Core Competencies: Aswin Puthiya Purayil

ASWIN PUTHIYA PURAYIL
Email ID: aswinmokeri@gmail.com Contact No.: +971-55-2744870
Core Competencies Senior IT professional with over 10 years of experience; targeting senior level
opportunities in IT Support operations/Network Administration with an
organization of high repute
IT Support Operations
Location Preference: UAE/South & West India
Network/System Administration Profile Summary

SLA/TAT/CSAT Management Presently associated with Family Development Foundation, Abu Dhabi, UAE
as IT Support Engineer, thereby delivering support to Internal IT operations
in Abu Dhabi, Head Office & all branches of FDF
Incident/Problem Management Gained exposure in managing Internal IT operations in Abu Dhabi, Dubai and
Qatar Regional Head Offices
Client Engagement Steered large teams, undertook people development, monitored overall
functioning of processes, identified improvement areas and implemented
IT Infrastructure Management measures to maximize customer satisfaction level by delivering customer
focused technical support services by developing strategic plans
IT Asset Management Monitored network/system performance including maintenance, upgrades,
and back-up/recovery responsibilities including software (operating
systems, applications, and data) and hardware (process control domain
IT Security Management
equipment and network equipment (switch, router, and firewall)
Acted as an Escalation Point to resolve all the complaints from client, drove
Leadership & Team Management resolution of users technical support issues; shared best practices with team
members to enhance quality technical support
Resourceful in monitoring security of all technologies, troubleshooting of
Local Area & Wide Area Network, providing maximum uptime for the
computers & network and configuring New Office & Site Network
Strong problem-solving & analytical skills coupled with decision-making
skills for enabling effective solutions leading to high customer satisfaction and
low operational costs
Soft Skills Career Timeline

Amana Contracting Family
& Steel Buildings Co. Development
WLL, UAE as Foundation, Abu
Collaborator Dhabi, UAE as IT
Negotiation Network
Administrator Support Engineer
2009-2014 2014-2015 2015-Present

Motivational
Communicator
Leader
Progress Securities
and Safety Systems
LLC, Abu Dhabi as
Thinker Planner IT Engineer
Work Experience
Since Aug’15: Family Development Foundation, Abu Dhabi, UAE as IT Support Engineer
Key Result Areas:
Ensuring that IT systems, applications, and communication equipment within the organization are managed and
maintained in accordance with documented processes, procedures, guidelines, and instructions
Delivering support & co-ordination with IT Support Team; engaged in strict administration of computers and IT
peripherals
Maintaining AV systems in different branches in Abu Dhabi region and managing the IT Asset List
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues; following standard
procedures for proper escalation of unresolved issues to the appropriate internal teams
Providing timely solutions to customer complaints & their requests related to hardware & software issues and taking
corrective measures to avoid them in future
Diagnosing and troubleshooting technical issues, including account setup and network configuration; interfacing with the
clients through email until technical issue is fixed
Following up with clients and business users to ensure IT systems are fully functional after troubleshooting
Preparing accurate and timely reports; documenting technical knowledge in the form of notes & manuals for the team
members; maintaining jovial relationships with clients; escalating non-resolvable issues to higher-level technical groups
for further actions following escalation procedures and guidelines
Highlights:
Managing a team of 3+ members; mentored, coached and motivated the team on areas like hardware repairing,
helpdesk ticket system and remote support
Resolved up to 10 escalations on mails on daily basis following the steps such as keeping the user updated with the root
cause of the issue and escalating the issue to the IT Department)
Worked as a SPOC for supporting users in all possible way to ensured that IT systems, applications, and communication
equipment within the organisation were managed and maintained in accordance with documented processes, procedures,
guidelines, and instructions
Engaged in IT Management and Network Administration for the corporate network of 500+ users and 3+
servers in a 24-hour production environment while maintaining 99%+ uptime of network resources
Previous Experience
Aug’14-Jun’15: Progress Securities and Safety Systems LLC, Abu Dhabi as IT Engineer
Highlights:
Engaged in exchange online plan 1 cloud E-mail Service Management in 3 branches (office 365 exchange plan of Microsoft);
maintained IT Asset List; extended IT Support for the project team as per the knowledge level
Dealt with security of the company data; controlled Company IT & Email Policy
Jul’09-May’14: Amana Contracting & Steel Buildings Co. WLL, UAE as Network Administrator
Highlights:
Successfully managed IT Support Team of Abu Dhabi Regional Head Office, 3 Divisional Offices and many Jobsite’s IT
requirements in all aspects
Engaged in administration of more than 200 computers and IT peripherals; maintained IT Asset List; facilitated
remote administration of network & computers in sub-divisions; dealt with security of the company data
Ensured the resolution of IT related issues by escalating the same to corporate IT Team through AMANA Helpdesk
System
Certifications
Cisco Certified Network Associate (CCNA) from Inter Networkz, Bangalore in 2012
Completed certification from Network Academy, Calicut in 2008 on:
o Microsoft Certified Professional + Internet (MCP+I)
o Microsoft Certified Systems Administrator (MCSA 2003)
o Microsoft Certified Systems Administrator (MCSA 2003 Messaging)
o Microsoft Certified Systems Engineer (MCSE 2003)
Soft Skills
MS Office, Word, Excel, Windows 2000, 2003, 2008, 2012 & XP, MS Exchange 2000 & 2003
Firewall, Switches, Bridge, HUBS, Routers, Modems & Ethernet Cards
Education
DCNE (Diploma in Computer Hardware & Network Engineering) from Data Tech Computer Academy, Govt. of Kerala,
Tele Chery in 2008
B.Sc. in Mathematics from Calicut University, Kerala in 2006
Personal Details
Date of Birth: 8th April 1985 || Languages Known: English, Hindi, Malayalam & Tamil || Address: Puthiya Purayil (HO)
Mokeri,Calicut,kerala,673507|| Nationality: Indian || Marital Status: Married || Passport No.: S5851986 || Visa Status:
Residence Visa || No. of Dependents: 2 || Driving License No.: Holding Indian Driving Licence ( 18/6197/2006)

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ASWIN PUTHIYA PURAYIL

Email ID: aswinmokeri@gmail.com Contact No.: +971-55-2744870

Network/System Administration Profile Summary

Soft Skills Career Timeline

2009-2014 2014-2015 2015-Present

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