Shiv
Shiv
:+91 9806198488
Shaket, Nagar,Near of E-Mail:
Durga Mandir shiv.neeraj@yahoo.com
Bhopal (M.P.)
Objective: I would like a job which can provide me scope to use my skills to improve organizational output as well
as to learn more so that I can hold a better position in my role
Summary of Accomplishment
• Highly organized goal-oriented, customer-focused, competent team player with excellent
analytical skills.
• Comprehensive experience acquired in the configuration, implementation, monitoring and
administration for various Hardware and Software in different industries.
• Enthusiastic, reliable, outgoing, works well as part of the team and individually
• Dedicated, self-motivated and responsible system admin with a keen ability to learn required
procedure in a short span of time.
• Ability to achieve desired results and targets set from time to time through dedication and
hard work
• Excellent interpersonal skills have always helped me in building up a good relation with team
of People to work with.
Professional Experience:
Wipro InfoTech Ltd. is a leading IT Company providing Software, Hardware and Network
solutions and wide range of services in the field of IT, Where I am Working as in Wipro InfoTech
Ltd. on the rolls of Personal forum Staffing Solution PVT LTD. Bhopal (M.P.) and I Look after
the AMC and upgrade business of Servers Desktops Laptops Printers and other IT related
Hardware and software at Wipro InfoTech Bhopal.
Job responsibility:
• Follow up with the Existing Warranty customer for the conversion of Annual Maintenance
Contract after the Expiry of Warranty.
• Follow up with the Existing Annual Maintenance Contract Customer for the renewal of
same after the Expiry Annual Maintenance Contract.
• Coordination with Support Engineers Team for calls logged in the system
• Assign Engineer for the Customer calls
• Closing the calls with in the SLA
• Follow up with the Logistics team for the Spare related calls.
Job responsibility:
• Maintaining & managing Desktops & Laptops, LAN Printers and LAN infrastructure
• MS outlook
• Vendor Management and Asset management for Aircel Project (Dishnet Wireless
Limited).
Responsible for Maintenance and Up gradation of all hardware peripherals and software
Installation and Troubleshooting of windows xp, win98 etc.
Installation and Troubleshooting of Microsoft Outlook, Sap, E-trust antivirus, open office etc.
Maintaining & managing Servers Desktops & Laptops, LAN Printers and LAN infrastructure
Vendor Management
Asset Management
Configuring and Implementing IP Addressing & Sub netting.
Configuring DNS Servers on windows Server 2003.
Data, Software, Resources Sharing.
Special Project:
• Establish and Configure N.S.B. BPO Computer System and Network Setup of 50
PC.
• CAT online Exam Software, System and Network Setup of 400 PC at TIT collage
Bhopal under Prometric
Professional Qualification:
• High School from M.P. Board of Education in 2000.
• Higher Secondary from M.P. Board of Education in 2004.
• Passed B.Sc. IT from A.A.I.D.U. University (U.P.) 2007.
• Pursuing CCNA from N.A.M.E Academy.
• MCSE Trained from N.A.M.E. Academy
Technical Skills:
Hardware Platform: Servers, Dell Desktops, Hp & Lenovo Laptops, Hp, Cannon, Samsung,
Xerox Printers, Cisco Switch, Manageable Hubs and Switches.
Personal Information: