Quality-Plan - Marraf.2022-2023 Raouf Taha FINAL
Quality-Plan - Marraf.2022-2023 Raouf Taha FINAL
Quality-Plan - Marraf.2022-2023 Raouf Taha FINAL
PLAN
The purpose of this procedure is to highlight the processes needed for the quality
management system for continual improvement.
2. Scope
This International Standard specifies requirements for a quality management system where an
organization
a) needs to demonstrate its ability to consistently provide product that meets customer
and applicable statutory and regulatory requirements, and
b) Aims to enhance customer satisfaction through the effective application of the system,
including processes for continual improvement of the system and the assurance of
conformity to customer and applicable statutory and regulatory requirements.
3. References
5. Responsibilities
Top management shall provide evidence of its commitment to the development and
implementation of the quality management system and continually improving its
effectiveness by.
a) communicating to the organization the importance of meeting customer as well as
statutory and regulatory requirements,
b) establishing the quality policy,
c) ensuring that quality objectives are established,
d) conducting management reviews, and
e) Ensuring the availability of resources.
Management representative
Top management shall appoint a member of the organization's management who, irrespective
of other responsibilities, shall have responsibility and authority that includes
a) ensuring that processes needed for the quality management system are
established, implemented and maintained,
b) reporting to top management on the performance of the quality management system
and any need for improvement, and
c) Ensuring the promotion of awareness of customer requirements throughout
the organization.
6. Procedure
A fully documented QMS will ensure that two important requirements are met:
• The customers’ requirements – confidence in the ability of the organization to deliver the
desired product and service consistently meeting their needs and expectations.
• The organization’s requirements – both internally and externally, and at an optimum cost
with efficient use of the available resources – materials, human, technology and information.
These requirements can only be truly met if objective evidence is provided, in the form of
information and data, to support the system activities, from the ultimate supplier to the
ultimate customer.
A QMS enables an organization to achieve the goals and objectives set out in its policy and
strategy. It provides consistency and satisfaction in terms of methods, materials, equipment,
etc., and interacts with all activities of the organization, beginning with the identification of
customer requirements and ending with their satisfaction, at every transaction interface.
Management systems are needed in all areas of activity, whether large or small businesses,
manufacturing, service or public sector. A good QMS will:
• Set direction and meet UBC & ASTM
• Improve process control
• Reduce wastage
• Lower costs
• Increase market share
• Facilitate training
• Involve staff
• Raise morale
The major clauses and sub‐clause are:
Scope
Normative reference
Terms and definitions
Quality management
system General requirements
Documentation requirements
Management responsibility
Management commitment
Customer focus
Quality
policy
Planning
Responsibility, authority and
communication Management review
Resource management
Provision of resources
Human resources
Infrastructure
Work environment
Product realization
Planning of product
realization Customer‐related
processes Design and/or
development Purchasing
Production and service operations
Control of measuring and monitoring devices
Measurement, analysis and improvement
General
Planning
Monitoring and measurement
Control of non‐conforming product
Analysis of data
Improvement
Setting up a QMS
As illustrated in the Process section, for organizations to function effectively, they have to
identify and manage numerous interlinked, cross‐functional processes; always ensuring
customer satisfaction is the target that is achieved. The schematic illustrates this concept:
The adoption of a QMS needs to be a strategic decision of an organization, and is influenced by
varying needs, objectives, the products/services provided, the processes employed and the size
and structure of the organization. A QMS must ensure that the products/services conform to
customer needs and expectations, and the objectives of the organization. Issues to be
considered when setting up a QMS includes its:
• Design
• Build
• Control
• Deployment
• Measurement
• Review
• Improvement
Taking each of these in turn:
In-house Design and build includes the structure of the quality management system, the
process and its implementation. Its design must be led by senior managers to suit the needs of
The organization and this is ideally done using a framework to lead the thinking. Design of the
QMS should come from determining the organization’s core processes and well‐defined goals
and strategies, and be linked to the needs of one or more stakeholders.
The process for designing and building the QMS must also be clear, with the quality function
playing a key role, but involvement and buy‐in to the system must also come from all other
functions.
Deployment and implementation is best achieved using process packages, where each core
process is broken down into sub‐processes, and described by a combination of documentation,
education, training, tools, systems and metrics. Electronic deployment via Intranets is
increasingly being used.
Control of the QMS will depend on the size and complexity of the organization. ISO is a site‐
based system, and local audits and reviews are essential even if these are supplemented by
central reviews.
Local control, where possible, is effective, and good practice is found where key stakeholders
are documented within the process and where the process owner is allowed to control all of
the process.
Ideally, process owners/operators are involved in writing procedures.
Measurement is carried out to determine the effectiveness and efficiency of each process
towards attaining its objectives. It should include the contribution of the QMS to the
organization’s goals; this could be achieved by measuring the following:
• Policy definition completeness
• Coverage of business
• Reflection of policies
• Deployment
• Usage
• Whether staff find the QMS helpful in their work
• Speed of change of the QMS
• Relevance of QMS architecture to the job in hand
A form of scorecard deployed through the organization down to individual objective level can
be employed, and the setting of targets at all levels is vital.
Review of the effectiveness, efficiency and capability of a QMS is vital, and the outcome of
these reviews should be communicated to all employees. Reviewing and monitoring should be
conducted whether or not improvement activities have achieved their expected outcomes.
Improvement should follow as a result of the review process, with the aim of seeking internal
best practice. It is part of the overall improvement activities and an integral part of managing
change within the organization.
• Customer focus
• Leadership
• Involving people
• Process approach
• Systems approach
• Continual improvement
• Factual decision making
• Mutually beneficial supplier relationships
Taking each one in turn, they are explained more fully as:
An effective QMS must ensure that the organization has a strong Customer Focus. Customer
needs and expectations must be determined and converted into product requirements.
Top management has to demonstrate Leadership. Providing unity of purpose through an
appropriate quality policy, ensuring that measurable objectives are established, and
demonstrating that they are fully committed to developing, sustaining and improving the QMS.
Managers must ensure that there is Involvement of People at all levels in the organization.
This includes ensuring that there is an awareness of the importance of meeting customer
requirements and responsibilities in doing this, and people are competent, on the basis of
appropriate training and experience.
An effective QMS must be a strategic tool designed to deliver business objectives, and must
have, at its core, a Process Approach, with each process transforming one or more inputs to
create an output of value to the customer. The key business processes may be supported by
procedures and work instructions in those cases where it is judged necessary to rigidly define
what rules are to be followed when undertaking a task. Most organizations will have core
business processes that define those activities that directly add value to the product or service
for the external customer, and supporting processes that are required to maintain the
effectiveness of the core processes.
The understanding of the many interrelationships between these processes demands that a
Systems Approach to management is adopted. The processes must be thoroughly understood
and managed so that the most efficient use is made of available resources, to ensure that the
needs of all the stakeholders –customers, employees, shareholders and the community ‐ are
met.
Reviews and Assessments
A good QMS will not function or improve without adequate review and assessment.
Review and Assessment are carried out to ensure that actual methods are adhering to the
documented procedures, whilst system reviews should be carried out systematically, to ensure
the system achieves the required effect.
There should be a schedule for carrying out reviews, with different activities possibly requiring
different frequencies.
7. Flow Chart :
II.
QUALITY ASSURANCE
/ QUALITY CONTROL
PLAN
QUALITY ASSURANCE PLAN
1. Plan Objectives:
This Quality Assurance Plan is applicable to all the works to be performed in the
Project. The program involves the strict adherence and implementation in
compliance with the specification for all construction activities, which comprises
of the following but not limited to:
3.1 QC Personnel may at any time stop any work-in-progress not fully
complying with the contract requirements. In stopping any sub- contract
work, a notice stating the reasons for rejecting will be issued. Work will
not proceed until these unsatisfactory conditions have been rectified /
corrected.
3.2 Full authority on behalf of MARRAFIQ to implement all aspect of the QC
program including authority to reject non-complying work and order
removal is vested to the Quality Control Personnel.
3.3 Any deficiency will be corrected and the QC Manager shall be notified
accordingly, before concealment of such work.
4.1 QC Manager :
e. Enforce “Hold-Points”
l. Ensure that the correct implementations of the approved inspection test plan.
5. QC Meetings:
Each day, every member of the QC team will meet with the QC Manager; topic
is to discuss progress and/or information. At the end of each day’s work, each
QC Inspector will submit a daily report.
A bi-weekly QC meeting will be held which will enable the week’s
progress/problems to be discusses and also formulate the Weekly QC Report to
the Client.
6.1 While the QC Section is a separate entity within MARRAFIQ it may, from
time to time require the temporary assistance of specialists. The QC
Manger is authorized to call upon anyone in MARRAFIQ Construction
Team, to assist in the review of technically complex problems or for the
resolution of certain problem, which may occur during construction.
6.2 Daily contact with the Construction Manager and site supervisors will be
maintained to encourage the reduction and eventual elimination of site
problems while still ensuring contract schedules and programs are
maintained.
7.1 The QC section will be responsible for evaluating all materials and goods
specifications and approval prior to ordering thus determining their
compliance with the Contract Specification prior to delivery on site. With
QC visits to manufacturing plants and ocular inspection of site deliveries,
it is assured that a material being used complies with the specifications. A
Specification Comparison sheet shall be submitted from Client for
approval prior to initiating procurement activities.
8.1 The QC section will be aware of shop drawings and shall ensure that
all component parts meet with Contract Specifications and Drawings,
as received from the Client for construction.
8.2 QC material Engineer will be responsible for reviewing all material
submittals in compliance with Contract Specifications and Drawings.
8.4 The Quality Control section will be responsible for reviewing all
Purchase Orders, issued to the Project of permanent construction
materials and verifying that all necessary quality-related requirements
are incorporated on said requisitions will be verified as being placed
with Client-approved vendors.
9.1 Inspectors shall inspect all materials received on site and satisfy
themselves that these materials are acceptable as per Contract
Specifications and are comparable to the Purchase Order placed, handled,
stored and installed, in a manner not detrimental to the quality of the
products. Receiving inspection result shall be recorded. Material
Inspection Report to be filed up.
9.2 Inspectors shall be aware at all times of the progress of work on each
individual plot, and shall carry out all necessary duties including “Hold-
Point” imposition pending Client Inspection.
9.3 Inspectors shall prepare a request for inspection for the following day and
submit a copy to Client 24 hours prior to inspection time.
9.6 Definitions :
The above plan, included as part of the Quality Control Program, is aimed
at ensuring that only high quality products are processed for incorporation
within contract works. Working closely with the procurement and
expediting manager. The Quality Control section will arrange any
necessary correction to a non-conformance item and coordinate all matters
related to Off-Site Quality Control.
(i) Expertise;
(ii) Experience; and,
(iii) Manufacturing/Supplier capability.
k) Inspection Reports;
10.8.2 Definitions:
10.10.1 Upon receipt of purchase items at the site, they shall immediately be
checked for quantity and dimension and a visual inspection carried
out for finish and in conformity with the specification. The delivered
materials shall be checked against copies of the original procurement
documents and any discrepancy, breakage, loss or damage shall
immediately report to the Procurement and Expediting Manager.
10.10.2 Inspection shall be carried out by the responsible Store man with
assistance in cases of technical complexity by Quality Control
Technicians/Inspectors.
10.10.3 Access shall be provided to the client at all reasonable times to verify
deliveries.
10.10.4 Copies of inspection reports on produced items received at the site are
to be retained at the Contractor’s site office.
A. CONTROL OF DOCUMENTS
B. CONTROL OF DRAWINGS:
3. All old drawings will be retrieved and replaced with the revised
drawing, all concerned personnel, and site workers will be issued a
copy of the revised drawing.
E. RECORD CONTROL
1. All quality control documents will be filed in a cabinet. Each file has
labels to show the contents and to ensure easiness in picking which file
is needed. Each file is also labeled by discipline. All quality control
records are open for verification of personnel concerned.
2. The location and size of mock-up must come from the discretion of the
client and they should be informed 10 days in advance of the dates &
the times when mock-up is installed.
3. Mock-up sample is the representation of the proposed materials &
construction so it must show the capability of product to comply with
the necessary requirements and show the proposed range of aesthetic
aspect and workmanship.
1. The contractor shall have inspection & test plan approved by the client
indicating in details the methods & timing for testing. Measurements
to assure compliance with the contact requirements.
2.Inspection & test plans shall have provisions for ensuring and
recording that prerequisite's for any given test have been met.
3. The process for inspection, testing, & documentation shall abide the
requirements of the technical specification, drawing, & supplier data
as part of the attachment. Included herein are the following:
g. Any activities shall not proceed beyond any "hold point" until
the client has inspected the particular activity.
K. METHOD STATEMENTS
`
Eng. Ashraf Zidan Eng. Ibrahim Khater
‘Mechanical’ ‘Electrical’
Project Manager
G.Nemr
Construction Manager
A.Helmy
Supervisor Supervisor
M.Moneim S.Sharaf
Technical Technical
On site Office Office
Engineer Engineer Forman
Forman
Off site
IV.
REQUEST FOR
INSTALLATION
INSPECTION FORM (IR).
V.
NON - CONFORMANCE
REPORT FORM (NCR).
VI.
MATERIAL SUBMITTAL
FORM (MS).
VII.
REQUEST FOR MATERIAL
INSPECTI ON FORM (MIR).
VIII.
SHOP DRAWINGS
SUBMITTAL (SDS).
IX.
REQUIST FOR
INFORMATION (RFI).
X.
TECHNICAL SUBMITTAL (TS).
XI.
AS BUILT DRAWINGS FORM.
XII.
START NEW ACTIVITY FORM.
XIII.
METHOD OF STATEMENT
FORM.
XIV.
LETTERS FORM.
XV.
REQUEST FOR INSTALLATION
I NSPECTION FORM
(IR)internal
XVI.
NON - CONFORMANCE
REPORT FORM(NCR)internal
XVII.
REQUEST FOR MATERIAL
INSPECTI ON FORM (MIR)
internal
XVIII.
REQUIST FOR INFORMATION
(RFI) internal
XIX.
CHECK LIST FORMS.
SITE DEVELOPMENT
CONSTRUCTION CONTROL
DEVELOPER : CONTRACTOR :
DATE:
1 The pipes are stored, handled, and protected from the effects of
temperature to avoid stress and
dis- torsion.
2 Pipes and fittings are handled with care and are subject to
requirements as protected wrappings shall not be removed
until they are about to be lowered into the trenches.
3 Check excavation.
4 Ensure pipe is correct in size, class, type, and is **
undamaged.
5 Ensure cutting is carried out correctly.
6 The lines and grades are to drawing and specific ation.
7 Ensure open ends of pipes are plugged.
8 Ensure trust/anchor blocks are in place.
9 Ensure joints are left exposed for testing. *
10 Carry out testing. *
11 Check backfill. *
12 Carry out infiltration test. *
13 Ensure location posts are correctly silted.
14 Ensure all details are recorded as built drawings and section is
fully documented.
REMARKS:
* - Hold Point (Hold Point release to be initialed by the client. reps.)
** - Check against approved material submittal
CLIENT ENGINEER :
QUALITY CONTROL ENGINEER : Raouf Taha
DATE :
XX.
GENERAL MANAGEMENT FOR
ELECTRICAL PANELBOARDS.
XXI.
OPERATIONAL AND
MAINTENANCE FORM.