UNIT 3-ONLINE

VOCABULARY
Business Travel
WORDS PRONUNCIATION MEANING EXAMPLE

Ordinary tourist (n. /ˈɔːdnri ˈtʊərɪst/ Khách du lịch If you are an ordinary tourist
phr) thông thường like me, you are to get
disappointed with the
minimal services for
travellers.

Allocate (v) /ˈæləkeɪt/ Phân phối, More resources are being

phân phát allocated to the project.

Client history (n. /ˈklaɪənt ˈhɪstri/ Lịch sử khách The client history of this
phr) hàng company indicated that its
clients have difficulty making
decisions.

Package (n) /ˈpækɪdʒ/ Gói We bought a cheap package

tour to Spain and stayed in a
big hotel by the sea.

Regular tourist (n. /ˈreɡjələr ˈtʊərɪst/ Khách du lịch A total of 100,000 regular
phr) thông thường tourists visited Hoi An
ancient town in 2020.

Social etiquette (n. /ˈsəʊʃl ˈetɪkət/ Nghi thức xã Social etiquette dictates that
phr) hội men cannot sit while women
are standing.
Secretarial service /ˌsekrəˈteəriəl ˈsɜːvɪs/ Dịch vụ thư ký Kreston has offered
(n. phr) competent corporate
secretarial services in
Vietnam for the past several
years.

A long-haul trip (n. /ə ˈlɒŋ hɔːl trɪp/ Chuyến đi Low airfares make long-haul
phr) đường dài trips more affordable for
passengers.

Business custom (n. /ˈbɪznəs ˈkʌstəm/ Tập quán kinh Understanding business
phr) doanh customs is important when
doing business with people
from different cultures.

Business practice (n. /ˈbɪznəs ˈpræktɪs/ Thực tiễn Best business practice
phr) thương nghiệp includes discovering and
utilizing the optimal ways of
operating to reach your
business objectives.

Cultural etiquette (n. /ˈkʌltʃərəl ˈetɪkət/ Nghi thức văn Cultural etiquette may deal
phr) hóa with serious issues, such as
gender inequality or
stereotypes, or with simpler
everyday situations, whose
rules may leave you
perplexed.

Interpreting service /ɪnˈtɜːprətɪŋ ˈsɜːvɪs/ Dịch vụ phiên Do you need a reliable

(n. phr) dịch interpreting service?

International class /ˌɪntəˈnæʃnəl klɑːs/ Đẳng cấp quốc High performance LED chips
(n. phr) tế of international class brands
are highly recommended.
Natural light (n. phr) /ˈnætʃrəl laɪt/ Ánh sáng tự Tibetans usually get up early,
nhiên in order to make use of all
the natural light.

Video-conferencing /ˈvɪdiəʊ kɒnfərənsɪŋ/ Hội nghị truyền The free app offers video
(n) hình conferencing for up to 100
participants, provided the
meeting runs for no longer
than 40 minutes.

Benefit (n, v) /ˈbenɪfɪt/ Lợi ích (n) Freedom of information

Có lợi ích cho brings great benefits.
(v) The project will benefit
the local community as a
whole.

Transport provider /ˈtrænspɔːt prə Bên vận chuyển Most transport providers
(n. phr) ˈvaɪdər/ work in partnership with
other organisations, such as
tour operators and hotels.

Business-related /ˈbɪznəs rɪˈleɪtɪd/ Liên quan đến I'm not sure what I'm going
(adj) kinh doanh to do when I leave college -
something business-related.

Recreational activity /ˌrekriˈeɪʃənl æk Hoạt động giải Bird watching is a popular

(n. phr) ˈtɪvəti/ trí recreational activity.
Accompany (v) /əˈkʌmpəni/ Đi cùng với ai I must ask you to accompany
me to the police station.

Leisure tourism /ˈleʒər ˈtʊərɪzəm/ Du lịch giải trí Physiological factors can also
influence leisure tourism
behavior.

- Excursion /ɪkˈskɜːʃn/ - Chuyến tham - They've gone on an

- Take an excursion quan excursion to York.
to - Đi tham quan - Our family decided to take
an excursion to the Grand
Canyon.

Relaxation element /ˌriːlækˈseɪʃn Yếu tố thư giãn A relaxation element can be

(n. phr) ˈelɪmənt/ a great way to help
employees reduce stress and
improve their overall well-
being.

Trade fair (n. phr) /treɪd feər/ Hội chợ thương The organisation of the trade
mại fair is complicated.

Professional (n) /prəˈfeʃənl/ Người chuyên Our officers are all highly
nghiệp trained professionals.
 Convention (n) /kənˈvenʃn/ Hội nghị We’ve come to the
convention center in time.

Incentive travel (n. /ɪnˈsentɪv ˈtrævl/ Du lịch khen My company offered an

phr) thưởng incentive trip to the top-
performing employees last
summer.

Negotiate (v) /nɪˈɡəʊʃieɪt/ Đàm phán, We successfully negotiated

thương lượng the release of the hostages.

Deal (n) /diːl/ Sự thỏa thuận She is travelling to New York

to finalize the deal.

Contract (n) /ˈkɒntrækt/ Hợp đồng By using cheaper materials,

the company has broken the
terms of its contract.

Leisure Travel
WORDS PRONUNCIATION MEANING EXAMPLE

Get around (v. phr) /ɡet əˈraʊnd/ Du lịch, di chuyển Stuart really gets around—last
week he was in Dubai and this
week he's in Paris.

Architecture (n) /ˈɑːkɪtektʃər/ Kiến trúc She's a professor of

 architecture at the University
of Oregon.

Worth seeing /wɜːθ ‘siːɪŋ/ Đáng để chiêm The museum is really worth
ngưỡng, đáng seeing and it is one of the
xem greatest monuments here.

Folklore show /ˈfəʊklɔːr ʃəʊ/ Buổi diễn dân A folklore show can be a great
gian way to experience the culture
of a particular region or
country.

Venue (n) /ˈvenjuː/ Địa điểm The band will be playing at 20

different venues on their UK
tour.

Food stall (n. phr) /fuːd stɔːl/ Gian hàng thực Jenipher is 65 years old, and
phẩm for decades has been running a
food stall in the central
business district.

Appeal to (v) /əˈpiːl tə/ Hấp dẫn, lôi cuốn He made an emotional appeal
to voters.

Independent /ˌɪndɪˈpendənt Khách du lịch tự I’m reading a blog about

traveller (n. phr) ˈtrævələr/ do independent travels in Russia
and Europe.

Car hire (n. phr) /kɑːr ˈhaɪər/ Sự cho thuê xe The car hire contract can be
hơi terminated.

Air travel (n. phr) /eər ˈtrævl/ Chuyến đi bằng I am not suggesting that air
máy bay travel is dangerous.
Fine-art museum (n. /ˌfaɪn ˈɑːt mju Bảo tàng mỹ Many works of art will be
phr) ˈziːəm/ thuật displayed at the Vietnam Fine
Arts Museum this weekend.

Glamour (n) /ˈɡlæmər/ Vẻ đẹp say đắm Ireland's top fashion model
added a touch of glamour to
the event.

Classify (v) /ˈklæsɪfaɪ/ Phân loại The books in the library are
classified according to subject.

Domestic (adj) /dəˈmestɪk/ Trong nước Output consists of both

exports and sales on the
domestic market.

International (adj) /ˌɪntəˈnæʃnəl/ Quốc tế There is a drop in prices on the

international markets.

Cultural tourism (n. /ˈkʌltʃərəl Du lịch văn hóa Ha Long Carnival has become a
phr) ˈtʊərɪzəm/ unique cultural tourism
product, a distinctive brand of
Quang Ninh tourism.
Religious tourism (n. /rɪˈlɪdʒəs Du lịch tâm linh With regard to religious
phr) ˈtʊərɪzəm/ tourism, Turkey is one of the
few countries in the world
where shrines of major
religions are located.

Pilgrimage (n) /ˈpɪlɡrɪmɪdʒ/ Cuộc hành hương His parents made a pilgrimage
to Lourdes.

Handicraft (n) /ˈhændkrɑːft/ Nghề thủ công Many traditional handicraft

villages have become so well-
known through the history of
this country.

Fast-growing sector /fɑːst ˈɡəʊɪŋ Lĩnh vực tăng Economists love to make
(n. phr) ˈsektər/ trưởng nhanh predictions about the fast-
growing sectors in East Asia.

Wilderness (n) /ˈwɪldənəs/ Vùng hoang dã The Antarctic is the world's last
great wilderness.

White water rafting /waɪt ˈwɔːtər Chèo thuyền We did the whitewater rafting.
adventure (n. phr) ˈrɑːftɪŋ əd vượt ghềnh thác It was exciting and fun for the
ˈventʃər/ trên sông whole family!

Party-going tourist /ˈpɑːti ˈɡəʊɪŋ Khách du lịch Ibiza is the choice for young,
(n. phr) ˈtʊərɪst/ thích sự sôi động trendy, party-going tourists.
Site (n) /saɪt/ Vị trí A site has been chosen for the
new school.

Chic tourist (n. phr) /ʃiːk ˈtʊərɪst/ Khách du lịch có For the wealthier, more chic
gu thời trang tourist, the French Riviera
remains fashionable.

Breathtaking (adj) /ˈbreθteɪkɪŋ/ Hấp dẫn, ngoạn The scene was one of
mục breathtaking beauty.

Spectacular (adj) /spekˈtækjələr/ Hùng vĩ, đẹp mắt The coastal road has
spectacular scenery.

Panoramic view (n. /ˌpænəˈræmɪ Toàn cảnh Most rooms enjoy panoramic
phr) vjuː/ views of the ocean.

Cultural diversity (n. /ˈkʌltʃərəl daɪ Sự đa dạng văn The suggestion is to look for
phr) ˈvɜːsəti/ hóa ways to take advantage of
linguistic and cultural
diversity, rather than to treat
this diversity as a problem.
 Financial heart (n. /faɪˈnænʃl hɑːt/ Trung tâm tài Zurich, the financial heart of
phr) chính Switzerland, is located at the
foot of a lake.

Iconic (adj) /aɪˈkɒnɪk/ (Thuộc) hình Dover and the White Cliffs hold
tượng, có tính iconic status in British history.
chất hình tượng

Borough (n) /ˈbʌrə/ Khu (của thành The Bronx is one of the five
phố New York) boroughs of New York.

Escape (v) /ɪˈskeɪp/ Trốn khỏi, trốn Two prisoners have escaped.
thoát

Marketplace (v) /ˈmɑːkɪtpleɪs/ Sàn giao dịch They have successfully adapted
mua bán to the demands of the global
marketplace.

Skateboarding (n) /ˈskeɪtbɔːdɪŋ/ Trượt ván I used to go skateboarding in

the streets.

Rollercoaster (n) /ˈrəʊlər kəʊstər/ Tàu lượn siêu tốc Have you ever tried a roller-
coaster ride?

Task 1: Choose the correct meaning of the words/ phrases (Auto task)
Task 2: Unscramble the word (Auto task)
Task 3: Write the correct words/phrases with their pronunciation
Words/ phrases Pronunciation
1. {iconic} /aɪˈkɒnɪk/
2. {excursion} /ɪkˈskɜːʃn/
3. {convention} /kənˈvenʃn/
4. {incentive travel} /ɪnˈsentɪv ˈtrævl/
5. {venue} /ˈvenjuː/
6. {air travel} /eər ˈtrævl/
7. {wilderness} /ˈwɪldənəs/
8. {breathtaking} /ˈbreθteɪkɪŋ/
9. {rollercoaster} /ˈrəʊlər kəʊstər/
10. {borough} /ˈbʌrə/
Task 4: Fill in the blank with a given word
customs long-haul excursion architecture recreational
1. Our family decided to take a/an _____ to the Grand Canyon. {excursion}
2. Bird watching is a popular _____ activity. {recreational}
3. Low airfares make ______ trips more affordable for passengers. {long-haul}
4. Have you been aware of different business _____ and practices. {customs}
5. There are more than 150 metro stations- some of them with amazing _____.
{architecture}
Task 5: Fill in the blank with the correct form of the given word
1. The project will ______ (benefit) the local community as a whole. {benefit}
2. Most transport _____ (provide) work in partnership with other organisations, such as tour
operators and hotels. {providers}
3. I must ask you to ______ (company) me to the police station. {accompany}
4. With regard to _____ (religion) tourism, Turkey is one of the few countries in the world
where shrines of major religions are located. {religious}
5. The coastal road has _____ (spectacle) scenery. {spectacular}
6. The suggestion is to look for ways to take advantage of linguistic and cultural _____
(diverse). {diversity}
7. Most rooms enjoy _____ (panorama) views of the ocean. {panoramic}
8. She's a professor of ______ (architect) at the University of Oregon. {architecture}
GRAMMAR
1. Revision: Present simple and present continuous
* Present simple tense
- We use present simple to talk about routine activities, often with an adverb of frequency.
Eg. TV personalities and film stars often stay in this hotel.
- We use present simple to talk about facts and permanent states.
Eg. The entrance ticket costs about $10 for adults.
Spain attracts many holidaymakers.
- We use present simple to refer to timetabled events that are unlikely to change.
Eg. The early flight gets in at 8:45 a.m.
* Present simple tense
- We use the present continuous to describe activity in progress at the moment of speaking.
Eg. Look, tourists are getting out of that black limousine.
- We use the present continuous to talk about a temporary situation, happening around now
but not necessarily at the moment of speaking.
Eg. We are doing a special offer this week to Tenerife.
- We use the present continuous to refer to planned events for the future.
Eg. They are opening a new agency next month.

2. Useful expressions
What do business travellers look for most in the travel company?
Which period of the year would you like to travel?
How long would you like to travel?
What kind of things are your group interested in?
There are a number of festivals that are well worth seeing.
The easiest way to get around is on the metro.
I want to include something that will appeal to everyone.
The best time to go to Moscow is July and August.
It’s a good idea to visit the Everglades National Park, the largest subtropical wilderness in
the USA.
Don’t miss the Golden Bridge which is the largest suspension bridge in the world.
It is home to the US’s financial heart, Wall Street
The museum houses life-style models of film stars, musicians and public figures.
New Orleans is well-known/ famous for jazz and blues music.
Buses/trains run every 15 minutes.
You can get there by bus.
The journey takes four hours.

Task 1: Choose and write the correct verb form in the sentences below.
(Ex 11, p18, English for International Tourism Intermediate SB)
1. The brochures {often feature} (often feature/ are often featuring) hotels in Long Beach.
2. LA {experiences} (experiences/ is experiencing) a boom in hotel building.
3. The accommodation tax {varies} (varies/ is varying) from 10-17 percent.
4. In summer the temperature {stays} (stays/ is staying) in the mid 80s.
5. A meal for two {costs} (costs/ is costing) about $150.
6. San Diego {is becoming} (becomes/ is becoming) very popular with British visitors.
7. British Airways {flies} (flies/ is flying) direct to San Diego daily.
8. We {‘re looking} (look/ ‘re looking) for a suitable hotel in Anaheim.
9. Florida {is suffering} (suffers/ is suffering) from a severe lack of rainfall at the moment.
10. Theme parks {attract} (attract/ are attracting) families with yourng children.
11. We {‘re thinking} (think/ ‘re thinking) of going to California for our holiday this year.
12. LA {has} (has/ is having) more museums than any other US city.

Task 2: Complete the text with the correct form of the present simple or present
continuous.
(Ex 12, p19, English for International Tourism Intermediate SB)
Exploring San Diego
Many visitors (1) {prefer} (prefer) San Diego to Los Angeles becuase it is smaller and (2)
{appeals} (appeal) more to people who (3) {like} (like) a family atmosphere. For example,
SeaWorld (4) {puts on} (put on) great shows with performing killer whales and dolphins and
(5) {attracts} (attract) children and parents alike. Many people (6) {consider} (consider) San
Diego zoo to be the best in the world and the animals (7) {live} (live) in the zoological
equivalent of five-star hotels.
Good free guided tours of the pretty Old Town (8) {leave} (leave) daily at 10:30 am and 2
pm.
Until recently, the downtown area was very quiet and full but (9) {is now becoming} (now/
become) much more fashinable; entrepreneurs (10) {are opening} (open) trendy restaurants
and bars and now the whole area (11) {is booming} (boom) as a result of the live jazz cocerts
which are held every evening during the high season.
Task 3: Peter Atherton is enquiring about holidays in the USA at a travel agents. Complete
the dialogue with the correct form of the verbs in brackets.
(Ex3, p11, English for International Tourism Intermediate WB)
Peter: Good morning. My wife and I (1) {are looking} (look) for a holiday on the west
coast of America. We (2) {are thinking} (think) of going to San Francisco or
maybe Los Angeles, we’re not sure.
Jane: OK. (3) {Do you have} (you / have) any children?
Peter: Yes, two young boys.
Jane: Well, Las Vegas (4) {is changing} (change) its image these days to appeal more
to families and some of the hotels are very spectacular. It (5) {is becoming}
(become) quite a popular destination for British tourists. And at the moment we
(6) {are doing} (do) a special ten-day offer with a stay in the Treasure Island
hotel.
Peter: OK, and what about San Francisco?
Jane: Well, obviously San Francisco (7) {has} (have) plenty of things to see and do- for
example, Alcatraz, the Golden Gate, Fisherman’s Wharf and so on. I (8) {think}
(think) that if you and your wife (9) {prefer} (prefer) a family holiday rather than
casinos and nightclubs then San Francisco is probably better.
Peter: How much (10) {does it cost} (it / cost)?
Jane: Well, it (11) {varies} (vary). Actually, why not do a fly-drive? For example, you
could fly to Los Angeles and then spend time visiting Las Vegas, San Diego, the
Yosemite National Park and San Francisco. We (12) {suggest} (suggest) an
itinerary for you and (13) {provide} (provide) hotel vouchers for overnight stays
and (14) {give} (give) you all the necessary advice you (15) {need} (need). Let me
see, fourteen nights accommodation and two weeks car rental (16) {amounts}
(amount) to 756 pounds per person.
Peter: (17) {Does that include} (that / include) insurance?
Jane: No, I’m afraid that’s extra.
Peter: Where (18) {do the flights leave} (the flights / leave) from?
Jane: Heathrow and they’re all scheduled.
Peter: OK, well, thank you very much. We’ll have to think about it. It all (19) {depends}
(depend) to some extent on my job. You see I (20) {am working} (work) on a big
project at the moment and I (21) {don’t know} (not know) exactly when I can
 take my holiday. I (22) {reckon} (reckon) it’ll be in August but I’m not sure.
Jane: OK, well let me give you a brochure and you can think it over.
Task 4: Match questions with suitable responses.
Answers Questions Responses
1-{e} 1. What do business travellers look a. Well, it's quite a mixed group in
for most in the travel company? terms of age and interests so I want
to include something that will
appeal to everyone.
2-{c} 2. Which period of the year would b. Well, you don't have to be
you like to travel? immunised against any diseases, but
it's a good idea to get
comprehensive travel insurance.
3-{f} 3. How long would you like to travel? c. Sometime in spring so the
weather is not too hot.
a-{a} 4. What kind of things are your group d. At that time of the year there are
interested in? great hiking and white water rafting
trips which are really good for
developing a team spirit.
5-{d} 5. What other activities can my group e. Mainly it’s speed and efficiency,
do in Finland? no fuss, not to have to worry about
the arrangements.
6-{b} 6. Do I need medical insurance? f. For about two weeks.

Task 5. Identify one mistake (A, B, C, or D) in each of the following sentences and correct it
1. The Grand Canyon in (A) the United States showcases (B) breathtaking geological
formations, presenting (C) a magnificent sight that was (D) well worth seeing.
{D-is}
2. The vibrant nightlife and bustling (A) markets of Bangkok appeal with (B) those seeking
(C) an exhilarating urban experience filled (D) with diverse cultures and delicious street
food.
{B-appeal to}
3. The best time going (A) hiking in (B) the Swiss Alps is (C) during the summer months when
(D) the weather is pleasant and the trails are accessible.
{A-to go}
4. It’s (A) a good idea for book (B) tickets in advance for popular tourist attractions like (C)
the Eiffel Tower in Paris to avoid (D) long queues and save time.
{B- to book}
5. Not miss (A) the chance to visit (B) the iconic Statue of Liberty in New York City, as (C) it
represents freedom and is (D) an enduring symbol of America.
{A-Don’t miss”
6. Kyoto, a city in (A) Japan, is (B) home of (C) numerous temples and shrines, showcasing
(D) its rich cultural heritage.
{C-to}
7. The (A) Forbidden City in Beijing house (B) imperial palaces and gardens, offering (C) a
glimpse into (D) China's ancient dynastic history.
{B-houses}
8. Brazil is (A) well-known with (B) its vibrant Carnaval celebrations, the (C) iconic Christ the
Redeemer statue in Rio de Janeiro, and its (D) breathtaking Amazon rainforest.
{B-for}
9. Travel agent: What kind (A) of things are your group interested in (B)?
Traveler: We love discovering off-the-beaten-path destinations, engage in (C) adventure
activities, and experiencing unique cultural traditions during (D) our travels.
{C-engaging in}
10. Which period of (A) the year would (B) you like travelling (C), summer for sunny beaches
or winter for (D) snowy adventures?
{C-to travel}

LISTENING
Task 1: Listen to Jenny reporting to her boss about a business conference in London. Read
her notes about the trip and complete each space with NO MORE THAN ONE WORDS from
the audio.

(Source: https://www.esl-lounge.com/student/listening/b1L2-the-london-conference.php )

Location: (1) _____

Weather: (2) _____
Hotel:
● a room on the (3) _____ floor
● party - noisy
Got lost on the way to the conference.
Could come to the conference center - thanks to Martin’s help
Conference:
● Terrible (4) _____. The audience kept getting disconnected.
● (5) _____ speaker didn’t come! We paid a lot for that.
● Big confusion with the (6) ______ on the earphones.
Plus points:
● I made (7) _____ with some interesting people there.
● I ate a lot of (8) _____.
Key:
(1) London, (2) fine, (3) second, (4) wifi, (5) Keynote, (6) language(s), (7) contacts, (8) cheese

Listening transcript:
Pete: Jenny, you're back from the London conference! How was it?
Jenny: Ugh...don't ask.
Pete: What happened? Was the weather terrible in England?
Jenny: Actually, the weather wasn't too bad. It rained a bit on the first day when I arrived, but
after that, it was fine. No, it was everything else that was a disaster!
Pete: Oh, that's a shame. You were really looking forward to the conference too.
Jenny: I really was. The hotel was the first problem. We asked for a twin room not near the
lobby. I went to London with Marcia, do you know her?
Pete: She works in the advertising department.
Jenny: Yes, that's her. Anyway, she told me she doesn't sleep well in hotels so I wanted a
room in the quiet part of the hotel.
Pete: And, did you get one?
Jenny: No, they put us on the second floor and there was a party. A lot of people were
shouting, a band was playing jazz until 2am and we didn't sleep very well.
Pete: Oh, that's terrible. What about the conference?
Jenny: We got totally lost on the London Underground. We came out of one station and just
saw the River Thames and I knew we were lost. We tried to get a cab but all the drivers were
ignoring us - I was so angry.
Pete: So what did you do?
Jenny: We asked a policeman the way to the conference hall and while he was talking to us, I
saw Martin from our London branch, walking past us! I shouted to him and he recognized us
and took us to the conference.
Pete: Wow, that was lucky! Martin was the guy who came over last year to speak to us about
new markets in Latin America?
Jenny: Yes, a really nice guy. He helped us a lot in England. So we got to the conference and
the conference center was this great Victorian building. It looked great but I don't think it was
very suitable.
Pete: No? What was wrong with it? I saw the brochures before you left and I think they looked
wonderful.
Jenny: The wi-fi inside the building was terrible. We kept losing our connection. Our table was
too far from the front, it was difficult to hear the speakers sometimes.
Pete: Maybe the microphones weren't very good.
Jenny: No, they were terrible. Oh, and the keynote speaker didn't come in the afternoon.
Pete: What? That's terrible. They should give a refund for that!
Jenny: They're going to give a 10% refund. I went to speak to the conference organizer and
there were twenty other people with him. They were complaining about the keynote speaker
and they were asking for their money back. A lot of people were very angry!
Pete: Oh, it sounds like a disaster.
Jenny: That's exactly what it was. But there's more: one of the speakers was talking about
unemployment and redundancies. She was a very smart woman from Madrid. But obviously
she was speaking in Spanish. For the first ten minutes of her talk, we were listening with the
earphones, and we didn't have the English, we were listening to the French!
Pete: French?
Jenny: Yes, I only recognized it from my high school French classes. Bonjour!
Pete: What did you do?
Jenny: For five minutes, nothing. Then I saw everybody was getting angry because they
couldn't understand what she was saying. Suddenly, the language changed and it was Chinese
or Japanese or something.
Pete: Come on, you're joking with me.
Jenny: No, honestly. We had five minutes of French, a minute of Chinese, maybe it was
Japanese, and then the English came on. Everybody started applauding and the Spanish
woman looked very embarrassed.
Pete: I'm happy that I stayed here!
 Jenny: After they resolved all the technical problems, it was a good conference. I met some
interesting people, made some good contacts for the future. There was a cocktail and cheese
party in the evening so we did a little networking.
Pete: So it wasn't a total waste of time.
Jenny: A total waste of time? No.

Task 2: Listen to the short presentation on Moscow and decide if the following statements
are True (T) or False (F).

(Source: Unit 2, Ex14, Track 5, p.20 English for international tourism Intermediate SB)

1. July and August are the warmest months of the year in Moscow.
2. It’s inconvenient to get around the city by metro.
3. Tourists can do some sightseeing in Gorky Park, the most famous of Moscow’s parks and
gardens.
4. The Russian Winter Festival is one of the worth-seeing festivals.
5. There aren’t any food stalls for tourists to have a quick snack.
Key: 1T, 2F, 3T, 4T, 5F

Listening transcript:
The best time to go to Moscow is July and August because they are the warmest months of
the year. Summer days are long and it can rain quite a lot. By the end of November, Moscow
is frozen most of the time and snow stays until April.
Getting around is easy and relatively cheap. You can get between all five airports and the city
centre by a combination of bus and metro or suburban train. It’s a good idea to book a
transfer, which means you’ll be picked up and driven to your hotel for little more than the cost
of a taxi.
Most visitors to Moscow come to see the Kremlin, Red Square and St Basil’s Cathedral and to
look at Lenin’s tomb and it’s best to see the central area around the Kremlin on foot. For other
parts of the city, the fastest, cheapest and easiest way to get around is on the Metro. There
are more than 150 metro stations- some of them with amazing architecture- and you don’t
have to wait long for a train. Buses, trolleybuses and trams run almost everywhere the metro
doesn’t go. The most famous of Moscow’s parks and gardens is Gorky Park which stretches
almost three kilometres along the river Moskva. There’s a fairground, an ornamental garden
 and in summer boats leave from the pier on river excursions.
There are a number of festivals that are worth seeing. The Moscow Film Festival takes place in
the autumn and the Russian Winter Festival is a must, with troika rides, folklore shows, games
and vodka. The live music scene is good, with regular gigs at numerous venues. As far as
eating out is concerned, for an authentic Russian experience go to Petrovich where the walls
are covered by all sorts of reminders of the Soviet past. For a quick snack, there are three
chains of food stalls- Niam Niam, which sells all kinds of sweet and savoury pies, Kroshka
Kartoshka, which are jacket potatoes with fillings and Russkie Bliny, which of course needs no
explanation.

Task 3: Listen to a conversation between a tour group leader and a travel agent planning a
European trip. Choose the correct letter, A, B or C.

(Source: Act 5, track 15, p.33, Flash on English for Tourism)

1. How long may the trip last?

A. For about three weeks
B. Next year
C. For three days
2. Why did the travel agent suggest going to Greenland?
A. It’s a dangerous place to explore.
B. Tourists can enjoy the local food there.
C. It’s an ideal place to see some amazing wildlife.
3. Which place is ideal for health tourism according to the travel agent?
A. Greenland
B. Iceland
C. Ireland
4. What is the best time of the year to see the Northern Lights?
A. In spring
B. In winter
C. In summer
5. What other activities can tourists do in Finland?
A. Go hiking and white water rafting
B. Go jogging
C. Go sightseeing
Listening transcript:
Group leader: Hello, I'm planning to take a tour group over to northern Europe
from the UK next year and I'd like you to recommend some
itineraries.

Travel agent: Sure. Which period of the year would you like to travel and for
how long?

Group leader: Sometime in spring so the weather is not too hot, maybe for
about three weeks.

Travel agent: And what kind of things are your group interested in?

Group leader: Well, it's quite a mixed group in terms of age and interests so I
want to include something that will appeal to everyone.

Travel agent: I'd certainly recommend Greenland to you because you can see
some amazing wildlife and you also get to take boat trips along
the fjords.

Group leader: Some of my group have expressed an interest in health tourism

too. Is that possible in Greenland?

Travel agent: I would say that Iceland is more suitable because of the geysers
and hot springs. There are lots of modern spa resorts you could
stay at.

Group leader: Do you know if there is any chance of seeing the Northern Lights
at that time of the year?

Travel agent: The best time to see them is in winter, but if you go to remote
regions like Lapland without artificial lights, it is sometimes
possible to see them.

Group leader: What other activities can my group do in Finland?

Travel agent: At that time of the year there are great hiking and white water
rafting trips which are really good for developing a team spirit.

Task 4: Listen to the conversation between a travel agent and a customer and complete it
with the missing words.

(Source: Act 11, track 20, p.47, Flash on English for Tourism)

Customer: I want to travel to Brazil during the FIFA World Cup.

Travel Agent: OK. There are various World Cup (1) packages available or you can go as
 an independent traveller.

Customer: I'd prefer to be independent because I'm travelling with my girlfriend and
she wants to do some (2) _______________ and have a bit of a beach
holiday too.

Travel Agent: Well, the first thing you need to decide is which games you'd like to (3)
_______________. We have a list of all the (4) _______________and the
possible teams who will be playing there.

Customer: I see. What about travelling around the country?

Travel Agent: It depends a bit on how many games you want to see and where they are
located, but you can (5) _______________, fly or travel by public
transport.

Customer: I'm not sure. What would you advise?

Travel Agent: Once again, it depends on what type of holiday you want. Car hire is quite
cheap and you're independent, but traffic is (6)
_______________especially in the big cities. Air travel is more expensive,
but more relaxing and public transport is fun but it will be extremely (7)
_______________during the World Cup.

Customer: I think we'd like to hire a car there. Can we book accommodation through
you as well?

Travel Agent: Certainly! I'll (8) _______________ some costs and dates and get back to
you as soon as possible.

Key: (2) sightseeing, (3) apply for, (4) venues, (5) hire a car, (6) chaotic, (7) overcrowded, (8)
work out

Listening transcript
Customer: I want to travel to Brazil during the FIFA World Cup.

Travel Agent: OK. There are various World Cup packages available or you can go
as an independent traveller.

Customer: I'd prefer to be independent because I'm travelling with my

girlfriend and she wants to do some sightseeing and have a bit of a
 beach holiday too.

Travel Agent: Well, the first thing you need to decide is which games you'd like
to apply for. We have a list of all the venues and the possible
teams who will be playing there.

Customer: I see. What about travelling around the country?

Travel Agent: It depends a bit on how many games you want to see and where
they are located, but you can hire a car, fly or travel by public
transport.

Customer: I'm not sure. What would you advise?

Travel Agent: Once again, it depends on what type of holiday you want. Car hire
is quite cheap and you're independent, but traffic is chaotic
especially in the big cities. Air travel is more expensive, but more
relaxing and public transport is fun but it will be extremely
overcrowded during the World Cup.

Customer: I think we'd like to hire a car there. Can we book accommodation
through you as well?

Travel Agent: Certainly! I'll work out some costs and dates and get back to you
as soon as possible .

READING
Task 1: Read the text about types of tourism and answer the questions with NO MORE
THAN TWO WORDS AND/OR A NUMBER from the text.
Source: p.4,5 Tourism & Hospitality (Food & Beverage Service Trainee) Class 9th Text Book
Types of tourism
Tourism can be classified as domestic or international, based on the destination a person
wishes to visit.
Domestic tourism
It involves residents of one country travelling only within that country.
International tourism
It involves tourists of one country visiting another country. Many visit countries other than
their own domicile and spend not more than 12 months there. International tourism can be
further classified into inbound' and 'outbound'.
Forms of tourism refer to the purpose for which a travel is undertaken. Travelling offers one
to experience new cultures and meet people with varied ethnicities, regions and
background at the same time. There are various forms of tourism, depending on what a
person chooses to do on reaching a particular destination and the things that the place
offers. Some of the forms of tourism have been discussed in the Session.
Tourists may travel to a new place to experience a change in climate, learn something new,
meet new people and know more about their culture. People, who want a break from their
stressed day-to-day life, want a holiday to refresh and relax. They prefer to stay in some
quiet and stress-free destination, preferably, a resort in a hill station, beach or island.
Nowadays, tourists indulge in various adventure sport activities to relax and refresh.
Cultural tourism
Also known as ‘heritage tourism’, culture is the most important factor that attracts tourists
to a destination. People are curious to visit new areas and know about their cultures.
Cultural tourism gives an insight into the life of local people — their costume and jewellery,
dance and music, architecture, customs and traditions, fairs and festivals, religions, culinary
delights, etc.
Religious tourism
In this form of tourism, people travel individually or in groups for pilgrimage. In Mecca,
Saudi Arabia, the world’s largest form of mass religious tourism takes place as ‘Hajj’.
Jerusalem and Mecca are the most famous holy cities for Christians and Muslims,
respectively. In India, Varanasi, Haridwar, Madurai, Rameshwaram, Ajmer, Amritsar, Goa
and Guwahati are some of the famous religious tourist spots. Many people earn their
livelihood by selling fruits, handicrafts and other items in shops located in religious tourist
spots.
Family tourism
Family tourism involves members of a family undertaking a trip to some place together. This
includes visiting one’s friends or relatives for personal reasons like marriage, vacation,
religious functions and ceremonies, etc. Generally, when on family visit, a person also visits
tourist destinations in and around the area.
Health tourism
Also called ‘medical’ tourism, it refers to travel undertaken by a person to another country
or city to avail medical treatment.
Sports tourism
It means travelling to some place to watch or participate in a sporting event. Sports tourism
is a fast-growing sector in the world. It refers to travelling by visitors and participants of
national or international sport events. Normally, events like Olympic Games, FIFA World
Cup, etc., are some of the motivators that attract tourists.
Business tourism
A business traveller’s motive for travel is work related, which includes attending a business
meeting, convention or conference, advertising a product, product launch and meeting
clients. Business tourism is also called ‘MICE’ (meeting, incentive, conference and exhibition)
tourism.
1. What is the maximum duration for international tourism?
{12 months}
2. What type of tourism involves traveling for pilgrimage?
{Religious tourism}
3. What is the purpose of family tourism?
{Personal reasons}
4. What is another term for health tourism?
{Medical tourism}
5. What motivates tourists in sports tourism?
{Sporting events}
6. What is the alternative name for business tourism?
{MICE tourism}

Task 2: Read the text and choose the correct answers.

(Oxford English for Careers Tourism 2 SB, unit 11, p. 98)
Inside tourism: Combining business with pleasure
The first major way in which business travel benefits tourism in general is that it brings more
business to travel agents, transport providers, and hotels. Travel for business-related
purposes can increase the level of leisure and recreational activity at the destination in a
number of ways. 
Extenders
Business travellers extending their visit to the destination - adding a number of days before
or after - in order to enjoy the cultural, shopping, or sightseeing resources of the
destination.
Guests
Business travellers being accompanied by guests (usually spouses or families) who engage in
leisure tourism activities such as sightseeing excursions while at the destination. 
Social programme
Business travellers themselves engaging in leisure or recreational activities as part of the
social, networking, or relaxation element of the event attended. 
Returners
Business travellers who have been impressed by the destination returning with their
spouses or families for holidays or short breaks, or encouraging others to do so. 
The second major way in which business travel benefits tourism is that it provides
employment. Often this work is temporary - helping at conferences, trade fair, or hospitality
events - but these jobs can lead to longer term work and careers in tourism.
1. How does business travel benefit tourism in terms of extending leisure activities at the
destination?
A. Business travelers invite local residents to join them on sightseeing excursions.
B. Business travelers extend their stay to engage in leisure activities.
C. Business travelers organize social programs for other tourists at the destination.
D. Business travelers encourage local businesses to offer discounted rates for leisure
activities.
2. What is the role of guests accompanying business travelers in benefiting tourism?
A. Guests assist business travelers with networking and socializing.
B. Guests participate in business-related activities on behalf of the traveler.
C. Guests engage in leisure tourism activities while the business traveler is occupied.
D. Guests promote the destination to potential business partners.
3. What is the purpose of the "social program" aspect of business travel?
A. To provide business travelers with relaxation opportunities during their trip.
B. To promote cultural exchange between business travelers and locals.
C. To encourage business travelers to extend their stay at the destination.
D. To establish networking opportunities for business professionals.
4. How do impressed business travelers contribute to tourism after visiting a destination?
A. They organize charity events to support local communities.
B. They bring colleagues to the destination for business purposes.
C. They extend their own stays for holidays or short breaks with family.
D. They collaborate with local businesses to develop new tourist attractions.
5. How does business travel benefit tourism in terms of employment?
A. It provides permanent job positions for local residents at travel-related industries.
B. It helps local businesses improve their customer service skills.
C. It encourages professionals to pursue careers in the hospitality sector.
D. It offers temporary employment opportunities during conferences and events.

Task 3: Read the text and decide whether the statements are True or False.
Source: (Oxford English for Careers Tourism 2 SB, p. 95)
A guide to culture and language for the business traveller
These notes and guidelines are for anyone travelling to a country which they are not familiar
with. However, as a business traveller, you may find them especially useful, partly because
you’ll probably have more encounters with local people when doing business, and also
because more may depend on them - a contract could be won by getting the cultural
etiquette right.
Cultural etiquette
1. Greetings and introductions
2. Small talk/ topics of conversation
3. Dress
4. Behaviour in public
5. Appointments and punctuality
6. Behaviour in meetings 
7. Shopping
8. Dining out
9. Paying for meals/ tipping
10. Gift-giving
Advice on language
1. Always try to learn a few words of the language of the country you are visiting, even if
it’s just Hello, Thank you, and Goodbye. 
2. Find out beforehand what language you will be speaking with your hosts. If it’s
English, find out if their level is the same as yours. Check whether you need interpreting
services.
3. If you’re speaking English, remember not just to get the vocabulary and grammar as
correct as possible, but also to get the level of formality right - be appropriate and
polite, not too casual or informal. 

1. Business travelers can find the cultural etiquette guidelines helpful.

2. The behavior in public has no impact on business situations.
3. Learning a few words of the country's language is recommended for business travelers.
4. It is unnecessary to know the language of your hosts if you are going to speak English.
5. Being too casual when speaking English is acceptable in business situations.
Answer: 1-T, 2-F, 3-T, 4-F, 5-F
Task 4: Read the text about business tourism and answer the questions with NO MORE
THAN FOUR WORDS from the text.
Retrieved from https://egyankosh.ac.in/bitstream/123456789/67178/3/Unit-4.pdf 

Business Tourism
This is the category of people who visit a country for business which include businessmen or
professionals who visit a place for attending trade fairs, conventions and conferences,
participants in the incentive travel offered by their companies and people visiting different
places to negotiate business deals and contracts, etc. It is important to understand here that
this is different than that of leisure tourism as no such leisure activity is involved in this. Yet
it is also seen that for these travellers, they are not doing business every day and every time,
so they do have some time to do some sightseeing or to take an excursion to a nearby
tourist place. These types of travellers are more wanted because of the fact that they often
pay the full fare and patronise business and first class in airlines too.
If technically seen, business travellers needs are somewhat same as that of the leisure
travellers except for the fact that their flow of travel is towards the destinations which are
trade and commerce directed rather than the leisure destinations or resorts. And of course,
their demands too would be inclined towards special services like communication and
secretarial facilities, meeting and convention facilities, car rental and accommodation, with
less emphasis on the usual facilities and services (although swimming pools and health clubs
are popular services today even for the business tourists). A new type of travel has also
been included in the business tourism context i.e Incentive travel. Today there are many
organisations that feel that their employees are more creative and productive in a resort
atmosphere. Therefore, they send their employees to different resorts to enhance their
productivity or to give them some incentives for their achievements. Apart from these,
conference tourism is also showing an upward trend; particularly because of the need for
more communication amongst the professionals. And with this, a new area of MICE tourism
has been emerged; wherein M stands for Meetings; I stands for Incentive travel; C for
Conventions and Conferences and E is for Exhibitions. This MICE has become an emerging
trend as the conducting up of Meetings, Incentive travel, conferences and Exhibitions have
become an important concept in today’s business scenario.
1. What are the types of events that business travelers take part in?
{Trade fairs, conventions, conferences}
2. What type of activities do business travelers engage in besides business?
{Sightseeing, excursions}
3. What type of services do business travelers often require?
{Special services}
4. What type of travel is included in business tourism?
{Incentive travel}
5. What is the emerging trend in business tourism?
{MICE tourism}

Task 5: Read the text about the United State and do the following tasks.
Source: International tourism: USA, p36, Flash on English for Tourism
The United States of America is one of the most culturally and geographically diverse
countries in the world. The state of Alaska, to the north-west of Canada, separated from the
other 49 states, is vast, remote and wild. You can enjoy whale watching or kayaking
adventures there.
The north-eastern states of New England appeal to nature lovers because of the beautiful
autumn colours, and to cultural tourists because of cities like Boston which has
experimental arts museums, indie rock bands, theatre and film festivals and the famous
Harvard University. A little further south, on the border between Canada and New York
State, is one of America’s most breathtaking natural sights, Niagara Falls.
Also of outstanding beauty are the Rocky Mountains, which stretch almost 5000 km along
western America between Canada and New Mexico. They are popular for hiking, fishing,
camping, skiing and snowboarding. There is a wide range of wildlife to see, including grizzly
bears and mountain lions, especially in the Yellowstone National Park.
In the South-west, in the state of Arizona, the Grand Canyon is the most spectacular canyon
in the world. 1,800 m at its deepest, it appears red in colour and is home to many species of
wildlife, especially birds of grey.
California is full of contrasts. You can go VIP spotting in Hollywood; skiing in the Sierra
Nevada mountains; hiking in Death Valley, the lowest, hottest and driest part of North
America; or simply surfing and relaxing along the Big Sur with its dramatic coastline and
panoramic views.
New Orleans, in the south-east of the USA, is well-known for jazz and blues music and the
annual Mardi Gras Carnival. People love the authentic French Quarter with it mixture of
European and Afro Caribbean cultures; the nightclubs of Bourbon Street; the shops and
restaurants of Magazine Street and the grand mansions of St Charles Avenue.
Florida, known as the ‘Sunshine State’, separates the Atlantic Ocean from the Gulf of Mexico
on the south-east peninsula of the USA. People come to visit the Everglades National Park,
the largest subtropical wilderness in the USA where you can see lots of alligators; Disney
World, Orlando; or just to experience the Latin American influence on Miami’s beaches and
nightlife.
A. Find the words or expressions from the text that correspond to these definitions.
1. A very large brown bear that lives in the mountains of the north-west USA: {grizzly}
2. A long deep valley with steep sides made of rock: {canyon}
3. A bird that hunts and eats other animals: {bird of prey}
4. Someone who has special treatment because they are powerful or famous: {VIP}
5. A carnival celebration with parties and street parades; one of the most famous in New
Orleans: {Mardi Gras}
6. A large house, which is often very beautiful: {mansion}

B. Match the activities to the places where people can do them.

1. see beautiful colours in autumn a. {6} New Orleans
2. listen to indie rock bands b. {4} Hollywood
3. see grizzly bears and mountain lions c. {8} Miami
4. spot VIPs d. {7} the Everglades National Park
5. go surfing e. {1} New England
6. celebrate the annual Mardi Gras Carnival f. {2} Boston
7. see lots of alligators g. {3} the Rocky Mountains
8. experience Latin American nightlife h. {5} the Big Sur

WRITING
Task 1: Put the words/phrases into correct order to make complete sentences
1. the Mona Lisa/ The Louvre Museum in Paris/ collection of artwork,/ houses/
masterpieces/ and Venus de Milo./ including/ a vast/ like/
{The Louvre Museum in Paris houses a vast collection of artwork, including masterpieces like
the Mona Lisa and Venus de Milo.}
2. Santorini's caldera,/ that/ it is/ Don’t miss/ in awe./ truly/ the breathtaking sunset/ as/
you/ will leave/ a sight
{Don't miss the breathtaking sunset over Santorini's caldera, as it is truly a sight that will
leave you in awe.}
3. before/ local customs/ It’s/ to/ travelling/ a/ Japan./ good idea/ and etiquette/ to/
research
{It's a good idea to research local customs and etiquette before traveling to Japan}
4. in the city's/ visiting/ this popular tourist destination./ The historical/ appeal to/
monuments and architectural wonders/ history enthusiasts
{The historical monuments and architectural wonders in the city's old town appeal to history
enthusiasts visiting this popular tourist destination.}
5. renowned artists/ the world/ annual music festival/ is/ worth seeing./ around/ The/ well/
featuring/ from
{The annual music festival featuring renowned artists from around the world is well worth
seeing}
6. in the Alps/ when/ go skiing/ in fresh snow./ the slopes/ to/ The best time/ during/ are
covered/ the winter months/ is
{The best time to go skiing in the Alps is during the winter months when the slopes are
covered in fresh snow.}
7. The national park/ offering/ for/ diverse wildlife species,/ wildlife enthusiasts./ is/
opportunities/ home to
{The national park is home to diverse wildlife species, offering incredible opportunities for
wildlife enthusiasts.}
8. the easiest way/ the popular landmarks./ by/ When visiting/ to get around/ guided bus
tours/ taking/ a new city/ is/ that/ advantage/ all/ of/ cover
{When visiting a new city, the easiest way to get around is by taking advantage of guided
bus tours that cover all the popular landmarks.}
Task 2: Make sentences from the given words
1. Tourism/ multi-billion dollar/ business/ hundreds/ millions/ travellers/ arriving/
destinations/ across the world/ every year.
{Tourism is a multi-billion dollar business with hundreds of millions of travellers arriving in
destinations across the world every year.}
2. You/ book/ trip/ tour/ operator.
{You book your trip through a tour operator.}
3. These/ days,/ many/ people/ book/ directly/ online/ companies/ offer/ oganised/
independent/ travel.
{These days, many people book directly online with companies that offer both organised
and independent travel.}
4. If/ you/ hire/ car/ it/ also/ good/ idea/ book/ advance.
{If you hire/’re hiring a car, it’s also a good idea to book in advance.}
5. There/ wide/ range/ options/ different/ people/ pockets.
{There is a wide range of options for different people and pockets.}
6. Nowadays/ there/ also/ health tourism/ look after/ body/ mind/ visiting/ places/ spa/
resorts.
{Nowadays, there is also health tourism to look after your body and mind by visiting places
like spa resorts.}
7. Last summer/ his/ dad/ come/ back/ business trip/ to/ Far East/ present/ son/ with/
special/ gift.
{Last summer his dad came back from a business trip to the Far East and presented his son
with an extravagant gift.}
8. Ecotourism/ currently/ fastest/ growing/ market/ tourism industry.
{Ecotourism is currently the fastest growing market in the tourism industry.}
(Reference: Flash on English for Tourism, unit 1, unit 10)