KPMG Workday Optimization Support
KPMG Workday Optimization Support
KPMG Workday Optimization Support
Support Services
Transform your Workday solution from transactional to strategic with a framework for
continuous improvement.
The Software-as-a-Service (SaaS) model has helped solve Optimization and Support Services provide a combination of
many of the technical issues associated with on-premise tactical and strategic services that enables organizations to
software. Users of cloud-based applications, such as Workday transition their enterprise solution from a transaction based
Financials and Human Capital Management, have attained tool into an enabler of strategic objectives.
important benefits such as a lower total cost of ownership and
These services can be tailored for specific client needs and include
more rapid deployment.
three phases: Initial Assessment, Execution, and Optimization.
However, these benefits are accompanied by new challenges.
Stage 1: The initial assessment
Organizations must manage the weekly service updates
During the initial assessment, KPMG looks at the following areas:
and biannual full product updates that are driven by Workday
and do this with limited product documentation or qualified • Stakeholder engagement
resources. They struggle to stay current with industry
• Operating model
practices and new features and may not be aware of their
system’s full capabilities. As a result, their enterprise solution • People
is simply a transactional tool with only baseline functionality, • Technology
unable to keep up with initiative and feature requests that
linger from one deployment to the next. All of this makes • Information
it difficult for organizations to realize the full value of their (data, analytics, and reporting)
Workday investment. • Process
KPMG Workday Optimization and Support Services • Governance and controls
KPMG LLP (KPMG) is helping Workday clients capture
In the assessment, KPMG may provide a thorough configuration
value from their investments in Workday. KPMG’s Workday
analysis, identify risks and opportunities, inventory the number of
integrations, and define the required improvements
to achieve business goals. The outcome is a set of
prioritized recommendations that form the plan for
STAGE 1 STAGE 2 STAGE 3 the execution phase.
INITIAL ASSESSMENT EXECUTION MAINTAIN AND OPTIMIZE
Stage 2: Execution plan
The business goals defined during the initial
assessment help build the execution plan for this
phase. The key optimization areas of stakeholder
Ad hoc Support engagement, operating model, people, technology,
• Comprehensive configuration • Business process modifications
analysis • Data cleanup activities information, process, and governance and control
• Identification of system risks and
opportunities
• System administrator and super-user
knowledge transfer and enablement
Update Analysis
and Planning
Annual
Health Check
are again considered. The execution plan could
• Integration inventory and
technical analysis
• Integration cleanup and optimization include initiatives such as business process
• Dashboard, KPI, and advanced
• Full presentation of findings and
recommendations
analytics development • Annual health check routine redesign or development of dashboards, KPIs, or
• Ongoing update review, fit analysis, and
• Identify improvements to achieve
business goals
uptake planning advanced analytics. Other elements of the plan
• Delivery of dashboards and advanced
• Develop and finalize execution plan analytics to executive leadership could focus on developing user group meetings or
• Continued knowledge transfer, system
administrator education, and super-user user feedback mechanisms. KPMG works closely
enablement
with the client to identify and prioritize the initiatives
AD HOC SUPPORT that will help them transition from a reactive culture
into a more strategic maintenance model.
1
Forrester Research
2
IDC
Some of the services described herein may not be permissible for KPMG audit clients and their affiliates.
Contact us
Keith Mattioli
Principal, Workday Practice Leader
T: +1 408-367-7609
E: kmattioli@kpmg.com
The information contained herein is of a general nature and is not intended to address the specific circumstances of any particular individual or entity.
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February 2015
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