Achieve Great Things, Initiate Changes, Transform from Better to Best, Excel and Remain Humble

Gret-Fisico Bldg., Maharlika Highway, Brgy. Lumingon, Tiaong, Quezon, Philippines

Telefax Number: (042)-545-6547 / Cell No. 0922-8934738

Flexible Instruction Delivery Plan (FIDP)

Grade: 12 Semester: 1st
Core Subject Title: Housekeeping Services NC II No. of Hours/Semester: 160 hours

Core Subject Description: This curriculum guide on Housekeeping leads to National Certificate Level (NC II). This course is designed for a high school student ought to develop
knowledge, skills, and attitude to perform the tasks on Housekeeping. It covers five core competencies, namely: 1) providing housekeeping services; 2) preparing rooms for
guests; 3) cleaning premises; 4) providing valet/butler services; 5) laundry linen and guests clothes; and 6) deal with/handle intoxicated guests. The preliminaries of this
specialization course includes the following: 1) Explain core concepts in housekeeping; 2) Discuss the relevance of the course 3) Explore on opportunities for a Room or Cabin
Attendant as a career.
Culminating Performance Standard: The learners independently demonstrate common competencies deals with the skills and knowledge required to provide a range of
general housekeeping services to guest.
What to Teach? Why Teach? How to Assess? What to Teach?

Highest Enabling Strategy to

Highest Thinking Skill to
Learning competencies Use in developing the Highest
Assess
Thinking Skill to Assess

KUD Flexible
Content Most Essential Performance
Content Classifi Assessment Flexible
Standards Topics Standards KUD Enabling
cation Activities Learning
Complete Classific Most Essential RBT Level (FAA) General
Strategies
ation Strategy
Performance (FLS)
Checks

Quarter 1 and 2

The learner 1. Hotel Codes, The learner 1.1 Discuss 1.1 Discuss Lecture/
demonstrates implementing Hotel presentation
PROVIDE rules and independently Codes, Rules and implementing Hotel Understandin Worksheets
HOUSEKEEPING understandin regulations regulations g
demonstrates K Codes, Rules and K Representation
g
SERVICES TO of providing understanding regulations
effective of providing
GUESTS (HS) 2. Basic Skills
effective
housekeeping needed of a 1.2 Explain
services to housekeeping Different skills of
Good
house good housekeeper Oral Discussion
housekeeper services to needs such as in Participation
guests house guests. and intrapersonal
2.1 Intrapersonal
skills skills
1.2 Explain
Activity :
Different skills of Understandin
1.3 List down and good housekeeper g Poster
2.2 Interpersonal describe the basic K K
needs such as in
skills functions of each Presentation
and intrapersonal
personnel in the
housekeeping skills
3. The department
Housekeeping Representation Lecture/
1.4 Discuss nature presentation
Department and scope of
guestroom 1.3 List down and
cleaning, care and describe the basic
maintenance
4. Nature and
functions of each
scope of 1.5 Enumerate K K
bedroom and personnel in the Activity :
guests room
bathroom
housekeeping Flashcard
amenities offered in
an institution department
4.1 Cleaning care Organogram
and maintenance 1.4 Discuss nature Discussion
1.6 List down
procedures in and scope of
conducting room guestroom
4.2 Cleanliness
check, turn cleaning, care and
And orderliness
down and make up
 beds maintenance
4.3 Safekeeping
of lost and found 1.7 Demonstrate K 1.5 Enumerate K
proper handling of
items
guests’ requests in bedroom and Activity :
housekeeping
following safety bathroom Hand
4.4 Provision of and security washing
amenities offered in
standards
Other services to
an institution
House guests
2.Advise guests on K K
room and
housekeeping
4.5 Attending equipment
to other Guests’
1.6 List down
needs and 2.1. Describe and
concern explain the use of procedures in
different types of
conducting room Demonstrati
housekeeping and
front office forms check, turn on
5. Bedroom and K K
bathroom down and make up
2.2. Provide guest
Amenities orientation on beds Activity :
house rules and Role play
use of hotel tools,
6. Procedural materials,
requirements in equipment, and
other amenities 1.7 Demonstrate
handling guests’
requests related proper handling of
to housekeeping
2.3. Practice proper guests’ requests in
handling of client’s
7. Types and queries through housekeeping
telephone, fax
uses of different machine, e-mail, K following safety and K
etc. security
housekeeping and
front office forms standards
2.4. Identify
common problems
related to
8. Institutional Housekeeping
house rules and Services
2.Advise guests on
procedures for:
2.5. Observe room and
proper housekeeping
handling of
8.1. Guests safety equipment
different problems
and Security in Housekeeping
Services.
K K
8.2. Use of tools,
2.1. Describe and
materials,
equipment, And explain the use of
other amenities
different types of
housekeeping and
9. Handle clients’
queries through front office forms
telephone, fax
machine, email,
etc K 2.2. Provide guest K
orientation on
house rules and
10. Common use of hotel tools,
problems
materials,
related to
housekeeping equipment, and
other amenities
11. Handling K K
different
problems in
Housekeeping
Services 2.3. Practice proper
handling of client’s
queries through

K telephone, fax K
machine, e-mail,
etc.

2.4. Identify
common problems
related to
Housekeeping
Services

2.5. Observe
proper
K handling of different K
problems in
 Housekeeping
Services.

K K

PREPARE ROOMS The learner Types and uses of The learner 1.Identify and 1.Identify and
demonstrates independently explain the different explain the different
FOR different cleaning types and uses of K K Understandin Worksheets Representation Lecture/
types and uses of
understandin tools, demonstrates cleaning tools, g presentation
GUESTS cleaning tools,
g in preparing understanding materials and
materials, and
in equipment for room materials and
rooms for equipment servicing: equipment for room
guests preparing rooms
for room servicing servicing:
correctly. for guests 1.1. Identify
correctly Oral
important
terminologies used Participation
2. Proper use and 1.1. Identify
in housekeeping Discussion
selection such as room important
status, door signs, terminologies used
of tools and in housekeeping
guest’s type, and
materials, guest room such as room
equipment classifications status, door signs,
Activity : Demonstrati
according to guest’s type, and
on
1.2 Correctly select guest room Demonstrati
task requirement and demonstrate classifications on
proper use of tools,
K K
materials and of trolley
equipment
3. Setting of according to task setup
trolley/caddy requirement
1.2 Correctly select
with cleaning 1.4 Observe safety and demonstrate
materials measures and proper use of tools,
procedures in materials and
according to handling cleaning equipment
needs and with tools, equipment, according to task
the institutional and other supplies requirement Activity :
standards
2. Access rooms Mini Bar
for servicing Items
1.4 Observe safety
4. Safety 2.1 Identify measures and
measures and important procedures in
terminologies used handling cleaning
procedures in in housekeeping tools, equipment,
handling such as room K and other supplies K
status, door signs, Activity :
cleaning tools,
guest’s type, and
equipment, and guest Observation
2. Access rooms
other supplies room classifications
for servicing Check
2.2 Observe
guests’ safety and
5. Basic security in hotel 2.1 Identify
terminologies establishment important
used in terminologies used
Housekeeping Make up beds in housekeeping
such as room
3.1 Identify status, door signs,
5.1 Room status different types and guest’s type, and
and sizes of linens,
guest
pillows, and bed
door signs sheets room classifications
 3.2 Correctly follow
proper procedures
5.2 Types of in conducting room 2.2 Observe Activity :
guests check, turn down guests’ safety and
Room
and make up beds security in hotel
5.3 Classification Inspection
and cots establishment
of guest rooms
Form
3.3 Replace bed
linen in accordance Make up beds
6. Provision of with establishment
guests standards and
procedures
safety and K K
security in
Clean rooms 3.1 Identify
hotel different types and
establishment sizes of linens,
4.1. Identify tools, pillows, and bed
materials, supplies, sheets
and equipment
7. Types and needed in cleaning
sizes of linens, Activity :
guest rooms
pillows, and bed 3.2 Correctly follow Demonstrati
sheets 4.2. Follow proper procedures on :
standard operating in conducting room
K K
procedures in check, turn down Room setup
8. Procedures in institutional
and make up beds
conducting: cleaning
and cots
8.1 Room check
4.3. Identify
common insects 3.3 Replace bed
and pests and their linen in accordance
8.2 Turn down control measures
and make up beds with establishment
and cots standards and
4.4. Give minor and Identification
procedures
major hotel room
 defects and repair K test : Key
9. Replenishment 4.5. Observe hotel Clean rooms Demonstrati
of bed linen in management on.
K
accordance with safety practices
institutional and procedures 4.1. Identify tools,
standards and materials, supplies,
procedures and equipment
needed in cleaning
guest rooms
10. Tools,
materials,
supplies, and 4.2. Follow
equipment used in standard operating K
cleaning guest procedures in
rooms institutional
cleaning
11. Standard
operating
procedures in
institutional 4.3. Identify
cleaning common insects

12. Common K K
insects and pests and pests and their
and their control control measures
measures
12.1.Rats and
rodents 4.4. Give minor and
major hotel room
defects and repair
12.2. Roaches

4.5. Observe hotel

12.3. Flies management safety
practices and
K K
procedures
12.4 Mosquitoes

13. Minor and

major hotel room
defects and repair
14. Hotel
management
safety practices
and procedures K K

K K

K
 K

CLEAN PUBLIC AREAS, The learner 1. Common The learner 1. Select and set K 1. Select and set K Understandin Worksheets Representation Lecture/
FACILITIES AND EQUIP demonstrates cleaning tools and independently up equipment and up equipment and g presentation
MENT (CA) understandin equipment and demonstrates materials materials
g of cleaning their proper uses understanding
different and function of 1.1 Select
premises appropriate
cleaning tools and 1.1 Select
cleaning
using
different equipment with appropriate
appropriate 2. Safety and
premises using their proper uses cleaning tools and
tools and security in using Oral
appropriate and functions
equipment equipment with Participation Discussion
the cleaning tools
tools and their proper uses
following and equipment 1.2 Follow safety
equipment and functions
safety and and security K K
following safety
security measures
and security When using
standards. 3. Dry and wet standards. cleaning tools and 1.2 Follow safety
agents/chemicals
equipment and security
commonly used in measures
1.3 Identify and use Demonstrati
cleaning dry and wet When using on
cleaning cleaning tools and
agents/chemicals equipment
4.Personal for a particular K K
Protective task Activity team
Equipment and its 1.3 Identify and use
1.4 Select and use Presentation
proper use and dry and wet
Personal Protective
function Equipment based cleaning
5. Types of on the task agents/chemicals
cleaning Requirement
for a particular
equipment and
2.Apply cleaning task
chemical
technique
1.4 Select and use
2.1 Identify Personal Protective
6. Cleaning cleaning equipment K Equipment based K
technique on and chemical on the task
furniture and Requirement
walling materials 2.2 Discuss Activity :
cleaning technique 2.Apply cleaning
on furniture and technique Cleaning
7. Rules for walling materials
2.1 Identify Frequency
storing chemicals cleaning equipment
2.3 Follow proper
safely and chemical
storage of
equipment and
chemicals 2.2 Discuss
8. Proper handling K cleaning technique K
and storing of 3. Clean and store on furniture and
trolleys and other trolleys and walling materials
equipment equipment
2.3 Follow proper
3.1. Perform proper storage of
handling of trolleys equipment and
9. Sanitizing and and other chemicals
keeping cleaning equipment
materials and 3. Clean and store
equipment 3.2. Observe trolleys and
according to proper cleaning of equipment
manufacturer’s tools, materials,
and equipment 3.1. Perform proper
operating
according to K handling of trolleys K
procedures and and other
establishment standards and
procedures equipment
standards
 3.3. Practice 3.2. Observe
safekeeping proper cleaning of
10. Safe practices in
keeping practices accordance with tools, materials,
in accordance establishment and equipment
with establishment Standards according to
standard standards and
4. Clean dry and K procedures K
11. Common wet areas
problems related 3.3. Practice
to scheduling 4.1 Identify safekeeping
common problems practices in
and performing related to accordance with
cleaning tasks scheduling and establishment
performing one’s K Standards K
Task
12. Possible 4. Clean dry and
inconvenience 4.2 Consider wet areas
and hazards in possible
inconvenience and 4.1 Identify
working
hazards in working common problems
Area area related to
scheduling and
4.3 Observe performing one’s
implementing Task
13. Policies and
policies and
procedures K 4.2 Consider K
procedures related
related to cleaning to cleaning possible
operations operations inconvenience and
hazards in working
4.4 Practice proper area
14. Proper disposal of used
disposal of used chemicals in 4.3 Observe
accordance with implementing
chemicals in
manufacturer’s K policies and K
accordance with procedures related
instructions and
manufacturer’s to cleaning
instructions and environmental operations
environmental legislation
legislation requirements 4.4 Practice proper
requirements disposal of used
5. Maintain and chemicals in
store cleaning K accordance with K
equipment and manufacturer’s
15. Proper use Chemicals instructions and
and maintenance environmental
of cleaning 5.1 Use and legislation
maintain cleaning requirements
tools, materials
tools,
and equipment in materials, and 5. Maintain and
accordance with equipment store cleaning
the effectively equipment and
manufacturer’s in accordance with Chemicals
K K
instructions and the manufacturer’s
hotel standards instructions and 5.1 Use and Activity :
hotel standards maintain cleaning
tools, Thinking on
5.2 Perform materials, and your
16.Institutional
institutional routine equipment
routine feet : Public
maintenance with effectively
maintenance with standard operating in accordance with area
standard Procedures the manufacturer’s cleaning and
operating instructions and
5.3 Identify and hotel standards common
procedures
report common scenarios
problems 5.2 Perform
in cleaning tools institutional routine
17. Common and equipment maintenance with
problems in K standard operating K
cleaning tools and 5.4 Observe safety Procedures
equipment procedures in
safekeeping of 5.3 Identify and
cleaning tools, report common
18. Safety equipment, and problems
procedures in chemicals following
safekeeping of the security in cleaning tools
cleaning standards and equipment Poster
making :
tools, equipment, 5.4 Observe safety
and chemicals procedures in First Aid,
following the K safekeeping of K
hazard
security standards cleaning tools,
equipment, and and safety
chemicals following issues
the security
standards

K K

K K
K K
 K K

K K

K K

PROVIDE The learner 1. Basic roles of The learner 1. Display K 1. Display K Understandin Worksheets Representation Lecture/
VALET/BUTLER independently professional valet professional valet
SERVICE (VS) demonstrates valet and performs Standards Standards g presentation
understandin butler service understanding 1.1 Discuss basic 1.1 Discuss basic
g of the duties within the of the duties roles of valet and roles of valet and
and and butler butler
Philippine
service within the service within the
responsibilitie hospitality responsibilities Philippine Philippine
s of a valet / of a valet / hospitality industry hospitality industry Oral
Industry
butler butler Participation
1.2 Establish 1.2 Establish
service. service.
rapport and K rapport and K
2. Building rapport enhance enhance
through feelings of goodwill feelings of goodwill
between the guest between the guest
oral and written Discussion
and the and the
communication establishment establishment
through through
principles of good principles of good
communication in communication in
3. Personality accordance with accordance with
development the establishment the establishment
standards standards
Activity 1 :
K K
3.1.Good 1.3 Practice good 1.3 Practice good Demonstrati
grooming grooming and grooming and on
personal personal
3.2.Personal hygiene of valet hygiene of valet and role
hygiene service provider service provider play

1.4 Access and 1.4 Access and Demonstrati

utilize knowledge of utilize knowledge of on
4. Procedures in
individual guests to individual guests to
performing valet provide provide
services personalized and personalized and
quality valet service quality valet service
4.1 Picking up 1.5 Follow standard 1.5 Follow standard
laundry operating operating
procedures procedures
in keeping laundry in keeping laundry
area clean in area clean in
4.2 Checking
accordance with accordance with
laundry for the establishment the establishment
possible damage standards standards

1.6 Prepare reports 1.6 Prepare reports

and endorsements K and endorsements K
4.3 Sorting, of valet service of valet service
endorsing, provider provider
and delivering of
2. Care for the 2. Care for the
laundry guest property guest property

2.1 Perform 2.1 Perform

packing, packing,
5. Procedures in unpacking, storing, K K
unpacking, storing
keeping and preparing of
laundry area clean guest luggage
management
in accordance and preparing of
2.2 Observe
with the institutional guest luggage
standards in management
establishment 2.2 Observe
standards preparing of guest
clothes and shoes institutional
standards in
2.3 Make simple preparing of guest
6. Reports and repairs on cloth clothes and shoes
and linen K K
endorsements of 2.3 Make simple
in accordance with
the establishment repairs on cloth and
valet service linen
provider procedures
in accordance with
the establishment
 2.4 Value the set procedures
ethical standards
7. Packing, for guest security 2.4 Value the set
unpacking, and confidentiality ethical standards
storing, for guest security
and confidentiality
and preparing of
guest
luggage
K K
management
8. Institutional
standards in
preparing of:

8.1. Guest clothes

8.2. Shoes

K K
9. Basic darning
and
mending for
clothing and
linen

10. Repair of
other
 Accessories K K

11. Ethical
Standards for
guest security and
confidentiality

K K

K K

LAUNDRY LINEN AND The learner 1. Types of linen The learner 1. Process laundry 1. Process laundry Understandin Worksheets Representation Lecture/
GUEST CLOTHES (LL) demonstrates used in independently items items g presentation
understandin Housekeeping demonstrates 1.1 Identify and 1.1 Identify and
g of the understanding explain types of explain types of
procedures of the linen used in linen used in
2. Principles of
housekeeping housekeeping
of providing laundering procedures of
K K
laundry linen providing 1.2 Discuss the 1.2 Discuss the
for laundry linen principles of principles of Oral Discussion
2.1.Collection and laundering such as laundering such as Participation
house guests. for house
collection and collection and
Transportation guests.
transportation, transportation,
2.2. Arrival arrival and sorting arrival and sorting

2.3. Sorting 1.3 Give the types 1.3 Give the types
and usage of K and usage of K
3 Types and washing machine washing machine Demonstrati
usage of and dryers used in and dryers used in on
washing machines housekeeping housekeeping
and
1.4 Identify and 1.4 Identify and
discuss the types discuss the types Activity :
dryers used in
and usage of and usage of Demonstrati
housekeeping laundry chemicals laundry chemicals on
and other cleaning and other cleaning
agents agents
4. Types and K K
usage of 1.5 Enumerate and 1.5 Enumerate and
discuss the discuss the
chemicals and classifications and classifications and
cleaning usage of stain usage of stain
agents removing agents removing agents

1.6 Explain the 1.6 Explain the

wash cycle and its wash cycle and its
5. Classification importance importance
and usage K K
1.7 Follow laundry 1.7 Follow laundry
of stain-removing
agents procedures for procedures for
cotton, silk, wool, cotton, silk, wool,
and synthetics and synthetics
6. The wash cycle
1.8 Perform 1.8 Perform laundry
and its
laundry methods methods
Importance accordingly accordingly

1.9 Observe 1.9 Observe

K K
principles and principles and
7. Laundry
procedures in procedures in
procedures for
different fabrics Ironing and Ironing and
pressing clothes pressing clothes
7.1. Cotton and linens and linens
7.2. Silk 1.10 Explain the 1.10 Explain the
types of ironing K types of ironing K
7.3. Wool
equipment, tools, equipment, tools,
7.4. Synthetics and materials and and materials and
their proper usage their proper usage

8. Laundry 1.11 Demonstrate 1.11 Demonstrate

methods based correct folding correct folding
K K
methods and methods and
on: techniques techniques

8.1.Fiber and
fabric
8.2.Dye fastness
K K
8.3.Amount of
soilage
 8.4.Washing
instructions

K K
9. Principles and
procedures
in ironing and
pressing
clothes and linens

10. Types of
ironing
equipment, tools,
and K K

materials and their

proper usage

11. Folding
methods and K K
Techniques

12. Important
forms for
packaging and
storing of
 laundry items

13. Ideal
standards of
packaging and
storing of
laundry items

14. Procedures in
storing
guest laundry in
accordance with
the
establishment
standards
or guest request

15. Delivery of
laundry items

DEAL WITH/HANDLE The learner 1. Different level The learner Determine level of K Determine level of K Understandin Worksheets Representation Lecture/
INTOXICATED GUESTS demonstrate of independently intoxication intoxication g presentation
(IG) demonstrate
understandin Intoxication 1. Identify and 1. Identify and
g the level of understanding explain the level of explain the level of
in determining
intoxication 2. Common level of Intoxication Intoxication
problems
intoxication 2. Discuss the K 2. Discuss the
related level of effects of alcohol effects of alcohol
K
and the factors that and the factors that
intoxication
influence guest’s influence guest’s
action action

3. Standard 3. Follow standard 3. Follow standard

Oral Discussion
operation operation operation
Participation
procedure in K procedure in
procedure in
assessing assessing
assessing K
intoxicated guest intoxicated guest
intoxicated guest
Apply appropriate Apply appropriate
procedures procedures
4. The DO’s and
DON’Ts in 1. Discuss DO’s 1. Discuss DO’s
and DON’Ts in and DON’Ts in
assisting K
assisting assisting
intoxicated intoxicated guests intoxicated guests
guests 2. observe proper 2. observe proper K
way of dealing with way of dealing with
Demonstrati
intoxicated guest intoxicated guest
5. Things to do on
when the 3. Ways in 3. Ways in Activity :
communicating with communicating with
guest is intoxicated guest intoxicated guest Role Play
intoxicated
Comply with Comply with
legislation legislation
6. Proper way of K K
1. Correct way in 1. Correct way in
communicating dealing with dealing with
with intoxicated intoxicated
intoxicated guest customers in line customers in line
with Industry with Industry
practice practice
7. Prevention
2. Discuss ways on 2. Discuss ways on
strategies in
how to deal with how to deal with
dealing with underage drinkers underage drinkers
with caution and K with caution and K
intoxicated
care in compliance care in compliance
customers with legal with legal
regulation regulation

8. Guidelines in 3. Identify laws 3. Identify laws

dealing with governing the sale governing the sale
of alcohol of alcohol
underage beverages K beverages K
drinkers

9. Legalities of the
sale of
alcoholic
beverages K K

K K
 K K

Prepared by: Check and Noted by:

JAKE M. ARIZAPA, LPT LAARNI L. TOLENTINO, LPT
Subject Teacher School Principal