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11
TLE – HE – WELLNESS
MASSAGE
Quarter 3 – Module 2
PREPARING CLIENTS FOR A WELLNESS
MASSAGE SESSION
TLE – Grade 10
Alternative Delivery Mode
Quarter 3 – Module 2: Preparing Clients for a Wellness Massage Session

First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the government
agency or office wherein the work is created shall be necessary for exploitation of such
work for profit. Such agency or office may, among other things, impose as a condition
the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright
holders. Every effort has been exerted to locate and seek permission to use these
materials from their respective copyright owners. The publisher and authors do not
represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Acelle C. Predanio
Editor: Leila G. de Guzman
Reviewers: Gina S. Zerna and Leila G. de Guzman
Typesetter: Ivah Mae C. Estoconing
Layout Artist: Ivah Mae C. Estoconing
Management Team: Senen Priscillo P. Paulin, CESO V Rosela R. Abiera
Fay C. Luarez, TM, Ed.D., Ph.D. Maricel S. Rasid
Adolf P. Aguilar, TM, Ed.D Elmar L. Cabrera
Nilita R. Ragay, Ed.D
Antonio B. Baguio, Jr., Ed.D.

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental

Tele #: (035) 225 2376 / 541 1117
E-mail Address: negros.oriental@deped.gov.ph
 10

TLE
Quarter 3 – Module 3
Preparing Clients for a
Wellness Massage
Session
Introductory Message
For the facilitator:

Welcome to the TLE-10 Wellness Massage Alternative Delivery Mode (ADM)

Module on Preparing Clients for a Wellness Massage Session.
This module was collaboratively designed, developed and reviewed by
educators both from public and private institutions to assist you, the teacher
or facilitator in helping the learners meet the standards set by the K to 12
Curriculum while overcoming their personal, social, and economic
constraints in schooling.

This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore, this
also aims to help learners acquire the needed 21st century skills while taking
into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing
them to manage their own learning. Furthermore, you are expected to
encourage and assist the learners as they do the tasks included in the module.

For the learner:

Welcome to the Alternative TLE-10 Wellness Massage Delivery Mode (ADM)

Module on Preparing Clients for a Wellness Massage Session!
This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time.
You will be enabled to process the contents of the learning resource while
being an active learner.

This module has the following parts and corresponding icons:

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 This will give you an idea of the skills or
What I Need to Know competencies you are expected to learn in the
module.

This part includes an activity that aims to

check what you already know about the
What I Know
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
This is a brief drill or review to help you link
What’s In the current lesson with the previous one.

In this portion, the new lesson will be

What’s New introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity
or a situation.
This section provides a brief discussion of the
What is It lesson. This aims to help you discover and
understand new concepts and skills.

This comprises activities for independent

practice to solidify your understanding and
What’s More
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
This includes questions or blank
What I Have Learned sentence/paragraph to be filled in to process
what you learned from the lesson.
This section provides an activity which will
What I Can Do help you transfer your new knowledge or skill
into real life situations or concerns.
This is a task which aims to evaluate your
Assessment level of mastery in achieving the learning
competency.
In this portion, another activity will be given
Additional Activities to you to enrich your knowledge or skill of the
lesson learned.

Answer Key This contains answers to all activities in the

module.

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At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part
of the module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other
activities included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through
with it.
If you encounter any difficulty in answering the tasks in this module,
do not hesitate to consult your teacher or facilitator. Always bear in mind
that you are not alone.

We hope that through this material, you will experience meaningful

learning and gain deep understanding of the relevant competencies. You
can do it!

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 What I Need to Know

This module was designed and written with you in mind. It is here to
help you master the preparation of client for wellness massage session. The
scope of this module permits it to be used in many different learning
situations. The language used recognizes the diverse vocabulary level of
students. The lessons are arranged to follow the standard sequence of the
course. But the order in which you read them can be changed to correspond
with the textbook you are now using.

After going through this module, you are expected to: At the end of the
lesson you should be able to:

1. recall personal hygiene practices;

2. know the pointers to do in preparing client for wellness massage

session; and
3. follow scheduled tasks to ensure a clean, sanitary, and safe facility

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 What I Know

Direction: True or False: Write T if the statement is correct and F if it is incorrect.

_____1. Working uniform can be worn out of the salon.

_____2. Underwear and tights should be changed daily and washed in hot soapy
Water.

_____3. Therapists suffering from colds and infections should not treat clients if
possible, but the wearing of a surgical mask will greatly reduce the risk of
Cross-infection.

______4. A daily bath or shower should be taken to maintain cleanliness of the

skin, hair and nails, and to remove stale sweat odors.

______5. Therapists must wash their hands before touching a client and after
cleaning the feet prior to the massage.

______6. If the client has long hair, ask her/him to tie it up, or provide a protective
cover.

______7.A plentiful supply of clean laundered towels and linen should be to hand.

______8. Speak to the client in a polite and friendly manner.

______9. Maintain client privacy at all times.

_____10. Wedding ring and small ear studs can be worn during the massage.

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 Lesson PREPARING CLIENTS FOR A
2 WELLNESS MASSAGE
SESSION
Before starting your massage, require your customer to complete a short
health history. This will help you tailor a needed specific massage. You will briefly
discuss what your customer is looking for in the session and how that may be
achieved.

What’s In

Direction: Enumerate the five pointers to do in preparing client for wellness

massage session.

1. ______________________________________
2. ______________________________________

3. ______________________________________

4. ______________________________________

5. ___________________________________

What’s New

Direction: Fill in the missing letter/s to complete the word. Do this activity on your
notebook.

1. HY_IEN_

2. PSY_HOL_GIC_L

3. C_IEN_

4. P_ACT_CES

5. P_EPARA_IO

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 What is It

PREPARING CLIENT for WELLNESS MASSAGE SESSION

Before starting your massage, require your customer to complete a short

health history. This will help you tailor a needed specific massage. You will briefly
discuss what your customer is looking for in the session and how that may be
achieved.

Once in the massage room, you will exit, allowing time and privacy so for the
customer undress to his/her level of comfort. Give a clean sheet and blanket in which
the customer will cover him/her with and lay on the massage area. You will knock
and enter to begin the session.

Customer massage time is his/hers. Whether you want to talk or relax by

getting lost in the soft music, follow as requested. Keep in mind, communication is a
key to a great massage. If your customer needs lighter or more intense pressure, ask
so it can be adjusted. To find one that will meet his/her expectations. During your
session, the body of the customer will remain covered with the sheet except for the
part that is being massaged.

At the conclusion of the massage, you will leave the room to allow your client
to change their clothes.

After the massage, it is important to tell the customer to drink water to hydrate
the body and help flush out the toxins that have been released.

The following are some pointers on what to do:

1. The greeting - As the client walks through the door, you or the receptionist
should be on hand with a warm greeting. Step out from behind the
reception desk to shake the client‘s hand and smile while making eye
contact.

2. The tour - Escort the client into the treatment area. Point out where the
bathroom is located and any amenities such as the steam room or sauna
the client might use on his or her next visit. Let the client know if a shower
is available before or after the massage. Show the client into the treatment
room and explain where to undress and hang clothing. It‘s a good idea to
remind clients to remove jewelry before the session because lubricants can
cause jeweler to look tarnished and delicate pieces may be damaged during
massage strokes. Use a small dish to hold personal items so that jewelry is
not lost or forgotten.

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 3. The Interview - The client interview does not need to be a complex process,
but each of the items we preview here should be discussed to ensure the
safety of both client and therapist.

4. Transition to Massage - Before you leave the treatment room, show the
client the massage table and explain the position you would like the client
to take on the table after undressing. Because clients may feel very nervous
about how they need to undress, it‘s important to reassure them. You might
say something like this: ―Undress to your level of comfort. Some clients
choose to remove all of their clothing and this is fine, and others prefer to
leave on some of their underclothing, which is also fi ne. You will always be
draped during the session, and I will only undrape the area where I am
working. This is to keep you warm but also to preserve modesty. This is
also a good time to check if the client needs to use the restroom before
undressing. Unless the client needs assistance getting on the massage
table, leave the room while the client undresses. Because some clients feel
nervous that the therapist may walk back in while they are partially
undressed, it helps to say that you will knock and wait to hear they are
ready before you enter.

5. Prepare yourself for the Massage - Usually, clients need no more than 5
minutes to undress and situate themselves on the massage table. Use this
time to warm up your hands and to ground and center your energy for the
session. Use the restroom if you need to and wash your hands carefully
before returning to the treatment room.

PERSONAL HYGIENE PRACTICES

Massage therapists are required by health standards and professional ethics

to provide a clean environment for clients that ensures they don‘t pick up any
diseases while they are at a spa or massage clinic.

On the side of the therapist, the following must be observed to ensure proper
hygiene practice.

a. A daily bath or shower should be taken to maintain cleanliness of the

skin, hair and nails, and to remove stale sweat odor.

b. An antiperspirant should be used to prevent excessive sweating and the

odor of sour sweat.

c. Hair should be clean and neat; it should be kept short or tied back from
the face. Hair must never fall forward around the therapist‘s face and
shoulders or touch the client

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 d. Nails must be well manicured and kept short; nails should not protrude
above the fleshy part of the fingertip. Massage movements cannot be
correctly performed if the nails are long, and long nails may harbor dirt or
bacteria. Nail enamel should not be worn as some clients may be sensitive
to the product and an allergic reaction may result.

e. Hands must be well cared for; they must be smooth and warm for massage.
Therapists should protect the hands with rubber gloves when doing chores.
A good-quality hand lotion should be used night and morning. Gloves
should be worn in cold weather.

f. Therapists should not massage with cuts or abrasions on the hands.

g. Jewelry should be removed or kept to a minimum of wedding ring and small

ear studs. Rings, bracelets and watches can harbor microorganisms or can
injure the client if dragged on the skin. Long earrings and necklaces may
jangle, producing a noise that is disturbing to the client.

h. Underwear and tights should be changed daily and washed in hot soapy
water.

i. White, short-sleeved overalls should be crisp, well laundered and changed

frequently (e.g. every other day). The style should allow free unrestricted
movement of the arms during massage.

j. Feet should be well cared for and washed and dried thoroughly once a day,
using foot powder if necessary.

k. A clean pair of tights should be worn each day; support tights will help
prevent tired legs and varicose veins. Well-fitting low-heeled or flat shoes
without holes or peep toes will protect the feet and avoid pressure points.

l. Working uniform should not be worn out of the salon. Outdoor clothing worn
to work should be changed in a cloakroom to prevent microorganisms being
brought into the salon.

m. Therapists suffering from colds and infections should not treat clients if
possible, but the wearing of a surgical mask will greatly reduce the risk of
cross-infection.

n. Therapists must wash their hands before touching a client and after
cleaning the feet prior to the massage.

Preparations before the actual massage services

1. Preparation of client
a. Speak to the client in a polite and friendly manner.

b. Maintain client privacy at all times.

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 c. Take the client‘s outdoor clothes or show her/him where to hang them.

d. Show the client the treatment area and shower room.

e. Ask the client to undress and give her/him a robe or towel to wear.

f. Ask the client to remove all jewelry and place it in a bag for safekeeping.

g. Instruct the client how to use the shower.

h. Bring the client back to the treatment area.

i. Carry out a client consultation and discuss the treatment. As previously,

explained, the first consultation will be the longest, but a short consultation
should take place before every treatment.

j. Explain fully and ask if the client has any queries. Allow time for the client
to discuss problems and ask questions and answer these fully.

k. If the client has long hair, ask her/him to tie it up, or provide a protective
cover.

2. Psychological preparation of the therapist

Preparing the mind enhances concentration and co-ordination and

contributes to expertise and effectiveness of the massage.

a. Develop a calm, tranquil but positive attitude. It is important to feel secure,

confident and relaxed yourself as this is transmitted to the client both by
your attitude and through your hands.

b. Develop co-ordination between mind and body. The hands and body must
move as a whole – think of your foot position, posture, arm/hand positions,
speed, pressure and rhythm. Remember that massage is a skill that must
be learned and requires constant practice to perform it well. It is very
similar to learning to play a musical instrument.

c. Develop sensory awareness, i.e. the ability to sense and visualize structures
through the hands. Through the sensory receptors in the hands you learn
to identify bony points, degrees of tone or tension in muscles, and variations
found on different tissues and different clients. This ability only comes
through practice and the experience of treating a variety of different types
of client, e.g. young, old, thin, obese, well-toned, poorly toned, tense or
relaxed.

d. Learn to synchronize speed, rhythm and depth so that these remain

consistent throughout the treatment. These will vary depending on the

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 effects required (see page 174). Maximum effectiveness of the treatment will
occur only if these factors are coordinated.

3. Preparation of working area

Ensure that the working area affords the clients total privacy to change and
receive treatment without being overlooked by others.

a. The area may be a curtained section in a large salon, an individual walled

cubicle or a small massage room.

b. The therapist should ensure there is enough space to walk around the
bed and work from all sides, and that there is room for a trolley with
commodities, and a stool.

c. The area should be warm, well ventilated and draught free.

d. It should be quiet, peaceful and free from distracting noise. Soft

relaxing music may be played, but check with the client – some
clients prefer to be quiet.

e. The lighting should be soft and diffuse, not directed above the client
and shining into her/his face.

f. The color scheme should be pale but warming, using pastel rather than
harsh bold colors.

g. The area must be spotlessly clean and tidy.

h. Items required during the massage must be neatly arranged on the trolley
shelf and protected with clean paper tissue or a small sheet.

i. A plentiful supply of clean laundered towels and linen should be to hand.

j. Extra pillows, small support pillows or rolled towels should also be on the
hand.

k. Shower and toilet facilities for the client‘s use should be accessible and
regularly cleaned.

l. A hand basin or sink should be available for the therapist to wash her/his
hands.

m. Disposable towels or hot air dryers should be used to dry the hands.
These must all be scrupulously clean.

n. A lined bin should be on hand for disposal of waste.

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4. Preparation of massage couch

a. Cover the entire surface with a toweling or cotton sheet – the fitted
type is the best, as they stay neat and tidy.

b. Next cover this with a large bath towel or cotton sheet. This must be
removed and boil-washed after each client and a clean one re-applied. Many
salons and colleges use disposable paper sheets (bedroll) to save on the
laundry – these are quite acceptable, but they can tear and crumple during
the massage and may interfere with some movements.

c. Use one or two pillows for the head. Cover these with pillowslips and then
a towel.

d. Fold two large towels and place them at the foot of the bed. These will be
used to cover the client.

e. Place extra pillows, large and small, and a rolled towel on the trolley for use
if extra support is required during the massage.

5. Preparation of trolley or table

The following items should be laid out on the top shelf of the trolley:

a) bottle of cologne – for cleaning the skin if the client has not taken a
shower

b.) bottle of surgical spirit – to clean the feet

c) good quality oil, lotion or cream – used as a medium for the

massage

d) talcum powder or corn starch – these powders may be used instead

of oil or cream as a massage medium. They work well for very
hairy clients.

e) a bowl containing tissues and balls of cotton wool

f.) a bowl for placing the client‘s jewelry is sometimes used, but it is
safer to ask the client to place jewelry in her/his bag and
put this under the couch

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 STANDARD OPERATING PROCEDURES FOR WELLNESS MASSAGE
SESSION

Things sometimes are left undone when employees are confuse on who is
responsible for carrying out certain activities. Who has not heard the excuses such
as “It’s not my job. I thought so-and-so was supposed to do that. That’s our
responsibility‖. In addition, the worst is when no one bothers to take the
responsibility.
Well-explained job descriptions can make people work with ease and
confidence especially when dealing with clients. This reduces the chances of errors,
keeps employees focused, takes pride, and does work professionally.

1. Staff Appearance - All spas should have a clear policy that describes the
acceptable dress code and physical appearance for staff members. Many spas
prohibit certain items of clothing, such as tank tops, jeans, cut-off shorts, flip
flops or mini-skirts. Management may also request that staff members wear
clothing that follows current fashion trends. Some spas may issue staff
uniforms to eliminate issues or institute a dress code that calls for all
employees to wear the same color clothing. Female staff members may be
required to wear makeup and have their hair pulled back.

2. Telephone Procedure - All spa staff members must answer telephones in

a courteous, friendly manner. Most spas require that phone calls be answered
in a certain number of rings, so customers are not kept waiting. They may
also have an office greeting that staff members are required to say when
answering the phone. Staff is usually instructed not to place calls on hold
without asking for the caller‘s permission or keep customers on hold for longer
than a minute. Before hanging up a call, staff members must repeat pertinent
information, such as the scheduled appointment date, time and service.

3. Client Consultation - During consultations, spa employees should learn

exactly what clients hope to get out of a spa treatment. They must read the
client‘s record prior to the consultation to see what previous services have
been performed. Spa staff should then discuss details that are pertinent to the
specific service, such as the client‘s skin or hair type, if they are prone to
allergic reactions or if they have physical conditions that might be aggravated
by certain types of massage. Spa employees should then explain the client‘s
options and help her make an informed decision about what treatment she
should have performed. Once a service has been chosen, the procedure should
be explained to the client in detail so she knows what to expect.

Hygiene and Infection Control Practices

Reporting of Injuries, Diseases and Dangerous Occurrences
Regulations 1985 (RIDDOR)

Law must report the following incidents:

 Deaths

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  Major injuries or poisonings
 Any accident where the person injured is away from work for more than
three days
 Injuries where members of the public are taken to hospital
 Diseases contracted at work
 Dangerous occurrences that did not result in reportable injury but might
have done.

Tasks to Ensure a Clean, Sanitary, and Safe Facility

END OF BUSINESS DAY

1. Wash all bowls, implements, application brushes, trays, and other

equipment with hot, soapy water and wipe with a disinfectant before
storing them in closed containers.
2. Wash cloth products such as massage sheets, blankets, robes, slippers,
hand towels, bath towels, and shower mats in hot water with detergent
and dry using heat before storing in a closed container.
3. Deep clean and disinfect bathrooms.
4. Clean floors, clean and disinfect items in the reception area, clean any
beverage service items, clean common areas, and disinfect items such as
handrails and doorknobs.
5. Empty and disinfect trash bins.

WEEKLY

1. Clean windows, window frames, and window ledges.

2. Deep clean the reception area and wipe down chairs, the beverage service,
magazines, and decorative side tables.
3. Wipe down shelving used to hold retail items and dust retail items.
4. Dust light fixtures, picture frames, the music system, shelving, and
decorative items in the treatment room.
5. Organize CDs, storage cabinets, and supplies.
6. Check smoke detectors to ensure they are in good working order.
7. Check and replace light bulbs both inside and outside the facility.
8. Water and dust plants.

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 What I Can Do

Minute Paper

Directions: Fill out this survey form to evaluate how far you have gone with the
lesson.

( _________________________________________ )
T o p i c / L e s s on

Name of Student: __________________ Date : _____________

Year and Section ___________________ Teacher: __________________
After the lesson / activity/ discussion on ________, I have learned that:
1. ______________________________________________________

But I‘m a little bit confused about:

1. ______________________________________________________

I still want to learn more on:

1. ______________________________________________________

After the lesson / activity / discussion, I feel ______________ because of the

following reason/s:
1. _________________________________________________________
2. _________________________________________________________
3. ____________________________________________________________

Assessment

Direction: Complete the statement by writing on the space provided the

correct word or phrase.
Choose the best answer from the box below.

bin confidence privacy basin

area complex standards trolley

policy water ethics

1.The client interview does not need to be a _________________ process,

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2. Massage therapists are required by health standards and professional
________________.

3. The _________________must be spotlessly clean and tidy.

4. Place extra pillows, large and small, and a rolled towel on the
________________for use if extra support is required during the massage.

5. All spas should have a clear __________ that describes the acceptable
dress code and physical appearance for staff members

6. A hand __________ or sink should be available for the therapist to wash

her/his hands.

7. Maintain client _________________at all times. .

8. After the massage, it is important to tell the customer to drink

_________to hydrate the body and help flush out the toxins that have been
released.

9. Well-explained job descriptions can make people work with ease and
_________________especially when dealing with clients.

10. A lined ___________ should be on hand for disposal of waste

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Answer key

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References

Books:

Ashley, Martin, Massage a career at your fingertips, 3rd Edition,

Communication with Clients – Wendy S. Mayers, (Step-by-Step, Guide

to Diagnosis and Treatment) 2014, Educational Concept

Lifestyle wellness Coaching (2nd edition), James Gavin and Madelein

Mcbrearty, copyright 2013

Mo, Rosser, 2004 , Body Massage Therapy Basics (2nd Edition),

Anatomy, Physiology and First Aid

Wellness Services – Evidence Based Review and Examples) Good

Practice, Final Report, Lyn Winter Armatage, Stanfield et al, Observatory
Report Series No. 76, Published 2010.

Williams, Anne, 2007, Spa Body Work A Guide for Massage Therapists.

Internet Resources:

http://www.baranduda-beauty.com.au/massage_aftercare.ph