Chandrakant Resume

Chandrakanta Sahoo
Contact no: 8792201665/7008029226

Mail id: c.kantinfo@gmail.com
Work experience
NIVABUPA HEALTH INSURANCE CO LTD
12/2021 – till Date
Bhubaneswar, Odisha
Assistant Relationship Manager
JOB PROFILE
 Met with Customers bank branches and interact with them regarding their Healh
protection and develop effective and practical solutions for customer satisfaction in order
to generating new business.
 Followed up with customers to educate them on new products and its feature to protect
their money and Health.
 Built a solid relationship with customers to retain them from Renewal to settling Claim
by providing better service as per need.
 Developed written plans and obtained customer consent to generating new business.
 Arrange product training and provide training to Bank employees to generate new
Business and positive prospectus.
 Followed up with bank as well as with customer to collect outstanding requirements as
well as payment in order to make policy issued.
INDIAFIRST LIFE INSURANCE CO LTD

01/2018 – 03/2021
Bhubaneswar, Odisha
SERVICE MANAGER
JOB PROFILE
 Maintained effective customer service by responding to service requests quickly for

better customer satisfaction.
 Analyzed sales information to improve and optimize customer relations resulting in better
results in sales and service.
 Keep tracking of New Business login versus issuance along with Fund mapping and
Requirement pending for issuance.
 Sharing daily, weekly, Monthly and Quarterly basis Business across Sales to keep them
update on requirement to adhere operation seamlessly.
 Responsible to handle Monthly Expenses of the Branch within provision setup by
Management.
 Responsible for cash transaction and banking on daily basis.
 Responsible for Branch Administration, Recruitment process as per need.
 Handling Customer Complaint, Agent Complaint, and provide resolution of issues
pertaining to Insurance product and Service.
EXIDE LIFE INSURANCE CO LTD (PRESENT- HDFC LIFE INSURANCE CO LTD)

09/2015-01/2018
Bangalore, Karnataka
JOB PROFILE:
 Logging, Resolving issues on regular basis in CRM for better Customer satisfaction
within TAT.
 Confer with customers by telephone or in person in order to provide information about
products and services, to obtain details of customer issues.
 Scrutiny and verification of KYC and Financial documents and other check points.
 Understands customer requirements and adds value to service standards
 Coordination with Internal / External departments for requirements
 Helping team in achieving the monthly Business targets
 Keep tracking of daily expenses and update to the Management.
 Keep records of customer interactions and transactions, details of inquiries,
 complaints, and comments, as well as actions taken.
PAYASIA MANAGEMENT PVT LTD (at EXIDE LIFE Head Office Bangalore)
05/2014 – 09/2015
Bangalore, Karnataka
JOB PROFILE:
 Processing financial transaction like – Foreclosure, Revival, Renewal & Persistence.
 Processing payout of Foreclosure policies as per request by end user & scrutinizing
relevant documents before making refund of premiums, ensuring compliance with
organizational policies.
 Processing non-financial transaction like DOB Change, Name Change, Ownership
Change and Address Change etc.
 Verify the original documents of customer through POS-Workflow on line software and
requesting required documents by sending intimation through SMS and Letter to Client.
DIBYAJYOTI MINES & INFRASTRUCTURE PVT LTD

01/2010 – 10/ 2013
MIS Executive
Bhubaneswar, Odisha
JOB PROFILE:
 Keep tracking of all inward and outward material supply to different location.
 Keep tracking of all expenses includes transportation, Maintenance, Subcontractor
charges on different project and wages on monthly basis.
 Keeping summary in reconciliation report for all location from and also doing
reconciliation for each platform.
 Generating several reports on daily, weekly, monthly ,quarterly basis as per the company
requirement.
 Provide information to management and meet weekly to ensure consistency in data and
information across the company.
 Design reporting formats to provide accurate Information in a clear and concise manner.
 Submitting reports before timeline and with accuracy as per requirement.
TECHNICAL SKILLS:
Operating systems: Windows- Xp, Windows 7, Windows 8, Windows 10
Packages: MS-office, internet, vb 6.0, sql 7.0
EDUCATIONAL QUALIFICATION:
 Passed Matriculation in the Year 2000 Exam with 1st Division
 Passed Higher Secondary Exam in the Year 2002 in Science with 3rd Division 2002
 Passed Graduation Degree in Science in the Year 2006 with Physics (Hons) with 2nd
Division 2006
 Passed M.Sc in Physics in the Year 2012 with 2nd Division.
Strengths
 Analytical
 Critical Thinking
 Decision making
 Problem solving
 Responsible
 Team work
PERSONAL DETAILS
Name : Chandra Kanta Sahoo
Father’s name : Late Bhaskar Sahoo
Address : House No 302, 1st Floor, Kalinga Nagar K9, Patrapada
Bhubaneswar-751019
Language known : Oriya, Hindi & English
Place: Bhubaneswar
(chandra kanta sahoo)

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Chandrakanta Sahoo

Contact no: 8792201665/7008029226

INDIAFIRST LIFE INSURANCE CO LTD

 Maintained effective customer service by responding to service requests quickly for

EXIDE LIFE INSURANCE CO LTD (PRESENT- HDFC LIFE INSURANCE CO LTD)

DIBYAJYOTI MINES & INFRASTRUCTURE PVT LTD

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