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    Feedback

    Uploaded by

    Nithya Shree P
    Feedback is information about how one is doing in an effort to reach a goal. It completes two-way communication and provides understanding of whether a message was successfully delivered. There are several advantages to feedback, including that it provides a basis for problem-solving, allows for democratic participation, and helps identify areas for improvement. Effective feedback is descriptive, focuses on behavior rather than people, and helps the receiver understand the feedback through questions.

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    Feedback

    Uploaded by

    Nithya Shree P
    16 views6 pages
    Feedback is information about how one is doing in an effort to reach a goal. It completes two-way communication and provides understanding of whether a message was successfully delivered. There are several advantages to feedback, including that it provides a basis for problem-solving, allows for democratic participation, and helps identify areas for improvement. Effective feedback is descriptive, focuses on behavior rather than people, and helps the receiver understand the feedback through questions.

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    Feedback is information about how one is doing in an effort to reach a goal. It completes two-way communication and provides understanding of whether a message was successfully delivered. There are several advantages to feedback, including that it provides a basis for problem-solving, allows for democratic participation, and helps identify areas for improvement. Effective feedback is descriptive, focuses on behavior rather than people, and helps the receiver understand the feedback through questions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    16 views6 pages

    Feedback

    Uploaded by

    Nithya Shree P
    Feedback is information about how one is doing in an effort to reach a goal. It completes two-way communication and provides understanding of whether a message was successfully delivered. There are several advantages to feedback, including that it provides a basis for problem-solving, allows for democratic participation, and helps identify areas for improvement. Effective feedback is descriptive, focuses on behavior rather than people, and helps the receiver understand the feedback through questions.

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    You are on page 1of 6

    What is feedback?

    Feedback is not advice, praise, or


    evaluation. Feedback is information
    about how one is doing in effort to
    reach a goal. There are two types of
    feedback-giving and receiving- and
    both are not the easiest.
    Understanding how to give feedback
    and to receive feedback is important
    in a leadership role.
    Feedback is:
    o Written comments
    o Electronic Comments
    o Meetings with individuals
    o Suggestions from peers
    7 Advantages or Importance of
    Feedback in Communication: Do we
    really need Feedback?
    302

    Feedback is important in two-way communication. It completes


    two-way communications and provides a basis of understanding
    regarding the successful delivery of a message. The advantages
    or importance of feedback are highlighted below.

    1. Basis of problem-solving: In two-way communication,


    feedback is compulsory. The sender can only justify the attitude
    of the receiver if the feedback is provided. So, feedback ‘
    ensures the basis of problem-solving and this is one of the
    importance of feedback.

    2. Democratic approach: It is a democratic approach to


    communication. It involves the participation of the receiver and
    therefore provides scope to express an opinion. It is another
    advantage of feedback.

    3. Effective communication: Two-way communication gets


    confirmed that the message is rightly sent and can understand
    the success or failure of communication.

    4. Identification of Improvement Area: Feedback gives input


    to the sender regarding the message provided by him. This
    helps to improve the communication problem.

    5. Better understanding: Feedback helps to understand the


    view and opinion of the receiver. With a better understanding,
    the sender decides on the next step.
    6. Creating healthy relations: One-way communication cannot
    create healthy relationships in the case of labor management.
    Hence two-way communications are effective and therefore
    lower-level employees can depend on feedback to raise their
    voices.

    7. Effective coordination: Feedback enables effective


    coordination in an organization. All concerned departments can
    share the work-in-progress through the means of feedback. It
    supports the successful completion of a job or transaction.

    GUIDELINES FOR CONSTRUCTIVE FEEDBACK


    1. Acknowledge the need for Feedback

    2. Give Both Positive and Negative Feedback

    3. Understand the context

    4. Provide Definitions: Terms, Meanings, Use Examples


    and Illustrations

    5. Use Common Language

    6. Don’t Assume that the other person is on the same page


    as you

    7. Focus on Behavior Rather than People: Address


    Hostility, Fear and Defensiveness

    8. Know When to give Feedback

    9. Know How to Give Feedback

    KNOW WHEN NOT TO GIVE FEEDBACK


    1. Unsure background/Circumstances
    2. Hit and run feedback not fair: To be not around during
    the process
    3. Feedback topic on which the person has no power to
    change.
    4. Person is low in self-esteem
    5. You, yourself is in low spirits
    6. You are not giving feedback to improve but criticize and
    put the person in a tight spot.
    7. Inappropriate Time, Place, Circumstances

    KNOWING HOW TO GIVE EFFECTIVE FEEDBACK


    1. Be Descriptive
    2. Be Objective
    3. Don’t use Labels
    4. Don’t Exaggerate
    5. Don’t be Judgemental
    6. Speak for yourself
    7. Talk first about yourself and not about the other person
    8. Phrase the Issue as a Statement , Not as a Question
    9. Encourage People to Change
    10. Restrict your feedback to Things you Know for Certain
    11. Build Trust
    12. Help People Hear and Accept Your Compliments When
    Giving Positive Feedback
    Knowing How to Receive Feedback
    1. Breathe
    2. Listen Carefully
    3. Ask Questions for Clarity
    4. Acknowledge the Feedback
    5. Acknowledge Valid Points
    6. Don’t be Defensive
    7. Try To understand the other person’s objectives
    8. Take Time Out to Sort out what you Heard

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