Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 25 views

    Return Policy

    Uploaded by

    nakul
    The document outlines a company's return and refund policy. It details a 5 step process for requesting returns for wrong, expired, damaged or incomplete orders within 7 days of delivery. It also allows for returns within 2 days for damaged or missing products. It will arrange a courier pickup or reimbursement for self-shipping. Refunds are processed within 7 business days once the product is received and verified. Cancellations can be made through the account page or by calling. Refunds are also processed within 7 business days for cancellations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Return Policy

    Uploaded by

    nakul
    25 views2 pages
    The document outlines a company's return and refund policy. It details a 5 step process for requesting returns for wrong, expired, damaged or incomplete orders within 7 days of delivery. It also allows for returns within 2 days for damaged or missing products. It will arrange a courier pickup or reimbursement for self-shipping. Refunds are processed within 7 business days once the product is received and verified. Cancellations can be made through the account page or by calling. Refunds are also processed within 7 business days for cancellations.

    Original Title

    Return policy

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document outlines a company's return and refund policy. It details a 5 step process for requesting returns for wrong, expired, damaged or incomplete orders within 7 days of delivery. It also allows for returns within 2 days for damaged or missing products. It will arrange a courier pickup or reimbursement for self-shipping. Refunds are processed within 7 business days once the product is received and verified. Cancellations can be made through the account page or by calling. Refunds are also processed within 7 business days for cancellations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    25 views2 pages

    Return Policy

    Uploaded by

    nakul
    The document outlines a company's return and refund policy. It details a 5 step process for requesting returns for wrong, expired, damaged or incomplete orders within 7 days of delivery. It also allows for returns within 2 days for damaged or missing products. It will arrange a courier pickup or reimbursement for self-shipping. Refunds are processed within 7 business days once the product is received and verified. Cancellations can be made through the account page or by calling. Refunds are also processed within 7 business days for cancellations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Return policy Return Policy

    HOME / MAKING RETURNS AND REPLACEMENTS EASIER 😊

    Returns, Refunds, Cancellations and Exchanges

    What We Will Do Together:

     Step 1 –
    o Raise a return/ replacement request within 7 days from the date of delivery, if
    you’ve received wrong or expired product(s).
     Please raise a request here with order and contact details -
    https://................/contact-us
     You can also raise a request with us using the Chat option.
    o In case of damaged/ missing product(s), raise a return/ replacement request
    within 2 days from the date of delivery.
     Step 2 – Give us 2 working days to review your return request.
     Step 3 – After reviewing your return request, we will send our courier partner to pick
    up the products delivered to you.
     Step 4 – In case our reverse pick up service is not available at your location, you will
    need to self-ship the product via any reliable courier partner. We will reimburse the
    courier charges, either in your PayTM Wallet.
     Step 5 – After your product(s) is received, we will verify it against the claim and
    initiate the replacement or refund accordingly. Please note that replacement will
    depend upon the stock availability.

    Under what conditions can I return/ replace my product?

     Wrong product delivered


     Expired product delivered
     Damaged product delivered – Physical damage/ tampered product or packaging
     Incomplete order – missing products

    Under what conditions return/ replacement requests will not be accepted?

     Opened/ used/ altered products.


     Original packaging (mono cartons, labels, etc.) missing.
     The return/ replacement request is generated after 7 days from the date of delivery.
     The damaged/ missing product is reported after 2 days from the date of delivery.

    How are returns processed?

    Once you request to return a product, a pick up is organized for the item. Our courier
    partners will come to pick up the item within 5-7 business days after your return
    request has been received. This item is then brought back to our warehouse where it
    is checked by our quality control team. Once the product passes the quality control, a
    refund is initiated.

    Can I cancel my order?

    You can cancel order from CANCEL button from order details page under My
    account section. You just need to give reason for cancellation, and leave rest on us.

    OR

    Please call us on +91 …………. (Mon - Fri - 9 am to 6 pm), and we will help you in
    cancelling the order.

    **We reserve the right to cancel any order without pre-confirming the customer at
    any time and may verify any order before shipping the same to the customer that
    may include having a verbal or written confirmation from the customer.

    Note - Orders can be only cancelled till the status is “Ready to Ship”.

    How will I receive the refund for my cancelled or returned product?

    In case of prepaid orders, money will be returned to the bank account/ credit/debit
    card or where the payment was made from within 7 business working days. For Cash
    on Delivery orders customers will be required to provide bank details where they
    would like to receive the refund.

    How long does it take to receive a refund for a cancelled order or returned
    product?

    We will process your refund within 7 business days incase of cancellation of an order.
    In case of returns, we will refund the money after the product has been received by
    our warehouse and post completion of quality check. Please note, this entire process
    takes 2 weeks after the return has been picked up.

    Can I return part of my order?

    Yes. You can return any products that are eligible for returns within 7 days of
    delivery.

    You might also like