MINDANAO COMMUNITY SCHOOL, INC.

Banga, South Cotabato

Computer System
Servicing – 11

____________________________________________________________________
Name
Grade 11 - CSS
Module 1 - 2
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LESSON 1: Applying Quality Standards (AQS) - Assess Quality of Received Materials.

After going through this module, you are expected to:
1. Understand that work instruction is obtained and carried out in accordance with standard operating procedures.
2. Determine that received materials are checked against workplace standards and specifications.
3. Identify faulty materials related to work are isolated and recorded/ or reported to supervisor concerned in accordance with workplace
procedures.

The Factors in Selecting the Materials:

1. Selection of material – it is the ability to choose the materials using the following considerations:

• Cost of the material – is the amount of purchasing the materials, it may differ from one supplier to another even if the
specifications are the same.
• Environmental consideration – anything that leads to the pollution of soil, water and air, especially its energy consumption
impact. At the end of ICT hardware use, recycling, disposal like e-waste this would be used in landfills and would provide
impact and effect to the environment.
• Chemical properties – is a material property evident during the time of its use will show chemical reaction.
• Physical properties – the identifiable and unique aspect of a material most particularly its basic capabilities.
• Mechanical attributes – the physical properties that any material exhibits when applied with forces, such as elasticity,
tensile strength, elongation, hardness and fatigue limit.
• Company producing the material – the business name provides identity to the business and the product it produces,
especially when the enterprise produces unique and amazing products.

2. Testing of material – this will help analyze the quality and standards of materials using the following techniques:

• Hardness tester – any device that checks the hardness of a material by measuring the durability of such material.
• Comprehensive strength test – it is more of mechanical test that measures the maximum amount of compressive load a
material can bear before such material breaks.
• Impact test – is used to observe the mechanics how the material exhibit when it experiences shock and such material
immediately deform.
• Fluoroscope – is an imaging machine which uses X-rays to determine the interior characteristics of an object.
• Testing machine – a universal tester for materials for testing tensile strength and compressive strength of materials.
• Creep test – is subjecting the material to high temperature progressive deformation at constant stress test or ability to
alter its form after such test has been taken.
3. Cost of material – the amount when buying or selecting the materials for specific project. Though this is economical in the
selection process, the amount must consider also the quality and reliability of materials.

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The ICT Materials, Components, Assemblies and Its Specifications

In relation to the factors in selecting the materials, as a learner, you need to be familiar with the ICT materials,
components and assemblies’ specifications. Not just the name of these items, you must be particular also on how to describe
details about such item.

Mouse
Logitech corded mouse Memory/RAM
Flash disk
Compact disc USB connectivity
DDR 3/DDR 4
USB 2.0 / 3.0 800 dpi resolution
2GB/ 4GB/ 8GB
8GB / 16GB CD 700MB 5 feet cord
DVD 4.7GB

Microprocessor Scanner Cable tester

AVR
Intel Core i7 Processor Type: Flatbed color Slow & Fast test switch
8M Cache, 4.8 GHz 4 Cores 3 outlet with 220V Max Photoelectric device RJ45 10Base T
U-Ultra low power 500VA / 500watts Color CCD line sensor RJ11/12 Cables
10th Generation Solid State Electronics 3200dpi Power supply 9Vbattery

UTP cable and RJ45

Keyboard
UTP Gigabit Ethernet
USB keyboard 100 Base-T Standard
Touch sensitive 4 pair UTP 24 AWG
Slim keyboard
Spill resistant RJ45 8P8C 8-pin

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Standard Operating Procedure (SOP)

Title Receiving of materials
QA Signature Area Manager
Signature
Date of signature Date of signature

Introduction: This document describes procedures to receive materials that will be stored in the warehouse.

Objective: To receive the incoming raw, printed and packaging materials.

Responsibility: Receiver, QC/QA, Product Development Coordinator, Purchasing Manager.

Section 1: Receiving General

The shipper/receiver will:

1.1 Inspect all incoming trucks for the following:

• The trucks must be covered and closed.
• Floorboards are dry and clean
• No evidence of chemical spills, garbage, waste or spoiled foods.
• Insect and rodent activity.
• Bad odor.
• Make a note of the truck license plate or trailer number.
• Notify the Supervisor and QA of any issues.

1.2 Unload the shipment and inspect the condition of the shipment to ensure:
• All products are on clean pallets.
• No damaged cases or packages.
• No evidence of any non-food items or items that could contaminate the products being received.
• On receipt of damaged goods follow section 5.

1.3 Check the drivers slip to ensure the company states ‘our company’

1.4 Tag each skid with the product name and BV code and notify the Supervisor and QA of any issues.

1.5 Count
the goods and compare the quantity, name, and lot numbers to the information stated on the shipping
documents and company purchase order (PO). Investigate any discrepancies.

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1.6 Complete the “Receiving Log” with the following information: Product Information:

• Received date • Lot number

• PO number • Quantity received
• RA-Code • Shipment Supplier
• Description • Shipment Carrier
• Weight in kg (if applicable)

Vehicle Inspection:

• Visual inspection
• Odor inspection
• Pest / Rodent activity
• Truck/trailer number

Receiver’s initial

1.7 Once QC has applied the QC approved green stickers store product in the designated area.
1.8 For raw materials follow section 2.
1.9 For printed materials follow section 3.
1.10 For packaging components follow section 4.

Section 2: Receiving Raw Materials

The shipper/receiver will:

2.1 Follow section 1.

2.2 Place on hold labels on the skid/boxes
2.3 Pass the PO with all relevant information to the QC department.
2.4 QC will take sample as per sampling procedure SOP New Raw Material Approval.
2.5 Once the goods are acceptable, QC will:
Place a “QC Approved sticker” on the product.
•
• Tag the product with lot number, date received, product name, RA-code, purchase order number and
quantity.
• Complete the “Receiving Log” with the following information:
QC Check

• Certificate of Analysis
• QC Approval
• Expiration Date
• Date of Rejection
• Date sample taken

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QC inspector initial

2.6 Material deemed unacceptable (out of specification) will be tagged by QC as “on hold” and should be moved to the
QC hold area.
2.7 Further testing would be done by QC/R&D supervisor and if the material is still out of specifications, it will be tagged
with “QC Rejected” tags and noted as rejected in the receiving log.
2.8 Purchasing Manager will contact the supplier as to the action required for the rejected material i.e. to be returned,
replaced, destroyed, etc.
2.9 Purchasing Manager will inform the Receiver and QC with the status of rejected material. QC will record the status
of raw materials on original PO and return the original PO back to Purchasing Manager 2.10 QC will file the copy of
PO in QC Rejected Material binder.

Section 3: Receiving Printed Materials

Printed materials include labels, printed bags, sleeves, printed boxes (not shippers), etc.

The shipper/receiver will:

3.1 Follow section 1.

3.2 Place on hold labels on each side of the skid/each box.

3.3 Place labels outside the label room and all other printed materials in the printed materials area.

3.4 Place the PO and associated documentation in the label room door holder for sampling and QC checking.

Label control will:

3.5 Remove 5 samples from each batch of labels/sleeves/bags/boxes/etc, write the new count on the roll/box/etc,
attach the samples to the PO and receiving paperwork then pass to QC for inspection.

3.6 QC and the Product Development Coordinator will review the printed materials as per SOP: Label Control.

3.7 On receipt of the “approved green stickers” from the Product Development Coordinator, apply the ‘approved’
stickers over the ‘on hold’ stickers and store product in the designated area (i.e. label room or printed materials
area).

• For printed materials stored on skids in the warehouse (outside of the label room) the Product Development
Coordinator will also supply box tags containing the product name and code. These should be applied to the
boxes (after the “approved green stickers”) and the quantity in each box should be written on the tag.

3.8 Material deemed unacceptable (out of specification) will be tagged by Product Development Coordinator as
“rejected” and moved to the WHS 99 or returned to the printer for replacement.

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Section 4: Receiving Packaging components

The shipper/receiver will:

4.1 Follow section 1.

4.2 Pass the PO to the Purchasing Manager.
4.3 Store the materials in the designated area.

Section 5: Receipt of Damaged Goods

On receipt of a damaged shipment the shipper/receiver will:

5.1Take a photo of the damaged product (camera in supervisors office) and ensure the truck driver signs the
receiving document as evidence.

5.2 Notify QC.

On being notified of a damaged shipment QC will:

5.3 Inspect the damaged product and note the damage on the PO.

5.4 Place the damaged product in sterile plastic bag (if required) in QC Detention Area, until notification is received
from the Purchasing Manager to return or destroy.

5.5 Label damaged product with all information: name, lot#, quantity, report #, purchase order # and date.

5.6 Attach the picture to the signed Purchase Order and pass to the Purchasing Manager (or e-mail photo to the
Purchasing Manager).

On receipt of a PO with damaged product the Purchasing Manager will:

5.7 Instruct QC to save for supplier’s inspection or for disposal.

5.8 Contact the supplier for a claim.
5.9 If product is to be disposed, follow SOP Product Disposal.

Documentation
Receiving Log G:\Production\Receiving Log

QC Rejected tags

QC On Hold tags.

Act as quality checker – record the date of receipt, name of materials purchased, quantity, official receipt number, signature
of the person who bought the materials. = Log report to be accomplished by the quality checker

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Date
OR # Item name Quantity Signature Quality Checker
Received

• Monitor and coordinate the checking requirements – identify the materials that are in good condition, damage or needing
replacements.

= Assessment form of materials received

Quality Checker Date:

Item Name Total # in Good Total # of Errors Comments

Condition

• Generate reports when receiving the materials – record data of the reports both record book and digital format
(administrative software)

LESSON 2: Applying Quality Standards (AQS) - Assess Quality of Received Materials.

After going through this module, you are expected to:
1. Identify and use Documentation relative to quality within the prescribe standards.
2. Check Completed work against workplace standards relevant to the task undertaken.
3. Recognize the different icons/marks of the materials and components used in computer system servicing relative to quality within the
prescribed standards
4. Classify and correct errors.

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Service Manual.
SERVICE MANUAL

It is a handbook that serves as a guide which contains instructions and

specifications for the maintenance and repair of a specific material or
equipment.

Operations Manual

It is the documentation by which an organization provides guidance for

members and employees to perform their functions correctly and reasonably
efficiently.

Hardware
It is the documentation on how to create, assemble and put things This image is credit to:
https://cc.cnetcontent.com/inlinecontent/productio n
together based on the approved standard procedures in performing operations /24/24785077866e/cnet_7ae4_doc.pdf

safely to produce goods and provide services.

Software
It also provides necessary information for installing, maintaining and repairing computer systems and
network following the approved standard procedures.

CERTIFICATION
Quality Certification is a general term that is used for two main things: certifying the knowledge of individuals
and certifying a company's system of quality management.

Type approval or certificate of conformity is granted to a product that meets a minimum set of
regulatory, technical and safety requirements. Generally, type approval is required before a product is allowed to
be sold in a particular country, so the requirements for a given product will vary around the world.

Quality Standards – these are defined as documents that provide requirements, specifications,
guidelines, or characteristics that can be used consistently to ensure that materials, products, processes, and
services are fit for their purpose.

Standards provide organizations with the shared vision, understanding, procedures, and vocabulary needed to
meet the expectations of their stakeholders and the customers as well.
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WHO USES QUALITY STANDARDS?

Organizations turn to standards for guidelines, definitions, and procedures that help them achieve objectives
such as:

• Satisfying their customers’ quality requirements

• Ensuring their products and services are safe
• Complying with regulations
• Meeting environmental objectives
• Protecting products against climatic or other adverse conditions
• Ensuring that internal processes are defined and controlled

ISO STANDARDS

ISO 9000 is defined as the international standard that specifies requirements for a quality
management system (QMS). Organizations use the standard to
demonstrate the ability to consistently provide products and services
that meet customer and regulatory requirements. It helps
organizations ensure their customers consistently receive high quality
products and services, which in turn brings many benefits, including
satisfied customers, management, and employees.

ISO 14000 The standards seek to provide cost-effective tools that make use of best practices for
organizing and applying information about environmental management.

ISO 26000 is defined as the international standard developed to help organizations effectively assess
and address social responsibilities that are relevant and significant to their mission and vision; operations and
processes; customers, employees, communities, and other stakeholders; and environmental impact.

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PS and ICC Marks

The Philippine Standard (PS) Quality and/or Safety Mark and Import

Commodity Clearance (ICC) Sticker serve as the consumers’

guide and assurance that what they purchase are certified quality
and safety products conforming to the relevant
Philippine National Standards (PNS). Products covered by the
Bureau of Philippine Standards (BPS) Mandatory Product
Certification Schemes, whether locally
manufactured or imported, are required to bear the PS mark or ICC
sticker before being distributed in the Philippine Market.
Quality Control (QC)
It is a process by which entities review the quality of all factors involved in production. ISO 9000
defines quality control as "A part of quality management focused on fulfilling quality
requirements".

A system of maintaining standards in manufactured products by testing a

sample of the output against the specification.

Standards are sets of rules that outline specification of dimensions, design of operation, materials and performance, or
describe quality of materials, products or systems. These standards should cover the performance expectations of the
product for particular applications. The intent of standards is to provide at least minimum quality, safety or performance
specifications so as to ensure relatively uniform products and performance, and to remove ambiguity as to the suitability
of certain commercial products for particular applications.
Following standards may reduce the risk of error in working.

Specific quality standards for:

1. Hardware

The durability of the work depends on the quality of its component parts and the assembly skills of those who install it. If
the best-quality products or hardware are used but are installed incorrectly, the system will be a failure. The application

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of suitable hardware and products must be supported by adequate levels of training of person who use them so that they
can identify and use only appropriate products. In judging a product or hardware, the person must

e health of the community in

water) in the first instance or after the working life of the product or hardware has expired?

2. Production Process

In production process, checking of quality assurance must be highly considered. Quality assurance covers all activities
from design, development, production, installation, servicing and documentation. This introduced the rules: "fit for
purpose" and "do it right the first time". It includes the regulation of the quality of raw materials, assemblies, products
and components; services related to production; and management, production, and inspection processes.
A. FAILURE TESTING A valuable process to perform on a whole consumer product is failure testing, the
operation of a product until it fails, often under stresses such as increasing vibration, temperature and humidity. This
exposes many unanticipated weaknesses in a product, and the data is used to drive engineering and manufacturing
process improvements.

B. STATISTICAL CONTROL Many organizations use statistical process control to bring the organization to Six
Sigma levels of quality, in other words, so that the likelihood of an unexpected failure is confined to six standard
deviations on the normal distribution. Traditional statistical process controls in manufacturing operations usually
proceed by randomly sampling and testing a fraction of the output. Variances of critical tolerances are continuously
tracked, and manufacturing processes are corrected before bad parts can be produced.

C. COMPANY QUALITY

The company-wide quality approach places an emphasis on three aspects:

1. Elements such as controls, job management, adequate processes, performance and integrity criteria and identification
of records

2. Competence such as knowledge, skills, experience and qualifications

3. Soft elements, such as personnel integrity, confidence, organizational culture, motivation, team spirit and quality
relationships. The quality of the outputs is at risk if any of these three aspects are deficient in any way.

D. TOTAL QUALITY CONTROL Total Quality Control is the most necessary inspection control of all in cases where,
despite statistical quality control techniques or quality improvements implemented, sales decrease.

As the most important factor had been ignored, a few refinements had to be introduced:

1. Marketing had to carry out their work properly and define the customer’s specifications.
2. Specifications had to be defined to conform to these requirements.
3. Conformance to specifications i.e. drawings, standards and other relevant documents, were introduced during
manufacturing, planning and control.
4. Management had to confirm all operators are equal to the work imposed on them and holidays, celebrations and
disputes did not affect any of the quality levels.
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5. Inspections and tests were carried out, and all components and materials, bought in or otherwise, conformed to the
specifications, and the measuring equipment was accurate, this is the responsibility of the QA/QC department.
6. Any complaints received from the customers were satisfactorily dealt with in a timely manner.
7. Feedback from the user/customer is used to review designs.
8. Consistent data recording and assessment and documentation integrity.
9. Product and/or process change management and notification.
To conclude, the above forms are the basis from which the philosophy of Quality Assurance has evolved, and the
achievement of quality or the “fitness-for-purpose” is “Quality Awareness” throughout the company.

3. Final Product

Table 1.2.1 shows the Quality System Elements required by ISO 9000 in the making of the final product.
Table 1.2.2 Quality System Elements.

Quality System Contents

Requirements
Define and document commitment, policy and objectives, responsibility and
1. Management responsibility authority, verification resources and personnel. Appoint a management
representative and conduct regular reviews of the system
Establish and maintain a documented quality system ensuring that products
2 Quality system
conform to specified requirements

3 Contract Review Ensure that customer's contractual requirements are evaluated and met

Plan, control and verify product development to ensure that specified

4 Product development
requirements are met
System for control and identification of all documents regarding quality, e.g.
5 Document control
procedures, instructions, and specifications
6 Purchasing Ensure that purchased products conform to specified requirements
System to identify and control traceability of product at all stages from raw
7 Product identification and traceability
materials through production to the final product as delivered to the customer
Ensure and plan the control of production which directly effects quality by
8 Process control
documented work instructions, monitoring and control of processes
Inspect and test incoming products, intermediate and final product; establish
9 Inspection and testing product conformance to specified requirements and identify non-conforming
pro- ducts; maintain inspection and test records
10 Inspection, measuring and test Selection and control of equipment to ensure reliability and accuracy in
equipment measuring data
For the whole process the products shall be identified and clearly marked
11 Inspection and test status concerning test status, including indication of conformance or non-
conformance

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Identification, documentation, evaluation, isolation (if possible) and disposition

12 Control of nonconforming products
of non-conforming products

13 Corrective actions Prevention of reoccurrence of failures (non-conformance)

14 Handling, storage packaging and Protection of the quality of the product during hand- ling, storage, packaging
Delivery. and delivery

Records, including those which demonstrate that the specified

15 Quality records
requirements have been met, shall be control- led and maintained
Regular, planned internal audits shall be carried out, documented and
16 Internal Quality Audits
recorded to verify the effectiveness of the quality system
Training requirements at all levels shall be identified and the training
17 Training
planned, conducted and recorded
Although not required by the ISO 9000 standards, these two points should be
18 Cleaning and Disinfection given special attention in all food companies Personal hygiene

4. Customer Service

According to Turban et al, 2002, “Customer service is a series of activities designed to enhance the level of customer’s
satisfaction – that is, the feeling that a product or service has met the customer’s expectation”. Its importance varies by
product, industry and customer.

Quality Assurance vs. Quality Control

Quality Assurance (QA)

It is a process oriented when creating products so that defects will not arise during the development or production.
This stage is focuses on defect prevention. It can be performed by a manager, client, or even a third-party reviewer
using the process checklists, project audits and methodology and standards.

Quality Control (QC)

It is product oriented wherein they identify defects after the products developed and before it release to the
market. This stage focuses on defect identification. It also is used to verify that deliverables are of acceptable
quality that adheres to the standard requirements. Examples of quality control activities include inspection,
deliverable peer reviews and the testing process.

The following are forms used by the students in identifying and isolating errors in Tools, Materials and
Equipment inside the Computer Laboratory.

1. Inventory Form – a printed report by the students after the process of identifying functional and non functional
tools, materials and equipment inside the laboratory.

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INVENTORY FORM
Name: Juan M. Delacruz
Section: G9-Courage
School: Marbel 7 National High School
Shop Lab: Computer Laboratory 2
Purpose: Checking and Reporting on Materials, Tools and Equipment needed for Computer System Servicing
Activities

Materials/Tools/ No. of No. of No. of No. of

Quantity No. of Missing
Equipment Functional Repairable Condemnable Borrowed

MATERIALS
Power Cable 46 40 0 2 2 2
VGA Cable 42 41 0 0 1 0
SATA cable 8 6 0 0 1 1
Power Supply 4 2 0 2 0 0
RAM 4 3 0 1 0 0
Video Card 4 3 0 1 0 0
AVR Fuse 6 4 2 0 0 0
EQUIPMENT
System unit 4 2 2 0 0 0
Monitor 42 40 0 2 0 0
Mouse 42 39 0 3 0 0
Keyboard 42 38 0 0 2 0
AVR 6 4 2 0 0 0
Patch Panel 2 2 0 0 0 0
TOOLS
Screwdriver 14 10 2 2 0 0
Multi-Tester 2 1 0 0 1 0
Pliers 12 8 4 0 0 0
Anti-Static Mat 1 1 0 0 0 0

Checked by:

NAME
Designation
Reviewed by:
NAME
Designation

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2. Requisition Slip Form - a written or printed request of something that is needed.

REQUISITION SLIP FORM

Name: Juan M. Delacruz
Task: Repairing Components of System Unit
Location: Computer Laboratory 2
Classification: Computer System Servicing NC II
Purpose: For Computer Laboratory Use – Repairing of Malfunctioning Computer Components and Networks

________________________
Requisitioner
Checked by:

Designation

3. Incident Report Form – it is a form used in order to record details of an unusual event that occurs in
person, places or things.

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INCIDENT REPORT FORM

Name: Juan M. Delacruz

Location: Computer Laboratory 2 Teacher In-Charge:
Date:
Description of Incident

Date Incident Happened:

Time Incident Happened:

Specific Location:

Witness during Incident:

Details of Incident:

ACTION TAKEN:

Reported by:
_________________________
Signature over Printed Name

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