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  • Distribution of Marks and Detailed Syllabus

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    Syamprasad P B
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    The document provides a detailed syllabus for a final examination for the posts of Junior Receptionist and Receptionist Cum Telephone Operator. The syllabus covers a wide range of topics divided into 13 sections, including: General Knowledge covering history, geography, economics, the Indian constitution, Kerala governance, science, arts and culture; Current Affairs; Arithmetic, Mental Ability and Reasoning; English; Regional Language; and a Special Topic related to the duties of the post. Key areas under General Knowledge include political and social history of India and Kerala, physiography of India and Kerala, economic plans and policies of India, the structure of government in India, and life sciences.

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    XI. Receptionist

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    The document provides a detailed syllabus for a final examination for the posts of Junior Receptionist and Receptionist Cum Telephone Operator. The syllabus covers a wide range of topics divided into 13 sections, including: General Knowledge covering history, geography, economics, the Indian constitution, Kerala governance, science, arts and culture; Current Affairs; Arithmetic, Mental Ability and Reasoning; English; Regional Language; and a Special Topic related to the duties of the post. Key areas under General Knowledge include political and social history of India and Kerala, physiography of India and Kerala, economic plans and policies of India, the structure of government in India, and life sciences.

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    30 views11 pages

    Distribution of Marks and Detailed Syllabus

    Uploaded by

    Syamprasad P B
    The document provides a detailed syllabus for a final examination for the posts of Junior Receptionist and Receptionist Cum Telephone Operator. The syllabus covers a wide range of topics divided into 13 sections, including: General Knowledge covering history, geography, economics, the Indian constitution, Kerala governance, science, arts and culture; Current Affairs; Arithmetic, Mental Ability and Reasoning; English; Regional Language; and a Special Topic related to the duties of the post. Key areas under General Knowledge include political and social history of India and Kerala, physiography of India and Kerala, economic plans and policies of India, the structure of government in India, and life sciences.

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    of 11

    DETAILED SYLLABUS FOR FINAL EXAMINATION (DEGREE LEVEL)

    Main Examination for the posts of JUNIOR RECEPTIONIST {Kerala Minerals


    and Metals Ltd.} (Cat.No. 147/2020) / RECEPTIONIST CUM TELEPHONE
    OPERATOR {Kerala State Drugs and Pharmaceuticals Ltd.} (Cat.No. 492/2020)

    Distribution of Marks and Detailed Syllabus

    I. General Knowledge
    i. History 5
    ii. Geography 5
    iii. Economics 5
    iv. Indian Constitution 8
    v. Kerala – Governance and System of 5
    Administration
    vi. Life Science and Public Health 4
    vii. Physics 3
    viii. Chemistry 3
    ix. Arts, Literature, Culture, Sports 4
    II. Current Affairs 8
    III. Simple Arithmetic, Mental Ability and Reasoning 10
    IV. General English 10
    V. Regional Language (Malayalam, Kannada, 10
    Tamil)
    VI. Special Topic (Subject Related to the nature of 20
    duty of the post)
    Detailed Syllabus

    I. GENERAL KNOWLEDGE

    (i) HISTORY (5 Marks)

     KERALA - Arrival of Europeans-Contributions of Europeans- History of


    Travancore from Marthanda Varma to Sree Chithirathirunnal- Social and
    Religious Reform movement- National movement in Kerala- Literary Sources
    of Kerala History- United Kerala Movement- Political and Social History of
    Kerala after 1956.

     INDIA – Political History- Establishment of the British- First War of


    Independence – Formation of INC- Swadeshi Movement- Social Reform
    movement- Newspapers - Literature and Arts during the freedom struggle –
    Independence Movement & Mahathma Gandhi - India’s independent –
    Post independent period - State reorganization – Development in Science,
    Education, and Technology – Foreign policy.

     WORLD – Great Revolution in England- American War of Independence –


    French Revolution- Russian Revolution – Chinese Revolution- Political
    History after Second World War- UNO and other International Organizations

    ii) GEOGRAPHY (5 Marks)

    Basics of Geography – Earth Structure – Atmosphere, Rocks, Landforms,


    Pressure Belt and Winds, Temperature and Seasons, Global Issues- Global
    Warming- Various forms of Pollution, Maps- Topographic Maps and Signs,
    Remote Sensing – Geographic Information System, Oceans and its various
    movements – Continents, – Nations and their specific features.

    INDIA – Physiography- States and its features, Northern Mountain Region,


    Rivers, Northern Great Plain, Peninsular Plateau, Coastal Plain, Climate –
    Natural Vegetation - Agriculture – Minerals and Industries- Energy Sources,
    Transport system – Road- Water- Railways- Air.

    Kerala – Physiography- Districts and its features - Rivers- Climate – Natural


    Vegetation - Wild life - Agriculture and research centers – Minerals and
    Industries - Energy Sources - Transport system – Road - Water- Railway- Air

    (iii) ECONOMICS (5 Marks)

    India : Economy, Five Year Plans, New Economic Reforms, Planning


    Commission and Niti Aayog, Financial Institutions, Agriculture – Major Crops,
    Green Revolution, Minerals. Direct and indirect taxes in India, GST in India-
    rationale and structure of GST, benefits of GST.

    (iv) INDIAN CONSTITUTION (8 Marks)

    Constituent Assembly-Preamble-Citizenship- Fundamental Rights, Writs


    -Habeas Corpus, Mandamus, Prohibition, Certiorari and Quo warranto.
    Directive Principles of State Policy- Fundamental Duties- Structure of
    Governments- Union Executive, Parliament and Judiciary- State Executive,
    Legislature and Judiciary- Local Self Government Institutions (LSGIs)-
    Important Constitutional Amendments (42, 44, 52, 73, 74, 86, 91, 97, 101, 102,
    103, 104)- Constitutional Authorities and their functions - Comptroller and
    Auditor General, Attorney General, Advocate General, Election Commission of
    India, State Election Commission, Union Public Service Commission, State
    Public Service Commission- Finance Commission- State Finance Commission-
    GST Council- Distribution of legislative powers- Union List- State List-
    Concurrent List- Services under the Union and the States- Tribunals-National
    Commission for Scheduled Castes- National Commission for Scheduled Tribes-
    National Commission for Backward Classes- Official Language-Regional
    Languages-Language of the Supreme Court, High Courts, etc-Special directives
    relating to languages

    (v) Kerala Governance and System of Administration – (5 Marks)


    Kerala State Civil Service- Quasi-judicial bodies, various Commissions, Basic
    facts of socio-economic development- Planning Board-Commercial Planning and
    Policies- Disaster Management- Watershed Management- Employment and
    Labour-National Rural Employment Programmes- Land Reforms- Social
    Welfare and Security- Protection of Women, Children and Senior Citizens-
    Population, Literacy, E-governance, Delegated Legislation and its controls-
    Legislative and Judicial controls- Constitutional law remedies against
    Administrative Arbitrariness- Administrative Discretion and its Controls-
    Administrative Adjudication-Principles of Natural Justice.

    (vi) Life Science and Public Health (4 Marks)


    1. Basic facts of Human Body
    2. Vitamins and Minerals and their Deficiency Diseases
    3. Communicable Diseases and Causative Organisms, Preventive and
    Remedial Measures
    4. Kerala – Welfare activities in Health Sector
    5. Lifestyle Diseases.
    6. Basic Health Facts
    7. Environment and Environmental Hazards
    (vii) Physics (3 Marks)
    1) Branches of Physics –Matter - Units, Measurements - Physical Quantities.
    2) Motion - Newton’s Laws of Motion - Third law – Momentum - Projectile
    Motion - Uses of Third Law - Achievements in space missions in India-
    ISRO.

    3) Light- Lens, Mirrors - Problems based on r = 2f - Different phenomena of


    Light - Rainbow - Colours of different materials - Electromagnetic
    Spectrum – IR rays- UV rays - X rays - Photoelectric Effect.

    4) Sound - Different types of Waves - Velocity of Sound in different media -


    Resonance – Reverberation.
    5) Force - Different types of Forces – Friction - Advantages and
    disadvantages of Friction - Liquid Pressure - Buoyant Force – Archimedes
    Principle - Pascal’s law – Density - Relative density- Adhesive Cohesive
    forces- Capillarity - Viscous force - Surface tension.

    6) Gravitation - Centripetal Force - Centrifugal Force - Escape Velocity,


    Satellites - Escape Velocity - Weight Mass - value of ‘g’- 'g' in different
    places.

    7) Heat - Temperature - Different types of thermometers – Humidity -


    Relative Humidity.

    8) Work - Energy - Power - Simple problems relating to Work, Energy,


    Power, Levers - Different types of Levers.

    (viii) Chemistry (3 Marks)

    1. Atom – Molecule - States of Matter – Allotropy - Gas laws - Aqua regia.

    2. Elements - Periodic Table-Metals &Non metals-Chemical Physical


    changes- Chemical reactions-Solutions, Mixtures, Compounds.

    3. Metals-Non metals – Alloys – Acids, Bases - pH value - Alkaloids.

    (ix) Arts, Sports, Literature and Culture (4 Marks)


    Arts
    1. Important Audio Visual Art Forms of Kerala- Famous Places, Institutions,
    Personalities, Artistes and Writers related to origin, development, extension,
    and practice of these Art Forms.

    Sports
    1. Famous Sports personalities of Kerala, India and World – their Sports
    Events, achievements and awards.

    2. Important Awards – Corresponding Fields , Winners

    3. Famous Trophies – Related Events and Sports Items.

    4. Number of Players in Important Sports Items.

    5. Important Terms associated with various Sports and Games.

    6. Olympics - Basic Facts, Venues / Countries, Famous Performances and


    Personalities- India in Olympics-Winter Olympics & Para Olympics.

    7. Asian Games, Afro-Asian Games, CommonWealth Games, SAF Games –


    Venues, Countries, Performance of India, other facts.

    8. National Games.

    9. Games - Events, Players, Achievements.

    10. National Sports / Games , Events of various Countries

    Literature
    1. Malayalam - Important Literary Movements – Icons and their first works.

    2. Main works of Literature related to each movement and their authors.

    3. Writers – Pen name and Nick name.

    4. Famous Works and Characters.

    5. Famous Quotes – Books and Authors.

    6. Beginning of Journalism in Kerala – Pioneers, Journals and Publications.

    7. Famous Awards/ Honours – Writers and their works.

    8. Malayalam Writers who won the Jnanpith Award and related facts.

    9. Malayalam Cinema - Origin, Development, Milestones, Pioneers, National

    Awards.
    Culture
    1. Kerala - Important Celebrations -Places associated with such Celebrations,
    Important Festivals.
    2. Kerala – Cultural Centres, Worship Places, Cultural Leaders and their
    Contributions.
    II. Current Affairs (8 Marks)

    III. Simple Arithmetic, Mental Ability and Reasoning

    (i). Simple Arithmetic (5 Marks)

    1 . Numbers and Basic Operations


    2 . Fraction and Decimal Numbers
    3 . Percentage
    4 . Profit and Loss
    5 . Simple and Compound Interest
    6 . Ratio and Proportion
    7 . Time and Distance
    8 . Time and Work
    9 . Average
    10. Laws of Exponents
    1 1 . Mensuration
    12. Progressions

    (ii). Mental Ability & Reasoning (5 Marks)


    1. Series
    2. Problems on Mathematical Signs
    3. Verifying Positions.
    4. Analogy- Word Analogy, Alphabet Analogy, Number Analogy
    5. Odd man out
    6. Numerical Ability
    7. Coding and Decoding
    8. Family Relations
    9. Sense of Direction
    10. Time and Angles
    11. Time in a clock and its reflection
    12. Date and Calendar
    13. Clerical Ability

    IV. GENERAL ENGLISH

    (i). English Grammar (5 Marks)

    1. Types of Sentences and Interchange of Sentences.


    2. Different Parts of Speech.
    3. Agreement of Subject and Verb.
    4. Articles - The De finite and the Indefinite Articles.
    5. Uses of Primary and Modal A u x i l i a r y Verbs
    6. Tag Questions
    7. Infinitive and Gerunds
    8. Tenses
    9. Tenses in Conditional Sentences
    10. Prepositions
    11. The Use of Correlatives
    12. Direct and Indirect Speech
    13. Active and Passive voice
    14. Correction of Sentences

    (ii) Vocabulary (5 Marks)

    1. Singular & Plural, Change of Gender, Colle ctive Nouns


    2. Word formation from other words and use of prefix or suffix
    3. Compound words
    4. Synonyms
    5. Antonyms
    6. Phrasal Verbs
    7. Foreign Words and Phrases
    8. One Word Substitutes
    9. Words often confused
    10. Spelling Test
    11. Idioms and the ir Meanings

    V. REGIONAL LANGUAGE (10 Marks)


    Malayalam
    1. പദശുദ്ധി
    2. വാക്യശുദ്ധി
    3. പരിഭാഷ
    4. ഒറ്റപദം
    5. പരയായം
    6. വിപരീത പദം
    7. ൈശൈലിക്ള്‍ പഴഞ്ചൊല്ഞ്ചാല്ലുക്ള്‍
    8. സമാനപദം
    9. േചേര്‍ത്തൊല്ത്തെഴുതുക്
    10. സ്ത്രീലിംഗം പുല്ലിംഗം
    11. വചേനം
    12. പിരിൊല്ച്ചെഴുതല്‍
    13. ഘടക് പദം (വാക്യം േചേര്‍ത്തൊല്ത്തെഴുതുക്)

    Kannada

    1. Word Purity / Correct Word


    2. Correct Sentence
    3. Translation
    4. One Word / Single Word / One Word Substitution
    5. Synonyms
    6. Antonyms
    7. Idioms and Proverbs
    8. Equivalent Word
    9. Join the Word
    10. Feminine Gender, Masculine Gender
    11. Number
    12. Sort and Write

    Tamil

    1)Correct Word
    2)Correct Structure of Sentence
    3)Translation
    4)Single Word
    5)Synonyms
    6)Antonyms / Opposite
    7)Phrases and Proverbs
    8)Equal Word
    9)Join the Word
    10) Gender Classification – Feminine, Masculine
    11) Singular, Plural
    12) Separate
    13) Adding Phrases

    VI. Special Topic (20 Marks)

    Module 1: 10 Marks

    PBX Technology Basics: Telephone System fundamentals, ISDN, Types of


    ISDN, BRI and PRI, Private Branch Exchange (PBX) system overview, PBX Vs
    PABX Technology, PABX system components, Uses and applications, EPABX,
    PBX Types, VoIP PBX, Cloud based or Hosted PBX, Hybrid PBX systems.
    Module 2: 10 Marks

    EPABX installation and services offered: Checklist to buy an EPABX system,


    steps to install, Standard set of features: Automated attendant, call holding, call
    forwarding, conference calling, call parking, call camp on, barge in, voice mail
    and voice mailboxes, Direct Inward Dialing (DID), follow-me, Do Not Disturb
    (DND),benefits of EPABX system.

    NOTE: - It may be noted that apart from the topics detailed


    above, questions from other topics prescribed for the
    educational qualification of the post may also appear in the
    question paper. There is no undertaking that all the topics
    above may be covered in the question paper.

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