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    Role: Customer Success Specialist About Us: Objectives of This Role

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    Deepak Gowda S
    The document describes a job opening for a Customer Success Specialist role at a company pioneering autonomous procurement. The role involves owning relationships with assigned clients, establishing trust, identifying opportunities, and ensuring customer satisfaction and retention. Required skills include communications, account management experience, strong written and verbal skills, and the ability to work across departments.

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    Role: Customer Success Specialist About Us: Objectives of This Role

    Uploaded by

    Deepak Gowda S
    18 views2 pages
    The document describes a job opening for a Customer Success Specialist role at a company pioneering autonomous procurement. The role involves owning relationships with assigned clients, establishing trust, identifying opportunities, and ensuring customer satisfaction and retention. Required skills include communications, account management experience, strong written and verbal skills, and the ability to work across departments.

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    The document describes a job opening for a Customer Success Specialist role at a company pioneering autonomous procurement. The role involves owning relationships with assigned clients, establishing trust, identifying opportunities, and ensuring customer satisfaction and retention. Required skills include communications, account management experience, strong written and verbal skills, and the ability to work across departments.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    18 views2 pages

    Role: Customer Success Specialist About Us: Objectives of This Role

    Uploaded by

    Deepak Gowda S
    The document describes a job opening for a Customer Success Specialist role at a company pioneering autonomous procurement. The role involves owning relationships with assigned clients, establishing trust, identifying opportunities, and ensuring customer satisfaction and retention. Required skills include communications, account management experience, strong written and verbal skills, and the ability to work across departments.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    ROLE: CUSTOMER SUCCESS SPECIALIST

    About us
    We're pioneering Autonomous Procurement like never before. We are building the world's most
    intuitive intelligent procurement platform where technology is not just an enabler, but a decision
    maker. Think of us being a Siri or a Google Assistant for procurement, only with better answers !
    We- re growing 5X YoY with a great pull from the market. We believe customer satisfaction is the
    best strategy for our business growth. We- re looking for an ambitious Customer Success
    Specialist who is an exceptionally talented & motivated individual. You'll be teaming up with
    engineers, product managers, and sales people from a diverse set of backgrounds who are
    challenging every assumption about software development. Join us as we reinvent the
    Procurement landscape globally

    Objectives of This Role

    • Own overall relationship with assigned clients, which includes managing on-
    boarding, implementation, training, increasing adoption, ensuring retention, and
    high levels of customer satisfaction
    • Establish a trusted and strategic advisor relationship to help drive continued value of
    our products and services
    • Maintain and develop customer success strategies and best practices, as well as
    customer support content, with the help of the creative team
    • Communicate effectively with both internal and external senior-level management
    to understand customer needs, maximize retention and growth, and communicate
    learnings
    • Maintain existing customer success metrics and data as directed

    Daily And Monthly Responsibilities

    • Serve as day-to-day contact for assigned accounts, building trust and rapport while
    identifying areas of opportunity, highlighting best practices, and documenting them
    • Review the customer journey, identifying how it's supported, taking a consultative
    approach in helping clients overcome issues and achieve goals
    • Facilitate interaction and workflow between project team members, including third-
    party service providers, to ensure deliverables are on time
    • Collaborate, problem solve, and/or strategize upcoming client meetings with team
    members
    • Prepare necessary documentation or visuals for client to demonstrate performance
    of campaigns; analyse trends in C-Sat/NPS scores to identify areas of improvement
    • Work with the sales and marketing team to drill customer references and develop
    case studies
    Required Skills and Qualifications

    • Freshers are welcome.


    • Fresh years of experience in communications, marketing, sales, account
    management, or customer success
    • Strong verbal and written communication, strategic planning, and project
    management skills
    • Analytical and process-oriented mindset
    • Comfortable working across multiple departments in a deadline-driven environment
    • Active team player, self-starter, and multitasker who can quickly adjust priorities

    Preferred Qualifications

    • No bar on qualification
    • Immediate joiner preferred
    • Freshers to 3 years of experience
    • Knowledge of project management tools
    • Event planning experience can be a plus

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