BeoLink Gateway

Type 1703

Service Manual - version 1.0

English

German, French, Italian, Spanish, Dutch, Japanese, Korean and

Simplified Chinese versions are available in the Retail System

BANG & OLUFSEN

CONTENTS

Survey of modules .................................................................... 1.1

How to service .......................................................................... 1.2

Troubleshooting ........................................................................ 2.1

Fault flow chart ......................................................................... 2.3

Survey of plugs and pins ........................................................... 2.3

ServiceTool ................................................................................ 3.3

Final check after repair .............................................................. 3.4

Replacement of modules ........................................................... 4.1

Specification guidelines for service use ...................................... 5.1

Block diagram ........................................................................... 6.1

Wiring diagram ......................................................................... 6.3

Available parts .......................................................................... 7.1

Change log:

Ver. 1.0 .................................................................... Original release

 Survey of modules 1.1

Survey of modules

07
04 06

01

PCB01 Mainboard
PCB04 Power Supply
PCB06 µP-H8
PCB07 Small Engine
1.2 How to service

How to service

Strategy
This product is to be serviced in the customer’s home, but there is no back-up
suitcase for this product. The Service Manual can be downloaded from Bang &
Olufsen Retail System under the ‘BeoWise’ section. The repair involves
replacement of modules, which must be pre-ordered before visiting the customer.

Preparations before service

Fault explanation and demonstration

Before troubleshooting is initiated, let the customer demonstrate the fault, if
possible.

Recommended tools for service

- Bang & Olufsen ServiceTool
- Static-protective field service kit
- White gloves
- Shoe covers
- Soft lint-free cloth for cleaning

Final check after repair

The final check after repair describes the activities that are needed to ensure the
product will be returned in perfect condition to the customer.
Please refer to ‘Final check after repair’ page 3.4.

Warnings when handling

Static electricity
STATIC ELECTRICITY
Static electricity may damage the product. The integrated circuits operates with
MAY DESTROY THE very low voltages, and that makes the product extremely sensetive to static
PRODUCT
electricity.

A static-protective field service kit must always be used when the product is
ESD disassembled or modules are being handled, since the internal electronics are very
sensitive to static electricity.

ESD-Mat Notice!
All modules must be placed on the ESD-mat or in an ESD-proof bag.

When mains voltage on the product is required, remove the connection between
the product and the ESD-mat. This is important to avoid getting injured by mains
voltage.

Waste of Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment, parts and batteries marked with this symbol
must not be disposed of with normal household wastage; all electrical and
electronic equipment, parts and batteries must be collected and disposed of
separately.
 How to service 1.3

Management methods for controlling pollution caused by Electronic Information Products

Component Hazardous substance

name:
Pb Hg Cd Cr(VI) PBB PBDE

Aluminum parts × o o o o o
PCBA × o o o o o

Symbols used in the charts:

o Indicates all homogeneous materials’ hazardous substances content are below the
ST/T 11363–2006 MCV limit.
× Indicates that the hazardous substance content contained in any one of the
homogeneous materials of the part exceeded the MCV limits specified in the
standard SJ/T 11363-2006.
1.4
 Troubleshooting - Fault flow chart - Survey of plugs and pins 2.1

Troubleshooting
LED indicator .................................................................................... 2.2
Description of LED indications ........................................................... 2.2

Fault flow chart

No function and no LED indication .................................................... 2.3
LED indicator is flashing green/red quickly (Critical error) ................... 2.3

Survey of plugs and pins

Survey of plugs and pins ................................................................... 2.3
2.2 Troubleshooting

Troubleshooting

LED indicator
The LED on the connector panel is used to indicate two things.

- The led is used to indicate the state of the product by changing colour (red/green),
flashing or solid and in this way to give feedback about the system status of the
BeoLink Gateway.

- The LED is also used to give feedback when the setup button is pressed and a
function is carried out.

The LED gives information about:

- Normal operation.
- Critical error.
- FEP, FPGA or µP-H8 upgrade.
- Software update/System boot.
- MasterLink synchronisation.

Description of LED indications

Solid Flashing

Green Normal operation Software update/System boot

Red FEP, FPGA or µP-H8 upgrade MasterLink synchronisation

Flashing quickly

Green/Red Critical error

Product Information
Information about the product and network status is logged in the product which
can be very useful information in troubleshooting situations. Use the ServiceTool to
read out the product information.

Connect ServiceTool, see page 3.3 and read out product information by following
the procedure in ServiceTool under System Info.
 Fault flow chart - Survey of plugs and pins 2.3

Fault flow chart

No
Fault symptom:
No function and no LED indication
LED indicator is flashing green/red quickly (Critical
error) Yes

Possible causes:
Defective PCB04, Power Supply
Defective PCB01, Mainboard

Confirm 12Vb at Confirm 12Vb at

PCB01, P104 pin PCB04, P90 pin
Replace PCB04,
1 and 2 1 and 2
Power Supply
OK? OK?

P104
Replace PCB01, Repair/replace 12Vb 1
12Vb 2
Mainboard connection W1
01 GND
GND
3
4
MainsFail 5
ON 6
Early_Warning 7

PCB01, Mainboard
1
7 P104
P104
1
7

PCB04, Power Supply

1
7
P90

P90
1 12Vb
2 12Vb
3 GND 04
7

4 GND
5 MainsFail
P90

6 ON
7 Early_Warning
2.4
 ServiceTool - Final check after repair 3.1

ServiceTool
Information ...................................................................................... 3.3
Connecting ServiceTool ..................................................................... 3.3
Run ServiceTool ................................................................................. 3.3
Software update ............................................................................... 3.3
ServiceTool functions ........................................................................ 3.3

Final check after repair

Insulation test ................................................................................... 3.4
Software update ............................................................................... 3.4
Clean the product ............................................................................. 3.4
3.2

Adjustments

Information
Depending on the repair there might be different kinds of adjustments/alignment
to be performed, after maintenance of the product.

Some adjustments has to be done with the ServiceTool.

Adjustment is necessary when the following modules are replaced:

PCB01, Mainboard
- Restore product data from the data backup.

PCB01, Mainboard

Backup/Restore
This function is used to perform a Backup/Restore of the module. The following
data is handled:

- ID number
- Serial number
- Type number
- Item number

Connect ServiceTool (see page 3.3), launch BeoLink Gateway and follow the
procedure in ServiceTool under Software Update.
 ServiceTool 3.3

ServiceTool

Information
The ServiceTool is primarily used for software update during installation or service,
but it could also be very useful in troubleshooting and repair situations.

Connecting ServiceTool
- Connect the product to the mains.
- Connect the ServiceTool cable (Network Link Product Cable, RJ45-RJ45) from the
PC hosting ServiceTool to the NETWORK LINK socket on the product as shown:

I/O

Run ServiceTool
The PC hosting ServiceTool must have access to the internet and for login is used
the user name/password as used in the Retail System.

- Run ServiceTool.
- Be sure that the ServiceTool is updated to the latest version.
If not, install all available updates. (The ServiceTool restart after updating).

- Scroll down or use the search box below the product list, to find the product.
- Select BeoLink Gateway and click Launch.

- Click on the PRODUCT tab (if not already shown).

- Click + next to each item to expand menus.

Software update
- Select Software Update and follow the instructions in ServiceTool.

ServiceTool functions
Depending on the product there will be different ServiceTool functions available.
These functions could be useful in troubleshooting and repair situations. For
further information, see the descriptions and follow the instructions in ServiceTool.
3.4 Final check after repair

Final check after repair

The final check after repair describes the activities that are needed to ensure the
product will be returned in perfect condition to the customer. Follow the
procedures below:

Insulation test
The product must be insulation tested after having been dismantled. Make the
test when the product has been reassembled and is ready to be returned to the
customer. Flashover must not occur during the test.

Make the insulation test as follows:

- Short-circuit the two pins of the mains plug and connect them to one of the
terminals of the insulation tester.
- Connect the other terminal to ground on the Master Link socket.

! NOTE
To avoid damaging the product it is essential that both terminals of the insulation
tester have good contact.

During the test the current must not exceed 5 mA.

Slowly increase the voltage on the insulation tester until a voltage of 2.5 kV AC is
obtained. Maintain the voltage level for one second, then slowly decrease the
voltage to 0 V AC.

Software update
It is very important that the product is updated to the latest software version
before it is returned to the customer. This is to ensure the customer receives the
best possible experience. Refer to ServiceTool page 3.3

Clean the product

Wipe dust off the surfaces using a dry, soft cloth. If necessary, remove stains or dirt
with a soft, damp cloth and a solution of water and mild detergent such as
washing-up liquid.

! Never use alcohol or other solvents to clean any parts of the product.
 Replacement of modules 4.1

Replacement of modules
Remove rear cover ............................................................................ 4.2
Replace PCB01, Mainboard and PCB07, Small Engine ....................... 4.3
Replace PCB04, Power Supply ........................................................... 4.4

Notification

Static electricity
STATIC ELECTRICITY
Static electricity may damage the product. The integrated circuits operates with
MAY DESTROY THE very low voltages, and that makes the product extremely sensetive to static
PRODUCT
electricity.

A static-protective field service kit must always be used when the product is
ESD disassembled or modules are being handled, since the internal electronics are very
sensitive to static electricity.

ESD-Mat Notice!
All modules must be placed on the ESD-mat or in an ESD-proof bag.

When mains voltage on the product is required, remove the connection between
the product and the ESD-mat. This is important to avoid getting injured by mains
voltage.

After replacement of modules

- Back up product data from the old PCB01, Mainboard and restore it to the new
module after replacement. Refer to adjustments page 3.2.
- Always perform a ‘Final check after repair’ after the product has been dismantled.
Refer to ‘Final check after repair’ page 3.4.
4.2 Replacement of modules

Remove rear cover

- Pull off connector lid, if present

- Remove screws
- Pull off rear cover

8mm

2x
TX20
 Replacement of modules 4.3

Replace PCB01, Mainboard and PCB07, Small

Engine

☞ 4.2 Remove rear cover

- Disconnect cable

01P104

- Remove screws
- Lift up and slide out stand support

6mm

4x
TX8

- Remove screws
- Gently pull off PCB01, Mainboard

6mm

3x
TX8

- Remove screws
- Pull off heat conductor and PCB07, Small Engine

- Replace PCB01, Mainboard and PCB07, Small

Engine

6mm

4x
TX8
4.4 Replacement of modules

Replace PCB04, Power Supply

☞ 4.2 Remove rear cover

- Disconnect cable

01P104

- Remove screws and replace PCB04, Power

Supply

8mm

4x
PZ1
 Specification guidelines for service use 5.1

Specification guidelines for service use BeoLink Gateway

Type survey

Market Variant Type number

Albania, Andorra, Argentina, Australia, Austria, Azerbaijan, Bahrain, Belgium, Botswana, Brazil, Bulgaria, All 1703
Canada, Chile, China, Côte d’Ivory, Croatia, Czech Republic, Denmark, Dominican Republic, Egypt, Faroe
Islands, Finland, France, Georgia, Germany, Ghana, Greece, Greenland, Holland, Hong Kong, Hungary,
Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Korea, Kuwait, Latvia, Lebanon,
Liechtenstein, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Morocco, Namibia, New Zealand, Nigeria,
Norway, Oman, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia,
Serbia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand,
Turkey, Ukraine, United Arab Emirates, Uruguay, USA, UK, Uzbekistan, Vietnam, Virgin Islands

Designer Torsten Valeur, David Lewis Designers

Dimensions (W x H x D) 373 x 170 x 40 mm (14.7 x 6.7 x 1.6 inch)

Weight 1.7 kg (3.7 lb)

Material Aluminium and plastic

Colour Silver and white

Power supply 100-240V AC (± 10%), 50/60 Hz

Power consumption Typical: 7.7 watt

Operating conditions -10-50°C (14-122°F)

Humidity 20-80%

Features The BeoLink Gateway is an interface between the Bang & Olufsen
BeoLink system on the one side and one or more dedicated Home
Automation systems on the other side. It enables smooth control and
operation in both directions.

Connections

MAINS INLET C8 socket

To see the different types of mains leads, see exploded view in the
retail ordering system

5V 0.5A USB USB A socket

Pin 1 +5V
1 2 3 4 Pin 2 Data-
Pin 3 Data+
Pin 4 GND

MASTER LINK - RJ45 RJ45 socket

Pin 1 Data- -0.4V ±0.1V

Pin 2 Data+ +0.4V ±0.1V
Pin 3 -supply voltage -7V to -15V (in St By -3V to -15V)
87654321 Pin 4 +supply voltage +7V to +15V (in St By +3V to +15V)
Pin 5 Audio -L 1V Bal, Rin 2.2M ohm, Rout 75 ohm
Pin 6 Audio +L 1V Bal, Rin 2.2M ohm, Rout 75 ohm
Pin 7 Audio -R 1V Bal, Rin 2.2M ohm, Rout 75 ohm
Pin 8 Audio +R 1V Bal, Rin 2.2M ohm, Rout 75 ohm
5.2 Specification guidelines for service use

MASTER LINK - ML Master Link socket

Pin 1 Data- -0.4V ±0.1V

Pin 2 Data+ +0.4V ±0.1V
Pin 3 ML sense
Pin 4 N.C.
Pin 5 N.C.
Pin 6 N.C.
1 3 5 7 9 11 13 15
Pin 7 N.C.
2 4 6 8 10 12 14 16
Pin 8 N.C.
Pin 9 ATI transmit
Pin 10 ATI receive
Pin 11 -supply voltage -7V to -15V (in St By -3V to -15V)
Pin 12 +supply voltage +7V to +15V (in St By +3V to +15V)
Pin 13 Audio -L 1V Bal, Rin 2.2M ohm, Rout 75 ohm
Pin 14 Audio +L 1V Bal, Rin 2.2M ohm, Rout 75 ohm
Pin 15 Audio -R 1V Bal, Rin 2.2M ohm, Rout 75 ohm
Pin 16 Audio +R 1V Bal, Rin 2.2M ohm, Rout 75 ohm

NETWORK LINK (ETHERNET 10/100 MBIT/S) RJ45 socket

Pin 1 TD+/RD+
Pin 2 TD-/RD-
Pin 3 RD+/TD+
87654321 Pin 4 Terminate
Pin 5 Terminate
Pin 6 RD-/TD-
Pin 7 Terminate
Pin 8 Terminate

Subject to change witout notice

 Block diagram 6.1 6.1 Block diagram 6.1

Block diagram

PCB04, Power Supply PCB01, Mainboard (includes PCB06, µP-H8 and PCB07, Small Engine)

NL

USB
USB
DC/DC
5 V_IR RJ45 RS232
RTS
CONVT. CTS
12 V TTL_RS232 DRIVER RX RJ45
TX

Power Supply PDS PDS

DC/DC

RX
TX
12 V
5V 12 V
CONVT. 3.3 V 12 V -12 V

FAULT

TX_M

CTS
TX_P
RX_P
DN

DN

TTL_RS232
RTS
FAULT

VDDA

TX
ENABLE

RX_M
DP

DP

RX
ENABLE

VBUS
12 V_MEASURE
5 V 3.3 V RCA
5V MAINS_FAIL
IC_MCP_ON LINE IN_L

UART_MPC MPC_RX
LINE IN_R
UART_MPC
CTRL_TO_H8_MPC MPC_TX
CTRL_FROM_H8_MPC CTRL_IN_MPC

FEP_READY CTRL_OUT_MPC SMALL ENGINE

RESET_OUT AUTO
LPC_READY AUTO START
µP-H8 COMM_LPC_MPC START
LEVEL RESET_STATUS_OUT_LPC
COMM_LPC_MPC CONVERTER ATI_LPC_RX
CTRL_IN ATI_LPC_TX
CTRL_OUT ATI_MPC_RX
PL_ON_SENSE
ML_OUT
ATI_MPC_TX
PL_DATA PL
RJ45
ML_MASTER_SLAVE

PL_L

ADC_LPC
ADC_LPC

ADC_LPC
ML_IN CTRL_TO_MPC

OUT_R
PL_R

OUT_L
CTRL_FROM_MPC

IN_R
IN_L
ML_RECONFIG
ML_CONNECT

5 V 12 V -12 V
ML_RX
ML_TX

TEMP. Board PRODUCT

ML_IN/OUT SENCE Var. ID
5V
ML_ASIC
DATA_M
DATA_P

5V
ML_RECONFIG

ML Socket ML RJ45
6.2 6.2 6.2
 Wiring diagram 6.3

Wiring diagram

06

μP-H8

07

Small Engine

01

Mainboard

W1
P104 P90
12Vb 1 < < 1 12Vb
12Vb 2 < < 2 12Vb
GND 3 3 GND 04
GND 4 4 GND
MainsFail 5 < < 5 MainsFail
ON 6 > > 6 ON Power Supply
Early_Warning 7 < < 7 Early_Warning
7.1 Available parts

BeoLink Gateway

9001
1

1 5
2
9002
2

*9003

3
3
*Remember to order
pos. no. 5

3
3 9004
3

3 3

01

W1
4
4
4
4 04 Incl. pos. no. 9006

3
3

9006

9007
 Available parts 7.2

BeoLink Gateway 9001 3430101 Lid

9002 6100245 Mains cable, EU - 2.5A - 1.8M
6100328 Mains cable, UK - 2.5A - 1.8M
6100306 Mains cable, US - 2.5A - 1.8M
6100297 Mains cable, JP - 7A - 1.8M
6100098 Mains cable, Korea - 2.5A - 3M
6100040 Mains cable, China - 2.5A - 1.8M
6100298 Mains cable, AUS - 2.5A - 1.8M
6100125 Mains cable, TWN - 2.5A - 125V - 3M
6100151 Mains cable, TH - 2.5A - 1.8M
9003 3430100 Rear cover - Remember to order pos. no. 5
9004 3103271 Stand support
9006 3114532 Chassis f/PCB04
9007 3162928 Cover

01Module 8345420 Pre-prog. PCB01, Mainboard incl. PCB06 and PCB07

04Module 8007132 PCB04, Power Supply incl. pos. no. 9006

W1 6278645 Wire

Survey of screws etc. 1 3103332 Rubber foot

2 2042074 Screw 4 x 8mm
3 2019033 Screw 2.5 x 6mm
4 2013156 Screw 2.5 x 8mm
5 3180014 Blinding label, 2 pcs.

Packing 3393751 Packing, complete

Parts not shown 3376437 Product cover

Accessories 1200225 Wall Bracket

Guides Not for sale, see BeoWise

7.3
Bang & Olufsen
DK-7600 Struer
Denmark

3538232 14-07