Consumer Choices and Habits Related To Coffee Consumption by Poles
Consumer Choices and Habits Related To Coffee Consumption by Poles
Consumer Choices and Habits Related To Coffee Consumption by Poles
Environmental Research
and Public Health
Article
Consumer Choices and Habits Related to Coffee Consumption
by Poles
Ewa Czarniecka-Skubina 1, * , Marlena Pielak 1 , Piotr Sałek 1 , Renata Korzeniowska-Ginter 2
and Tomasz Owczarek 3
1 Department of Food Gastronomy and Food Hygiene, Institute of Human Nutrition Sciences,
Warsaw University of Life Sciences (WULS), Str. Nowoursynowska 166, 02-787 Warsaw, Poland;
marlena_pielak@sggw.edu.pl (M.P.); piotr_salek@sggw.edu.pl (P.S.)
2 Department of Quality Management, Gdynia Maritime University, Str. Morska 81-87, 81-225 Gdynia, Poland;
r.ginter@wznj.umg.edu.pl
3 Department of Management and Economics, Gdynia Maritime University, Str. Morska 81-87,
81-225 Gdynia, Poland; t.owczarek@wznj.umg.edu.pl
* Correspondence: ewa_czarniecka_skubina@sggw.edu.pl; Tel.: +48-(22)-593-7063
Abstract: Coffee is one of the most popular drinks consumed in the world, also in Poland. In the
literature, much attention is paid to the influence of coffee on human health, especially daily intake
of caffeine, and also purchasing consumer behavior. There is a lack of research devoted to consumer
choices and habits in relation to coffee consumption and brewing method. Therefore, the aim of this
study is to describe the characteristics of coffee consumers and present their segmentation based
on consumer choices and habits towards coffee consumption. The study was performed using
the computer-assisted web interviewing (CAWI) method on a group of 1500 adults respondents
in Poland reporting the consumption of coffee. We collected information about consumer choices
Citation: Czarniecka-Skubina, E.;
and habits related to coffee consumption, including brewing method, place of consuming coffee,
Pielak, M.; Sałek, P.;
and factors determining coffee choices. Using cluster analysis, we identified three main groups of
Korzeniowska-Ginter, R.; Owczarek,
coffee consumers. There are “Neutral coffee drinkers”, “Ad hoc coffee drinkers”, and “Non-specific
T. Consumer Choices and Habits
Related to Coffee Consumption by
coffee drinkers”. The respondents in the study are not coffee gourmets; they like and consume coffee,
Poles. Int. J. Environ. Res. Public but these are often changing choices. To conclude, it can be stated that the Polish coffee consumer
Health 2021, 18, 3948. https:// prefers conventional methods of brewing coffee (like a “traditionalist”) but is open to novelties and
doi.org/10.3390/ijerph18083948 new sensory experiences. Based on study results it is possible to know the coffee drinking habits
in Poland.
Academic Editor: Paul B. Tchounwou
Keywords: coffee; consumer habits; coffee brewing; Poles
Received: 26 February 2021
Accepted: 7 April 2021
Published: 9 April 2021
1. Introduction
Publisher’s Note: MDPI stays neutral
Coffee is the second most traded commodity in the world. In 2017–2018, the global
with regard to jurisdictional claims in
production of coffee beans from around 60 countries reached approximately 9513 million
published maps and institutional affil-
tones, and achieved USD 200 billion annually [1,2]. In 2018–2019, the consumption of
iations.
coffee beans was over 165 million 60-kg packages [3]. It is estimated that 500 billion cups
of coffee are consumed every day [4]. According to available sources, the highest coffee
consumption in Europe is in Scandinavia at approximately 10 kg of coffee per capita per
year. In Finland is 12 kg per capita per year; in Norway, 9.9 kg; in Iceland, 9 kg; in Denmark,
Copyright: © 2021 by the authors.
8.7 kg, and in Sweden, 8.2 kg. In other European countries, coffee consumption is lower, in
Licensee MDPI, Basel, Switzerland.
Netherlands—8.4 kg, Switzerland—7.9 kg, Belgium—6.8 kg, and Luxembourg—6.5 kg [1].
This article is an open access article
In Poland, coffee consumption is an average of 2.2–3 kg per capita per year [5].
distributed under the terms and
Many studies [6–11] concentrate on the effects of coffee on the body and health, es-
conditions of the Creative Commons
Attribution (CC BY) license (https://
pecially disease risk, and daily intake of caffeine with coffee [12–14]. Coffee, apart from
creativecommons.org/licenses/by/
the unique, characteristic taste and aroma, contains caffeine, and several antioxidants,
4.0/). including chlorogenic acid, lignan, melanoids, cafestrol, trigonelline, and kahweol, which
Int. J. Environ. Res. Public Health 2021, 18, 3948. https://doi.org/10.3390/ijerph18083948 https://www.mdpi.com/journal/ijerph
Int. J. Environ. Res. Public Health 2021, 18, 3948 2 of 21
may show a protective effect at the cellular level. The ingredients contained in the cof-
fee infusion are responsible for many beneficial processes that take place in the human
body [14–34]. Excessive, long-term consumption of caffeine (above 500–600 mg daily) may
lead to addiction and many negative symptoms from the body but also show that coffee
becomes a risk factor for various diseases while consume above five number of cups per
day [35–43].
Many studies [44–49] focus on the coffee markets, including purchasing consumer
behavior and quantified consumption, as well as sustainable development and ethical con-
sumption in line with the principles of fair trade. Few data [47,50–55] concern consumption
motives, consumer behavior, and preferences as to the method of coffee brewing or aspects
related to the proper preparation of the infusion. Coffee is considered a high-quality food.
In the minds of consumers, consumption of coffee is more and more often equated with
pleasure and positive experiences and is related to lifestyle and social status. Various stud-
ies confirm that drinking a cup of coffee is associated with a personal moment of pleasure
for the consumer [56–58], and characterize coffee as: pleasure, health, and sustainable
development [59].
The mentioned previous studies concern on habits, changes in consumer behavior
and preferences related to coffee, marketing aspects, and also related to the impact on
health, without addressing “technological” issues connected with preparing and consume
coffee infusions. The topic of coffee research is related to the cultural and geographic
context in which it is conducted [52–55,60]. In Western economies, a lot of emphasis is
placed on issues of sustainable development, including fair trade. In Asia, an important
aspect is mainly the behavior and preferences of consumers in relation to café brands or
consumption of coffee products [61]. Consumer habits related to choose the coffee brew
methods are also changing with technological development. Studies among European
consumers [62] indicate that they use different coffee preparation methods. Italians, Swiss,
and Portuguese use espresso machines: fully automated, capsule, and drip coffee maker.
While Germans mainly use a filter coffee makers to brew coffee. In turn, in the South Africa
foodservice market espresso based coffee dominate [63].
Coffee drinking habits, methods of coffee infusion, coffee amount consumed, and
additive use in coffee are differentiated between countries and population [57,64–69].
Although much research on coffee has been published, there is still a lack of research
related to the technological practices of coffee preparation. The available results do not
cover the topic in such a comprehensive way as our research, and they refer to the topic
in a different context. This study fills this research gap. Coffee is one of the most popular
drinks in Poland. Over 80% of adult Poles consume coffee regularly and 60% of adult
Poles drink it every day [70,71]. Its price is relatively low, from USD 1.65 (PLN 6.09) per
250 g in 2010, rising to about USD 1.86 (PLN 7.54) for 250 g in 2019 [72]. Drinking coffee is
becoming a lifestyle. It is also encouraged by the changing coffee market in Poland, where
there is an increasing prevalence of cafe chains. The largest coffee shop chains, such as
Tchibo, McCafé, Starbucks, and Costa Coffee, are increasing the number of their outlets all
over Europe, including in Poland [1].
The Polish coffee market is worth about PLN 6 billion per year, of which about half
is household expenditure [73], which indicates buying coffee by consumers for home
preparation. Polish consumers buy coffee beans more often (30% of households). At the
same time, their interest in instant coffee is decreasing—in 2014–2019 by 13% in terms of
value and by 14% in terms of quantity. This is likely due to the increase in the purchasing
of domestic coffee machines. In terms of the sale of coffee machines in the first half of 2020,
Poles became the fourth market in Europe in terms of value, after Germany, France, and
the Netherlands. A significant proportion (60.8%) of the coffee machines purchased in
Poland are automatic machines, which in 2020 accounted for 92% of the value of the whole
coffee machine market [74]. The consequence of this was an increase in the coffee bean
segment by 28.4% [75]. The market for coffee capsule machines, and thus the demand for
coffee capsules, is also growing [76]. The COVID-19 pandemic may also have contributed
Int. J. Environ. Res. Public Health 2021, 18, 3948 3 of 21
to the increase in the sales of automatic coffee machines, and thus the increase of demand
for coffee beans in 2020.
Therefore, this research aimed to analyze Polish consumer habits towards coffee
consumption and their choices connected with coffee, as well as factors influence on choose
kind, brand, and method of preparation of the coffee infusion. The second aim of this
study was to identify, describe, and compare consumer segments based on differences in
individual choices and habits related to coffee consumption.
Table 1. Cont.
The questionnaire was assessed by determining its repeatability. The reliability of the
questionnaire was validated using its internal consistency. Cronbach’s alpha test was used
to measure internal consistency and reliability. Cronbach alpha coefficient was above 0.74,
which indicated acceptable internal consistency. Therefore, the questionnaire and scale
used is valid.
The questionnaire was validated by means of a pilot study with 20 people. All prob-
lems were identified, for example, unintelligible questions and questionnaire construction,
as well as the lack of response request, which can lead to omitted answer for some questions.
Then the questionnaire was completed and amended.
It was estimated on a pilot test that it would take each participant around 10–12 min to
complete the form. Each adult respondent who agreed to take part in the study was invited
to fill in the questionnaire. The respondents were free to participate in the research. Because
the research was non-invasive and the details of the participants remained undisclosed,
the research does not fall within the remit of the Helsinki Declaration.
Number of Percentage of
Population Features Group
Respondents (n) Respondents (%)
Total – 1500 100.0
women 1049 69.9
Gender
men 451 30.1
18–25 years old 435 29.0
26–30 years old 239 15.9
Age 31–40 years old 258 17.2
41–50 years old 312 20.8
51–65 years old 256 17.1
vocational or primary
165 11.0
school
Education
secondary school 605 40.3
higher education
730 48.7
(university)
city over 100,000
646 43.1
inhabitants
Dwelling place city between
50,000–100,000 212 14.1
inhabitants)
city between
10,000–50,000 396 26.4
inhabitants
city below 10,000
inhabitants and 246 16.4
village
are therefore categorical, most on the nominal scale and some on the ordinal scale. For this
reason, the analysis uses a measure called percent discrepancy, which is the quotient of the
number of dimensions with inconsistent values and the number of all dimensions. When
studying distances between clusters of multiple elements, it is also necessary to establish a
method for calculating the distances of clusters. The analysis used the complete linkage
method, also known as the farthest neighborhood method. The distance between clusters
is the distance of the farthest elements of both clusters. After separating the clusters, it
was examined whether they really differentiate the studied group. For this purpose, the
Analysis of Variance (ANOVA) test with the significance level p < 0.05 was used. For all
clusters, the means and medians were calculated for all variables [82,83].
The analysis consisted of three stages. In the first stage, the system of variables (ques-
tions) was reduced. Using the agglomeration method, variables with similar values were
combined into clusters, and then all questions were removed from this cluster, leaving one
representative. This allows to eliminate from the study questions that are highly correlated
and carry the same information, without losing overall information. In the second stage,
clusters of cases (respondents) were built using the agglomeration method. The purpose of
this stage is to determine the optimal number of clusters. Due to the extremely difficult
interpretation of the obtained results, it was decided to create as few reasonable clusters as
possible. In the third stage, the elements were finally assigned to clusters using the k-means
clustering method and the properties of the obtained communities were analyzed. Due to
the large number of numerical values, the article does not present detailed values of the
measures and test statistics used, but only the conclusions obtained from them, confirmed
by graphs.
3. Results
3.1. Type of Coffee Consumed by Respondents
Respondents primarily choose instant coffee (50.9% of respondents), ground roasted
coffee (45.9%), and roasted coffee beans (37%). A significant percentage of respondents
also choose grain coffee (17.7%), coffee beverages (13.1%), and flavored coffee (11.5%). Few
people reported a consumption of decaffeinated coffee (7.7%) or low-acid coffee (1.3%).
The choice of the type of coffee correlated with age, education, and dwelling place
(p < 0.05). Roasted coffee beans were significantly more often chosen by people aged
18–25 years, with higher education, and living in cities with above 100,000 inhabitants,
while ground roasted coffee was chosen by people aged 31–40 years. Young people
(18–25 years of age) significantly more often drink flavored coffee and coffee beverages than
others group of consumer. People aged 25–30 years and inhabitants of rural areas consumed
grain coffee significantly more often. In turn off, people aged 51–65, with secondary
education, and living in cities up to 100,000 inhabitants more often drink instant coffee.
Among the coffee brands, the respondents most often chose Jacobs (44% of indications),
Nescafe (36.8%), Tchibo (30.9%), MKCafe (34.9%), and Lavazza (28.4%). Less frequently
mentioned were Maxwell House (8.7%), Prima (8.1%), Segafredo (6.8%), and Pedro’s (6.1%).
Other brands were mentioned by less than 1% of the respondents. The large variety of
coffee brands on the market means that everyone will find something for themselves, and
the choice of the brand depends on consumer preferences.
once a month
three times a month
cup of coffee
once a week
three or four times a week
three or four times a day
twice a day
once a day
0 5 10 15 20 25 30
Percentage of respondents [%]
The respondents most often drink coffee at home (95.5%) and at work (79.7%), Table 3.
The respondents Themost
choiceoften drink
of place coffee
to drink coffeeatmainly
homecorrelated
(95.5%)with
andgender,
at workage, (79.7%), Table
and dwelling place.3.
The choice of place to drink coffee mainly correlated with gender, age, and dwelling place.
In the canteen, coffee was consumed significantly more often by people aged 18–30 years
old and living in large cities above 100,000 inhabitants. Women, people aged 18–30 years,
In the canteen, coffee was consumed significantly more often by people aged 18–30 years
with higher education, living in big cities, significantly more often chosen other catering
old and living in large cities above
establishments (cafés)100,000 inhabitants.
to consume coffee. YoungWomen,
people up people aged
to 30 years, 18–30
women years,
and people
with higher education, livingeducation
with higher in big cities, significantly
significantly morecoffee
more often drink often chosen
at work other
and with catering
friends.
establishments (cafés) to consume coffee. Young people up to 30 years, women and people
Table 3. Places of respondents drink coffee.
with higher education significantly more often drink coffee at work and with friends.
Response p-Value *
Place Dwelling
Table 3. Places of respondents drink coffee.
Number Percentage Gender Age Education
Place
at home 1432
Response 95.5 NS NS
p-ValueNS
* 0.024
in canteens 687 45.8 NS 0.000 NS 0.000
Place Dwelling
NumberPercentage
in a café 922 Gender0.006Age0.000
61.5 Education
0.0006 0.000
Place
at friends’, family
994
at home members’ homes 1432 95.5 66.3 NS 0.039NS 0.000 NSNS NS
0.024
in canteens at work 687 119645.8 79.7 NS NS0.0000.002 NS0.000 0.000
NS
* NS—no significant, p < 0.05
in a café 922 61.5 0.006 0.000 0.0006 0.000
at friends’, family members’
3.3. Factors Affecting Coffee Purchasing
994 factors
The most important 66.3 0.039 the0.000
(Table 4) affecting NS
purchasing of NS
coffee included quality
homes
and flavor (taste and aroma) of the coffee, as well as habits of consumers (median 5.5–6).
at work Less important1196 factors for the79.7
respondentsNS 0.002
are coffee 0.000
price, brand, NS and
friends’ opinions,
* NS—no significant, pthe
< features
0.05 of coffee such as origin, acidity, strength, or degree of roasted (median 5). The
least important factors for the respondents were packaging, presentation on the shelf in
the store, promotion, advertising, convenience, and coffee health aspects (median 4). The
3.3. Factors Affecting Coffee Purchasing
The most important factors (Table 4) affecting the purchasing of coffee included qual-
ity and flavor (taste and aroma) of the coffee, as well as habits of consumers (median 5.5–
6). Less important factors for the respondents are coffee price, brand, friends’ opinions,
Int. J. Environ. Res. Public Health 2021, 18, 3948 8 of 21
Respondents Respondents
Brewing Method Type of Coffee Beverages
n % n %
in a drip coffee maker 922 61.5 Americano 771 51.4
flooded with boiling water in
1345 89.7 espresso/double espresso 1359 90.6
a cup or glass
in French press coffee maker 231 15.4 cappuccino 1262 84.1
cold brew method 193 12.9 iced coffee 1140 76.0
in a pressure coffee machine 1165 77.7 latte/latte macchiato 1119 74.6
in a moka pot 183 12.2 caffé mocha 779 51.9
percolator coffee maker 98 6.5 other 140 9.3
AeroPress coffee maker 186 12.4 - - -
Multiple choice question.
As an addition to their coffee infusion, most respondents choose milk (69.6%), while
fewer choose cream (17.7%). A significant percentage (43.7%) of the respondents sweeten
their coffee with sugar. Few of the respondents (7.7%) use sugar substitutes (sweeteners).
Almost 40% of respondents drink coffee without additions. Other additions such as cinna-
mon, cocoa, chocolate, cardamom, syrup, or ice cream were used by 8.8% of respondents.
People aged 31–40 years, with higher education, living in large cities (>100,000 in-
habitants) drink coffee without any additions significantly more often (p < 0.05). Coffee
is more likely to be drunk with sugar by men (p = 0.0025), people aged up to 25–30 or
51–65 years, people with vocational education, and people living in cities with less than
10,000 inhabitants. Coffee with milk is more likely to be drunk by women (p = 0.00001),
people aged 31–40 years (p = 0.00001), people with higher education (p = 0.005), and people
living in both small and large cities. Cream is mostly added by people aged 51–65 years,
and people living in cities with 50,000–100,000 inhabitants (p < 0.05).
According to the respondents, the most important factors in a coffee infusion are
flavor (n = 1358, 90.5%) and aroma (n = 1086, 72.4%). Coffee appearance (n = 254, 16.9%)
and color (n = 264, 17.6%) are less important.
For the preparation of coffee, the respondents mainly use tap water (64.7%), using
1–2.5 teaspoons of ground coffee (54.3%) or using a coffee machine measuring cup or
capsules (13.8%) to measure the amount of coffee. The majority of respondents (80%) did
not know the coffee brewing temperature, which should be lower than 98 ◦ C, although this
information is given on every coffee package. Over 50% of the respondents did not pay
attention to the brewing time (Table 6). Thus, the study participants were not “experts” in
the field of coffee brewing.
Int. J. Environ. Res. Public Health 2021, 18, 3948 10 of 21
Respondents Respondents
Preferences Preferences
n % n %
Water Used to Brewing Brewing Water Temperature
tap water from the
mains water 971 64.7 100 ◦ C 748 49.9
supply
Oligocene water 78 5.2 93 ◦ C 269 17.9
mineral water still 169 11.3 98 ◦C 453 30.2
I don’t pay
filtered water 654 43.6 30 2.0
attention to it
The amount of coffee for 1 cup Preferred coffee brewing time
“more or less” 312 20.8 <3 min 226 15.1
acc. to the
recommendations
85 5.7 3 min 267 17.8
on the coffee
package
1–1.5 teaspoons 360 24.0 4 min 114 7.6
2–2.5 teaspoons 455 30.3 5 min 82 5.5
3–4 teaspoons 59 3.9 6 min 30 2.0
5 teaspoons or I don’t pay
14 0.9
more attention to the 781 52.1
a measuring cup brewing time
for a coffee 172 13.8
machine, capsules
other 43 2.9 - - -
Dendrogram
Complete Linkage Clustering
Distance: Percentage Discrepancy
1.0
0.8
0.6
Dissimilarity
0.4
0.2
0.0
5
.
4.4
4.2
5
4.1
12.4
12.1
6.6
6.8
6.4
6.3
2.9
2.6
8.4
4.6
4.3
6.7
8.3
2.8
2.3
4.5
2.2
11.6
11.1
8.2
2.1
13.8
13.10
13.2
13.3
13.1
14.5b
14.4b
14.3b
14.2b
7
13.7
13.5
13.13
13.12
13.11
13.9
13.6
13.4
Age
9
Education
10
14.4a
14.3a
14.2a
2.7
12.3
11.5
11.4
11.3
6.5
14.5a
12.2
14.1a
11.2
6.2
6.1
8.1
2.4
14.1b
1
Gender
Dwelling p.
2
Variable
Figure 2. Chart
Figure 2. Chart agglomeration
agglomeration of
of variables.
variables.
In
In the
the second
second stage
stage of
of the
the analysis,
analysis, the
the aim
aim was
was to
to create
create the
the smallest
smallest possible
possible number
number
of groups of cases (respondents)
(respondents) behaving in a similar way to each other. For this
behaving in a similar way to each other. For this purpose,
Int. J. Environ. Res. Public Health 2021, of
18,groups of cases
x FOR PEER REVIEW purpose,
11 of 20
the
the agglomeration
agglomeration method
method was
was used
used in
in the
the cluster
cluster analysis
analysis with
with the
the same
same assumptions
assumptions as as
for
for the
the reduction
reduction ofof variables.
variables. The
The agglomeration
agglomeration results
results are
arepresented
presentedin inFigure
Figure3.3.
In the agglomeration, the binding distance of 0.86 was assumed as the cut-off level
Dendrogram
(the red line in the diagram). The adopted cut-off value made it possible to distinguish
Complete Linkage Clustering
three groups of respondents.Distance:
The confirmation of the validity of the selection of such a
Percentage Discrepancy
cut-off
1.0 level is the bond distance diagram. The distance of the mates for which the plot
becomes the most vertical is taken as the cut-off level. This indicates large distances be-
tween successive agglomerations and suggests the emergence of natural case groups.
0.8
0.6
Dissimilarity
0.4
0.2
0.0
Cases
The agglomeration method made it possible to determine the optimal number of re-
spondent groups. However, for the precise assignment of individual cases to each of the
three groups, further analysis of these groups was performed using the k-means method
of cluster analysis. The clusters of the following numbers were obtained: clusters of 1–295
cases, clusters of 2–709 cases, and clusters of 3–496 cases. The results of the analysis of
Int. J. Environ. Res. Public Health 2021, 18, 3948 12 of 21
In the agglomeration, the binding distance of 0.86 was assumed as the cut-off level
(the red line in the diagram). The adopted cut-off value made it possible to distinguish
three groups of respondents. The confirmation of the validity of the selection of such
a cut-off level is the bond distance diagram. The distance of the mates for which the
plot becomes the most vertical is taken as the cut-off level. This indicates large distances
between successive agglomerations and suggests the emergence of natural case groups.
The agglomeration method made it possible to determine the optimal number of
respondent groups. However, for the precise assignment of individual cases to each of the
three groups, further analysis of these groups was performed using the k-means method
of cluster analysis. The clusters of the following numbers were obtained: clusters of
1–295 cases, clusters of 2–709 cases, and clusters of 3–496 cases. The results of the analysis
of variance performed for all the variables confirm the validity of the division performed.
lth 2021, 18, x FOR PEER REVIEW For almost all variables (except two), the proposed division significantly differentiates 12
the
of 20
community in a statistically significant manner. In other words, the mean values of almost
all variables are significantly different in the three proposed groups of respondents. The
values of these averages and the relations between them are shown in Figure 4.
0
Cluster 1
2.7 4.4 6.3 9 12.3 13.4 13.9 14.1b 14.4b Wyksz
Cluster 2
Variable Cluster 3
On the basis of the diagram of means, it can be concluded that for Questions 1 to 12.4,
the respondents in all groups gave similar, but statistically significantly different, answers.
It can be seen that the means for Cluster 2 usually have the highest values, and the means
for Cluster 3 have the lowest values. Much larger differences are visible in the case of the
answers to Questions 13 and 14.
Based on the cluster analysis, the profiles of preferences of coffee consumers were
determined. Three profiles were identified:
1. “Neutral coffee drinkers”—Cluster 1,
2. “Ad hoc coffee drinkers”—Cluster 2,
3. “Non-specific coffee drinkers”—Cluster 3.
When buying coffee, the respondents belonging to Cluster 1 (n = 295) were clearly
less influenced than others by the factors indicated in Question 13. Taking into account
that in the case of the remaining questions their average answers were usually between the
answers of the other respondents, they can be characterized as people with a neutral or
even indifferent attitude towards coffee. They can be characterized as “coffee drinkers” of
habit: they like to drink coffee, but they do not mind what type. Representatives of this
group are women, people aged 31–40 years, people with higher education, and people
living in cities of 50,000–100,000 inhabitants. When buying coffee, these consumers do not
pay attention to the information on the packaging, the opinions of friends, presentation
on the shelf, or advertising. They drink the strongest coffee and often drink coffee from
an espresso machine; quite often they drink coffee outside the home, with friends, and
in canteens.
The respondents from Cluster 2 (n = 709) behaved differently. Their answers to
questions from the group of 14 questions indicate a much lower frequency of coffee
consumption than others. Coffee is drunk outside the home much more often than other
people. Most of the questions (except Question 13) were answered on average with the
highest value. It can be stated that they drink coffee sporadically and at the same time are
more likely to consume different types of coffee and prepared in more different ways than
others. This would indicate a randomness in coffee consumption: they drink coffee, but
without preferences to brewing method and type of coffee. They are young consumers, not
connoisseurs, who drink coffee as part of their lifestyle. This group is mainly represented
by women, people aged 25–30 years, people with higher education, and people living in
large cities (over 100,000 inhabitants).
Cluster 3 (n = 496) respondents constitute the rest of the respondents and cannot be
characterized in any unequivocal way. The average representative of Cluster 3 are women,
people aged 41–50, people with secondary education, and people living in cities with an
average size of 10–50,000 inhabitants. When buying coffee, they take into account factors
similar to the ones considered by Cluster 2 consumers, and they take them into account to
an average extent. However, these consumers rarely drink coffee outside their homes.
Concluding, Polish consumers do not show clear preferences as to the choice of coffee
and are not yet “specialists” in the field of coffee brewing, as evidenced by the answers to
individual questions, especially when it comes to brewing methods. It seems that they are
experimenting in this regard for the time being, choosing a considerable variety of coffees.
However, coffee is becoming an integral part of social life, especially among young people.
4. Discussion
4.1. Consumer Coffee Choices
The respondents indicated quality, flavor, habits, brand, and price as the most im-
portant factors affecting the purchase of coffee. Other authors also highlighted these
factors [51,84,85]. Numerous studies confirm that the main motive for drinking coffee, and
thus the main factor for the purchase of coffee by consumers, is its flavor and aroma, and
the feeling of pleasure when consuming it [50,52,57,68,77,86–90], as well as the atmosphere
in which coffee is consumed and the emotions that accompany the consumer while drink-
ing it [77]. Other factors include social recognition of the value of coffee and its stimulating
Int. J. Environ. Res. Public Health 2021, 18, 3948 14 of 21
“magic effect”, as well as its physical impact on the body, e.g., the ability to aid digestion or
increase blood pressure. The direct factors affecting the purchase of coffee are the price
and the quality/price ratio, reported flavor and aroma, infusion intensity, and, above all,
buying habits [77,91]. It is worth mentioning that consumers are also interested in buying
coffee with “health claims” [77].
Other studies, such as this, confirm that one of the factors in consumers purchasing is
coffee habits, and family traditions, which can then influence the place of consumption and
the type of coffee consumed. Coffee consumption behavior depends on culture and tradi-
tions, especially coffee drunk at home. Culture and traditions are also a source of knowl-
edge and information, and creates behavior related to coffee consumption [56,57,60,64,77].
Samoggia and Riedel [77] report that consumers for whom flavor, pleasure, tradition,
and habits are the main factor in purchasing and reason for drinking coffee do not con-
sider its beneficial effects on health. On the other hand, if they make a purchase without
accompanying emotions, they are more likely to discover new product [77].
In the selection of coffee brands available on the market, the respondents in this study
chose typical brands known on the European market—Tchibo, Jacobs, Lavazza, Nescafe,
MKCafe, and Maxwell House—which is probably related to their greater promotion and
advertising, which affects customers, although respondents did not indicate this factor as
decisive for the purchase of coffee. This confirms the results obtained by other authors [51].
The results imply that young respondents significantly more often choose speciality
coffee. Similar results indicate Lewin et al. [92], but van der Merwe and Maree [63] found
that is no significant relationship between age and speciality coffee consumption. Only a
few respondents in this study choose decaffeinated coffee, similar like other authors [60].
Limitations
There are some study limitations. The results come from a convenient sample, focused
on Poles. The study did not include the group of people over 65 years of age, who in
Poland usually do not have computer access or Internet access, or have low computer
literacy skills. For this group, access via the Internet is more difficult and it is harder to
collect data. At the same time, coffee consumption in Poland is the greatest in the over-65
age group. Another limitation is that the consumers of coffee were from only one country.
5. Conclusions
The results of the conducted study suggest that the main factors influencing coffee
consumption are sensory quality (flavor and aroma), functional (stimulating) motives,
habit factors, and socialization motives.
Polish consumers choose coffee because they like its flavor and the pleasure they
experience while consuming it. They also drink coffee because of its functional benefits,
wanting to enjoy the energizing effects. The least important factors influencing the choice
of coffee by consumers are packaging, in-store displays, advertising, and health aspects.
Failure by consumers to pay attention to the information on the packaging may result in
a lack of knowledge about the origin of the coffee and the use of fair trade practices by
the producer. This failure is also associated with improper preparation of coffee, with
particular emphasis on the correct water temperature and the right dose of coffee.
The respondents mainly choose instant coffee, ground roasted coffee, and roasted
coffee beans. Few people choose low-acid or decaffeinated coffee, which may indicate that
consumers drink coffee for its flavor and also for the stimulating effect of caffeine, and also
that health aspects are not important to them.
The conducted cluster analysis allowed for the identification of three groups (clusters)
of respondents drinking coffee. They were classified as “Neutral coffee drinkers” (1), “Ad
hoc coffee drinkers” (2), and “Non-specific coffee drinkers” (3). Cluster 1 were people
drinking coffee mainly out of habit, not overly concerned with the type or method of prepa-
ration. They were mainly women aged 31–40, living in medium-sized cities, and drinking
coffee from an espresso machine, which may indicate a preference for the stimulating prop-
erties of coffee. Consumers representing the second cluster drink coffee occasionally and,
at the same time, are more likely to consume different types of coffee, and prepare it with
different methods. They were young people with higher education, living in large cities,
treating coffee as a lifestyle, consuming it mainly outside the home, but with little frequency.
The third cluster includes the remaining respondents who cannot be characterized clearly.
To conclude, it can be stated that the Polish coffee consumer prefers conventional
methods of brewing coffee (he/she is a “traditionalist”), but is also open to novelties and
the search for new sensory experiences.
The results of the study can be helpful for coffee cafe owners, retailers, and suppliers
of coffee, as well as coffee makers sellers, all of whom aim to adapt to changing consumer
habits. Identified factors that influence consumers’ coffee choices and methods of coffee
preparation, and pointed consumer habits related to coffee consumption may allow to
understand the consumer-making process. A consumer segmentation could be helpful to
Int. J. Environ. Res. Public Health 2021, 18, 3948 17 of 21
provide marketing activity among proper consumer group, and can be interesting for other
populations to cross-cultural comparison.
It would certainly be worth repeating our study after the COVID-19 pandemic is
over. It may be an interesting idea to study the impact of remote working mode on
the purchase and use of home coffee machines, as well as evaluation the behavior of
consumers consuming coffee in cafes. Further research directions may concern coffee
cold brewing, especially among consumers who are open to innovation. It would be
interesting to investigate the multisensory perception and cross modal relationships of
potential coffee consumers.
Author Contributions: Conceptualization, E.C.-S.; methodology, E.C.-S., M.P., and P.S.; investigation,
E.C.-S., M.P., P.S., and R.K.-G.; data curation, E.C.-S. and T.O.; writing—original draft preparation,
E.C.-S., M.P., P.S., and R.K.-G.; writing—review and editing, E.C.-S.; visualization, T.O.; supervision,
E.C.-S. All authors have read and agreed to the published version of the manuscript.
Funding: This research was financed by the Polish Ministry of Science and Higher Education within
funds of Institute of Human Nutrition Sciences, Warsaw University of Life Sciences (WULS) for
scientific research.
Institutional Review Board Statement: The respondents were free to participate in the research.
Ethical review and approval were waived for this study, due to the research was non-invasive (survey
on internet panel) and details the participants remained undisclosed, the research does not fall within
the remit of the Helsinki Declaration. The data were collected by CAWI method.
Informed Consent Statement: Informed consent was obtained from all subjects involved in the study.
Data Availability Statement: The data presented in this article is available on reasonable request,
from the corresponding author.
Conflicts of Interest: The authors declare no conflict of interest.
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