Full Competency Management tutorial

Written & Verbal Communication

Meeting Effectiveness

Systems Expertise
Project Management

Customer Service
Soft-Skills

PowerPoint
Word
Trading Roles
Trainee 1 1 1 0 1 1
Member of Staff 0 2 2 1 2 2
Assitant Manager 2 3 3 3 3 3
Manager 4 4 4 4 3 3

Definitions
0 - Not necessary
1 - Should have basic knowledge
2 - Should do with support
3 - Should have knowledge & do independently
4 - Should be good in theory and practical and can train
4
4
2
1
Excel

3
3
2
1
Another System

3
3
2
1
Another system

Comments
 Skills Matrix
Full Competency Management tutorial

Written & Verbal Communication

Meeting Effectiveness

Systems Expertise
Project Management

Customer Service

Another System
Soft-Skills

PowerPoint
Word

Excel
First name Last name Role
Trading Grade A
Armin Assinger Trainee 0 0 0 0 0 0 0 0
Katja Burkard Member of Staff 1 1 1 1 1 1 1 1
Jan Bömi Member of Staff 4 2 5 1 4 4 5 1
Barbara Karlich Manager 0 1 1 1 1 1 1 1
Group Average 1.25 1 1.75 0.75 1.5 1.5 1.75 0.75

Definitions
0 - Having no knowledge
1 - Has basic knowledge
2 - Can do with support
3 - Has knowledge and can do independently
4 - Good in theory and practical and can train others
Another system

Avg. rating

Comments

0 0
1 1
3 3.22
1 0.89
1.25 1.28
 Gap Analysis
Full Competency Management tutorial

Written & Verbal Communication

Meeting Effectiveness

Systems Expertise
Project Management

Customer Service

Another System
Soft-Skills

PowerPoint
Word

Excel
First Name Grade
Trading Grade A
Armin Assinger Trainee 1 1 1 0 1 1 1 1
Katja Burkard Member of Staff -1 1 1 0 1 1 1 1
Jan Bömi Member of Staff -4 0 -3 0 -2 -2 -3 1
Barbara Karlich Manager 4 3 3 3 2 2 3 2
Group Average 0 1.25 0.5 0.75 0.5 0.5 0.5 1.3
Development Needs (Low, Med, High, None)

Definitions
0 - No knowledge gap
1 to 4 Small to high knowledge gap (4 being the highest)
-1 to -4 Knows more than they need to know
 2
1
1

-1
Another system

0.8
-2
Avg. rating (product expertise)

0.7
2.7
0.7
0.9
Development Needs (Low, Med, High,
None)

Low
Low

High
None
Comments