. A parking area will become unavailable.
not be able to access the laundry facilities in their
building. The Maple building will be first. Tenants 90. What does the speaker say about the Maple
building?
of the Maple building may use the laundry room
A. It has more tenants than the other buildings.
in any other building while their facilities are B. It is the only building with a laundry room.
C. It is first in the project schedule.
being renovated. Please note that new doors and
D. It is where the main office is located.
locks will also be installed, so all tenants will need
91. Why should tenants stop at the main office?
a new key. Please stop at the main office to pick
A. To pay a laundry fee
that up. B. To pick up a questionnaire
C. To sign a permission form
D. To receive a new key
92-94
W-Am This message is for Mr. Yun. I'm calling 92. Who most likely is the listener?
A. A city inspector
from the rental office. l received the signed
B. An electrician
contract, and as we confirmed earlier, your rental C. A business owner
D. A lawyer
of the retail space here in the shopping center
will begin on the first of October. There are a few 93. What does the speaker say about a storage
room?
more things. You need to schedule a city
A. It will be used for electrical equipment.
inspection before the electricity can be turned B. It is available for rent.
C. It has not been built yet.
on. And the owner has agreed to your request to
D. It was recently repaired.
add a storage room, and construction will begin
94. What does the speaker believe will happen
within the week. l think everything can be done
on the first of October?
by the first of October, and you can open your A. The store will open.
B. The contract will be signed.
doors and welcome new customers.
C. The inspection will take place.
D. Construction work will start.
185
95-97
M-Cn Greetings, Carsin's cashiers! Let's take a
look at the coupon we just mailed out to rewards
members this week. Our local rival, Gilroy's, has
been offering a similar discount to its customers,
and business there has been booming. So, it's
time we try something similar—but, of course,
even better! Our discount offer is ten percent,
while theirs is only five percent. Please spend
some time looking over the four rules of use at 95. What is the purpose of the announcement?
A. To describe a new customer discount
the bottom. We may need to revisit the one
B. To introduce new employees to the team
about using multiple discounts. Our customers do C. To announce the end of a rewards program
D. To review customer-complaint policies
love manufacturer coupons! We will monitor
customer complaints. 96. What does the speaker say about Gilroy’s?
A. It does not offer discounts.
B. It operates outside the local area.
C. It is a competitor.
D. It has strict rules for employees.
97. Look at the graphic. Which rule might be

changed?
A. Rule 1
B. Rule 2
C. Rule 3
D. Rule 4
186
98-100
M-Au Good morning. l hope you are settling in to
your new offices here at Golden Glove Insurance
Company. Let's plan something fun to get to
know each other. On the wall, there's a list of
team-building activities. ''After this meeting, put
a check mark next to the activity you want to do
together next Friday afternoon. l00lt would be
energizing and fun to use our volleyball court, but
I shouldn't influence you! Please make your own 98. Who most likely is the speaker?
choice, and we'll do the one with the most votes. A. An office manager
B. A sports coach
C. An accountant
D. A computer technician
99. When will the group have a team-building

activity?
A. This afternoon
B. Tomorrow morning
C. Next Friday
D. Next Saturday
100. Look at the graphic. Which activity does the

speaker most likely prefer?
A. Activity 1
B. Activity 2
C. Activity 3
D. Activity 4
187
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Chuyên gia luyện thi TOEIC
Website: benzenenglish.com
Fanpage: fb.com/benzentoeiconline
Group: fb.com/group/benzeneglish
Hotline: 0855 495 742

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Nhận miễn phí tài liệu TOEIC độc quyền 2024: facebook.

(A) One of the men is writing on a document.

(A) They're hanging a picture on a wall.

(A) She's putting away a microscope.

(A) A man is pushing a shopping cart.

(A) Some suitcases are being loaded onto a

31. Should I print copies of the budget for the

M-Au You got tickets to that? That's surprising! I

W-Am They did, but I actually won these in a

67. What is the woman doing this weekend?

W-Am Hi. I'm Azusa Suzuki. I'm a new tenant

M-Cn How's everything in your apartment so far?

W-Am Very good. One thing, though... When can

70. What does the woman say she is going to

97. What does the speaker ask about?

100. According to the speaker, why is a revision

31. The order can still be changed, right?

our student baseball teams. Our equipment is (D) At a school

W-Br Buses run every half hour. What's your

W-Am Yes. Thank you for doing such a great job. I

M-Au Great. If everything looks good to you, I

64. Look at the graphic. How much will the

W-Br We do have availability for that period.

67. Who is Pablo Gonzales?

W-Br Not yet, Charles. I e-mailed everyone

70. Look at the graphic. Which representative is

97. What does the speaker ask the listener to

100. What concern does the speaker mention?

31. When do you usually exercise?

40. What does the woman ask the man to e-mail

W: That's perfect. Thanks!

M: Doctor Patel. 54. According to the conversation, what did

M: Of course. Do you have a pen?

M: Yeah, sure, I can do that.

M: I'm sure I'm in 14A. Let's look at your boarding

W: Oh, thanks, but... would you mind changing

64. What does the man recommend doing?

M: Good! The house is old, but it doesn't have

W: Great! I'd really like to put this property on

67. What does the woman ask the man to send?

W: No, not yet. What does it say?

M: Well, we still wouldn't be the biggest

70. Why does the woman say she is not

97. Look at the graphic. Which category does the

(A) From ten to eleven. (A) They're in the report.

31. You haven't taken inventory yet, have you?

W-Br: Good idea. We don’t want to pay more

M-Cn: OK, should I take this exit then?

64. What does the man say he hopes to do?

W-Br: Wow, there are definitely areas we need to

M-Au: Well, at least we’re renovating the rooms

67. What does the man suggest doing?

W-Am: Sure. What’s the problem exactly?

M-Cn: Well, according to page two of the report,

70. What does the woman say she will do next?

97. According to the speaker, what can the

100. Look at the graphic. On which date will