Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 398 views

    Procedures For Filing of Complaint

    Uploaded by

    joy
    This document outlines the 8-step process for filing a complaint against a licensed contractor in the Philippines with the Philippine Contractors Accreditation Board (PCAB). [1] A complainant first fills out a complaint form and affidavit and submits it to the PCAB office. [2] The PCAB then evaluates the complaint and may bring it before the board for consideration within 30 days. [3] After responding to any board actions, a final decision to penalize the contractor or dismiss the complaint is issued.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Procedures For Filing of Complaint

    Uploaded by

    joy
    398 views3 pages
    This document outlines the 8-step process for filing a complaint against a licensed contractor in the Philippines with the Philippine Contractors Accreditation Board (PCAB). [1] A complainant first fills out a complaint form and affidavit and submits it to the PCAB office. [2] The PCAB then evaluates the complaint and may bring it before the board for consideration within 30 days. [3] After responding to any board actions, a final decision to penalize the contractor or dismiss the complaint is issued.

    Original Description:

    Procedure

    Original Title

    Procedures for filing of Complaint

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document outlines the 8-step process for filing a complaint against a licensed contractor in the Philippines with the Philippine Contractors Accreditation Board (PCAB). [1] A complainant first fills out a complaint form and affidavit and submits it to the PCAB office. [2] The PCAB then evaluates the complaint and may bring it before the board for consideration within 30 days. [3] After responding to any board actions, a final decision to penalize the contractor or dismiss the complaint is issued.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    398 views3 pages

    Procedures For Filing of Complaint

    Uploaded by

    joy
    This document outlines the 8-step process for filing a complaint against a licensed contractor in the Philippines with the Philippine Contractors Accreditation Board (PCAB). [1] A complainant first fills out a complaint form and affidavit and submits it to the PCAB office. [2] The PCAB then evaluates the complaint and may bring it before the board for consideration within 30 days. [3] After responding to any board actions, a final decision to penalize the contractor or dismiss the complaint is issued.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Annex “C.

    9”

    1. Frontline Service with Description


     Procedures for Filing of Complaints (Complaints vs Licensed Contractors) - Handling of
    Customer Complaint against Licensed Contractors

    2. Schedule of Availability of Service


     8:00 a.m. – 5:00 p.m. (Monday thru Friday)

    3. Address and Contact Information of Frontline Office


     5th Floor, Executive Building Center, 369 Sen. Gil J. Puyat Ave., Makati City
     Tel. No.: 895-4258, Telefax: 895-4220
     pcab@dti.gov.ph, pcabphil@yahoo.com

    4. Who May avail of the Service


     Any Person

    5. What are the Requirements


     Complaint affidavit with appropriate supporting documents
    6. Fees

    None

    7. How to Avail of the Service

    Duration Amou
    Officer or
    of Action nt of Documen
    Applicant / Employee
    Step (under Fees, ts to be
    Client’s Steps Agency’s Action Responsibl Office Location
    No. normal if Presented
    (What to do) e for Each
    circumsta neces by Client
    Step
    nces) sary
    1 Fill-out the Receive and PAD PCAB Makati /
    Inquiry/Custo record details of Personnel / DTI Provincial
    mer customer CIAP or Regional
    Complaint complaint Helpdesk Office
    Form (PCAB-
    PAD-ICC-
    F01) and
    execute
    Complaint
    Affidavit
    2 Evaluate within 15 Legal Staff PCAB Makati
    Complaint working / Division
    days from Chief /
    receipt of Executive
    complaint Director
    3 Include Case as within 30 Legal Staff PCAB Makati
    Agenda item in days from / Division
    monthly Board receipt of Chief /
    Meeting complaint Executive
    Director /
    PCAB
    Board

    Enabling Business, Empowering Consumers

    PHILIPPINE CONTRACTORS ACCREDITATION BOARD


    5F, Executive Building Center, 369 Sen. Gil J. Puyat Ave., Makati City 1209, Philippines
    Telephone: (632)895-4258 Telefax: (632)895-4220 E-mail: pcab@dti.gov.ph
    ciap.dti.gov.ph
    Within 10 working within 10 -do- -do-
    days from date of days from
    Board Meeting, receipt of
    prepare Notice of Notice of
    Board Action Board
    requiring the Action/lett
    Charged er
    Respondent to
    submit Answer

    4 Evaluate the 30 Legal Staff PCAB Makati


    Answer of the working / Division
    Respondent days Chief /
    Executive
    Director /
    PCAB
    Board
    Case taken up in PCAB PCAB Board /
    Board Meeting Board / DTI-OLA
    immediately after DTI-OLA
    evaluation of
    Answer

    If no Answer
    and/or no request
    for additional
    time, recommend
    case for decision
    based on
    available
    documents
    Issue Notice of within 5 PCAB PCAB Makati /
    Board Action or working Board / DTI-OLA
    refer to DTI-OLA days from DTI-OLA
    if case needs date of
    further Board
    investigation) Meeting

    5 If case heard at within 30 Legal Staff PCAB Makati


    DTI-OLA, present days from / Division
    OLA receipt of Chief /
    Recommendation OLA Executive
    in Board Meeting Recomme Director /
    ndation PCAB
    Board
    Issue Board -do- -do-
    Resolution to
    penalize or
    Notice of Board
    Action for
    dismissal.

    Procedures for Filing of Complaints – Complaints vs Licensed Contractors | Page 2 of 3


    Updated as of 05/02/2016
    6 In case of Evaluate Motion Legal Staff PCAB Makati
    penalty, File for / Division
    Motion for Reconsideration Chief /
    Reconsiderati and present to Executive
    on the Board in a Director /
    (within 10 Board Meeting PCAB
    days from after evaluation Board
    receipt of Issue Notice of -do- -do-
    Decision) Board Action if
    Motion granted or
    prepare a Board
    Resolution if
    denied
    7 If Motion for CIAP Board CIAP CIAP Makati
    Reconsiderati decides the Board
    on is denied, Appeal (Note:
    appeal to CIAP Board holds
    CIAP Board quarterly
    (Sec. 11(b), meetings) either
    IRR of PD Penalize or
    1746) Dismiss.
    8 Receive Final Record and PAD PCAB Makati /
    Decision inform client of Personnel/ DTI Provincial
    action taken CIAP or Regional
    Helpdesk Office
    END OF TRANSACTION

    Procedures for Filing of Complaints – Complaints vs Licensed Contractors | Page 3 of 3


    Updated as of 05/02/2016

    You might also like