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    2021-12 MPII-ESII-QUAII Current Sense Socket Issue - Rev3

    Uploaded by

    Michael Schmidt
    Some MultiPlus-II, EasySolar-II, and Quattro-II inverter/chargers have an issue where the AC input current measurement is incorrect due to a contact issue in the Current Sense socket. This affects power assist functionality and AC input current limiting. To fix it, turn the unit off and insert then remove a 3.5mm headphone jack into the Current Sense socket a few times before turning the unit back on.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    2021-12 MPII-ESII-QUAII Current Sense Socket Issue - Rev3

    Uploaded by

    Michael Schmidt
    13 views2 pages
    Some MultiPlus-II, EasySolar-II, and Quattro-II inverter/chargers have an issue where the AC input current measurement is incorrect due to a contact issue in the Current Sense socket. This affects power assist functionality and AC input current limiting. To fix it, turn the unit off and insert then remove a 3.5mm headphone jack into the Current Sense socket a few times before turning the unit back on.

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    2021-12 MPII-ESII-QUAII Current Sense Socket Issue - rev3

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    Some MultiPlus-II, EasySolar-II, and Quattro-II inverter/chargers have an issue where the AC input current measurement is incorrect due to a contact issue in the Current Sense socket. This affects power assist functionality and AC input current limiting. To fix it, turn the unit off and insert then remove a 3.5mm headphone jack into the Current Sense socket a few times before turning the unit back on.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    13 views2 pages

    2021-12 MPII-ESII-QUAII Current Sense Socket Issue - Rev3

    Uploaded by

    Michael Schmidt
    Some MultiPlus-II, EasySolar-II, and Quattro-II inverter/chargers have an issue where the AC input current measurement is incorrect due to a contact issue in the Current Sense socket. This affects power assist functionality and AC input current limiting. To fix it, turn the unit off and insert then remove a 3.5mm headphone jack into the Current Sense socket a few times before turning the unit back on.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    MultiPlus-II/EasySolar-II/Quattro-II Current Sense socket issue

    Tech note – December 2021 - rev 3 www.victronenergy.com

    Summary and how to recognise


    Some MultiPlus-II, EasySolar-II and Quattro-II inverter/chargers can have an issue with its AC input current
    measurement. Due to a contact issue in the Current Sense socket, the unit will read wrong values for the AC
    input current.

    This affects the common use case: systems where such external current sensor is not installed.

    The problem appears when AC (grid or generator) is connected to the AC-input. There is no problem showing
    when inverting.
    Possible symptoms:
    • Power Assist will not work correctly.
    • During charge the AC current input limit is ignored.
    • In an ESS system the unit will behave unpredictable, resulting in (high) power being randomly generated to or taken from
    the grid.
    And lastly, in all above mentioned cases the real power from/to the grid will have no relation with the power displayed on the GX,
    VRM Portal, VictronConnect App or VEConfigure. The displayed power will likely (but not necessarily) stay at 0 W and 0 Amps.

    Picture left showing incorrect data on (CC)GX and the VRM Dashboard.
    Picture right showing 0.0W AC Loads and 63W consumed power from the grid. In reality a 600W load is connected.

    Affected models & incidence


    All MultiPlus-II, EasySolar-II and Quattro-II models, featuring such socket can be affected. The problem does not occur often, but is
    hard to recognise in case you are not aware of the possibility – while simple to solve. Note that we are still investigating the issue
    further, and will send more information when available.

    Solution & cause details


    To fix the contact, first switch the unit off and then briefly insert a 3.5mm jack plug (standard old style headphone plug) in the
    connector. Remove and re-insert the jack plug a few times to clear the issue. Finally, remove the jack plug and switch the unit back
    on. The problem is now resolved.

    The background: in the socket, there is a mechanism that electrically connects the internal current sensor to the measurement
    circuitry. Inserting an external current sensor breaks that connection and makes it use the external current sensor instead. The
    problem is a bad contact when there is no external current sensor inserted.

    Victron Energy B.V. | De Paal 35 | 1351 JG Almere | The Netherlands


    E-mail: sales@victronenergy.com | www.victronenergy.com
    Appendix – step by step instructions

    Step 1: turn the I-0-II switch, see lower right in below picture, to the ‘0’ (Off) position.

    Step 2: open the black connection cover by unscrewing the two screws at the bottom.

    Step 3: insert a 3,5mm jack plug (any 3.5mm jack plug will do, also when connected to a headphone), and remove it. Do this a few
    times. Then remove the plug.

    Step 4: Turn the unit ‘On’ and check on your GX device and/or on the VRM dashboard to see if the AC-input current is showing the
    correct values.

    Picture of the connections of the MultiPlus-II. Encircled the Current Sense socket.

    Victron Energy B.V. | De Paal 35 | 1351 JG Almere | The Netherlands

    E-mail: sales@victronenergy.com | www.victronenergy.com

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